Hello,
I have been using this phone for the past 3 months and I haven't had any problems. I recently upgraded to version 2.3.5 and everything was ok with noticeable improvements to battery backup also.
The problem started yesterday when the phone restarted twice on its own and I thought there must be a problem with some running processes and I decided to switch off and on the phone. After switching off, I haven't been able to turn on the phone back again. There is no display when I press the power key, and initially it used to vibrate briefly when I power ON and now it has stopped doing that also.
I have tried different recovery methods from the internet by removing the battery, sim and memory card and even trying to get into recovery mode. The phone seems to be completely dead now with the key back lights illuminating when connected to the charger being the only response in the phone.
Please help me in identifying the problem and recovering the phone.
Have you rooted your phone ?
Rooted and installed ClockworkMod ROM manager
Yes, I have rooted the phone and this problem started after installing ClockworkMod ROM manager. I have currently given the phone for service.
Since the phone is currently not powering ON, can the service personnel find out if I have rooted the phone thereby making the warranty void? If the warranty is void what options do I have?
Mostly they will not notice ..... Have they got back to you ?
The reason why it crashed is because no one has made a CWM Recovery for the XT530 ... .. This phone really has poor development support its soo sad ...
arkfirext said:
Hello,
I have been using this phone for the past 3 months and I haven't had any problems. I recently upgraded to version 2.3.5 and everything was ok with noticeable improvements to battery backup also.
The problem started yesterday when the phone restarted twice on its own and I thought there must be a problem with some running processes and I decided to switch off and on the phone. After switching off, I haven't been able to turn on the phone back again. There is no display when I press the power key, and initially it used to vibrate briefly when I power ON and now it has stopped doing that also.
I have tried different recovery methods from the internet by removing the battery, sim and memory card and even trying to get into recovery mode. The phone seems to be completely dead now with the key back lights illuminating when connected to the charger being the only response in the phone.
Please help me in identifying the problem and recovering the phone.
Click to expand...
Click to collapse
Hey,i 2 have the same problem and i have also rooted the phone . But when i tried to install cynogen mod. The phone did not start after that and i think it became dead!!!
Plz tell what can be done??
Motherboard replacement for dead motorola fire xt
Motorola service hasn't been able to flash the device with proper firmware and now they have decided to change the motherboard. They say it will take a few more days to get the motherboard possibly from their office from Bangalore. Keeping my fingers crossed till I get back the phone and hopefully there aren't any new problems with the new motherboard.
Guru$$ said:
Hey,i 2 have the same problem and i have also rooted the phone . But when i tried to install cynogen mod. The phone did not start after that and i think it became dead!!!
Plz tell what can be done??
Click to expand...
Click to collapse
if your phone is within its warranty period, you can take it over to the nearest service centre for motorola. You can find the details for the service centres across India from their website. Do not mention that you have rooted the phone and tried installing cynogenmod.
Same problem...
have u got ur mob back??
Did the service center knew u rooted it??
please help...
fkid93 said:
Same problem...
have u got ur mob back??
Did the service center knew u rooted it??
please help...
Click to expand...
Click to collapse
I am still waiting for the service center to replace the motherboard and I hope to get it this week.
Since the phone is completely dead, they haven't been able to establish a connection via USB and hence they haven't found out that the phone was rooted earlier.
Yeah....my phone is fine now and it is working. I sent the phone to motorola service center to repair it. First they changed the motherboard but still the phone did not work. i sent the phone again and then they said that the battery had been locked and then they unlocked the battery and my phone got working!!......
Guru$$ said:
Yeah....my phone is fine now and it is working. I sent the phone to motorola service center to repair it. First they changed the motherboard but still the phone did not work. i sent the phone again and then they said that the battery had been locked and then they unlocked the battery and my phone got working!!......
Click to expand...
Click to collapse
Great to hear that you have got your phone back in working condition. Mine is still in the service center and they say it will take a few more days to get the replacement motherboard. I do have the following questions regarding your serviced phone.
- What do you mean by "battery has been locked"? What happens and how to detect the same.
- Did you get your replacement motherboard with the updated 2.3.5 software?
arkfirext said:
Great to hear that you have got your phone back in working condition. Mine is still in the service center and they say it will take a few more days to get the replacement motherboard. I do have the following questions regarding your serviced phone.
