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So I dropped my phone today and cracked the screen. Already made the claim, listed a major crack or multiple cracks, blah blah blah.
What I'm wondering is this: Since it's obviously hardware damage and in no way linked to software, should I even worry about flashing back to stock before I send it in? If so would it not be just as easy, and in a sick/twisted way fulfilling, to just render the screen completely unusable after I activate the replacement? I'm thinking as long as the screen is inoperable they won't even worry about firmware/modem/etc, but wonder if that's just me being naive.
Sent from my SPH-D710 using XDA
Asurion could care less if it's rooted/ROM'd, etc... It's not their job to care. Even if the damage to the phone was caused by rooting, like a hard brick or something, they would still replace it. It's incidental damage, which is what they cover.
_MetalHead_ said:
Asurion could care less if it's rooted/ROM'd, etc... It's not their job to care. Even if the damage to the phone was caused by rooting, like a hard brick or something, they would still replace it. It's incidental damage, which is what they cover.
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You are the man. I figured as much, just wanted the highly regarded opinion of some XDA members . Anyways, thanks for the quick reply.
Sent from my SPH-D710 using XDA
_MetalHead_ is correct, I recently cracked a E4GT just like you and it was rooted.
Asurion does not care, send it in.
rpnunez said:
_MetalHead_ is correct, I recently cracked a E4GT just like you and it was rooted.
Asurion does not care, send it in.
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Click to collapse
Thanks for the additional input.
So really the only people who would care are the service techs if its a software problem or some issue they can write off on rooting? I know it voids your warranty, but who if anyone would care at all?
Sent from my SPH-D710 using XDA
This is some good information to know just in case this exact circumstance may happen to others. I thought there was an FCC rule stating that rooting/jailbreaking a phone was allowable?
Dude if you a bit technical, you can swap the lcd and send back the refurbish mother board back to them with the crack screen, unles you are having sw issues or you have them send the device activated already, then just keep the refurbish unit
Sent from my Sony Tablet S using xda premium
elephant007 said:
This is some good information to know just in case this exact circumstance may happen to others. I thought there was an FCC rule stating that rooting/jailbreaking a phone was allowable?
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I remember hearing the buzz
about this when it was fresh, albeit the exact details are eluding me. Anyways, the legality of rooting is no longer in question when you sign that 2-year contract. Yes you are in the legal clear to root, but the contract states clearly that rooting will void your warranty
jhgti said:
Dude if you a bit technical, you can swap the lcd and send back the refurbish mother board back to them with the crack screen, unles you are having sw issues or you have them send the device activated already, then just keep the refurbish unit
Sent from my Sony Tablet S using xda premium
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Click to collapse
I don't doubt for a second the possibility of doing so, however I've yet to have an issue with a refurbished phone. Yes I'll have to reroot, relocate my data, etc. but I'm sure all of that will take a fraction of the time it'll take me to swap out screens. Although I do see some of the perks for those that are far more technologically inclined, as you're basically refurbing your own phone. But for $100 I expect to get more than just a new screen. These scratches are just plain ugly all around the bezel and on the battery door.
Thanks for the advice though, just because it isn't right for me doesn't mean someone else won't find it useful in some way, shape or form.
Sent from my SPH-D710 using XDA
mdhscanes24 said:
I remember hearing the buzz
about this when it was fresh, albeit the exact details are eluding me. Anyways, the legality of rooting is no longer in question when you sign that 2-year contract. Yes you are in the legal clear to root, but the contract states clearly that rooting will void your warranty
I don't doubt for a second the possibility of doing so, however I've yet to have an issue with a refurbished phone. Yes I'll have to reroot, relocate my data, etc. but I'm sure all of that will take a fraction of the time it'll take me to swap out screens. Although I do see some of the perks for those that are far more technologically inclined, as you're basically refurbing your own phone. But for $100 I expect to get more than just a new screen. These scratches are just plain ugly all around the bezel and on the battery door.
Thanks for the advice though, just because it isn't right for me doesn't mean someone else won't find it useful in some way, shape or form.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
No problem I had so refurbish issues before, so I try to go that route
ICS E4GT
So my next thought is if by some chance I brick the phone before I send it back, will that have any affect in itself? I'm debating on using my 10 day window to see if by flashing from ICS to GB to see if there's any information I can find to share with our devs as to what's bricking everybody. That is, only if there is any actual information that that could provide. If not I'll just let this horse die and just migrate to the next handset quietly.
