So let me start out by saying this. When i purchased my phone in the top right corner their appeared to have been a air pocket in the glass. It even had a small bump feel when running your finger over it. Well took the phone back to best buy the next day and they wouldn't replace it. Took it to sprinr for the 14 day return, but they wanted me to pay a restocking fee and would not allow me to swap for another galaxy s3 best they offered was a evo lte. So i just decided i would have to keep this phone.
I put a otterbox defender on it, which thankfully covered this little screen imperfection so it wasnt seen. Well i have now had the phone for about 3 months and today i dropped it from the couch(about 18") to the floor that is carpeted. It hit on the corner which is well covered by the otterbox, yet when i picked it up.. the screen has a few big cracks in it running from that little air bubble that is still easy to tell has been there forever.
I took the phone to sprint and they want me to pay the 150 for insurance.. Despite their being record of me complaining about this air bubble the day AFTER i purchased the phone. They refuse to fix it, or replace my defective product. I have called sprint to no avail.
I have proof that it has been like this since i got it. I have pictures and the phone still is proof it was defective, yet sprint refuses to fix the issue.
What are my options? I feel paying the 150 for insurance is bs. There is no way anything but this defective screen would have broken from 18" onto carpet in one of the best phone cases you can get.
Tgrable said:
So let me start out by saying this. When i purchased my phone in the top right corner their appeared to have been a air pocket in the glass. It even had a small bump feel when running your finger over it. Well took the phone back to best buy the next day and they wouldn't replace it. Took it to sprinr for the 14 day return, but they wanted me to pay a restocking fee and would not allow me to swap for another galaxy s3 best they offered was a evo lte. So i just decided i would have to keep this phone.
I put a otterbox defender on it, which thankfully covered this little screen imperfection so it wasnt seen. Well i have now had the phone for about 3 months and today i dropped it from the couch(about 18") to the floor that is carpeted. It hit on the corner which is well covered by the otterbox, yet when i picked it up.. the screen has a few big cracks in it running from that little air bubble that is still easy to tell has been there forever.
I took the phone to sprint and they want me to pay the 150 for insurance.. Despite their being record of me complaining about this air bubble the day AFTER i purchased the phone. They refuse to fix it, or replace my defective product. I have called sprint to no avail.
I have proof that it has been like this since i got it. I have pictures and the phone still is proof it was defective, yet sprint refuses to fix the issue.
What are my options? I feel paying the 150 for insurance is bs. There is no way anything but this defective screen would have broken from 18" onto carpet in one of the best phone cases you can get.
Click to expand...
Click to collapse
I would try calling customer service rather than in store, and whenever you hear the words "I'm afraid I can't do anything for you" reply with "Let me speak to you supervisor." It may not work, but the keep making noise, the squeeky wheel gets the grease.
I think you're screwed. Sucks.
Sent from my SPH-L710 using xda app-developers app
What this ^^^ person said.
You should of kept going at best buy or deal with Samsung directly.
Sent from Pluto.
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They should have swapped it on the spot the first time, no fee involved. The only time you have to pay a restocking fee is if you return the device or you swap it for a different one. If you're doing a defective swap, no fee.
Also, it's covered under the ESRP (service plan) portion of TEP, not the ERP (insurance) portion, which means no charge to you. Take it to a repair center and they will exchange it for you.
newalker91 said:
If you purchased the phone at Best Buy, corporate is under no obligation to swap the device for you. It is Best Buy's responsibility to carry out their return policy. As for trying to get Sprint to replace your device due to defective glass, you're barking up the wrong tree. Samsung manufactured your device, not Sprint. Take up your issue with them. Your Total Equipment Protection on the device is very straight forward in its terms. Mechanical/electrical failure = $0 advanced exchange. Physical damage/liquid damage (one or more cracks exceeding 1" total) = referred to Asurion for accidental damage claim requiring applicable deductible ($150 in your case).
Click to expand...
Click to collapse
This
Sent from my SPH-L710 using xda premium
newalker91 said:
If you purchased the phone at Best Buy, corporate is under no obligation to swap the device for you. It is Best Buy's responsibility to carry out their return policy. As for trying to get Sprint to replace your device due to defective glass, you're barking up the wrong tree. Samsung manufactured your device, not Sprint. Take up your issue with them. Your Total Equipment Protection on the device is very straight forward in its terms. Mechanical/electrical failure = $0 advanced exchange. Physical damage/liquid damage (one or more cracks exceeding 1" total) = referred to Asurion for accidental damage claim requiring applicable deductible ($150 in your case).
Click to expand...
Click to collapse
Correct. I work for sprint corporate and this is the correct policy.
Sent from my SPH-L710 using Tapatalk 2
Aersaud said:
Correct. I work for sprint corporate and this is the correct policy.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
No correct policy would have been to replace it the day after I purchased it and took it to them for a phone swap to a non defective gs3. However they seem to have just told me whatevercto get me out the door. Also corporate is responsible with some research. Me buying from best buy is the same as buying from any sprint store since a lot of them are 3rd party themselves which is exactly what best buy falls under.
Direct words from sprint last night. That where I purchased it does not mattef as long as it was a authorized sprint retailer.
I should be hearing back this evening from the supervisor of a supervisors supervisor supevisor. I think everyone at sprint is someones supervisor.
I will update this thread as things unwind.
Tgrable said:
No correct policy would have been to replace it the day after I purchased it and took it to them for a phone swap to a non defective gs3. However they seem to have just told me whatevercto get me out the door. Also corporate is responsible with some research. Me buying from best buy is the same as buying from any sprint store since a lot of them are 3rd party themselves which is exactly what best buy falls under.
Direct words from sprint last night. That where I purchased it does not mattef as long as it was a authorized sprint retailer.
I should be hearing back this evening from the supervisor of a supervisors supervisor supevisor. I think everyone at sprint is someones supervisor.
I will update this thread as things unwind.
Click to expand...
Click to collapse
Best of luck to you.
Sent from Pluto.
Aersaud said:
Correct. I work for sprint corporate and this is the correct policy.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Yep this.
Sprint cant and will not fix any phone with physical or water damage. If it was broken it should have been replaced or returned within 14 days otherwise you agreed to keep the device despite the condition it was given in. Sorry for your luck. An over/short/damage order should have been done for you from the beginning. Being that it came from Best Buy you would of been directed to them within 14 days as Sprint is not responsible for their inventory within the trial period.
Sent from my Nexus 7 using XDA Premium HD app
---------- Post added at 10:27 PM ---------- Previous post was at 10:24 PM ----------
Sunsparc said:
They should have swapped it on the spot the first time, no fee involved. The only time you have to pay a restocking fee is if you return the device or you swap it for a different one. If you're doing a defective swap, no fee.
Also, it's covered under the ESRP (service plan) portion of TEP, not the ERP (insurance) portion, which means no charge to you. Take it to a repair center and they will exchange it for you.
