If I leave my phone on and come back to in about an hour it becomes unresponsive. The screen is won't come on, usb won't work and the power button doesn't work as well, but the lights still flash. All I can do is take the battery out and turn it on again.
At first i thought the keypad must have been getting disabled after a certain amount of time for some reason, but since the usb the connection alos dies when it's idle it must be something else.
I've been having this problem for awhile now. It first it started every once and awhile, but now it's getting to the point that I have to reset it every hour or so.
I just upgraded my ROM to Kavana 080408, but I've had this problem running the T-mobile WM6 ROM as well, therefore I'm guessing it's a hardware issue?
Any thoughts, questions, or help is greatly appriciated!
call tmobile and ask them to send you a new phone... its hardware issues...
Thank you. Err.. the only thing I haven't mentioned (for lack of mistaking the problem) is that just 3 days ago I dropped my phone outside and it rained the next morning. When I recovered the phone it was soaked.. I let it dry out and it worked again.
I think the incedent had to have been irrelevant, because I have been having this problem for about 8 months regaurdless, just not as severe.
Would T-mobile be able to know it got wet at some point and not exchange it because they'd assume the problem was due to water damage?
Well if you look under the battery to the right where the sim card goes, there is a litmus paper that turns purple/pink when wet and its white originally. I would just remove the paper if it is purple/pink and try to cut and glue a white piece of paper the same size. And then I would call them and tell them.
Glue and fish strips?
Thanks, but hmm.. how exact should this be? I was thinking about going to the fish store and buying some test strips and using those. Then i was thinking about thinning out some glue and using that to stick it. Does this sound good? I'll post how it goes.
Dash Arrived then Died
I just got my dash about two weeks ago. Before I could start finding my way around, it began acting strangely. It would not respond and sometimes suddenly cut off on it's on. Then it got to the point where it would not turn on right away. I would have to play with it (battery and SIM removal) and then it might turn on. I thought I was using the power button incorrectly.
Finally, the dash would not turn on at all. Since it was new and insured I requested a replacement. T-Mobile insisted that I test it with a alternate battery (I had a charger stand + battery on order but it had not arrived yet.) Since it would still not turn on via USB or power adapter (no charging lights either) I was certain it was not the battery. After arguing with a T-Mobile Rep and Supervisor I finally decided to lie (er um exaggerate) and tell them I had tested an alternate battery.
Before the new phone arrived the charger and spare battery arrived. I tried both batteries in the new phone with no problems.
You may want to try and get a new phone but the T-Mo rep definitely asked me the color of the paper strip inside the battery housing. My rep told me that it would change color if the LCD was damaged or cracked but I checked another phone (Samsung T409 and Motorola V188) and based on the locations of the strips I would assume it's a water damage test strip.
You may also want to see it you can remove a strip from an older phone.
Good luck!
Related
My Dash recently got wet (it was my 21st birthday), and now I have some (major) issues.
For a while it wouldn't turn on, at all. Then, after taking everything out (battery and sim card) and letting it sit for a few days, then recharging the batteries, my Dash turns on as soon as I put the battery in (rather than waiting for me to push the on/off button).
Then all my alarms from the past 2 weeks start to go off. As soon as I push ANY button, the Dash shuts down. End of story.
Is my beloved Dash completely FUBAR?
Thanks in advance,
David
Magic 8 Ball says: Signs point to yes
My opinion.
Remove the battery from it for 3 days.
Open it up (the phone)
Air dry the whole phone for the same amount of days.
proceed to assemble the phone back, insert the battery back.
Clear Storage command and hopefully it will set everything back to normal.
Cross your fingers.
Most likely its dead if that is happening. Probably fried some of the circuits on the board. If it is still under warrenty, you can try calling customer service and just tell them it stopped working. Don't offer up any information as to the cause.. This worked when i broke my screen.
"Customer service? Yes. My screen no longer works... Ok, we will replace it"
However, you may get dinged with a replacement fee of $100 (t-mobile) if they find that it was not the fault of the actual hardware. However, this is usually far cheaper then buying the phone again.
Interesting tho, my dash survived being fully emursed in a bucket of water. Never turned off, and still have never had any further issues. I still laff at it, i wish I coulda seen my face as I watched it sink to the bottom.
I would just call customer service and see what they say from there.
If you tell customer service what actually happened, you will have to buy a new phone. That is something I know they won't cover. Be vague and unsure of why its doing what it is doing and most likely you will be taken care of.
Thanks guys. I'll let you know how this goes (crossing fingers... but not expecting much)
So... all of a sudden, everytime i slide the screen up, it shuts the screen off. I slide it back, hit the power button a few times, then it turns back on?
NRG GTX 5/9 release
TMO USA
Is my screen busted?
