Hello
I just purchased a GSM Galaxy Nexus From Google last monday. Got it on wednesday the first thing i did was put a screen Protector on it before booting the phone up.(ArmorSuit MilitaryShield) The phone work great on Thursday no issues what so ever. Then i Friday i went to the gym. Kept the thing in my pocket and wiped my hands before touching anything on the phone. (Waiting for otterbox to arrive)
I as soon as i get out i notice Condensation in the front camera. I soon as i received a text my phone hung up and reboot itself. After loading again to the home screen it hung up again as soon as text pop up again. I after 8 tries i final was frustrated. Took the SIM card out and swipe to the right with my finger to try to see if i could unlock it to the home screen.
I was finally able to get into the phone and turn on airplane mode before it hung up again. After i did that i Sut down phone and put the SIM card back in. Repeated the the same steps. As i turn airplane mode off the phone hung up again! (Seems everyone in the mother had to text me at that moment) I was able to make two phone call's before it lock up, but i couldn't hear them and they couldn't hear me. Called 611 then i was able to hear at&t computer but sound like the speaker was dieing. Then the phone lock up and reboot itself.
So i go into the boot loader. The phone was functioning perfected in the boot loader. Play with it for about 10mins. No hangs up. I found that weird. So i reboot the phone was able to get myself into the Factory reset. After that i did a hard factory reset.
So i call Google and they sent me over to Samsung. Samsung wants to do a replacement. I don't mind doing that i just don't like the fact they need a CC number just in case they have to Charge if the phone was abuseded which it wasn't. Baby the hell out of it. They asking me if the phone came into any touch with liquid. The the only thing i could think of was the solution the screen Protector Company sent. I didn't spray the solution directly on the phone but the direction told me to spray couple of sprays on the side of the SP that was going on the screen. (2 Sprays).
The Samsung rep told me the systoms don't sound like water damage. So after getting off the phone (About 1 hr) i notice the condensation was disappearing from the lens. So i took a quick blow dryer to it for about 30 secs. Turn the phone back on and everything been rock solid (Expect for wifi cutting in and out for some reason) for about 2 days.
So tomorrow Samsung fiance department will be calling me for my CC info. My question do you think i should send it in ? Do you think they will find water damage? Was this water damage ? Does the GSM galaxy nexus have Water Sticker ? I'm not able to find one. (Every where i googled no one had a direct answer)
I'm not trying to rip Samsung off i just don't want this to happen down the road again. If it was water damage ill just deal with it i guess.
I wonder if i don't open the new phone tey send me and just use my old 3gs in till i hear back from them... will i be able to send the Replacement phone back if it was water damage ? Just pay the shipping costs? First time dealing with something like this
What do you think i should do ?
Thank you for any input.
Sorry for the wall of text.
Just Notice i posted this in the wrong section My bad ill ask for mod to move it.
Look at the water contact indicator under the battery and see if it is red. A wet apply screen protector should not have caused this, but be careful to not let water get in the speaker and crevices when applying. In the future if your phone does come in contact with water or condensation remove the battery and sim Immediately and place in dry rice for 24 hours, do not try to power it on. Many others are reporting wifi instability, check the threads for solutions.
WiredPirate said:
Look at the water contact indicator under the battery and see if it is red. A wet apply screen protector should not have caused this, but be careful to not let water get in the speaker and crevices when applying. In the future if your phone does come in contact with water or condensation remove the battery and sim Immediately and place in dry rice for 24 hours, do not try to power it on. Many others are reporting wifi instability, check the threads for solutions.
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Edited.
Looks like your good to me, I don't see any red.
WiredPirate said:
Looks like your good to me, I don't see any red.
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Do you think Samsung will find anything ? Sorry for all the questions. The lens on the front camera was white. Is there stickers inside the phone where the CPU is
I heard there was like 3 water indicators in the phone.
That I couldn't tell you, I've never taken the phone apart so I would only be guessing. You might could find out by looking for a "tear down" of the phone, there should be several online if you do a Google search. Is the phone continuing to function well for you? Besides the wifi?
