Develop Bugs

[Q] IMEI Number issue

I have bought HTC one x on monday. but it has got heating and lagging issue when I called in customer care then they asked IMEI no but both IMEI in the system info and on the box are different.
In device it displays 004999010640000.
First of all I don't know rooting or any custom Rom kind of thing. I'm currently using stock HTC sense 4.0.
Please someone get me out of this problem.
What I have to do now for claim the warranty?

Looks like a IMSI and not IMEI ..Please recheck ...and what sort of heating issues u toking abt ? While playing games the area around camera tends to get a bit heated ..Its Normal ...

I have this no by pressing *#06#
And my phone sometimes goes upto 55 while charging.
Yesterday it began to heat without using it and battery goes 74-9%.
And it restarted 4 times.
But how I claim warrenty with different IMEI.
Thanxx

Your baseband is corrupt or has been tampered with. That TAC prefix is a test one that shouldn't ever appear on a retail HTC.
All you can do is talk to HTC customer service and whoever you bought the phone from and give them the IMEI off the box whilst also explaining that the phone IMEI isn't valid.

But I m using custom HTC sense 4.0.
I never installed any Rom or something.
But retailer downloaded ics launcher,win7 launcher;and apple mac launcher .
Is it the reason for this ?
If it is then I have to talk with retailer.

deepkag said:
But I m using custom HTC sense 4.0.
I never installed any Rom or something.
But retailer downloaded ics launcher,win7 launcher;and apple mac launcher .
Is it the reason for this ?
If it is then I have to talk with retailer.
Click to expand...
Click to collapse
If you've not installed a custom firmware then there is no chance you broke it yourself. Regular apps can't alter it at all.
You'd need to have the bootloader in S-OFF mode or alter the RIL in your firmware to make it report that number.
The TAC for the One X is 35918804 so your IMEISV will be 35918804xxxxxxx.

IMEI on the box is exactly this kind....but on device its different.
& what is bootloader s-off mode ??please reply because I'm new in android field.

deepkag said:
IMEI on the box is exactly this kind....but on device its different.
& what is bootloader s-off mode ??please reply because I'm new in android field.
Click to expand...
Click to collapse
The bootloader in HTC devices usually prevents you from using custom firmware and altering the baseband. S-OFF = Security off = The ability to alter everything in the phone including the baseband.

How to check s-mode is off or on ??

I have issues due to overheating also...like accelerometer and keyboard not working sometimes after restarting device and front camera is very noisy photo looks like thousand of ants running on the face and distortion also.
But I can't claim the warranty due to this different IMEI no....

Who/where did u buy the phone from and maybe you can send it back under the cooling off period. If the imei number is wrong just explain that it was how your phone came! Btw, you haven't accidently swapped with another one X Have you? My wife and I did that when we ordered matching HTC desires.
Hope this helps a little
Sent from my HTC One X using xda premium

I have bought it from a retail store in India.
It's new and I didn't swap it till now.
But still I have got this defected piece.

Tiersten said:
The bootloader in HTC devices usually prevents you from using custom firmware and altering the baseband. S-OFF = Security off = The ability to alter everything in the phone including the baseband.
Click to expand...
Click to collapse
How to check it is on or off ??
Please tell me.
I'm really worried about this issue.

Sounds like someone has played with. it in the shop.
To check for S-OFF turn the phone on whilst holding volume down key and report back the infor seen on the screen.

I once got a xperia, the first to come out. It had been opened and returned. They assured me it was ok and was the last one left in the shop (o2) . I really wanted it there and then so I took it. It had issues so I returned it and got a desire from the 3uk shop in stead.
Not sure what consumer rights are like in India but I say return to shop and at least get the phone swapped. I find it helps to go when the shop is busy, they will soon return your phone while they are trying to sell more.
Let us know how you get on.
Sent from my HTC One X using xda premium

Sure...I will post after visiting the shop.
Thanxx.

pls look in the back side of the sim tray

Hey everyone its a miracle or something .
Today, at noon my phone restarts automatically 5 times and keep restarting till battery is completely drained but and its overheats to 62 degrees.
Then after when I restarted and check IMEI then I was shocked to see that it was same as on the box.
I don't know why this happened.
I'm not joking...its true.
And now I have to think about issues only.
How it is possible to change IMEI automatically ??