Power off your phone, remove the battery and then put it back in, making sure it fits in there snuggly.
That has happened to me, and removing/replacing the battery fixed it.
Yes, as Amy noted this behavior is often attributed to the battery not sitting exactly right in the compartment. Sometimes just popping it out and back in is enough, but some people have reported needeing to slip a small piece of paper or something similar under the battery cover as well to help keep it snug. (It seems that the sliding motion can be enough to shake the battery off the contacts if it's not secure enough).
Let us know if that clears it up
okay. what the deuce.
my tp2 just literally started doing the same.
earlier today it was perfectly fine.
but now.
i slide out the keyboard and the screen goes blank.
i tried the remove battery and restart.
didn't help.
i tried the paper between battery and cover.
didn't help either.
the screen only goes blank when completely slid out.
if i hold it open just before completely open the screen is still on.
any suggestions?
thanks.
Yea, none of those things worked. However, keeping the battery snug helped with the issue of not hearing anything through the handset.
It honestly sounds to me like both of you are dealing with a loose connection between the screen and the motherboard somewhere, either power or video feed, can't say for sure which. Unless you're willing to disassemble your rhodium (which isn't impossible, just complex), it sounds like it's time to send it to a service center (for AT&T) or to HTC, since that would be a warranty repair.
I hope that this is just freak coincidence that both of you had this happen just now, and not a sign that we're all at risk of having the same issue eventually
How long have each of you had your phones?
EDIT: One more question for you guys...whatever is on the display on your screen rotates into landscape before the display shuts off right?
sirphunkee said:
It honestly sounds to me like both of you are dealing with a loose connection between the screen and the motherboard somewhere, either power or video feed, can't say for sure which. Unless you're willing to disassemble your rhodium (which isn't impossible, just complex), it sounds like it's time to send it to a service center (for AT&T) or to HTC, since that would be a warranty repair.
I hope that this is just freak coincidence that both of you had this happen just now, and not a sign that we're all at risk of having the same issue eventually
How long have each of you had your phones?
EDIT: One more question for you guys...whatever is on the display on your screen rotates into landscape before the display shuts off right?
Click to expand...
Click to collapse
i have own the phone for about three weeks...
though. bought it used from a friend who had it for four months.
but my friend bought it used from somebody too...
aka. not sure how long it has been used.
the display is rotated. and stays on as long as the right side is held.
before the 'tilt piece' is revealed. as soon as it is. the screen goes blank.
and i believe it would be the video feed...
i can still type with the keyboard. just can't see what i am typing.
unless i hold the screen from sliding completely out on the right.
and about the warranty...
would i have a warranty with htc still?
don't have proof of purchase.
just the phone and original box.
thanks.
My AT&T Tilt 2 has been exhibiting this behavior for some weeks now. It seems to be centered around the keyboard slide, but the behavior comes and goes. I found that slamming the phone on the desktop would bring it back to life for a little while, but then it would start to clap out again in a few days. What a pile.
Anyway, I have a fresh one from AT&T to swap out. Now all I have to do is get all my applications and stuff transferred over to the new phone before sending the craprod back to them.
sh4d0w86 said:
i have own the phone for about three weeks...
though. bought it used from a friend who had it for four months.
but my friend bought it used from somebody too...
aka. not sure how long it has been used.
and about the warranty...
would i have a warranty with htc still?
don't have proof of purchase.
just the phone and original box.
thanks.
Click to expand...
Click to collapse
Oh boy...yeah I didn't realize you'd gotten it third-hand. Well it has been less than a year since the Rhodium was released, so it's possible that HTC will still honor the 1-year manufacturer's warranty, but I can't guarantee it. My suggestion would be to just contact HTC America's service group (1-888-617-1113) and see what they say.
Best case: they agree to cover the repair
Worst case: an example of one of the risks you take when you buy something through "unofficial" channels
Yea luckily for me, I bought it second hand, but it was purchased from a retail store, meaning I got a warranty exchange. I just sent it back.
having same issue
im having same issue, when the phone is slid open, goes black, nothing gets it back on, the buttons light up, display dead
however, if i place it in stand by via power button in regular mode, then slide it open, it works, ive rattled and shook the phone, never goes back off, im typing this with it open and tilted....
any ideas?
prob leaving the htc community, samsung captivate, blackberry torch, or htc aria are my choices from at
Short Version: Phone worked, Sat for a month, doesnt get past cyanogen screen goes into protect mode.
Okay i bought an evo that had the screen replaced on it. The guy obviously didnt know what he was doing. So I dropped it one day and the digizer ripped off.( the flex cable ripped, The digitizer wasnt stuck down) So a month later, i finally got around to buying a brand new housing for the entire thing. I took the mobo out and put it in the new housing. It worked for about 5 minutes then gets stuck in a boot loop. I had it happen once, before i got the new housing, It took me 5 minutes to get it to work again. The phone would shut off randomly sometimes.
