about 2 days ago my phone fell from a table flat into the floor, it now has a dead pixel and a vertical blue line going across the screen, the blue line does not show up on black background but when it displays other colors it is very prominent. I've searched the forums and while I feel confident I can replace the screen myself I wanna know if I have any "cheaper" or price comparable options from the sprint/manufacturer/warranty side before I attempt a DIY. my phone as it happens is only about 1 month old but has been rooted and flashed at least twice.
so the question is: what are my options?
Take it in to the Sprint Store. I don't remember pricing but while Sprint strongly recommends do not root your phone, it's not a policy they enforce. Might cost you $35, if you have TEP it might cost you nothing.
Just take it in and say it fell off the table and show them, then ask how much.... worth a try a least.
There's another thread here with some repair options, you can check them out too.
Edit: Here it is.
If you tell them it fell off the table they will charge you $100 for a replacement if you have insurance or tell you you have to buy a new phone if you don't. You would need a SUPER friendly tech to offer to fix it....which the odds are severely against you.
sweet, i'll try that today, I know a girl on my sprint store that fits the super friendly bill.
Good luck. I wouldn't mention the fall though.
Sent from my PantechP4100 using xda premium
If Sprint doesn't fix it for you, try checking the connection between the screen and the phone.
The bottom of my phone's display looked corrupted and I fixed it by reinserting the ribbon cable connecting to the screen. I guess it somehow loosened on its own.
Sent from my SPH-D700 using Tapatalk 2
YES, loose connection!!!!
Etirkca, thank you SO much for tossing your experience in at the end there!!! You've given me a quick shift from despondent and grasping to very optimistic and focused! to
My screen went completely dead today (and has stayed that way) at some unknown specific point but following a series of pretty hard-hitting drops of late. I quickly noted that the sound was still functioning when I tried to restart what I initially thought was a phone that had simply powered itself down. Felt like I was deducing in the right direction when I observed that the LED indicator appeared to be non-functional as well. Anyhow, cutting to the chase, had come up with power supply problem to the top-half of the phone as my leading theory before I headed over here to look for some answers/help and was directed to this thread as my very first hit and with your post at least confirming the possibility/likelihood I've got a minor problem, not the potentially huge, expensive one I'd feared.
So, thanks again, but thought I'd hit you up to see if there's any quickie web page you can direct me to which'll show me how to get at that connector. I've no doubt I'll be able to find drawings/instructions on my own, if necessary, but since I'm full newbie to this site and very much an average, amateur tinkerer (as opposed to legit tech) it seems worth asking you and the group for direction on my next step.
Thanks again and in advance! --
--Laz--
There are tons of great vids on how to take the phone apart... google it and watch the video.... its really pretty simple... if you know how to take the phone apart it will be very obvious as to the ribon which may have become disconnected
Follow up/Resolution
Just wanted to close the issue in case anyone should run across this thread in the future and my experience can help them find a solution.
Was actually looking forward to taking my phone apart and giving a fix a try but my lazy/practical side decided to pop into my local Sprint store just to see if there was any chance I could get them to take a look without charging me for anything. Surprisingly, the rep I spoke with took the phone to a tech on the spot and the tech dropped what he was doing to open it up and take a look. Ten minutes later the tech handed me my fully-functioning phone and said the ribbon had been torn completely in half! He said this situation was not uncommon after a year-and-a-half of sliding the keyboard open and closed, again and again. No charge, didn't even write up a ticket as far as I know. Probably got lucky in going into the store about an hour before close on a Thursday night. I'm CERTAIN (based on previous Sprint experience) I wouldn't have received that sort of service if I'd happened in at a busier time.
But worth noting that the ribbon had ripped completely through without any particular drop or other incident and with no prior intermittent performance or any indication something was about to go seriously wrong.
