Develop Bugs

[Q] tmobile repair vs htc repair

Hi,
I've sent my desire away to tmobile uk for repair (GPS not working) and I've been tracking it online. Looked tonight and it has been returned, unrepaired due to water damage. Tbh I thought this might be the case. The battery indicator was pink, the one behind the battery was white, but unsure about the other one cos it's behind the void stickers.
Anyway, what if, I buy those void stickers and the water damage indicator stickers off ebay and 'repair' my phone and then send it to HTC direct for repair? Presumably HTC and tmobile don't share a repair centre etc? Anyone see any problems with that?
Also, it seems strange that the only thing to be damaged is the GPS chip.
tl;dr tmob said water damage. can I trick HTC repair direct with new stickers from ebay

Well to be honest that process is unethical and possibly illegal not only that i would assume if you have actually dropped your phone into water somewhere that there will be telltale watermarks inside the phone itself - Having dried off an old nokia years ago there was white watermark lines where it had gotten wet . It is remotely possible that they will fall for it but more likely they will not.

Insurance?

GoogleJelly said:
Insurance?
Click to expand...
Click to collapse
Good call perfectly legal too : don't forget may also be covered under your home insurance

That would be the act of fraud as you put it. And no, HTC wouldn't have bought it either. T-com does no such things as repairs, they are merely a mediator between the user and the manufacturer. They would either accept the warranty claim and forwarded your phone to HTC, or simply decline the warranty and return the phone to the user. HTC is the one who does repairs and they probably keep track of their serial numbers, so you can kiss your warranty goodbye.
Sent from my HTC Desire using Tapatalk

wow your an idiot do you know that.... your asking here if its ok to defraud htc and t-mobile........

Rooting voids the warranty, but it's not fraud when you send back an unrooted phone???
I don't get it, are some kinds of fraud ok but others against our delicate ethics?
Sent from my HTC Desire using XDA App

mercianary said:
Rooting voids the warranty, but it's not fraud when you send back an unrooted phone???
I don't get it, are some kinds of fraud ok but others against our delicate ethics?
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Hmm well i can kinda see your point but when you root the phone sending it back rooted and pretending it wasn't would be fraud sending it back the way it came (unrooting) as long as it isn't a software specific fault is technically not, merely a way to ensure they fix an inherent problem with your phone. However if you dropped your phone in the loo the problem is water damage - changing the labels means you are trying to hide the water damage but no matter which way you look at it the phone is dead or parts not working because of the water damage
Most people that have bricked their phone through rooting won't even attempt to send them back but you can undo a rooting if the hardware has failed, however you can't undo dropping your phone in water.

dannylill1981 said:
wow your an idiot do you know that.... your asking here if its ok to defraud htc and t-mobile........
Click to expand...
Click to collapse
OMFG calm down. It's hardly fraud of the century. What's the worst that could happen?

That would be fraud, and ripping the company off. It wasn't their fault nor liability, so why should they fix it for you for free?
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- Sent via HTC Desire -

mercianary said:
Rooting voids the warranty, but it's not fraud when you send back an unrooted phone???
I don't get it, are some kinds of fraud ok but others against our delicate ethics?
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
That is a bold statement to make.
It is definitely the same dropping the phone in the water and rooting, or even better example, jailbreaking it in order to unlock some of it's functions which should have been available from the beginning.
Sent from my HTC Desire using Tapatalk

This is exactly my point, rooting the phone phone voids the warranty, plain and simple, its in black and white, but no one cares about this because its something we want so we can justify it. The phone is sold to you you without root access, by rooting, using root apps, overclocking or undervolting your using the phone for purposes it wasn't intended for, this puts extra stress on the device and increases its chance of failing, ie why your warranty is now void.
I'm not saying that you shouldn't unroot and send your phone back for repair, I would (and have) done the same thing.
Just because everyone is doing it doesn't mean its right, I'm sure HTC have lost thousands of pounds fixing phones broken by things we have done after rooting. But no one cares about this.
What difference does it make if you unroot or replace void stickers, the end result is the same, HTC are out of pocket the cost of the phone they have no obligation to repair but have been tricked into repairing, one sounds just as much like fraud as the other to me.
Sent from my HTC Desire using XDA App

