I've been to Best Buy and the Sprint store, and both say my plan needs to from my current SERO plan to upgrade and get the S3. I absolutely don't want to get rid of my SERO plan. How do I upgrade to the S3 and still keep my SERO plan? Anybody else have this problem?
noreboy said:
I've been to Best Buy and the Sprint store, and both say my plan needs to from my current SERO plan to upgrade and get the S3. I absolutely don't want to get rid of my SERO plan. How do I upgrade to the S3 and still keep my SERO plan? Anybody else have this problem?
Click to expand...
Click to collapse
I think you'd have to buy the phone out right
Sent from my SPH-L710...if some one helps you press the thanks button
I doubt the stores can handle upgrading with SERO. I bit the bullet and upgraded directly w/ Sprint. They are able to get you to keep SERO, as long as you are on SERO Premium 500.
noreboy said:
I've been to Best Buy and the Sprint store, and both say my plan needs to from my current SERO plan to upgrade and get the S3. I absolutely don't want to get rid of my SERO plan. How do I upgrade to the S3 and still keep my SERO plan? Anybody else have this problem?
Click to expand...
Click to collapse
Not sure what your question is, are they telling you that you need to switch off your SERO plan? If so, that is false, I have SERO and am using the S3. I ordered mine through telesales (with all discounts) and activated it no problem on SERO Premium.
LakersEB said:
Not sure what your question is, are they telling you that you need to switch off your SERO plan? If so, that is false, I have SERO and am using the S3. I ordered mine through telesales (with all discounts) and activated it no problem on SERO Premium.
Click to expand...
Click to collapse
Interesting! Which discounts are you referring to? I'm curious what you got the phone for through telesales, and if you had to pay the activation fee.
I duo not have SERO but... when i went to upgrade they told me my plan had to be updated as I wasn't on a qualifying plan..although I had everything data with chase discount... they had to call sprint and provide dealer code to process upgrade to retaIn discount..although I did get a text stating they needed proof out employment within 24 hrs
Sent from my SPH-L710 using xda premium
Hello. I'm actually a Sprint employee and u can in fact upgrade your phone in any corporate store. U will in fact have to change your plan because they do not give us access to those plans in store but can simply call in to care to have your SERO premium plan restored. Or going through telesales directly would in fact eliminate a need to do this although if you are not already on a premium plan you will have to make that change. But a great discount over the regular plans. Hope this helps!
Sent from my Galaxy Nexus using xda app-developers app
You have to call *2 and tell them you want to upgrade.. anything to do with employee line you have to call a certain department. I just added a line and they took my order for the gs3
Sent from my SPH-L710 using xda app-developers app
Don't call *2, they won't know what SERO is. Call 888-876-8381, thats the SERO accounts number. You can call them and tell them you are at Best Buy and want to purchase a phone to add yo your SERO account. They should be able to do it, Assuming you are on a SERO Premium account.
Even at the Sprint Corporate store I had to call that number, they didn't have the secret codes to handle my account.
Corporate Store
I went into my local Corporate Store and walked out with my shiny, new SIII. The salesman had the codes to keep my SERO500 plan intact. No problems. And since I have the SERO plan, I paid NO activation fee. :cyclops::cyclops::cyclops:
I went to Walmart and while there I spoke to a sero customer service and they basically said to upgrade with Walmart and Walmart will change my plan over to a normal plan. I would have to then call sero customer care and they would switch it back.
Most sprint stores can't even touch the Sero plan. ( I have it as well ) You would either have to do the upgrade online or get lucky and find a store to do it and allow you to attach the phone to the plan over the phone.. The big problem is that they will have to replace the wimax code with the new LTE code.. I've upgraded two of the Sero plans in my house.. yes it can be done. Most at sprint just doesn't know how.. goodluck
it's better to have upgrade to sero premium and then going to a corporate store and having them upgrade the phone. that's what i did.. the sales rep at the store couldn't directly upgrade the phone using the computer but she called sero dept and gave them the phone serial numbers and within 10 minutes i was out of the store with my S3.
to upgrade to sero premium i emailed everythingreferral (At) sprint.com with my account info and told them i wanted to upgrade my sero to sero premium and they knew exactly what to do.
