Develop Bugs

Samsung Promo?

Has anyone successfully registered for the guaranteed 200 from Samsung at https://samsunggalaxypromotions.com/note4/ ?
No matter how I format the MEID & wifi mac address the site says it's wrong. I finally got frustrated and opted for the mail in method, but that's a pain in the butt.

I had exactly the same experience. Thank you for posting. I was getting myself wound up that my rebate was going to be rejected. Now I'm more confident it's just an error with the rebate site.

I'm going to try tomorrow. Maybe since its still within the pre-order phase?
Sent from my SM-N910P using Tapatalk

UPSGuy said:
Has anyone successfully registered for the guaranteed 200 from Samsung at https://samsunggalaxypromotions.com/note4/ ?
No matter how I format the MEID & wifi mac address the site says it's wrong. I finally got frustrated and opted for the mail in method, but that's a pain in the butt.
Click to expand...
Click to collapse
You get the value of the phone at the store you preordered from.
That info you take to the Samsung site with you and you get 200 minus what you got from store trade in value. In 6 to 8 weeks that is...

xxSTARBUCKSxx said:
You get the value of the phone at the store you preordered from.
That info you take to the Samsung site with you and you get 200 minus what you got from store trade in value. In 6 to 8 weeks that is...
Click to expand...
Click to collapse
I wasn't asking about how the rebate works. I know that part and what I have to upload. Just asking if anyone else is having a problem with the site not accepting the meid & wifi mac address and I'm not alone.

UPSGuy said:
I wasn't asking about how the rebate works. I know that part and what I have to upload. Just asking if anyone else is having a problem with the site not accepting the meid & wifi mac address and I'm not alone.
Click to expand...
Click to collapse
didn't accept mine either. I am going to mail in. I preordered the phone on sprints website but I traded in at my local sprint store. I hope the preorder confrimation email i got from sprint will count as my preorder receipt. not quite sure what they want.

My apologies, read it wrong.

so now that we have established that the meid/wifi mac issue happened to more than just one of us.......what paperwork should i sign,date,print name, circle price on if i preordered on the sprint website? Am i to assume the email confirmation from my order w/ the price needs to be printed and mailed in? all i know is my local sprint store only gave me $79 for my Note II so i had better get this samsung rebate. otherwise i would have just sold my phone on ebay.

Any update on the IMEI error. Did samsung fix it yet? i prefer to submit the rebate online because it is faster to receive the rebate than the mail in.

Getting the same problem here too, hopefully they fix it

I got it too and opted for the mail in, what a pain. Tried every variant. It must be them. BTW here is their #8 on the FAQ for the promotion.
8. Why am I getting the message “IMEI/HEX MEID# invalid?”
Check that you have entered each digit of the IMEI or HEX MEID correctly. Please note,
you may also need to remove the ‘0x’ from the “HEX MEID” at the beginning of the
number before entering. If you continue to receive an invalid IMEI/HEX MEID message
and believe you have a valid offer claim, you can mail in you offer claim with the Official
Offer Claim Form at the bottom of the Terms and Conditions.

I preorder mine on bestbuy.com so how should I do this? Wait to receive new one (because of needed IME info from new phone), than take S2 to bestbuy and trade in? Akso S2 is rooted but program says "any working phone"?

not working here either...going to mail it in and take forever.
register mail?

I plan on waiting a few business days for Samsung to get their website fixed. I think that mailing the rebate in now is a little premature. Plus missing two days in the mail really isn't going to make a big deal overall.

Me too.. i'll wait until next week. Hopefully they fix it. lol

not alone
UPSGuy said:
I wasn't asking about how the rebate works. I know that part and what I have to upload. Just asking if anyone else is having a problem with the site not accepting the meid & wifi mac address and I'm not alone.
Click to expand...
Click to collapse
I spent three hours yesterday trying to upload different ways. Sprint wouldnt help and samsung cust service said they couldn't either. After numerous phone calls.

Has ANYONE been successful in submitting their info on that form?

Still same problem . I tried 5 times till i gave up and send it by mail certified with delivery confirmation lol.

Looks like the site is down for "maintenance"...
maybe that means they FINALLY realized theres a problem?
Who wants to take bets on whether the site works or not after their "maintenance" period?

Is it working now?

