Develop Bugs

Epic 4g, Repair Options.

about 2 days ago my phone fell from a table flat into the floor, it now has a dead pixel and a vertical blue line going across the screen, the blue line does not show up on black background but when it displays other colors it is very prominent. I've searched the forums and while I feel confident I can replace the screen myself I wanna know if I have any "cheaper" or price comparable options from the sprint/manufacturer/warranty side before I attempt a DIY. my phone as it happens is only about 1 month old but has been rooted and flashed at least twice.
so the question is: what are my options?

Take it in to the Sprint Store. I don't remember pricing but while Sprint strongly recommends do not root your phone, it's not a policy they enforce. Might cost you $35, if you have TEP it might cost you nothing.
Just take it in and say it fell off the table and show them, then ask how much.... worth a try a least.
There's another thread here with some repair options, you can check them out too.
Edit: Here it is.

If you tell them it fell off the table they will charge you $100 for a replacement if you have insurance or tell you you have to buy a new phone if you don't. You would need a SUPER friendly tech to offer to fix it....which the odds are severely against you.

sweet, i'll try that today, I know a girl on my sprint store that fits the super friendly bill.

Good luck. I wouldn't mention the fall though.
Sent from my PantechP4100 using xda premium

If Sprint doesn't fix it for you, try checking the connection between the screen and the phone.
The bottom of my phone's display looked corrupted and I fixed it by reinserting the ribbon cable connecting to the screen. I guess it somehow loosened on its own.
Sent from my SPH-D700 using Tapatalk 2

YES, loose connection!!!!
Etirkca, thank you SO much for tossing your experience in at the end there!!! You've given me a quick shift from despondent and grasping to very optimistic and focused! to
My screen went completely dead today (and has stayed that way) at some unknown specific point but following a series of pretty hard-hitting drops of late. I quickly noted that the sound was still functioning when I tried to restart what I initially thought was a phone that had simply powered itself down. Felt like I was deducing in the right direction when I observed that the LED indicator appeared to be non-functional as well. Anyhow, cutting to the chase, had come up with power supply problem to the top-half of the phone as my leading theory before I headed over here to look for some answers/help and was directed to this thread as my very first hit and with your post at least confirming the possibility/likelihood I've got a minor problem, not the potentially huge, expensive one I'd feared.
So, thanks again, but thought I'd hit you up to see if there's any quickie web page you can direct me to which'll show me how to get at that connector. I've no doubt I'll be able to find drawings/instructions on my own, if necessary, but since I'm full newbie to this site and very much an average, amateur tinkerer (as opposed to legit tech) it seems worth asking you and the group for direction on my next step.
Thanks again and in advance! --
--Laz--

There are tons of great vids on how to take the phone apart... google it and watch the video.... its really pretty simple... if you know how to take the phone apart it will be very obvious as to the ribon which may have become disconnected

Follow up/Resolution
Just wanted to close the issue in case anyone should run across this thread in the future and my experience can help them find a solution.
Was actually looking forward to taking my phone apart and giving a fix a try but my lazy/practical side decided to pop into my local Sprint store just to see if there was any chance I could get them to take a look without charging me for anything. Surprisingly, the rep I spoke with took the phone to a tech on the spot and the tech dropped what he was doing to open it up and take a look. Ten minutes later the tech handed me my fully-functioning phone and said the ribbon had been torn completely in half! He said this situation was not uncommon after a year-and-a-half of sliding the keyboard open and closed, again and again. No charge, didn't even write up a ticket as far as I know. Probably got lucky in going into the store about an hour before close on a Thursday night. I'm CERTAIN (based on previous Sprint experience) I wouldn't have received that sort of service if I'd happened in at a busier time.
But worth noting that the ribbon had ripped completely through without any particular drop or other incident and with no prior intermittent performance or any indication something was about to go seriously wrong.

