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Hey all. I now have an imported Galaxy Nexus that won't turn on, here's what happened...
I bought the phone back in April and haven't had a single problem with it until now. On this past Monday I woke up, got ready for work and unplugged my fully charged GNex from my wall charger as I do every morning. On my way to work I popped my GNex into the Samsung car dock to listen to music as I do every morning. When I got to work I popped out my GNex from the dock and sat at my desk for a while. I went to check something on my phone and it felt kinda hot, I thought nothing of it and kept working. Maybe 10 minutes later I checked if it was still hot and it was, uncomfortably hot, and the battery was at like 40% (this was about 40 minutes after I took it out of the car dock).
This made me think that by some chance a program was running crazy in the background, so I restarted my phone. Booted back up, plugged it into a wall charger I have at my desk, and let it sit for about 10 minutes. I then picked it back up and it was still burning hot, now I shut it down again, unplugged it, and pulled the battery out until it cooled down (about another 10 minutes).
Now I popped the battery back in and booted it up. Starts to get hot again and now the battery is at 4%. At this point I think "WTF..." and turn the phone off and let it sit there with the battery in. Keep it in there until the battery completely discharges (the phone isn't hot anymore) thinking that maybe it's having trouble reading the battery stats idk no big deal right? Turns out no, very big deal.
Let it sit there for an hour with no battery in it, then plugged it in and tried to power it on. Nothing. Pulled the battery, popped it back in, and let it sit with the charger in it for 30 minutes. Nothing. The phone isn't getting hot at this point like it was. So I try all the button combinations with the volume buttons and power buttons and still nothing. Even when I plug the phone in the charging battery animation doesn't show up.
When I leave it plugged into the wall charger now, the phone gets a little warm as you'd expect when you charge your phone, not hot like before. I took the phone apart and saw nothing wrong with it, but then again I'm not a hardware guy so I took it to a phone repair shop. He took a look at it and couldn't find anything weird with it either (besides it doesn't work).
In this mess I tried to contact Samsung and take advantage of my "International" warranty but no dice as I'm sure most of you know (this is my $450 lesson). Samsung USA said they won't even fix it if I pay them, I have to do it through Samsung UK which is a nightmare.
The last kick to floor was seeing my credit card charged for the desk dock that I ordered a week before the day this happened. I've ordered a new battery on the off chance that maybe that's the problem, if not I'll be buying another GNex with a US Warranty from the Play Store.
Any bits of hope anyone has for me? Is it even worth my while to ship it off to another phone repair store that says they can "fix it no problem"? Sorry for the long post, everyone always says to post as much detail as possible so I did!! lol. Thanks for reading!!
In the same boat, my Nexus just died today. It is completely unresponsive. Plugging the phone into the computer with no battery will not display any OMAP hardware.
hmm I'm wondering now what is the reason? is it 4.0.4 update? my phone is getting warm after the update too, and the cpu consumes 30% power. but its not too hot, only one area, on the virtual SD card area.
where did you order your GN from? depending on which website... they may "fulfill" your warranty if you're within their warranty time frame.
zephiK said:
where did you order your GN from? depending on which website... they may "fulfill" your warranty if you're within their warranty time frame.
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Off an Amazon retailer, I already checked and they said no :-( I should be getting this battery soon, hopefully that fixes it. I highly doubt it though.
Good news, the website I got mine from(Dailysteals) is willing to do an exchange or refund for me. Surprisingly, I didn't even have to go through a lot of trouble for them to issue an RMA for me. I just had to explain my situation with them about Samsung USA/UK unwillingly to repair the phone.
tenchir said:
Good news, the website I got mine from(Dailysteals) is willing to do an exchange or refund for me. Surprisingly, I didn't even have to go through a lot of trouble for them to issue an RMA for me. I just had to explain my situation with them about Samsung USA/UK unwillingly to repair the phone.
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Nice! When did you buy it from them?
Mine just bit the dust today as well. Just contacted Handtec and hoping they'll warranty it. It was running just fine up until today and now ODIN won't write to NAND. The same thing that happened in this thread is what happened to my phone:
http://forum.xda-developers.com/showthread.php?t=1671044
kurczynski said:
Nice! When did you buy it from them?
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I bought it back in March when they had it for $465.
tenchir said:
I bought it back in March when they had it for $465.
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Damn you! lol. It specifically says on the site that I got it from that they don't offer any warranty.
dawgpound6985 said:
Mine just bit the dust today as well. Just contacted Handtec and hoping they'll warranty it. It was running just fine up until today and now ODIN won't write to NAND. The same thing that happened in this thread is what happened to my phone:
http://forum.xda-developers.com/showthread.php?t=1671044
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welcome to the club. why don't you just buy another one with a us warranty like i want to? oh ya that's right they're illegal to sell right now...
kurczynski said:
Damn you! lol. It specifically says on the site that I got it from that they don't offer any warranty.
