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My E4GT is randomly restarting and the power button feel pretty spongy, i have a feeling the issues are related and its becoming pretty frequent now ??
I am on Stock Rom rooted EL29, is there something simple i can do to unroot, so that i can try to get this fixed or replaced through sprint ?
Thanks,
Pete
Run sfhubs auto-root. I believe there is an option to unroot
Sent from my SPH-D710 using Tapatalk 2
Thanks Daniel, it looks like that may just have done the trick for unrooting !!
What else should i know before i go take my phone in, especially with an intermittent issue like this ?
Will they replace it with a refurbished one or new ? Do they have the hardware to transfer all my data or is that up to me ?
I appreciate it !!
Pete
For a temporary fix im using
https://play.google.com/store/apps/details?id=com.itsme4ucz.screenoff
Sent from my SPH-D710 using xda premium
I went to the sprint store today and i showed them the problem, the tech had me factory reset my phone as part of procedure.
We went ahead and did that with similar results, they passed it to the repair tech dude who said it was a faulty power switch.
The counter rep tried to convince me that Insurance doesn't cover this and i need to pay a deductible since its physical damage, i questioned how and why, and all i got was that sprint makes them do that. I explained it isn't liquid damaged and neither does it have any blemishes from a hard fall. Eventually i asked for the manager who reluctantly said he'd have a refurb for me in a few days.
Is this normal ? Whats the purpose of insurance if they cant follow their own rules or am i wrong?
What even sucks more is that before this ordeal the button and phone halfway worked, after the service tech guy looked at it, the button no longer works, i truly wonder what he did...
I am using that app kchitown for now until i get the replacement, wish me luck folks
Pete
Hey E4GT peeps;
So listen to this quick little story, and then let me know if I'm correct in my assumption:
I used to have JellyBean on my phone, not CM10, but Sbrissen's amazing ROM... well I decided to go back to stock everything and upgrade to ICS that way/etc... don't ask me why 'cause I don't know yet. lol. Well I did it, and I believe I used the One-Touch-Stock option to do it all. Well I went back to stock, everything was kind of weird... Android system felt laggy, and crashed, I was on ICS at that point btw, it was Stock FF18 I believe. Well anyways, I tried to do a few things, and suddenly things got worse... my battery stopped charging up completely... I would get the "Voltage too high" bs @ around 23% battery life. Well suddenly tonight the phone just shut off... and won't charge anymore. It won't turn on, and when I plug it into my PC or the wall charger, it still does nothing. All I get is a soft blinking blue light... not a solid red light (aka charging light)... well I tried to just let it sit on the charger for a few hours, and I left it off the charger for a few hours and still no success.
So I'm wondering... Do you think this is a Brick?
Do this you should be good.
http://www.youtube.com/watch?v=_vmEmheJnyg&feature=youtube_gdata_player
Sent from my Nexus 7 using xda app-developers app
---------- Post added at 02:29 AM ---------- Previous post was at 02:26 AM ----------
Okay I didn't finish reading to the end of your post I'm pretty sure your phone is a brick but someone more qualified should chime in. I believe there might be a way to fix it but I'm not sure how or what its called. I'm assuming you pulled the battery and have tried to boot into recovery or download mode?
Sent from my Nexus 7 using xda app-developers app
GiantJay said:
Do this you should be good.
http://www.youtube.com/watch?v=_vmEmheJnyg&feature=youtube_gdata_player
Sent from my Nexus 7 using xda app-developers app
---------- Post added at 02:29 AM ---------- Previous post was at 02:26 AM ----------
Okay I didn't finish reading to the end of your post I'm pretty sure your phone is a brick but someone more qualified should chime in. I believe there might be a way to fix it but I'm not sure how or what its called. I'm assuming you pulled the battery and have tried to boot into recovery or download mode?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Yes, I pulled battery, tried to boot in both recovery/download mode... Right now I can't even get it to turn on. Occasionally I get the blue light that flashes every like 4 seconds. Phone doesn't show up in Odin at all.