Please help me fault find my Nexus - will not switch on

Hi all,
well I'm not happy at all. I am on the 3rd Nexus so far, the first one started having the phantom charging issue within about 2 weeks of owning it. That went back for repair, but when it came back I walked out the store and it would not turn on! Went back and the swapped it for a 'new' one. I say new but I'm not sure as I didn't see the box being opened. I started having problems with that one within a month or two, same again. Also every now and again it would not switch on easily without plugging it into a PC or something.
Anyway, I recently woke up one morning and the battery had died over night, tried to charge it with no luck. I have tried everything, the USB trick, leaving it overnight, all sorts. When I plug it into a USB port I get the ding dong noise, but about 4-5 seconds later it disconnects, then re-connects... and cycles again and again.
Well took it back to the shop and sent for repair and it came back exactly the same, because they say they found water damage!!! This is total rubbish and the photo 'evidence' they provided did not convince me at all! I have since opened the phone up and the tiny bit of residue on the top left of the main PCB looks more like flux than a water mark to me. The moisture sticker is fine and the area in question has hardly any components there, just a cap and resistor. I am an electronic engineer by trade and I know it would take more than that to break it!
I am certainly not going to lie down and let Vodaphone crap on me for a phone that has been well looked after and is old about 8 months old, there is no way that I'm prepared to pay £45 a month for the next 8 months for nothing!
I have ordered a new USB PCB so I will try that when it arrives but I'm wondering if anyone has had similar issues and managed to resolve them? I haven't got another battery I can try but I would be surprised if it is that?

Quality of certified like new replacement from VZW?

Hey all,
Having some charging issue with my device that will likely necessitate a replacement device. I've been hesitant to make the move given the quality issues of CLNR with Verizon in the early months of the GNex existence.
For those who have recently received replacements, did you encounter much problem? It seemed like the issues were mainly related to the screen or reception issues. I had my Gnex since day 1 and never had any dropped calls or weak/fluctuating 4G signal. I'm hesitant to give it up!!
Thanks in advance!

I just got a replacement 2 weeks ago and mine has been great. No issues at all. But every device is different
Sent from my Galaxy Nexus using xda premium

Its probably the charger cable,battery the USB port is broke. I suffered similar issues with a CLN HTC incredible. Try switching batteries cables or adapters. If all else fails take it back

I had similar issues with my original galaxy nexus after owning it for 8 months. The replacement they shipped me the ear piece on it didn't work. Sent that one back and the one after it I've had for almost 4 months now with no problems. A lot of it is just random bad luck, if I was you I'd send the old one in and hopefully your luck will hold up.
Sent from my Galaxy Nexus using xda app-developers app

It might be a good time for a refurb, considering VZW just retired the phone.. Is it possible the remaining Gnex stock was pulled for refurbs?

About two weeks ago I got mine replaced by verizon due to my phone having charging issues as well. I went into the store, didn't call before hand.
I had flashed back to stock before i went in. Told the girl there that it wasnt charging right and i have multiple batteries and they all do the same. she went to look up on some database if others were reporting similar issues (there were none). after giving her my phone number and 5 minutes later she said a replacement is on the way and to mail my old one back in the same box (shipping was paid for)
I was very pleased by how quick and painless it all was. She never touched or looked at my phone at all and asked hardly any questions. my phone also had a chip in the screen (about 2 cm at the bottom right, no cracks though)
the replacement phone had a sticker saying "like new" replacement but it was absolutely pristine. absolutely 100% perfect cosmetically and works great as ever (screen colors seemed better than my original one imo).

Thanks for the heads up. Went ahead with the replacement. Will wait and see.
Sent from my Nexus 7 using Tapatalk HD

Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...

kl323 said:
Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...
Click to expand...
Click to collapse
Nothing to worry about. Mine also had a chip in the bottom right corner (about 1/4 in long and 1/8 in high) as well as light scratches near the top of the screen. Luckily the chip did not develop a crack, but none-the-less, the lady at the VZW store didnt say anything of it even when i pointed it out, and my return was accepted with no charges incurred.

How to exchange G3

So I got my G3 the day after it came out from Best Buy, and I fell in love with it. I didn't set it down for almost 24 hours. However, the next day I began to notice that my phone would get pretty warm from just browsing the Web or using snap chat. Coming from a Samsung GS3 that had no metal at all, I assumed this was normal since the power and volume buttons were made of metal and that is where I felt the phone get the warmest. I searched around to see if anyone else had any heating issues, but the majority of people said their G3 only got hot when gaming for long periods of time. This is when I thought that my phone was just a dud and I needed to get it replaced. On top of the heating issue, it seems that my accelerometer doesn't work anymore. I toggle screen rotation on and off, but my screen does not rotate anymore.
I really love this phone and intend on just exchanging it for a new one, but I was wondering if anyone else was having any of the same problems that I've been having. If not these problems, then maybe others.
My last question is if I go to best buy for an exchange, would I need the person who is the account holder of the family plan to come with me? Or can I just take it to best buy on my own with my receipt and ask for an exchange.
Thank you for reading, and thank you to any users with answers or comments.