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When I bought it, I remembered that it says 1 year warranty in the description. I mentioned this to them when I explain to them that I can't get it repaired by either Samsung USA/UK.
tenchir said:
When I bought it, I remembered that it says 1 year warranty in the description. I mentioned this to them when I explain to them that I can't get it repaired by either Samsung USA/UK.
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hmmmmm might be worth a shot
kurczynski said:
welcome to the club. why don't you just buy another one with a us warranty like i want to? oh ya that's right they're illegal to sell right now...
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I just hope Handtec covers it. I've never dealt with their warranty before and I've been trying to find if anyone had any experiences with it. I remember people saying they'd cover it for 24 months which is why I went with them in the first place.
kurczynski said:
hmmmmm might be worth a shot
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Good luck, they probably updated the warranty thing after the March sale because of the confusion with the warranty status.
YYYYYYYYYYYYYYYYEEEEEEEEEEEEEEEEEEEESSSSSSSSSSSSSSSSSSSSS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great success!!!!!!!! My extended battery just came in the mail and that was indeed the problem. WTF!? Never had that happen to me with a phone before. Totally didn't think that was gonna help lol.
kurczynski said:
YYYYYYYYYYYYYYYYEEEEEEEEEEEEEEEEEEEESSSSSSSSSSSSSSSSSSSSS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great success!!!!!!!! My extended battery just came in the mail and that was indeed the problem. WTF!? Never had that happen to me with a phone before. Totally didn't think that was gonna help lol.
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Can you explain? You mean to say you replaced your battery with an extended battery and it started working again?
dawgpound6985 said:
Can you explain? You mean to say you replaced your battery with an extended battery and it started working again?
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Absolutely. I replaced the batter with the official Samsung extended 200mAh and it turned on, funny thing is though that the same thing is happening again...it still turns on but it's getting super hot and draining almost instantly. The phone shows that it's plugged into power but it says under the battery option that the device is not charging, weird. This is what it shows my battery stats as:
https://docs.google.com/open?id=0ByadaWWGExhWMjRTUUhQOHdXZnc
https://docs.google.com/open?id=0ByadaWWGExhWbFNiR0NSTkJGcUE
The first death drop in charge is when this all started, the second one is what's happening now. It seems to be charging okay now via PC USB which doesn't make sense to me, cause I tried my wall charger and my car charger earlier and it got super hot and said it wasn't charging.
My phone is getting hot right around the area of the "Texas Instruments TWL6030 Fully Integrated Power Management with Switch Mode Charger" as seen here:
http://www.ifixit.com/Teardown/Samsung-Galaxy-Nexus-Teardown/7182/2
I'm gonna poke around with a couple things that I found on the net and hopefully resolve it, hopefully it can be fixed with software tweaks!!! Here's some stuff that I found:
http://code.google.com/p/android/issues/detail?id=22878
http://productforums.google.com/forum/#!topic/mobile/RahZtFg39DU
Try asking Google ( if you haven't already ). They maybe able to tell you a more detailed reason, and may help resolve it. Never know and Gl
Sent from my Transformer Prime TF201 using Tapatalk 2
I see. So your phone is draining the battery and not charging at all. Have you considered doing a factory reset? Maybe invest in a battery charger for the time being until the phone starts to charge the phone properly.
Oh, just a follow up on my situation. My NAND is still broken beyond repair. Tried ODIN, OMAP flash, different USB cables, drivers and nothing will write to the NAND. I contacted Handtec and they told me to RMA it to them. So I'm gonna be doing that some time this week. They want original box and everything that came with the phone so I'm trying to gather all of that before I ship it to them. Hopefully the turn around will be quick cause this Galaxy S (which also had a NAND hardware failure and repaired once by Samsung then failed again) is getting old quick.
Hi all, I'm pretty lost here. My Note II (N7100) suddenly won't charge. Earlier today it charged just fine. I've only ever run stock with root on it. It's not the charger, it's not the cable. I've tried many of both, all of which worked before, none of which work now. I flashed back to stock recovery and did a factory reset, and the problem persists.
When I plug it into a charger while off, briefly a gray battery screen with what looks like a stationary 'wait spinner' will pop up and then the screen will turn back off again. I know the USB port is not totally FUBARed, because I can flash it with heimdall in Linux. It shows up in lsusb when in the bootloader, but not otherwise. The port is pretty much spotless, especially compared with that on my GNex, which still works fine.
I've tried leaving the battery out for an hour, holding the power button, etc. It almost seems like a problem that could be solved by discharging some capacitors, but battery pulls always solved those on my Galaxy Nexus.
Any thoughts on other things I can try?
I can't even figure out how to contact Samsung support in case this is somehow a warranty/hardware issue. At least on their US site the N7100 isn't even an option in the pulldowns they want me to go through.
After some calls to Samsung USA and Canada, I gave up. Apparently the phone is from the UAE, for which Samsung USA has no phone number, and their repair centers won't touch it if it's international. This is really stupid and I plan to write to Samsung about it. It had only been three weeks since I ordered it, so I am returning it to the Amazon seller for a refund. I'll let them deal with their supplier in UAE I guess. I hate to do that, but it seems to be a hardware problem and I have no other recourse at this point.
