Hi all,
well I'm not happy at all. I am on the 3rd Nexus so far, the first one started having the phantom charging issue within about 2 weeks of owning it. That went back for repair, but when it came back I walked out the store and it would not turn on! Went back and the swapped it for a 'new' one. I say new but I'm not sure as I didn't see the box being opened. I started having problems with that one within a month or two, same again. Also every now and again it would not switch on easily without plugging it into a PC or something.
Anyway, I recently woke up one morning and the battery had died over night, tried to charge it with no luck. I have tried everything, the USB trick, leaving it overnight, all sorts. When I plug it into a USB port I get the ding dong noise, but about 4-5 seconds later it disconnects, then re-connects... and cycles again and again.
Well took it back to the shop and sent for repair and it came back exactly the same, because they say they found water damage!!! This is total rubbish and the photo 'evidence' they provided did not convince me at all! I have since opened the phone up and the tiny bit of residue on the top left of the main PCB looks more like flux than a water mark to me. The moisture sticker is fine and the area in question has hardly any components there, just a cap and resistor. I am an electronic engineer by trade and I know it would take more than that to break it!
I am certainly not going to lie down and let Vodaphone crap on me for a phone that has been well looked after and is old about 8 months old, there is no way that I'm prepared to pay £45 a month for the next 8 months for nothing!
I have ordered a new USB PCB so I will try that when it arrives but I'm wondering if anyone has had similar issues and managed to resolve them? I haven't got another battery I can try but I would be surprised if it is that?
Related
If I leave my phone on and come back to in about an hour it becomes unresponsive. The screen is won't come on, usb won't work and the power button doesn't work as well, but the lights still flash. All I can do is take the battery out and turn it on again.
At first i thought the keypad must have been getting disabled after a certain amount of time for some reason, but since the usb the connection alos dies when it's idle it must be something else.
I've been having this problem for awhile now. It first it started every once and awhile, but now it's getting to the point that I have to reset it every hour or so.
I just upgraded my ROM to Kavana 080408, but I've had this problem running the T-mobile WM6 ROM as well, therefore I'm guessing it's a hardware issue?
Any thoughts, questions, or help is greatly appriciated!
call tmobile and ask them to send you a new phone... its hardware issues...
Thank you. Err.. the only thing I haven't mentioned (for lack of mistaking the problem) is that just 3 days ago I dropped my phone outside and it rained the next morning. When I recovered the phone it was soaked.. I let it dry out and it worked again.
I think the incedent had to have been irrelevant, because I have been having this problem for about 8 months regaurdless, just not as severe.
Would T-mobile be able to know it got wet at some point and not exchange it because they'd assume the problem was due to water damage?
Well if you look under the battery to the right where the sim card goes, there is a litmus paper that turns purple/pink when wet and its white originally. I would just remove the paper if it is purple/pink and try to cut and glue a white piece of paper the same size. And then I would call them and tell them.
Glue and fish strips?
Thanks, but hmm.. how exact should this be? I was thinking about going to the fish store and buying some test strips and using those. Then i was thinking about thinning out some glue and using that to stick it. Does this sound good? I'll post how it goes.
Dash Arrived then Died
I just got my dash about two weeks ago. Before I could start finding my way around, it began acting strangely. It would not respond and sometimes suddenly cut off on it's on. Then it got to the point where it would not turn on right away. I would have to play with it (battery and SIM removal) and then it might turn on. I thought I was using the power button incorrectly.
Finally, the dash would not turn on at all. Since it was new and insured I requested a replacement. T-Mobile insisted that I test it with a alternate battery (I had a charger stand + battery on order but it had not arrived yet.) Since it would still not turn on via USB or power adapter (no charging lights either) I was certain it was not the battery. After arguing with a T-Mobile Rep and Supervisor I finally decided to lie (er um exaggerate) and tell them I had tested an alternate battery.
Before the new phone arrived the charger and spare battery arrived. I tried both batteries in the new phone with no problems.
