My 4 Month old HOX has developed a horizontal bar shaped area in the middle of the screen which is dead to touch!
Used the pointer trace in development tools to confirm this.
have re-locked and stocked the ROM for return, does anybody think i'll have any problems with warranty??
As it has to go directly back to HTC for repair...
As its a hardware fault I'm hoping not....
Cheers
Well, it all.depends on where you purchased it.
After 4 months, a repair is the most likely course of action.
Markieboy said:
My 4 Month old HOX has developed a horizontal bar shaped area in the middle of the screen which is dead to touch!
Used the pointer trace in development tools to confirm this.
have re-locked and stocked the ROM for return, does anybody think i'll have any problems with warranty??
As it has to go directly back to HTC for repair...
As its a hardware fault I'm hoping not....
Cheers
Click to expand...
Click to collapse
Regardless of the possibility of your phone being rejected on the basis that the bootloader was unlocked, you should still give it a shot. Give it to HTC.
Did you drop it? If I'm right, its the digitizer that's messed up.
death__machine said:
Regardless of the possibility of your phone being rejected on the basis that the bootloader was unlocked, you should still give it a shot. Give it to HTC.
Did you drop it? If I'm right, its the digitizer that's messed up.
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Click to collapse
No i have a TUFF LUV case if i did ! but Ihaven't dropped it.. it just went like it....
Markieboy said:
No i have a TUFF LUV case if i did ! but Ihaven't dropped it.. it just went like it....
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Click to collapse
Give it to the Service Center. It could be a loose cable to the digitizer or something. Anyways there's a good chance they'll fix it, Good Luck.
Had the same issue with nexus s. Middle line dead. Was really sorry cause was a new phone. One day my gf made the bad and static electricity stuck on her fingers and after she moved the phone. Once she touched. It it made a sparkle. I swear the phone got rid of the dead line. Either I was lucky or maybe it just need it a push.
Sent from my HTC One X using Tapatalk 2
I had the same problem with my first HOX. I send it back and they replaced
Related
Ok so i have 2 HTC Desire's
Desire 1 has a smashed (SLCD) screen but worked fine
Desire 2 is temperamental some times it will come on and work for a bit but then it will reboot then hang at the HTC Logo ( this has a AMOLED screen)
is there any way to get ether one working i have reflashed Desire 2 to 2.3 thinking it was a bad rom or something but still the same i even taken the AMOLED screen out of Desire 2 and tried it in Desire 1 i get sound but no screen, the touch screen works as i can unlock it
any help would be nice
Thanks
I would send them back to HTC specially the 2nd one but I guess you don't have warranty for both phones.
no warranty =( there both just over a year old
just wish one would work
I guess when you sent them to HTC and the phone's are out of warranty, they will repair them if you pay for it. So I recommend you to send them to HTC and let create a free quotation and then you decide, if you let them repair or not.
Both phone have been opened up so there ain't no warranty stickers, will that matter?
RyanSmelliott said:
Both phone have been opened up so there ain't no warranty stickers, will that matter?
Click to expand...
Click to collapse
It's out of warranty so it really wont matter at this point. They'll fix it but you'll have to pay for probably the parts and service.
Yeah i just spoke to a rep on there chat and he say's
We are booking your handset in for repair service. Please note that if our engineers determine that the fault you are experiencing is caused by physical damage, wear and tear or illegal software, it will not be covered by warranty. The repair will be chargeable and we will send you a quote. Should you not wish to pay that quote, there will be an approximate £25 diagnosis, shipping & handling fee to have the device returned to you and not repaired.
i know it will be silly money if i get a quote so i would have to pay £25 just to get my phone back =( ill have a go at fixing one there must be away LOL
I'm not sure how parts cost but it looks like you have a better chance of fixing the one with the busted SLCD than the 2nd one that seems to require a motherboard change.
yeah i know =( random one i know but aint there no way of getting the AMOLED screen to work on Desire 1
RyanSmelliott said:
yeah i know =( random one i know but aint there no way of getting the AMOLED screen to work on Desire 1
Click to expand...
Click to collapse
I believe it's not possible. It goes beyond simply changing the display and the digitizer. A complete change of mother board could be required. I'm NO expert on the matter just so you know.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
RyanSmelliott said:
yeah i know =( random one i know but aint there no way of getting the AMOLED screen to work on Desire 1
Click to expand...
Click to collapse
From what I've seen, you cannot use an amoled screen on an slcd handset. And vice versa.
Swyped from my CM7.1 Desire using XDA Premium App
I read through few posts about people being able to claim their warranty even after unlocking their bootloader , now these people had almost the same problem ..there screen wouldn't display anything or their phone wouldn't boot up at all. So I guess HTC won't check for your warranty if your phone is not booting up ...they'll just check your bill and see if its under warranty and do it for free ...