Click to expand...
Click to collapse
Incorrect. Any physical or water damage is not repaired or replaced for free.
Sent from my Nexus 7 using XDA Premium HD app
newalker91 said:
Unfortunately, you cannot tell those of us who have been enforcing Sprint policies at both corporate and third party for years what is or is not correct. I've explained Sprint's policies as they are verbatim written, and the only way a supervisor is going to get around these policies will be with managerial exceptions. That does not make their decision policy nor them telling you otherwise correct. Best Buy should have honored their buyer's remorse period to exchange your defective equipment, but as the device did NOT exit Sprint's corporate location or warehouse inventory, they do NOT have to exchange it for you. Should they have exchanged it, that manager would show up on a violation report and would have been penalized accordingly.
To the guy who said that your phone is covered under ESRP, that is also not the case. Physical damage is physical damage. ESRP does not cover anything totaling over 1 crack of 1" in length, which your device clearly exceeds.
Click to expand...
Click to collapse
Did you read your employment contract? Sprint can kick you out whenever they want.
Why you are enforcing their policies so much?
And to the OP. Why you let them give you a defective phone?
Sent from my O=O
Listen to me.... this advise is priceless.
Dude, all you have to do is brick it and get a new one. I've managed to get a new one in my past endevours.
csmasn said:
Did you read your employment contract? Sprint can kick you out whenever they want.
Why you are enforcing their policies so much?
And to the OP. Why you let them give you a defective phone?
Sent from my O=O
Click to expand...
Click to collapse
Any employer can fire you whenever they want, especially if you're in a right to work state enforcing company policy is an employees job.
Sent from my SPH-L710
csmasn said:
Did you read your employment contract? Sprint can kick you out whenever they want.
Why you are enforcing their policies so much?
And to the OP. Why you let them give you a defective phone?
Sent from my O=O
Click to expand...
Click to collapse
For one it gets people to the right place to resolve their issues. Two, it stops the spreading of false information and people being pissed off thinking they can get something done they can't.
Sent from my Nexus 7 using XDA Premium HD app
I think what makes me laugh the most about this situation is when you call sprint ask them what you should you do. Well they explain to you go to you nearest sprint repair store so they can look at the hand set. So you do and you have a sprint "tech" who knows absolute crap about phones and there way of taking care of you is, "sorry call asurion." They'll fix it for you. I'm sorry sprints store and some of over the phone cs is a joke. And those who defend it have no idea what customer service is. I don't care if samsung made it or not . Why is it other companies who don't make device they sell have no problem to take care of the problem for there customer base. Verizon prime example all I do is call cs and explain the problem and have another device sent to me. I
bsanto9 said:
I think what makes me laugh the most about this situation is when you call sprint ask them what you should you do. Well they explain to you go to you nearest sprint repair store so they can look at the hand set. So you do and you have a sprint "tech" who knows absolute crap about phones and there way of taking care of you is, "sorry call asurion." They'll fix it for you. I'm sorry sprints store and some of over the phone cs is a joke. And those who defend it have no idea what customer service is. I don't care if samsung made it or not . Why is it other companies who don't make device they sell have no problem to take care of the problem for there customer base. Verizon prime example all I do is call cs and explain the problem and have another device sent to me. I
Click to expand...
Click to collapse
I've never had a bad experience with Sprint cs or any in store fixes. 45 min and I either have a fixed working phone or a replacement on the way.
But that's only for software issues not physical damage.
Pretty clear if it can't be fixed in store they have to turn it over to insurance claim.
Honestly sounds like your just butt hurt because Sprint is standing their ground on their policies and procedures.
If it was a issue when you bought the phone you should of returned it within the 14 days.
Sent from Pluto.
For the insurance protection we have thru sprint.. what do they cover if they wont fix a broken screen anymore.. and when did they stop because have taken in the touch pro 1, the TP2, and the EPIC 4G multiple times. And they all were rooted.. Some even with water damage.. from things like screen wont come on.. keyboard not working and even a cracked screen.. and they fix it wit no problem and dont charge me anything. Luckily I havent had to take my gs3 in yet.. but my girl has the galaxy nexus and they wont fix a little crack on the screen.. so my question is what do they fix and should I keep the full insurance or just pay for assurion since more then likely thats where they gonna send me any way
Sent from my SPH-L710 using xda premium
bsanto9 said:
I think what makes me laugh the most about this situation is when you call sprint ask them what you should you do. Well they explain to you go to you nearest sprint repair store so they can look at the hand set. So you do and you have a sprint "tech" who knows absolute crap about phones and there way of taking care of you is, "sorry call asurion." They'll fix it for you. I'm sorry sprints store and some of over the phone cs is a joke. And those who defend it have no idea what customer service is. I don't care if samsung made it or not . Why is it other companies who don't make device they sell have no problem to take care of the problem for there customer base. Verizon prime example all I do is call cs and explain the problem and have another device sent to me. I
Click to expand...
Click to collapse
Verizon and att ship you a new one no questions asked, correct
Sent from my SPH-L710 using xda premium
bsanto9 said:
I think what makes me laugh the most about this situation is when you call sprint ask them what you should you do. Well they explain to you go to you nearest sprint repair store so they can look at the hand set. So you do and you have a sprint "tech" who knows absolute crap about phones and there way of taking care of you is, "sorry call asurion." They'll fix it for you. I'm sorry sprints store and some of over the phone cs is a joke. And those who defend it have no idea what customer service is. I don't care if samsung made it or not . Why is it other companies who don't make device they sell have no problem to take care of the problem for there customer base. Verizon prime example all I do is call cs and explain the problem and have another device sent to me. I
Click to expand...
Click to collapse
Why should you care you're calling a plumber to fix your car. It was a plumber that sold it to you. /sarcasm
Sent from my SPH-L710 using XDA Premium HD app
---------- Post added at 03:36 PM ---------- Previous post was at 03:33 PM ----------
LexLuger82 said:
Verizon and att ship you a new one no questions asked, correct
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Because they make up costs through ridiculous monthly pricing. Pick your poison. You want cheap rates and free phones after YOU break it too? Entitled much aren't we?
Sent from my SPH-L710 using XDA Premium HD app
Related
I've heard some folks talk about Samsung warranty service. What are the stipulations of doing it through them vs a Sprint corporate store? Also, do you get a new phone through Samsung, or do they send you a refurb?
I am in a process of doing the same thing but I called sprint and they said it's still under warranty from Samsung so they will check it out. This guy did it check
http://forum.xda-developers.com/showthread.php?p=24986685
Sent from my PC36100 using Tapatalk 2 Beta-6
When I got my E4GT replaced they gave me refurb
Sent from my SPH-D710 using XDA
I sent my phone into samsung after sprint told me they couldn't do anything because it was rooted (morons). Anywho, they shoot you a ups label, print it, ship it out with 3 sides having the ticket number on it. They give you a link in an email so you can track the progress through repair, haven't gotten my phone back yet, but from what the ticket updates say, it seems like they are just repairing my phone i sent in. If that changes, i'll let you know.
what was wrong with your phone?