I cant really help here but i wanted to let you know i had the same problem with a white note 2 from Carphone Warehouse in the UK, just stopped charging after owning the phone for 2 days (i had also only rooted and running stock rom).
Carphone warehouse replaced the handset for me and havent had a problem with the new one so far but its made me take extra care when plugging or unplugging the usb cable ( i use Airdroid for file transfers now). I guess there must be a defect with a limited few usb ports on the note 2.
I thought it might be a 3rd party usb cable to blame (i use a blackberry usb cable at work but ive stopped that now and only use the official Samsung cable).
Sorry i cant help just wanted to share my experiences, hope you get it sorted, good luck!
Thanks for chiming in Steve, good to know I'm not the only one. I saw another post on here like that too, maybe it was yours? There was no discussion. The strange thing is ODIN worked just fine. Maybe a loose connection only on one/both of the power pins?
Nah it wasn't me mate, I had just put it down to me being heavy handed and thought nothing more of it till I saw your post.
I've seen a post in the Jellybam thread today about the charging being down to software but I don't know how true this is as i've yet to check the facts.
Did you manage to get it replaced? I remember it was the worst feeling in the world when the realization hit that my phone wouldn't charge.
Sent from my GT-N7100 using xda app-developers app
mynamesteve said:
Did you manage to get it replaced? I remember it was the worst feeling in the world when the realization hit that my phone wouldn't charge.
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Yeah I just invoked the Amazon.com return policy, sent it back for a refund, and ordered another one. It was supposed to arrive today, but apparently UPS had some kind of mechanical issue and now it's delayed until tomorrow. I just need it to get here before my next month's Verizon plan bills so I can cancel before paying another month.
Sorry to drag up an old thread but this has just happened to me, EXACTLY the same as OP.
I've reset it, wiped everything, re-flashed latest stock firmware. Tried 3 different cables and two different chargers.
Pretty sure the battery is good because if I take it out of the phone and charge it on the dock, it works fine. If I then put the battery back into the phone, the phones works in every way except it wont charge
I have most of my digital life on this thing, I am so screwed without it. Look like its a warranty repair job then? Ive had the phone about 3 months from Phones 4U :crying:
Looks like hardware issue..
Sent from my GT-N7100 using xda app-developers app
UtkarshGupta said:
Looks like hardware issue..
Sent from my GT-N7100 using xda app-developers app
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Happened to mine to T-mobile version. Never dropped it, never got it wet, only 1.5 months old.
WTF? Seriously?
Behavior:
Charges sometimes.
Charge sometimes stops at 70% or less.
Screen sensitivity screws up sometimes.
Data constantly being transmitted whether WiFi or cell network.
Never dropped.
Never wet.
Never harshly impacted.
Never rooted.
Tried factory reset.
Tried pulling battery.
Tried different chargers and cables.
Wondering if the trident aegis case put too much pressure on the charger cable by pushing it sideways with the flap.
Any ideas?
Hardware problem.
Sent from my GT-N7100 using xda app-developers app
brocktice said:
After some calls to Samsung USA and Canada, I gave up. Apparently the phone is from the UAE, for which Samsung USA has no phone number, and their repair centers won't touch it if it's international. This is really stupid and I plan to write to Samsung about it. It had only been three weeks since I ordered it, so I am returning it to the Amazon seller for a refund. I'll let them deal with their supplier in UAE I guess. I hate to do that, but it seems to be a hardware problem and I have no other recourse at this point.
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Check in the box, and if you have an EROS Group sticker on it that means it's covered under warranty here in Dubai, UAE as they are the main distributor here for Samsung products.
Sent from the rabbit hole.
This happened to me yesterday after spilling tea on it. I took the device apart as per this video, checked the connectors and reassembled it. Voila, the charger is working again. Obviously I take no responsibility etc etc.
My Samsung Galaxy Note 2 wont charge
I have also had this problem where my galaxy note 2 wont charge. I have tried all the chargers i have used successfully in the past and none of them will charge it now. I had the problem some weeks ago and now it has happened again. I only purchased the phone in January 2013. It is very frustrating. I have never dropped my phone or damaged it in any way what so ever. I have no idea what the problem could be but i will be taking it back to Telstra as i need it sorted out.
Same problem here - is this a generic problem with the Note 2??
I always put my phone on charge overnight , woke up yesterday and it hadn't charged. Swapped batteries - no problem - then put original battery back in, hey presto, charging!
But since then both batteries have run out and I couldn't get either to take any charge. Got it plugged in now and just like other people I've got a static charging ring showing, And no power.
Bought an external charger to try and get round this, but has anyone come up with a proper solution??
-StuPC
Strange...
a mate of mine just mentioned to me today that his note was charging strangely recently, apparantly he took an air gun (on low setting) to the charging port to blast out any miniscule dust n stuff and that fixed it!
Seems they're very sensitive and the smallest thing can make it act strange
PavPev said:
a mate of mine just mentioned to me today that his note was charging strangely recently, apparantly he took an air gun (on low setting) to the charging port to blast out any miniscule dust n stuff and that fixed it!