Sent from my HTC One X using xda app-developers app
Well I've seen people get away with this, but I still darent unlock/root.
Because I know what my luck is like and I would be the only one that doesn't get repaired !!
It took me 4 weeks to pluck up the courage to unlock my phone and I'm glad I did. I now have no warrenty but I do have an awesome phone.
Also I heard that if your phone is completely dead there is no way to tell if the phone is unlocked or not. So there is a reasonable chance you'll get your phone replaced.
Awt67 said:
It took me 4 weeks to pluck up the courage to unlock my phone and I'm glad I did. I now have no warrenty but I do have an awesome phone.
Also I heard that if your phone is completely dead there is no way to tell if the phone is unlocked or not. So there is a reasonable chance you'll get your phone replaced.
Click to expand...
Click to collapse
lol sounds like a good plan, now everyone who needs repair will burn it's phone and get new replacement under warranty
Awt67 said:
It took me 4 weeks to pluck up the courage to unlock my phone and I'm glad I did. I now have no warrenty but I do have an awesome phone.
Also I heard that if your phone is completely dead there is no way to tell if the phone is unlocked or not. So there is a reasonable chance you'll get your phone replaced.
Click to expand...
Click to collapse
Yeah I've been debating for about 3 weeks now, would you really say its worth it?
What ROM you using?
And, about the warranty, what does completely dead mean?
Not booting?
Or bricked etc?
Cheers mate.
I am using Cyanogen Domination 10. It is still work in progress but it stable enough for everyday use. I would also say if you do unlock your phone try roms other as well because they all offer something different.
Dead as in bricked, although if you follow unlock steps carefully there is little chance of bricking your phone
I unlocked my phone the day I bought it ... I'm not regretting it all but the little yellow spot in the bottom left corner is annoying sometimes ..
Sent from my HTC One X using xda app-developers app
lets just make this clear, its certainly posted here already in many many threads...
if you read the unlocking stuff properly on the htc website, it clearly says that the warranty will be invalid for anything caused by unlocking the bootloader
so if you have a blatant hardware problem, ie the wifi antenna problem, they still have to repair it foc
so basically, unless you brick your device, you still have a warranty.
they might try insisting on replacing the main board for a cost, which i've heard quite often. the wifi fix requires changing the main board anyway, so for at least that problem, they shouldn't charge to fix.
still, it does depend on the type of problem as to whether you could convince them not to change the main board..
This is a couple of pic from my HOX that is faulty....i know theres afew people here that having the same screen problem as me and maybe not....the screen is glitching and sometimes blank but touchscreen still responsive....cause my warranty is void and i cant have a replacement, i want to make a repair at any phone shop that can repair it or if im brave enough, i do it myself...the cost in HTC center is expensive...what i want to know is, is the problem here is from the LCD display only and not on any other hardware...cause there is a LCD display with Digitizer that sell is cheaper than HTC center...and original..if i replace it, can the problem be solve...is it can be done...tq
At a guess I would say it's an issue with the memory holding the framebuffer, but it could be a problem with the bus connecting it to the screen.
Hard to say if a screen replacement would fix it.
If a stock ROM doesn't fix it, it's a hardware fault. That's usually covered under consumer protection laws. HTC are not obliged to uphold (or even provide) a warranty, but the retailer is obliged to honour your statutory rights.
Where did you purchase it?
BenPope said:
At a guess I would say it's an issue with the memory holding the framebuffer, but it could be a problem with the bus connecting it to the screen.
Hard to say if a screen replacement would fix it.
If a stock ROM doesn't fix it, it's a hardware fault. That's usually covered under consumer protection laws. HTC are not obliged to uphold (or even provide) a warranty, but the retailer is obliged to honour your statutory rights.
Where did you purchase it?
Click to expand...
Click to collapse
Sounds serious....i have flash everything to stock using the right RUU and relocked the bootloader...when sending it to repair, they claim that i have rooted the device and warranty is void...when i said the cost of repair, they said its about RM500( around 150 USD )..and this is a lot...
I purchased my HOX in my country MALAYSIA, in 2nd hand market...the problem occur about a month of using....i received in perfect condition and LOCKED bootloader...
i hope this help, cause i really wanna get my HOX fix....
even i have the same problem.......it began shortly after the JB update...........i bought my phone from mobile store......but the warranty is given by HTC and i am afraid i also have voided my warranty by opening it and unlocking the bootloader...what to do ??
What i want to know is what causing this problem..if its like what BenPope said....is there a way to fix it....manually and cheaply.....
