I have bought HTC one x on monday. but it has got heating and lagging issue when I called in customer care then they asked IMEI no but both IMEI in the system info and on the box are different.
In device it displays 004999010640000.
First of all I don't know rooting or any custom Rom kind of thing. I'm currently using stock HTC sense 4.0.
Please someone get me out of this problem.
What I have to do now for claim the warranty?
Looks like a IMSI and not IMEI ..Please recheck ...and what sort of heating issues u toking abt ? While playing games the area around camera tends to get a bit heated ..Its Normal ...
I have this no by pressing *#06#
And my phone sometimes goes upto 55 while charging.
Yesterday it began to heat without using it and battery goes 74-9%.
And it restarted 4 times.
But how I claim warrenty with different IMEI.
Thanxx
Your baseband is corrupt or has been tampered with. That TAC prefix is a test one that shouldn't ever appear on a retail HTC.
All you can do is talk to HTC customer service and whoever you bought the phone from and give them the IMEI off the box whilst also explaining that the phone IMEI isn't valid.
But I m using custom HTC sense 4.0.
I never installed any Rom or something.
But retailer downloaded ics launcher,win7 launcher;and apple mac launcher .
Is it the reason for this ?
If it is then I have to talk with retailer.
deepkag said:
But I m using custom HTC sense 4.0.
I never installed any Rom or something.
But retailer downloaded ics launcher,win7 launcher;and apple mac launcher .
Is it the reason for this ?
If it is then I have to talk with retailer.
Click to expand...
Click to collapse
If you've not installed a custom firmware then there is no chance you broke it yourself. Regular apps can't alter it at all.
You'd need to have the bootloader in S-OFF mode or alter the RIL in your firmware to make it report that number.
The TAC for the One X is 35918804 so your IMEISV will be 35918804xxxxxxx.
IMEI on the box is exactly this kind....but on device its different.
& what is bootloader s-off mode ??please reply because I'm new in android field.
deepkag said:
IMEI on the box is exactly this kind....but on device its different.
& what is bootloader s-off mode ??please reply because I'm new in android field.
Click to expand...
Click to collapse
The bootloader in HTC devices usually prevents you from using custom firmware and altering the baseband. S-OFF = Security off = The ability to alter everything in the phone including the baseband.
How to check s-mode is off or on ??
I have issues due to overheating also...like accelerometer and keyboard not working sometimes after restarting device and front camera is very noisy photo looks like thousand of ants running on the face and distortion also.
But I can't claim the warranty due to this different IMEI no....
Who/where did u buy the phone from and maybe you can send it back under the cooling off period. If the imei number is wrong just explain that it was how your phone came! Btw, you haven't accidently swapped with another one X Have you? My wife and I did that when we ordered matching HTC desires.
Hope this helps a little
Sent from my HTC One X using xda premium
I have bought it from a retail store in India.
It's new and I didn't swap it till now.
But still I have got this defected piece.
Tiersten said:
The bootloader in HTC devices usually prevents you from using custom firmware and altering the baseband. S-OFF = Security off = The ability to alter everything in the phone including the baseband.
Click to expand...
Click to collapse
How to check it is on or off ??
Please tell me.
I'm really worried about this issue.
Sounds like someone has played with. it in the shop.
To check for S-OFF turn the phone on whilst holding volume down key and report back the infor seen on the screen.
I once got a xperia, the first to come out. It had been opened and returned. They assured me it was ok and was the last one left in the shop (o2) . I really wanted it there and then so I took it. It had issues so I returned it and got a desire from the 3uk shop in stead.
Not sure what consumer rights are like in India but I say return to shop and at least get the phone swapped. I find it helps to go when the shop is busy, they will soon return your phone while they are trying to sell more.
Let us know how you get on.
Sent from my HTC One X using xda premium
Sure...I will post after visiting the shop.
Thanxx.
pls look in the back side of the sim tray
Hey everyone its a miracle or something .
Today, at noon my phone restarts automatically 5 times and keep restarting till battery is completely drained but and its overheats to 62 degrees.
Then after when I restarted and check IMEI then I was shocked to see that it was same as on the box.
I don't know why this happened.
I'm not joking...its true.
And now I have to think about issues only.
How it is possible to change IMEI automatically ??
deepkag said:
Hey everyone its a miracle or something .