- What do you mean by "battery has been locked"? What happens and how to detect the same.
- Did you get your replacement motherboard with the updated 2.3.5 software?
Click to expand...
Click to collapse
1.I dont know what battery lock means but the motorola service ppl said that the battery had got locked.
2.I didnt get the 2.3.5 software with the replaced motherboard.
Also my device was rooted before but the service ppl did repair it!!
Guru$$ said:
1.I dont know what battery lock means but the motorola service ppl said that the battery had got locked.
2.I didnt get the 2.3.5 software with the replaced motherboard.
Also my device was rooted before but the service ppl did repair it!!
Click to expand...
Click to collapse
Mine is still with Motorola service center and it has taken them more than 2 weeks to get the motherboard replaced. I still get the response from them that they are waiting for the motherboard shipment from Delhi. How was your experience with the service center?
Crap service!!
it was awful. These guys took over a month to repair my phone.
Poor service from Motorola
Guru$$ said:
it was awful. These guys took over a month to repair my phone.
Click to expand...
Click to collapse
That is really really bad service from Motorola. What reasons were they giving you for the delay over a period of a month? It has already been frustrating without the phone for the last 2 weeks and thinking of waiting for few more weeks and not days is making me literally mad ...
Is there anyway we can escalate the issue to get a better and faster response from them?
poor service
arkfirext said:
That is really really bad service from Motorola. What reasons were they giving you for the delay over a period of a month? It has already been frustrating without the phone for the last 2 weeks and thinking of waiting for few more weeks and not days is making me literally mad ...
Is there anyway we can escalate the issue to get a better and faster response from them?
Click to expand...
Click to collapse
No....there's no way!
U just have to wait
No response from Motorola
Guru$$ said:
No....there's no way!
U just have to wait
Click to expand...
Click to collapse
Its really very difficult to contact the service center over the phone as they rarely answer calls. I have now tried registering a complaint with Motorola customer care in order to escalate the issue. The problem is they are very vague about the time it would take to get the phone serviced. In this day and age if you cannot give a definitive commitment then it is very difficult to sustain.
fkid93 said:
Same problem...
have u got ur mob back??
Did the service center knew u rooted it??
please help...
Click to expand...
Click to collapse
Hi Don't worry, they can't findt that your phone is rooted, they will replace the mobile except battery, because I had the same problem in the last month and they took one month time to replace it. I am from Hyderabad for any more information you may contact me on my mobile: 9705397056
---------- Post added at 06:37 PM ---------- Previous post was at 06:26 PM ----------
arkfirext said:
Its really very difficult to contact the service center over the phone as they rarely answer calls. I have now tried registering a complaint with Motorola customer care in order to escalate the issue. The problem is they are very vague about the time it would take to get the phone serviced. In this day and age if you cannot give a definitive commitment then it is very difficult to sustain.
Click to expand...
Click to collapse
Hi You may contact Mr. Vimal sits in chennei On Phone, he is the guy for South India, he is the right person to contact, you call him after 3 PM, so that he generally responds fast. His Number is: 04430688479. you refer the compient number with him for immediate responce.
Got back the phone but GPS not working
I finally got back my phone from the service center and have upgraded to version 2.3.5. I have restored all my settings and applications and everything seems to be fine except for GPS.
GPS does not work now and it does not detect any satellites. I have tried various GPS specific applications and also tried some SW fixes and still there is no improvement. I think there is no other alternative other than to take it back to the Motorola service center to get this problem fixed. The GPS was working fine before they replaced the motherboard. Is there any HW fix possible for the GPS radio?
My phone is still in service center now from past 12 days ..
Related
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse
Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.
Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Without screenshot is more difficult solve :-(
gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...
Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.
online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.
gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Click to expand...
Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.
Hi Everyone !
I have a Desire HD and it bricked last sunday evening. It's only half year old, so I took it back to T-Mobile (I bought it from them). But it's rooted and Radio S-OFF-ed when died. Can the service establish that I rooted and S-OFF-ed my phone, or no ?
Thanks in advance !
If it's totally dead (no bootloader access or charge light) then they won't be able to tell. They'll fix it without any knowledge of software changes.
Sent from my Motorola Startac running Atari 2600 software!
Yep if its completely dead they wont bother repairing it, they'll just replace the motherboard. That way they have no knowledge of what you did to it.