Related
I just picked up 1 of 2 A100's on BF at Walmart. And the unit I got had been opened with the writing "Display" on the box. Since walmart was willing to match Best Buys price of 189.99 I felt it was worth the risk as these are somewhat difficult to get. Even at the higher prices. So, I took it home and plugged it in. It did boot fine the first time. However, after the second boot something strange started happening. In the lower right hand corner the battery/wifi connection box would continuously pop up and go away repeatedly. It would also bring up the settings window almost as if someone was continously touching the screen i guess.
I then did a factory reset and the first boot was fine. However, when i turned it back on it started doing it again.
It appears that the Iconia Tab has a screen flicker issue but I'm curious if that is what I'm seeing. And if so what are my options? I would like to keep the thing and don't want to pay full price. So should I call acer, return to walmart when they have inventory, or is there a fix out there.
Me thinks you should of bought the 2nd, unopened unit. Buying an open box item is always risky and I'm surprised you didn't pay less than $189.
I would bring it back and return it. Wait for a new one...sounds like this one might have taken a fall or two?
I doubt you would have to pay full price...besides, BB's prices are good until Sunday...you could call 15 Wal-Mart's and find one by then.
i had no choice i was second in line.....no worries though i found another walmart that had one left at 10am and returned it for an unopened one.
I bought an 8GB A100 unit a month ago here in Italy and it is starting this weird behaviour since a week too. I cannot replicate the problem all the times. Sometimes it works perfectly, sometimes it starts clicking like crazy and opening panels and apps all by itself.
When this happened, I tried to light shake it in case of false contacts, but this doesn't seemed to stop the clicking. Also I tried to super clean the surface of the tablet blaming on excessive grease or moist, but got no improvements.
I noticed that this tends to happen more when I switch it on after a walk with the A100 in my coat's pocket, but if I use it when it is on my desk, most of times it works with no problems.
I can't decide if returning the unit or not. A month is passed and returning policies here are not granting users as much as in the US. Expecially if the problem can't be reproduced "on demand".
I don't know what to do.. maybe trying a reset could help, but as I can see from pabdaddy1995, not too much. Let's hope a firmware update can solve this.
Ciao from Claudio
pabdaddy1995, marvin2k,
This is the same problem that I've faced after installing swiftkey keyboard.
After removing it, it worked perfectly!!!!
There is something you guys are doing and you might ignored it or you didn't pay attention to that caused this problem.
Try deleting/ uninstalling new apps you added recently.
Good luck!
pabdaddy1995 said:
I just picked up 1 of 2 A100's on BF at Walmart. And the unit I got had been opened with the writing "Display" on the box. Since walmart was willing to match Best Buys price of 189.99 I felt it was worth the risk as these are somewhat difficult to get. Even at the higher prices. So, I took it home and plugged it in. It did boot fine the first time. However, after the second boot something strange started happening. In the lower right hand corner the battery/wifi connection box would continuously pop up and go away repeatedly. It would also bring up the settings window almost as if someone was continously touching the screen i guess.
I then did a factory reset and the first boot was fine. However, when i turned it back on it started doing it again.
It appears that the Iconia Tab has a screen flicker issue but I'm curious if that is what I'm seeing. And if so what are my options? I would like to keep the thing and don't want to pay full price. So should I call acer, return to walmart when they have inventory, or is there a fix out there.
Click to expand...
Click to collapse
When you say "flicker" do you mean a VERY brief flash, like the speed of a blink of the eye, of some crazy shape?
My A100 has also done this ever since I got it. I swear that every time it happens it looks like my screen is cracked, but upon close examination, there really are no cracks in the screen. No random apps or windows pop up or anything like that, but when the flash occurs, the screen will turn funny colors and a crack in the shape of a funny looking X will appear all in the blink of an eye. But its not very often that this happens, so I'm not really gonna bother with it. Plus it was fresh from the box, never a display.
ummmmm............ could you repeat that?