Drop it down the stairway, run over it etc....
Insurance is your friend. We pay enough for it so use it
Sent from my HTC Desire using Tapatalk

mercianary said:
This is exactly my point, rooting the phone phone voids the warranty, plain and simple, its in black and white, but no one cares about this because its something we want so we can justify it. The phone is sold to you you without root access, by rooting, using root apps, overclocking or undervolting your using the phone for purposes it wasn't intended for, this puts extra stress on the device and increases its chance of failing, ie why your warranty is now void.
I'm not saying that you shouldn't unroot and send your phone back for repair, I would (and have) done the same thing.
Just because everyone is doing it doesn't mean its right, I'm sure HTC have lost thousands of pounds fixing phones broken by things we have done after rooting. But no one cares about this.
What difference does it make if you unroot or replace void stickers, the end result is the same, HTC are out of pocket the cost of the phone they have no obligation to repair but have been tricked into repairing, one sounds just as much like fraud as the other to me.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
The big difference is that rooting doesn't actually destroy your phone, whereas throwing it into the toilet does destroy it.
When people unrooted their phone to send it to HTC, they experienced a hardware fault, and hardware faults aren't caused by rooting the phone, right?

Actually there is a slight possibility of some third party apps causing hardware malfunctions but that chance is so slim, that even if you are an utter moron, you have a greater chance of being bit by a shark or getting hit by a thunderbolt than ruining your phone by rooting.

People brick their phones flashing things they shouldn't have access to all the time (ie power failure while flashing hboot or radio generally results in a brick) and then send them back claiming a failed ota update, a practace not frowned upon at all.
Sent from my HTC Desire using XDA App

th3 said:
That would be fraud, and ripping the company off. It wasn't their fault nor liability, so why should they fix it for you for free?
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- Sent via HTC Desire -
Click to expand...
Click to collapse
Do you think that a company has never ripped you off before? We get ripped off every single day. Do you not drive?
Anyway, listen to this:
I opened the phone up (warranty gone now) and guess what, the GPS antenna wasn't plugged in. So it was their fault after all! Water "damage" had nothing to do with it. It's been sent away in the past for a hardware fault so they must have not done their job properly when they reassambled it. GPS is working fine now.
So don't trust tmobile uk repair to do a decent job.

[Q] will they repair it?? Headphone jack problem

Hello again!
I have an quite stupid question....you see...i was listening to music the other day, with my panasonic headphones plugged into my desire z. Sound quality quite good, and all, but...when i tried to disconnect headphones, half of jack plug just stuck inside this stupid headphone in hole-ish thing....what i'm supposed to do? Will they repair it? Or should i replace this by my own??? I mean dissasemble the phone....i would prefer not to if i dont have to....
regards,
Lukas
Sent from my HTC Vision using XDA App

What amazes me is you post a question like this..why the hell wouldn't you call the company you got it from and ask? This isn't the warranty department for your cell phone ya know. Ya I'm a **** but **** like this...
Sent from my Vision using XDA Premium App

If you're not rooted, I'm sure they'll do something for you. If you are rooted, do a search on how to return your phone back to stock settings (S-off as well) before you bring it back in for warranty. You definitely shouldn't be taking your phone apart if you don't know what you're doing.
If I read it right, the 3.5mm prong is stuck in the headphone jack. Never heard that, but I'm assuming the tapered edge was brought out as well, so you could probably wedge some tweezers or a very fine metal between it and pull it out if you really didn't want to go through the hassle of the warranty you're entitled to (or voided if you rooted).