OK so heres the deal with the SERO plans, and why you can/can't upgrade in stores/3rd partys.
Sprint is very strict about not letting employees access other employees accounts. Its considered a big no no. Its not about having codes or what not...The fact is when an employee tries to open up another employee account (or one linked to an employee account, eg SERO) it simply tells them that ONLY employee accounts cant handle this type of account. Dialing a specific number is not necessary either, as previously stated. Dialing *2 from a SERO or any employee account will actually take you directly to employee accounts as the phone number is setup to do just that. If it doesn't take you to employee accounts for whatever reason and you get to a normal customer care rep, they will simply tell you they cannot access the account as it is an employee account and provide you the number. As far as upgrade? I as an employee cannot upgrade in ANY store corporate or not. May be different with SERO plans (obviously it is, because the previous posters already stated they were able to). I was highly disappointed when i went in to my local corp store Friday and couldn't walk out with a new S3. However, its Monday now, and its out for delivery (sitting patiently by door)
thatisandwas said:
OK so heres the deal with the SERO plans, and why you can/can't upgrade in stores/3rd partys.
Sprint is very strict about not letting employees access other employees accounts. Its considered a big no no. Its not about having codes or what not...The fact is when an employee tries to open up another employee account (or one linked to an employee account, eg SERO) it simply tells them that ONLY employee accounts cant handle this type of account. Dialing a specific number is not necessary either, as previously stated. Dialing *2 from a SERO or any employee account will actually take you directly to employee accounts as the phone number is setup to do just that. If it doesn't take you to employee accounts for whatever reason and you get to a normal customer care rep, they will simply tell you they cannot access the account as it is an employee account and provide you the number. As far as upgrade? I as an employee cannot upgrade in ANY store corporate or not. May be different with SERO plans (obviously it is, because the previous posters already stated they were able to). I was highly disappointed when i went in to my local corp store Friday and couldn't walk out with a new S3. However, its Monday now, and its out for delivery (sitting patiently by door)
Click to expand...
Click to collapse
Seems like it is different for SERO.
I was able to walk out of a corporate store with a new S3, but only by calling the SERO number directly as I stated earlier. I was told at the store that they don't have the codes to upgrade an LTE device on SERO, hence they had me call the Sprint SERO direct number 888-876-8381. The store rep signed me up for a new account, and the person on the phone transfered it back to my old SERO account while I was still at the store. It's a roundabout way to do it but I stayed on the SERO plan and didn't have to pay the upgrade fee either.
Related
Ok so today being the day sprint launched their touch pro 2 I decided I wanted to use my upgrade to buy it. I bought a mogul 2 years ago and my contract is ending.
My adventure today was crazy, I went to two sprint stores and then called sprint corporate twice.
First store I went to was a normal sprint store and I asked to upgrade my phone, they said I needed to go a "sprint corprate store". There was one close by and I drove there they told me they cant upgrade SERO plans from the store and I would have to call it in.
So while in the store I call the sprint number and I get this girl and I tell here I want the Touch Pro 2 she is like ok are you buying a line or are you an existing customer. I gave her my plan details and she was like O you have a sero plan this phone dose not qualify for this plan. I was like WTF do you mean this plan does not qualify for a Touch Pro 2 I have a mogul now and it the same thing just slower. She said I needed to add on a premium data plan to my existing SERO plan that already has unlimited data. I told her I worked for best buy and I could get he version version from not only 150 less but $40 a month cheaper then the 50 she wanted to add on top of my current plan. She put me on hold and came back any told me the same thing that I had to upgrade to the "simply everything plan" the new SERO plan. I said no that not happening good by you have just lost a customer.