So, for the past month and a half, I've been having some serious overheating issues with my E4GT, whether I have it rooted and a custom ROM flashed, or running stock. It has now gotten to the point where the phone smells..funky, near the camera on the back. Now, Sprint labels the battery as the culprit...twice now, they just give me a new battery saying the old was swollen, and that it is what was causing it to overheat. Completely ignoring that I state it smells like fried parts. Now, the batteries were all normal in appearance, mind you, not a bit swollen. No water damage either. It gets almost too hot to touch the screen at times, not dangerously, but uncomfortable. I only use the USB cable and wall adapter it came with, as well. ..Yet, battery life actually isn't terrible, go figure. This overheating happens whether I am using the crap out of my phone, or just leaving it sit idle.
Any ideas what to do from here? It makes it almost too hot to touch the screen at times, not dangerously, but uncomfortable, especially if it happens when I make a call. I only use the USB cable and wall adapter it came with, as well. I've made a habit of unplugging it when it says it's at a 100% charge, too.
I'm sick of Sprint shoving me aside every time I go there, which is three times now. So, if there are any ideas as to how I can get them to just replace the damn thing without spending 100 through insurance..lay it on me. I've searched the forums for a solution to this particular issue, no avail. Hell, if it takes purposely bricking for them to pay attention, then I'll do it, but that's on the back burner. Far far back.
I have tried all sorts of things to keep it running smoothly, I guess my main question is how to get Sprint to just replace the dang thing.
Apologies for the novel, guys and gals.
**...somehow the title ended up being just one word. Not sure how it got deleted. I blame cats. "Major overheating issue, getting the good ol' Sprint run-around.." <--should have been that.
Go to a different sprint store....they're being dicks, never had that issue at any sprint store in my area. You have a fault phone and it needs to be replaced.
Sent from my SPH-D710 using Tapatalk 2 Beta-5
I have been to two, but perhaps third one's the charm?
maruutah said:
So, for the past month and a half, I've been having some serious overheating issues with my E4GT, whether I have it rooted and a custom ROM flashed, or running stock. It has now gotten to the point where the phone smells..funky, near the camera on the back. Now, Sprint labels the battery as the culprit...twice now, they just give me a new battery saying the old was swollen, and that it is what was causing it to overheat. Completely ignoring that I state it smells like fried parts. Now, the batteries were all normal in appearance, mind you, not a bit swollen. No water damage either. It gets almost too hot to touch the screen at times, not dangerously, but uncomfortable. I only use the USB cable and wall adapter it came with, as well. ..Yet, battery life actually isn't terrible, go figure. This overheating happens whether I am using the crap out of my phone, or just leaving it sit idle.
Any ideas what to do from here? It makes it almost too hot to touch the screen at times, not dangerously, but uncomfortable, especially if it happens when I make a call. I only use the USB cable and wall adapter it came with, as well. I've made a habit of unplugging it when it says it's at a 100% charge, too.
I'm sick of Sprint shoving me aside every time I go there, which is three times now. So, if there are any ideas as to how I can get them to just replace the damn thing without spending 100 through insurance..lay it on me. I've searched the forums for a solution to this particular issue, no avail. Hell, if it takes purposely bricking for them to pay attention, then I'll do it, but that's on the back burner. Far far back.
Apologies for the novel, guys and gals.
**...somehow the title ended up being just one word. Not sure how it got deleted. I blame cats. "Major overheating issue, getting the good ol' Sprint run-around.." <--should have been that.
Click to expand...
Click to collapse
I had the same problem and so did my woman. Do yourself a favor and download Calkulins battery saver E4GT ROM. I don't know how but it keeps the phone cooler. Seriously. Haven't had any over heating issues since. EL29 stock kernel always causes mine to heat up. Hope this helps
I've used that as well, but the thing still smells pretty bad whenever I use..well..anything. :/ I have tried all sorts of things to keep it running smoothly, I guess my main question is how to get Sprint to just replace the dang thing. I should add that to the initial post...
maruutah said:
I've used that as well, but the thing still smells pretty bad whenever I use..well..anything. :/ I have tried all sorts of things to keep it running smoothly, I guess my main question is how to get Sprint to just replace the dang thing. I should add that to the initial post...
Click to expand...