Thanks for the answers,I'm happy right now,because you have the point:absolutely no sign of life. No charging light,no bootloader and no any happening when I press the power button (same with another battery too).
how did you manage to do that? It will be good for others to know so that they dont make such a mistake .
meeru said:
how did you manage to do that? It will be good for others to know so that they dont make such a mistake .
Click to expand...
Click to collapse
I don't know. Here's what happened:
1.: I use Opera Mobile for web browsing and the past few days it's become very slow. Sometimes the only way to close it is press the Home button and close it in task manager. I thought it's a software problem, so I made a hard reset, but it's not resolved my problem. Mean while I saw the news that HTC will not refresh the Desire HD to ICS in the first line, so I downgraded it and flash the latest NDT MIUI ROM.
2.: Next day I connected my phone to my PC and realised there is no communication between, only charging. I tried it in other computers and other USB cables, same result, so I wanted to back to stock. My only problem was the Radio system. I was still S-OFF-ed. I searched so many forums and I tried to get back Radio S-ON in Terminal Emulator, but it didn't work.
3.: Tried some instructions without any result and finally after a reboot procedure the phone didn't wake up anymore. No reaction for the charger, no reaction for any button pushed. Nothing. Took it back to T-Mobile and they check the battery because they thought maybe that caused this and they said it discharged over.
And now I'm waiting for an SMS or call how is my phone now
goodluck with that
Got it back from repair service. They changed its motherboard,so almost I have a brand new phone now I'm so lucky I guess ... huhh ... sweating a lot,but now I'm happy
SsZzliMm said:
Got it back from repair service. They changed its motherboard,so almost I have a brand new phone now I'm so lucky I guess ... huhh ... sweating a lot,but now I'm happy
Click to expand...
Click to collapse
Good job mate
Sent from my Desire HD using xda premium
SsZzliMm said:
Thanks for the answers,I'm happy right now,because you have the point:absolutely no sign of life. No charging light,no bootloader and no any happening when I press the power button (same with another battery too).
Click to expand...
Click to collapse
If you plug it into your computer in that state, does it ask for qload usb drivers? if so, Its a true brick, and there's no way they'll know what you had going on. I had mine replaced in June this year after mine was bricked.
Bit of a strange one.....
Phone was fine last night, replied to a text, checked my phone 10 minutes later and its not working, doesn't seem to be responding to the power button so was a little confused, no captive feedback, no lights or sounds. Battery was showing 62% prior.
It hasn't worked since.
Tried:
- Holding down the power to restart the phone.
- Holding down power and vol - to get into the bootloader
- Charged it for 10 hours (doesn't even indicate the LED)
- Tried connecting to a PC (and PC doesn't recognise it at all - again no LED)
The phone is an international one x. It is rooted and has been fine since August on root. Wasn't being used excessively or any stress that you would expect to cause a failure. Wasn't dropped or anything.
I'm stumped, had a search on here and can't find anything. So before i put an insurance claim in, does anyone have any suggestions? Battery failure? Motherboard failure?
Cheers
Try connecting your phone to your pc, see what Windows recognises it as
Sent from my faster than SGS3 HOX.
XxVcVxX said:
Try connecting your phone to your pc, see what Windows recognises it as
Sent from my faster than SGS3 HOX.
Click to expand...
Click to collapse
It doesn't recognise it as anything and the led is not appearing on the phone.
Thanks
Phone is stuck in apx mode or something, you'll have to send it back for repair. I just did it 2 days ago, It's really worring because I'm seeing a lot of these cases but nobody has reported back to say what htc has done about it. I hope I don't get charged for it.
Maximus78 said:
Phone is stuck in apx mode or something, you'll have to send it back for repair. I just did it 4 days ago, It's really worring because I'm seeing a lot of these cases but nobody has reported back to say what htc has done about it. I hope I don't get charged for it.
Click to expand...
Click to collapse
Is that likely to be software related? As Im giving a HTC rep a hard time on the Chat and he has stipulated the following (which i am tasking him about as i believe he is in accurate)
'Should our engineers find any physical damage, wear and tear, illegal software, illegal repair attempts or your warranty has expired, the repair will be chargeable and we will send you a quote via email.'
Well that covers every single warranty claim does it not?