Ask for a white one, most likely it will be brand new
Sent from my SPH-D710 using XDA
Sprint cs Rep told me to get TEP Insurance and take it to sprint store they don't care when u get it they just look at u have it or not. I am getting my replacement in 3 days.
Sent from my PC36100 using Tapatalk 2 Beta-6
You will more than likely get a refurbished unit.
brennam7 said:
I sent my phone into samsung after sprint told me they couldn't do anything because it was rooted (morons). Anywho, they shoot you a ups label, print it, ship it out with 3 sides having the ticket number on it. They give you a link in an email so you can track the progress through repair, haven't gotten my phone back yet, but from what the ticket updates say, it seems like they are just repairing my phone i sent in. If that changes, i'll let you know.
Click to expand...
Click to collapse
Thats company policy (moron).
digweed4me said:
Sprint cs Rep told me to get TEP Insurance and take it to sprint store they don't care when u get it they just look at u have it or not. I am getting my replacement in 3 days.
Sent from my PC36100 using Tapatalk 2 Beta-6
Click to expand...
Click to collapse
Don't listen to this kid. They do know when your insurance was added, and they do care. He is suggesting you commit insurance fraud.
If the Sprint rep told you to jump off a bridge would you do that?
TonyTurboII said:
You will more than likely get a refurbished unit.
Thats company policy (moron).
Don't listen to this kid. They do know when your insurance was added, and they do care. He is suggesting you commit insurance fraud.
If the Sprint rep told you to jump off a bridge would you do that?
Click to expand...
Click to collapse
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom. TEP and asurion are NOT real insurance and insurance laws don't apply to them, it would be just plain fraud, which would be hard to prove since fraud means you did something with the intention to get something more for free by intentionally doing something to get it, ie smashing your phone or microwaving it to get an upgraded device and not a replacement for a malfunctioning/broken device. I work in property insurance and even certain things that are blatantly done to be able to up the value of the claim in the policy holders favor isn't considered fraud. Either way Asurion and TEP are not insurance, insurance law doesn't apply to them which is why they are called device/equipment protection and not device/equipment insurance. In my state (FL) they aren't allowed to use the word insurance in their advertisement or paperwork because the law says they aren't an insurance company are not governed in the same way as insurance companies and never will be because they are a monopoly and there is no competition in prices you have the choice of asurion or nothing and it is contracted through the carrier and not chosen by the customer with a choice to shop for a competitive premium/deductible
Sent from my SPH-D710 using xda premium
-EViL-KoNCEPTz- said:
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom. TEP and asurion are NOT real insurance and insurance laws don't apply to them, it would be just plain fraud, which would be hard to prove since fraud means you did something with the intention to get something more for free by intentionally doing something to get it, ie smashing your phone or microwaving it to get an upgraded device and not a replacement for a malfunctioning/broken device. I work in property insurance and even certain things that are blatantly done to be able to up the value of the claim in the policy holders favor isn't considered fraud. Either way Asurion and TEP are not insurance, insurance law doesn't apply to them which is why they are called device/equipment protection and not device/equipment insurance. In my state (FL) they aren't allowed to use the word insurance in their advertisement or paperwork because the law says they aren't an insurance company are not governed in the same way as insurance companies and never will be because they are a monopoly and there is no competition in prices you have the choice of asurion or nothing and it is contracted through the carrier and not chosen by the customer with a choice to shop for a competitive premium/deductible
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Idaho is Similar in calling it the protection plan. But when all is said and done pay for the protection plan is mainly a guarantee that one way or another that we will have a solution for you. Yeah you can go through Samsung but you can run the risk of getting your "Broken" phone back after waiting for 6-8 weeks, with no solution. Usually paying the 35 and doing an store replacement will be easier on the pocket book as well as alot faster 2-5 days at the most. This will also allow you to add the TEP if you want.
zuluturtle said:
Idaho is Similar in calling it the protection plan. But when all is said and done pay for the protection plan is mainly a guarantee that one way or another that we will have a solution for you. Yeah you can go through Samsung but you can run the risk of getting your "Broken" phone back after waiting for 6-8 weeks, with no solution. Usually paying the 35 and doing an store replacement will be easier on the pocket book as well as alot faster 2-5 days at the most. This will also allow you to add the TEP if you want.
Click to expand...
Click to collapse
The worst part of asurion is they have no QC on what type of refurbs they send out, most of the time you get some kind of crap phone with more problems and aesthetic damage than the one you're having replaced. This is one reason why I don't have asurion or TEP. The other being that all my electronics are covered under my homeowners policy and any portable electronics (cell phones, laptops, PSP, gameboy, mp3 players etc) are covered in and out of the house from loss, theft or damage. I pay nothing extra on my premium and my deductible is $50 per device. If anything happens to my device (no matter what or what kind of device) instead of paying asurion or sprint my money up front, I file a claim with my insurance company, and 3 days later I get a check for the full MSRP of the device less $50. So if my phone is $600 off contract I would get a check for $550 which I can do whatever I want with. I could add my $50 to it and buy a brand new phone or I could cash the check buy a used device and pocket the difference. What makes it even nicer is my insurance payment are direct deposited to my bank account so i don't have to wait for a check to clear, and I get my funds in 12-72 hours depending on the time/day I filed my claim.
Sent from my SPH-D710 using xda premium
-EViL-KoNCEPTz- said:
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom.
Click to expand...
Click to collapse
Service is refused if the device is not running the correct software, short of a failed charging port.
TonyTurboII said:
Service is refused if the device is not running the correct software, short of a failed charging port.
Click to expand...
Click to collapse
Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.
stonesaber said:
Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.
Click to expand...
Click to collapse
I mean I don't care personally and I still work on them myself, but the word from above says otherwise. Seems to vary day by day though.
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Call Samsung....for a cracked outer glass they were charging 178.50 next day there and back included
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Did u buy the Sprint insurance? It sounds like u bought it somewhere else. Can u specify? I bought my from Target but had to go to the Sprint store to get the insurance on it. I was told it covers everything. But now if there's physical damage u'd have to make a claim
Sent from my SPH-L710 using xda premium
shook187 said:
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Yeah, I don't really get the point of insurance if it doesn't cover physical damage. Where did you get it from and how much do you pay?
so looks like the guy on the phone gave me wrong info... I do have sprint's total equipment protection plan... sucks that the deductible is $150 though..
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
nextohel said:
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
Click to expand...