Today, at noon my phone restarts automatically 5 times and keep restarting till battery is completely drained but and its overheats to 62 degrees.
Then after when I restarted and check IMEI then I was shocked to see that it was same as on the box.
I don't know why this happened.
I'm not joking...its true.
And now I have to think about issues only.
How it is possible to change IMEI automatically ??
Click to expand...
Click to collapse
Take it back still. Your phone is still faulty and never should have done that.
deepkag said:
Hey everyone its a miracle or something .
Today, at noon my phone restarts automatically 5 times and keep restarting till battery is completely drained but and its overheats to 62 degrees.
Then after when I restarted and check IMEI then I was shocked to see that it was same as on the box.
I don't know why this happened.
I'm not joking...its true.
And now I have to think about issues only.
How it is possible to change IMEI automatically ??
Click to expand...
Click to collapse
Get it replaced bro.... and if the customer service executive from HTC denies, get to the manager or EMAIL them... but get it replaced, probably try first in the shop from where you bought it...
Related
Hello,
I have been using this phone for the past 3 months and I haven't had any problems. I recently upgraded to version 2.3.5 and everything was ok with noticeable improvements to battery backup also.
The problem started yesterday when the phone restarted twice on its own and I thought there must be a problem with some running processes and I decided to switch off and on the phone. After switching off, I haven't been able to turn on the phone back again. There is no display when I press the power key, and initially it used to vibrate briefly when I power ON and now it has stopped doing that also.
I have tried different recovery methods from the internet by removing the battery, sim and memory card and even trying to get into recovery mode. The phone seems to be completely dead now with the key back lights illuminating when connected to the charger being the only response in the phone.
Please help me in identifying the problem and recovering the phone.
Have you rooted your phone ?
Rooted and installed ClockworkMod ROM manager
Yes, I have rooted the phone and this problem started after installing ClockworkMod ROM manager. I have currently given the phone for service.
Since the phone is currently not powering ON, can the service personnel find out if I have rooted the phone thereby making the warranty void? If the warranty is void what options do I have?
Mostly they will not notice ..... Have they got back to you ?
The reason why it crashed is because no one has made a CWM Recovery for the XT530 ... .. This phone really has poor development support its soo sad ...
arkfirext said:
Hello,
I have been using this phone for the past 3 months and I haven't had any problems. I recently upgraded to version 2.3.5 and everything was ok with noticeable improvements to battery backup also.
The problem started yesterday when the phone restarted twice on its own and I thought there must be a problem with some running processes and I decided to switch off and on the phone. After switching off, I haven't been able to turn on the phone back again. There is no display when I press the power key, and initially it used to vibrate briefly when I power ON and now it has stopped doing that also.
I have tried different recovery methods from the internet by removing the battery, sim and memory card and even trying to get into recovery mode. The phone seems to be completely dead now with the key back lights illuminating when connected to the charger being the only response in the phone.
Please help me in identifying the problem and recovering the phone.
Click to expand...
Click to collapse
Hey,i 2 have the same problem and i have also rooted the phone . But when i tried to install cynogen mod. The phone did not start after that and i think it became dead!!!
Plz tell what can be done??
Motherboard replacement for dead motorola fire xt
Motorola service hasn't been able to flash the device with proper firmware and now they have decided to change the motherboard. They say it will take a few more days to get the motherboard possibly from their office from Bangalore. Keeping my fingers crossed till I get back the phone and hopefully there aren't any new problems with the new motherboard.
Guru$$ said:
Hey,i 2 have the same problem and i have also rooted the phone . But when i tried to install cynogen mod. The phone did not start after that and i think it became dead!!!
Plz tell what can be done??
Click to expand...
Click to collapse
if your phone is within its warranty period, you can take it over to the nearest service centre for motorola. You can find the details for the service centres across India from their website. Do not mention that you have rooted the phone and tried installing cynogenmod.
Same problem...
have u got ur mob back??
Did the service center knew u rooted it??
please help...
fkid93 said:
Same problem...
have u got ur mob back??
Did the service center knew u rooted it??
please help...
Click to expand...
Click to collapse
I am still waiting for the service center to replace the motherboard and I hope to get it this week.
Since the phone is completely dead, they haven't been able to establish a connection via USB and hence they haven't found out that the phone was rooted earlier.