deepkag said:
Hey everyone its a miracle or something .
Today, at noon my phone restarts automatically 5 times and keep restarting till battery is completely drained but and its overheats to 62 degrees.
Then after when I restarted and check IMEI then I was shocked to see that it was same as on the box.
I don't know why this happened.
I'm not joking...its true.
And now I have to think about issues only.
How it is possible to change IMEI automatically ??
Click to expand...
Click to collapse
Take it back still. Your phone is still faulty and never should have done that.

deepkag said:
Hey everyone its a miracle or something .
Today, at noon my phone restarts automatically 5 times and keep restarting till battery is completely drained but and its overheats to 62 degrees.
Then after when I restarted and check IMEI then I was shocked to see that it was same as on the box.
I don't know why this happened.
I'm not joking...its true.
And now I have to think about issues only.
How it is possible to change IMEI automatically ??
Click to expand...
Click to collapse
Get it replaced bro.... and if the customer service executive from HTC denies, get to the manager or EMAIL them... but get it replaced, probably try first in the shop from where you bought it...

Unlocking through htcdev.com and warranty repair - my story

I have bought through clove.co.uk my HTC ONE X.
I have successfully unlocked it through htcdev.com
Now I have a yellowish spot on the lower left corner - a hardware fault, clearly.
I have sent it back to clove.co.uk
They told me that HTC has some doubts about free of charge repairing.
I will keep you posted.

ninja.rogue said:
I have bought through clove.co.uk my HTC ONE X.
I have successfully unlocked it through htcdev.com
Now I have a yellowish spot on the lower left corner - a hardware fault, clearly.
I have sent it back to clove.co.uk
They told me that HTC has some doubts about free of charge repairing.
I will keep you posted.
Click to expand...
Click to collapse
please do..as your story seems quite interesting now. hopefully they will replace it for you but kinda makes you think twice before unlocking it now kinda makes me sad hearing that..i really do hope there is an S-OFF exploit cause if there is not i maybe just maybe might end up selling this and going back to either s2 or buy the s3 when that comes out and hopefully that bootloader will be unlocked...i am really loving my phone but things on this side seem so complicated compare to the s2 one

The htcdev unlock shouldn't affect your hardware warranty but it is worded so that in theory anything could be blamed on you altering the firmware. It would be daft if they do end up refusing to fix your phone for free as it is obviously nothing to do with the unlock.

NoobTerminator said:
please do..as your story seems quite interesting now. hopefully they will replace it for you but kinda makes you think twice before unlocking it now kinda makes me sad hearing that..i really do hope there is an S-OFF exploit cause if there is not i maybe just maybe might end up selling this and going back to either s2 or buy the s3 when that comes out and hopefully that bootloader will be unlocked...i am really loving my phone but things on this side seem so complicated compare to the s2 one
Click to expand...
Click to collapse
Yea if you want an easy to root/mod phone Samsung ones are generally better.
Sent from my HTC One X using XDA

I also have informed Clove that I have posted here.
Let's wait and see whether all the hype about HTC opening the bootloader is just marketing or has some sense. After all, I didn't alter anything hardware so if - say - some button or screen ceases to function or doesn't do it properly, why shouldn't warranty be valid??

The thing with the yellow point is well known. At least in Germany. Had a One X that had the same yellow spot on the left bottom of the display too.
Brought it back to the shop (Saturn) and get a complete new one.
Hopefully you get a new one, too!
Forget to mention that I've didn't unlock it.

ninja.rogue said:
After all, I didn't alter anything hardware so if - say - some button or screen ceases to function or doesn't do it properly, why shouldn't warranty be valid??
Click to expand...
Click to collapse
The way HTC word it on htcdev is that because you're not using official validated firmware then you might have had faulty firmware which damaged hardware e.g. it was overheating but the firmware somehow managed to ignore it and continue.
It depends on what is faulty I guess. If the micro USB socket breaks then it is obviously nothing that could be caused by firmware.
The yellowish spot is probably the glue they used to stick the LCD to the touchscreen. There are quite a few mentions of similar spots on this forum. Was it there when you first got the phone?