Yeah, i admit - my question was quite stupid. It should be more like: should i repair this on my own and lose warranty or send it to orange (i bought it there) and for 4 to 5 weeks (propably) not being able to use my brand new, awesome, and quite pleasing phone. Thanks for all answers, rational or not and, again, sorry for stupid questions - i'm not used to having something called "warranty" - never had brand new phine before - allways repairing by myself
Ps having a **** doesnt makes you one
Regards!
Sent from my HTC Vision using XDA App

Okay ill be straight foward... Warranty is only used for phone defects. Am from T-Mobile and if I told them what happened am sure they will say that it was my fault and will not fix it and if I send it in I would have to pay restocking fee... Well like one of the people said, try to take it out first and if it won't then, if you have experience with opening phones you can to fix it yourself but I don't recommend it though. Wish you luck my friend
Sent from my Vision using XDA Premium App

lainvalenajr said:
Okay ill be straight foward... Warranty is only used for phone defects. Am from T-Mobile and if I told them what happened am sure they will say that it was my fault and will not fix it and if I send it in I would have to pay restocking fee... Well like one of the people said, try to take it out first and if it won't then, if you have experience with opening phones you can to fix it yourself but I don't recommend it though. Wish you luck my friend
Click to expand...
Click to collapse
I tend to agree here. It seems you used either a defective or damaged third party accessory with your phone, and that's not really HTC's problem. If they fixed it, it would just be purely charity. They may fix it for good customer relations, but I wouldn't count on it. Based on user experiences here, the warranty department seems to lean pretty heavily toward not fixing things they aren't responsible for. You can always call and ask. If they say they will fix it, I would document the conversation (date, time, name of person you talked to) in case they tell you different later.
I found some clever tips on removing the offending object from a Macbook headhone jack. But try at your own peril, of course. Some of the techniques sound like they could do more harm than good, if you aren't extremely careful. One method was similar to the first thing that popped into my head, using a drill with a screw extractor. But I would be scared about damaging the jack or getting metal shavings everywhere. Screw extraction tends to be far from delicate or clean, at least in my hands.
http://www.mac-forums.com/forums/apple-notebooks/88767-obeject-stuck-headphone-jack.html

Thanks for that link....quite ....hmmm....interesting way of getting this plug out...i have to try this, but first a call to the warranty center....
Thanks for all answers....
Regards!
Sent from my HTC Vision using XDA App

Can anyone repair my wifi/bluetooth signal on here?

Hello all,
Oh what fun I have had with this phone since I have had it. It now looks like I have this "Squeeze problem". I have verified against another one x and the BT range is literally 200% / 300% better than mine (running RC4 cyanogen).
I have suffered from horrific WIFI and BT since I got the phone, my nokia e5 has been my daily driver as it lets me use my sbh 20 headset without holding the phone next to my headset.
I have called HTC and they tell me they will take the phone but might charge me due to the fact that I unlocked my bootloader (which was done to improve my wifi and battery drain - hohum)
This was the last straw. After seeing that the new HTC one has already been S-Offed - and we still have nothing. I am really wondering why I bought this device.
But alas - I still want to use it to watch movies and surf at work - so I want to get the antenna sorted - but after watching the video I am not really thinking I want to do the procedure my self.
I CERTAINLY do not want to pay HTC money to repair their bad handy work.
Is there anyone on here that lives in London that would be willing to do the repair for me?
Of course I will pay. I cant even sell it like this as it just sucks to use it. Wifi drops every min etc.
Thanks all!

Lol I don't think anyone would want to be responsible for breaking your phone.
But really, just take your time while opening it gently, you might notice that the back is completely glued in (like mine). Just shove a guitar pick inside to scrap it all slowly off. I was extremely scared as well when I first opened it, but it becomes a piece of cake afterwards.

