Is it my bad luck or S3's are not as good they are made out to be? My S3 has the inability to change the volume when it is put on silent and you want to raise it. To do so, the phone must be restarted. The phone also has Visual Voicemail and Caller ID issues. Seems to be a hardware issue? I am really annoyed right now that I paid $400 and my phone has had too many issues and this will be my 2nd exchange. Should I go with Samsung or T-Mobile for a faster replacement or does Samsung repair phones? I rather get a replacement regardless.
Your tmobile should just replace it on the spot if you tell them. Especially for something like that.
Sounds like software issues to me.
I have T-Mobile prepaid though. They ask me to send my phone in first and they will not replace it before I send it in like a contract customer.
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Hello All,
I'm wondering if others have the same major issue as I do. I'm on Wind Mobile using a Samsung Galaxy S3. This issue happens intermittently anywhere between 1 to 2 days, my phone will stop being able to receive calls. It's very frustrating and Samsung is really no help. After two attempts on trying to "repair" my phone, they have failed each time. When you send your phone in, they send it into an "authorize" repair center located in St. Laurent, Quebec. The only thing they did was they ran a "RF Test" and it showed that everything passed at the time of testing, they said (How am I suppose to show them the issue if this is intermittent?!). So they re-flash my phone with the same ROM - again and again.. I told them, "This is my second time sending it in, and you guys are redo'ing the same steps as the first repair. You don't need to be a rocket scientist to know this, but wouldn't you think when you send me back the phone - the issue is still going to be there?!" ... And sure enough, when I got the phone back, I was still unable to receive calls. The only ways you are able to temporary resolve the issue is by doing one of the following:
1. Restart the phone.
2. Enable flight mode and disable so that it reconnects.
3. Make an outgoing call and a flood of missed text messages will come in (strange!)
I should not have to restart my phone every night to ensure I can receive incoming calls for the next day! This is not what a phone is suppose to be...
So I took matters into my own hands - I flashed it with a older release stock rom and I tested it. I thought I managed to fix the issue, however on the 11th day, the issue came back. I was still not able to receive calls/text. When I flashed with the earlier release, it also flashed the baseband. Either way, I should not be prevented from using the up to date software! This is a Samsung issue but if you ever tried dealing with them over the phone, it's painful. It's becoming a wide spread issue as many forums on the Internet are emerging with people that has identical issues as me.
They said they would send me a REFURB replacement - (believe me, I tried fighting for a brand new phone, since I paid for a brand new phone and this issue came straight out of the box - it's not even my fault to begin with!) it's been over a month and I still didn't see any phone replacement nor did I receive any mails from Samsung. So I called Samsung today after a month and 2 weeks. They said my replacement have been cancelled. First they said it's approved and requested me to send in my receipt for the phone. I had done the the very moment I hung up the phone from when they told me my replacement was approved (that was over a month ago). They want me to send it in again to Samsung Electronics this time, located in Mississauga, so they can do their "test". So I called Samsung Electronics in Mississauga to find out more information as to how they deal with their process.
The person by the name of Jose mentioned that since it's an intermittent issue, when we run our test and it passes - we simply return the phone to the customer and inform the 1-800-Samsung that the customer is not eligible for a replacement.
So as you can see, me, as a paying customer is stuck with a defective phone straight from the manufacture, Samsung. It's really a gamble as to which phone you pick because they are all brand new at the store. You just hope you don't receive a defective one or you're pretty much screwed because Samsung will not help you.
By any chance, does anyone know a fix for this issue?
Thanks in advanced.
I really messed up this time. I brought a brand new Samsung Galaxy S3 on metropcs carrier from Craigslist. Seller told me that it was sealed and new. I had all iphones before,don't know anything about android and don't know how to test this new phone, when i saw the phone, it was not sealed, it already open by someone, but the phone is new, so I paid $, got the phone. after, I went to metropcs corporate store to active my new phone, the metro guy told me. the phone I'm having right now is reported lost. I got fraud. I'm so sad right now, worked two weeks just for buying this phone, now my money is gone(seller dispeared), I got a phone that I can't even use. I already asked all unlock service, they all tell me they can't unlock the phone, I don't want to sell it to anyone to make them sad, I'm wondering if there is anyway that someone can help me to put the phone back to service(make a call or text).I don't know if root can help or not, I don't know how save this phone, if it can't be used, I will use it as ipod touch,mp3 player. here is all the information that I know to provide, if you guys need to know more, I'll stay here and answer. Thank you for reading it.