Used to have this problem with my sensation xe,connect to pc and 're boot your bootloader,can't remember the exact commands.
Worth a try ..
Sent from my HTC One X using xda app-developers app
Phone is dead send it to HTC ,they will repair it under warranty,HTC won't know anything because phone is DEAD
atrako1973 said:
Phone is dead send it to HTC ,they will repair it under warranty,HTC won't know anything because phone is DEAD
Click to expand...
Click to collapse
How do i know its 100% dead, can they do anything i can't? Also they can tell from my IMEI its rooted and will blame that as a way to avoid a warranty claim.
markb63 said:
Used to have this problem with my sensation xe,connect to pc and 're boot your bootloader,can't remember the exact commands.
Worth a try ..
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
I have tried various ABD reboot commands (to my brief knowledge) and its non existent as far as a PC is concerned
vis-tec said:
I have tried various ABD reboot commands (to my brief knowledge) and its non existent as far as a PC is concerned
Click to expand...
Click to collapse
Mine wasn't non existent to my pc. When I connected it via usb my pc made a sound but not like the normal one and then windows said it couldn't install the drivers. So each time I connected it a strange exclamation mark was showing where normally it would show usb connected.
There is no wear and tear and not opened it but if they mean illegal software as in custom rom then I'm F***ed. So I'm not sure how they'll respond. Got a msg from three uk today saying they've received my device and are assessing it now. So that was two days of sending it in, not bad.
Think I might open a thread when I get it back letting everyone know the final outcome since I haven't seen anyone reporting on what similar experience they've had.
vis-tec said:
How do i know its 100% dead, can they do anything i can't? Also they can tell from my IMEI its rooted and will blame that as a way to avoid a warranty claim.
Click to expand...
Click to collapse
Again HTC has no chance in hell to know whatever happened to your phone ,they will change the motherboard ,end of story,please send it to HTC ,call them ,tell them phone is not respoding to anything,don't mention root or anything like that,they will arange pick-up ,HTC one x still has 16 months warranty, send it don't be a chicken
even mines stuck in apx mode..i also have given the phone to service centre...curiously all the post about apx mode have occured after they upgraded to jb.
kartiyk said:
even mines stuck in apx mode..i also have given the phone to service centre...curiously all the post about apx mode have occured after they upgraded to jb.
Click to expand...
Click to collapse
I never upgraded to JB so that debunks that myth, H3G_001 cid. I started experiencing massive lock-ups and force closures before it stopped responding (apx-mode). I have sent it in for repair now.
Maximus78 said:
I never upgraded to JB so that debunks that myth, H3G_001 cid. I started experiencing massive lock-ups and force closures before it stopped responding (apx-mode). I have sent it in for repair now.
Click to expand...
Click to collapse
right then~ even i faced lot off errors just before it went dead....unfortunately i thought it to be a rom issue,but learnt my fate a few hours later !
Don't believe mine was an APX issue. Didnt get the 'APX Scfreen' that many describe or any kind of recognition from a PC either on the PC or the phone.
Phone was collected 2 hours ago. Will advise when i hear from them. If not i will put an insurance claim in through my phone insurance.
vis-tec said:
Don't believe mine was an APX issue. Didnt get the 'APX Scfreen' that many describe or any kind of recognition from a PC either on the PC or the phone.
Phone was collected 2 hours ago. Will advise when i hear from them. If not i will put an insurance claim in through my phone insurance.
Click to expand...
Click to collapse
apx screen doesnt show up in our phones. when you connect the device through usb it will show up as drivers not avaialable or so.and apx will be shown in device manager window
I have same problem with my One X. Phone is now in service and I wait to see what will be with my phone. I also have many problems with some apps, IGO stop to work, Google maps also and when I try to open quadrant standard my phone turn off display and died :crying: .
I am from Europa (Serbia) I bought brand new phone from a guy who brought it from Singapore (don´t have warranty). Phone is CID - 044 and Asia_WWE. My friend have phone service and yesterday he try everything and nothing, today will try with something what he called "BOX"
This is getting scary because the exact same thing is happening to many of us now and around the same time. I accepted a quote from three uk yesterday of £76 to repair it. The three service centre chap said due to illegal software they were not able to flash it. I am very saddened that I won't be able to flash from now on.
