Hey everyone,
I recently switched from Sprint to Tmobile and have a question regarding their repair procedures. I have noticed that my charging port is not working correctly as the charger cord will move and not charge the phone if not held in a certain way (found out the hard way when I woke up with a dead phone).
I know with Sprint, there were certain repair stores i would go to and have them look at it and they would give me a new or refurb phone if they found it was an issue that was caused by misuse. To my understanding with Tmobile, i can take it to any Tmobile store and have them look at it. If they see that it is a defect or an issue that wasnt caused by me physically damaging it, they will order me another one that will come in a day or so, is this correct? I have had the phone for about 2 months now.
If this is true, I plan on unrooting my phone and putting stock KK back on the phone. Is there anything else i need or should do? Thanks.
Pretty much. I just did a warranty claim on mine for GPS issues. The following applies if you are on Jump or the insurance program. I took mine into the closest tmo retail store. Mine was rooted when I went in and the rep realized it. He told me he couldn't process the claim for me since he noticed root. That's just a word of warning. So if you're rooted, take it back to stock before going in. But the guy was nice about it and just told me to unroot and take it to another store, or call tmo's technical support number. 1-877-453-1304, or 611 on a tmo phone. I suggest not calling from the phone you are trying to get fixed. I ended up calling and explained the situation to the rep. He walked me through a couple of steps and was super nice about it and processed a claim for me. I had actually done most of the things he suggested so he didn't harp on it and just took my word for it. The new phone was at my door about 12 hours later with a return mailer.
Thanks for the response and I'm glad it worked out for u
Sent from my SM-N9005 using Tapatalk
Unroot it first before going to the service center, they wont fix a rooted unit.
Related
So picked up a T-mobile G2 from a guy on craigslist. I forgot to check out the camera before I paid up. I came home and cannot get the camera to work at all. the camera app crashes everytime and I have to force close it. The dedicated camera button also does nothing at all. Have tried doing a factory reset a couple of time and have no luck.
Any ideas for options? I am pretty sure the warranty is not in play as I am the second(third /fourth) owner.
Looks like its running the stock firmware
Android Version
2.2
Baseband Version
12.28b.60.140eU_26.03.02.26_M
Kernel Version
2.6.32.17-g9ab3677
Build Number
1.22.531.8 CL277427
Thanks in advance
Did you try a 3rd party camera app to make sure the camera works?
No third party camera app works either. I think they all use the base app in the background or something.
At this point since you cant get your money back you might as well root it and install a different rom and see what happens.
Well I ibuy all my phones off craigslist and I can get replacement from tmobile. Worked for mytouch 4g and worked for g2.
Please click thanks button
U must be willing to spend sometime on this...
Won't work unless ur a tmobile subscriber.
1.go on tmobile website, log in, go to contact us and online chat.
2.find the one that says trouble shooting
3.fill out ur info
4.tell them you recently bought a g2. (Don't say like 2 weeks ago or anything like that, tell them you bought it yesterday) and obiviosuly don't tell them you bought it off ebay or craig. Act like you bought it off tmobile store.
Tell them you have a friend and he had his g2 for a while and he's firmware version is different than yours. Tell them he received an ota upgrade sometime ago. and you still haven't received your ota update. So you took it to the store and everything and they told you to contact tmobile and see if your imei number is in their system. Now they will require your imei number. Give them your imei number and they will tell you they updated in and ur imei number is now in their system.
At this point their system will think you just bought the phone as it just registered on their system. So its like your on tmobile 14 days remorse return thingy. I forgot what its called.
Now exit the online chat.
Now this time choose phone acce then warranty exchange.
And tell them you are experiencing weird reboots problem. Tell them the phone reboots by itself like 5 times a day. And you found a dead pixel on the screen idk make some stuffs up
And tell them you already took it to the store and did hard reset and eveything and your still experiencing problems.
(This is a must part or they will walk you through hard resetting the phone steps and tell you to contact again if you're still experiencing problem)
Ur done. They will say they will send you the replacement phone at this point.
Just make sure you still have the void sticker and u don't have any water damage. Or you will get charged.