AP:R530MVQALJ1
CP:R530MVQLJ1
CSC:R530MMTRALJ1
MEID 99000207231931
MetroPcs R530
does this mean no one can help me here?
Phone is reported lost so the ESN is bad now. That means the phone cannot be activated on Metro PCS anymore. But what you could do is put it on another prepaid carrier like boost mobile if you really want to use it.
Sent from my SPH-L710 using xda app-developers app
Or u could flash a new esn over from an old metro phone. Go on craigslist look for someone who flashes sprint phones to metro. Explain your problem. U might not get 4g but it should work..
I have my galaxy s3 through tmobile, and I used to be on my boyfriend's account. Well after we broke up, he reported my phone as stolen. Now I cant use my phone with any carrier, because apparently the IMEI number has been blacklisted. I have called tmobile to explain the situation, but they are not hearing it because I wasn't the account holder. Is there any way to go around this situation? They will not listen to me or believe me, even though I take my phone to them and show all of my data and proof that I have had it forever! Please help, because if I cant fix this then I will be out a lot of money that I do not have!!!
jessf said:
I have my galaxy s3 through tmobile, and I used to be on my boyfriend's account. Well after we broke up, he reported my phone as stolen. Now I cant use my phone with any carrier, because apparently the IMEI number has been blacklisted. I have called tmobile to explain the situation, but they are not hearing it because I wasn't the account holder. Is there any way to go around this situation? They will not listen to me or believe me, even though I take my phone to them and show all of my data and proof that I have had it forever! Please help, because if I cant fix this then I will be out a lot of money that I do not have!!!
Click to expand...
Click to collapse
Well, I'll bite the bullet on this one. It looks like you are screwed as your phone is blacklisted and most of the carriers are sharing lists, so you probably never be able to get service in the U.S. Your only real options, other than pursue legal action against BF/TMo, are to sell the phone to a non-U.S. party for them to use or part it out.
Good Luck with it.
Thread Cleaned. Do not spam the boards to get 10 posts.
Hey everyone,
I recently switched from Sprint to Tmobile and have a question regarding their repair procedures. I have noticed that my charging port is not working correctly as the charger cord will move and not charge the phone if not held in a certain way (found out the hard way when I woke up with a dead phone).
I know with Sprint, there were certain repair stores i would go to and have them look at it and they would give me a new or refurb phone if they found it was an issue that was caused by misuse. To my understanding with Tmobile, i can take it to any Tmobile store and have them look at it. If they see that it is a defect or an issue that wasnt caused by me physically damaging it, they will order me another one that will come in a day or so, is this correct? I have had the phone for about 2 months now.
If this is true, I plan on unrooting my phone and putting stock KK back on the phone. Is there anything else i need or should do? Thanks.
Pretty much. I just did a warranty claim on mine for GPS issues. The following applies if you are on Jump or the insurance program. I took mine into the closest tmo retail store. Mine was rooted when I went in and the rep realized it. He told me he couldn't process the claim for me since he noticed root. That's just a word of warning. So if you're rooted, take it back to stock before going in. But the guy was nice about it and just told me to unroot and take it to another store, or call tmo's technical support number. 1-877-453-1304, or 611 on a tmo phone. I suggest not calling from the phone you are trying to get fixed. I ended up calling and explained the situation to the rep. He walked me through a couple of steps and was super nice about it and processed a claim for me. I had actually done most of the things he suggested so he didn't harp on it and just took my word for it. The new phone was at my door about 12 hours later with a return mailer.
Thanks for the response and I'm glad it worked out for u
Sent from my SM-N9005 using Tapatalk
Unroot it first before going to the service center, they wont fix a rooted unit.
Can anyone tell me what the replacement process is like in the US? I may need to send mine in for service or a replacement. I've heard it's pretty bad but wondering what to expect? Is there anyway to not have to go without a phone cause I use mine for work.