Seems they're very sensitive and the smallest thing can make it act strange
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Thanks for the tip, Pavpev - I gave it a try but still nothing. Perhaps my phone is super-sensitive!
It happne to my note 2 as well
I had to give it for repair to service center now i just want to know what triggered it and how to prevent it..................
PavPev said:
a mate of mine just mentioned to me today that his note was charging strangely recently, apparantly he took an air gun (on low setting) to the charging port to blast out any miniscule dust n stuff and that fixed it!
Seems they're very sensitive and the smallest thing can make it act strange
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Can confirm this is the case! Tried everything, but the blowing air into the USB socket worked :good:
ive been having a problem with this phone for a while. it has a problem with turning on and statying on. i will set it on charge while its powered off for atleast two hours, but as soon as i turn it on it will last for about 5 mins and turn off.
i first replaced the battery and it has the same problem. so i replaced the charging port and it was working fine for a few weeks and now its back to the same issue. i cant even get it to charge now
so just trying to figure out what kind of other components it could be
Disclaimer: You're at a more advanced level than I am. I've never done phone repair, and I don't know enough about phone hardware to say if there are other components that could be responsible. I'm a software guy.
That being said, I'll chime in with what I do know, on the off chance that it's actually helpful.
When computers get too hot, they do an automatic thermal shutdown to try to prevent permanent damage. I assume smartphones do this as well. You're on XDA, so there's a good chance you like to tinker. Did you overclock the phone? Overclocking generates more heat, which could potentially lead to a thermal shutdown or permanent damage. Or you might be using or storing the phone in a hot environment.
Have you tried using a different charging cable? Maybe the cable or its connector went bad. You could also test the cable with a different device. Maybe the wall outlet, etc went bad. Did you check the connectors that the battery attaches to, to make sure they're clean?
When you opened the phone to replace the charging port, maybe you didn't put it together quite right, so over time something came loose or got pinched. Desktops and laptops use various types of adhesives such as thermal paste, and computer technicians have to remember to reapply new adhesive when putting a machine back together. Maybe phones use some adhesive too, and maybe you forgot to reapply it?
Hopefully someone more knowledgeable about phone hardware will chime in, but the Incredible 2 section of these forums has been a ghost town lately. That's why I'm giving my two cents. If it were me, I'd just buy a new phone.
Slinkwyde said:
Disclaimer: You're at a more advanced level than I am. I've never done phone repair, and I don't know enough about phone hardware to say if there are other components that could be responsible. I'm a software guy.
That being said, I'll chime in with what I do know, on the off chance that it's actually helpful.
When computers get too hot, they do an automatic thermal shutdown to try to prevent permanent damage. I assume smartphones do this as well. You're on XDA, so there's a good chance you like to tinker. Did you overclock the phone? Overclocking generates more heat, which could potentially lead to a thermal shutdown or permanent damage. Or you might be using or storing the phone in a hot environment.
Have you tried using a different charging cable? Maybe the cable or its connector went bad. You could also test the cable with a different device. Maybe the wall outlet, etc went bad. Did you check the connectors that the battery attaches to, to make sure they're clean?
When you opened the phone to replace the charging port, maybe you didn't put it together quite right, so over time something came loose or got pinched. Desktops and laptops use various types of adhesives such as thermal paste, and computer technicians have to remember to reapply new adhesive when putting a machine back together. Maybe phones use some adhesive too, and maybe you forgot to reapply it?
Hopefully someone more knowledgeable about phone hardware will chime in, but the Incredible 2 section of these forums has been a ghost town lately. That's why I'm giving my two cents. If it were me, I'd just buy a new phone.
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well i greatly appreciate your lengthly response. to be honest, it is my mothers phone, which is why i want to try and fix it. i gave her an iphone so she really doesnt need this phone but i would like to figure out what is wrong because i do like to tinker with things. i have tried different chords, wall outlets, usb ports on the pc etc. i will reopen the phone to see if everything is back together, because thats the only thing i can think of from what you mentioned.
thanks again. if anyone has had a similar problem, let me know
sounds like you're either having a battery issue or need to replace your charge port on your phone. its a really simple process all you do is order the port from like amazon or ebay and the old one on your phone just unplugs from your phone circuit board there actually is a tutorial forum in the development page for the droid incredible 2 that gives you instructions on how to do this. hope this was of some help to you and if so please click thanks.
jam0688 said:
sounds like you're either having a battery issue or need to replace your charge port on your phone. its a really simple process all you do is order the port from like amazon or ebay and the old one on your phone just unplugs from your phone circuit board there actually is a tutorial forum in the development page for the droid incredible 2 that gives you instructions on how to do this. hope this was of some help to you and if so please click thanks.
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The OP already tried both of those things.
Oh ok yeah i just noticed where he put that. Hardware problem maybe. Im more into software myself than i am hardware.