It worked fine before the screen broke off no major problems would shut itself off every 2 or 3 days. The board has sat in a bag on my table for a month and now it wont work.
Now i cant even get the phone to stay on at all. The cyanogen screen shows up it loads and then shuts right off (i have recovery) I have tried different kernels,roms, and radios. The phone goes into protect mode now. Can I hit with a heat gun and reflow the cpu like a ps3 or xbox? Is there anyway i can remove all hardware failure protection?
ma777 said:
Short Version: Phone worked, Sat for a month, doesnt get past cyanogen screen goes into protect mode.
Okay i bought an evo that had the screen replaced on it. The guy obviously didnt know what he was doing. So I dropped it one day and the digizer ripped off.( the flex cable ripped, The digitizer wasnt stuck down) So a month later, i finally got around to buying a brand new housing for the entire thing. I took the mobo out and put it in the new housing. It worked for about 5 minutes then gets stuck in a boot loop. I had it happen once, before i got the new housing, It took me 5 minutes to get it to work again. The phone would shut off randomly sometimes.
It worked fine before the screen broke off no major problems would shut itself off every 2 or 3 days. The board has sat in a bag on my table for a month and now it wont work.
Now i cant even get the phone to stay on at all. The cyanogen screen shows up it loads and then shuts right off (i have recovery) I have tried different kernels,roms, and radios. The phone goes into protect mode now. Can I hit with a heat gun and reflow the cpu like a ps3 or xbox? Is there anyway i can remove all hardware failure protection?
Click to expand...
Click to collapse
You have any insurance? Depending on how your morals are you could try to make a warranty claim on it (although after todays announcement I might feel bad considering theyre trying to help us out). Otherwise I would try flashing an RUU and if that doesnt work take whatever means necessary, although Im not sure why your mobo would be damaged after a month, have you tried cleaning it and blowing on it to get all the dust out?
My recommendation is to make sure you stretch first, then when you do throw the phone through the wall, that you make sure it's a wall that's going to be easy to repair.
Reading your post it looks like you bought a phone that was practically guaranteed to have problems.
You bought the phone equivalent of a lemon, so expect the same amount of effort into keeping this thing alive as if you were to buy a car lemon.
short of running an ruu or smashing it and saying you 20lb sledge fell from 20 feet and landed on it lol
I've never looked into something that says "protect mode" for an EVO.
However, most electronic can do this if the thing is going to over-volt. If you think about car amplifiers, they do the same thing and go into protection mode which means that capacitor or something much more is bad.
I agree with the other guy and that you threw yourself into a bad deal from the start so it's as if you're going to be fixing something that's already inherited potential issues.
Have you considered that the replacement screen may be the culprit? Aside from the potential drop damage that could have broken something on the logic board, the another possibility is that the hardware you just installed could be defective and causing the EVO to do this protect mode.
In any event, the best solution would now be to work with a company to get a diagnosis of the problem. If you get a diagnosis only, you can buy your own parts and do it yourself if you're like a McGyver type-a-guy.
Find a credible cell phone repair shop and just get an diagnosis first.
Hello
I just purchased a GSM Galaxy Nexus From Google last monday. Got it on wednesday the first thing i did was put a screen Protector on it before booting the phone up.(ArmorSuit MilitaryShield) The phone work great on Thursday no issues what so ever. Then i Friday i went to the gym. Kept the thing in my pocket and wiped my hands before touching anything on the phone. (Waiting for otterbox to arrive)
I as soon as i get out i notice Condensation in the front camera. I soon as i received a text my phone hung up and reboot itself. After loading again to the home screen it hung up again as soon as text pop up again. I after 8 tries i final was frustrated. Took the SIM card out and swipe to the right with my finger to try to see if i could unlock it to the home screen.
I was finally able to get into the phone and turn on airplane mode before it hung up again. After i did that i Sut down phone and put the SIM card back in. Repeated the the same steps. As i turn airplane mode off the phone hung up again! (Seems everyone in the mother had to text me at that moment) I was able to make two phone call's before it lock up, but i couldn't hear them and they couldn't hear me. Called 611 then i was able to hear at&t computer but sound like the speaker was dieing. Then the phone lock up and reboot itself.
So i go into the boot loader. The phone was functioning perfected in the boot loader. Play with it for about 10mins. No hangs up. I found that weird. So i reboot the phone was able to get myself into the Factory reset. After that i did a hard factory reset.