Phone call 2
I call again and get this guy he says how can I help you I say I have a SERO plan and I want to upgrade my phone. He says ok you can as long as you not upgrading to the palm pre and 2 other black berrys. I said no I want the touch pro 2, he said great I can get you that phone. He adds it onto my plan and sends me the phone NO QUESTIONS ASKED.
I currently have an order number and its been shipped the sku for the order number is a touch pro 2 not a touch pro trust me I checked.
DO NOT LET SPRINT CON YOU OUT OF YOUR SERO PLAN ITS ALL BULL ****.
You can keep your plan.
I had no problems upgrading to this phone. That first girl just had no idea what she was talking about. Glad it all worked out.
I had no problems upgrading.
Just letting some of you know they might try to con you into upgrading your plan.
Really Shady on sprint part.
Some systems can't access employee referral lines. If the store has one of these systems, call the sero number and let them walk the employee through the upgrade Or they can do a manual contract.
You've never been able to do ANYTHING SERO RELATED except through Telesales.
Never ever not ever and not even a little bit.
This is not news.
I extended my $30 SERO for two years and got the Touch Pro 2 without any issue, via online chat. Everything looks good in my account info.
Hmm the only thing I believe Sero customers don't get is the $100 mail-in rebate.
I ordered the upgrade online last night (www.sprint.com/everythingplus), arriving today via Next Day Air shipping. There is a separate rebate form for SERO/Everything Plus plans, but the rebate is still $100.
I avoid dealing with live folks at Sprint whenever possible.
I am on the SERO $30 plan.
TP2 and Sprint
shrimpdumpling said:
Hmm the only thing I believe Sero customers don't get is the $100 mail-in rebate.
Click to expand...
Click to collapse
I was worried too. But I found this number 1-888-503-3078. They picked up right away and I had no issues. Try it.
TP2 and Sprint
shrimpdumpling said:
Hmm the only thing I believe Sero customers don't get is the $100 mail-in rebate.
Click to expand...
Click to collapse
I was worried too. But I found this number 1-888-503-3078. They picked up right away and I had no issues. Try it.
Oh and i got the $100 rebate + the $150 off.
Total was about $430 ($350 phone + $80 tax and shipping)
gingi999 said:
I was worried too. But I found this number 1-888-503-3078. They picked up right away and I had no issues. Try it.
Oh and i got the $100 rebate + the $150 off.
Total was about $430 ($350 phone + $80 tax and shipping)
Click to expand...
Click to collapse
I received free next day air shipping ordering online.
Yea I did mine over the phone, called 1-888-882-4030. I would advise against calling this number to update your phone if you are eligible. Some of the reps might try to eff you over.
I have the Google I/O EVO which i got for free.
About two weeks ago in activated it on my account as a new Sprint customer.
Sprint locked me in on a 2yr contract as i am a new customer, even though i did not get a subsidized phone from them...
Now i would like to cancel my account before i reach 30 days to avoid the ETF.
My question is:
Once my account is canceled, can i go ahead and sell it on ebay or do i need to ask Sprint to do something with the device ESN before i sell it?
Is simply canceling the account enough?
I also asked the Sprint rep if once i cancel the account i get to keep the phone (as it was provided to me by Google at the I/O), they did not know how to answer my question....anyone knows?
I want to sell it and me sure the buyer can activate the phone without issues and i have never done this with Sprint.
The phone is yours, and make sure you get them to remove the sn from the account.
-------------------------------------
Sent via the XDA Tapatalk App
clubtech said:
I have the Google I/O EVO which i got for free.
About two weeks ago in activated it on my account as a new Sprint customer.
Sprint locked me in on a 2yr contract as i am a new customer, even though i did not get a subsidized phone from them...
Now i would like to cancel my account before i reach 30 days to avoid the ETF.
My question is:
Once my account is canceled, can i go ahead and sell it on ebay or do i need to ask Sprint to do something with the device ESN before i sell it?
Is simply canceling the account enough?