Yeah its been running great. Just got off the phone with Samsung. I think i just keep this phone. I don't want to pay for repair cost's. If the phone dies in month then i guess it was water damage. I hope there's no corrosion on PCB. I would love to take it apart but i don't want to void the warranty to check. Is there warranty Sticker in there ?
The wifi thing might be my fault. My laptop does that sometimes too. I'm just freaking out. I love the phone. I don't want it too die. Just ran a CPU stability test for about 15mins. No errors the battery was at 42c temp. Went ahead and sut the phone down. Going to wait 15 mins then turn it back on.
Related
If I leave my phone on and come back to in about an hour it becomes unresponsive. The screen is won't come on, usb won't work and the power button doesn't work as well, but the lights still flash. All I can do is take the battery out and turn it on again.
At first i thought the keypad must have been getting disabled after a certain amount of time for some reason, but since the usb the connection alos dies when it's idle it must be something else.
I've been having this problem for awhile now. It first it started every once and awhile, but now it's getting to the point that I have to reset it every hour or so.
I just upgraded my ROM to Kavana 080408, but I've had this problem running the T-mobile WM6 ROM as well, therefore I'm guessing it's a hardware issue?
Any thoughts, questions, or help is greatly appriciated!
call tmobile and ask them to send you a new phone... its hardware issues...
Thank you. Err.. the only thing I haven't mentioned (for lack of mistaking the problem) is that just 3 days ago I dropped my phone outside and it rained the next morning. When I recovered the phone it was soaked.. I let it dry out and it worked again.
I think the incedent had to have been irrelevant, because I have been having this problem for about 8 months regaurdless, just not as severe.
Would T-mobile be able to know it got wet at some point and not exchange it because they'd assume the problem was due to water damage?
Well if you look under the battery to the right where the sim card goes, there is a litmus paper that turns purple/pink when wet and its white originally. I would just remove the paper if it is purple/pink and try to cut and glue a white piece of paper the same size. And then I would call them and tell them.
Glue and fish strips?
Thanks, but hmm.. how exact should this be? I was thinking about going to the fish store and buying some test strips and using those. Then i was thinking about thinning out some glue and using that to stick it. Does this sound good? I'll post how it goes.
Dash Arrived then Died
I just got my dash about two weeks ago. Before I could start finding my way around, it began acting strangely. It would not respond and sometimes suddenly cut off on it's on. Then it got to the point where it would not turn on right away. I would have to play with it (battery and SIM removal) and then it might turn on. I thought I was using the power button incorrectly.
Finally, the dash would not turn on at all. Since it was new and insured I requested a replacement. T-Mobile insisted that I test it with a alternate battery (I had a charger stand + battery on order but it had not arrived yet.) Since it would still not turn on via USB or power adapter (no charging lights either) I was certain it was not the battery. After arguing with a T-Mobile Rep and Supervisor I finally decided to lie (er um exaggerate) and tell them I had tested an alternate battery.
Before the new phone arrived the charger and spare battery arrived. I tried both batteries in the new phone with no problems.
You may want to try and get a new phone but the T-Mo rep definitely asked me the color of the paper strip inside the battery housing. My rep told me that it would change color if the LCD was damaged or cracked but I checked another phone (Samsung T409 and Motorola V188) and based on the locations of the strips I would assume it's a water damage test strip.
You may also want to see it you can remove a strip from an older phone.
Good luck!
My Dash recently got wet (it was my 21st birthday), and now I have some (major) issues.
For a while it wouldn't turn on, at all. Then, after taking everything out (battery and sim card) and letting it sit for a few days, then recharging the batteries, my Dash turns on as soon as I put the battery in (rather than waiting for me to push the on/off button).
Then all my alarms from the past 2 weeks start to go off. As soon as I push ANY button, the Dash shuts down. End of story.
Is my beloved Dash completely FUBAR?