MINE TOO! Omg
This... it's too much. Okay, a month ago the damned power button got too hard to press in, which should have been a warning that the hardware was getting faulty I suppose. But I downloaded an app that let me use the volume button to turn screen on/off. (I won't say which because I half-blame it, unfairly, for killing my phone
(Sorry, I'm still —mourning! the death of my phone I guess.)
The app was an ugly solution, I guess, but it worked. (I couldn't turn the screen off easily, so I set the screen-off to 10 seconds.) And I hadn't used screenshots in a while so that was no big deal; and my ROM could get me to Recovery easily enough, so screw the power button, right?
But then last night, my phone STOPPED CHARGING! I did a batt pull, tried new cords; turned off every useful app. I even went back to stock ROM, which (even though plugged in) left me with 20% batt. Might as well have bricked it, I guess.
Nothing worked. I was able to turn bluetooth back on so I could use my Air Droid acct to get my on-phone pictures, at least (everything else is safe on the SD), and then I charged it overnight in the wall and hoped for the best.
I was pretty thrilled to wake up to 100% charged! —For a few minutes. As soon as I unplugged it, it started discharging fast, and then not even the wall charger stopped it from discharging.
After brooding, for a few hours, I called Verizon tech. The tech (VERY nice, admittedly) said my Dinc2 was just dead. (Damn they're good: he was more sympathetic than a doctor delivering bad news!!) —But I feel so lost. He offered me a DNA or a Dinc 4G (and some motos and crap), but said my Dinc2 wouldn't be worth fixing. He said the power button alone was a PITA, but the dongle thing you plug the charger into was likely the problem, AND it might be the battery. Maybe he said other problems, but ultimately he suggested some pre-owneds he had for sale (I'm trying to keep my unlimited data plan), or try PhoneKarma.com. (He said he didn't recommend eBay, where they have Dinc 2s, but I'm not sure why.)
So ...do Dinc2s just have power issues after (?) 3 years? I guess that's a pretty good lifetime, but boy is it depressing. (I know — hooked on a damned phone. #Sucks.) I mean, it would be stupid to fix this one, or buy another one, right?
@Trebuchette, no matter what machine you use, rechargeable batteries do not last forever. Order a new battery from Amazon or eBay and you should be fine. They're pretty cheap and easy to replace. http://www.amazon.com/HTC-Incredible-6350-BTR6350B-Packaging/dp/B0064SI3QA
A case might make your power button easier to press. The OtterBox Defender is an excellent case that you can get for $15 used (very good condition), if a new battery successfully fixes your problem.
Hey: might be worth a shot! I did try another batt, but it was older too. And I didn't think of an otterbox at all, tbh. Thanks! Might be worth a try!
Hey: does it matter much if my USB cable is LG or whatever? I tried several different USBs too, but I'd been using this LG one (no idea how!) for probably about a year.
No, the brand of micro USB cable should not matter. It's a technical standard.
Don't buy a case until you've verified that a new battery actually fixes your problem. If a battery doesn't fix it, it's only a few bucks lost. In that case, I would then get a new phone.
i just came back to this thread after i basically put the project on hold for a while and wanted to see any new suggestions. so after leaving the phone alone for two months, i pluuged the phone in and i saw that orange ligh indicating it was charging. so far so good, im not using it as a primary phone which is good, but that would be my suggestion is to give the phone a rest for a while
EDIT: yeah scratch that, its doing the same **** now
A while back i used to "try" to root stuff. I sucked at it BAD. Anyway, I have a Galaxy Note 8.0 (GT-N5110) that I had rooted to a certain point (very superficial) and I just kept it the way it was, that way I could use Multi-window for any app. This morning I unplug my tab from the charger only to be disappointed that it will not turn on. Ive tried different power outlets, different cables, different base chargers, even the whole "power+vol_up+home" thing... nothing. I never updated the tab when Kitkat came through the pipeline. Im freaking out that a new major update automatically happened overnight or something. Im sorry to trouble you all, but does anyone have suggestions? Since it's rooted I can't take it to Samsung or Best Buy. Honestly if I could just get it back to stock, that would be awesome, but im more concerned about getting it to simply turn on. Any Ideas?
If your device is rooted you won't get an OTA update so that could not be the problem. You can try to unplug battery (mus open the device)"and see what happened. Maybe your battery is faulty or someting else.
K... I appreciate it Ill take a look. But, lets say I actually open it (without making things worse), how do I determine if the battery is in fact faulty? If it is, can I get a replacement? preferably an official samsung one.
EDIT:
Scratch that. Sry, Im just always scared of doin stuff, so I always feel like I have to ask the question, but I'll look it up. Im confident at least this should be easy enough for me to do Thank you again.
The problem with this device is you cannot pull out the battery easily. Maybe after that steps it boots up again.
Battery removal wasn't bad... now I'm just waiting for a new one (ordered on ebay, crossing fingers hoping it was legit). What did you mean "after that steps it boots up agin."? Will the tablet boot up without the battery if it's plugged in or something?
varxtis said:
Battery removal wasn't bad... now I'm just waiting for a new one (ordered on ebay, crossing fingers hoping it was legit). What did you mean "after that steps it boots up agin."? Will the tablet boot up without the battery if it's plugged in or something?
