Hi everyone,
My mother-in-law has the I747M with Telus, completely stock, and cannot send any emails through her third-party email provider when connected on wi-fi. Tried POP3 as well as IMAP settings, as well as SSL on and SSL off. Followed instructions from that email provider's set up doc as well.
This issue ONLY happens with this device, no matter on wi-fi at her home or wi-fi at my home. She has an iPad2 which is set up on same wi-fi networks and uses the same third-party email provider settings, but can send emails fine when on either wi-fi network (wtf, iOS doing something that Android can't???)
Incoming emails are coming through fine either way. Outgoing email will only send when she turns off wi-fi and the phone connects back onto the wireless network. Otherwise they just sit in Outgoing folder.
I've exhausted my searches both on Google and here.
Hoping NOT to have to set up a web email account to redirect emails, and hoping NOT to have to install a third-party email app if possible (aware of MailDroid or K9Mail).
Thanks in advance!
bo8 said:
Hi everyone,
My mother-in-law has the I747M with Telus, completely stock, and cannot send any emails through her third-party email provider when connected on wi-fi. Tried POP3 as well as IMAP settings, as well as SSL on and SSL off. Followed instructions from that email provider's set up doc as well.
This issue ONLY happens with this device, no matter on wi-fi at her home or wi-fi at my home. She has an iPad2 which is set up on same wi-fi networks and uses the same third-party email provider settings, but can send emails fine when on either wi-fi network (wtf, iOS doing something that Android can't???)
Incoming emails are coming through fine either way. Outgoing email will only send when she turns off wi-fi and the phone connects back onto the wireless network. Otherwise they just sit in Outgoing folder.
I've exhausted my searches both on Google and here.
Hoping NOT to have to set up a web email account to redirect emails, and hoping NOT to have to install a third-party email app if possible (aware of MailDroid or K9Mail).
Thanks in advance!
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Try with the stock email client. Recreate the account on the device.
m82a1 said:
Try with the stock email client. Recreate the account on the device.
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Most basic thing to do and it worked!
bo8 said:
Most basic thing to do and it worked!
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What was she using as an email client before (when this issue popped up)?
saj222 said:
What was she using as an email client before (when this issue popped up)?
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T'was all stock, including email client app on her S3... by stock I mean Samsung email app
Using same app now and it was successfully sending emails over wifi after removing her email account and re-adding it.
bo8 said:
T'was all stock, including email client app on her S3... by stock I mean Samsung email app
Using same app now and it was successfully sending emails over wifi after removing her email account and re-adding it.
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Thanks, that's what I thought. Glad you solved the problem.
Related
Can anyone help.
I use the ordinary pre-installed outlook program on my MDAIII. I have always been able tos end and receive pop email over wifi and I can receive email no probelms via gprs. However, when I send messages via gprs they come back as undeliverable. I don't think it used to happen all the time but I think it is doing now.
I have never changed the rom versions or done anything like that so I shouldn't have done it any serious damage.
Any help anyone?
Check if your e-mail acount provider needs password for outgoing emails. If so, probably writing your user name and password which you use to read your incoming mails to outgoing mails section will solve your problem.
nonereal said:
Check if your e-mail acount provider needs password for outgoing emails. If so, probably writing your user name and password which you use to read your incoming mails to outgoing mails section will solve your problem.
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Thats sounds logical - although wouldn't that affect me sending mail via wifi? it works fine via wifi - just not GPRS?
That's also logical. :wink:
If your mail account provider needs an SSL connection and specify the incoming and outgoing ports, your GPRS carrier may not support this kind of connection.
SOrry to be dim but I am not sure I am quite with you. I know that some of my emails have previously got through but have no idea why this has changed. DO you know how I need to check these settings as I am not sure about it at all.
thanks so much
mobilecat said:
Can anyone help.
I use the ordinary pre-installed outlook program on my MDAIII. I have always been able tos end and receive pop email over wifi and I can receive email no probelms via gprs. However, when I send messages via gprs they come back as undeliverable. I don't think it used to happen all the time but I think it is doing now.
I have never changed the rom versions or done anything like that so I shouldn't have done it any serious damage.
Any help anyone?
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The problem is some weard logic from the ISP's. You probably have an email account with the ISP that gets you your internet connections as well at home.
When using WiFi @ home you still send your email via your own ISP.
When you send email via GPRS, the email will be send via your GSM/GPRS provider of your sim-card which will be another telco/isp.
For some reason telco's/ISP won't allow you to send mail, using the smtp (outgoing mail) server of your own ISP. This is why it won't work via GPRS.
It very much depends on your telco company to get this working. I know the trick for vodafone in the Netherlands, but that won't help you I think. Most of the time some smart "googling" will help.
solved
Although it was long winded andnot exactly easy I have solved this by the most logical method.
I have kept my settings the same for my 3 pop email accounts (same ISP) for wifi and set up one new one called gprs etc. for sending mail by gprs with the outgoing server as smtp.t-mobile.co.uk rather than that of my isp. Thanks very much for sending me in the right direction.
Warning to anyone else struggling with similar probelms - you need to keep the acounts seperate I think. have one for wifi and one for gprs as the outgoing servers are going to be different and the blasted machines can't cope with automatically switching.
thanks to all concerned.