You may want to try and get a new phone but the T-Mo rep definitely asked me the color of the paper strip inside the battery housing. My rep told me that it would change color if the LCD was damaged or cracked but I checked another phone (Samsung T409 and Motorola V188) and based on the locations of the strips I would assume it's a water damage test strip.
You may also want to see it you can remove a strip from an older phone.
Good luck!
Short Version: Phone worked, Sat for a month, doesnt get past cyanogen screen goes into protect mode.
Okay i bought an evo that had the screen replaced on it. The guy obviously didnt know what he was doing. So I dropped it one day and the digizer ripped off.( the flex cable ripped, The digitizer wasnt stuck down) So a month later, i finally got around to buying a brand new housing for the entire thing. I took the mobo out and put it in the new housing. It worked for about 5 minutes then gets stuck in a boot loop. I had it happen once, before i got the new housing, It took me 5 minutes to get it to work again. The phone would shut off randomly sometimes.
It worked fine before the screen broke off no major problems would shut itself off every 2 or 3 days. The board has sat in a bag on my table for a month and now it wont work.
Now i cant even get the phone to stay on at all. The cyanogen screen shows up it loads and then shuts right off (i have recovery) I have tried different kernels,roms, and radios. The phone goes into protect mode now. Can I hit with a heat gun and reflow the cpu like a ps3 or xbox? Is there anyway i can remove all hardware failure protection?
ma777 said:
Short Version: Phone worked, Sat for a month, doesnt get past cyanogen screen goes into protect mode.
Okay i bought an evo that had the screen replaced on it. The guy obviously didnt know what he was doing. So I dropped it one day and the digizer ripped off.( the flex cable ripped, The digitizer wasnt stuck down) So a month later, i finally got around to buying a brand new housing for the entire thing. I took the mobo out and put it in the new housing. It worked for about 5 minutes then gets stuck in a boot loop. I had it happen once, before i got the new housing, It took me 5 minutes to get it to work again. The phone would shut off randomly sometimes.
It worked fine before the screen broke off no major problems would shut itself off every 2 or 3 days. The board has sat in a bag on my table for a month and now it wont work.
Now i cant even get the phone to stay on at all. The cyanogen screen shows up it loads and then shuts right off (i have recovery) I have tried different kernels,roms, and radios. The phone goes into protect mode now. Can I hit with a heat gun and reflow the cpu like a ps3 or xbox? Is there anyway i can remove all hardware failure protection?
Click to expand...
Click to collapse
You have any insurance? Depending on how your morals are you could try to make a warranty claim on it (although after todays announcement I might feel bad considering theyre trying to help us out). Otherwise I would try flashing an RUU and if that doesnt work take whatever means necessary, although Im not sure why your mobo would be damaged after a month, have you tried cleaning it and blowing on it to get all the dust out?
My recommendation is to make sure you stretch first, then when you do throw the phone through the wall, that you make sure it's a wall that's going to be easy to repair.
Reading your post it looks like you bought a phone that was practically guaranteed to have problems.
You bought the phone equivalent of a lemon, so expect the same amount of effort into keeping this thing alive as if you were to buy a car lemon.
short of running an ruu or smashing it and saying you 20lb sledge fell from 20 feet and landed on it lol
I've never looked into something that says "protect mode" for an EVO.
However, most electronic can do this if the thing is going to over-volt. If you think about car amplifiers, they do the same thing and go into protection mode which means that capacitor or something much more is bad.
I agree with the other guy and that you threw yourself into a bad deal from the start so it's as if you're going to be fixing something that's already inherited potential issues.
Have you considered that the replacement screen may be the culprit? Aside from the potential drop damage that could have broken something on the logic board, the another possibility is that the hardware you just installed could be defective and causing the EVO to do this protect mode.
In any event, the best solution would now be to work with a company to get a diagnosis of the problem. If you get a diagnosis only, you can buy your own parts and do it yourself if you're like a McGyver type-a-guy.
Find a credible cell phone repair shop and just get an diagnosis first.
So I dropped my Desire in the toilet while I was drunk the other week, quickly grabbed it out, took the battery out and took it to a repair shop the next morning. He said it would be a minimum 3 days before he could look at it because he said it has to dry out first.