Click to collapse
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
they do block it... guess it will make for a good htpc remote or something lol...
but in case I wanted to fix it myself... where can I buy a replacement lcd+digitizer
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
Wow, n I thought it was costly in India. The spares r much cheaper here. Anyways too bad you broke ur phone screen bro.
Sent from my GT-I9300 using xda app-developers app
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
staticpulse18 said:
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
Click to expand...
Click to collapse
I guess lost things can be found...as far as ethics go we are talking about insurance, that in itself teeters on ethical behavior. we pay the premiums and sometimes need to utilize their "services". they will find a way to raise the price anyway if they need to.
Platin465 said:
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
Click to expand...
Click to collapse
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Reporting the phone lost when it's not and getting a new one with insurance is really unethical and also probably illegal. If you're going to do that, though, might as well "cleanse" the ESN of the old one and sell it on ebay for $500-600.
i had sprint for 2 years now and i had over 12 replacements. I started off with htc evo and they kept braking down and I would just take it to tech people and they replaced for free and then as replacement. I got htc evo 3d and then had few of them kept braking down or something then I got a moto photon and i was really dropped it and cracked screen they had extra photon that was going back for something other bad and he swapped screen onto my photon and went thought few more and then i got a SGS2 as a replacement. Everyone was shocked I got it as a replacement from sprint and then I havent spent anything to replace or fix my cell yet and now renewed my contract and got SGS3 and i love it
sprint been best service I have had for phones (I use to work for tmobile ......and had custom plan...)
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
it is a good idea.
---------- Post added at 12:22 AM ---------- Previous post was at 12:17 AM ----------
rperez571 said:
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Absolutely!!!
QWIKSTRIKE said:
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
Click to expand...
Click to collapse
I must have missed something, what would have SEARCHING done in my case? Or, how would it have changed my post in response to this person's problem? Please enlighten me.
AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
I recently broke my galaxy note 2 front glass. Local repair shop: prob $200 because LCD ok, but even if THEY break it during repair, price becomes $350 because then need to replace entire display assembly. Then an AT&T local device service center (DSC) told me about a program rolling out in some locations called the "Dead End Pilot Out Of Warranty Replacement Program." Here in Southern California it's available at a DSC in Rancho Cucamonga, and another in (Corona? Somewhere in the Inland Empire). If you call the Rancho Cucamonga AT&T location on Archibald St they can tell you about it.
I don't know if this is California only, or specific to this franchise, although I've been told it's coming to Orange County soon. I don't know about other states/regions but the Rancho Cucamonga location in CA may know.
When I called AT&T support they didn't even know about it, but they called the location to confirm, and it's legit.
Replaced damaged Note II with a factory refurbished unit (by Samsung) for $150+tax. You keep your original battery, stylus, and back panel. The other good news: while my replacement started malfunctioning shortly after, my local DSC replaced it this time as a warranty replacement (not sure if this is technically allowed - but my local DSC was aware of the prior replacement at Rancho, and said I didn't need to go all the way back).
So - before you pay someone to fix, or even fix it yourself, you might want to see if this option is available anywhere near you - even if it's a bit of a drive.
Still unclear how this affects original warranty - have conflicting info on this one. One response is that original warranty void (what I'd expect) but that refurbished unit has automatic 90 day warranty from Samsung. Local DSC says my original warranty applies, because it's longer. Anyway, minimum 90 days refurbished warranty, even if your warranty had already expired.
Ironically, this program is even less than the insurance deductible if you have the insurance (that's $200 alone).
This is an amazing program, so here's a shout out to those responsible, and thank you - and I want others to know it's out there.
And to AT&T - if this is being trialed as a possible future company wide program: as a customer, you have gained MANY loyalty points with me for it. This would definitely encourage me to remain with AT&T for the long term.
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
I used to work at a DSC several months ago and I can confirm this program, however, its only tested in a few pilot locations at least at that time since I left. As far as the existing warranty if you opt into this program, more than likely it will still apply or 90 days, whichever is longer. However, that might be unclear as it is kind of a gray area being the reason why its only tested in pilot locations so I'd make sure to ask. Keep in mind that whatever warranty issues you have when you participate in this program, those warranty policies only apply through ATT and not through Samsung themselves.
So before anyone tries to take advantage of this program, make sure to call your nearest DSC first to see if they're participating in this program and if they have your Note 2 in stock. Don't waste your time in going if they're out of stock and the only way is to periodically call them to check. Normally, they'd perform an exchange by mail if that ever happens, but for this program, it has not been implemented.
Also remember, this program was initiated through ATT's contractor who manage these DSC locations so more than likely, the customer reps through the phone and at the corporate/authorized retailers have little to no information about this program so dont go asking them for info, especially about a warranty dispute.
Sent from my SGH-I317
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
Can you give the DSC CONTACT INFO I don't mind driving 30 to 40 min for this besides Thats about normal commute to any where in southern California lol
Sent from my SAMSUNG-SGH-I317 using xda premium
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
Wow. Wish I had heard of this sooner. I just broke the glass on mine and got a replacement via the insurance for $200. I was happy with the next day shipping ans wasn't too difficult to submit the claim.
Kind of upsets me that I pay for the insurance every month when theres a cheaper alternative without the monthly fee.
I would have made the drive to save the difference.
Sent from my GT-N7105 using XDA Premium HD app
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
If you look it up you'll find there's only one location for at&t in Rancho Cucamonga on Archibald St (that's why I was so specific), however the number is
909-945-3427.
When you call just ask them to verify you've reached the DSC - but it would have to be; unlike some locations that have a store with DSC attached, it's a standalone DSC location.
Another poster below points out that you should call first. They are absolutely right: the program doesn't apply to all devices, and they can't do anything if they don't have a similar device in stock. In my case it had to be refurbished, I assume that's true for all (since it's not a retail location, they might not have anything else anyway.)
In short: call them first, give them specifics, and ask if it's covered in the program. They can tell you if there's stock available, if it's available under the program, what the cost is, etc. This varies by device. If it's not currently covered ask them if they expect it to be (never hurts to ask). I'm the case of the Note 2 everyone of them seemed genuinely surprised to see it so soon. I'm guessing it's because of the popularity of the device.
In my experience, they don't care how the device was damaged either - maybe don't tell them if you're running a side business rooting and reselling on eBay; but otherwise they aren't that concerned. I also found them to be very professional, customer-focused, and helpful in general.
And sorry for that long post LOL. Too easy to blather on when using Swype...
Sent from my SAMSUNG-SGH-I317 using xda premium
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
kkl0wn said:
Wow. Wish I had heard of this sooner. I just broke the glass on mine and got a replacement via the insurance for $200. I was happy with the next day shipping ans wasn't too difficult to submit the claim.
Kind of upsets me that I pay for the insurance every month when theres a cheaper alternative without the monthly fee.
I would have made the drive to save the difference.
Sent from my GT-N7105 using XDA Premium HD app
Click to expand...