Yes it was there but it went unnoticed due to excess of enthusiasm in going through each and every menu and too much work to take care of small details. but then, with time, I got aware of the yellow spot.
Clove also noticed it and sent the phone to HTC.

I avoided unlocking at HTCDev as I'd like to keep my warranty, so I will be waiting for Revolutionary
Sent from my HTC One X using xda premium

same story here, i'm about to send it to htc, i'll await your results, too.

So no rooting without potential warranty issues?

patp said:
So no rooting without potential warranty issues?
Click to expand...
Click to collapse
HTC is entitled to some form of protection. If you overclock and fry your CPU they shouldn't have to eat the cost. Friends who unlocked international phones have gotten h/w (display, build issues, etc.) related warranty service from HTC with no hassle.
Here's their policy:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Unlocking the bootloader means that you now have the ability to customize software on your device. Please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means.
It seems fairly reasonable. Asus has Prime owners completely waive their warranty rights, even for non-related issues, when they unlock their bootloaders. So it could be worse.
You know the old saying - "you play, you pay."

BarryH_GEG said:
HTC is entitled to some form of protection. If you overclock and fry your CPU they shouldn't have to eat the cost. Friends who unlocked international phones have gotten h/w (display, build issues, etc.) related warranty service from HTC with no hassle.
Here's their policy:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Unlocking the bootloader means that you now have the ability to customize software on your device. Please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means.
It seems fairly reasonable. Asus has Prime owners completely waive their warranty rights, even for non-related issues, when they unlock their bootloaders. So it could be worse.
You know the old saying - "you play, you pay."
Click to expand...
Click to collapse
One one side - an entirely software based brick: user should pay. On the other side, failed hardware: manufacturer should pay. In between there may be differences of opinion!

patp said:
So no rooting without potential warranty issues?
Click to expand...
Click to collapse
I have also sent my phone in for a yellow spot. Phone was rooted on HTC dev. Right now the status is "In Repair". So we will see what they say. I did flash back to stock before sending it in.

i rooted my HOX also. after 2 weeks i noticed the wifi fault AND a yellow spot. relocked it and send it in for repair. returned the phone a few weeks later. Still had a wifi issue, but now i don't get warranty for their faulty repair the first time because they saw is was *relocked*
after a few angry phone calls i decided to fix it my self

Lazy-eye said:
i rooted my HOX also. after 2 weeks i noticed the wifi fault AND a yellow spot. relocked it and send it in for repair. returned the phone a few weeks later. Still had a wifi issue, but now i don't get warranty for their faulty repair the first time because they saw is was *relocked*
after a few angry phone calls i decided to fix it my self
Click to expand...
Click to collapse
My status just changed to "REPAIR COMPLETE". So i think i am in the clear.

I think due to a bad install of a rom on my part the phone would not charge.I had used Htcdev to unlock but reset to facory settings before sending it back to HTC for repair.I have been told its been repaired and on its way back to me.

Flyinace2000 said:
My status just changed to "REPAIR COMPLETE". So i think i am in the clear.
Click to expand...
Click to collapse
Strange now i am back to "In Repair"

Flyinace2000 said:
Strange now i am back to "In Repair"
Click to expand...
Click to collapse
And now it is back to awaiting device....very strange.

Flyinace2000 said:
And now it is back to awaiting device....very strange.
Click to expand...
Click to collapse
And now it shows the phone is being returned. So looks like they didn't care/check that my phone was "relocked".
UPS is set to drop it off tonight, but i am away on business so won't be able to report back on the quality until this weekend.
-Will

HTC Warranty Workaround ?

I read through few posts about people being able to claim their warranty even after unlocking their bootloader , now these people had almost the same problem ..there screen wouldn't display anything or their phone wouldn't boot up at all. So I guess HTC won't check for your warranty if your phone is not booting up ...they'll just check your bill and see if its under warranty and do it for free ...
Sent from my HTC One X using xda app-developers app

Well I've seen people get away with this, but I still darent unlock/root.
Because I know what my luck is like and I would be the only one that doesn't get repaired !!

It took me 4 weeks to pluck up the courage to unlock my phone and I'm glad I did. I now have no warrenty but I do have an awesome phone.
Also I heard that if your phone is completely dead there is no way to tell if the phone is unlocked or not. So there is a reasonable chance you'll get your phone replaced.