Im guessing he had it in the chemicals for water damage, I dont know and I didnt have to pay. So he rang me 5 days later, said its up and running but it freezes a bit, wanted to let it 'rest' for another day and then I could come in and play with it to see if i was happy with it.
I couldnt come in on the 6th day, but came in on the 7th day and he basically told me the phone didnt make it, it had died and he was glad I didnt come in the day before. Asked if I wanted it back. I said yes because its still under contract. So he told me it would take 15 mins for him to put it all back together. So I had to wait. He returned, put it on the counter the walked off again.
I didnt realise this till later on but there was a little chip that was not there anymore on the front of the handset. I pulled the battery out and it was a bit bulgy and its water sticker was pink. I then compared the phones IMEI to my original box. Different IMEI. I then pulled the handset appart, the liquid stickers inside the handset were all white. So I pulled the charger out, put the dodgy battery in and turned it on.
It bootloops the HTC screen and its very breifly displayed. Like less than a second before it restarts. If I turn it off, the orange LED comes on as if its charging but it never charges. If I pull the battery out with it connected, I get the orange/green led combo. It will load the boot loader screen and can comunicate to the PC, I have tried running the 2.3 update off the HTC Dev site on it again, it successfully loads, but still has the same outcome
Has the phone repair shop done a dodgy on me, with my handset, fixing it, and giving me a stuffed one or is it an honest mistake.
Also if I put a brand new battery in this phone will it work? And should I ring this place up on Monday and ask them what the go is?
I might also add I just got the Sensation, so i'm not too concerned if it never works again.
Dude... If they gave you a different phone, of course you should ring them up and ask them to give you YOUR original phone. It sounds like they scammed you.
... this is a blatant con, they must take you for a retard or something. Go get your phone back before they sell it on.
Hi,
dtyson said:
I didnt realise this till later on but there was a little chip that was not there anymore on the front of the handset. I pulled the battery out and it was a bit bulgy and its water sticker was pink. I then compared the phones IMEI to my original box. Different IMEI.
Click to expand...
Click to collapse
You have obviously been given a different device. This can be a mistake however. Go back to the store and check with them what's happened.
yeah, i thought this would be the case, just didnt know if there was any phone shop owners that might say otherwise, and that its a mistake. oh well, guess ill call them tomorrow and ask them what the go is.
I'm at a loss as to what's going on. A few months ago I was changing up my ROMs and went to charge my phone and left the room. When I came back I was smelling that dreaded burning circuit board type of smell. Now none of my stock USB cords work with my stock charger. In fact I have 50 or so USB's and the only one that will still work is an old one from my Samsung device.
Just today I got a quick charge 2.0 and plugged it in and to my surprise it worked! Then about 30 minutes later noticed it was not charging. Hold the phone up to my nose and sure enough I smell a slight burning smell again. Is my device no longer going to be able to charge normally? I can't think of anything else to do. Could it be kernel related? Any help or troubleshooting ideas would be wonderful. Thank you so much guys!
Seems like that is a problem with your phone components not with software.Tell me about your battery life.If you connect your phone to a PC did your phone charge?Did you tried changing your rom with the original one?
TheLegend88 said:
Seems like that is a problem with your phone components not with software.Tell me about your battery life.If you connect your phone to a PC did your phone charge?Did you tried changing your rom with the original one?
Click to expand...
Click to collapse
Thanks for the reply. PC only would work if the cord being used was one of the 1 or 2 that actually work. I did have a little increased battery drain that seems to be decreasing my battery about 30% or so faster than before. I was going to investigate further, but it wasnt at an alarming rate as of yet. I honestly chalked that up to the ROM. I have Multiboot installed and CM6 is the same...100% hardware issue at this point...just not sure if the root of it started from the kernel or not.