Yeah....my phone is fine now and it is working. I sent the phone to motorola service center to repair it. First they changed the motherboard but still the phone did not work. i sent the phone again and then they said that the battery had been locked and then they unlocked the battery and my phone got working!!......
Guru$$ said:
Yeah....my phone is fine now and it is working. I sent the phone to motorola service center to repair it. First they changed the motherboard but still the phone did not work. i sent the phone again and then they said that the battery had been locked and then they unlocked the battery and my phone got working!!......
Click to expand...
Click to collapse
Great to hear that you have got your phone back in working condition. Mine is still in the service center and they say it will take a few more days to get the replacement motherboard. I do have the following questions regarding your serviced phone.
- What do you mean by "battery has been locked"? What happens and how to detect the same.
- Did you get your replacement motherboard with the updated 2.3.5 software?
arkfirext said:
Great to hear that you have got your phone back in working condition. Mine is still in the service center and they say it will take a few more days to get the replacement motherboard. I do have the following questions regarding your serviced phone.
- What do you mean by "battery has been locked"? What happens and how to detect the same.
- Did you get your replacement motherboard with the updated 2.3.5 software?
Click to expand...
Click to collapse
1.I dont know what battery lock means but the motorola service ppl said that the battery had got locked.
2.I didnt get the 2.3.5 software with the replaced motherboard.
Also my device was rooted before but the service ppl did repair it!!
Guru$$ said:
1.I dont know what battery lock means but the motorola service ppl said that the battery had got locked.
2.I didnt get the 2.3.5 software with the replaced motherboard.
Also my device was rooted before but the service ppl did repair it!!
Click to expand...
Click to collapse
Mine is still with Motorola service center and it has taken them more than 2 weeks to get the motherboard replaced. I still get the response from them that they are waiting for the motherboard shipment from Delhi. How was your experience with the service center?
Crap service!!
it was awful. These guys took over a month to repair my phone.
Poor service from Motorola
Guru$$ said:
it was awful. These guys took over a month to repair my phone.
Click to expand...
Click to collapse
That is really really bad service from Motorola. What reasons were they giving you for the delay over a period of a month? It has already been frustrating without the phone for the last 2 weeks and thinking of waiting for few more weeks and not days is making me literally mad ...
Is there anyway we can escalate the issue to get a better and faster response from them?
poor service
arkfirext said:
That is really really bad service from Motorola. What reasons were they giving you for the delay over a period of a month? It has already been frustrating without the phone for the last 2 weeks and thinking of waiting for few more weeks and not days is making me literally mad ...
Is there anyway we can escalate the issue to get a better and faster response from them?
Click to expand...
Click to collapse
No....there's no way!
U just have to wait
No response from Motorola
Guru$$ said:
No....there's no way!
U just have to wait
Click to expand...
Click to collapse
Its really very difficult to contact the service center over the phone as they rarely answer calls. I have now tried registering a complaint with Motorola customer care in order to escalate the issue. The problem is they are very vague about the time it would take to get the phone serviced. In this day and age if you cannot give a definitive commitment then it is very difficult to sustain.
fkid93 said:
Same problem...
have u got ur mob back??
Did the service center knew u rooted it??
please help...
Click to expand...
Click to collapse
Hi Don't worry, they can't findt that your phone is rooted, they will replace the mobile except battery, because I had the same problem in the last month and they took one month time to replace it. I am from Hyderabad for any more information you may contact me on my mobile: 9705397056
---------- Post added at 06:37 PM ---------- Previous post was at 06:26 PM ----------
arkfirext said:
Its really very difficult to contact the service center over the phone as they rarely answer calls. I have now tried registering a complaint with Motorola customer care in order to escalate the issue. The problem is they are very vague about the time it would take to get the phone serviced. In this day and age if you cannot give a definitive commitment then it is very difficult to sustain.
Click to expand...
Click to collapse
Hi You may contact Mr. Vimal sits in chennei On Phone, he is the guy for South India, he is the right person to contact, you call him after 3 PM, so that he generally responds fast. His Number is: 04430688479. you refer the compient number with him for immediate responce.
Got back the phone but GPS not working
I finally got back my phone from the service center and have upgraded to version 2.3.5. I have restored all my settings and applications and everything seems to be fine except for GPS.
GPS does not work now and it does not detect any satellites. I have tried various GPS specific applications and also tried some SW fixes and still there is no improvement. I think there is no other alternative other than to take it back to the Motorola service center to get this problem fixed. The GPS was working fine before they replaced the motherboard. Is there any HW fix possible for the GPS radio?