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Wow, that suck. sorry for you man. For now, try to plug the tablet to a computer and while device manager opened and see if there is change. If the change say "qhsusb" or something along that line and not your model number . . . changing battery wont do anything because it's already hard bricked. if not, finger cross.
varxtis said:
What did you mean "after that steps it boots up agin."? Will the tablet boot up without the battery if it's plugged in or something?
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No. But sometimes after this step and reconnecting the battery the device boots up. Also a battery calibration is done.
I tried plugging in the tablet to the computer with the old battery and then without any battery. Neither one prompted anything in the device manager. Today I got the new battery (assuming its legit and in good condition) in the mail. I plugged it in, and nothing. Plugged the tablet with the new battery to the wall charger, nothing. Plugged the tablet with the new battery to the computer while running device manager, nothing.
I'm going assume that the new battery is dead and let it stay connected to the wall charger for 8+ hrs, and see if there are any changes.
I just really don't understand what the deal is and why this would randomly happen. Ive never had problems with the firmware or anything. I have felt like there was an issue with the battery being that it doesn't seem to be keeping much of a charge... but for it to just Hard Brick like this seems so out of the blue. Can anyone provide me with additional suggestions please?
Maybe I'll ask it this way...
Is there any way to test if the batteries are food? That way I can at least determine if the tablet is in fact hard bricked or just bad batteries.
Might not be what you want to hear, but if different cables, chargers and batteries don't work, then maybe there was a power surge overnight while the device was plugged into the wall that took out the device (I once lost a computer that way and now I only use surge suppressors (note that not all power bars are proper surge protectors! See here: http://en.wikipedia.org/wiki/Surge_protector ) that are UL 1449 certified with a low clamping voltage and high energy absorption rating as a minimum; the fancier ones can even tell you if your wall outlet has a grounding problem). Or your tablet's USB port is broken, but that doesn't make sense based on what you've said thus far. Or you're just super-unlucky and all of your replacement parts are also faulty (it could happen). Either way, I've got my fingers crossed for you!
In the meantime, a multimeter would be able to tell if the batteries hold a charge, and whether or not power flows to the device when the battery is attached or the device is plugged into the wall or computer.
Just make sure you read up on how to use one first so you don't accidentally electrocute yourself:
https://learn.sparkfun.com/tutorials/how-to-use-a-multimeter
rtiangha said:
In the meantime, a multimeter would be able to tell if the batteries hold a charge, and whether or not power flows to the device when the battery is attached or the device is plugged into the wall or computer.
Just make sure you read up on how to use one first so you don't accidentally electrocute yourself:
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Ill definitely be looking into this option in depth tomorrow, and deeply appreciate it. At least it's something. T_T I don't want my tablet going to electro grave. This sucks so bad. This has been a month from hell
First my printer decides its time to start printing crooked over a couple of months, getting so bad that it jams up a few weeks ago, requiring me to get a new printer, which has been a fiasco in and of itself that still hasnt been resolved. Ive gone through 4 printers in one week, all of them different model printers, all from HP, and each and every one of them defective.
Then my laptops video card tweaks out because of installing Splashtop Stream, which starts a domino effect requiring me to do a factory reset on the laptop.
Then my Tablet just decides to kill over.
Then my Microsoft Arc mouse decides it doesn't the want to wheel to work requiring me to purchase a new one, and when I receive it, the cover for the battery compartment is missing and the wheel click is defective. It took 2 and a half weeks to resolve
Then I get bronchitis.
all in less than a month.
Alright, ya... it's dead. Oh well. Here's me trying to make the most of it: are there any places that buy bricked tabs? I figure the parts have to have some sort of salvage value.... maybe.
You can't go to a Samsung service shop? They might not fix it under warranty, but I assume they'll have a look at it and give you an estimation? I feel for you, we all have had these awful weeks... I soft bricked my pad, my computer started to play up, my other computer decided it wanted to die after years of hard work and not skipping a beat, my son got the flu, the missus was on her monthly(grumpy wife..take cover), and when I took a break from it all on the toilet I found that we had run out of paper! To make matters worse, my favorite football team lost from a second division team.. This all happened in one single day! So chin up, it might take a week, but when all it's fixed again you'll experience deep appreciation for the things you have taken for granted.... (xda fixed my tablet, time fixed my wife)
Sent from my GT-N5100 using XDA Free mobile app
Sry for delayed response.
Im very very doubtful that Samsung will help. I have two more... ideas, before I go to Samsung. Non-invasive of coarse, wouldn't want to make matters worse.