Click to collapse
But with insurance your more likely for them to send you a new device. Unlike it being refurbish! But you'll have a 90 day warranty on the refurb...
sashby said:
If you look it up you'll find there's only one location for at&t in Rancho Cucamonga on Archibald St (that's why I was so specific), however the number is
909-945-3427.
When you call just ask them to verify you've reached the DSC - but it would have to be; unlike some locations that have a store with DSC attached, it's a standalone DSC location.
Another poster below points out that you should call first. They are absolutely right: the program doesn't apply to all devices, and they can't do anything if they don't have a similar device in stock. In my case it had to be refurbished, I assume that's true for all (since it's not a retail location, they might not have anything else anyway.)
In short: call them first, give them specifics, and ask if it's covered in the program. They can tell you if there's stock available, if it's available under the program, what the cost is, etc. This varies by device. If it's not currently covered ask them if they expect it to be (never hurts to ask). I'm the case of the Note 2 everyone of them seemed genuinely surprised to see it so soon. I'm guessing it's because of the popularity of the device.
In my experience, they don't care how the device was damaged either - maybe don't tell them if you're running a side business rooting and reselling on eBay; but otherwise they aren't that concerned. I also found them to be very professional, customer-focused, and helpful in general.
And sorry for that long post LOL. Too easy to blather on when using Swype...
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Crazy that's just 45 minutes from me!
Gonna call and c how much they'll charge for another phone I broke. If that's the case then excellent program. But prefer to b sent a new device thru insurance tho. JMO
Lol
++++1 on the SWYPE:thumbup: my favorite keyboard. For many years now.
Just my 2¢
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2
Just an update all DSC in southern cali have the out or service warranty program, I just went to day and switched out my note 2 for a newly referb looks great and only for $150.00 plus tax
Sent from my SAMSUNG-SGH-I317 using xda premium
I suppose the major difference here, is your getting a refurb unit, as opposed to a new replacement unit when using insurance...
Not a huge deal I guess...
Lets hope ATT does the right thing, and quits treating smart phones and their deductibles like a house mortgage....(expensive).....as the deductible is likely more than the unit costs them to begin with...
thank you for the information OP.......g
sashby said:
I recently broke my galaxy note 2 front glass. Local repair shop: prob $200 because LCD ok, but even if THEY break it during repair, price becomes $350 because then need to replace entire display assembly. Then an AT&T local device service center (DSC) told me about a program rolling out in some locations called the "Dead End Pilot Out Of Warranty Replacement Program." Here in Southern California it's available at a DSC in Rancho Cucamonga, and another in (Corona? Somewhere in the Inland Empire). If you call the Rancho Cucamonga AT&T location on Archibald St they can tell you about it.
I don't know if this is California only, or specific to this franchise, although I've been told it's coming to Orange County soon. I don't know about other states/regions but the Rancho Cucamonga location in CA may know.
When I called AT&T support they didn't even know about it, but they called the location to confirm, and it's legit.
Replaced damaged Note II with a factory refurbished unit (by Samsung) for $150+tax. You keep your original battery, stylus, and back panel. The other good news: while my replacement started malfunctioning shortly after, my local DSC replaced it this time as a warranty replacement (not sure if this is technically allowed - but my local DSC was aware of the prior replacement at Rancho, and said I didn't need to go all the way back).
So - before you pay someone to fix, or even fix it yourself, you might want to see if this option is available anywhere near you - even if it's a bit of a drive.
Still unclear how this affects original warranty - have conflicting info on this one. One response is that original warranty void (what I'd expect) but that refurbished unit has automatic 90 day warranty from Samsung. Local DSC says my original warranty applies, because it's longer. Anyway, minimum 90 days refurbished warranty, even if your warranty had already expired.
Ironically, this program is even less than the insurance deductible if you have the insurance (that's $200 alone).
This is an amazing program, so here's a shout out to those responsible, and thank you - and I want others to know it's out there.
And to AT&T - if this is being trialed as a possible future company wide program: as a customer, you have gained MANY loyalty points with me for it. This would definitely encourage me to remain with AT&T for the long term.
Click to expand...
Click to collapse
Just verifying your post.
I called service center and she knew nothing about this program. She called the support center and they confirmed it for her with the 150 dollar price.
Thanks for the help.
My only question is, my phone is rooted... I obviously don't want to return it that way without putting the factory image back on it.
Sent from my Nexus 7 using xda app-developers app
Just wanted to show everyone that this is legit.
Thanks OP.
Worked great!
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
I was stoked when the Rep told me I had to pay tax on the $150.00 and not the tax on the full price, like when you upgrade.
Sent from my SAMSUNG-SGH-I317 using xda premium
chris82o said:
I was stoked when the Rep told me I had to pay tax on the $150.00 and not the tax on the full price, like when you upgrade.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Never had to pay tax on full device when I upgrade.... I always pay tax on the amount of what I'm paying for
glad to hear...
Glad to hear others have had such good luck. Also pleased that it's more widely available.
refurb from most warranties anyway now...
In the last few years almost every electronic device I've had was replaced under warranty at least once and usually with refurbished anyway. Most warranties clearly state these days in fine print that manufacturer may replace with new or "equivalent refurbished item at manufacturer's sole discretion". Since I end up with refurb anyway, sometimes I just buy that to start, if warranty is the same...
Bajanman said:
But with insurance your more likely for them to send you a new device. Unlike it being refurbish! But you'll have a 90 day warranty on the refurb...
Crazy that's just 45 minutes from me!
Gonna call and c how much they'll charge for another phone I broke. If that's the case then excellent program. But prefer to b sent a new device thru insurance tho. JMO
Lol
++++1 on the SWYPE:thumbup: my favorite keyboard. For many years now.
Just my 2¢
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2
Click to expand...
Click to collapse
sorry didn't see sooner - they don't care if rooted
Bsmith0731 said:
Just verifying your post.
I called service center and she knew nothing about this program. She called the support center and they confirmed it for her with the 150 dollar price.
Thanks for the help.
My only question is, my phone is rooted... I obviously don't want to return it that way without putting the factory image back on it.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
When I was getting my replacement I talked with them a lot about how the program works. They told me in clear terms that they don't care if the phone is rooted, if a dinosaur stepped on it, or anything else. They did say you might wish to flash to factory standard so you don't leave any personal info on it, but that's all.
sashby said:
In the last few years almost every electronic device I've had was replaced under warranty at least once and usually with refurbished anyway. Most warranties clearly state these days in fine print that manufacturer may replace with new or "equivalent refurbished item at manufacturer's sole discretion". Since I end up with refurb anyway, sometimes I just buy that to start, if warranty is the same...
Click to expand...