Google store canceled my order

So, I place my order on the 4th for Pixel XL 128g in black using Google financing option. Order was successful, so I thought. Never got a confirmation email or anything. After submitting the page landed on order history with "Canceled" in the header. Login to sysnchrony and all my available credit is gone and there is a pending payment for the amount of the whole order. Fast fw to today, still same pending amount..a rep at google finance tell me that it shows approved and I should contact google store to get shipment info and what not.
Google store has no history of my order and keep insisting I used the wrong email to place the order haha wtf ever. They can't find any damn trace of it. No trace of it in my order history either. So guess I'm not getting the Pixel!!

I went through the same thing....Google finance still says it's pending. Google doesn't show anything.

92slammer said:
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
Click to expand...
Click to collapse
Were you able to reorder? Even if I ever get to reorder looks like they are out of stock for XL anyways.

Not with Google finance. I went ahead and just put it on my credit card. I tried Google finance again yesterday and it was declined because of the pending charge.

Gotcha. I'm going do the same once the XL is back to stock.

Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.

mrwicked said:
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
Click to expand...
Click to collapse
same here

What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?

hutzdani said:
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
Click to expand...
Click to collapse
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk

mrwicked said:
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
Click to expand...
Click to collapse
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices

hutzdani said:
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
Click to expand...
Click to collapse
Well that's good to hear. Hope the XL 128 comes back in stock soon so I can reorder.
Sent from my 2PS64 using Tapatalk

wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back

Can you please post the link to order thanks

fineazbro said:
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Click to expand...
Click to collapse
Return it go a few days without a phone.

I was a victim of this as well. I called and was told that if I were to cancel my new XL 128gb pre-order and reorder with the promo code, I would have to wait likely another month before I receive the phone. I decided against it, but the rep was cool and added a ton of notes to my account so when I activate it, ill get some sort of credit towards my Fi account to compensate. He also confirmed that my device would def ship on the 21st.

My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....

sick_DMP said:
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
Click to expand...
Click to collapse
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app

sitnlow4life said:
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
Click to expand...
Click to collapse
yeah, i havent had any response at all. And I have sent multiple emails w/screenshots of my acct information showing the purchase of the "Google Devices" in my acct balance history. It even has my monthly payment to project Fi right above that so called "declined purchase" . So they somehow can automatically take payment for my Fi service, send me my Nexus 6P and my Fi sim cards not to mention my Google cardboard etc.... several things have been purchased through the same acct with NO issues, now all the sudden Im having a bunch of problems... be serious Google....

Google Financing option...

I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Sent from my One M8 using XDA-Developers mobile app

sassmk2 said:
I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Sent from my One M8 using XDA-Developers mobile app
Click to expand...
Click to collapse
I used it right away.
Sent from my Nexus 6P using XDA-Developers mobile app

sassmk2 said:
I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Click to expand...
Click to collapse
Same here, used it right away. Also interesting note was that I applied using my wife's credit info {with her consent of course, after all, she's the ones who ruined my credit} and still used it right away connected to my Google account.

devildog7213 said:
Same here, used it right away. Also interesting note was that I applied using my wife's credit info {with her consent of course, after all, she's the ones who ruined my credit} and still used it right away connected to my Google account.
Click to expand...
Click to collapse
I have no idea why they say I have to wait...I have the card number and it is just says invalid when I try to add it as a payment in checkout and also tried adding to my Google payments account. I have contacted both Google and synchrony and they have no idea why it won't work. I even logged into the account to verify the funds are available. All there.
Thanks for you comments. Appreciate it very much.

sassmk2 said:
I have no idea why they say I have to wait...I have the card number and it is just says invalid when I try to add it as a payment in checkout and also tried adding to my Google payments account. I have contacted both Google and synchrony and they have no idea why it won't work. I even logged into the account to verify the funds are available. All there.
Thanks for you comments. Appreciate it very much.
Click to expand...
Click to collapse
Could just be a waiting period like buying a gun I. Some states. Lol
Sent from my Nexus 6P using XDA-Developers mobile app

ggreenwood334 said:
Could just be a waiting period like buying a gun I. Some states. Lol
Sent from my Nexus 6P using XDA-Developers mobile app
Click to expand...
Click to collapse
Haha well if that is the case in MN I can buy a gun instantly lol (conceal and carry)

