Hi guys having problem sending e-mail. I have saw similar problems in the forums but as yet no solution that works for me. Problem is sending email from my desire with vodafone sim. Works fine over wifi but not with GPRS etc. I can recieve mail over GPRS but not send? My email account is with NTLWorld and I have tried NTLWorld settings and also NTlWorld POP3 settings and Vodfafone STMP settings that strangely appeared to work once but never again??? I know my NTLWorld settings are correct and I believe it is the STMP settings I need to alter. also wonder where the problem lies, with NTL.Vodafone or HTC? Hope someone can help.
Have you tried changing your outgoing mail server address for smtp?
First, try sending with smtp.vodaphone.net (authenticated) and if that fails, try send.vodafone.net (un-authenticated).
Thanks for help I have now found out how to do it. You join up Vodafone 360 and use smtp.360.com for server
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
That's perfectly normal with Virgin, and also with NTL and telewest before them.
for security reasons, and so they can trace spammers, you can only use their SMTP server from within their own network. So unless you are connected to your home wifi, or happen to be on virgin mobile, you have to use your mobile network's server to send your emails.
I know this probably applies to a very narrow audience to begin with, but is anyone else having issues getting emails pushed to their phone/K9 Mail from GoDaddy hosted imap accounts? I've used K9 for my work email account for over a year now and never had any issues, emails would get pushed to my phone almost immediately after being received on our GoDaddy hosted imap account. However, about a week or so ago, I noticed that I would get Outlook desktop notifications well before I would get the same email pushed to my phone. After observing this behavior for the past week and testing a few things out, I've narrowed it down to either the way K9 Mail interacts with GoDaddy's mail servers, or GoDaddy's mail servers themselves.
On my phone, I set up two imap accounts in K9, one a gmail imap account and the other my work imap account (hosted by GoDaddy). I sent a single email addressed to both the gmail account and the work account and every single time I did this test, the email would be pushed to the gmail account almost immediately, whereas it would take at least 15 minutes for the same email to be pushed to my work account. This happens on both wifi and 3G/4G, which rules out network configurations as being the root cause of the problem.
As much as I would like a solution to this problem, I'm more curious as to whether anyone else has noticed this problem, and if so, they can perform the same test described above to see if they get the same result.
solution
AwkwardBarnacle said:
I know this probably applies to a very narrow audience to begin with, but is anyone else having issues getting emails pushed to their phone/K9 Mail from GoDaddy hosted imap accounts? I've used K9 for my work email account for over a year now and never had any issues, emails would get pushed to my phone almost immediately after being received on our GoDaddy hosted imap account. However, about a week or so ago, I noticed that I would get Outlook desktop notifications well before I would get the same email pushed to my phone. After observing this behavior for the past week and testing a few things out, I've narrowed it down to either the way K9 Mail interacts with GoDaddy's mail servers, or GoDaddy's mail servers themselves.
On my phone, I set up two imap accounts in K9, one a gmail imap account and the other my work imap account (hosted by GoDaddy). I sent a single email addressed to both the gmail account and the work account and every single time I did this test, the email would be pushed to the gmail account almost immediately, whereas it would take at least 15 minutes for the same email to be pushed to my work account. This happens on both wifi and 3G/4G, which rules out network configurations as being the root cause of the problem.
As much as I would like a solution to this problem, I'm more curious as to whether anyone else has noticed this problem, and if so, they can perform the same test described above to see if they get the same result.
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I had the same problem and had to upgrade my app. Made by the same people who made k9, there's an app called kaiten. That worked like a champ. Hope that helps! I had to switch for my email coming from my graphic design business.
Thanks for the reply. I've tried out several apps that include push support, including Kaiten, with the same results. The problem is either with K9 and the way it works with GoDaddy's email servers, or GoDaddy itself. I'm sure there's 0 chance of finding out which one since both can just blame it on the other.
Solution
Just wanted to follow up and not leave this thread hanging in case someone else runs into this issue, but the problem has been pinpointed and resolved. It turns out that when when you set the incoming server to imap.secureserver.net for GoDaddy-hosted email accounts, there are a total of four physical mail servers available and you are randomly assigned to one of them for access when you establish your imap connection. Two of the servers support imap idle ("push" email) and two do not, which is why sometimes push email works and other times it does not. It depends one which server you end up at when establishing the connection. To remedy this problem, instead of setting the incoming server to imap.secureserver.net, which will land you at one of the four GoDaddy mail servers, enter one of the two mail server IPs that DO support imap idle: 72.167.82.19 and 97.74.135.193
One thing to keep in mind is that on the off chance that the IPs for GoDaddy email servers change, you will obviously not be able to establish a connection and will need to reconfigure your email settings with the correct server address.