Make sure the pick goes far enough in so this doesn't happen. >>> http://forum.xda-developers.com/showthread.php?t=2319128
Sent from my HTC One X using xda premium

nogotaclue said:
Make sure the pick goes far enough in so this doesn't happen. >>> http://forum.xda-developers.com/showthread.php?t=2319128
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Lol depth wasn't the problem. He tried the wrong hole to pick open. I almost did the same thing.
Sent from my HTC One X using xda app-developers app

yarod_g14 said:
Hello all,
Oh what fun I have had with this phone since I have had it. It now looks like I have this "Squeeze problem". I have verified against another one x and the BT range is literally 200% / 300% better than mine (running RC4 cyanogen).
I have suffered from horrific WIFI and BT since I got the phone, my nokia e5 has been my daily driver as it lets me use my sbh 20 headset without holding the phone next to my headset.
I have called HTC and they tell me they will take the phone but might charge me due to the fact that I unlocked my bootloader (which was done to improve my wifi and battery drain - hohum)
This was the last straw. After seeing that the new HTC one has already been S-Offed - and we still have nothing. I am really wondering why I bought this device.
But alas - I still want to use it to watch movies and surf at work - so I want to get the antenna sorted - but after watching the video I am not really thinking I want to do the procedure my self.
I CERTAINLY do not want to pay HTC money to repair their bad handy work.
Is there anyone on here that lives in London that would be willing to do the repair for me?
Of course I will pay. I cant even sell it like this as it just sucks to use it. Wifi drops every min etc.
Thanks all!
Click to expand...
Click to collapse
My phone has an unlocked bootloader and I sent it back to HTC UK with the exact wifi problem. They repaired it without a problem. The same for my mate who also sent his back with a custom rom still on it. Unless they can prove that unlocking the bootloader caused the fault they have to accept the warranty.
The bottom line is the wifi issue is a known hardware design fault that cannot be affected by unlocking and flashing roms.

tony_76 said:
My phone has an unlocked bootloader and I sent it back to HTC UK with the exact wifi problem. They repaired it without a problem. The same for my mate who also sent his back with a custom rom still on it. Unless they can prove that unlocking the bootloader caused the fault they have to accept the warranty.
The bottom line is the wifi issue is a known hardware design fault that cannot be affected by unlocking and flashing roms.
Click to expand...
Click to collapse
Thanks for this information
I'm feeling much better about the situation now. I will be sending it back to them for the repair.
I was in Phones3u today and I nearly walked out with a GS4........Im glad i didn't.

[Q] Nexus 7 Hardbrick! QHSUSB

First off my device is unlocked and rooted but that is it and I did that weeks and weeks ago when the latest android patch came out.
It has been working fine but I had a sleep over with the kids last weekend and they like to play with it as usual. After they left, hours later I noticed the device showing the google start screen like it was stuck there. I tried to get it into the boot loader or recovery and nothing. Now it appears dead, no lights, etc.
I tried charging and tried using the volume and power thing, etc to no avail. When connected to the pc I am gettng the dreaded QHSUSB_Dload thing.
#First question is there a fix for this? I have searched every where and have yet to find anything substancial other than the volume thing which is not working.
# second question is can I rma this or will it not be accepted due to it being rooted? There is no way I can bring it back to stock without accessing the bootloader.
#last question - If I cannot rms it can I take it apart and do something to repair it or is there anything I can do?
Thanks guys. This really sucks. i have never had an issue up until now and this thing is totally stock besides being rooted and unlocked.

Have you tried this: http://forum.xda-developers.com/showthread.php?t=2381582

That will not work with a hard brick. I cannot get into bootloader or adb.
Sent from my Nexus 4 using xda app-developers app

Bump
Do you guys think I can do an RMA?
Sent from my Nexus 4 using xda app-developers app

Thanks for the outpouring of support here. :banghead:
I think it is clear I'm screwed.
Pretty unbelievable as I'm all stock except for recovery.
Sent from my Nexus 4 using xda app-developers app

Richieboy67 said:
Bump
Do you guys think I can do an RMA?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I'd try to send it back for repair. What do you have to lose?

What I have to lose is money. If I RMA it is possible for Google to keep the payment and I'm not about to buy another unit because one fails through nothing I did.
Sent from my Nexus 4 using xda app-developers app

Richieboy67 said:
What I have to lose is money. If I RMA it is possible for Google to keep the payment and I'm not about to buy another unit because one fails through nothing I did.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I understand that, but right now you have a $200 paper weight. So why not gamble on the s/h for the rma?