Obviously if I could I'd just donate the phone to one of you guys as a spare to try tinkering with, but Asurion takes insurance fraud quite personally from what their site says
Sent from my SPH-D710 using XDA
You can brick it, submerge it in water, drive over it with your Hummer H1, toss it out a 10 story window, microwave it, urinate all over it and then send it back to them and it would make no difference.
Gotcha, as long as they get the phone they could care less about its actual condition.
Now would it even be helpful to flash back and forth grabbing logcats along the way or is it pretty much at a point where only source will help?
I'd like to contribute some how, figured maybe that could be my start.
Sent from my SPH-D710 using XDA
hey guys, i went canoeing today and i didnt notice my girlfriend brought my phone
She flipped the canoe. Sank my phone -.-
Now my screen is unresponsive and blinks. Take it back into sprint, right? well it turns on.. so they would check for other damage to the phone besides water damage right? so theyd turn it on..well thatd be okay, except i have a custom boot animation.. I could simple just odin back to stock but Idk why, perhaps the waterdamage.. but odin wont work, itll recognize it sometimes, and when it does itll just check the MD5..
So i cant odin to stock and they can easily tell its rooted..will they refuse to work on it? or should i perma-brick it or something? any ideas lol.. im stuck without a phone for two weeks either way
hopefully we have ICS source by then =P
Water damage isn't covered by the store as part of regular warranty. You'll have to call the insurance company.
Water damage voids insurance. Report it stolen
Make friends with a tech and have him say that the LCD was just fried lol
Sent from my SPH-D710 using xda premium
Don't report it stolen. They may require a police report.
Sent from my SPH-D710 using xda premium
they will take it apart and find the water markings, and corrosion. lost / stolen would get you the same result... file a claim with Asurion if you have TEP. sprint.com/protection. it's a $100.00 deductible.
also, Sprint does not have a policy against rooted devices. it doesn't matter if it is stock or not.
Sent from my SPH-D710 using xda premium
hrffd said:
Water damage voids insurance. Report it stolen
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Just call the insurance company and tell them the truth. You'll have to provide a police report if you report it lost (I believe), and it's a felony to file a false police report.
You don't have to show a police report if it's lost. I know from experience as I did this last month.
Sent from my SPH-D710 using XDA
cgalleria93 said:
You don't have to show a police report if it's lost. I know from experience as I did this last month.
Sent from my SPH-D710 using XDA
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It's no different. Water damage gets you the same $100 deductible that a lost phone gets.
Sent from my SPH-D710 using Tapatalk 2
Run over it a few time so and just send them your screen I had a forklift run over mine i sent them just the screen and I got a new phone (HTC evo 3d) but I have a sg2 now
From the 2nd galaxy
hrffd said:
Water damage voids insurance. Report it stolen
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Click to collapse
That is one of the main things insurance covers. :banghead:
Sent from my SPH-D710 using XDA
Wow u guys dont know **** about the insurance. 1 the tep covers everything even water damage 2 reporting it los/stolen does not require a police report. 3 u mind as well just try and scam them at the store the worse that will happen is they find out about the water damage and notate your account and ull still have to pay the deducable anyway which youll do anyway if u want you phone
Sent from my SPH-D710 using xda premium
krisI0N said:
hey guys, i went canoeing today and i didnt notice my girlfriend brought my phone
She flipped the canoe. Sank my phone -.-
Now my screen is unresponsive and blinks. Take it back into sprint, right? well it turns on.. so they would check for other damage to the phone besides water damage right? so theyd turn it on..well thatd be okay, except i have a custom boot animation.. I could simple just odin back to stock but Idk why, perhaps the waterdamage.. but odin wont work, itll recognize it sometimes, and when it does itll just check the MD5..
So i cant odin to stock and they can easily tell its rooted..will they refuse to work on it? or should i perma-brick it or something? any ideas lol.. im stuck without a phone for two weeks either way
hopefully we have ICS source by then =P
Click to expand...
Click to collapse
Dump ur girlfriend.
Sent from my SPH-D710
Rooting is covered as stated by someone else. The other thing you have to take into account, would running stock have kept the phone from being ruined? Would you have been able to restore it any better? No, you didn't kill it by flashing something. If they give pushback print out the memo that's posted and use my reasoning.