My phone is still in service center now from past 12 days ..
Hi all, i'm having a big issue on one x with original 4.0.4 rom. The phone just keep shutting down while gaming taking photos, now also while updating apps. I thought that some app could cause this so i did an hard reset, and right after the initial set up, when i started updating the applications, it shutted down. I'm really worried, what is happening? could it be an hardware problem? Should i bring it back (it has warranty, i'm on stock rom)?
I noticed some log files in the memory, but after the hard reset it doesn't create them when it shuts down, while it did it before. any way to activate the log creation?
nobody can help me? today i tested it a while and it happened again 2 times, but this time whlie browsing (i use quick ics browser) and not while gaming. the second time when i rebooted it the battery indicator had a "!" on it, and it's not the first time, and it didn't recognize my sim.
Means that your phone is overheating, the battery being at or above 48c.
If you don't want to go down the modding route, then I suggest taking it back to the shop for a replacement.
Sent from my HTC One X using xda app-developers app
Does your three soft buttons blink randomly? If so go to the service centre asap.
My cell overheated and burnt out.
It would not charge nor start. My cell to sometimes restarted itself automatically.
Do you keep many apps open in the background?
I had mine replaced and now its all smooth :thumbup:
Sent from my HTC One X using xda premium
it doesn't feel too hot, sometimes it's just cold and buttons don't blink. it simply show for a while "android system" (in italian) if i remember well and it shuts down normally with the htc logo. the strange thing is that thing with the battery and sim indicator. however i'll surely bring it back to the shop, i paid it 629 euros, i won't take it if it will shut down randomly. do they give you another one or i have to wait htc to repair it? :S i don't want to wait months.....
sorry for the double post, but now i'm sure that i will have to send it to htc so the question is another. Does someone have experience with htc reparations? how long will it take them to fix it and send it back to me?
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
Positive experience for me.
cuzzo94 said:
sorry for the double post, but now i'm sure that i will have to send it to htc so the question is another. Does someone have experience with htc reparations? how long will it take them to fix it and send it back to me?
Click to expand...
Click to collapse
Service is hit and miss from what I see on forums but I might also note that more people complain than praise.
I believe that with shipping and things its about 2 - 3 weeks in total for a repair.
Sent from my HTC One X using xda app-developers app
it's very much 3 weeks without my phone, but it's less then other brands... i really hope that one day they will use apples policy for this. it's the only thing that i like of it. if the phone isn't working you get another one immediately, then they can give yours to someone else, but it's not possible that i pay 630 euros and i have to send it to repair, wouldn't be the same for htc if they gave me another one, maybie a repaired one immediately? they can use mine later for some one else...
treebill said:
Means that your phone is overheating, the battery being at or above 48c.
If you don't want to go down the modding route, then I suggest taking it back to the shop for a replacement.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Even I had the same problem but I ready for modding,
Can you tell me what should i need to do for getting out such problem?
today i used it with apex launcher and it didn't shut down, even after 30 minutes of gta3 and 30 of dead trigger and some browsing- facebook ecc... now i'll try a day with sense but my question is: is there any way to flash the original rom from 0 ? doesn't factory reset delete just user file? maybie something else is corrupted. Can i flash the stock 4.0.4 without unlocking bootloaders or soing anything that voids my warranty? I'd like to try before changing it... THANK YOU
and today too it never rebooted with sense.... i don't know what to do. when the update to jellybeans will be available, there will be a way to flash it from zero with a ruu witout unlocking anything or void the warranty?
ok i asked to htc for the nearest point to repair my HOX and saturday i'll keep it there. Now it's unusable, it keeps shutting down.
Look at this
http://dl.dropbox.com/u/18387650/2012-10-03_21-46-06.png
Hello guys,
I'm a first time Android user. I was an iPhone guy. Only last August that I decided to go Android since it gives more freedom to its users. So I bought an HTC One X and I extremely enjoyed using it for the last 2 months. But not until now.
Before I state the problem, let me clear things first: I'm not a heavy user. I didn't root my phone because I don't know how to.