I think you are misunderstanding what I am saying.
Google basically makes you pay for a replacement. Upon inspection they refund the money. If they do not refund the money then I am out the full cost.
I could find that reasonable if I was playing around or something but I have kept my devices all stock ever since the latest version came out except for unlocking and rooting.
I guess the other option would be to find someone to do a jtag repair and I could only find one guy and I don't think he touches Nexus 7s. Not sure though but waiting for him to reply. This sucks! My device was perfect and I loved it.Great battery, no touch screen issues. Not a single issue and then all of a sudden this. i really cannot understand what caused it.
Thanks for the reply. I really figured there would be others this happened too but everyone gets Hard Brick mixed up with soft brick and every hard brick post I read is not a hard brick. Hard Brick = F#cked :crying:

I gotcha. I thought you paid to send it back & then you had the option to pay to fix it if it wasn't covered by warranty.

That could be through Asus directly but not sure.
I think though if they go to repair it they will see the unlocked boot loader. That voids the warranty
Sent from my Nexus 4 using xda app-developers app

If it was mine I would take the back cover off and unplug the battery and let it sit for ~5 min. If there is a physical reset plug then push that in a couple times.

dkryder said:
If it was mine I would take the back cover off and unplug the battery and let it sit for ~5 min. If there is a physical reset plug then push that in a couple times.
Click to expand...
Click to collapse
Yeah, if you know an RMA is a very very very poor shot / don't want to try it. I guess a tear down is your second best bet.
You should check out Adam Outler's tear down videos if you feel you might be able to take this on. I'll link Outler's videos below. They MAY help you in deciding if you want to go through with it (and what you may expect to see).
http://www.youtube.com/watch?v=RMzi4K_PwPs (Transplant Nexus 7 Boards)
http://www.youtube.com/watch?v=QOFpY1nXFew (Nexus 7 Unboxed the XDA way)

Thanks guys.
I finally got an email back from those guys that do Jtag repairs and he said it was a hardware issue but I am not sure if he understood my issue.
I do not think taking it apart and unplugging the battery will work here if the bootloader is corrupt. I am going to try to let the battery go completely dead though and then try to do the volume/power key thing to see if there is any chance.
I do not know much about this but what I read is that if the bootloader is stopped somehow while loading it can become corrupt in some cases and you cannot do anything without it and there is a device specific key involved. That is why only someone with some specific software can fix it. I thought this key as called Jtag but again, I do not know much about this. The Jtag guy said it was hardware.
Man, I have an Hp touchpad that I got years ago. I installed Android on it years ago and have it overclocked it to over 1700mhz and that thing is still going strong. The kids even dropped it and it has a crack in the screen and it still will not die. Here I have a Nexus only a few months old fully stock except for root and unlock and it is dead. Kills me especially after the way I always stand up for the Nexus line. Still loving my Nexus 4 though and it is well over a year old. Oh well, if that one goes like this one I am jumping off a high bridge. :laugh:

Richieboy67 said:
What I have to lose is money. If I RMA it is possible for Google to keep the payment and I'm not about to buy another unit because one fails through nothing I did.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I am confused as to why you are so sure what is wrong with it, how do you know the bootloader is corrupt if you claim no wrong doing. Also technically speaking you did do something to begin with, you knew full well that you would be voiding the warranty by rooting and installing a custom recovery. More than likely if kids messing with it actually did end up with it how it is now they probably accepted an OTA and it corrupted the boot, on the LG G2 they have figured out how to delete the FOTA information that it continuously tries to boot from and return normal boot sequence.
But I reiterate you cannot blame this on anyone but yourself right now, being angry with ASUS or the kids will do you no good. You knowingly voided your warranty now it is time to put your nose down and see if you can fix it, there are a lot of resources here to do such.