Its a card with the account number on it in the mail. Says wait 7 days to get after 10 days if you don't get it call. The card is just the number so you can have it if you need to pay a bill. Like the amazon store card same bank
Sent from my SM-N930T using XDA-Developers mobile app

sassmk2 said:
I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Sent from my One M8 using XDA-Developers mobile app
Click to expand...
Click to collapse
It took a few minutes, but once it was approved, when I went to the store it told me it was available to use for the purchase.
I did not have to add it as a payment option.
I also had called synchrony, they gave me the number over the phone, and told me it was available for use right away.

uicnren said:
It took a few minutes, but once it was approved, when I went to the store it told me it was available to use for the purchase.
I did not have to add it as a payment option.
I also had called synchrony, they gave me the number over the phone, and told me it was available for use right away.
Click to expand...
Click to collapse
Yeah, it was never added to my payment account so I'm starting to think that there is a problem with the account. When I try and use the card number it says invalid so it obviously isn't working. Lol
Thanks for the reply.

sassmk2 said:
Yeah, it was never added to my payment account so I'm starting to think that there is a problem with the account. When I try and use the card number it says invalid so it obviously isn't working. Lol
Thanks for the reply.
Click to expand...
Click to collapse
I would totally check on it. Try and contact Synchrony directly? Mine was not only immediate but I was able to see the actual account via the Google Store showing balance, available credit, account number etc.
Makes me wonder if you did not get "click jacked."

TheFuzz said:
I would totally check on it. Try and contact Synchrony directly? Mine was not only immediate but I was able to see the actual account via the Google Store showing balance, available credit, account number etc.
Makes me wonder if you did not get "click jacked."
Click to expand...
Click to collapse
Sounds like Google's site doesn't see the account at all!

are you by chance using a different email for synchony than your google store account ?

Google and Synchrony can't seem to figure it out. They don't have any idea why my Gmail account isn't showing my credit card from them. They are escalating the issue higher up to see if they can find out where it went wrong.
At least the phone I want is still out of stock!(I was trying to pre-order on the 4th too, been almost 10 days). [emoji35]
uicnren said:
are you by chance using a different email for synchony than your google store account ?
Click to expand...
Click to collapse
I am not same email I just chatted with Google and they don't even see my application or account at all. So I am going to contact Synchrony and see if they can fix that otherwise the Google rep told me to reapply?

I went for the Google Financing option for my pre-order of a 32gb at Project Fi.
But I haven't gotten any communication from the credit card company Google is using.
What is ya'll experience?
I went to use it to buy a Chromecast but the option wasn't there.

My experience: ordered 32gb silver xl through synchrony in 10/13. On 10/14, got email that 128gb was in stock. Canceled 32gb and ordered 128gb silver. Card was being declined so had to call synchrony. They said there was a hold on it as they wanted to confirm the purchase for the 128gb since the price was higher. Confirmed it. Hour later, got an automated call to confirm the purchase again. So all in all 2 contacts.
Google store does not show my card. I also have not setup my account with synchrony online or anything. Also not showing anything in payments.google.com. However orders page shows cancelled 32gb and preordered 128gb. shipping est Nov 23ish. Also got all the emails for everything.
Sent from my SM-N930P using Tapatalk

Quick questions:
1. Is it possible to get the monthly payments billed to an existing credit card?
2. did you all just sign up at check out of your order to get the financing option?
3. should I being applying for the Google financing while waiting for the variant I want to come back in stock (to avoid possible chance of it going out of stock again during the application process)?
Sent from my Nexus 6 using Tapatalk

1. Maybe? But it would go through synchrony. Unless you just buy it with credit card.
2. Signed up during checkout
3. Signed up while phone was on backorder and trying to get order in. Ended up signing up the day before I actually ordered. When I actually ordered, store credit was an option.
Sent from my SM-N930P using Tapatalk

Just wanted to let everyone know that my issue was my wife was signed in to my email when she never uses my PC. So I applied for the financing under her Gmail account!
I felt really dumb for not checking that but she never uses my computer so that is why I never thought of it.
So, all is resolved on my end. So the problem is now that the Pixel XL is on back order I just ordered from Verizon and will be receiving it tomorrow! (I wanted to get from Google for the unlocked bootloader) but the phone will have everything I want(I want root for adaway mainly).
Thanks for all the replies.

Question preorder cancellations?