Thanks in advance,
David
Magic 8 Ball says: Signs point to yes
My opinion.
Remove the battery from it for 3 days.
Open it up (the phone)
Air dry the whole phone for the same amount of days.
proceed to assemble the phone back, insert the battery back.
Clear Storage command and hopefully it will set everything back to normal.
Cross your fingers.
Most likely its dead if that is happening. Probably fried some of the circuits on the board. If it is still under warrenty, you can try calling customer service and just tell them it stopped working. Don't offer up any information as to the cause.. This worked when i broke my screen.
"Customer service? Yes. My screen no longer works... Ok, we will replace it"
However, you may get dinged with a replacement fee of $100 (t-mobile) if they find that it was not the fault of the actual hardware. However, this is usually far cheaper then buying the phone again.
Interesting tho, my dash survived being fully emursed in a bucket of water. Never turned off, and still have never had any further issues. I still laff at it, i wish I coulda seen my face as I watched it sink to the bottom.
I would just call customer service and see what they say from there.
If you tell customer service what actually happened, you will have to buy a new phone. That is something I know they won't cover. Be vague and unsure of why its doing what it is doing and most likely you will be taken care of.
Thanks guys. I'll let you know how this goes (crossing fingers... but not expecting much)
So, today I was getting in the car right. My phone was battery back-less because I broke the old one and was waiting for a new. I live in south florida, and it's spring-time. The morning was a bit humid but I thought nothing of it. I turn my phone on and try to listen to some music right, but it wont let me open WM player. So I go and open something else and try to exit out. The X button won't work but the touchscreen does... weird. I then try to restart the phone. I keep holding the power button but no luck! So I'm worried and go to pull the battery out but to my surprise see a little condensation on the back of the phone. I pull the battery out and when it goes off I see CONDENSATION ON A RIGHT STRIP ON THE SCREEN. I go to turn it back on and try to do the same stuff. No buttons work, the X button and lock softkeys do not work, no hardware buttons do what their supposed to but they light up, turn the backlight on and everything!!!! I can't even do input with the touchscreen keyboard even though the screen works. Some programs I can and can't open. The phone was on for a MAXIMUM of 5-7 minutes, if that! I'm very surprised because It worked last night what leaves me to believe "Moister damage". Am I correct or is it a software problem. I cant hard reset because no way to type input. Haven't tried the sequence or mymobiler yet.... can someone tell me if the culprate to the death of my phone is moisture damage? I'm really angry now......
froggylover1345 said:
...... can someone tell me if the culprate to the death of my phone is moisture damage? I'm really angry now......
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seems like sort of thing that could happen if moisture entered into your phone as that could cause electric shocks and considering the inner hardware and electrical components are very delicate even the slightest exposure to water vapors or moisture is a enough to damage them especially considering your scenario where you had no battery (and i am assuming you didn't have back cover either or you did?) but regardless as far as my understanding is this behavior seems in line with what you are thinking.
So no way to fix it.... I'm now phoneless. I'm so mad at myself right now....
I live in SWFL and unless you dropped the thing in a puddle I cant imagine the humidty down here doing that to your phone. Did you drop the thing in a puddle? The back cover is by no means air tight so I dont think NOT having a back cover did that too your phone.
Turn the phone on and plug it into your charger and see how long it stays on. There's a trick discussed here that talks about wrapping the phone up in paper towels and then putting it in a bowl of rice for 24 hours. That should suck any moisture you have in your phone out. Just do a search in the forum for "rice" or something.. I dont know.
Good Luck Though!!!
This is the thread you want to read http://forum.xda-developers.com/showthread.php?t=669472
i wouldn't think humidity would cause that much damage.
have you installed any recent app(s) that you might suspect causing these issues?