whoamanwtf said:
I am confused as to why you are so sure what is wrong with it, how do you know the bootloader is corrupt if you claim no wrong doing. Also technically speaking you did do something to begin with, you knew full well that you would be voiding the warranty by rooting and installing a custom recovery. More than likely if kids messing with it actually did end up with it how it is now they probably accepted an OTA and it corrupted the boot, on the LG G2 they have figured out how to delete the FOTA information that it continuously tries to boot from and return normal boot sequence.
But I reiterate you cannot blame this on anyone but yourself right now, being angry with ASUS or the kids will do you no good. You knowingly voided your warranty now it is time to put your nose down and see if you can fix it, there are a lot of resources here to do such.
Click to expand...
Click to collapse
First off, I am not sure what is wrong with it which is why I am posting here. I stated numerous times that I do not know much about this.
And yes, I know this that rooting and unlocking voids the warranty. I also know that it is my fault for doing it but I have been doing it for around 3 years now and have used various roms and kernals in the paqs and have never had an issue. Perhaps it is a hardware issue. I just do not think this issue was caused by me.
In terms of the kids playing with the device. They play games, things like that. The desktop is locked and they have no access to settings or anything. When I said messing with it I just meant playing games though sometimes they open new games and leave the old ones running. I do not know how that would cause this.
There was no ota or update.
I am not sure what you are saying about LG.
And again, I am not angry with Google or Asus. My point was that this issue was most likely not caused due to rooting or unlocking and an ota would not cause a dhsusb issue even if it did go bad.Lets try to remember that nearly everyone here roots, unlockes and installs roms, etc. I have done so as well but not on this device. This one I wanted to keep pretty much vanilla but I wanted to be able to use Titanium back up, etc. And also, I rooted and unlocked months ago when I first got the device and had to root again when the latest version came out which was awhile ago.
In terms of fixing I have not found a solution for this. I do not know if it is a hardware issue or a software issue. That is why I am posting here. I am looking for some information from people who know this stuff. I know nothing but what I have read and so far I have read many different things. I am here to learn.

OK so here is what I meant with the G2..
I had a stock/rooted/TWRP G2 and half asleep accepted an OTA Update, when it does this it downloads the update into a partition that the device checks before booting. Because I had the custom recovery obviously the update failed but it left that code in the boot partition that would now allow me to even get into download mode. See this post here for how it was fixed http://forum.xda-developers.com/showthread.php?t=2582142
I am not sure if this would be the same problem or how to go about fixing it because of the device difference, but maybe it could help? I didn't mean to come off as a ****, just far too many people like to get into their devices and void the warranty then blame everyone else.
It is really not difficult to pull the back cover off and unplug the battery, I suggest doing this it could very well help just be careful not to crack the back while pulling it off, a credit card/ID and a butter knife should do the trick without leaving marks.

No worries. I appreciate the help.
I agree with you totally.
Sent from my Nexus 4 using xda app-developers app

[Q] Camera with purple fringing - ok to send to HTC for repair with S-off/root?

Hi guys,
So my trusty M7 finally started exhibiting the infamous purple fringing camera defect after close to two years. I thought I got lucky and got one of the original good ones, oh well. I've been busy with school and unfortunately haven't had chance to keep up with the M7 xda developments since I did S-off and root with the original exploit. I've been running the stock verizon ROM - never updated (blocked OTA update) because I need foxFi and I thought the more recent updates (kitkat) killed or crippled tether/foxFi operation.
Two questions:
1. I'd like to have send my phone to HTC to repair the camera module. A friend who did the same last fall had his phone updated to kikat and the latest official ROM. However, his was completely stock when sent in (no s-off or root, stock recovery). Is it wise for me to send in the phone as is to HTC? If not, what steps should I take?
2. I'd like to keep my existing ROM for the sole purpose of keeping FoxFi/tethering fully operational and trouble-free. Am I being completely nonsensical - do the more recent Android builds (kitkat and beyond) from Verizon really kill FoxFi/tethering?
Ideally, I'd love to have the camera repaired and keep my S-off/root status. Is this possible with sending back to HTC?
I did a search on the topic but didn't find an exact answer. If I missed it, I apologize in advance. Trying to finish grad school, and unfortunately just don't have as much free time to keep up with all the cool stuff at XDA as I used to be

I don't have any answer for you, but would like to know myself. The purple tint is the only reason I'm considering getting rid of my M7 soon.