Are you sure your battery is good? Because nothing that you've posted that you did should have resulted in a brick... I'm not very familiar with the "voltage too high" issue, I know there are threads about it though, you may want to take a look at the solutions offered there as your issue seems to be much more related to power than any traditional cause of a brick...
Sent from my SPH-D710 using Tapatalk 2
cp320703 said:
Are you sure your battery is good? Because nothing that you've posted that you did should have resulted in a brick... I'm not very familiar with the "voltage too high" issue, I know there are threads about it though, you may want to take a look at the solutions offered there as your issue seems to be much more related to power than any traditional cause of a brick...
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
That's actually something I thought might be the issue. I'm going to the Sprint Store in like 5-6 hours and we'll see what the real issue is. I only jhope for a brick so that way they can replace my device, since I've dropped this one a few too many times and you can see the wear and tear.
Doesn't sound like a brick to me... Probably a battery as stated.
Sent from my SAMSUNG-SGH-I717 using xda premium
jasKaos said:
That's actually something I thought might be the issue. I'm going to the Sprint Store in like 5-6 hours and we'll see what the real issue is. I only jhope for a brick so that way they can replace my device, since I've dropped this one a few too many times and you can see the wear and tear.
Click to expand...
Click to collapse
My guess is either bootloader or something physically wrong with the phone. Anything happen to it lately - get wet, dropped, etc?
Flashing blue is the battery. I've had this happen 3 times now.
Yeah solid blue is the brick. Blinking blue is likely the battery
sent from my BAD A$$ Epic touch
Sounds like the charging/communication port is nit reading the charger. Mine has been acting weird lately. Sometimes I have to plug it in, unplug it a few times. After a few times I get it to read and it starts charging. My phone was a refurbished replacement.
Sent from my SPH-D710 using Tapatalk 2
Yea not a brick.. What ur saying sounds like the battery.. Solid blue is a brick.. Could also b the bootloader like someone suggested almost like stuck in a bootloop but instead of showing splash it just keeps trying to reboot itself
Sent from my SPH-D710 using xda app-developers app
Thanks for the responses, it's currently sitting at the Sprint Store for repairs... I'm actually going to leave to go get it in like 40 minutes... If it's the battery, that's fine, cause they can easily get it working fast, which is good, because I need the phone for business/work.
Hate to sound negative, but mine was doing pretty much the same thing and it was definitely bricked. I took it to the sprint store and the tech scratched his head and said he's never seen one not be able to get into download mode. He then replaced the screen. Obviously didn't help. Mine had a solid blue light for a while, then as the battery wore down, the blue light flashed, but very very dim. I was hoping it was the battery too, but the rep at the front counter switched the battery for me before it even went to the tech. Anyway, good luck! Hopefully you're situation turn out better than mine!
mine did the same thing while I was on vacation so I wasn't flashing it was the charging port. Try bending the little port down a little
Sent from my SPH-D710 using Tapatalk 2
So I am back from the Sprint Store (and feeding my son), and basically it was the charging port... they said it has corrosion on it... from moisture... and I had to file a claim through asurion. How lame. The guy at the store was pretty dumb as he had no clue what was really wrong with it and couldn't even explain basic things... none the less, the tech guy assured me it was just the charging port itself, one of the prongs on it were damaged beyond repair, but since it was 'corrosion' they can't do anything about it. I need to shell out $100 to get a new one sent now.
Woot. At least I will be able to take better care of my replacement and not get it roughed up like this one, haha.
jasKaos said:
So I am back from the Sprint Store (and feeding my son), and basically it was the charging port... they said it has corrosion on it... from moisture... and I had to file a claim through asurion. How lame. The guy at the store was pretty dumb as he had no clue what was really wrong with it and couldn't even explain basic things... none the less, the tech guy assured me it was just the charging port itself, one of the prongs on it were damaged beyond repair, but since it was 'corrosion' they can't do anything about it. I need to shell out $100 to get a new one sent now.