Any one can teach me how to set up to receive email on Dash. I have internet service on my cell phone. My company has pop3 and smtp for us to receive email on cell phone. Should I use the messaging setup or activesync to setup this. Please assist me to set it up and i can receive my company email on the street. Thanks.
this might help. scroll down
http://dashapps.googlepages.com/
What is the difference between messaging and activesync? Which one should I use to set up pop3 and smtp mail? Thanks.
pl2959 said:
What is the difference between messaging and activesync? Which one should I use to set up pop3 and smtp mail? Thanks.
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not sure what you mean. Activesync is tethered connection to your computer.
Do you have an data plan from TMobile? Which one? Do you have sms/mms messaging working.
I wish I could be more helpful. I no longer have it configured on mine . I found it to be way to annoying. If I want to check my email I just go to my account at Comcast.net
I would just call TMobile or go to their website
Yes, I have the data plan, I can send sms, browse internet.
I asked becaue I heard that we can use Activesync to serup email account and receive email wireless. Should I use activesync or messaging to setup corporate email account? Thanks.
Hi guys having problem sending e-mail. I have saw similar problems in the forums but as yet no solution that works for me. Problem is sending email from my desire with vodafone sim. Works fine over wifi but not with GPRS etc. I can recieve mail over GPRS but not send? My email account is with NTLWorld and I have tried NTLWorld settings and also NTlWorld POP3 settings and Vodfafone STMP settings that strangely appeared to work once but never again??? I know my NTLWorld settings are correct and I believe it is the STMP settings I need to alter. also wonder where the problem lies, with NTL.Vodafone or HTC? Hope someone can help.
Have you tried changing your outgoing mail server address for smtp?
First, try sending with smtp.vodaphone.net (authenticated) and if that fails, try send.vodafone.net (un-authenticated).
Thanks for help I have now found out how to do it. You join up Vodafone 360 and use smtp.360.com for server
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
That's perfectly normal with Virgin, and also with NTL and telewest before them.
for security reasons, and so they can trace spammers, you can only use their SMTP server from within their own network. So unless you are connected to your home wifi, or happen to be on virgin mobile, you have to use your mobile network's server to send your emails.
Tried searching but could not find anything useful.
I've set up my POP3 email many times on all of my HTC phones. Today i got myself the Note 2 and did my usual email set up but am having issues trying to send emails out. It just keep failing. Anybody else came across this issue?
What other email app would you recommend similar to the stock email app? K9 email is way too complicated for me
Im new to android but after reading people suggest me to use maildroid from the google store and works very well for me
Sent from my GT-N7100 using xda premium
Thanks. Really wish the damn default email client works Am using AquaMail. Seems ok so far.
Hey Buddy,
It probably isn't your email client, more than likely your settings. If your network is o2, go into your settings and change your SMTP settings to smtp.o2.co.uk and port 25. This should enable you to send email whilst on 3G at least. Ideally you can just add your network's smtp setting and have that as well as your email provider's too.
naysharma said:
Hey Buddy,
It probably isn't your email client, more than likely your settings. If your network is o2, go into your settings and change your SMTP settings to smtp.o2.co.uk and port 25. This should enable you to send email whilst on 3G at least. Ideally you can just add your network's smtp setting and have that as well as your email provider's too.
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Thanks for your reply but it's weird that i can get go email, aqua mail and a couple more other email clients to work but not the stock mail. I've had a string of HTC phones and never had settings issues until now. I've tried port 25, 26 and 587. Tried with different security settings like SSL and stuff but still no go.
I'm guessing i'm the only one facing this problem
Can anyone help. I have had this problem for a while but never tried to fix it but now discovered it is not only on my GNex but also my Tab 2....
Basically i have email via virginmedia.com, which i believe is all set up correctly with POP enabled etc and my phone/Tab 2 email client set up to never delete from server. Problem is the email comes to the devices fine and i can reply, send new email etc, but if i refresh the list to check for any new email, what was already in my inbox just disappears from my device, not into the bin, just gone for good!
I have Android 4.2.1 on the GNex ans 4.1 on the Tab 2.
Remember this is the general email client and I am on Virgin Media, this is not the Gmail email app, I do not use that.
Can anyone help with this problem, would really like to be able to get my email on the move without knowing I will lose it all straight away!
Thanks
Have you tried setting it up with imap instead of pop3?
WiredPirate said:
Have you tried setting it up with imap instead of pop3?
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How do i do that?
The phone email settings or the email setting for the Virgin Media client on the web?
You probably need to enable it in the settings on the virgin web page, and then complete the setup on your phone.
WiredPirate said:
You probably need to enable it in the settings on the virgin web page, and then complete the setup on your phone.
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IMAP and pop3 are both enabled.
i thought pop3 was for incoming and IMAP for outgoing, do i have that totally wrong??
sferg.410 said:
IMAP and pop3 are both enabled.
i thought pop3 was for incoming and IMAP for outgoing, do i have that totally wrong??
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IMAP has the advantage of being kept on the server, and "syncs" to your other mail clients. For example, with POP3 if you delete a message from the inbox on your phone it will still be on the server (Virgin), but with IMAP the email on the server is deleted as well.
WiredPirate said:
IMAP has the advantage of being kept on the server, and "syncs" to your other mail clients. For example, with POP3 if you delete a message from the inbox on your phone it will still be on the server (Virgin), but with IMAP the email on the server is deleted as well.
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so if both are enabled, why do messages disappear off my phone when i check for email again??
i want messages to remain on virgin servers in case i want to get the message on my computer also... and i want them to remain on my phone also