Must be that kind of weekend. My phone got submerged in water yesterday but surprisingly when I took the cover off it seemed pretty dry. Shaking the phone I could hear water so I sat it out in the sun for about 45. Slapped the battery back in and here I sit playing with my phone like nothing happened. Who said Samsung build quality sucks?!!!!!!!!!
Sent from my SPH-D710 using Tapatalk
I dropped my phone in the toilet before, and sat it in rice for about a day and a half and never had 1 issue. I also re soaked it in clean water.
polska2180o said:
Dump ur girlfriend.
Sent from my SPH-D710
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Click to collapse
Lol that would have been the first thing i did
Sent from my SPH-D710 using xda premium
Don't blame dropping your phone in the toilet on your gf
It's my phone...any mis takes...sry
How long have you had your phone? Because I'm pretty sure if it's longer than a month they won't replace it for free. So you have to go through the insurance anyways so it shouldn't matter what u say. But if you just got the phone the only thing that sprint looks at right away is a indicator in on your battery that changes color when water damaged.
So if your within your free replacement period buy a battery take it to sprint and tell them it wont boot. And yes I've taken rooted devices so far as to where the sprint rep got it into CWM mod and didn't say a thing. (prob didn't know what it was)
FYI I was still learning how to root and flash so needless to say, it wasn't the first or last phone I got a phone replaced. And they sent me a free replacement no questions asked. but if you can hard brick that would probably be in your favor. And FYI other than water or intentional damage. Samsung has a year warranty on there phones. I know because we just sent my buddy's et4g for the power button sticking. Reason why I don't usually buy insurance.
sergioperalta81 said:
How long have you had your phone? Because I'm pretty sure if it's longer than a month they won't replace it for free. So you have to go through the insurance anyways so it shouldn't matter what u say. But if you just got the phone the only thing that sprint looks at right away is a indicator in on your battery that changes color when water damaged.
So if your within your free replacement period buy a battery take it to sprint and tell them it wont boot. And yes I've taken rooted devices so far as to where the sprint rep got it into CWM mod and didn't say a thing. (prob didn't know what it was)
FYI I was still learning how to root and flash so needless to say, it wasn't the first or last phone I got a phone replaced. And they sent me a free replacement no questions asked. but if you can hard brick that would probably be in your favor. And FYI other than water or intentional damage. Samsung has a year warranty on there phones. I know because we just sent my buddy's et4g for the power button sticking. Reason why I don't usually buy insurance.
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Click to collapse
Even if it is less than a month, if it goes for a swim, they won't replace it in store, simple as that.
This all started yesterday morning. My phone randomly reboots, often after hitting the power button. The power button will not turn the screen on or off so I have to use screen on/off apps but they are buggy and this is frankly becoming a ridiculous hassle. Anyone know a fix or have a suggestion on my course of action?
Take it to Sprint or file a claim with asurion. Sounds like a hardware problem. Maybe do a battery pull and see if it helps. Are you on stock or a custom rom?
Sent from my Nexus 7 using Tapatalk 2
GiantJay said:
Take it to Sprint or file a claim with asurion. Sounds like a hardware problem. Maybe do a battery pull and see if it helps. Are you on stock or a custom rom?
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Custom rom. I've had this phone rooted since last christmas when I got it and never had the problem before up until now. I tried a few different roms to see if maybe it was just the rom causing reboots but that was to no avail
Check out this thread I posted something.... This could vet well be your problem... Sticky power button. http://forum.xda-developers.com/showthread.php?t=1584342
Running the UNIVERSE with my EPIC 4G TOUCH
I tried your method. Everything has been working for about an hour now. Will report back. Thank you man
rizdog23 said:
I tried your method. Everything has been working for about an hour now. Will report back. Thank you man
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your welcome i love helping out anyway that i can! and its funny how scared people are to take apart their electronics.... they are not THAT fragile lol. did u hit the thanks button?
I'm a technician at sprint and this issue has me stumped. I've taken them apart and even replaced buttons. Still no dice.....