Click to collapse
So youre the reason for high insurance rates anf deductibles
Sent from my GT-N7105 using Tapatalk 4 Beta
no - don't buy insurance
rquinn19 said:
So youre the reason for high insurance rates anf deductibles
Sent from my GT-N7105 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Nope. I don't buy insurance, because I don't think I should be paying extra for something to work as it's designed to, and product quality should be expected. When I see a company shorten its warranty then offer "insurance" I buy from someone else. It's like paying 'protection money.'
I'm afraid we'll have to blame poor product quality for that one.
Hey guys,
I need your help. I bought of Craigslist and it was stolen.
I am always cautious, so before buying I requested ESN number from seller and called sprint to check phone, some women answered me and said Phone had no problem and I could go ahead and buy with sellers ask price. So I went to that buy and paid 400$. Later that day I called sprint again to double check, cuz phone was without box, after second attempt guy from Sprint that it was reported.
What should I do. Probably I don't have chance to prove that I bought it honestly. But as every carrier service records customer call, I can prove them that they gave me false information. I thought that owner could report it during that two owner difference between first call and second call but chance of that is very low
paata01 said:
Hey guys,
I need your help. I bought of Craigslist and it was stolen.
I am always cautious, so before buying I requested ESN number from seller and called sprint to check phone, some women answered me and said Phone had no problem and I could go ahead and buy with sellers ask price. So I went to that buy and paid 400$. Later that day I called sprint again to double check, cuz phone was without box, after second attempt guy from Sprint that it was reported.
What should I do. Probably I don't have chance to prove that I bought it honestly. But as every carrier service records customer call, I can prove them that they gave me false information. I thought that owner could report it during that two owner difference between first call and second call but chance of that is very low
Click to expand...
Click to collapse
It was probably not reported yet. By the time you called again it was updated in the system. So no false info was given. That's why you should always meet at a Sprint store and do the change and activation on the spot. Nothing you can do now.
Sent from my stock rooted Galaxy S3
wickedskills said:
It was probably not reported yet. By the time you called again it was updated in the system. So no false info was given. That's why you should always meet at a Sprint store and do the change and activation on the spot. Nothing you can do now.
Sent from my stock rooted Galaxy S3
Click to expand...
Click to collapse
Maybe, I don't know... I can't afford 400$ lose..If I bring it to dealer and they flash it on Metro or other carrier, will 3G or 4G work and which carrier is best..
I don't know what to do, If I call owner he/she may not request to unlock phone, so I'd rather flash
What you SHOULD do is return the phone to Sprint and get it back to it's rightful owner. You can call the police on the person who sold you the stolen property and go after them for your money. It's wrong of you to keep something that you know isn't yours.
Sorry to hear this happen to you. You should have activated it on the spot to make sure it was good to go. And second. Why did you pay $400. The phones worth $300 max
http://i1202.photobucket.com/albums/bb374/TexasEpic/ThePeoplesROM-KennyGlass123/daniel4653.png
gyrospazjohn said:
What you SHOULD do is return the phone to Sprint and get it back to it's rightful owner. You can call the police on the person who sold you the stolen property and go after them for your money. It's wrong of you to keep something that you know isn't yours.
Click to expand...
Click to collapse
This. Do this.
Some guy ripped me off on an evo, lost $100.
Edit: meant to say the s3 back to it's owner lol
Go to the police, make the report, your likely to get your money back and the evo to its original owner. Do it ASAP or the report isn't credible.
Sent from my SPH-L710 using xda app-developers app
First of all unless this was a factory sealed phone you payed too much. I got my S3 in November 2012 and it was from a 3rd party Sprint seller on eBay, which is highly rated by a lot of people. It was an open box item and flawless, I got it for $350 with a 30 day return policy and some accessories. Second if you ever buy a phone off someone on craigslist make them meet you at a Sprint store and activate it while they are there then pay them, all done in the store in front of the workers. If they disagree say bye. Last but not least that could have been their phone for all you know. They could have sold you the phone that they got on their contract then the next day called Sprint and said my phone was lost/stolen here is my insurance cost of something like $150. They get new phone and make $250. Or they just stole it and sold it to you. So lesson learned I guess for you huh. Also Sprint "may record your call for quality assurance" not they record and keep every single phone made to them for quality assurance.
Sent from my Nexus 7 using Tapatalk 2
gyrospazjohn said:
What you SHOULD do is return the phone to Sprint and get it back to it's rightful owner. You can call the police on the person who sold you the stolen property and go after them for your money. It's wrong of you to keep something that you know isn't yours.
Click to expand...
Click to collapse
Only problem there is the seller can always play stupid and say he bought the phone from someone and was not aware it was stolen.
Sent from my stock rooted Galaxy S3
When it boils down to it, OP is now is possession of stolen property, which is a crime.
Go to the police or sprint and give the phone up. You can try to go to the police and take the seller to court. But is that time and effort really worth $400?
Sent from a planet far far away.
Speedin07si said:
When it boils down to it, OP is now is possession of stolen property, which is a crime.
Go to the police or sprint and give the phone up. You can try to go to the police and take the seller to court. But is that time and effort really worth $400?
Sent from a planet far far away.
Click to expand...
Click to collapse
OP, you said you couldn't afford to lose $400, I'm betting the real owner of the phone feels the same way. Do the right thing.
gyrospazjohn said:
OP, you said you couldn't afford to lose $400, I'm betting the real owner of the phone feels the same way. Do the right thing.
Click to expand...
Click to collapse
Most likely, real owner is covered by insurance, but still it does not matter. I would be glad if someone would return my stolen phone, so I will do the same.. I hope I will get my money back.
Thanks guys
Speedin07si said:
When it boils down to it, OP is now is possession of stolen property, which is a crime.
Go to the police or sprint and give the phone up. You can try to go to the police and take the seller to court. But is that time and effort really worth $400?
Sent from a planet far far away.
Click to expand...
Click to collapse
It wouldn't be like that. He just needs to go to the police. Sprint won't refund any money. If he goes to the police, they will figure everything out, and he will get his money back and likely not even have to go to court. Police have access to digital proof via messages or texts or various other things and can easily get it done.
Legally what happened would fall under fraud and robbery. As the item was stated as genuine and non stolen and in working order, and it happens to be stolen and not in activate able condition, that is fraud due to lying about the product, then he took your money knowingly for a broken product and getting away with money as if it was a clean esn. Ignore sprint, go straight to the police. Your money will be recovered and the phone returned to the right person. If it was him saying it was stolen, after the product was sold, then likely he will get the boot from sprint
Sent from my SPH-L710 using xda app-developers app
paata01 said:
Hey guys,
I need your help. I bought of Craigslist and it was stolen.
I am always cautious, so before buying I requested ESN number from seller and called sprint to check phone, some women answered me and said Phone had no problem and I could go ahead and buy with sellers ask price. So I went to that buy and paid 400$. Later that day I called sprint again to double check, cuz phone was without box, after second attempt guy from Sprint that it was reported.