I thought the SAME THING. That's why I thought nothing of it! I just did a hard reset on it the night before so no apps installed. I did go on Android but, I do that about 1-2 times a week. Only reason I think it's moisture is because of the "white smoke" I saw thinking it was condensation. It wasn't really taken care of for a few hours because I was in disney. When I got to the hotel I put it in paper towels. The touchscreen works, and I can open apps on the menu but not use them. Wont let input through. No hardkeys work either. I'm gonna try a hard reset.
I WAS WRONG! I just did a hard reset, and it fixed the problem! Had to do it the button sequence way but it worked! The last thing I did on it, the night before was go on Android. Everything functioned well their and had no problems. What I'm guessing is I got a bad boot or something that stopped some drivers from working. I figured this out by trying to download mymobiler on the phone so I could do a hard reset and it wouldn't let me open it because it wasn't signed with a trusted certificate. Whew.... this is A HUGE RELIEF.
ight just wanna ask everyone since the topic is mainly on "Moisture damage" i have a habit of using my phone as a shower radio...no i dont put it in the shower, i leave it on the sink farthest away from the shower stall, my question is....will this do any damage to my phone because of the moisture and heat!? because this is the 2nd time ive done it and i dont wanna continue until i get a word of approval from you guys
XERO_Racer said:
ight just wanna ask everyone since the topic is mainly on "Moisture damage" i have a habit of using my phone as a shower radio...no i dont put it in the shower, i leave it on the sink farthest away from the shower stall, my question is....will this do any damage to my phone because of the moisture and heat!? because this is the 2nd time ive done it and i dont wanna continue until i get a word of approval from you guys
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I wouldnt think it would damnage the phone. Unless you actually submerge the unit or dump water on it it should be able to withstand the humidity. It's not like its in the moisture for hours and hours just a few minutes while you shower. Keep your fan running while you shower and that should help even more; although the fan should be on while you shower anyway AND for at least 5 minutes after you shower (little known fact) to protect the drywall and structure of the bathroom.
Humid place
Where I live some times in summer we have 98% of ambient humidity!
So it´s almost impossible to have anything dry here
froggylover1345 said:
So, today I was getting in the car right. My phone was battery back-less because I broke the old one and was waiting for a new. I live in south florida, and it's spring-time. The morning was a bit humid but I thought nothing of it. I turn my phone on and try to listen to some music right, but it wont let me open WM player. So I go and open something else and try to exit out. The X button won't work but the touchscreen does... weird. I then try to restart the phone. I keep holding the power button but no luck! So I'm worried and go to pull the battery out but to my surprise see a little condensation on the back of the phone. I pull the battery out and when it goes off I see CONDENSATION ON A RIGHT STRIP ON THE SCREEN. I go to turn it back on and try to do the same stuff. No buttons work, the X button and lock softkeys do not work, no hardware buttons do what their supposed to but they light up, turn the backlight on and everything!!!! I can't even do input with the touchscreen keyboard even though the screen works. Some programs I can and can't open. The phone was on for a MAXIMUM of 5-7 minutes, if that! I'm very surprised because It worked last night what leaves me to believe "Moister damage". Am I correct or is it a software problem. I cant hard reset because no way to type input. Haven't tried the sequence or mymobiler yet.... can someone tell me if the culprate to the death of my phone is moisture damage? I'm really angry now......
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Click to collapse
Just let it do some thorough drying out. I had an old Kaiser i dropped completely in the toilet at work..lmfao You know i was pissed but..after some thorough drying and TLC, it just started wrking again like nothing ever happened. I let my father have the Tilt cuz i had already had a replacement one sent to me. Just told them i lost it. cuz u say water, they like warranty voided..lol Still wrks to this day, its his new toy till he get that new EVO 4g for sprint. he got the tilt to work with a prepaid sim card. im like dayumm..he showing something new..lol
demandarin said:
. I had an old Kaiser i dropped completely in the toilet at work..lmfao You know i was pissed
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No pun intended right?