Sent from my HTC Vision using Tapatalk
Oops double.post
Just out of curiosity how much did you pay for it
Sent from my myTouch_4G_Slide using XDA Premium App
Strange, some others have mentioned it, have you tried rooting and installing a custom rom? Or is that something you didn't have interest in doing?
eunkipark92 said:
Well I ibuy all my phones off craigslist and I can get replacement from tmobile. Worked for mytouch 4g and worked for g2.
Please click thanks button
U must be willing to spend sometime on this...
Won't work unless ur a tmobile subscriber.
1.go on tmobile website, log in, go to contact us and online chat.
2.find the one that says trouble shooting
3.fill out ur info
4.tell them you recently bought a g2. (Don't say like 2 weeks ago or anything like that, tell them you bought it yesterday) and obiviosuly don't tell them you bought it off ebay or craig. Act like you bought it off tmobile store.
Tell them you have a friend and he had his g2 for a while and he's firmware version is different than yours. Tell them he received an ota upgrade sometime ago. and you still haven't received your ota update. So you took it to the store and everything and they told you to contact tmobile and see if your imei number is in their system. Now they will require your imei number. Give them your imei number and they will tell you they updated in and ur imei number is now in their system.
At this point their system will think you just bought the phone as it just registered on their system. So its like your on tmobile 14 days remorse return thingy. I forgot what its called.
Now exit the online chat.
Now this time choose phone acce then warranty exchange.
And tell them you are experiencing weird reboots problem. Tell them the phone reboots by itself like 5 times a day. And you found a dead pixel on the screen idk make some stuffs up
And tell them you already took it to the store and did hard reset and eveything and your still experiencing problems.
(This is a must part or they will walk you through hard resetting the phone steps and tell you to contact again if you're still experiencing problem)
Ur done. They will say they will send you the replacement phone at this point.
Just make sure you still have the void sticker and u don't have any water damage. Or you will get charged.
Sent from my HTC Vision using Tapatalk
Click to expand...
Click to collapse
Hiw sure are you that this will work on a G2 that was purchased back in October? I have a legitimate problem....traded my N1 for G2 on craigslist and now the screen is white w/black lines. I have a custom ROM installed (but didn't tell them that). I called and they said it's not under warranty (since I'm not the original owner). I'm guessing that conversation is in the system, but I'm willing to try this method. This seems incredibly sketchy and it seems like they would have the phone in the system on the original owner's account.
Ive been using the virtous fusion rom, overclocked the rom to about 1.2 the highest. Cat, dropped the phone last night. worked afterwards. this morning the phone screen wouldnt turn on. charged the phone to max, took out the batt a million times. nothing. seen the actual screen maybe twice from doing the above things. dont know what to do. currently in DR.
Same problem as this one?
http://forum.xda-developers.com/showthread.php?t=1071273
Yes exactly same problem, without the whole part of that user sending his phone back to htc, and wanting to brick his phone. I want to get it fixed. thought maybe i did something wrong by overclocking it. I dont know and I paid too much for this phone to just throw it away. Im in dr, without a tmobile plan, and calling htc or tmobile is out of the question because I live in DR, and brought this phone off craigslist. Avid xda-dev reader. willing to do everything to fix my phone back to how it was!
lol just realized you where the one who had the problem. what did you end up doing?
Warranty the bugger or send it to a phone repair store.
IM IN SCHOOL IN THE DOMINICAN REPUBLIC, just gave the phone to a dominican phone repair shop, told me to come back in the morning, dont expect them to fix it tho
WOW, i have the same problem. Please some1 help!!
First off being in DR or anywhere else, reguardless of where you purchased it, its still technically under htc warrently. The reason is the phone has not been out for over a year, so all they are all still under warrently. Just call htc and say you bought it cash at tmobile store when it came out in usa, and have since moved to DR. They will have you send it to be replaced.
Before you send it in, follow my post here to unroot:
http://forum.xda-developers.com/showthread.php?t=1076695
If you don't want to do that and fix it yourself your going to need a new LCD screen, not digitizer.
Goodluck, let me know how it goes.
I had to cash in my insurance policy on my htc evo, due to a shattered touch screen (it actually works) and a NON-functioning microusb port.. I received the new phone in the mail (it had the new ota update preinstalled, ) and they told me i have to send the old one back in 10 days....
fyi: I have a backup of the stock rom saved on my sd card as well.
My question(s) are:
Can i just send the ROOTED evo back with the stock rom? Will they even attempt to turn it on?