Maximus78 said:
This is getting scary because the exact same thing is happening to many of us now and around the same time. I accepted a quote from three uk yesterday of £76 to repair it. The three service centre chap said due to illegal software they were not able to flash it. I am very saddened that I won't be able to flash from now on.
Click to expand...
Click to collapse
If Three UK supplied your phone, you shouldn't have to pay. Consumer protection laws.
BenPope said:
If Three UK supplied your phone, you shouldn't have to pay. Consumer protection laws.
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Click to collapse
But they knew I'd put illegal software on it. I'm sure they just connected it to their pc got a nod from htc and that sorted that problem out. 76 quid please for looking at it.
Hi, hoping for some input. I am not super technical.
We have a newish LG G3 phone. TBH, it is reconditioned by the authorised service centre as it apparently came out with flaws. It came with full LG warranty. We bought in January 2015. This week, it suddenly would not turn on past the LG screen. We tried changing batteries, leaving the battery out, nothing. We took it to the same authorised repair centre. They turned it on and said that we had rooted the phone and had voided the warranty. Now, I would not mind paying, if we had infact rooted the phone, but we had not. Further, they did not look into the electronics of the phone at all. They are asking $225 which is HUGE for us, I am wondering please, is this a known problem? We had not clicked any download links, in fact, not even downloaded any apps in the days preceding. I am so angry that they wont even look into the phone, the onus should be on them to prove to me that I rooted it, not to assume that I did when I didn't lol. Your help is so gratefully appreciated.
YFCYFC said:
Hi, hoping for some input. I am not super technical.
We have a newish LG G3 phone. TBH, it is reconditioned by the authorised service centre as it apparently came out with flaws. It came with full LG warranty. We bought in January 2015. This week, it suddenly would not turn on past the LG screen. We tried changing batteries, leaving the battery out, nothing. We took it to the same authorised repair centre. They turned it on and said that we had rooted the phone and had voided the warranty. Now, I would not mind paying, if we had infact rooted the phone, but we had not. Further, they did not look into the electronics of the phone at all. They are asking $225 which is HUGE for us, I am wondering please, is this a known problem? We had not clicked any download links, in fact, not even downloaded any apps in the days preceding. I am so angry that they wont even look into the phone, the onus should be on them to prove to me that I rooted it, not to assume that I did when I didn't lol. Your help is so gratefully appreciated.
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Did you buy from a carrier or a physical store?if you did it would be best to directly take it back to the place where you bought it and get them to sort it out?
If the person says that then the person isnt doing their job properly. A variety of issues not caused by you could have happened that result in this sort of problem. This isnt a known problem.
Does it boot into download mode?
itsbighead said:
Did you buy from a carrier or a physical store?if you did it would be best to directly take it back to the place where you bought it and get them to sort it out?
If the person says that then the person isnt doing their job properly. A variety of issues not caused by you could have happened that result in this sort of problem. This isnt a known problem.
Does it boot into download mode?
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We bought it from the place that is the authorised LG repairer in Sydney. I was getting my screen replaced, and noticed they had a sign up saying they had these reconditioned phones with full LG warranty. It was explained to me that these were the newly released phones that came out with glitches, they were repaired fully. So we did take it back to the same place, and I agree they are not doing their job properly, they have us by the short and curlies . I have mediated with Fair Trading, who have come back to say that the device is rooted, warranty voided lol. They still have NOT opened the phone!!! So frustrating.
Please ask them to explain how the device was rooted, they at least owe you that much?
When you got it did you or them turn it on and verify in the store that it was working at the store before you took it? Did you perhaps download the Lollipop OTA and then something happened to it
Does it still boot into download mode? Im pretty sure in your case you can still fix it if you can get it to boot into download mode. Pull out the battery and put it back in, hold volume up and plug it into the computer. Let me know what happens
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Phone randomly reset and just keeps saying turning on wifi. I dont know what to do please help
Jasonfares said:
Phone randomly reset and just keeps saying turning on wifi. I dont know what to do please help
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More information is needed
(1) What phone do you have (model number)
(2) What rom do you have
(3) Was there anything you did just before it happened
(4) Have you tried anything to fix it.
tallman43 said:
More information is needed
(1) What phone do you have (model number)
(2) What rom do you have
(3) Was there anything you did just before it happened
(4) Have you tried anything to fix it.