So, here's the problem:
I was just playing Subway Surfers when my phone suddenly turned off. It booted up again but when it shows the HTC logo, it says "this build is for development purposes only..." all in red color (which looks really scary - well, atleast for me)
After that, It showed the bootloader (as my friend says), and it shows: "Security warning" and "locked" words above. My friend got it work again by doing Factory Reset in HBoot. My OneX went back to normal but suddenly turned off again and booted in bootloader. Again, my friend got it working again by doing the first thing he did. After that, all things seems good (except I lost all my data). But there's a popping error message all the time. What I did was I decided to do a Factory Reset again, but this time, through the Settings. After that, the error message is not showing up, and I started installing all my apps again. But after a day, while playing Subway Surfers, my OneX suddenly turned off again, but this time, won't turn on anymore.
I tried to read tutorials and articles about One X not turning on. But I really don't understand many terms that are included in troubleshooting the handset. So, I decided to take it to HTC Philippines service center for repair since I know they know what should be done. After 3 days, I called them and said that my device needed a replacement for the mainboard/mother board and the battery.
I don't have a warranty and didn't do anything on the phone. I did dropped it once but that was a month ago and approximately 2-3 feet only. I didn't root my phone or any other kind of software tweaking.
Mainboard and battery costs too much, and I can't afford that. I'm sorry for posting all these here, but I don't have any other choice. I don't know where to seek help.
i had the same problem wiht my desire
an had no warranty paper
what i didt was i called htc an they said that if the phone wasnt reg stolen or lost an it still was reg under warranty they woult fix it wihtout papers an my friend they didt that
they can see under the imie if u have warranty so they shut fix it according to htc them self
Uh... why don't you have a warranty? You know that comes with the phone right? It hasn't even been out one year.
callummr said:
Uh... why don't you have a warranty? You know that comes with the phone right? It hasn't even been out one year.
Click to expand...
Click to collapse
I bought it in an online store and they said it has no warranty.
Without a warranty there isn't much you can do.
Contact the regional HTC service centre and see what they say.
reiveen03 said:
I bought it in an online store and they said it has no warranty.
Click to expand...
Click to collapse
surely you should still get HTC's warranty?
Try and check documents that came with the phone. Look for manufacturer warranty
seanicca said:
surely you should still get HTC's warranty?
Click to expand...
Click to collapse
NiMH_999 said:
Try and check documents that came with the phone. Look for manufacturer warranty
Click to expand...
Click to collapse
I went to HTC Philippines and if my phone has warranty, they should have said it already to me and won't ask for any charges.
Is there any possible solution here? I am thinking that this could just be a software problem since I've read that HTC requires devices to change the mainboard if the phone is rooted/or stuck in bootloader. As I said earlier, I got a security warning message before my phone completely shuts down.
Phone HTC and demand a replacement/repair. Its under warranty.
Does it say locked or relocked on the top of the bootloader screen?(out of interest).
You could also run an ruu.
This is the sad story of a man, who just wanted to play Subway Surfers...
Sent from my Galaxy Nexus using Tapatalk 2
backfromthestorm said:
Phone HTC and demand a replacement/repair. Its under warranty.
Does it say locked or relocked on the top of the bootloader screen?(out of interest).
You could also run an ruu.
Click to expand...
Click to collapse
It says locked. With a security warning.
Running RUU is one of my plans to do with the phone. But I'm afraid that it my brick my phone.
Fire n mage said:
This is the sad story of a man, who just wanted to play Subway Surfers...
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Yes. Subway Surfers is just an awesome game. Now I can't play it anymore. Hoping to fix my device soon.
Did u play subway surfer while charging? Playing game while charging could be the cause of ur blown up motherboard and battery. It happens to my notebook.
Sent from my HTC One X using xda app-developers app
no warranty ? buyed on a online store without warranty ?
i think you got a stolen phone sir
Try it man
reiveen03 said:
It says locked. With a security warning.
Running RUU is one of my plans to do with the phone. But I'm afraid that it my brick my phone.
Yes. Subway Surfers is just an awesome game. Now I can't play it anymore. Hoping to fix my device soon.
Click to expand...
Click to collapse
Im 14 years old and I have flashes ruu like 3 times... It's very easy and no chances of bricking. Good luck
Has anyone used the Three UK repair service before? got to send my phone in due to phantom touches and not sure how they are normally?
n56 said:
Has anyone used the Three UK repair service before? got to send my phone in due to phantom touches and not sure how they are normally?
Click to expand...