Click to collapse
Do you have insurance? You could always just brick it to the point where all ya get is the blue led of death and bring it in and tell them the thing just suddenly went off on ya and when you tried to turn it on this is what happened.
Do NOT try to damage it using water because they have these stickers inside the phone and on the battery that change colors when they come in contact with water so sprint will know, and laugh in your face.
my phone also gets very hot like in 120 range
You could send it to Samsung under warranty, and when u go to sprint make sure its a corporate service center and not a 3rd party "authorized service center". When you go in don't mention overheating at first start off with "my phone smells funny, like burning plastic and when I pick it up I notice the screen is very warm/hot to the touch and sometimes has issues with the touch responsiveness" this should get their attention away from the battery and more towards the internal issues, more than likely its the SOC that is overheating if it's hottest near the camera area of the phone
Sent from my SPH-D710 using xda premium
So... It's just that. This phone is fried, quite literally. I was fixing up a rental apartment and plugged my phone in and then turned it on. I walked away after the Samsung logo popped up. I went to go lay/cut some self adhesive tile and came back after a half an hour or more. The phone was screen-up on a cardboard incandescent light bulb box. I had one of these batteries in the phone. I've been swapping them out for about a month and a half with no problem at all. When I came back to the phone to check the time (it's pretty much my watch LOL) I pressed the power button to wake it without picking it up. Nothing. Then I held the button it thinking it might have just randomly shut itself off. Again, nothing. I picked it up and pretty much instantly dropped it. The back cover must have been over 170 degrees. I ripped the battery out about as fast as any of you would or could. Long story made a little shorter, it is dead. Super dead. I can only imagine that there were little pools of solder and glue on the logic board. What should be my current course of action? I left the job late and couldn't find a Sprint store. The stores in my area are complete ****. Should I go ahead and bug the crap out of those stores, should I call Sprint for hours until I get someone who is willing to help me, or should I open up the phone and look at the innards? I have never opened up an Epic before. I'm just mad about this situation in general. It seems the SD card and its data is intact, which is good because pretty much my life is on there. Advice? Would I need to pay the TEP deductible for this retardation? It's not water, it's not in pieces, it's not lost, and it's not stolen. If anything my aggravation should BE the deductible. If this isn't covered by insurance then I'm going to raise hell anyway.
Just take it to a Sprint store and see what they say..batteries go bad so they may just get you a replacement phone.
Sent from my PantechP4100 using xda premium
Yep what kenny said, if its obvious to them the battery caused all the damage they will most likely replace it... but don't take it apart.... sprint won't have to do anything with it if you do....
Okay, thanks guys. I'll probably get there within the week. I hope I get another Epic, these forums are like my home.
Hola, noob here with a problem.
My rogers captivate glide was behaving perfectly fine one night when I decided to download some large files over wifi. It was also plugged in for charging and I was using some app (forgot the name) to prevent my screen from turning off so I won't lose my wifi connection. I left it like that and went to sleep. Upon waking up, my phone was hotttt , the screen still on but it has faded into a greenish color with scan lines. It was unresponsive and I had to pull the battery. Ever since then, my phone would last no more than a few minutes before freezing and fading into scan lines. I thought it was a battery issue, so I got new batteries but that didn't help one bit. I even flashed the kernel and still no help. I did resets, recovery, wiped caches, took out sd card and sims, stock builts. Nothing worked. I can't connect the phone to the computer or wall charger either. The screen would instantly freeze and fades out upon plugging in the micro usb cord.
Have anyone had similar problems? Did I fried the soc? I don't think it's a problem with the screen since it was perfectly responsive the few minutes it worked. This noob needs helppp.
I've posted a video on youtube but I couldn't link to it, but if you search "captivate glide problem" you'll see a video showing the freezing problem I have. I'm from the US also, so I don't know if I could get samsung to fix it through warranty since the phone is Canadian.