Woot. At least I will be able to take better care of my replacement and not get it roughed up like this one, haha.
Click to expand...
Click to collapse
Take that to another store. That is some BS. I know sprint techs can replace the port, well at least on my OG EVO they could.
Sent from my SPH-D710 using xda premium
locoboi187 said:
Take that to another store. That is some BS. I know sprint techs can replace the port, well at least on my OG EVO they could.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Man, I've never had a sprint tech fix anything for me. The most I've gotten from them is the card for how to get a replacement phone.
That's why I don't brick phones. The only time I go see Sprint is when something physical happens, even then, they don't fix it.
Sent from my SPH-D710 using xda app-developers app
jasKaos said:
So I am back from the Sprint Store (and feeding my son), and basically it was the charging port... they said it has corrosion on it... from moisture... and I had to file a claim through asurion. How lame. The guy at the store was pretty dumb as he had no clue what was really wrong with it and couldn't even explain basic things... none the less, the tech guy assured me it was just the charging port itself, one of the prongs on it were damaged beyond repair, but since it was 'corrosion' they can't do anything about it. I need to shell out $100 to get a new one sent now.
Woot. At least I will be able to take better care of my replacement and not get it roughed up like this one, haha.
Click to expand...
Click to collapse
That's funny... When I actually did brick my phone the sprint tech said exactly the same thing. It's funny because I also left the store while they were going to do the repair. I was also told to pay $100 dollars because of "corrosion" on the board where the charging port is.... coincidence? Did you happen to go to the store in Mesa, AZ near Fiesta mall?
I don't see how "corrosion" on the USB port is preventing a charge, a good cleaning should fix that, I mean its not like a whole pin would have spontaneously rusted off. I also would suggest taking it to another store
Sent from my SPH-D710 using Tapatalk 2
i had a problem with the charging port on mine, and they replaced it free of charge, if they tried to charge me 100 i would be pissed
I've had my Epic 4G Touch for well over a year and a month ago I noticed the power button was starting to feel "spongy". It still worked but it lacked that crisp feeling when you pressed it down and released it. This afternoon however, after flashing FI27, my power button no longer works whatsoever. I doubt it was the ROM and more due to the amount of times I've held this button down for recovery access, download mode, etc.
So the power button doesn't work, phone starts automatically when I remove the battery and put it back in. Otherwise the phone is in near-perfect condition and its not rooted.
Anyone know if TEP is going to cover this for free? I've looked online at some resources for TEP and everything is vague or above my level of reading between the lines.
Thanks in advance.
I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode
Sounds like the internal button is either stuck or broken, if you take it to a repair center they might be able to fix it for you. However idk what cost would be if any, I dont keep any for of "insurance" on my phone, if i break it I swap to one of the others I have til I buy a new one. I tend to keep my phones mint and don't want to pay for a refurbished one when i have a bunch laying in a drawer.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
Iczer said:
I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode
Click to expand...
Click to collapse
I'm on FI27 w/ the newest AGAT kernel but just in case I used Chainfires' Triangle Away to get rid of the yellow triangle at boot. Outside of volume down + power button I don't know another way to get into download mode and since my power button is inop I'm kind of stuck.
Do you know of another way to get back into download mode? I have the self-extracting Odin file for EL29 just waiting to erase all evidence of root.
EDIT: Nevermind. Turns out the button is just stuck. I put the battery back in while holding volume down and it gave me download mode access. That solves one problem, lol.
If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
-EViL-KoNCEPTz- said:
If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
Click to expand...
Click to collapse
I wouldn't even begin to know how to do that, though I'm sure YouTube has a couple videos detailing how-to. I'll give it a looksee and if it doesn't scare me away I'll give it a shot. If its something I can do, might as well.
Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.
Iczer said:
Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.
Click to expand...