What should I do. Probably I don't have chance to prove that I bought it honestly. But as every carrier service records customer call, I can prove them that they gave me false information. I thought that owner could report it during that two owner difference between first call and second call but chance of that is very low
Click to expand...
Click to collapse
ACTUALLY THIS PERSON YOU BOUGHT IT FROM WAS A TOTAL BUTT.... I GUARANTEE HE / SHE GOT CASH IN HAND THEY CALLED AND REPORTED IT STOLEN I HONESTLY WOULD BET $50 THATS WHAT THEY DID ONLY BAD THING HAVING A GSM PHONE KINDA MISS HAVING A SIM CARD
Sent From My Samsung Galaxy S3
otterboxfan4l said:
ACTUALLY THIS PERSON YOU BOUGHT IT FROM WAS A TOTAL BUTT.... I GUARANTEE HE / SHE GOT CASH IN HAND THEY CALLED AND REPORTED IT STOLEN I HONESTLY WOULD BET $50 THATS WHAT THEY DID ONLY BAD THING HAVING A GSM PHONE KINDA MISS HAVING A SIM CARD
Sent From My Samsung Galaxy S3
Click to expand...
Click to collapse
HOLY CRAP CAPITAL LETTERS BATMAN! haha
Sent from my SPH-L710 using xda premium
Guys. I had that same thing happen to me. Got it off CL, turned out to be stolen.
Typed ##786# to get the number of the previous owner, because when tried calling the guy who sold i to me, number was unresponsive.
So, when i called the real owner she said phone was stolen, i was not smart to call from a blocked numer, but from my cell, so she had all my information and googled me threatening to turn me in for stealing.
I decided to beat her to it, and handed it over to the cops. She then called me mltiple times threatening, to which i replied i no longer had the phone.
Interesting fact, when the cop took the phone, he ran some check and did not find to be tolen, only sprint knew it was stolen, so unless i would have give him her cell, the phone would have probably sat around. They are not as sufisticated as we thing, this is not FBI or CIA, just some cop.
If u return to the police, do the ##786# and call the previous owner to tell them the stoy, otherwise dont waste your time, it took me 3 hrs waiting for cops at the police station to only hear phone is not stolen.
ReapersDeath said:
It wouldn't be like that. He just needs to go to the police. Sprint won't refund any money. If he goes to the police, they will figure everything out, and he will get his money back and likely not even have to go to court. Police have access to digital proof via messages or texts or various other things and can easily get it done.
Legally what happened would fall under fraud and robbery. As the item was stated as genuine and non stolen and in working order, and it happens to be stolen and not in activate able condition, that is fraud due to lying about the product, then he took your money knowingly for a broken product and getting away with money as if it was a clean esn. Ignore sprint, go straight to the police. Your money will be recovered and the phone returned to the right person. If it was him saying it was stolen, after the product was sold, then likely he will get the boot from sprint
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Police don't have any type of access to any digital records and "various other things" you speak of.
Once in court, the judge would have to issue a subpoena. Once issued, Sprint has a legal department that can release certain digital items.
When you print emails, they can be falsified. I honestly don't think cops care for you buying stolen goods as CL is at your own liability. No one is responsible for it but yourself.
I like how if you don't know an answer, people make stuff or voice how they think the world should work.
chrischoi said:
Police don't have any type of access to any digital records and "various other things" you speak of.
Once in court, the judge would have to issue a subpoena. Once issued, Sprint has a legal department that can release certain digital items.
When you print emails, they can be falsified. I honestly don't think cops care for you buying stolen goods as CL is at your own liability. No one is responsible for it but yourself.
I like how if you don't know an answer, people make stuff or voice how they think the world should work.
Click to expand...
Click to collapse
My whole family is police.. They deal with Craigs list stuff constantly. Most of the time they report results in the person getting their money back and the person who sold the stolen item gets dealt with whichever way they choose to,
Your not getting your money back unless you sell that phone to someone else. If you do that I highly doubt you get the full 400 but at least you get something back. It ain't right but hell I rather take that chance then waiting to take the person that sold you the phone to court . You won't win that case unless you signed a contract or have a receipt. These phones seriously need sim cards like T-Mobile and at&t and the rest of the world and you wouldn't have this problem. Whoever does this to somebody should seriously get a ass kicking, reading this pissed me off. The original owner of that phone sounds like the same person that sold it to you. He got the money then reported it stolen . Good luck on getting your money back but next time just add another line to your service and avoid the hassle.
Sent from my SPH-L710 using XDA Premium App
Yeah I got my S3 from Craigslist in December for $300. I never bought a phone like this before but meeting at Sprint seemed like a no brainer ( and a deal breaker if they won't meet there) Seller had no problem meeting meand as soon as the Sprint rep activated the phone and I made a call on it, I handed her the money. Awesome deal considering the phone was only 2 days old, like brand new, in the box with accessories.
I got lucky that this girl didn't like the S3, and wanted her iphone back
But for the op. Hopefully you communicated with the seller by text. That's a record of the communications you can show the cops when you tell them what happened.
You should have used xda's new market place
Swappa
Sent from my SPH-L710 using xda premium
So yeah. After all these years of rooting and flashing I finally made a grave mistake. Flashed the international PA rom instead of the sprint one thinking I was in the sprint forums. I cant turn my phone on. Red LED comes up when its plugged into charger with no battery. I've done lots of research and have pretty much come to the conclusion that I'm screwed. Any last words of hope? I've tried ODIN already but it wont detect my phone... I feel like such an idiot.
JTAG.
http://forum.xda-developers.com/showthread.php?p=38310280
D
JTAG, there are several available who provide the services. Search xda
Transmitted with a portable device using Xparent Blue Tapatalk 2
I suppose I could look into JTAG. Too bad stupidity isn't covered under warranty
Sent from my Nexus 7 using xda app-developers app
thetony said:
I suppose I could look into JTAG. Too bad stupidity isn't covered under warranty
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I would prefer just taking it to sprint if you have total equipment protection the replacement is free if you don't you pay $35 fee and you get a replacement phone the next day and don't have to wait 3-5 days for your phone to get fixed
Sent from my SPH-L710 using xda premium
thetony said:
I suppose I could look into JTAG. Too bad stupidity isn't covered under warranty
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Ya well, I felt stupid when I dropped my phone and broke the glass and had to pay $150 for a replacement from Assurion a few weeks back. A JTAG is less then half that price I believe.
Sent from my Nexus 7 using Tapatalk 2
jazz995756 said:
I would prefer just taking it to sprint if you have total equipment protection the replacement is free if you don't you pay $35 fee and you get a replacement phone the next day and don't have to wait 3-5 days for your phone to get fixed
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
:banghead::banghead::banghead::thumbdown::thumbdown::thumbdown:
SPRINT GS3 FAQ
flastnoles11 said:
:banghead::banghead::banghead::thumbdown::thumbdown::thumbdown:
SPRINT GS3 FAQ
Click to expand...