I have restored my stock backup and relocked the bootloader after that I did a hard reset.....after that no screen problem till now.....try it
Sent from my HTC One X using Tapatalk 2
martin132014 said:
What i want to know is what causing this problem..if its like what BenPope said....is there a way to fix it....manually and cheaply.....
Click to expand...
Click to collapse
I don't know what your hox problem but I know it is hardware faulty cuz I read a thread in XDA bout the same problem like yours but the solution is send to HTC and get replacement with new unit. So that won't help you I believe as you void your warranty.
You could try searching in lowyat forum and look for shop that provide repairs for HOX. If you live in KL, there is one shop around pandan indah that could replace your lcd+digitizer for below rm200 i think.
Sent from my HTC One X using xda premium
My screen....before ...now fine after hard reset
Sent from my HTC One X using Tapatalk 2
godslay3r said:
I have restored my stock backup and relocked the bootloader after that I did a hard reset.....after that no screen problem till now.....try it
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
DevilRedJack said:
I don't know what your hox problem but I know it is hardware faulty cuz I read a thread in XDA bout the same problem like yours but the solution is send to HTC and get replacement with new unit. So that won't help you I believe as you void your warranty.
You could try searching in lowyat forum and look for shop that provide repairs for HOX. If you live in KL, there is one shop around pandan indah that could replace your lcd+digitizer for below rm200 i think.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
godslay3r said:
My screen....before ...now fine after hard reset
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Well...I have did a hard reset a couple of times now...even the phone center do it for me...but it still occurs..what I want to know is, can replacing LCD with digitizer solve my issue....I just afraid it is a motherboard faulty...:'(
martin132014 said:
Well...I have did a hard reset a couple of times now...even the phone center do it for me...but it still occurs..what I want to know is, can replacing LCD with digitizer solve my issue....I just afraid it is a motherboard faulty...:'(
Click to expand...
Click to collapse
i have confirmed it fro htc service center its not fault of LCD its mainboard (motherboard) issue.
dude i just got the issue again this morning ...............I have sent the phone to the service centre and i Just hope that they will replace the mainboard or watever is causing it and dont blame it on the unlocked bootloader or me opening the phone..............keeping my fingers crossed ............
scorpio50 said:
i have confirmed it fro htc service center its not fault of LCD its mainboard (motherboard) issue.
Click to expand...
Click to collapse
Damn, that's bad...I was hoping its not...bad luck for me then...so I think repairing the motherboard only can be done in HTC center only...not other phone shops...how much can you think it will cost...
I have found out something....whenever the screen go wanky, when I flex the phone, the phone sometimes respond differently...sometimes ok sometimes make it worst...is this screen or motherboard problem I wonder....
martin132014 said:
I have found out something....whenever the screen go wanky, when I flex the phone, the phone sometimes respond differently...sometimes ok sometimes make it worst...is this screen or motherboard problem I wonder....
Click to expand...
Click to collapse
I have the same problem. Did you find a solution or did you learned where prb exists? Mainboard or lcd?
This happend to me to and I send my phone to repear centre and they change the LCD Display and the problem still exist. Today I sended back to repear centre and will see what will the do with the phon. But from google I lern it is hardware problem on Mainboard! I hope the will change the mainboard or whole phone with new one.
Thant said:
This happend to me to and I send my phone to repear centre and they change the LCD Display and the problem still exist. Today I sended back to repear centre and will see what will the do with the phon. But from google I lern it is hardware problem on Mainboard! I hope the will change the mainboard or whole phone with new one.
Click to expand...
Click to collapse
Same problem here..brief history of my One X
1. Phone is rooted, installed AOSP 4.2.2
2. I broke the screen last February and had it replaced (the center said its genuine HTC screen which they ordered from their contact from HTC, I've no way to check though but the quality is as good as the old one so no complaints there)
3. About a month ago, screen wont diplay when I unlock/wake..its just black but it can receive messages, play music etc..I can even answer calls (blind swipe of the screen to answer)
4. I gave up, and bought a new phone as I dont want to spend another S$200 bucks or so to repair it (initial screen replacement cost me S$240).But, out of curiosity, I booted it up last month (charged it to retrieve some pictures) and the display showed. The next morning, again it wont turn off.. As I have it encased in an otterbox commuter, I decided, WTH just do drop tests see if the otterbox was really able to protect.
After a few drops, I decided to wake the screen..And yes again it worked LOL
Now this on and off thing happens a lot..sometimes I'm able to wake it sometimes not (after a long period of the display being off)..