Click to collapse
I used them for my desire last year. They took a week. They dont give you a handset so you will need a spare one. I restored it back to stock so im not sure how they would react with a custom rom on it.
I plan on putting it back to stock just weren't sure if they will check the boot loader although the problem I'm having is nothing to do with custom ROMs and is quite obviously hardware
Sent from my HTC One X using xda app-developers app
Just send it directly to HTC UK, they have a pretty fast turnaround
sent my three uk hox in last month same problem as you with severe overheating and case had become loose, i had used custom roms but when returning it i went back to stock. it clearly said relocked they didn't ask any questions as to why it was relocked just fixed it and sent it back although when they opened the phone the engineer damaged my case i have a black stress mark on side of phone from the tool they use to open it not only that they changed it from relocked to locked my phone has the same imei number apparently they replaced the main board but surely if that were the case i would have a different imei
I work with three and to be honest I would send mine back to HTC direct. If you have an issue with the repair complain as its the only way to make our service better...
I to have an issue with my one x, it has yellow spots appearing on the screen. Not sure how three would react to my boot loader being unlocked but when I called HTC direct I have them my imei no. He knew I had unlocked it as it was done through their dev site and told me they would fix the screen as its heat burn, caused by charging and watching movies at the same time. And had nothing to do with boot loader unlock. Result
Sent from my HTC One X using xda app-developers app
Sent my one x back to HTC direct cutting out 3 when my phone had yellow spots on the screen I had unnlocked the phone so just relocked the bootloader and put the 3 ruu rom back on it and they had no problems in fixing my one x and I had it back in my hands within 4 days I had a great service with them and now my one x is how it should be my advice just send it back to HTC for repair just make sure you relock the bootloader just in case but im sure as long as the problem is hardware related and not a dodgy flash or anything you wont have a problem.
only downside was I had no phone for 4 days but thats something you will have to live without for the time being.
oh and I had to reput all my software back on and re-setup the whole phone lol
Bit of a strange one.....
Phone was fine last night, replied to a text, checked my phone 10 minutes later and its not working, doesn't seem to be responding to the power button so was a little confused, no captive feedback, no lights or sounds. Battery was showing 62% prior.
It hasn't worked since.
Tried:
- Holding down the power to restart the phone.
- Holding down power and vol - to get into the bootloader
- Charged it for 10 hours (doesn't even indicate the LED)
- Tried connecting to a PC (and PC doesn't recognise it at all - again no LED)
The phone is an international one x. It is rooted and has been fine since August on root. Wasn't being used excessively or any stress that you would expect to cause a failure. Wasn't dropped or anything.
I'm stumped, had a search on here and can't find anything. So before i put an insurance claim in, does anyone have any suggestions? Battery failure? Motherboard failure?
Cheers
Try connecting your phone to your pc, see what Windows recognises it as
Sent from my faster than SGS3 HOX.
XxVcVxX said:
Try connecting your phone to your pc, see what Windows recognises it as
Sent from my faster than SGS3 HOX.
Click to expand...
Click to collapse
It doesn't recognise it as anything and the led is not appearing on the phone.
Thanks
Phone is stuck in apx mode or something, you'll have to send it back for repair. I just did it 2 days ago, It's really worring because I'm seeing a lot of these cases but nobody has reported back to say what htc has done about it. I hope I don't get charged for it.
Maximus78 said:
Phone is stuck in apx mode or something, you'll have to send it back for repair. I just did it 4 days ago, It's really worring because I'm seeing a lot of these cases but nobody has reported back to say what htc has done about it. I hope I don't get charged for it.
Click to expand...
Click to collapse
Is that likely to be software related? As Im giving a HTC rep a hard time on the Chat and he has stipulated the following (which i am tasking him about as i believe he is in accurate)
'Should our engineers find any physical damage, wear and tear, illegal software, illegal repair attempts or your warranty has expired, the repair will be chargeable and we will send you a quote via email.'
Well that covers every single warranty claim does it not?
Used to have this problem with my sensation xe,connect to pc and 're boot your bootloader,can't remember the exact commands.
Worth a try ..
Sent from my HTC One X using xda app-developers app
Phone is dead send it to HTC ,they will repair it under warranty,HTC won't know anything because phone is DEAD
atrako1973 said:
Phone is dead send it to HTC ,they will repair it under warranty,HTC won't know anything because phone is DEAD
Click to expand...