If I see any more ppl coming with effed up epic touches I'm gonna scream. Replacing phones is killing my numbers and repair rates. Ics is a curse to once a great phone.
sent from my Genesis that does what Nintendon't
I had this issue too and took it to a sprint store, said it failed because of water damage on my circuit board even though I have never gotten it wet and the water mark things were perfect, but just got a replacement, its a weird problem
Sent from my SPH-D710 using Tapatalk 2
andrewqueen said:
I had this issue too and took it to a sprint store, said it failed because of water damage on my circuit board even though I have never gotten it wet and the water mark things were perfect, but just got a replacement, its a weird problem
Sent from my SPH-D710 using Tapatalk 2
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Yea replacing it is a temp fix because it will just happen again. Idk how many phones I replaced and they always come back. Ughh this phone needs a real fix soon or to be pulled from the market.
Sprint is losing way too much money on these phones.
Sent from my Genesis that does what Nintendon't
I had a unfortunate mishap with the note 2 lat night. It is rommed but i cant take it back to stock now because it wont even turn on. do i call tmo and tell them i lost it, or i dropped it and get one coming in the mail? or when i send it back is it SOP for tmo to fix it and wipe it and then reflash from the fctory or will i get a huge bill when they find out it was rommed?
any input from anyone who knows first hand would be awesome. cant rock my old sensation for to long now.
Do you really need the opinion of "XDA" to tell what to do, in a situation like this?
It you dropped your phone and it won't turn on, just leave it on the shelf. You said you had another phone. Okay that's a wrap. Have a nice day.
I'm lost. Tmo will fix the glass for you. I'm sure you will have to pay either way because that's not a warranty item. If you're asking if you should commit fraud by claiming it's lost, then no. You broke it pay the price. If you're doing that I'm assuming you have insurance so then no need to lie anyways because insurance should cover glass.
Sent from my SGH-T889 using xda app-developers app
brickinphoneslol said:
Do you really need the opinion of "XDA" to tell what to do, in a situation like this?
It you dropped your phone and it won't turn on, just leave it on the shelf. You said you had another phone. Okay that's a wrap. Have a nice day.
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Click to collapse
wow, really? what i want to know is if i send in my phone that is rommed in on insurance. do they just plug it in and wipe it anyways to refurbish it or will it pop up that it has been rooted then i get a nasty dollar amount added to my bill? If you dont have any first hand experience with sending a rooted phone in then why would you reply that? anyways, I do have another hone but im not using my sensation for any longer then i have to.
You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?
brickinphoneslol said:
You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?[/QUOT
The guy has Insurance.. He is not Trying to get it fixed for free. He paid his insurance to pay for accidental drops.. Just like your car you crashed. If you had insurance you have a RIGHT to file a claim..
As far as samsung and carrier voiding warranty for it being rooted Yes they can. But i would think insurance for a ACCIDENT Repair that is clearly not the Fault of the phone being rooted. I Would think they will fix it. I know for a Fact a warranty like square Trade will fix it..
Wish i could tell you for sure But i have never warrantied to a carrier only to insurance company and only once. It was a Nexus 7 tablet ..
Good Luck..
One more thing.. No matter the outcome DO NOT LIE .Do not say you lost it.. That is very unfair.and is partly what drives prices up on insurance..
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brickinphoneslol said:
You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?
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Click to collapse
really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?
ksnexusone said:
really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?
Click to expand...
Click to collapse
Most people are able to set it back to stock first so don't have to worry about it so you may not Hey a lot if first have experiences. I've seen plenty of people and rooted phones in and they say there was no problem. I've also seen a couple claim they were charged for the phone. Are you sure it won't turn on? Have you pulled the battery, put it back and tried download mode. Maybe you can blind Odin it so there's no risk.
Sent from my SGH-T889 using xda app-developers app
ksnexusone said:
really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?
Click to expand...
Click to collapse
The consensus had been that damage is damage in regards to insurance. The software status hasn't mattered in the past (unless CM10 suddenly makes you toss phones out of the car on the freeway).
You are not eligible for a warranty replacement as there is glass breakage. You have insurance, use it for the legitimate claim you have a right to make. This is an obvious replacement for the insurance guys.
In any case, as said before, don't lie.
Hastily spouted for your befuddlement
Coug76 said:
The consensus had been that damage is damage in regards to insurance. The software status hasn't mattered in the past (unless CM10 suddenly makes you toss phones out of the car on the freeway).