Full credit to Ashley Willis for finding the root cause and providing the solution, and Bernhard Redl for troubleshooting the issue as well, both of whom are devs for the K9 mail app.
AwkwardBarnacle said:
Just wanted to follow up and not leave this thread hanging in case someone else runs into this issue, but the problem has been pinpointed and resolved. It turns out that when when you set the incoming server to imap.secureserver.net for GoDaddy-hosted email accounts, there are a total of four physical mail servers available and you are randomly assigned to one of them for access when you establish your imap connection. Two of the servers support imap idle ("push" email) and two do not, which is why sometimes push email works and other times it does not. It depends one which server you end up at when establishing the connection. To remedy this problem, instead of setting the incoming server to imap.secureserver.net, which will land you at one of the four GoDaddy mail servers, enter one of the two mail server IPs that DO support imap idle: 72.167.82.19 and 97.74.135.193
One thing to keep in mind is that on the off chance that the IPs for GoDaddy email servers change, you will obviously not be able to establish a connection and will need to reconfigure your email settings with the correct server address.
Full credit to Ashley Willis for finding the root cause and providing the solution, and Bernhard Redl for troubleshooting the issue as well, both of whom are devs for the K9 mail app.
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Thank you for this as i have been searching high and low for a solution
so my company is hosting on godaddy and i got an email account with them i need for business, can you confirm this is still working? I will make the changes in my settings now and check to see if it works, what are your other settings?
I dont want to set my phone to check at set intervals every 1 minute is too much but what i need (ie push) but even every 15 minutes is too burdensome.
Would you mine running me through the settings for your phone?
btw im using the full paid version of aqua mail just recently and if there is a better app i can just refund this one and get another that will work. thanks
---UPDATE---
I tried editing my settings the first IP 72.167.82.19 would not take saying something about an incoming server error, the second one (97.74.135.193) did work but I am not receiving my emails until the 15 minute interval, Has anyone found a solution to this yet? or switching email providers is only way?
I've been using the 97.74.135.193 address for a nice long while now so I can't comment on whether or not the 72.167.82.19 is working still. It's possible GoDaddy has changed that mail server's address. After having used this "solution" for almost a year now, I can say that it works most of the time as far as pushing emails immediately to my phone as soon as they hit the mail server. What I've noticed is that when I'm on 3G, it will work as it should all the time, but sometimes when I get back to work and connect to the office wifi, my emails will only arrive at the set polling intervals.
My settings are as follows:
Incoming Mail
Username: user@domain.com
Pass: ************
IMAP Server: 97.74.135.193
Security: SSL (always)
Authentication: Plain
Port: 993
Auto-detect IMAP namespace: (checked)
Show only subscribed folders: (unchecked)
Use compression on network: (all three checked)
Outgoing Mail
SMTP server: smtpout.secureserver.net
Security: SSL (always)
Port: 465
Require sign-in: (checked)
Authentication: Automatic
Username: user@domain.com
Password: ********
AwkwardBarnacle said:
I've been using the 97.74.135.193 address for a nice long while now so I can't comment on whether or not the 72.167.82.19 is working still. It's possible GoDaddy has changed that mail server's address. After having used this "solution" for almost a year now, I can say that it works most of the time as far as pushing emails immediately to my phone as soon as they hit the mail server. What I've noticed is that when I'm on 3G, it will work as it should all the time, but sometimes when I get back to work and connect to the office wifi, my emails will only arrive at the set polling intervals.
My settings are as follows:
Incoming Mail
Username: user@domain.com
Pass: ************
IMAP Server: 97.74.135.193
Security: SSL (always)
Authentication: Plain
Port: 993
Auto-detect IMAP namespace: (checked)
Show only subscribed folders: (unchecked)
Use compression on network: (all three checked)
Outgoing Mail
SMTP server: smtpout.secureserver.net
Security: SSL (always)
Port: 465
Require sign-in: (checked)
Authentication: Automatic
Username: user@domain.com
Password: ********
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Thank you for this, I am on my way off the work so ill have to check the actual settings again at lunch but so far with the same server, im not getting push, still taking 15 or 30 minutes to receive even though i have check intervals at 15 minutes.