So I accidentally put my Desire in about half an inch of water upside down. So my ear speaker, my camera lenses and flash and my head phone jack and my external speaker got submerged. It didn't sit in the water very long, probably about 3 seconds but still long enough to make it start doing some weird things. So my problems are that everything has to load everytime I want to use it. If I'm in my messages and I go to my home screen it goes to the white screen with the green HTC letters and I have to wait for it to load everything every time without fail. It also has to load all my messages when I go into them. Another thing that happens is that my power button message opens randomly and for awhile my power button wasn't working and sometimes it doesn't. So my questions for whoever can answer them is what can I do to fix those problems and where are the moisture detection papers in my phone in case I want to get it fixed under warranty? Thanks a lot.
try putting your device in an air tight container, filled with rice. the rice should absorb most or all of the moisture from your device, leave it for 12-24 hours, then boot it up and try again good luck
Anyone else? I would still like to know where the moisture detection strips are and if anyone else can help me. Thanks.
The moisture detection strips are located on the battery near the connectors and on the phone next to the battery connectors... I went swimming with my HTC desire last summer, it was fully submerged for at least 30 seconds (phone was on).. left it to dry for 5 days in dry rice, and 6 months on it still works, do defenitely try drying it further.
There is a third one too.
ephumuris said:
...
The third is inside the actual handset located directly next to the usb port. Of which mine is completely pink.
Thought it might be interesting info for anyone else who manages to water/liquid damage their devices.
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The OP says that he got the upper part submerged, so there is a chance that none of the stickers got red.
That is excellent news. Thanks everyone.
well guys, i kinda left my phone sitting nexto my glass of water when i was sleeping, woke up..and the phone was off, and the battery had a RED TAB on it. SO i put it in a bag of rice for 2 days, turned it on with a new battery and it worked COMPLETELY FINE, i used it all day, that night i turned it off and when i tried to turn it on the next morning something went wrong, The galaxy S2 logo shows up, closes then pops up again, then it boots up to the main screen where my lock screen is, the touch screen doesn't work at all anymore, So i boot it up into recovery mode, and i go to try a factory reset, and the power button doesn't let me select anything.but when i hit the little menu button on the bottom left, it takes the recovery to a loading screen, so the touch screen must be working right???... SOO i thought that id try a 1 click ROM, so i tried to connect it to my computer,and the computer doesn't read it AT ALL....i put it into ODIN mode, tried connecting it again, nothing, SOOO i really dont know what to do here, it was working perfectly fine... and the WERID THING is, when it turns on to the lock screen, i can receive texts,emails,phone calls, and the phone is updating games and stuf i have installed...i just cant unlock the screen, so if ANYONE could help me here it would be greatly appreciated, Thank you
Sounds like your phone had residual moisture trapped inside and that seeped into circuits or connections and caused a short that's borking your digitizer.
Whenever you have a water mishap like that you need to disassemble your phone and pack all the pieces in rice or suspend them in front of an air conditioner while letting the cold dry air blow over and around the parts overnight.
The a/c part I know first hand because my wife toilet bombed her epic last summer, and that's what I did, reassembled the next morning and its still working fine.
Of coarse when the phone hit the water it was pulled instantly and I pulled the battery and instantly disassembled the phone.
In your case I don't know if disassembling it now will help.
You may need parts to fix it.
Start Googling. There is NO software that's going to fix your phone.
Pp.:beer::thumbup:
From me to you on an Epic Touch running the best rom ever.
well im taking it to a cell phone repair shop in town tommorow, see if they can possibly fix it, well have to see...
Mine fell in a pot hole left it in rice for 3 days still didn't work was very laggy had to get a replacement phone
Send from a mircowave
When I got my first one I went overboard off the boat I was working on. Five minutes in the water, it was toast. That was salt water though...
Slithering from the nether regions of a twisted mind and tarnished soul
Liquipel, email them and ask them to officially support the Sprint GS2 as well as the AT&T & Tmobile that they already support for waterproofing, I already did and they said they'd do it, but it's not official yet cuz not enough people have been asking I think for the ET4G version.
sent from my ET4G on Paranoid Android using XDA Developers App in hybrid mode