K, So first off I took the tablet with extra battery to a tech place in the area that said the batteries are fine, but when they put a multimeter to the motherboard nothing came back. Basically its dead according to them. There's one more shop in the area I want to get a second opinion from. Next, does anyone know anything about an app called "Splashtop Stream"? I'm a fond user of Splashtop to control/view my computer straight my tablet, but when I installed "Splashtop Stream" to use the tablet as an extended screen (not just a cloned second screen), my tablet and both computers I tried it with did NOT like it. I immediately uninstalled it, but it dawned on me that it was just a matter of days later that my Tablet died. I hate to grasp at straws, but if an app like that is too resource intensive, I'm okay with seeing a connection that it fried my tablet. I can't just ask Splashtop "Hey, does your app fry motherboards", so I need a way of researching legitimate known problems. I can't afford a $400 tablet right now.
The reason why I'm using Samsung as a last resort is because it's outside my warranty time, and the moment they know that I did even the simple fast-mod on it, they'll slap it down and won't help. There no custom boot or Roms on it.
With all this said, any suggestions anyone?
misternagoya said:
You can't go to a Samsung service shop? They might not fix it under warranty, but I assume they'll have a look at it and give you an estimation? I feel for you, we all have had these awful weeks... I soft bricked my pad, my computer started to play up, my other computer decided it wanted to die after years of hard work and not skipping a beat, my son got the flu, the missus was on her monthly(grumpy wife..take cover), and when I took a break from it all on the toilet I found that we had run out of paper! To make matters worse, my favorite football team lost from a second division team.. This all happened in one single day! So chin up, it might take a week, but when all it's fixed again you'll experience deep appreciation for the things you have taken for granted.... (xda fixed my tablet, time fixed my wife)
Sent from my GT-N5100 using XDA Free mobile app
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O_O That does suck!! Sry man.
varxtis said:
Sry for delayed response.
Im very very doubtful that Samsung will help. I have two more... ideas, before I go to Samsung. Non-invasive of coarse, wouldn't want to make matters worse.
K, So first off I took the tablet with extra battery to a tech place in the area that said the batteries are fine, but when they put a multimeter to the motherboard nothing came back. Basically its dead according to them. There's one more shop in the area I want to get a second opinion from. Next, does anyone know anything about an app called "Splashtop Stream"? I'm a fond user of Splashtop to control/view my computer straight my tablet, but when I installed "Splashtop Stream" to use the tablet as an extended screen (not just a cloned second screen), my tablet and both computers I tried it with did NOT like it. I immediately uninstalled it, but it dawned on me that it was just a matter of days later that my Tablet died. I hate to grasp at straws, but if an app like that is too resource intensive, I'm okay with seeing a connection that it fried my tablet. I can't just ask Splashtop "Hey, does your app fry motherboards", so I need a way of researching legitimate known problems. I can't afford a $400 tablet right now.
The reason why I'm using Samsung as a last resort is because it's outside my warranty time, and the moment they know that I did even the simple fast-mod on it, they'll slap it down and won't help. There no custom boot or Roms on it.
With all this said, any suggestions anyone?
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I randomly bumped here and I'm no expert, but if your tablet's motherboard is indeed dead, I believe there is absolutely no way they can tell that the device got rooted at some point. You did not "hard brick" it, that's a whole other thing, or at least so I've learned in my not-very-long experience. "Hard brick" should be the result of flashing a kernel made some other device, which definitely is not your case. Moreover, that does not kill the motherboard, it just makes anything unbootable: it's a software problem, so it can actually be detected. You had a hardware failure that most likely completely wiped any proof that you have ever modified your device, so the only problem that you might have, I think, is them telling you that they take no responsibility for what your power outlet has done to the device, but they shouldn't be able to detect any modification that you have made. In my opinion technical support is worth trying.
Awesome!! Thank you so much!
varxtis said:
Awesome!! Thank you so much!
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You're welcome, good luck!
Just thought Id let everyone know that I managed to get Samsung to compromise on the matter since the Tablet is only 5 months past warranty (1yr 5mnths since purchase). So, not much longer and hopefully Ill have a tablet that works yet again.
Knowing that this is my last resort and with all the wonderful knowledge here on the forums, I'm hoping I might get some creative ideas.
I recently bought a Tab S 8.4, rooted it about 2 weeks after I got it. No problems, everything is working great. Last week, the screen starts to flicker and the tablet reboots randomly. When it does this, the battery goes from 100% down to 12%. Eventually this happens enough where the tablet won't stay on for longer than a minute. Read around the forums and find others mention the exact same issue. Potentially a battery pull/re-plug may alleviate. Tried that to no avail.
I have found that if I hold the battery plug in place *real* tight, by pushing down with my finger, the tablet operates somewhat normally. Could be a motherboard issue.
Anyone run into this at all? Thoughts? Ideas? Replacement parts? I've got a $500 brick on my hands now with no warranty to boot. :crying:
Thanks in advance!
I soldered my battery straight to the board. But before doing that, try spraying some contact cleaner (found in hardware stores) and see if it Will work
hey, i got this issue once ! go to customer service,they will fix it for you in 5min FREE !
sku|| said:
hey, i got this issue once ! go to customer service,they will fix it for you in 5min FREE !
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Which customer service are you referring to? A local samsung customer service?
Squez said:
Which customer service are you referring to? A local samsung customer service?