Well I downloaded Modern Combat 3 and that was like about 1Gb and the screen turn off because I didn't touch it while it downloaded, and wifi kept going so I'm not sure why it didn't stay on for you
Sent from my SGH-I927 using xda app-developers app
Idk about the phone so much , but i am computer technician and it sounds like you overheated it, what we might call "burned it up".
The screen symptoms you have described are a dead giveaway, especially the lines
If this was a laptop, I would be sending it off for a reflow .
Typically, the circuit board gets so hot, the solder on the ships melts enough for a tiny bit of separation. This requires a "reflow ", where specialized equipment is used to repair the solder connections.
First, you should to a factory reset , then try to do a warranty claim. (unless u have insurance from your cellular provider, then u might check with that)
*edit, sorry, I missed the warranty part the first time I read ur post*
The next option would be to check with the guys at www.mylaptopisbroke.com
Email them, ask if they concur with my diagnosis and if they can help.
I have been dealing with them for about two years and always been highly satisfied. (They are in NY, I am in TN. I have sent literally dozens of devices to them)
If none of those 3 options work out for you, start looking for a new phone.
Sorry :-/
Sent from my SGH-I927 using xda app-developers app
Sorry, but I agree with the previous poster, sounds like a hardware issue. Start the warranty process, can't know if it's gonna work til you try it.
Not to try to close the barn door after the horses have bolted, but in case you get into a similar situation with your new phone, there's an easier and safer way. When you're in the WiFi screen hit the menu button and under advanced settings there is the option to keep WiFi on during sleep. Also, as you have found out, be careful with any apps that directly control the hardware.
Had a very similar scenario as the OP described. Went to bed with it plugged in and streaming DI FM in high quality, woke up in the middle of the night by burning myself on the metal back plate. Unplugged it and pulled the battery, when I woke up in the morning after a rather worrisome night sleep I discovered my WIFI would not work unless I was within a foot of the router otherwise it wouldn't get any signal. I assumed the devices internals were damaged and that is what caused the problem, glad to know someone else aside from me has had a similar issue. Best bet would be trying to get a replacement through the warranty unless you have some type of protection plan through your carrier.
I see, thanks guys for the inputs. I had a feeling it's a goner. I can't do the warranty since it's rogers and I'm from the U.S.; bought it off Newegg unlocked without a warranty. So I guess I'm screwed.
Had the same thing happened to me. Had to send it to sammy to get fixed the had to replace the whole board
Sent from my SAMSUNG-SGH-I927 using Tapatalk 2
ericpeacock79 said:
Idk about the phone so much , but i am computer technician and it sounds like you overheated it, what we might call "burned it up".
The screen symptoms you have described are a dead giveaway, especially the lines
If this was a laptop, I would be sending it off for a reflow .
Typically, the circuit board gets so hot, the solder on the ships melts enough for a tiny bit of separation. This requires a "reflow ", where specialized equipment is used to repair the solder connections.
First, you should to a factory reset , then try to do a warranty claim. (unless u have insurance from your cellular provider, then u might check with that)
*edit, sorry, I missed the warranty part the first time I read ur post*
The next option would be to check with the guys at mylaptopisbroke
Email them, ask if they concur with my diagnosis and if they can help.
I have been dealing with them for about two years and always been highly satisfied. (They are in NY, I am in TN. I have sent literally dozens of devices to them)
If none of those 3 options work out for you, start looking for a new phone.
Sorry :-/
Sent from my SGH-I927 using xda app-developers app
Click to expand...
Click to collapse
I've contacted mylaptopisbroke and they told me that phone repairs have been discontinued until midwinter 2013.
Is there anywhere I could buy a new soc??
Try mobiletechvideos.com or phonedoctors.com
I've heard of reflowing oneself by putting it in the oven at 550 degrees for 10 minutes or something. FWIW.
Not sure I'd want to do it myself, not having better information, but perhaps there's something out there some googling will reveal.