Awt67 said:
It took me 4 weeks to pluck up the courage to unlock my phone and I'm glad I did. I now have no warrenty but I do have an awesome phone.
Also I heard that if your phone is completely dead there is no way to tell if the phone is unlocked or not. So there is a reasonable chance you'll get your phone replaced.
Click to expand...
Click to collapse
lol sounds like a good plan, now everyone who needs repair will burn it's phone and get new replacement under warranty

Awt67 said:
It took me 4 weeks to pluck up the courage to unlock my phone and I'm glad I did. I now have no warrenty but I do have an awesome phone.
Also I heard that if your phone is completely dead there is no way to tell if the phone is unlocked or not. So there is a reasonable chance you'll get your phone replaced.
Click to expand...
Click to collapse
Yeah I've been debating for about 3 weeks now, would you really say its worth it?
What ROM you using?
And, about the warranty, what does completely dead mean?
Not booting?
Or bricked etc?
Cheers mate.

I am using Cyanogen Domination 10. It is still work in progress but it stable enough for everyday use. I would also say if you do unlock your phone try roms other as well because they all offer something different.
Dead as in bricked, although if you follow unlock steps carefully there is little chance of bricking your phone

I unlocked my phone the day I bought it ... I'm not regretting it all but the little yellow spot in the bottom left corner is annoying sometimes ..
Sent from my HTC One X using xda app-developers app

lets just make this clear, its certainly posted here already in many many threads...
if you read the unlocking stuff properly on the htc website, it clearly says that the warranty will be invalid for anything caused by unlocking the bootloader
so if you have a blatant hardware problem, ie the wifi antenna problem, they still have to repair it foc
so basically, unless you brick your device, you still have a warranty.
they might try insisting on replacing the main board for a cost, which i've heard quite often. the wifi fix requires changing the main board anyway, so for at least that problem, they shouldn't charge to fix.
still, it does depend on the type of problem as to whether you could convince them not to change the main board..

Warranty claim for unlocked boot loader...DENIED

Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2

i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
htc have admitted this design flaw, so how they can even consider rejecting your repair on the basis of an unlocked bootloader is RIDICULOUS (HTC I hope you're reading this - your policies are ****ing stupid and you REALLY need to reconsider them, using somebody who has a brain, preferrably)
Please please please, DO NOT give up. DO NOT go off the phone, or leave them alone until they agree to fix THEIR design fault for free.

Rule 1 of sending a phone back to manufacturer: Lock the bootloader up again. At the end of the day HTC are a corporation, and will do anything they can to make sure they don't have to replace faulty units. This is why the EU have so many consumer protection laws, to stop this happening.
Not sure where you can go from here though, perhaps you can take it back to the store you purchased it from, and get them to replace it?

Relocking the boot leader wont help. They still know you unlocked it.
Tell them they had better have proof you damaged it or you'll commence litigation. What they are doing is illegal.

@OP I had the same issue. I waited 2 months or maybe even longer in the hope that a RUU for my phone would pop up, which it hasn't. I'm not sure if it's out now but i don't need it anyway.
I was on arhd 9.2.0 and got sick of my faulty unit, so without second thought i went to my provider with an unlocked bootloader and custom rom on my phone, sent it in and had it sent back to me two weeks later completely fixed. My warranty was not voided, they were even did a factory reset.
But then again, i live in europe and our laws help us. Just like with mobile internet, every contract now has unlimited data, due to the fact that anyone who would exceed a certain limit ended up paying a hefty some. Glad we have this internet issue out the way too
Good luck to you hope it goes well

lawrence750 said:
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
Click to expand...
Click to collapse
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.

Scare the rep using strong legal words, and say you asked some of your lawyer friends and stuff like that so you can speak to a higher person, remember to speak professional and don't use unpleasant/raging behavior and the rep will hopefully consider your situation and try to help.
I once bought a laptop at a large retailer and dropped the laptop and broke the screen the first day, and managed to get it replaced by speaking the to manager of the customer service although it was against the warranty, they're human after all and business is not always just business

Scan the WiFI HARDWARE FAULT thread for useful posts. Try going through an alternative service center. I got mine rejected by one service center and I got it fixed from another service center.

BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Click to expand...
Click to collapse
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.