Just now, it wont turn on again, and again I dropped it face down (for the lulz) and the screen turned on again
here it is now, charging
One thing i noticed though, the screen would corrupt and lock up (sometimes) when I rotate screen to landscape
PS. damn this HTC One ultrapixel camera sucks
I can't think how to describe this, so haven't found another thread on here or on google, so have to post a picture.
It hasn't been dropped: When the Sleep Android app woke me up this morning I noticed that there was time-lag between my commands and the phone reacting. This was a bit annoying, but it seem to warm up and THEN it just FLIPPED RIGHT OUT. I have got it working again with a Soft Reset, but it's dodgy and keeps FLIPPING OUT every now and again.
Any idea what I can do?
Stakkertoo said:
I can't think how to describe this, so haven't found another thread on here or on google, so have to post a picture.
It hasn't been dropped: When the Sleep Android app woke me up this morning I noticed that there was time-lag between my commands and the phone reacting. This was a bit annoying, but it seem to warm up and THEN it just FLIPPED RIGHT OUT. I have got it working again with a Soft Reset, but it's dodgy and keeps FLIPPING OUT every now and again.
Any idea what I can do?
Click to expand...
Click to collapse
Its hardware problem.
Sent from my HTC One X using xda premium
kartik.kayz said:
Its hardware problem.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Really? What is the evidence for this? Have you seen it before?
Stakkertoo said:
Really? What is the evidence for this? Have you seen it before?
Click to expand...
Click to collapse
No I haven't seen it before that's why its a hardware problem if it is a software problem I am sure you are not alone.
Tv gets detuned when it does not receives signal possibly your lcd is not receiving signals or your hox's hardware is not sending signals to lcd.
Sent from my HTC One X using xda premium
kartik.kayz said:
No I haven't seen it before that's why its a hardware problem if it is a software problem I am sure you are not alone.
Tv gets detuned when it does not receives signal possibly your lcd is not receiving signals or your hox's hardware is not sending signals to lcd.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
but it is fine after a soft reset? This suggests software, no?
Stakkertoo said:
but it is fine after a soft reset? This suggests software, no?
Click to expand...
Click to collapse
If it is working then congrats. If your phone still not working properly then take it to the hospital he needs htc doctors.
Sent from my HTC One X using xda premium
kartik.kayz said:
If it is working then congrats. If your phone still not working properly then take it to the hospital he needs htc doctors.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I said that in the original post.
It's an intermittent problem.
Stakkertoo said:
I can't think how to describe this, so haven't found another thread on here or on google, so have to post a picture.
It hasn't been dropped: When the Sleep Android app woke me up this morning I noticed that there was time-lag between my commands and the phone reacting. This was a bit annoying, but it seem to warm up and THEN it just FLIPPED RIGHT OUT. I have got it working again with a Soft Reset, but it's dodgy and keeps FLIPPING OUT every now and again.
Any idea what I can do?
Click to expand...
Click to collapse
Look like mine before they chancged with new ane I have BFD on the old one the same simptom.
P.S. Try press between down righ near to the main camera and dysplay and see what will happend on to display when is turned on!?!?
Thant said:
Look like mine before they chancged with new ane I have BFD on the old one the same simptom.
P.S. Try press between down righ near to the main camera and dysplay and see what will happend on to display when is turned on!?!?
Click to expand...
Click to collapse
Can you describe that again?
Press the screen near the camera when i switch on?
Stakkertoo said:
Can you describe that again?
Press the screen near the camera when i switch on?
Click to expand...
Click to collapse
Sorry Turn on the display and do a pressure between the display and the right down side on the main camera.
Also now there is a 5 second delay on commands. My dad rang earlier, I pressed accept call and it didn't react and it went to Voicemail.
Should i try a factory reset?
Stakkertoo said:
Also now there is a 5 second delay on commands. My dad rang earlier, I pressed accept call and it didn't react and it went to Voicemail.
Should i try a factory reset?
Click to expand...
Click to collapse
Try but what happend with my method?
Thant said:
Try but what happend with my method?
Click to expand...
Click to collapse
It's my brother's phone, so i couldn't do it immediately.
The phone was getting worse, and wouldn't come on. but I asked him to try what you suggested and he said it totally worked. !!! ? Why?
Stakkertoo said:
It's my brother's phone, so i couldn't do ioh it immediately.
The phone was getting worse, and wouldn't come on. but I asked him to try what you suggested and he said it totally worked. !!! ? Why?
Click to expand...
Click to collapse
Becouse I have the same problem this is BFD(Blck Screen of Dead) The only one solution is to repleace the mainboard. If you have warranty go back to stock and relock bootlader and hope they will repear for free or wait until go so bad and the display stop working and they can't see your status on the bootlader. My phone start slowly to die until one day totaly dead and I am happy because before the dead I go back to stock and relock and they changed the phone after one month in service center with new one. I hope you have warranty. Good luck my friend.