I've look at the sites, no captivate glide stuff. Guess captivate glide is not that popular a model. I've read about reflowing, but too chicken to try. I did took took the phone apart but saw that the LED is on the board itself and couldn't be detached; it's housed in some soft rubber feely box. I had a feeling it would melt in the oven.
in the options you can change it to keep wifi on all the time.. i keep mine on all day.
bobbinthreadbare said:
in the options you can change it to keep wifi on all the time.. i keep mine on all day.
Click to expand...
Click to collapse
Yeah... I know that now... too late though.. ahah
What have you done with this?
Have you turned it on recently and found it still works?
I have a similar problem and other threads have suggested it's a software problem that might be fixed by installing a new ROM via odin
Hey there, this is my second post on here. I'm amazed that it's my second time having bad experiences with the Zenfone 2 when I see everyone so happy with it. Ok, here I go.
A month ago, my (one month old) phone died, you can check the issue and answers here: http://forum.xda-developers.com/zenfone2/help/zenfone-2-charging-dead-t3149072
I asked for a replacement and was denied, sent the phone for RMA instead (spent around $90 to send it and another $10 to get it back, cause I live in South America and had to pay for any costs sorrounding mailing).
I was pretty frustrated already, because I had chosen to spend $200 for a phone for the first time in my life and I ended up spending $300. I expected it to return at least in better shape than how I sent it. When it got back, it had a deep scratch on the case cover that barely missed the camera lens by a milimeter (apparently someone used an xacto knife to cut the foam wrap open and did it so well it even cut through the phone, real classy RMA service indeed).
I emailed Asus about the problem and wrote a review on Amazon posting the before/after pictures and whatnot. Asus replied they'd send me a new case cover at no cost, which I was really satisfied with. The phone worked fine for 10 days.
Yesterday when I woke up and turned off the phone's alarm clock, it went dead and then it started turning on and off repeatedly on its own. I got scared so when it turned on finally, I turned it off and left it like that the whole morning cause I had to go to work. At 12:30 in the afternoon I decided maybe it was a good time to check on it and when I grabbed it I realized it was really, REALLY hot, like 'about to burst into flames' hot. I freaked out and pried the case cover open and took out the sim and memory card, left the phone on the floor so that it would cool down. An hour later it was still hot. Two hours later it cooled down but it kept turning on and off on its own.
I only use Asus accesories and I've never dropped the phone, I've never rooted it nor customized it in any way (haven't even had time to do much with it, actually) so what's happened just eludes me. I'm really mad about this and I want to ask you what I should do.
I sent an email to Asus asking for a refund, but even IF they do agree to that I'll have to send the phone back, and by the time this is over I'll have spent the price of two Zenfone 2 in, like, 3 months.
I don't even have money left to buy another phone, I'm not sure what I should do and want to ask if anyone here has experienced similar issues or knows how to solve this.
Is ASUS Customer Service and RMA always like this? Is it because I live very far away and can't sue the reason they might not be taking my case seriously?
Sorry if it's too long or rant-ish, I'm just over my head with this phone x_x
thanks!
Hello there,
Yes I had the same turning on and off problem so I sent it for repair through RMA.
You can check my post I made on Zentalk here : http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=26940
I experienced the same issue when experimenting with smart lock. Turning on smart voice and smart location sent my phone into a series of reboots . Once I turned them of things returned to normal.
Sent from my ASUS_Z00AD using Tapatalk
Smart lock wasn't on, as far as I know (nor smart voice or smart location).
I sent my complaint to ASUS last week, it's been five days now and it should've been answered within 48hs. I'm fuming now. Phone still doesn't work.
Blasterkat101 said:
Hey there, this is my second post on here. I'm amazed that it's my second time having bad experiences with the Zenfone 2 when I see everyone so happy with it. Ok, here I go.
A month ago, my (one month old) phone died, you can check the issue and answers here: http://forum.xda-developers.com/zenfone2/help/zenfone-2-charging-dead-t3149072
I asked for a replacement and was denied, sent the phone for RMA instead (spent around $90 to send it and another $10 to get it back, cause I live in South America and had to pay for any costs sorrounding mailing).