Click to collapse
It works fine outside of the power button. I have recovery and download mode access, touchscreen is operable and nothing out of the norm seems to be going on. It's disturbing to say the least.
Wtf I got this issue after flashing Fi25 rom? Maybe its a bug? It had been working days before and spontaneously stopped working.
Sent from my SPH-D710 using xda app-developers app
This power button problem just happened to mine friday i took it to a repair store they were rude and refused to fix it told me i needed to use my insurance... so i made a call and within 15 min and only 1 transfer (shockingly) to customer care they sent me out a replacement at no cost i received this afternoon and currently trying to put a custom rom on it.. i had the same issues as you and it was hardware related a smack against a table resolved it atrandom and that phone was also stock..
I have been with sprint nearly 10 years and with several calls to customer care you can get alot done.. if one rep dont help call back and deal with another.. I have been 4 months past due with nearly an $800 bill at one point and still no restrictions i have also have a few older phones and some windows phones replaced at no charge in the past but that took a little more work then this one...Ive was even able to get them to credit my account $300 instead of using my 2 upgrades on phones... just call be polite if that dont work try again with another rep..
btw the sprint store i took it to didnt note it on my account if they tell you you must goto a store kindly refuse saying you dont have time.. if the battle seems endless ask for a supervisor twice..
Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
Sent from my SPH-D710 using xda app-developers app
tonyec7 said:
Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
It's things like that that make it harder for others who actually need replacements to get them.
Sent from my SPH-D710 using Tapatalk 2
revamper said:
It's things like that that make it harder for others who actually need replacements to get them.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Read my comment, i need a replacement as well, by lock/power button isnt working either.
I went to my local Sprint store this afternoon and apparently I don't have TEP on my phone. Last month I had an upgrade but I'm happy with my E4GT so I let my wife use it so she could get the EVO LTE. We did this through Best Buy Mobile. My wife has a friend that works there so it's where *she* does all her cellphone business. For some reason my TEP was cancelled on my E4GT upon upgrade and unbeknownst to me for the last month and a half I've had no insurance. :/
I called Sprint customer support and explained what happened and in 3-business days TEP will be reinstated on my phone, no charge, and all will be well in the world. The guy at the Sprint store also said had I had TEP this issue would be fixed via direct-exchange at no-cost to me.
I also tried fixing it myself but I got scared when the couldn't separate the screen from the case and gave up before I borked it.
Love this awesome phone but as of late the proximity sensor on this note has either broke or is buggy. First started to notice that the red light of the proximity sensor would not turn off. After a while as I make phone calls my screen will turn off but as I put my phone away from my face it doesn't turn back on. This may not seem like a big problem but if I can't have full control of my phone it is rather bothersome. For example I cannot properly end calls or switch to speaker phone or utilize my phone during the call. It is rather annoying talking while keeping the screen on because I end up click all sorts of things while my face is on the phone. Need help in fixing it. Tried rebooting, turning proximity sensor on and off, battery pulls but nothing. It sometimes returns back to normal after a while but due to my line of work I cannot afford to estimate when it's going to work. Any help would be great. I apologize in advance if this issue has already been addressed. Thanks!
Sent from my SPH-L900 using Tapatalk 2
is there a case or screen protector covering the sensor?
has the setting been changed in call settings?
Sent from my SPH-L900 using xda app-developers app
I do have a case but I tried taking it off and it still has same symptoms. I also tried turning the settings on and off. Maybe it's the screen protector but my sgp sits right below the sensor so I doubt it's that either.
Sent from my SPH-L900 using Tapatalk 2
bakarus said:
I do have a case but I tried taking it off and it still has same symptoms. I also tried turning the settings on and off. Maybe it's the screen protector but my sgp sits right below the sensor so I doubt it's that either.