Thant said:
Becouse I have the same problem this is BFD(Blck Screen of Dead) The only one solution is to repleace the mainboard. If you have warranty go back to stock and relock bootlader and hope they will repear for free or wait until go so bad and the display stop working and they can't see your status on the bootlader. My phone start slowly to die until one day totaly dead and I am happy because before the dead I go back to stock and relock and they changed the phone after one month in service center with new one. I hope you have warranty. Good luck my friend.
Click to expand...
Click to collapse
it's not rooted. This is the Factory ROM but is now out of warranty.
Stakkertoo said:
it's not rooted. This is the Factory ROM but is now out of warranty.
Click to expand...
Click to collapse
Bad in this case go to service center and ask them for cost to repleace the mainbord the problem is not in the screen the first time when I send my phone to service center they changed the screen on the same day when I take back the problem start again and after one month they changed my phone with new one.
If my method work and the hox go mad with sure you have BFD
Thant said:
Bad in this case go to service center and ask them for cost to repleace the mainbord the problem is not in the screen the first time when I send my phone to service center they changed the screen on the same day when I take back the problem start again and after one month they changed my phone with new one.
If my method work and the hox go mad with sure you have BFD
Click to expand...
Click to collapse
Okay, also it's still laggy. Was that a problem with you?
I replaced the screen already, last year so that shouldn't be a problem.
Stakkertoo said:
Okay, also it's still laggy. Was that a problem with you?
I replaced the screen already, last year so that shouldn't be a problem.
Click to expand...
Click to collapse
yes and not only this the display don't whont to turn on some times, changind resolution itself, doble menu your picture only 3 times when I receive call I can't answare because the display don't want to turn on just sound and many more with each day worse and worse.
i have the same issue ... i think its a hardware problem and i think that's a hardware problem ... try to press near the capacitive button it work for me ... i'll try to explain how it work for me ... i got the same detuned tv only on boot but after all seem right ... when lcd goes off and when i try to unlock the phone i got a black screen ( not all the time but 3 - 4 a day ) and when i press the bottom corners it work again ...
Hey guys, I got a used HTC 10 at what I feel was a great price. The one hitch, the bottom speaker appears to be blown. I haven't seen any threads about this, and can't find any parts online. It's extremely distorted, rattles and hisses. I tried cleaning it with a toothbrush and canned air. Any advice is welcome!
Thnks
Same thing happened to me. This happened after a few months of owning my phone, and it was nowhere near water when the speaker blew. I noticed it in the morning when my alarm went off and I have tried everything like toothbrush and canned air. Anybody have any idea if it can be easily replaced/fixed or will i need a new phone?
estuardoman said:
Same thing happened to me. This happened after a few months of owning my phone, and it was nowhere near water when the speaker blew. I noticed it in the morning when my alarm went off and I have tried everything like toothbrush and canned air. Anybody have any idea if it can be easily replaced/fixed or will i need a new phone?
Click to expand...
Click to collapse
well, it should be a warranty case, not? Just send it in to your carrier or HTC to repait it.
j to the 4n said:
well, it should be a warranty case, not? Just send it in to your carrier or HTC to repait it.
Click to expand...
Click to collapse
Well thing is I got it through T-Mobile not directly from HTC. So far, no T-Mobile rep has been able to tell me if I have uh oh protection and since I'm rooted I don't think it's under warranty
Have any of you managed to sort the problem? I am just recently having this issue also.
A broken speaker, not damaged by the customer has nothing to do with root and you still have warranty even without uhoh. Therefore send in over Telekom or directly to HTC. Or at least contact both and ask both what to do now
Sent from my HTC 10 using XDA Labs
Yeah, HTC have said that rooting does not necessarily void your warranty so long as it's not user induced damage. I had my rooted one x replaced for a similar reason.
ryanjsoo said:
Yeah, HTC have said that rooting does not necessarily void your warranty so long as it's not user induced damage. I had my rooted one x replaced for a similar reason.
Click to expand...
Click to collapse
I even bricked my one x around 2 times, don't ask me how. I still have no clue. it was the **** tegra 3 haha and also my screen was replaced due to spider app and it had a very bad screen on it. when my motherboard bricked I sent it in and what happened? they replaced EVERYTHING except the housing xD and I just had to pay the delivery costs to them
3nvys said:
Have any of you managed to sort the problem? I am just recently having this issue also.
Click to expand...
Click to collapse
It's a hardware issue, rooted or not HTC should replace it.