I also asked the Sprint rep if once i cancel the account i get to keep the phone (as it was provided to me by Google at the I/O), they did not know how to answer my question....anyone knows?
I want to sell it and me sure the buyer can activate the phone without issues and i have never done this with Sprint.
Click to expand...
Click to collapse
Once my account is canceled, can i go ahead and sell it on ebay or do i need to ask Sprint to do something with the device ESN before i sell it?
Is simply canceling the account enough?
After you pay any and/or all fees off on your account that is due, Sprint will free the phone up to be sold or do whatever you wish with.
I also asked the Sprint rep if once i cancel the account i get to keep the phone (as it was provided to me by Google at the I/O), they did not know how to answer my question....anyone knows?
Since you got the phone from a 3rd party and not Sprint you should be able to keep the phone and not return it.
clubtech said:
I have the Google I/O EVO which i got for free.
About two weeks ago in activated it on my account as a new Sprint customer.
Sprint locked me in on a 2yr contract as i am a new customer, even though i did not get a subsidized phone from them...
Now i would like to cancel my account before i reach 30 days to avoid the ETF.
My question is:
Once my account is canceled, can i go ahead and sell it on ebay or do i need to ask Sprint to do something with the device ESN before i sell it?
Is simply canceling the account enough?
I also asked the Sprint rep if once i cancel the account i get to keep the phone (as it was provided to me by Google at the I/O), they did not know how to answer my question....anyone knows?
I want to sell it and me sure the buyer can activate the phone without issues and i have never done this with Sprint.
Click to expand...
Click to collapse
I'm in the same predicament as you are. How dare Sprint lock us on a 2 year contract when we didn't get a subsidized phone (Google I/O HTC Evo 4G) from them. Actually the customer rep. I've spoken to who set up my account told me not once but thrice that I won't have a 2 year contract. Aside from that, she also said that she was able to waived the activation fee. But when I received the confirmation email for my Sprint Wireless Service Plan I've noticed that there's a contract on it. So I'm thinking of selling my Evo as well.
joackie27 said:
I'm in the same predicament as you are. How dare Sprint lock us on a 2 year contract when we didn't get a subsidized phone (Google I/O HTC Evo 4G) from them. Actually the customer rep. I've spoken to who set up my account told me not once but thrice that I won't have a 2 year contract. Aside from that, she also said that she was able to waived the activation fee. But when I received the confirmation email for my Sprint Wireless Service Plan I've noticed that there's a contract on it. So I'm thinking of selling my Evo as well.
Click to expand...
Click to collapse
I had exactly the same thing.
When i activated my phone the rep on the phone told me there will be NO 2 years commitment.
The day after i see an a welcome email from Sprint with a 2 years term in it.
I had no activation fee though.
clubtech said:
I had exactly the same thing.
When i activated my phone the rep on the phone told me there will be NO 2 years commitment.
The day after i see an a welcome email from Sprint with a 2 years term in it.
I had no activation fee though.
Click to expand...
Click to collapse
Here's what I got when I emailed Dan Hesse's office to complain about this.
Thank you for taking the time to write. We review all the ideas and
feedback we receive. A representative from my office will be contacting
you very soon.
In the meantime, I encourage you to visit www.sprint.com to learn more.
Sprint offers the best value in the industry and makes using wireless
simpler and more worry-free through our Simply Everything plans. Our new
Any Mobile, Anytime feature on our Everything Data plans helps you to
break free of restrictive "calling circles." And, our Ready Now program
allows you to make an appointment with a store representative to become
an expert on your device.
Once again, from all of us at Sprint, thank you.