You are not eligible for a warranty replacement as there is glass breakage. You have insurance, use it for the legitimate claim you have a right to make. This is an obvious replacement for the insurance guys.
In any case, as said before, don't lie.
Hastily spouted for your befuddlement
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beautifully written, thats what i was looking for me friend.
ksnexusone said:
wow, really? what i want to know is if i send in my phone that is rommed in on insurance. do they just plug it in and wipe it anyways to refurbish it or will it pop up that it has been rooted then i get a nasty dollar amount added to my bill? If you dont have any first hand experience with sending a rooted phone in then why would you reply that? anyways, I do have another hone but im not using my sensation for any longer then i have to.
Click to expand...
Click to collapse
Asurion doesnt care
Sent from my SGH-T889 using Tapatalk 2
Just to update everyone, I called tmo and they shot me over to asurion. they were really cool on the phone about this whole thing. she never asked anything about the software side of it.So i asked her about it just to know because i am not one to try to commit fraud an i appologize for giving that impression in the OP. She said that would not be an issue. Super good service thru Asurion with a long survey at the end.
I do appologize for a few of my replies yesterday. I guess the comment on rooting voiding the warranty thru people off but i was just stating that, not meaning i was gonna send it in for warranty replacement. Thanks again for giving your thoughts on this matter.
Glass shattered has nothing to do with what OS your phone runs. You have a hardware issue, not software.
Trying to get warranty work done because you bricked your device cuz you flashed a wrong rom, that would be an issue because your warranty covers you being on a stock device that should otherwise be working up to their standards they gave u warranty for.
My ex shattered my heart but I still turn on, your phone is being difficult lol
Sent from my SGH-T889 using xda premium
Lmao!!!!^
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...
Galaxysm said:
Lmao!!!!^
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...
Click to expand...
Click to collapse
Sleeping around lololol :thumbup::thumbup:
Sent from my SGH-T889 using xda premium
I just drop my phone and I called tmobile. So they going to send me a new phone because the phone works fine but the screen inside is black in some areas. The phone is rooted and there is a custom recovery. I was planning to unrooted but the black eventually completely blacked out. So im wondering if they will find out its rooted and charge me for the new pbone that is exchanged to me? the phone still operates normally but the screen is blacked out almost 98% of the screen. so i can still flash via Odin and bring back to stock and official recovery and reset counter?
Sent from my SGH-T889 using xda app-developers app
Odin it back to stock, as I'm sure they'll probably send you the phone back when they see its not stock
Just an FYI, the black part of the screen thats getting worse is the screen being cracked and damaged and bleeding out.
The heading of this thread is Warranty Exchange, So just a heads up, if someone in the store sees its a broken screen and sees any scuffs on it they will deny your warranty claim. Theres also a good chance the people in the store wont notice but once it gets back to TMO or Samsung they might reject the "warranty" as its physical damage and considered customer abuse. Just a heads up. Not sure if you knew that or not.
Warranty covers defects of manufacturing and some software problems.
Dropping your phone and breaking the screen is not a warranty issue.
When t mobile figures out that the amoleds broken there going to charge you. When you call that's one of the first few things they ask..... water indicators, imei & physical damage. (Screen)...
Sent from my SGH-T889 using xda premium
I'd return the phone they send out and contact Samsung for screen replacement. They will do it right and are reasonably priced.
Hastily spouted for your befuddlement
culua said:
I just drop my phone and I called tmobile. So they going to send me a new phone because the phone works fine but the screen inside is black in some areas. The phone is rooted and there is a custom recovery. I was planning to unrooted but the black eventually completely blacked out. So im wondering if they will find out its rooted and charge me for the new pbone that is exchanged to me? the phone still operates normally but the screen is blacked out almost 98% of the screen. so i can still flash via Odin and bring back to stock and official recovery and reset counter?
Sent from my SGH-T889 using xda app-developers app
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Click to collapse
If im not mistaken tmobile only cares that the phone isn't broken or has not been dropped in water.
Sent from my SGH-T889 using xda app-developers app
IAmSixNine said:
Just an FYI, the black part of the screen thats getting worse is the screen being cracked and damaged and bleeding out.