Hi:
Today i received an unexpected e mail with cancelation of my pixel 6 pro/512GB, they explain " It doesn´t align with our sales terms ( of course I don´t violated any sales term, this sound like excuses and lies from google)
I contacted to customer support, they told me that this is happening to several buyers for system failures
Several tech homepages reported many problems in the last 48 hours with that pre orders
Does somebody suffer the same thing?
Thanks

Do you really want to give this corporation your money?
Well it seems your money is no good there... really they should pay you to take anything running on Android 11

Maybe you card's billing address didn't match the delivery address or used a different card that they don't accept.
Read their sale terms:
Google Store Terms of Sale for Devices
store.google.com

Did your order go through when the store was having issues ? If so, there might be some problem with them processing it..
If it was placed 4-5 hours later when things were working fine, it is more worrying.

I'm so sorry to hear this. It's frustrating to not know why!!
Edit: I looked at Android Central's forum and no one reporting a problem.

hello00 said:
Maybe you card's billing address didn't match the delivery address or used a different card that they don't accept.
Read their sale terms:
Google Store Terms of Sale for Devices
store.google.com
Click to expand...
Click to collapse
Nop, the representative explain me about this specific problem was for " high ammount of orders"

Ricardo_G said:
Nop, the representative explain me about this specific problem was for " high ammount of orders"
Click to expand...
Click to collapse
There goes your answer then

That's a bummer and somewhat strange....

did your credit card got charged? when did you order? and what time..

hello00 said:
this doesn´t apply on pre orders, if google doesn't know how to fulfill the orders simply they close the specific model for to place the order
View attachment 5438473
Click to expand...
Click to collapse
this doesn´t apply on pre orders, if google doesn´t know how to fullfil the orders simply the close the specifi model for to place the order

hello00 said:
did your credit card got charged? when did you order? and what time..
Click to expand...
Click to collapse
i was billed at the same time of placing order
look this: https://forum.xda-developers.com/t/has-anybody-been-able-to-preorder.4349473/page-15
post 283

same here tried to order to mail forwarding since i am outside of google store coverage and it got cancelled after few days
Is there any reseller in literally any country where I can preorder UNLOCKED google pixel? Its not a question of free earbuds it sounds like i wont get this phone at all due to bs terms
Idk I could load my money to mail forwarding so they buy it with their card but how they can possibly do that if the phone availability is not stable
right now its out of stock again
This is what support told me
Google Store Terms of Sale for devices, the country of issue for a credit card must match the shipping address country. Google reserves the right to reject your order if you don't live in a country from which devices may be purchased via the Google Store. This might be also the reason for the cancelled order.
Click to expand...
Click to collapse

hello00 said:
Maybe you card's billing address didn't match the delivery address or used a different card that they don't accept.
Read their sale terms:
Google Store Terms of Sale for Devices
store.google.com
Click to expand...
Click to collapse
I do this all the time and never have an issue.

I noticed you're shipping to Miami. Are you by any chance shipping the phone to a freight forwarder? It's possible that google just doesn't shop to known FF addresses.

My order was cancelled about 15 minutes after it was confirmed. I went in and placed another order with a different credit card and so far so good. My 256 GB Pro is due Oct 30-Nov 3. I received my free Pixel Buds yesterday.

Ricardo_G said:
Hi:
Today i received an unexpected e mail with cancelation of my pixel 6 pro/512GB, they explain " It doesn´t align with our sales terms ( of course I don´t violated any sales term, this sound like excuses and lies from google)
I contacted to customer support, they told me that this is happening to several buyers for system failures
Several tech homepages reported many problems in the last 48 hours with that pre orders
Does somebody suffer the same thing?
Thanks
Click to expand...
Click to collapse
This is quite interesting that it happened days after you ordered. Of course it sucks.
I was active in a forum when the P6 came out, when hundreds there tried to order the phones - and had about reports of circa 15 people that got their order cancelled by Google shortly after getting through, just like you said here - but not after days. It was more like a maximum 60 minute mark. It's odd that this happened to you after this long time. I guess Google is manually managing/checking all orders, or maybe the system flagged your order and those that are flagged get manually re-checked. I can't think of another explanation why this happened after three long days.