Click to collapse
How do i know its 100% dead, can they do anything i can't? Also they can tell from my IMEI its rooted and will blame that as a way to avoid a warranty claim.
markb63 said:
Used to have this problem with my sensation xe,connect to pc and 're boot your bootloader,can't remember the exact commands.
Worth a try ..
Sent from my HTC One X using xda app-developers app
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I have tried various ABD reboot commands (to my brief knowledge) and its non existent as far as a PC is concerned
vis-tec said:
I have tried various ABD reboot commands (to my brief knowledge) and its non existent as far as a PC is concerned
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Mine wasn't non existent to my pc. When I connected it via usb my pc made a sound but not like the normal one and then windows said it couldn't install the drivers. So each time I connected it a strange exclamation mark was showing where normally it would show usb connected.
There is no wear and tear and not opened it but if they mean illegal software as in custom rom then I'm F***ed. So I'm not sure how they'll respond. Got a msg from three uk today saying they've received my device and are assessing it now. So that was two days of sending it in, not bad.
Think I might open a thread when I get it back letting everyone know the final outcome since I haven't seen anyone reporting on what similar experience they've had.
vis-tec said:
How do i know its 100% dead, can they do anything i can't? Also they can tell from my IMEI its rooted and will blame that as a way to avoid a warranty claim.
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Again HTC has no chance in hell to know whatever happened to your phone ,they will change the motherboard ,end of story,please send it to HTC ,call them ,tell them phone is not respoding to anything,don't mention root or anything like that,they will arange pick-up ,HTC one x still has 16 months warranty, send it don't be a chicken
even mines stuck in apx mode..i also have given the phone to service centre...curiously all the post about apx mode have occured after they upgraded to jb.
kartiyk said:
even mines stuck in apx mode..i also have given the phone to service centre...curiously all the post about apx mode have occured after they upgraded to jb.
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I never upgraded to JB so that debunks that myth, H3G_001 cid. I started experiencing massive lock-ups and force closures before it stopped responding (apx-mode). I have sent it in for repair now.
Maximus78 said:
I never upgraded to JB so that debunks that myth, H3G_001 cid. I started experiencing massive lock-ups and force closures before it stopped responding (apx-mode). I have sent it in for repair now.
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right then~ even i faced lot off errors just before it went dead....unfortunately i thought it to be a rom issue,but learnt my fate a few hours later !
Don't believe mine was an APX issue. Didnt get the 'APX Scfreen' that many describe or any kind of recognition from a PC either on the PC or the phone.
Phone was collected 2 hours ago. Will advise when i hear from them. If not i will put an insurance claim in through my phone insurance.
vis-tec said:
Don't believe mine was an APX issue. Didnt get the 'APX Scfreen' that many describe or any kind of recognition from a PC either on the PC or the phone.
Phone was collected 2 hours ago. Will advise when i hear from them. If not i will put an insurance claim in through my phone insurance.
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apx screen doesnt show up in our phones. when you connect the device through usb it will show up as drivers not avaialable or so.and apx will be shown in device manager window
I have same problem with my One X. Phone is now in service and I wait to see what will be with my phone. I also have many problems with some apps, IGO stop to work, Google maps also and when I try to open quadrant standard my phone turn off display and died :crying: .
I am from Europa (Serbia) I bought brand new phone from a guy who brought it from Singapore (don´t have warranty). Phone is CID - 044 and Asia_WWE. My friend have phone service and yesterday he try everything and nothing, today will try with something what he called "BOX"
This is getting scary because the exact same thing is happening to many of us now and around the same time. I accepted a quote from three uk yesterday of £76 to repair it. The three service centre chap said due to illegal software they were not able to flash it. I am very saddened that I won't be able to flash from now on.
Maximus78 said:
This is getting scary because the exact same thing is happening to many of us now and around the same time. I accepted a quote from three uk yesterday of £76 to repair it. The three service centre chap said due to illegal software they were not able to flash it. I am very saddened that I won't be able to flash from now on.
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If Three UK supplied your phone, you shouldn't have to pay. Consumer protection laws.
BenPope said:
If Three UK supplied your phone, you shouldn't have to pay. Consumer protection laws.
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But they knew I'd put illegal software on it. I'm sure they just connected it to their pc got a nod from htc and that sorted that problem out. 76 quid please for looking at it.