Dan Hesse
CEO, Sprint
I had a Touch Pro 2 on SERO and upgraded on Friday to the Epic 4G Touch with SERO Premium. It took Sprint reps in the store 3.5 hours to do the switch because two reps who didn't know what they were doing switched the E4GT on my account before allowing me to purchase it. It resulted in an upgrade to my 2-year contract. I lost my upgrade eligibility which gives you the discounts allowing you to pay the $200 price for the phone. This Sprint Corporate Store spent the 3.5 hours calling National Sprint Service (NSS) and Sprint Customer Service (SCS). No one could resolve the problem because no one took ownership of the problem. By 7:55pm (I came into the store at 5:30pm), right before closing, one of the reps called both NSS and SCS in a three-way call so that someone would reverse the error to allow me the upgrade eligibility. I finally got the phone activated by 8:05pm. They activated my phone on a Everything Data plan so I had to call in and get it changed to SERO Premium. My plan went from SERO --> Everything Messaging --> SERO --> Everything Data --> SERO-P (by calling in).
If anyone is upgrading, call in to change your plan to SERO-P at the store so that they know you did it in their presence but do not provide the phone ESN to Sprint Customer Care before purchasing the phone because you WILL experience the same headache.
One thing that really pissed me off was that the manager of the Sprint CORPORATE store was not even there and the Epic 4G Touch released. WTF?
/rant
JAmerican said:
I had a Touch Pro 2 on SERO and upgraded on Friday to the Epic 4G Touch with SERO Premium. It took Sprint reps in the store 3.5 hours to do the switch because two reps who didn't know what they were doing switched the E4GT on my account before allowing me to purchase it. It resulted in an upgrade to my 2-year contract. I lost my upgrade eligibility which gives you the discounts allowing you to pay the $200 price for the phone. This Sprint Corporate Store spent the 3.5 hours calling National Sprint Service (NSS) and Sprint Customer Service (SCS). No one could resolve the problem because no one took ownership of the problem. By 7:55pm (I came into the store at 5:30pm), right before closing, one of the reps called both NSS and SCS in a three-way call so that someone would reverse the error to allow me the upgrade eligibility. I finally got the phone activated by 8:05pm. They activated my phone on a Everything Data plan so I had to call in and get it changed to SERO Premium. My plan went from SERO --> Everything Messaging --> SERO --> Everything Data --> SERO-P (by calling in).
If anyone is upgrading, call in to change your plan to SERO-P at the store so that they know you did it in their presence but do not provide the phone ESN to Sprint Customer Care before purchasing the phone because you WILL experience the same headache.
One thing that really pissed me off was that the manager of the Sprint CORPORATE store was not even there and the Epic 4G Touch released. WTF?
/rant
Click to expand...
Click to collapse
I was about to ask you if the manager was there, then got to the end of your message.
This phone was not a major release for sprint. We did not get any traffic whatsoever until about 2 days before launch at my store. Sold our stock within 2 hours of opening however, and I'm sure I'm going to go in tomorrow and find out that we had a lot more upset people. The internet hype on this phone is pretty high but most CO reps have a bad taste in their mouths from all the problems with the NS4G and basically every other Samsung phone dating back to the moment. So no one pushed it. Sucks, but the only person in my store that was pushing it was me.
I'm a long customer of Sprint, and learned today while trying to get the S3 that there's an upgrade fee, so I backed out. I've never paid an upgrade fee before....when did Sprint start charging this?
Also, they messed up my eligability now, show now I show back in a contact until October. Where can I see what my eligability was before they touched my account??
They have always had it...unless you do it online
Sent from my PG86100 using xda premium
bootny said:
They have always had it...unless you do it online
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
deff always have chaged a upgrade fee as long as i can remember...... (verizon also started recently doing it as well...)
noreboy said:
I'm a long customer of Sprint, and learned today while trying to get the S3 that there's an upgrade fee, so I backed out. I've never paid an upgrade fee before....when did Sprint start charging this?
Also, they messed up my eligability now, show now I show back in a contact until October. Where can I see what my eligability was before they touched my account??
Click to expand...
Click to collapse
They never always had an upgrade fee. I've gotten phones from them without an upgrade fee. Try going to an other store like Walmart or best buy or somewhere else. Some stores don't change an upgrade fee.