I've sent in my HOX once before due to earjack problems (something stuck inside?).
I sent it in directly, unlocked, custom ROM, faux' kernal.
They fixed it for me and even replaced my battery for free!
They then returned my phone, stock, locked(not relocked).
And the IMEI number changed as well, basically a new phone.
Hmmm

shadehh said:
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
Click to expand...
Click to collapse
You completely missed my point.
In the UK your statutory rights are with the retailer NOT the manufacturer.

BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Click to expand...
Click to collapse
to be fair it hasn't been said whether op bought it from htc or not
you are right though, i should have been more specific

mervlee said:
Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Mods should inform You that there are a specific thread to deal about bad wifi signal. Do not create a new thread to inform us something that we already know.
Thanks

I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2

mervlee said:
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Well, it seems another thread blaming Htc brand.

Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2

I have a similar problem, i have yellow spots on the screen, and the service center denied the repair becose of the relocoed bootloader.
What we need to do is to find a way to make the bootloader say locked instead of relocked and everything will be ok.
I used to own a Galaxy S 2, that phone had a counter for custom roms, if you wanted to claim warranty all you needed to do was to reset the binary counter using the usb jig or a apk called triangle away.

mervlee said:
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Mate, you give your point of view about your problem, and I am giving my point of view about your post that in fact is what I said. So ifI you asking for respect for your point of view respect my point of view. As you say you are waiting for a reply so I do not understand why you post if you have not got an answer yet. I would see logical your post If you got a reply but you got not yet.

My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).

androidino95 said:
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
Click to expand...
Click to collapse
I had a similar story, my HOX suffered bad wifi signal, and then unroted, relocked, sent to HTC and get it bak repaired for free. But it was on Spain HTC.

Unresponsive phone - Dead?

Bit of a strange one.....
Phone was fine last night, replied to a text, checked my phone 10 minutes later and its not working, doesn't seem to be responding to the power button so was a little confused, no captive feedback, no lights or sounds. Battery was showing 62% prior.
It hasn't worked since.
Tried:
- Holding down the power to restart the phone.
- Holding down power and vol - to get into the bootloader
- Charged it for 10 hours (doesn't even indicate the LED)
- Tried connecting to a PC (and PC doesn't recognise it at all - again no LED)
The phone is an international one x. It is rooted and has been fine since August on root. Wasn't being used excessively or any stress that you would expect to cause a failure. Wasn't dropped or anything.
I'm stumped, had a search on here and can't find anything. So before i put an insurance claim in, does anyone have any suggestions? Battery failure? Motherboard failure?
Cheers

Try connecting your phone to your pc, see what Windows recognises it as
Sent from my faster than SGS3 HOX.

XxVcVxX said:
Try connecting your phone to your pc, see what Windows recognises it as
Sent from my faster than SGS3 HOX.
Click to expand...
Click to collapse
It doesn't recognise it as anything and the led is not appearing on the phone.
Thanks

Phone is stuck in apx mode or something, you'll have to send it back for repair. I just did it 2 days ago, It's really worring because I'm seeing a lot of these cases but nobody has reported back to say what htc has done about it. I hope I don't get charged for it.

Maximus78 said:
Phone is stuck in apx mode or something, you'll have to send it back for repair. I just did it 4 days ago, It's really worring because I'm seeing a lot of these cases but nobody has reported back to say what htc has done about it. I hope I don't get charged for it.
Click to expand...
Click to collapse
Is that likely to be software related? As Im giving a HTC rep a hard time on the Chat and he has stipulated the following (which i am tasking him about as i believe he is in accurate)
'Should our engineers find any physical damage, wear and tear, illegal software, illegal repair attempts or your warranty has expired, the repair will be chargeable and we will send you a quote via email.'
Well that covers every single warranty claim does it not?