I was pretty frustrated already, because I had chosen to spend $200 for a phone for the first time in my life and I ended up spending $300. I expected it to return at least in better shape than how I sent it. When it got back, it had a deep scratch on the case cover that barely missed the camera lens by a milimeter (apparently someone used an xacto knife to cut the foam wrap open and did it so well it even cut through the phone, real classy RMA service indeed).
I emailed Asus about the problem and wrote a review on Amazon posting the before/after pictures and whatnot. Asus replied they'd send me a new case cover at no cost, which I was really satisfied with. The phone worked fine for 10 days.
Yesterday when I woke up and turned off the phone's alarm clock, it went dead and then it started turning on and off repeatedly on its own. I got scared so when it turned on finally, I turned it off and left it like that the whole morning cause I had to go to work. At 12:30 in the afternoon I decided maybe it was a good time to check on it and when I grabbed it I realized it was really, REALLY hot, like 'about to burst into flames' hot. I freaked out and pried the case cover open and took out the sim and memory card, left the phone on the floor so that it would cool down. An hour later it was still hot. Two hours later it cooled down but it kept turning on and off on its own.
I only use Asus accesories and I've never dropped the phone, I've never rooted it nor customized it in any way (haven't even had time to do much with it, actually) so what's happened just eludes me. I'm really mad about this and I want to ask you what I should do.
I sent an email to Asus asking for a refund, but even IF they do agree to that I'll have to send the phone back, and by the time this is over I'll have spent the price of two Zenfone 2 in, like, 3 months.
I don't even have money left to buy another phone, I'm not sure what I should do and want to ask if anyone here has experienced similar issues or knows how to solve this.
Is ASUS Customer Service and RMA always like this? Is it because I live very far away and can't sue the reason they might not be taking my case seriously?
Sorry if it's too long or rant-ish, I'm just over my head with this phone x_x
thanks!
Click to expand...
Click to collapse
Dear Blasterkat101,
In regards to the power issue, is the phone charging showing any LED indicator light when power is connected?
Have you tried a different USB cable?
Please visually inspect USB cable and connector port on the phone to see if there is any obstruction or damage.
Have you tried connecting to a PC to see if it can be recognized?
Sincerely,
Frank
ASUS_USA
[email protected]
ZF2
I feel your pain. I purchase my ZF2 in July, it failed in September with the cover sensor constantly thinking I was opening and closing the phone. I paid $25 for the advanced RMA, then sent me a replacement phone that was well used and stained.
The stained phone worked good for about a week, then the power button failed. I paid the $25 for another advanced RMA, they sent me a brand new phone (looked new in box) and this one was also a dud. Would not power on at all, and wouldn't respond to being connected to the charger.
Now I have to RMA this 3rd phone, wait for it to be processed (can't have 2 RMA's at the same time) and try to open a new standard RMA after Thanksgiving.
In the mean time, I'm using my Nokia 1520 with Windows 10 (another converstation)
I know that ASUS is not a top tier provider, but this has been an unbelievable process.
Had one do that
I love my zenfone 2 so much that when my son needed a new phone I got him one. His did the same thing after 2 days. After fussing with it for 20 minutes I was able to get it into the factory recovery. A factory reset later and his phone was fine.
I had purchased 2 ZenFone 2, 1 for me and my wife on 5/11/2015.
Well my wife's Zen2 wouldn't turn on and it had a full charge 3 days ago.
I've tired a hard reset connected to a different usb cable and also charger, messed with it for 2 days and NADA it was DEAD......
She doesn't use the phone much maybe 1 gb of data for the month and under 100 mins and she hates to text..
But I did get the extended warranty from Newegg for $25 per phone and they will email you a gift card for the same price of what I paid for the phone.
As soon as the Tracking info hit UPS the gift card came in my email within 36 hours and I ordered her The ZenFone 2 Laser which should be here Tomorrow hopefully she will be happy with it.
Zenfone2
My support experience with ASUS has been truly awful. Has anyone else seen this happen? It's almost like ASUS knows the phone is a dud, and they're just going through the motions.