Click to collapse
My local Sprint told me that when I get their insurance I can do anything to my phone and return it. They said that includes bricks and water damage. Lol. But some locations may be different :/
Sent from my SPH-L710 using xda premium
Vfan23 said:
My local Sprint told me that when I get their insurance I can do anything to my phone and return it. They said that includes bricks and water damage. Lol. But some locations may be different :/
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Yes you are correct, you pay the deductible return the phone and get a refurbished phone.
Sent from my Nexus 7 using Tapatalk 2
jazz995756 said:
I would prefer just taking it to sprint if you have total equipment protection the replacement is free if you don't you pay $35 fee and you get a replacement phone the next day and don't have to wait 3-5 days for your phone to get fixed
Sent from my SPH-L710 using xda premium
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☆SoA: Son's of Android™☆
I like to break stuff!
GiantJay said:
Yes you are correct, you pay the deductible return the phone and get a refurbished phone.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
It all really depends on who you deal with. My local also let's me bring in busted phones and other electronics and I get credits on my account. Now I don't have the TEP but if I did hard brick my phone than my next step would be Craigslist. People abusing the system does aggravate me BUT when Sprint managers say ANYTHING is covered than I guess its OK to take it in to them. My local also replaces with brand new units, no refurbs till you hit 3 exchanges (which no one should in their right mind). Sorry for the long post but that's my two cents. OP, try a JTAG and if that don't work than tell your local Sprint what happened, don't try to hide it, most of them will work with you. .
Sent from my SPH-L710 using xda premium
Vfan23 said:
It all really depends on who you deal with. My local also let's me bring in busted phones and other electronics and I get credits on my account. Now I don't have the TEP but if I did hard brick my phone than my next step would be Craigslist. People abusing the system does aggravate me BUT when Sprint managers say ANYTHING is covered than I guess its OK to take it in to them. My local also replaces with brand new units, no refurbs till you hit 3 exchanges (which no one should in their right mind). Sorry for the long post but that's my two cents. OP, try a JTAG and if that don't work than tell your local Sprint what happened, don't try to hide it, most of them will work with you. .
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
TEP covers anything, that's for sure, even if your phone gets stolen. But you should always have to pay the deductible ($150 for our phones) in order to get a new (read: refurbished) phone. I don't know why your Sprint store is saying (and doing) otherwise, but I know that the TEP is through Asurion (I've dealt with them before on my old EVO) and the deductible sucks, but it's there for a reason. I'd wager a guess and say that someone at your local Sprint store is doing something shady with those bricked phones. Probably claiming 15-day returns. Don't know exactly why they'd do that, but there it is...
What others have recommended in the past (even within the last two days), is straight-up fraud: going to Samsung directly and claiming ignorance "my phone wouldn't turn on this morning." Myself (and others) have called this for what it is: defrauding Samsung.
You were told by your Sprint Store that this is ok, so I don't have any qualms with you over that, but I know that the course of action you've described is not sanctioned by Sprint Corporate or by Asurion or Samsung.
Just wanted to give you a reason so many people are crying out "Fraud!"
Vfan23 said:
It all really depends on who you deal with. My local also let's me bring in busted phones and other electronics and I get credits on my account. Now I don't have the TEP but if I did hard brick my phone than my next step would be Craigslist. People abusing the system does aggravate me BUT when Sprint managers say ANYTHING is covered than I guess its OK to take it in to them. My local also replaces with brand new units, no refurbs till you hit 3 exchanges (which no one should in their right mind). Sorry for the long post but that's my two cents. OP, try a JTAG and if that don't work than tell your local Sprint what happened, don't try to hide it, most of them will work with you. .
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
You my friend got a free thanks
SPRINT GS3 FAQ
I don't want to commit Fraud and have the chance of getting in trouble. And the TEP deductible is like $150 last time I checked. Has anyone used mobiletechvideos com?
thetony said:
I don't want to commit Fraud and have the chance of getting in trouble. And the TEP deductible is like $150 last time I checked. Has anyone used mobiletechvideos com?
Click to expand...
Click to collapse
Not personally but it is highly recommended by trusted people around here and other places.
Sent from my Nexus 7 using Tapatalk 2
thetony said:
I don't want to commit Fraud and have the chance of getting in trouble. And the TEP deductible is like $150 last time I checked. Has anyone used mobiletechvideos com?
Click to expand...
Click to collapse
Its not fraud I've actually asked sprint representatives and they told me as long as we were honest up front it won't matter if its bricked due to rooting as long as we pay the fee to replace it should be ok. Fraud comes in when you lie to them and get a free replacement phone out of them and a deductible that big is for physical damage like a broken screen or something not for a bricked phone.
Sent from my SPH-L710 using xda premium
Oh no please no more discussions on the ideology of what's right and what's wrong. Personally I go with JTAG, repair my brand new device. Not get a refurbished one that you really have no idea what happened to it.
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topherk said:
TEP covers anything, that's for sure, even if your phone gets stolen. But you should always have to pay the deductible ($150 for our phones) in order to get a new (read: refurbished) phone. I don't know why your Sprint store is saying (and doing) otherwise, but I know that the TEP is through Asurion (I've dealt with them before on my old EVO) and the deductible sucks, but it's there for a reason. I'd wager a guess and say that someone at your local Sprint store is doing something shady with those bricked phones. Probably claiming 15-day returns. Don't know exactly why they'd do that, but there it is...
What others have recommended in the past (even within the last two days), is straight-up fraud: going to Samsung directly and claiming ignorance "my phone wouldn't turn on this morning." Myself (and others) have called this for what it is: defrauding Samsung.
You were told by your Sprint Store that this is ok, so I don't have any qualms with you over that, but I know that the course of action you've described is not sanctioned by Sprint Corporate or by Asurion or Samsung.
Just wanted to give you a reason so many people are crying out "Fraud!"
Click to expand...
Click to collapse
All I was doing was rellaying one message (from Sprint) to you guys. I've never filed a claim and probably never will. Hard bricks are almost always user error based soley on not reading or paying attention. I feel that with user error you should bite the bullet and figure another way vs taking it in to Sprint. I don't have a cooperate store near me, they're all Absolute Wireless so that could have something to do with it. But again, I DO NOT condone fraud nor do I condone the TEP exchange for hard bricks. I especially don't condone filing a warranty exchange by calling Samsung. Again, just telling you what they told me.
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GiantJay said:
Ya well, I felt stupid when I dropped my phone and broke the glass and had to pay $150 for a replacement from Assurion a few weeks back. A JTAG is less then half that price I believe.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
i ordered my glass for i think it was $12.00 or lower
only took a hair dryer to fix it...didnt take one screw out.
you should have googled or youtubed it