I do have an update though...so it seems the part that burned last night was the final straw and now even the 1 charger that worked won't do anything...seems like I'm dead. Took it into Sprint (I have insurance) and they are going to replace it. Sadly looks like it won't be here until Tuesday. I tweeted Sprint about the issue and they'll be calling me shortly. If my insurance/warranty covers my issue and it's believed to be a defective phone I do not understand why I should be without a phone for 6 days. At the very least give me a loaner...but even that doesn't seem to be the best solution for an issue such as this. Good news is my phone won't take a charge so there's no need for me to try and make sure they can't tell I'm rooted.
Sprint used to be really good about customer service w/ having phones overnighted to your house or in store exchange. Those are distant memories now though.
Ig that helps you.My phone is in the repair store too and a guy from HTC told me that the repair for my phone will last for 40 working days ).So...6 days it's a WONDERFUL period.I am not so lucky as you.
P.S.They just have to change my camera module.
Hey there, this is my second post on here. I'm amazed that it's my second time having bad experiences with the Zenfone 2 when I see everyone so happy with it. Ok, here I go.
A month ago, my (one month old) phone died, you can check the issue and answers here: http://forum.xda-developers.com/zenfone2/help/zenfone-2-charging-dead-t3149072
I asked for a replacement and was denied, sent the phone for RMA instead (spent around $90 to send it and another $10 to get it back, cause I live in South America and had to pay for any costs sorrounding mailing).
I was pretty frustrated already, because I had chosen to spend $200 for a phone for the first time in my life and I ended up spending $300. I expected it to return at least in better shape than how I sent it. When it got back, it had a deep scratch on the case cover that barely missed the camera lens by a milimeter (apparently someone used an xacto knife to cut the foam wrap open and did it so well it even cut through the phone, real classy RMA service indeed).
I emailed Asus about the problem and wrote a review on Amazon posting the before/after pictures and whatnot. Asus replied they'd send me a new case cover at no cost, which I was really satisfied with. The phone worked fine for 10 days.
Yesterday when I woke up and turned off the phone's alarm clock, it went dead and then it started turning on and off repeatedly on its own. I got scared so when it turned on finally, I turned it off and left it like that the whole morning cause I had to go to work. At 12:30 in the afternoon I decided maybe it was a good time to check on it and when I grabbed it I realized it was really, REALLY hot, like 'about to burst into flames' hot. I freaked out and pried the case cover open and took out the sim and memory card, left the phone on the floor so that it would cool down. An hour later it was still hot. Two hours later it cooled down but it kept turning on and off on its own.
I only use Asus accesories and I've never dropped the phone, I've never rooted it nor customized it in any way (haven't even had time to do much with it, actually) so what's happened just eludes me. I'm really mad about this and I want to ask you what I should do.
I sent an email to Asus asking for a refund, but even IF they do agree to that I'll have to send the phone back, and by the time this is over I'll have spent the price of two Zenfone 2 in, like, 3 months.
I don't even have money left to buy another phone, I'm not sure what I should do and want to ask if anyone here has experienced similar issues or knows how to solve this.
Is ASUS Customer Service and RMA always like this? Is it because I live very far away and can't sue the reason they might not be taking my case seriously?
Sorry if it's too long or rant-ish, I'm just over my head with this phone x_x
thanks!
Hello there,
Yes I had the same turning on and off problem so I sent it for repair through RMA.
You can check my post I made on Zentalk here : http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=26940
I experienced the same issue when experimenting with smart lock. Turning on smart voice and smart location sent my phone into a series of reboots . Once I turned them of things returned to normal.
Sent from my ASUS_Z00AD using Tapatalk
Smart lock wasn't on, as far as I know (nor smart voice or smart location).
I sent my complaint to ASUS last week, it's been five days now and it should've been answered within 48hs. I'm fuming now. Phone still doesn't work.
Blasterkat101 said:
Hey there, this is my second post on here. I'm amazed that it's my second time having bad experiences with the Zenfone 2 when I see everyone so happy with it. Ok, here I go.
A month ago, my (one month old) phone died, you can check the issue and answers here: http://forum.xda-developers.com/zenfone2/help/zenfone-2-charging-dead-t3149072
I asked for a replacement and was denied, sent the phone for RMA instead (spent around $90 to send it and another $10 to get it back, cause I live in South America and had to pay for any costs sorrounding mailing).
