Hey guys,
I'm having multiple issues with the headphone jack and the screen so I believe that I'll need to send my phone in to get fixed. Does anyone have any experience with getting a phone repaired under warranty? I want to know if it's worth paying the $35ish and having Sprint fix it at the store instead of sending the phone in to Samsung (which I'm assuming will happen.)
Thanks!
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Hey guys! My phone's wifi antenna seems to be borked. Won't turn on (stuck at: "turning on wifi...", but never goes on), and it's causing my phone to reboot over and over and over again without stopping! Horrible! I tried to get Samsung to send me a replacement, but they won't because it was made in Korea. Anyone know what I can do? Has anyone had success getting a replacement GSM phone made by Samsung?
Please help! I'm really stuck! Thanks!
did you buy it off a website? Contact the website..
Sent from my Galaxy Nexus
How do you know it's a hardware defect? Did you try reflashing the stock images?
Sent from my Galaxy Nexus using Tapatalk
We need more info. Are you rooted? What rom u on? Have you tried to use adb to go back to stock?
Sent from my Galaxy Nexus using xda premium
i was rooted when it started rebooting, so I went back to stock and the same thing happened. I'm 100% stock everything right now, locked bootloader and it wont stop rebooting. I don't really care to solve the problem of the rebooting, I just want to know how others here were able to send it in to Samsung and get a replacement (GSM model).
Anyone know?
Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.
lafrad said:
Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.
Click to expand...
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Sounds like you and I are in the same boat. That is so sucky! I will never buy a phone off contract again!
buying a canadaian phone outright would probably be a pretty "normal" warrenty experiance...
Where did you purchase your Nexus? Try contacting the reseller to see if they can handle the warranty or repair for you.
Next time go with Negri Electronics if plan on purchasing another international phone.
Sent from my Galaxy Nexus using XDA
I had the same problem but luckily I purchased my phone from Negri and well they have shipped it to Samsung for repair but I am without my Nexus for going on two weeks now and it could be up to 4 weeks before I see it again. But atleast they were kind enough to get it repaired for me.
OP tell us where you bought the phone from... it matters. Samsung (usually) won't process warranty claims if you imported a grey market device. You have to contact the site you purchased from to initiate the warranty claim.
This is why its so important to choose your importer carefully based on how they handle warranties.
So I have this problem that I hate. I play my music on my gs3 but whenever I plug my headphones in it only seems to go to one speaker in the earbuds, I've tried about 3 different pairs of headphones even the ones that came with the galaxy s3 and those are brand new. All the headphones work in both speakers only if I turn the cord a bit but it's so annoying. Alright, so I'm thinking that it might be the phone because obviously sometimes I notice I can push the headphones in sometimes and not sometimes. So I'm thinking it has to do with the 3.5mm headphone port. My Galaxy S3 is rooted but this started happening way before I started flashing any roms. Also will I need to unroot it if I want to send it back?
I do have premium handset protection and the warranty is still on it, so what can I do, is there anyway to fix it? Also if I have to replace it can I go to a T-Mobile store and do it instead of through calling?
Can anyone answer?
Sent from my SGH-T999 using xda premium
You will need to unroot your phone if you are planning to send it back for a replacement or else; they may refuse your replacement. When you rooted it you supposedly voided your warranty. As far as returning it; you will have to call customer service for it. Stores; as far as I'm aware; will not do it for you. They may get the process started; but the actual exchange will happen over the mail. Calling customer service will be the quickest and easiest way to solve your problem.
Sent from my SGH-T999 using xda app-developers app
Is it my bad luck or S3's are not as good they are made out to be? My S3 has the inability to change the volume when it is put on silent and you want to raise it. To do so, the phone must be restarted. The phone also has Visual Voicemail and Caller ID issues. Seems to be a hardware issue? I am really annoyed right now that I paid $400 and my phone has had too many issues and this will be my 2nd exchange. Should I go with Samsung or T-Mobile for a faster replacement or does Samsung repair phones? I rather get a replacement regardless.
Your tmobile should just replace it on the spot if you tell them. Especially for something like that.
Sounds like software issues to me.
I have T-Mobile prepaid though. They ask me to send my phone in first and they will not replace it before I send it in like a contract customer.
Hey everyone,
I recently switched from Sprint to Tmobile and have a question regarding their repair procedures. I have noticed that my charging port is not working correctly as the charger cord will move and not charge the phone if not held in a certain way (found out the hard way when I woke up with a dead phone).
I know with Sprint, there were certain repair stores i would go to and have them look at it and they would give me a new or refurb phone if they found it was an issue that was caused by misuse. To my understanding with Tmobile, i can take it to any Tmobile store and have them look at it. If they see that it is a defect or an issue that wasnt caused by me physically damaging it, they will order me another one that will come in a day or so, is this correct? I have had the phone for about 2 months now.
If this is true, I plan on unrooting my phone and putting stock KK back on the phone. Is there anything else i need or should do? Thanks.
Pretty much. I just did a warranty claim on mine for GPS issues. The following applies if you are on Jump or the insurance program. I took mine into the closest tmo retail store. Mine was rooted when I went in and the rep realized it. He told me he couldn't process the claim for me since he noticed root. That's just a word of warning. So if you're rooted, take it back to stock before going in. But the guy was nice about it and just told me to unroot and take it to another store, or call tmo's technical support number. 1-877-453-1304, or 611 on a tmo phone. I suggest not calling from the phone you are trying to get fixed. I ended up calling and explained the situation to the rep. He walked me through a couple of steps and was super nice about it and processed a claim for me. I had actually done most of the things he suggested so he didn't harp on it and just took my word for it. The new phone was at my door about 12 hours later with a return mailer.
Thanks for the response and I'm glad it worked out for u
Sent from my SM-N9005 using Tapatalk
Unroot it first before going to the service center, they wont fix a rooted unit.
Can anyone tell me what the replacement process is like in the US? I may need to send mine in for service or a replacement. I've heard it's pretty bad but wondering what to expect? Is there anyway to not have to go without a phone cause I use mine for work.