Why don't you call Best Buy and ask? BTW Best Buy is usually awesome about no fuss returns as long as you're within the 14 day return policy
Sent from my LG-D851

Sorry if this has been asked but it's got me!!

So last year I got my first Note 10 Plus 5G And it was all fine apart from it wouldn't update so I downloaded the update and flashed it by oden but it seemed to be a copy of Samsung’s own software the type used in shops so I spoke to Samsung and they told me to send the phone to TMT in Manchester UK which I did and they would reflash it and send it back so after a month they finally got back to me and told me it was running Samsung’s software and should have never been sold to me I Explained why it was running said software but they didn’t care and Samsung took the phone and told me to message the seller on amazon to which they couldn't help as in Samsung’s eyes they had sold a phone that should never have been sold!
So after about 2 months back and forward messaging Amazon, the seller, Phone calls from Samsung I had to give in and let Samsung have the phone and loose the £450 the phone cost me with no compensation from Samsung or Amazon so my only option was to buy another... So got the money together bought another one had no issues but the battery was lasting for 3 hours the battery part on the phone would tell me it has at least 2 days of charge.
So, September comes along and I paid another £109 to Samsung for one of their partners WeFix as they were then to come and put a brand-new battery in to the phone as I thought this is no good it’s lasting 3 hours and not even worth using hell my A30s lasted up to 1 and a half days maybe longer the way I used it… Which the note 10 plus 5G got its new battery and it was fine at first but now I’m leaving the house at 11am with 100% and coming home at 2.40pm with 39% which by the time we get the shopping put away and get sorted it’s about 3.10pm and I get upstairs to look at my phone it’s hitting 15% and basically a few minutes later it’s on 5% and the phone may have the worsted chipset for battery but it’s on all the lowest settings it’s always got most stuff not needed turned off and the only time I use it when in the house or out is for taking photos and or listening to music when out..
There’s no 5G on my network Labara round here so it’ not that it’s using 5G when out and about.
The phone it’s self I can go to bed for a few hours power it off at about 55% and wake up power it back up and it’s at 20% this can’t be right surely?
So, I got back in touch with WeFix who are now LikeWize repairs and they have said because after the phone’s battery was replaced it was refurbished to Samsung warranty condition for 1 year after the repair so I’d have to contact Samsung to get them to deal with the issue and send LikeWize to look at the phone again. That’s allot easier said than done too!!
So my only option before talking to Samsung on the phone or on Live chat is going to be to ask here I used to be here quite a bit back in the day of having the note 3 when I was in to rooting and stuff now day’s I’d not know where to start nor want to risk it really but I know everyone was always whole heartedly helpful here so I thought I’d see if anybody knows why a phone that tells me with my settings I use on the lowest and all the recommendations to keep the battery life up saying I have got 2 and a half days charge is lasting a max of 3 to 4 hours and it’s done? Because it’s beyond me what has caused this issue to happen from day one the fact, they put these features on the phone are meant to be there for you to make use of but I Can’t make use of any of them even the lowest settings again are all just draining the phone with in hours literally…
Thanks for any help that anybody can give/suggest would be great I Know the phone was not formatted after the repair which they say the phone will be formatted so back it up before you get the repair done but that didn’t get done so I don’t really see it being something so simple but I don’t know if it could be something to do with that.
Thanks again, Kind regards, Pete.

To eliminate damage to the electronics, note the battery status in the evening and turn off the power. In the morning, turn it on again and check the battery status.
If the difference is small, then you must find a software cause.

Thanks for that mate! I will do that tonight I've factory reset the phone having to set everything up again is a royal pain but just encase something was causing it I decided best bet was to just go back to the start

ze7zez said:
To eliminate damage to the electronics, note the battery status in the evening and turn off the power. In the morning, turn it on again and check the battery status.
If the difference is small, then you must find a software cause.
Click to expand...
Click to collapse
So, I decided to go ahead and format the phone start over from factory and well it seems to have worked! Yesterday morning Wednesday 2:00AM The phone was charged to 100% and since then it was being used allot more than normal it was 5:30AM Thursday morning when the phone hit 15% so I'm hoping that it was just something silly causing the issue because it seems to be keeping battery now, say if I go to bed with 95% and switch the phone off turn it back on when I get up it's at 93% maybe even 94%! So, it seems to have done the trick time will tell I suppose but all seems to be good