The heading of this thread is Warranty Exchange, So just a heads up, if someone in the store sees its a broken screen and sees any scuffs on it they will deny your warranty claim. Theres also a good chance the people in the store wont notice but once it gets back to TMO or Samsung they might reject the "warranty" as its physical damage and considered customer abuse. Just a heads up. Not sure if you knew that or not.
Warranty covers defects of manufacturing and some software problems.
Dropping your phone and breaking the screen is not a warranty issue.
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Click to collapse
Ok whats the point of me having 11.95 add to my phone bill every month. Why they are doing a warrenty exchange then? I told them the screen is not crack but inside it is black the strange part that I can slide my fingure to unlock the phone because I have sound unlock enable and I can still able to shut it down and put it in download mode in pitch black screen. But i manage to flash via odin back to stock.
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culua said:
Ok whats the point of me having 11.95 add to my phone bill every month. Why they are doing a warrenty exchange then? I told them the screen is not crack but inside it is black the strange part that I can slide my fingure to unlock the phone because I have sound unlock enable and I can still able to shut it down and put it in download mode in pitch black screen. But i manage to flash via odin back to stock.
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Oh grasshopper, you are early in the warranty process. The reason they are doing the exchange is because you didn't tell them the problem started when you dropped the phone. Don't be surprised if you get a bill after a few weeks when they actually work on your phone. Damage is damage whether you can see it externally or not.
Oh, and why the $12 a month extra? Because of situations like the one you are in right now.
Hastily spouted for your befuddlement
Coug76 said:
Oh grasshopper, you are early in the warranty process. The reason they are doing the exchange is because you didn't tell them the problem started when you dropped the phone. Don't be surprised if you get a bill after a few weeks when they actually work on your phone. Damage is damage whether you can see it externally or not.
Oh, and why the $12 a month extra? Because of situations like the one you are in right now.
Hastily spouted for your befuddlement
Click to expand...
Click to collapse
I believe all they will charge you it's 175.00 that's the price for the asurion replacement
Sent from my SGH-T889 using Tapatalk 2
175.00 is better than paying 750.00 +/- for a new note lol...
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...
deeznutz1977 said:
I believe all they will charge you it's 175.00 that's the price for the asurion replacement
Sent from my SGH-T889 using Tapatalk 2
Click to expand...
Click to collapse
If he had insurance...
Hastily spouted for your befuddlement
So lets help the original poster by also clearing up a few things.
Warranty is for when a device fails due to manufacturer defect. NOT related at all to what you have.
To address the issue of you paying 12 bucks a month. Thats called Insurance. NOT Warranty.
What will happen is you need to file a claim with the carrier and / or insurance company, more then likely its Asurion.
You will then pay a deductible, as another person has metntioned its in the 150-200 range. They will send you a replacement device, most likely refurbished, and you send in the broken. Then your done.
To address the screen touch still working, you did not damage the glass or the touch sensor part which is built into the glass. You broke the LCD when you dropped it.
The LCD has nothing to do with touch sensing, the LCD is only a display. Again, if you failed to tell them that you dropped the device then they will think its a warranty issue and the display stopped working. But the display didnt stop working, it got broken when you dropped it.
So if they have approved a warranty claim, eventually someone will see its broken and deny the claim and send it back or you will see a huge charge on your account to have it fixed or replaced.
Im trying to help educate you and others so you can make better decisions in the future as educated consumers. When you signed a contract for the phone and paid for insurance you should have asked many questions including how these things work. If not thats what were here for, to help.
When I received my replacement from asurion it was new (sealed box all accessories) so it's hit or miss being a refurb or new
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culua said:
Ok whats the point of me having 11.95 add to my phone bill every month.
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That is the insurance with warranty & security prem pkg. With screen damaged you go through the insurance services. Not the warranty part. Going at this the wrong way will cost you more than going at this the correct way.
PHP Ins. ($7.79), MSec & Wrty ($4.20) Prem Dev by Asurion = $11.99
---------- Post added at 05:36 PM ---------- Previous post was at 05:20 PM ----------
deeznutz1977 said:
When I received my replacement from asurion it was new (sealed box all accessories) so it's hit or miss being a refurb or new
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I got a sealed box, new GN2 w/ all the accessories when I went thru Asurion as well.
For damaged I think the send repkacements no ? My usb pirt is acting up and I like to have everything matching box imei and all for list or stolen then send new phone with everything can anyone tell me if im right or wrong ?
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