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I have att d850
Im on stock but have adblock from root
I literally opened spotify and then phone crashed then restarted and wifi wont turn on.
Ive restarted multiple times. Ive turned airplane mode on. Idk what more to do
Jasonfares said:
I have att d850
Im on stock but have adblock from root
I literally opened spotify and then phone crashed then restarted and wifi wont turn on.
Ive restarted multiple times. Ive turned airplane mode on. Idk what more to do
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Personally I would first delete spotify then reboot see if it fixes it,I personally don't think its the app spotify but worth a try. I would then also backup my data and try a factory reset. If that also does not work consider re flashing a new stock rom.
tallman43 said:
Personally I would first delete spotify then reboot see if it fixes it,I personally don't think its the app spotify but worth a try. I would then also backup my data and try a factory reset. If that also does not work consider re flashing a new stock rom.
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I backed up some things and im factory reseting right now. What would be a good rom to flash? A while ago this phone was soft bricked and I flashed kitkat and reupgraded to lolipop and this just happened.
Jasonfares said:
I backed up some things and im factory reseting right now. What would be a good rom to flash? A while ago this phone was soft bricked and I flashed kitkat and reupgraded to lolipop and this just happened.
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To be honest I can't recommend any because I have a LG 855 sorry.
tallman43 said:
To be honest I can't recommend any because I have a LG 855 sorry.
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**** well I factory reset and its still doing it. I think im just going to go to att tommorow and see whats up
Jasonfares said:
**** well I factory reset and its still doing it. I think im just going to go to att tommorow and see whats up
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Don't forget if you take it to service to unroot your phone.
tallman43 said:
Don't forget if you take it to service to unroot your phone.
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wait do what with it? I factory reset it does that not take out the root?
Jasonfares said:
wait do what with it? I factory reset it does that not take out the root?
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Nope it may remove the app but not root and service will be able to tell if it's rooted..Best way is to flash a stock kdz to get rid of any traces of it.
tallman43 said:
Nope it may remove the app but not root and service will be able to tell if it's rooted..Best way is to flash a stock kdz to get rid of any traces of it.
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Could you give me a way how with wifi not on the phone?
Jasonfares said:
Could you give me a way how with wifi not on the phone?
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Sorry I don't understand your question? do you mean how to flash a stock kdz if so look here >> http://forum.xda-developers.com/showthread.php?t=2785089 <<
Hi, sorry to hijack the thread but my LG G3 d855 is exactly the same. on 29th December i noticed that the wifi wasn't connected to my home network, so did a reboot and still the same. I spent an hour or 2 googling this to find i wasn't the only one. Most had suggested a factory data reset, however said that this doesn't always work. I tried that and still the same so rang my network provider who passed me through to LG UK. It was booked in for a repair and collected on the 5th Jan. I got the phone back on the 26th Jan, and it took me less than 10 minutes to get the same wifi not connecting issue again. On the repair note it states they have changed the ic/pa/filter and updated the software to v20l (although I'm sure i was on later than that anyway). I rang LG again and it was collected the next day. I received the handset on tuesday, and the note this time said software updated, phone tested. I put the battery in, turned the phone on and within a minute found that the wifi would not turn on at all. I also noticed that the build version was V20h, which is a downgrade from the version that was on the phone when i sent it back to them.
I have rang LG again, and was told that they would look at it, but that i might need a new phone. When i questioned the new phone statement and asked why i needed to buyt a new phone, the woman didnt answer me. Anyway, the phone is getting collected today, and i really dont hold out much hope that it will be repaired. I have mailed LG direct to complain about this but i am at the point where i might move away altogether from LG. I am stuck until June waiting for my contract to expire, but am so frustrated with LG and their repair service as they have had my phone over a month now and havent fixed it.