Should i be talking to aqua mail or godaddy or both?
this is boggling my mind.
I hear ya, it sucks and it's frustrating. Like I mentioned before, I'm using the 97.74.135.193 address right now at work and I can tell my emails are being pushed correctly because I'm receiving them within a minute of the "sent" time stamp and well before the email is picked up on Outlook on my desktop.
I haven't used aqua mail before, so I couldn't tell you how to get in touch with some support staff. I can tell you it was a hassle to get in touch with the K-9 devs and ended up taking a month or two and multiple emails before I got a response. Best of luck trying to get an answer from GoDaddy. I tried calling support with zero luck and started making some noise in the forums about it (http://support.godaddy.com/groups/email/forum/topic/imap-email-not-being-pushed-to-phones/) with no luck. Ultimately, GoDaddy says they don't support IMAP Push/Idle function, even though it had worked consistently for about a year and now only works intermittently. Let me know if you have further success or find something new that works.
AwkwardBarnacle said:
I hear ya, it sucks and it's frustrating. Like I mentioned before, I'm using the 97.74.135.193 address right now at work and I can tell my emails are being pushed correctly because I'm receiving them within a minute of the "sent" time stamp and well before the email is picked up on Outlook on my desktop.
I haven't used aqua mail before, so I couldn't tell you how to get in touch with some support staff. I can tell you it was a hassle to get in touch with the K-9 devs and ended up taking a month or two and multiple emails before I got a response. Best of luck trying to get an answer from GoDaddy. I tried calling support with zero luck and started making some noise in the forums about it (http://support.godaddy.com/groups/email/forum/topic/imap-email-not-being-pushed-to-phones/) with no luck. Ultimately, GoDaddy says they don't support IMAP Push/Idle function, even though it had worked consistently for about a year and now only works intermittently. Let me know if you have further success or find something new that works.
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so you are using the paid version of the K-9 email app correct?
I will give that a try because aquamail is not working like that, i am receiving emails when my app checks in 15 minute intervals, but i dont want the phone to keep checking like that
UPDATE**************
EVeryone use Kaiten, i wasted money on Aquamail, doesnt work properly, Kaiten just pushed, will try again and report throughout next couple days, but first email pushed right away!
I am so happy, thank you AwkwardBarnacle for all your help!
I'm currently using the free version of K-9 Mail (https://play.google.com/store/apps/details?id=com.fsck.k9&hl=en), which is without a doubt the best mail app I've come across. I've used several different hosts on this app and the only one that doesn't always push mail as it should is GoDaddy. I would definitely recommend trying it out. The link up there is for the marketplace app, but you can download the newest updates from the developers' page: https://code.google.com/p/k9mail/downloads/list
I'm currently using 4.508 and it's totally stable. Haven't run across any problems yet.
AwkwardBarnacle said:
I'm currently using the free version of K-9 Mail (https://play.google.com/store/apps/details?id=com.fsck.k9&hl=en), which is without a doubt the best mail app I've come across. I've used several different hosts on this app and the only one that doesn't always push mail as it should is GoDaddy. I would definitely recommend trying it out. The link up there is for the marketplace app, but you can download the newest updates from the developers' page: https://code.google.com/p/k9mail/downloads/list
I'm currently using 4.508 and it's totally stable. Haven't run across any problems yet.
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Interesting, for me, both k-9 and aquamail did not work for godaddy push email, but kaiten seems to be working "eventhough godaddy doesnt support" I dont know what is right anymore, but all i know is i press the button on my computer and send a test email from my gmail account and i hear my phone beep before i lift my phone off my mouse (well within 2-4 seconds.) Aquamail and k-9 were not able to do it. maybe i wasnt getting the settings right for k-9, but i definitely didnt have to do anything with kaiten, worked immediately. Plus the UI for kaiten is much cleaner than K-9 and aquamail is just awful and hard to read.
**UPDATE***
k-9 does work with the server as awkwardbarnacle suggested, it was not working before when i was using the imap.secureserver.net that is listed in godaddy support and what they recommend over the phone.
aquamail is confirmed to NOT work however, even with the new server configuration. so its up to user preference. between kaiten and k-9, both work.