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yes, samsung service center
sku|| said:
yes, samsung service center
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So they took off the back cover and soldered it back in for you for free with no warranty? I'm a bit surprised they would do that. I'll have to see if I have one in my area.
Please keep us updated
Squez said:
So they took off the back cover and soldered it back in for you for free with no warranty? I'm a bit surprised they would do that. I'll have to see if I have one in my area.
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Hey Squez please keep us informed and if you get this problem resolved. I am not gonna root my Tab S until I know its safe to do so... thanks and good luck.
TeeShark said:
Hey Squez please keep us informed and if you get this problem resolved. I am not gonna root my Tab S until I know its safe to do so... thanks and good luck.
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I found a local electronic repair shop that said they could re-solder it for me relatively easily. Brought it in and he said it did look like the terminals on the battery plug had been pulled back a little bit and weren't soldered on there very good (good to hear some type of confirmation on that and he let me view it through a microscope as well). Twenty minutes and twenty dollars later, my tablet is working as it did previously. I've used it sparingly over the last 2 hours, so nothing definitive yet, but the fact that it doesn't restart right away makes me think the issue is resolved.
Thanks everyone for the suggestions!!
Sweet
Squez said:
I found a local electronic repair shop that said they could re-solder it for me relatively easily. Brought it in and he said it did look like the terminals on the battery plug had been pulled back a little bit and weren't soldered on there very good (good to hear some type of confirmation on that and he let me view it through a microscope as well). Twenty minutes and twenty dollars later, my tablet is working as it did previously. I've used it sparingly over the last 2 hours, so nothing definitive yet, but the fact that it doesn't restart right away makes me think the issue is resolved.
Thanks everyone for the suggestions!!
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eh? 20dorra ??
Squez said:
I found a local electronic repair shop that said they could re-solder it for me relatively easily. Brought it in and he said it did look like the terminals on the battery plug had been pulled back a little bit and weren't soldered on there very good (good to hear some type of confirmation on that and he let me view it through a microscope as well). Twenty minutes and twenty dollars later, my tablet is working as it did previously. I've used it sparingly over the last 2 hours, so nothing definitive yet, but the fact that it doesn't restart right away makes me think the issue is resolved.
Thanks everyone for the suggestions!!
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Glad to hear you got it working bro.. seems.like a samsung quality or even design issue, they got plenty of space yet decided to use a very small terminal
Battery Results
Just wanted to follow up with everyone that might be experiencing similar issues. After fixing the issue, and de-bloating a bit, my battery life is phenomenal. Much better than when I first got it. I suspect the battery issue was causing some drain as well, even when it wasn't restarting. The attached screen is still with 35% battery left.
Thanks to all those who contributed to this thread. I too was having battery issues. I'd get random restarts, disconnects from the cellular network, forgetting wifi passwords, battery that would go from 50% to dead in three seconds., display glitches etc. I finally opened up my tab which I thought was going to be a pain but was actually pretty easy. By naked eye the solder joints looked fine but under a microscope I could see that all six solder joints on the battery connector were cracked and by pressing on the connector could see the connector move independently from the PCB. Resoldered the joints and everything is good now.
Well my problem is that the battery isn't charging, I get a battery with a red "X" mark when the screen is on but when it is turned off, its charging well but very slow and when it reaches 99% it never goes to 100%. Could it be possible I have the same problem as you guys? no random restarts for me just the issue of sucky battery life (3 hours on wifi) and not charging
Squez said:
Just wanted to follow up with everyone that might be experiencing similar issues. After fixing the issue, and de-bloating a bit, my battery life is phenomenal. Much better than when I first got it. I suspect the battery issue was causing some drain as well, even when it wasn't restarting. The attached screen is still with 35% battery left.
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Which bloat apps did you exactly remove?
drmodify said:
Well my problem is that the battery isn't charging, I get a battery with a red "X" mark when the screen is on but when it is turned off, its charging well but very slow and when it reaches 99% it never goes to 100%. Could it be possible I have the same problem as you guys? no random restarts for me just the issue of sucky battery life (3 hours on wifi) and not charging
Which bloat apps did you exactly remove?
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Are you using the stock Samsung charger? Just plug it into the wall and it should be fine. Don't charge from the computer or use a different charger
Got that same problem. My tab will only charge up to 60% under 6 hours. Batterystatus app shows that my 2amp wall charger is just charging at 300mah +/- . Tried my power bank, same issue. Changed the cable and the reading from the wall charger is 1800mAh , could top up the battery in 2hrs
DUHAsianSKILLZ said:
Are you using the stock Samsung charger? Just plug it into the wall and it should be fine. Don't charge from the computer or use a different charger
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Using wall charger. Never charged via pc...
Any Ideas?
I have experienced this. Flickering of the screen which eventually leads to reboots. Got it fixed at a samsung service center. You rooted it but you're on stock ROM right? I think there's a problem when we root it and stick with the stock ROM. When I rooted my tab again, certain apps started FCing which lead to lags. So I'm gonna wipe this and start from scratch.