By the way, by upgrade fee, I mean activation fee.
I work at a Sprint store and Sprint for years had an upgrade fee. For years it was $18, until last year when the iPhone came to Sprint and it was raised to $36. The only way to avoid the fee was to upgrade online like bootny said (or via telesales by doing some haggling). You may not have noticed it but is been in place for a long time.
Try calling them. If you happen to be a long time customer and have some phone skills just doing some talking could get the fee waived, it worked for me, they removed the $36 from by bill.
All carriers charge them and have for several years now. The fee used to be just $18 but recently changed to $36. In addition, if you have discount on your account for who you work for, those discounts sometimes allowed for the waiving of the fee but all discounts have been reworked over the past year and there are only a few left that still waive it. 3rd party retailers generally charge it and dont mention it or sometimes have promotions were they waive it. Sprint.com will waive it on occasion as well but when in a retail store it is always charged and comes on your next bill.
Anybody guys made contract cancellation once you received phone?
Nope. You have 14 days to do so, 30 days to return if you buy outright. Have fun.
This belongs in Q&A.
k0nane said:
Nope. You have 14 days to do so, 30 days to return if you buy outright. Have fun.
This belongs in Q&A.
Click to expand...
Click to collapse
Thanks.
I use TMobile prepaid and just would like to cancel contract and keep using GS4 on my existing prepaid. I've paid full price for the GS4. So when I receive it I can just cancel my contract and this will not affect any additional fees and/or blacklisting IMEI etc. ?
BTW sorry for the wrong forum
escknx said:
Thanks.
I use TMobile prepaid and just would like to cancel contract and keep using GS4 on my existing prepaid. I've paid full price for the GS4. So when I receive it I can just cancel my contract and this will not affect any additional fees and/or blacklisting IMEI etc. ?
BTW sorry for the wrong forum
Click to expand...
Click to collapse
Go talk to a rep in-store. If you signed up for another plan, while also paying full price for the GS4, you have no contract. You can cancel that plan at any time, you own the device.
k0nane said:
Go talk to a rep in-store. If you signed up for another plan, while also paying full price for the GS4, you have no contract. You can cancel that plan at any time, you own the device.
Click to expand...
Click to collapse
Right I just mentioned that for now GS4 is unavailable for prepaid users so I had to subscribe for a contract to order it.
I did the same thing.
I have a prepaid account but I signed up for a new line and purchased the phone outright.
i know a bunch of other people on this forum did the same thing.
I am wondering if anyone canceled yet also and how they did it.
Can it be done on the live chat?
Yeah I looked on the T-Mobile site...no Galaxy S4 for prepaid phones. You have to give them your State ID and SSN to subscribe to a "no contract plan" where you pay the full price of the phone+$70/month. Which is complete bullcrap, because prepaid is the exact same thing, minus being forced to give T-Mobile your State ID/SSN for no reason at all. It's not just T-Mobile either, it's the same way with Sprint. Carriers want as much of your information as they can get; it's not enough you pay for service and the phone anymore.
My issue was much more interesting that anyone here experienced I believe.
When I ordered to my SSN and ID they haven't approve me and I was very wondering why cause I have a great credit score.
Then I contacted credit bureau and find out that my credit score fall <<400 that is unbelievable. Further speech and I realized that I've become a victim of identity theft. Now they confirmed this and recalculated my credit score as it should be. But to save time I had to order GS4 with my girfriend's papers.
Thanks GS4 that I've found identity theft so early.
The only one thing I have to do is cancel the contract once I receive it tomorrow.
So as I bought phone outright should I call somewhere to cancel it or I can just utilize sim card that I receive?
I'm also a prepaid customer, ended up buying the phone full price. Just hate the fact that even if you're paying the ful price you still have to sign up for service. I hope the only thing we have to do is give them a call and cancel the new line.