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
it may be faulty.
is it rooted? I forgot if you mentioned trying a hard reset or reflash
Sent from my SPH-L900 using xda app-developers app
It happened while completely stock and also rooted as well. I also tried rebooting and battery pulls but same results. I think I'm going to bring it to the sprint store. The funny thing is I brought it in before and magically the tech got it to work again. I was thinking maybe it was the way I was holding it. But I tried holding it with either hand and it still occurs. Hopefully this time I can reproduce it again. I'm fed up trying to figure this out.
Sent from my SPH-L900 using Tapatalk 2
bakarus said:
It happened while completely stock and also rooted as well. I also tried rebooting and battery pulls but same results. I think I'm going to bring it to the sprint store. The funny thing is I brought it in before and magically the tech got it to work again. I was thinking maybe it was the way I was holding it. But I tried holding it with either hand and it still occurs. Hopefully this time I can reproduce it again. I'm fed up trying to figure this out.
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
Let me know. I have not seen any faulty ones yet but it could happen
Sent from my SPH-L900 using xda app-developers app
I have this exact same issue. Started out stock, continued rooted. I resently did a full reset and installed the Jelly Bomb Rom - same issue.
It does not appear to be software related.
amishbobinc said:
I have this exact same issue. Started out stock, continued rooted. I resently did a full reset and installed the Jelly Bomb Rom - same issue.
It does not appear to be software related.
Click to expand...
Click to collapse
Just an update:
I brought it back to my local Sprint store to have the device checked out a 2nd time last week. I was able to reproduce the problem to the CSR and they immediately took it in to get it repaired. Told me to come back in a hour to come pick it up. Hour came up and as I inquired about my phone, the Sprint technician told me there was nothing she could do since it was rooted and simply handed me back my phone without a single explanation. I asked them how rooting a phone physically caused my proximity sensor to not work, and they simply shrugged. I then asked the CSR to please tell me what I can do alleviate this problem and he simply said, "I never rooted my phone before, so I don't know what to tell you". I was shocked because I work in sales and never before have I ever said that to a customer. I decided not to argue even though I know I could have and asked for the manager. I then decided to unroot my phone and go back to stock to see if that would magically fix my problem and of course it didn't.
Today, I went to the Sprint store near my work place, and HOLY COW, it was different. No wait, no line, and when I went to talk to the CSR and technician they were friendly and took the time to try to fix the problem. The tech went to through all the basics, doing a battery pull, hard reset, and even suggested to take off my SGP screen protector (I KNOW! I really didn't want to!). Unfortunately it didn't work, and the CSR told me to come back in a few days so they would order me a new one. Excited to hear that, I then asked them to specify which day and probably not wanting to deal with me anymore, decided to give me a brand new one on the spot. They set everything up and even gave me the box and everything, so now I have an extra charger, cable, and earbuds. It just goes to show how different Sprint procedures are. Both stores were Sprint owned stores, and both had the same technical support yet I was treated so differently.
To anyone having the same problems, please do yourself a favor and just unroot it just in case. I find that some stores will do or say anything to not replace your phone. I have been a loyal Sprint customer for almost 6 years and I feel that they will still treat you like crap.
i would report the first store for sure
Sent from my SPH-L900 using xda app-developers app
bakarus said:
Love this awesome phone but as of late the proximity sensor on this note has either broke or is buggy. First started to notice that the red light of the proximity sensor would not turn off. After a while as I make phone calls my screen will turn off but as I put my phone away from my face it doesn't turn back on. This may not seem like a big problem but if I can't have full control of my phone it is rather bothersome. For example I cannot properly end calls or switch to speaker phone or utilize my phone during the call. It is rather annoying talking while keeping the screen on because I end up click all sorts of things while my face is on the phone. Need help in fixing it. Tried rebooting, turning proximity sensor on and off, battery pulls but nothing. It sometimes returns back to normal after a while but due to my line of work I cannot afford to estimate when it's going to work. Any help would be great. I apologize in advance if this issue has already been addressed. Thanks!
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
Glad I found this. .I have the exact same issue.