Question Bose Headphones (UK)

Dont forget that the Bose headphones offer has opened for early orders. Takes a few minutes to fill in and I then got a confirmation/approval message about 5 minutes later.
Expect Bose prices on ebay to plummet! I am still using the QC35 II that I got with my last phone and see no need to upgrade.

I'm still waiting for approval, 2 days later...
How are you providing a bank statement to them so soon? I paid with MBNA Credit and I can't export a statement until 22nd November...

MrAmos123 said:
I'm still waiting for approval, 2 days later...
How are you providing a bank statement to them so soon? I paid with MBNA Credit and I can't export a statement until 22nd November...
Click to expand...
Click to collapse
I bought mine from the Google Store UK. All the proof i needed was screenshot from there. didn't need bank statements etc. i did a screen grab of the order/delivery page.

wilbur-force said:
I bought mine from the Google Store UK. All the proof i needed was screenshot from there. didn't need bank statements etc. i did a screen grab of the order/delivery page.
Click to expand...
Click to collapse
That's exactly what I did. I provided the order number from Google Store UK, a screenshot from Google Store UK order and a screenshot from my credit provider showing the date, amount, company and transaction ID yet if I check my claim it's made no progress.

MrAmos123 said:
That's exactly what I did. I provided the order number from Google Store UK, a screenshot from Google Store UK order and a screenshot from my credit provider showing the date, amount, company and transaction ID yet if I check my claim it's made no progress.
Click to expand...
Click to collapse
On the tracker mine now says claim approved - delivery within 60 days

As a proof I used an email from google that my order has been delivered. I printed this to pdf file and uploaded. It was ok.

I just uploaded a screenshot of the order page from the Google Store and a screenshot of the IMEI number as requested.
I got confirmation of the claim @18:25 and confirmation of approval @ 20:59 yesterday.

Approval was pretty much instantaneous for me just now. I enclosed a PDF of order confirmation from CPW plus a bank statement cropped image showing the bank web address and payment. And the mandatory IMEI number.

Was_Croques said:
Approval was pretty much instantaneous for me just now. I enclosed a PDF of order confirmation from CPW plus a bank statement cropped image showing the bank web address and payment. And the mandatory IMEI number.
Click to expand...
Click to collapse
This is just odd. Some people here have to wait for days, whilst others (like you and me) get an instantaneous approval (no way this is done by human interaction; I didn't even have to wait for more than a minute). I guess it's an algorithm here that's not functioning properly. I am sorta curious if we will even get our products, or this botched algorithm will lead to more approvals than they have product stock.

Got my claim confirmed this morning, headphones will be sent within 60days.

Morgrain said:
This is just odd. Some people here have to wait for days, whilst others (like you and me) get an instantaneous approval (no way this is done by human interaction; I didn't even have to wait for more than a minute). I guess it's an algorithm here that's not functioning properly. I am sorta curious if we will even get our products, or this botched algorithm will lead to more approvals than they have product stock.
Click to expand...
Click to collapse
Well maybe it is an algorithm taking data from a range of sources in addition to the stuff we present. This is the 2nd Google claim for me; two years ago my Pixel 4 XL gave me an HP laptop that got sold on eBay.
You will get your headset I've no doubt.

put my claim in round 7pm last night but it hasnt moved beyond the " we have received your claim" stage at the moment.

Has anyone who got the phone from Curry's put there claim in yet ,if so how was it for you

combat goofwing said:
Has anyone who got the phone from Curry's put there claim in yet ,if so how was it for you
Click to expand...
Click to collapse
I have not, 14 days have not passed yet, my invoice says the 27th on it.

MrBelter said:
I have not, 14 days have not passed yet, my invoice says the 27th on it.
Click to expand...
Click to collapse
I didn't get an invoice all I got was order confirmation

combat goofwing said:
I didn't get an invoice all I got was order confirmation
Click to expand...
Click to collapse
It will have been in the bag that the phone was delivered in.

Just completed my claim online ,got a text virtually right away saying it had been approved and I will get headphones with in 60 days

How do you get a proof of purchase from EE. Do you have to phone them?

StrangerWeather said:
How do you get a proof of purchase from EE. Do you have to phone them?
Click to expand...
Click to collapse
Was it an online order? If not do you have a receipt?

wilpang said:
Was it an online order? If not do you have a receipt?
Click to expand...
Click to collapse
Yes, online. I have the email acknowledging the order...