Sent from my Galaxy Nexus using Tapatalk 2
I did the same thing. I've been a prepaid customer for a year or so, and I opened a post-paid plan account so I could get the GS4. I also paid for the phone in full. I received it today and I already put my prepaid plan sim card on it. I need to cancel the post-paid plan but I'm not sure if I should do it now or wait. The sim card that came with the phone is still untouched inside the box.
Masonfield said:
Yeah I looked on the T-Mobile site...no Galaxy S4 for prepaid phones. You have to give them your State ID and SSN to subscribe to a "no contract plan" where you pay the full price of the phone+$70/month. Which is complete bullcrap, because prepaid is the exact same thing, minus being forced to give T-Mobile your State ID/SSN for no reason at all. It's not just T-Mobile either, it's the same way with Sprint. Carriers want as much of your information as they can get; it's not enough you pay for service and the phone anymore.
Click to expand...
Click to collapse
If you paid full price for the phone it's only $50/mo. The other option is to pay $149 up front for the phone, then it's $70/mo.
Sent from my SGH-T999 using Tapatalk 2
Towle said:
If you paid full price for the phone it's only $50/mo. The other option is to pay $149 up front for the phone, then it's $70/mo.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Plus data fees either way.
I'm on a special plan.
Towle said:
If you paid full price for the phone it's only $50/mo. The other option is to pay $149 up front for the phone, then it's $70/mo.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
It's only $50 if you unlimited talk/text+500MB data pool. If you want prepaid with unlimited data it's $70.
k0nane said:
Plus data fees either way.
I'm on a special plan.
Click to expand...
Click to collapse
The new plan $50/mo including data. But you need to be out of contract to use it.
Sent from my SGH-T999 using Tapatalk 2
---------- Post added at 10:01 PM ---------- Previous post was at 09:57 PM ----------
Masonfield said:
It's only $50 if you unlimited talk/text+500MB data pool. If you want prepaid with unlimited data it's $70.
Click to expand...
Click to collapse
Ok I was thinking that it included 2.5 gb data, but that's an extra $10. So it's $60 if you want 2.5 gb or $70 if you want unlimited.
Sent from my SGH-T999 using Tapatalk 2
sim locked?
I ordered mine yesterday night am planning to cancel service and use the phone also out of the country. Reading carefully through threads, but cannot find an answer: is the t-mobile S4 sim-locked? If yes and I paid the full price, can I get an unlocking code from t-mobile? Thanks
ua2 said:
I ordered mine yesterday night am planning to cancel service and use the phone also out of the country. Reading carefully through threads, but cannot find an answer: is the t-mobile S4 sim-locked? If yes and I paid the full price, can I get an unlocking code from t-mobile? Thanks
Click to expand...
Click to collapse
I dont think it is SIM unlocked.
I havent read yet on any forums if anyone has been able to have it unlocked yet by t-mobile.
---------- Post added at 10:50 AM ---------- Previous post was at 10:49 AM ----------
ua2 said:
I ordered mine yesterday night am planning to cancel service and use the phone also out of the country. Reading carefully through threads, but cannot find an answer: is the t-mobile S4 sim-locked? If yes and I paid the full price, can I get an unlocking code from t-mobile? Thanks
Click to expand...
Click to collapse
pilot_xphile said:
I did the same thing. I've been a prepaid customer for a year or so, and I opened a post-paid plan account so I could get the GS4. I also paid for the phone in full. I received it today and I already put my prepaid plan sim card on it. I need to cancel the post-paid plan but I'm not sure if I should do it now or wait. The sim card that came with the phone is still untouched inside the box.
Click to expand...
Click to collapse
Same thing with me. I am trying to decide when to cancel the new line. SIM card is untouched in the box.
Waiting to see who cancels first and how the process went.
escknx said:
My issue was much more interesting that anyone here experienced I believe.
Click to expand...
Click to collapse
I think my experience might rival yours in "interesting"...
I also want to use the S4 on the $30 prepaid plan, and therefore intended to go the route of buying the phone with a $50 line and then cancel it.