Swyped from my Samsung Galaxy Note™ II.
Glad I could help
Sent from my SPH-L900 using Tapatalk 2
mine works unless on speakerphone...at least once after turning speaker off it still did not work
Sent from my SPH-L900 using xda app-developers app
bakarus said:
Just an update:
I brought it back to my local Sprint store to have the device checked out a 2nd time last week. I was able to reproduce the problem to the CSR and they immediately took it in to get it repaired. Told me to come back in a hour to come pick it up. Hour came up and as I inquired about my phone, the Sprint technician told me there was nothing she could do since it was rooted and simply handed me back my phone without a single explanation. I asked them how rooting a phone physically caused my proximity sensor to not work, and they simply shrugged. I then asked the CSR to please tell me what I can do alleviate this problem and he simply said, "I never rooted my phone before, so I don't know what to tell you". I was shocked because I work in sales and never before have I ever said that to a customer. I decided not to argue even though I know I could have and asked for the manager. I then decided to unroot my phone and go back to stock to see if that would magically fix my problem and of course it didn't.
Today, I went to the Sprint store near my work place, and HOLY COW, it was different. No wait, no line, and when I went to talk to the CSR and technician they were friendly and took the time to try to fix the problem. The tech went to through all the basics, doing a battery pull, hard reset, and even suggested to take off my SGP screen protector (I KNOW! I really didn't want to!). Unfortunately it didn't work, and the CSR told me to come back in a few days so they would order me a new one. Excited to hear that, I then asked them to specify which day and probably not wanting to deal with me anymore, decided to give me a brand new one on the spot. They set everything up and even gave me the box and everything, so now I have an extra charger, cable, and earbuds. It just goes to show how different Sprint procedures are. Both stores were Sprint owned stores, and both had the same technical support yet I was treated so differently.
To anyone having the same problems, please do yourself a favor and just unroot it just in case. I find that some stores will do or say anything to not replace your phone. I have been a loyal Sprint customer for almost 6 years and I feel that they will still treat you like crap.
Click to expand...
Click to collapse
Thanks for the great info. I guess the next step is for me the install the stock rom and unroot....
bakarus said:
Glad I could help
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
Brought my phone in to a sprint repair center store. They fixed it by replacing the sensor. Before I left I inspected it thoroughly, they broke the volume rocker and now they're ordering me a new one since they didn't have the grey in stock and back ordered.
Oh wow well at least it goes to show they are aware of the problem and I guess it's better that you will be getting a new phone.
Sent from my SPH-L900 using Tapatalk 2
00mred00 said:
mine works unless on speakerphone...at least once after turning speaker off it still did not work
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
I would bring it in. To me if something is working incorrectly it is every right for you to get an exchange. I mean I paid $300 for this phone, I better get one that works flawlessly.
Sent from my SPH-L900 using Tapatalk 2
bakarus said:
I would bring it in. To me if something is working incorrectly it is every right for you to get an exchange. I mean I paid $300 for this phone, I better get one that works flawlessly.
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
i work at sprint
Sent from my SPH-L900 using xda app-developers app
Lol well tell the employees at the flushing, ny store that they are doing something wrong and should handle customer services better
Sent from my SPH-L900 using Tapatalk 2
bakarus said:
Love this awesome phone but as of late the proximity sensor on this note has either broke or is buggy. First started to notice that the red light of the proximity sensor would not turn off. After a while as I make phone calls my screen will turn off but as I put my phone away from my face it doesn't turn back on. This may not seem like a big problem but if I can't have full control of my phone it is rather bothersome. For example I cannot properly end calls or switch to speaker phone or utilize my phone during the call. It is rather annoying talking while keeping the screen on because I end up click all sorts of things while my face is on the phone. Need help in fixing it. Tried rebooting, turning proximity sensor on and off, battery pulls but nothing. It sometimes returns back to normal after a while but due to my line of work I cannot afford to estimate when it's going to work. Any help would be great. I apologize in advance if this issue has already been addressed. Thanks!