So i call Google and they sent me over to Samsung. Samsung wants to do a replacement. I don't mind doing that i just don't like the fact they need a CC number just in case they have to Charge if the phone was abuseded which it wasn't. Baby the hell out of it. They asking me if the phone came into any touch with liquid. The the only thing i could think of was the solution the screen Protector Company sent. I didn't spray the solution directly on the phone but the direction told me to spray couple of sprays on the side of the SP that was going on the screen. (2 Sprays).
The Samsung rep told me the systoms don't sound like water damage. So after getting off the phone (About 1 hr) i notice the condensation was disappearing from the lens. So i took a quick blow dryer to it for about 30 secs. Turn the phone back on and everything been rock solid (Expect for wifi cutting in and out for some reason) for about 2 days.
So tomorrow Samsung fiance department will be calling me for my CC info. My question do you think i should send it in ? Do you think they will find water damage? Was this water damage ? Does the GSM galaxy nexus have Water Sticker ? I'm not able to find one. (Every where i googled no one had a direct answer)
I'm not trying to rip Samsung off i just don't want this to happen down the road again. If it was water damage ill just deal with it i guess.
I wonder if i don't open the new phone tey send me and just use my old 3gs in till i hear back from them... will i be able to send the Replacement phone back if it was water damage ? Just pay the shipping costs? First time dealing with something like this
What do you think i should do ?
Thank you for any input.
Sorry for the wall of text.
Just Notice i posted this in the wrong section My bad ill ask for mod to move it.
Look at the water contact indicator under the battery and see if it is red. A wet apply screen protector should not have caused this, but be careful to not let water get in the speaker and crevices when applying. In the future if your phone does come in contact with water or condensation remove the battery and sim Immediately and place in dry rice for 24 hours, do not try to power it on. Many others are reporting wifi instability, check the threads for solutions.
WiredPirate said:
Look at the water contact indicator under the battery and see if it is red. A wet apply screen protector should not have caused this, but be careful to not let water get in the speaker and crevices when applying. In the future if your phone does come in contact with water or condensation remove the battery and sim Immediately and place in dry rice for 24 hours, do not try to power it on. Many others are reporting wifi instability, check the threads for solutions.
Click to expand...
Click to collapse
Edited.
Looks like your good to me, I don't see any red.
WiredPirate said:
Looks like your good to me, I don't see any red.
Click to expand...
Click to collapse
Do you think Samsung will find anything ? Sorry for all the questions. The lens on the front camera was white. Is there stickers inside the phone where the CPU is
I heard there was like 3 water indicators in the phone.
That I couldn't tell you, I've never taken the phone apart so I would only be guessing. You might could find out by looking for a "tear down" of the phone, there should be several online if you do a Google search. Is the phone continuing to function well for you? Besides the wifi?
Yeah its been running great. Just got off the phone with Samsung. I think i just keep this phone. I don't want to pay for repair cost's. If the phone dies in month then i guess it was water damage. I hope there's no corrosion on PCB. I would love to take it apart but i don't want to void the warranty to check. Is there warranty Sticker in there ?
The wifi thing might be my fault. My laptop does that sometimes too. I'm just freaking out. I love the phone. I don't want it too die. Just ran a CPU stability test for about 15mins. No errors the battery was at 42c temp. Went ahead and sut the phone down. Going to wait 15 mins then turn it back on.
Hi all,
well I'm not happy at all. I am on the 3rd Nexus so far, the first one started having the phantom charging issue within about 2 weeks of owning it. That went back for repair, but when it came back I walked out the store and it would not turn on! Went back and the swapped it for a 'new' one. I say new but I'm not sure as I didn't see the box being opened. I started having problems with that one within a month or two, same again. Also every now and again it would not switch on easily without plugging it into a PC or something.
Anyway, I recently woke up one morning and the battery had died over night, tried to charge it with no luck. I have tried everything, the USB trick, leaving it overnight, all sorts. When I plug it into a USB port I get the ding dong noise, but about 4-5 seconds later it disconnects, then re-connects... and cycles again and again.
Well took it back to the shop and sent for repair and it came back exactly the same, because they say they found water damage!!! This is total rubbish and the photo 'evidence' they provided did not convince me at all! I have since opened the phone up and the tiny bit of residue on the top left of the main PCB looks more like flux than a water mark to me. The moisture sticker is fine and the area in question has hardly any components there, just a cap and resistor. I am an electronic engineer by trade and I know it would take more than that to break it!
I am certainly not going to lie down and let Vodaphone crap on me for a phone that has been well looked after and is old about 8 months old, there is no way that I'm prepared to pay £45 a month for the next 8 months for nothing!
I have ordered a new USB PCB so I will try that when it arrives but I'm wondering if anyone has had similar issues and managed to resolve them? I haven't got another battery I can try but I would be surprised if it is that?