Used to have this problem with my sensation xe,connect to pc and 're boot your bootloader,can't remember the exact commands.
Worth a try ..
Sent from my HTC One X using xda app-developers app

Phone is dead send it to HTC ,they will repair it under warranty,HTC won't know anything because phone is DEAD

atrako1973 said:
Phone is dead send it to HTC ,they will repair it under warranty,HTC won't know anything because phone is DEAD
Click to expand...
Click to collapse
How do i know its 100% dead, can they do anything i can't? Also they can tell from my IMEI its rooted and will blame that as a way to avoid a warranty claim.

markb63 said:
Used to have this problem with my sensation xe,connect to pc and 're boot your bootloader,can't remember the exact commands.
Worth a try ..
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
I have tried various ABD reboot commands (to my brief knowledge) and its non existent as far as a PC is concerned

vis-tec said:
I have tried various ABD reboot commands (to my brief knowledge) and its non existent as far as a PC is concerned
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Mine wasn't non existent to my pc. When I connected it via usb my pc made a sound but not like the normal one and then windows said it couldn't install the drivers. So each time I connected it a strange exclamation mark was showing where normally it would show usb connected.
There is no wear and tear and not opened it but if they mean illegal software as in custom rom then I'm F***ed. So I'm not sure how they'll respond. Got a msg from three uk today saying they've received my device and are assessing it now. So that was two days of sending it in, not bad.
Think I might open a thread when I get it back letting everyone know the final outcome since I haven't seen anyone reporting on what similar experience they've had.

vis-tec said:
How do i know its 100% dead, can they do anything i can't? Also they can tell from my IMEI its rooted and will blame that as a way to avoid a warranty claim.
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Again HTC has no chance in hell to know whatever happened to your phone ,they will change the motherboard ,end of story,please send it to HTC ,call them ,tell them phone is not respoding to anything,don't mention root or anything like that,they will arange pick-up ,HTC one x still has 16 months warranty, send it don't be a chicken

even mines stuck in apx mode..i also have given the phone to service centre...curiously all the post about apx mode have occured after they upgraded to jb.

kartiyk said:
even mines stuck in apx mode..i also have given the phone to service centre...curiously all the post about apx mode have occured after they upgraded to jb.
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I never upgraded to JB so that debunks that myth, H3G_001 cid. I started experiencing massive lock-ups and force closures before it stopped responding (apx-mode). I have sent it in for repair now.

Maximus78 said:
I never upgraded to JB so that debunks that myth, H3G_001 cid. I started experiencing massive lock-ups and force closures before it stopped responding (apx-mode). I have sent it in for repair now.
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right then~ even i faced lot off errors just before it went dead....unfortunately i thought it to be a rom issue,but learnt my fate a few hours later !

Don't believe mine was an APX issue. Didnt get the 'APX Scfreen' that many describe or any kind of recognition from a PC either on the PC or the phone.
Phone was collected 2 hours ago. Will advise when i hear from them. If not i will put an insurance claim in through my phone insurance.

vis-tec said:
Don't believe mine was an APX issue. Didnt get the 'APX Scfreen' that many describe or any kind of recognition from a PC either on the PC or the phone.
Phone was collected 2 hours ago. Will advise when i hear from them. If not i will put an insurance claim in through my phone insurance.
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apx screen doesnt show up in our phones. when you connect the device through usb it will show up as drivers not avaialable or so.and apx will be shown in device manager window

I have same problem with my One X. Phone is now in service and I wait to see what will be with my phone. I also have many problems with some apps, IGO stop to work, Google maps also and when I try to open quadrant standard my phone turn off display and died :crying: .
I am from Europa (Serbia) I bought brand new phone from a guy who brought it from Singapore (don´t have warranty). Phone is CID - 044 and Asia_WWE. My friend have phone service and yesterday he try everything and nothing, today will try with something what he called "BOX"

This is getting scary because the exact same thing is happening to many of us now and around the same time. I accepted a quote from three uk yesterday of £76 to repair it. The three service centre chap said due to illegal software they were not able to flash it. I am very saddened that I won't be able to flash from now on.

Maximus78 said:
This is getting scary because the exact same thing is happening to many of us now and around the same time. I accepted a quote from three uk yesterday of £76 to repair it. The three service centre chap said due to illegal software they were not able to flash it. I am very saddened that I won't be able to flash from now on.
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If Three UK supplied your phone, you shouldn't have to pay. Consumer protection laws.

BenPope said:
If Three UK supplied your phone, you shouldn't have to pay. Consumer protection laws.
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But they knew I'd put illegal software on it. I'm sure they just connected it to their pc got a nod from htc and that sorted that problem out. 76 quid please for looking at it.