This phone (g3) have bad quality components....my last lg....back to Samsung....I want my S5 again or a new S7 or note 4. Fantastics super amoled displays, great conections, all works. I'm tired of suffering...kkk
labpedro said:
Hi, sorry to hijack the thread but my LG G3 d855 is exactly the same. on 29th December i noticed that the wifi wasn't connected to my home network, so did a reboot and still the same. I spent an hour or 2 googling this to find i wasn't the only one. Most had suggested a factory data reset, however said that this doesn't always work. I tried that and still the same so rang my network provider who passed me through to LG UK. It was booked in for a repair and collected on the 5th Jan. I got the phone back on the 26th Jan, and it took me less than 10 minutes to get the same wifi not connecting issue again. On the repair note it states they have changed the ic/pa/filter and updated the software to v20l (although I'm sure i was on later than that anyway). I rang LG again and it was collected the next day. I received the handset on tuesday, and the note this time said software updated, phone tested. I put the battery in, turned the phone on and within a minute found that the wifi would not turn on at all. I also noticed that the build version was V20h, which is a downgrade from the version that was on the phone when i sent it back to them.
I have rang LG again, and was told that they would look at it, but that i might need a new phone. When i questioned the new phone statement and asked why i needed to buyt a new phone, the woman didnt answer me. Anyway, the phone is getting collected today, and i really dont hold out much hope that it will be repaired. I have mailed LG direct to complain about this but i am at the point where i might move away altogether from LG. I am stuck until June waiting for my contract to expire, but am so frustrated with LG and their repair service as they have had my phone over a month now and havent fixed it.
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Yea Ive been a month without WiFi on it and I've taken it to 2 phone repair shops and its been said to be a motherboard problem and lg would have a big fee to fix it. I'm going to get a new phone soon because this problem is happening a lot right now with lgs
Jasonfares said:
Yea Ive been a month without WiFi on it and I've taken it to 2 phone repair shops and its been said to be a motherboard problem and lg would have a big fee to fix it. I'm going to get a new phone soon because this problem is happening a lot right now with lgs
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Well, update so far is they have "repaired" the handset and its on its way back to me so will get it on monday. I was going to bet a guy at work that it wouldnt be repaired but he wouldnt take the bet. if its still not fixed i think i need to go down the replacement route. I have tried to be polite about this, but the fact that they have ignored 3 emails from me trying to raise a complaint, numerous tweets and facebook messages is making me feel like LG are not a company that can be trusted. I realise that I am a tiny insignificant stone on the bottom of their shoe and am meaningless in the grand scheme of things, but i've never dealt with a company that simply ignores you....
I will update on monday when i turn the phone on
So as a follow up, I got the phone back on Monday and so far it is working fine, WiFi is connecting with no problems. The fix that has been reported is replacing the mainboard. 1 niggle now though is that there is now a hiss in the headphones that comes and goes which wasn't there when i sent the phone in for the million repair attempts. I cant be bothered to go through the hassle of reporting it and sending it off for repair so I'm just going to live with it (its not too bad, just annoying when the music is quiet or paused). I only have a couple of months before I can upgrade, and had thought about a G4 or G5 but after the past 2 months i don't think i'll bother.
Ray
labpedro said:
So as a follow up, I got the phone back on Monday and so far it is working fine, WiFi is connecting with no problems. The fix that has been reported is replacing the mainboard. 1 niggle now though is that there is now a hiss in the headphones that comes and goes which wasn't there when i sent the phone in for the million repair attempts. I cant be bothered to go through the hassle of reporting it and sending it off for repair so I'm just going to live with it (its not too bad, just annoying when the music is quiet or paused). I only have a couple of months before I can upgrade, and had thought about a G4 or G5 but after the past 2 months i don't think i'll bother.
Ray
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How much did you pay for LG to repair it?
Jasonfares said:
How much did you pay for LG to repair it?
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so sorry for late reply, didnt know you had asked a question. Mine was done under warranty (apparently LG have a 2 year warranty with Three) so mine was fixed under that. I would guess that it would of been about 100 quid though for the work that they did, if not more. It took them far too many attempts to fix it though, which has left me with a bitter taste towards LG, so not sure whether to get the G5 next, the G4 or move onto a different make altogether
labpedro said:
so sorry for late reply, didnt know you had asked a question. Mine was done under warranty (apparently LG have a 2 year warranty with Three) so mine was fixed under that. I would guess that it would of been about 100 quid though for the work that they did, if not more. It took them far too many attempts to fix it though, which has left me with a bitter taste towards LG, so not sure whether to get the G5 next, the G4 or move onto a different make altogether
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I actually havent got it repaired and im still using it. I called lg and they told me there was a one year warranty on the g3 so im just keeping it until i decide on a new phone to get