Is there a way to unroot without using a pc (i cant connect to pc due to malfuctioning microusb port)?
I obviously don't want to pay the 500 dollar fee for not returning the phone... so any thoughts or ideas?
any input would be greatly appreciated (i only have a few more days left to send it in). Thanks!
Yes, you can return it rooted and I doubt if they'd check, but I'm not certain. Beaides, you've already got the replacement in your possession. Of course, I recommend that you unroot your device and flash a RUU. You can download one of the zip RUUs from my signature. Keep in mind that if you have a radio that is newer than 2.15.00.11.19, you're going to have to downgrade to it or a prior one if you plan to use the unrevoked S-ON tool.
pecking & swyping from my EVO 4G (XDA Premium)
You can use wireless ftp to get the files to the SD card. You won't be able to run the RUU but you can flash a stock rooted image, then unroot and s=on from unrevoked (if you used unrevoked) You can also download wireless ADB to run adb commands as required.
Last week i had to return my evo to sprint and just got a refurbbed one.mine was rooted and i custom painted the battery compartment(i dont like the red).but i took it to a non-corporate repair center that does "light repair".they didnt even check for root access,ordered my phone,and i had it in 4 days due to the fact that evo's are on a backorder status.i just stuck my nand backup on there and let it ride.if in fact you have to take it to a corporate repair center,they may check for root, so be careful.it just depends on the store
You are sending your phone to Asurion, not Sprint. Asurion doesn't care if its rooted or not, its pretty much trashed anyway.
if you are taking your phone to a Sprint store, or doing an exchange with sprint, then yes, ABSOLUTELY unroot your phone. It literally takes 5 minutes, and could save your warranty from being voided.
sitlet said:
You are sending your phone to Asurion, not Sprint. Asurion doesn't care if its rooted or not, its pretty much trashed anyway.
if you are taking your phone to a Sprint store, or doing an exchange with sprint, then yes, ABSOLUTELY unroot your phone. It literally takes 5 minutes, and could save your warranty from being voided.
Click to expand...
Click to collapse
I have taken my phone several times in the past month (many replacements were defective) to Sprint rooted and all and there was no problem.. The tech was even surprised to see that I had Gingerbread on my phone. Now, if a tech has a stick up his/her behind, then you may run into a problem. But in my experience, there hasnt been an issue.
mestizo122 said:
I have taken my phone several times in the past month (many replacements were defective) to Sprint rooted and all and there was no problem.. The tech was even surprised to see that I had Gingerbread on my phone. Now, if a tech has a stick up his/her behind, then you may run into a problem. But in my experience, there hasnt been an issue.
Click to expand...
Click to collapse
Well then you got lucky. To the rest of us who deal with sprint stores with dumb technicians, we don't want to lose our warranty. It literally takes 5 minutes to unroot, its stupid not to do it.
mestizo122 said:
I have taken my phone several times in the past month (many replacements were defective) to Sprint rooted and all and there was no problem.. The tech was even surprised to see that I had Gingerbread on my phone. Now, if a tech has a stick up his/her behind, then you may run into a problem. But in my experience, there hasnt been an issue.
Click to expand...
Click to collapse
The Sprint store people wouldn't even touch my rooted phone. The connection is bad in Charlotte, NC lately for no specific reason other than "network problems". I didn't know if it was my phone or something else. Well, I unrooted it so they would look at it. There was nothing wrong with the phone so I got it back and left. For reasons that escape my understanding, I just updated to the newest OTA. Now I'm stuck rootless until people more talented than myself figure out a way around this. They won't care at all about returning the phone rooted. My first EVO got messed up and after submitting the claim online at about 4:30PM, I had the new phone at my door by noon the next day.
mestizo122 said:
I have taken my phone several times in the past month (many replacements were defective) to Sprint rooted and all and there was no problem.. The tech was even surprised to see that I had Gingerbread on my phone. Now, if a tech has a stick up his/her behind, then you may run into a problem. But in my experience, there hasnt been an issue.
Click to expand...
Click to collapse
I also had no issues bringing in a rooted phone (my wife's). It wouldn't charge via the usb port, and they just replaced it. No questions asked.
I also sent my rooted phone into Asurion (cracked screen) and no issues there (of course we all agree this is OK).
I would unroot it to be safe not sorry.
Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.
Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?
Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.
HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!
Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.
Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice
As most of you know its an issue with phones with a serial of 505 and H/W Rev 1... Didn't know it would happen on Verizon or not... Well i can confirm it. Was browsing YouTube and it randomly froze. Now all it does it bootloop. Verizon was cool to deal with on the issue and didn't try to claim it wasn't a problem.
Surprised no one has asked or said anything...
That sucks. I got a 507 serial, so I hope I will be spared. But it will be difficult if you paid off the phone and are not associated with Verizon anymore. Then you have to mail the phone to LG, and I heard their repair service is pretty spotty.
Still under manufacturer warranty. I am thinking of buying out the phone and going to Googles project fi. Verizon is getting too expensive and big for their britches....
I have a 505 but I am still on he original firmware. I think it is the 10B. Is it the firmware version that causes the problems? I have delaying the update since I got the phone in November.
Sent from my VS986 using Tapatalk
wekurtz74 said:
I have a 505 but I am still on he original firmware. I think it is the 10B. Is it the firmware version that causes the problems? I have delaying the update since I got the phone in November.
Sent from my VS986 using Tapatalk
Click to expand...
Click to collapse
100% sure the answer is no - firmware has nothing to do with it. I had a 505 since the day it was released and I was still running 10B too when the dreaded bootloop issue hit my device a couple of weeks ago. I know others who were running upgraded firmware on Verizon and they got the bootloop issue too.
Yup i got the issue of it bootlooping. I got my replacement every time i do alot of thi gs on my first g4 it will freaze and reboot then a bootloop for a bit
Happened to me in Thursday night. Got my replacement today. I was on rooted 13B on 505
dman1049 said:
Still under manufacturer warranty. I am thinking of buying out the phone and going to Googles project fi. Verizon is getting too expensive and big for their britches....
Click to expand...
Click to collapse
I have been kickin around the idea of switching to project FI also because Verizon is so damn expensive. But I still have my unlimited plan with Verizon, also I am concern with poor coverage.
I also just got mine back from warranty repair this weekend,
The coverage is a little less abundant than Verizon. I noticed I've used less data since going to project Fi. I don't feel like I need to get my moneys worth out of my plan every month.
My Verizon LG G4 505x/v1.0 hardware "pre-order" hit the bootloop issue today. It started with a random reboot while I was going to lunch, another reboot a minute later, then 30 seconds of straight vibrating, then... dead. I've gotten it to show a battery symbol when plugging it in since then, and now it does the same bootloop everyone has mentioned. I've started a replacement via Best Buy's Geek Squad, otherwise I have to mail the phone out to LG, wait for them to assess it, then send me one back. It's already 5-7 days because they're backlogged... which makes me wonder if tons of these have started failing or if stock is just low because the V10 came out a while back.
Does anyone know if Best Buy or Verizon can connect (JTAG method?) to the old phone and extract data from internal storage when it's stuck like this?
LG g4 verizon stuck in bootloop. Pretty much the same thing, I was using an app and it froze and now is stuck.
After a few phone calls Verizon is replacing the device. It was painful though. I had to play dumb and act like I was doing everything "tech" support asked me to do. Even though I already tried everything.
Now the question is with my phone being rooted will they still replace it. Ive had to do a warranty replacement a couple years back and didnt have a problem. Ill update everyone.
This happened to mine about a month ago. I don't know what the serial number was on it, but I got it at Launch. My wife's G4 started having this problem on Friday and her serial number starts with 506. VZW is shipping another.
eastmesawhat said:
LG g4 verizon stuck in bootloop. Pretty much the same thing, I was using an app and it froze and now is stuck.
After a few phone calls Verizon is replacing the device. It was painful though. I had to play dumb and act like I was doing everything "tech" support asked me to do. Even though I already tried everything.
Now the question is with my phone being rooted will they still replace it. Ive had to do a warranty replacement a couple years back and didnt have a problem. Ill update everyone.
Click to expand...
Click to collapse
I sent mine back, it was rooted so we'll see if Verizon charges.
Temporary fix that might work for you guys
I decided to see if I can get my data off my phone using any means necessary and I do mean any means necessary. I was able to get my data off my phone by baking the motherboard. I've included a crappy YouTube video that I made in order to show you that it does work. Hope this helps people out that want to get their data off the phone before they throw it away.
youtu.be/MPDVynnH0zg