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
The reason the red light stays on is because you have smotion on. With smotion the proximity sensor stays on the whole time. If you turn it off the red light will go off. Don't know if that will also fix your other problem. With the smotion on I don't have any issues.
Sent from my SPH-L900 using xda app-developers app
bakarus said:
Just an update:
I brought it back to my local Sprint store to have the device checked out a 2nd time last week. I was able to reproduce the problem to the CSR and they immediately took it in to get it repaired. Told me to come back in a hour to come pick it up. Hour came up and as I inquired about my phone, the Sprint technician told me there was nothing she could do since it was rooted and simply handed me back my phone without a single explanation. I asked them how rooting a phone physically caused my proximity sensor to not work, and they simply shrugged. I then asked the CSR to please tell me what I can do alleviate this problem and he simply said, "I never rooted my phone before, so I don't know what to tell you". I was shocked because I work in sales and never before have I ever said that to a customer. I decided not to argue even though I know I could have and asked for the manager. I then decided to unroot my phone and go back to stock to see if that would magically fix my problem and of course it didn't.
Today, I went to the Sprint store near my work place, and HOLY COW, it was different. No wait, no line, and when I went to talk to the CSR and technician they were friendly and took the time to try to fix the problem. The tech went to through all the basics, doing a battery pull, hard reset, and even suggested to take off my SGP screen protector (I KNOW! I really didn't want to!). Unfortunately it didn't work, and the CSR told me to come back in a few days so they would order me a new one. Excited to hear that, I then asked them to specify which day and probably not wanting to deal with me anymore, decided to give me a brand new one on the spot. They set everything up and even gave me the box and everything, so now I have an extra charger, cable, and earbuds. It just goes to show how different Sprint procedures are. Both stores were Sprint owned stores, and both had the same technical support yet I was treated so differently.
To anyone having the same problems, please do yourself a favor and just unroot it just in case. I find that some stores will do or say anything to not replace your phone. I have been a loyal Sprint customer for almost 6 years and I feel that they will still treat you like crap.
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Well after a few hours of work/waiting I am sad to say that I did not benefit from the good customer service you got.
I went in today around 10 and dropped off my phone to be looked at by the Tech, who was not in until 11.
Around 12:15 I got a call (on my wifes phone) and they let me know that the phone would have to be entirely replaced. The tech told me he could not swap one out for me. I asked to speak to a manager.
Manager, "hello this is Matt"
Me: "Hi Matt, (explained issue again) and I was hoping you guys could replace my phone for me. "
Manager: "We don't have any phones available for that, we will have to order one from the depot"
Me: ' Oh, you don't have any note II's at the store?"
Manager: "We do, But they are for new customers and activation's only.
Oh... WAIT WHAT?
Ok ok. I understand that if he isn't allowed to and MUST order them from the depot....BUT HOW ARE YOU STUPID ENOUGH TO SAY THAT?
I have worked in various customer service capacities for most of my life, and here is what he said sounded like to me:
(not a real quote): "Here at Sprint and/or our store new customers and activation's are the priority."
What he should have said: "I am sooooo sorry. I am not allowed to do that, I absolutely would if I could. How about I order one from the depot for you and let you know as soon as I have an arrival date?"
sigh. So after all that, because I don't have TEP (sprints monthly insureance) I have to pay $35 to get a "new device"
They PROMISED me that it would be new and not refurb. So we will see how that works out.
Thank you for patiently hearing (reading?) my rant......
I was casually sending a message when randomly the phone turned off. I thought it was just a random reboot but then the phone would not turn on. I tried turning on and no response so I took the battery out and placed it back in. It vibrated and I saw the "Samsung" logo and then it turned off. I plugged it into a wall charger and the phone would not respond at all. I took it out and took the battery out and put it back again only to get the same quick turn off. I tried going into recovery and same thing. It passes the "Samsung" and then turns off. I also tried to get into download mode which I did for around 5 seconds until the phone shut off. I do not know why it would do this... it had around 40% battery. Has anyone ever heard of this problem before?