I tried to buy online, but it told me I needed to contact a sales rep to complete the order. After starting an online chat with a sales rep, it turned out they required me to pay an additional $400 deposit. (I am pretty sure I never had an incidence with my credit rating so I am not sure why) As I intended to move over to pre-paid, I asked about the policy of how to get back the deposit if I cancel the line before the 1 year is up after which you automatically get back the deposit. After that she started to accuse me of committing fraud! and that t-mobile is not in the business of selling phones. I then asked her how asking about cancellation would violate their new un-carrier marketing and she asked me "where I came up with such a thing as un-carrier". She then simply canceled my order and hung up on me.
I don't think I have ever been accused of committing fraud before for wanting to pay a store over $1000 to buy their product!
I then tried to order again to get a more knowledgeable and competent representative. Unfortunately this time my bank decided t-mobile was "committing fraud" because they thought a $1000 was an unreasonably large amount for a internet transaction.
After the bank unblocked my credit card, because I told them I really do want to spend that much on a phone, I tried it again. Unfortunately on the third time the "account verification department " declined my request without an explanation of why they wouldn't take my $1000.
So I spent about 3 hours on the phone with t-mobile on Monday and I still don't have a S4 I don't think I have ever had a company as adamant to not taking my money as t-mobile. Now I'll have to wait till the 15th before I can try and buy it in a store
Does anyone know what might have gone wrong, or how to convince t-mobile to sell me a phone?
apmon said:
I think my experience might rival yours in "interesting"...
I also want to use the S4 on the $30 prepaid plan, and therefore intended to go the route of buying the phone with a $50 line and then cancel it.
I tried to buy online, but it told me I needed to contact a sales rep to complete the order. After starting an online chat with a sales rep, it turned out they required me to pay an additional $400 deposit. (I am pretty sure I never had an incidence with my credit rating so I am not sure why) As I intended to move over to pre-paid, I asked about the policy of how to get back the deposit if I cancel the line before the 1 year is up after which you automatically get back the deposit. After that she started to accuse me of committing fraud! and that t-mobile is not in the business of selling phones. I then asked her how asking about cancellation would violate their new un-carrier marketing and she asked me "where I came up with such a thing as un-carrier". She then simply canceled my order and hung up on me.
I don't think I have ever been accused of committing fraud before for wanting to pay a store over $1000 to buy their product!
I then tried to order again to get a more knowledgeable and competent representative. Unfortunately this time my bank decided t-mobile was "committing fraud" because they thought a $1000 was an unreasonably large amount for a internet transaction.
After the bank unblocked my credit card, because I told them I really do want to spend that much on a phone, I tried it again. Unfortunately on the third time the "account verification department " declined my request without an explanation of why they wouldn't take my $1000.
So I spent about 3 hours on the phone with t-mobile on Monday and I still don't have a S4 I don't think I have ever had a company as adamant to not taking my money as t-mobile. Now I'll have to wait till the 15th before I can try and buy it in a store
Does anyone know what might have gone wrong, or how to convince t-mobile to sell me a phone?
Click to expand...
Click to collapse
That's horrible. The reps are obviously just confused with the whole new setup. Every rep I talk to gives me a different story on how/when my classic plan will convert over to the new value plan.
Sent from my SGH-T999 using Tapatalk 2
Reps are stupid. I would try and see if you can get it price matched at best buy and buy it there. They should since it will be off contract and you're paying full price. I just don't think they have it in stock yet.
apmon said:
I think my experience might rival yours in "interesting"...
Click to expand...
Click to collapse
Looks like you won't be able to do it before 15 except asking your relative/friend to do it for you, as I've done it.
Their credit dept haven't approve me since I had credit alert on my credit history due to identity fraud.
Your situation, did they tell you why you should pay 400 deposit?
Have u ever had their postpaid account before? Cause if you've never cancelled their contracts before and had no issues with credit score then I'd suggest to contact credit score bureau and figure out from there why you've been declined.