I was pretty frustrated already, because I had chosen to spend $200 for a phone for the first time in my life and I ended up spending $300. I expected it to return at least in better shape than how I sent it. When it got back, it had a deep scratch on the case cover that barely missed the camera lens by a milimeter (apparently someone used an xacto knife to cut the foam wrap open and did it so well it even cut through the phone, real classy RMA service indeed).
I emailed Asus about the problem and wrote a review on Amazon posting the before/after pictures and whatnot. Asus replied they'd send me a new case cover at no cost, which I was really satisfied with. The phone worked fine for 10 days.
Yesterday when I woke up and turned off the phone's alarm clock, it went dead and then it started turning on and off repeatedly on its own. I got scared so when it turned on finally, I turned it off and left it like that the whole morning cause I had to go to work. At 12:30 in the afternoon I decided maybe it was a good time to check on it and when I grabbed it I realized it was really, REALLY hot, like 'about to burst into flames' hot. I freaked out and pried the case cover open and took out the sim and memory card, left the phone on the floor so that it would cool down. An hour later it was still hot. Two hours later it cooled down but it kept turning on and off on its own.
I only use Asus accesories and I've never dropped the phone, I've never rooted it nor customized it in any way (haven't even had time to do much with it, actually) so what's happened just eludes me. I'm really mad about this and I want to ask you what I should do.
I sent an email to Asus asking for a refund, but even IF they do agree to that I'll have to send the phone back, and by the time this is over I'll have spent the price of two Zenfone 2 in, like, 3 months.
I don't even have money left to buy another phone, I'm not sure what I should do and want to ask if anyone here has experienced similar issues or knows how to solve this.
Is ASUS Customer Service and RMA always like this? Is it because I live very far away and can't sue the reason they might not be taking my case seriously?
Sorry if it's too long or rant-ish, I'm just over my head with this phone x_x
thanks!
Click to expand...
Click to collapse
Dear Blasterkat101,
In regards to the power issue, is the phone charging showing any LED indicator light when power is connected?
Have you tried a different USB cable?
Please visually inspect USB cable and connector port on the phone to see if there is any obstruction or damage.
Have you tried connecting to a PC to see if it can be recognized?
Sincerely,
Frank
ASUS_USA
[email protected]
ZF2
I feel your pain. I purchase my ZF2 in July, it failed in September with the cover sensor constantly thinking I was opening and closing the phone. I paid $25 for the advanced RMA, then sent me a replacement phone that was well used and stained.
The stained phone worked good for about a week, then the power button failed. I paid the $25 for another advanced RMA, they sent me a brand new phone (looked new in box) and this one was also a dud. Would not power on at all, and wouldn't respond to being connected to the charger.
Now I have to RMA this 3rd phone, wait for it to be processed (can't have 2 RMA's at the same time) and try to open a new standard RMA after Thanksgiving.
In the mean time, I'm using my Nokia 1520 with Windows 10 (another converstation)
I know that ASUS is not a top tier provider, but this has been an unbelievable process.
Had one do that
I love my zenfone 2 so much that when my son needed a new phone I got him one. His did the same thing after 2 days. After fussing with it for 20 minutes I was able to get it into the factory recovery. A factory reset later and his phone was fine.
I had purchased 2 ZenFone 2, 1 for me and my wife on 5/11/2015.
Well my wife's Zen2 wouldn't turn on and it had a full charge 3 days ago.
I've tired a hard reset connected to a different usb cable and also charger, messed with it for 2 days and NADA it was DEAD......
She doesn't use the phone much maybe 1 gb of data for the month and under 100 mins and she hates to text..
But I did get the extended warranty from Newegg for $25 per phone and they will email you a gift card for the same price of what I paid for the phone.
As soon as the Tracking info hit UPS the gift card came in my email within 36 hours and I ordered her The ZenFone 2 Laser which should be here Tomorrow hopefully she will be happy with it.
Zenfone2
My support experience with ASUS has been truly awful. Has anyone else seen this happen? It's almost like ASUS knows the phone is a dud, and they're just going through the motions.