Return to stock and lock/s-on. HTC may give you a different device, they may change the board out. If you send it in stock with s-off, it may invalidate the warranty on a worst case. If they honor the warranty, they will run their ruu and turn s-on anyway,, so just save yourself the trouble and do it yourself to avoid invalidating the warranty.
Edit: when you get your phone back, you can s-off with Sunshine and then use the old ruu's to return your phone to the old stock Rom and firmware.
Sent from my HTC6500LVW using XDA Free mobile app

My roommate sent his phone in for HTC to repair it. The CSR said for him to send it in and if they deem the camera issue is due to H/W malfunction they would repair it at no cost. He sent it in and it took over a month for him to get contact from HTC on whats going on with his device. He tried online chat, email, phone calls, and no one could give him an answer about whats going on. Another month goes by and he gets tired of waiting so he went onto his claim ticket and checked the box saying "just return my device". This is when he started to get emails, lots of emails, that they want him to pay $250 for the repair because it is out of warranty. I had him do another online chat with HTC and tell them, on htc twitter account they posted a tweet (that is no longer available) that the fix they had for the camera was software and that it WILL fix the purple hue issue. After about an hour or so the CSR wouldnt confirm HTC would fix the device so he requested for it to come back, as is and he would get just go insurance route. Another month passes and a box showed up from htc. It was his phone, or we thought it was. He hurried up and activated it and proceed to see if they fixed the issue. Once logging the IMIE into sprint site, it came back saying the phone was a Black HTC One m7 (the device is grey). Not a big deal, and we didnt think anything of it and tried out the camera. Camera worked great, and still does but now he is seeing the screen lifting off as if they forgot to glue it back down. you can almost separate the screen from the body with a finger nail or guitar pic. HTC wont offer to repair it because in the system it shows he declined the repair and wanted the device back. (they had to do something to the device because the IMIE is for a black phone not a grey one)
now i have the purple hue issue on my phone. I dont have a back up to let them have for 3 months as they figure out what parts they can pull to put into it. so i wont be dealing with their repair center. to much hassle to maybe get the phone fixed.

@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.

im_high_tech said:
@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.
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When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app
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I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.

im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
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Well,, if you sent in shortly after the m7 was realised, HTC said up and down it was software for quite awhile. You must have sent it in after they admitted it was hardware.
Sent from my HTC6500LVW using XDA Free mobile app

im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
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it was easy because it was in warranty. Mine and my roommates are both out of warranty. Even though HTC did say they would fix because they acknowledged it was in fact hardware related. I was like pulling teeth to get it done. I understand they will be fast for warrantys but the could care less if you are out of the 1 year range.
My roommates phone was never S-off or dev unlocked. he still has it 100% stock (which is weird to me) and HTC still did what they did. I guess you need to catch the right CSR on the right day or you could end up like he did. I'm not trying to persuade you not to do so. i just wanted to share the experience he had. When i couldnt get HTC to tell me they would without a doubt fix mine for free i gave up. I do have bestbuys insurance and i get a NEW device if i pay the 150 delectable. So i might wait till the last month i have on contract and pay the delectable and get the new device.

Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.

dashbored said:
Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.
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its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/

synisterwolf said:
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/
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I said it. It is in the device F.A.Q. I will look up the support call as all calls are recorded for legal purposes. I will edit this when I get home and look up my ticket number for you.
Edit: sent PMs to you both with the support numbers as these shouldn't be shared publicly.
Sent from my HTC6500LVW using XDA Free mobile app

synisterwolf and uzephi thanks guys for the input! Got the PM uzephi. I'll definitely give this a shot whenever I do upgrade, although that might not be until August or September. The M7 is still pretty sweet even now, despite the camera issue. Honestly, if I could put in a new battery, I can see myself using the M7 as my main device for at least another year if not more.
Going on a tangent here, but it looks like I may have to with the mixed reviews of the M9 so far. I am guessing Qualcomm really messed up with 810 this time around...