It's called sudden death syndrome. It's a failure in the power button. Take it back to sprint it's a known defect in the power button.
Sent from the future via Tapatalk 4 and vaccinated against all these infections going around
edfunkycold said:
It's called sudden death syndrome. It's a failure in the power button. Take it back to sprint it's a known defect in the power button.
Sent from the future via Tapatalk 4 and vaccinated against all these infections going around
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Thank you very much. I was actually able to blow air into the power button and mess with it a little and it fixed the problem. Again thank you!
TylerCopey said:
Thank you very much. I was actually able to blow air into the power button and mess with it a little and it fixed the problem. Again thank you!
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That will work for a little while then it will happen again. Same thing happened to my wife's phone. Sprint replaced it no problem.
Freeza MD4 DeOdex.
okay so i have this exact problem. Only thing is Sprint wont send me a replacement over the phone even though i have insurance. I also cant go to a store because the phone has a small crack from months ago and apparently they can't even troubleshoot it. Im not paying $150 for a replacement i hate this Sprint insurance so much. Is there anything you guys know i could do?
nitekillerz said:
okay so i have this exact problem. Only thing is Sprint wont send me a replacement over the phone even though i have insurance. I also cant go to a store because the phone has a small crack from months ago and apparently they can't even troubleshoot it. Im not paying $150 for a replacement i hate this Sprint insurance so much. Is there anything you guys know i could do?
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So your saying they will not look into the issue because they believe it is related to the crack ? They should at least be willing to look at the device. Have you taken it in, or just called ?
TEAM MiK
MikROMs Since 3/13/11
prboy1969 said:
So your saying they will not look into the issue because they believe it is related to the crack ? They should at least be willing to look at the device. Have you taken it in, or just called ?
TEAM MiK
MikROMs Since 3/13/11
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i called and took it to 3 different places.
I would call Sprint back. Try going higher up the food chain. Eventually you will get to someone who can help.
TEAM MiK
MikROMs Since 3/13/11
edfunkycold said:
It's called sudden death syndrome. It's a failure in the power button. Take it back to sprint it's a known defect in the power button.
Sent from the future via Tapatalk 4 and vaccinated against all these infections going around
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Glad I am able to find this thread. I have the same problem. So with this issue Sprint will replace the phone even if I don't have their insurance?
Khang1108 said:
Glad I am able to find this thread. I have the same problem. So with this issue Sprint will replace the phone even if I don't have their insurance?
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Just had the same thing happen to me and am wondering the same thing...
It's a hardware failure so yes. Or they repair it.
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edfunkycold said:
It's a hardware failure so yes. Or they repair it.
Sent from the future via Tapatalk 4
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Awesome Thx!
Khang1108 said:
Awesome Thx!
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Just a quick update for those in the future. I took the phone to a sprint repair center and they are going to replace it. I just had to pay $50 for the exchange. I didn't have any insurance either. I am happy that I didn't end up with a paper holder and have to buy a new phone off contract.
Managed to get my phone back to normal this morning but I'm sure it won't be for too long, if my screen is cracked, even if I have insurance, does them replacing it go out the window?
lrmcdon2 said:
Managed to get my phone back to normal this morning but I'm sure it won't be for too long, if my screen is cracked, even if I have insurance, does them replacing it go out the window?
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I'd say it depends on where you go, and who you end up dealing with. Some of the CS people genuinely want to help the customer. Some will look for any excuse to be difficult. It will also depend if the button looks damaged from outside impact / incident.
TEAM MiK
MikROMs Since 3/13/11
It Might be the Battery !
Have you tried changing the Battery ??
I faced quite a similar problem with my Galaxy Y. It got switched Off and then won't boot back ! You can try replacing your Battery. !