There seems to be a new "bug" or whatever, in these later "upgraded" versions of K9. My home internet/email provider doesn't allow using their smtp while on another network. So far, it hasn't been a problem, since K9 allows sending via smtp of choice, with as many aliases as you want. Now, suddenly, no other smtp seem to accept sending email via alias. So far, I've tested Gmail, Yahoo, Hotmail & Mail.com. Same result - "server doesn't allow aliases", or else it works, but the smtp change sender email back. What gives? Have all smtp providers suddenly stopped accepting this? Hard to believe. I suppose it must have something to do with the later versions of K9. Anybody else experience something similar? Any input would be appreciated....
Televinken said:
Any input would be appreciated....
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Am I really the only one using K9 aliases/other smtp:s here? Or does it work for everybody else?
Hi everyone,
My mother-in-law has the I747M with Telus, completely stock, and cannot send any emails through her third-party email provider when connected on wi-fi. Tried POP3 as well as IMAP settings, as well as SSL on and SSL off. Followed instructions from that email provider's set up doc as well.
This issue ONLY happens with this device, no matter on wi-fi at her home or wi-fi at my home. She has an iPad2 which is set up on same wi-fi networks and uses the same third-party email provider settings, but can send emails fine when on either wi-fi network (wtf, iOS doing something that Android can't???)
Incoming emails are coming through fine either way. Outgoing email will only send when she turns off wi-fi and the phone connects back onto the wireless network. Otherwise they just sit in Outgoing folder.
I've exhausted my searches both on Google and here.
Hoping NOT to have to set up a web email account to redirect emails, and hoping NOT to have to install a third-party email app if possible (aware of MailDroid or K9Mail).
Thanks in advance!
bo8 said:
Hi everyone,
My mother-in-law has the I747M with Telus, completely stock, and cannot send any emails through her third-party email provider when connected on wi-fi. Tried POP3 as well as IMAP settings, as well as SSL on and SSL off. Followed instructions from that email provider's set up doc as well.
This issue ONLY happens with this device, no matter on wi-fi at her home or wi-fi at my home. She has an iPad2 which is set up on same wi-fi networks and uses the same third-party email provider settings, but can send emails fine when on either wi-fi network (wtf, iOS doing something that Android can't???)
Incoming emails are coming through fine either way. Outgoing email will only send when she turns off wi-fi and the phone connects back onto the wireless network. Otherwise they just sit in Outgoing folder.
I've exhausted my searches both on Google and here.
Hoping NOT to have to set up a web email account to redirect emails, and hoping NOT to have to install a third-party email app if possible (aware of MailDroid or K9Mail).
Thanks in advance!
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Click to collapse
Try with the stock email client. Recreate the account on the device.
m82a1 said:
Try with the stock email client. Recreate the account on the device.
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Click to collapse
Most basic thing to do and it worked!
bo8 said:
Most basic thing to do and it worked!
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What was she using as an email client before (when this issue popped up)?
saj222 said:
What was she using as an email client before (when this issue popped up)?
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T'was all stock, including email client app on her S3... by stock I mean Samsung email app
Using same app now and it was successfully sending emails over wifi after removing her email account and re-adding it.
bo8 said:
T'was all stock, including email client app on her S3... by stock I mean Samsung email app
Using same app now and it was successfully sending emails over wifi after removing her email account and re-adding it.
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Thanks, that's what I thought. Glad you solved the problem.
I can set it up with extended email, but wanted to try the stock email app. I'm using exactly the same settings as on my s3 and nexus 7, and the stock app is asking for and email address and a name, and any combo I can come up with doesn't work and fails.
Is there a trick to setting up imap incoming?
Gareee said:
I can set it up with extended email, but wanted to try the stock email app. I'm using exactly the same settings as on my s3 and nexus 7, and the stock app is asking for and email address and a name, and any combo I can come up with doesn't work and fails.
Is there a trick to setting up imap incoming?
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You are using an imap setup on a home email account? Usually they are a pop account, but I could be wrong.
UPDATED: Just saw this so I stand corrected
Yeah, I was following their directions to the letter, but I still can't set it up in the default app. I might call charter and see if they have the solution.
Looks like I might have found a Verizon specific bug. You can't setup a charter email account either under accounts or under the provided email client.
My charter rep attacking got a sprint version last week, and had no issues at all, using the same settings.
Samsung has filed a bug report about the issue, and it looks Verizon specific.
I can use a different email app, and set that up fine, but the stock one is busted for us.
charter email works fine on stock email note4
While on the phone with charter, they did something to my email account that fixed the issue. I forgot to reply at the time, and am not sure what they did now.