I had a Touch Pro 2 on SERO and upgraded on Friday to the Epic 4G Touch with SERO Premium. It took Sprint reps in the store 3.5 hours to do the switch because two reps who didn't know what they were doing switched the E4GT on my account before allowing me to purchase it. It resulted in an upgrade to my 2-year contract. I lost my upgrade eligibility which gives you the discounts allowing you to pay the $200 price for the phone. This Sprint Corporate Store spent the 3.5 hours calling National Sprint Service (NSS) and Sprint Customer Service (SCS). No one could resolve the problem because no one took ownership of the problem. By 7:55pm (I came into the store at 5:30pm), right before closing, one of the reps called both NSS and SCS in a three-way call so that someone would reverse the error to allow me the upgrade eligibility. I finally got the phone activated by 8:05pm. They activated my phone on a Everything Data plan so I had to call in and get it changed to SERO Premium. My plan went from SERO --> Everything Messaging --> SERO --> Everything Data --> SERO-P (by calling in).
If anyone is upgrading, call in to change your plan to SERO-P at the store so that they know you did it in their presence but do not provide the phone ESN to Sprint Customer Care before purchasing the phone because you WILL experience the same headache.
One thing that really pissed me off was that the manager of the Sprint CORPORATE store was not even there and the Epic 4G Touch released. WTF?
/rant
JAmerican said:
I had a Touch Pro 2 on SERO and upgraded on Friday to the Epic 4G Touch with SERO Premium. It took Sprint reps in the store 3.5 hours to do the switch because two reps who didn't know what they were doing switched the E4GT on my account before allowing me to purchase it. It resulted in an upgrade to my 2-year contract. I lost my upgrade eligibility which gives you the discounts allowing you to pay the $200 price for the phone. This Sprint Corporate Store spent the 3.5 hours calling National Sprint Service (NSS) and Sprint Customer Service (SCS). No one could resolve the problem because no one took ownership of the problem. By 7:55pm (I came into the store at 5:30pm), right before closing, one of the reps called both NSS and SCS in a three-way call so that someone would reverse the error to allow me the upgrade eligibility. I finally got the phone activated by 8:05pm. They activated my phone on a Everything Data plan so I had to call in and get it changed to SERO Premium. My plan went from SERO --> Everything Messaging --> SERO --> Everything Data --> SERO-P (by calling in).
If anyone is upgrading, call in to change your plan to SERO-P at the store so that they know you did it in their presence but do not provide the phone ESN to Sprint Customer Care before purchasing the phone because you WILL experience the same headache.
One thing that really pissed me off was that the manager of the Sprint CORPORATE store was not even there and the Epic 4G Touch released. WTF?
/rant
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I was about to ask you if the manager was there, then got to the end of your message.
This phone was not a major release for sprint. We did not get any traffic whatsoever until about 2 days before launch at my store. Sold our stock within 2 hours of opening however, and I'm sure I'm going to go in tomorrow and find out that we had a lot more upset people. The internet hype on this phone is pretty high but most CO reps have a bad taste in their mouths from all the problems with the NS4G and basically every other Samsung phone dating back to the moment. So no one pushed it. Sucks, but the only person in my store that was pushing it was me.
Related
Ok so today being the day sprint launched their touch pro 2 I decided I wanted to use my upgrade to buy it. I bought a mogul 2 years ago and my contract is ending.
My adventure today was crazy, I went to two sprint stores and then called sprint corporate twice.
First store I went to was a normal sprint store and I asked to upgrade my phone, they said I needed to go a "sprint corprate store". There was one close by and I drove there they told me they cant upgrade SERO plans from the store and I would have to call it in.
So while in the store I call the sprint number and I get this girl and I tell here I want the Touch Pro 2 she is like ok are you buying a line or are you an existing customer. I gave her my plan details and she was like O you have a sero plan this phone dose not qualify for this plan. I was like WTF do you mean this plan does not qualify for a Touch Pro 2 I have a mogul now and it the same thing just slower. She said I needed to add on a premium data plan to my existing SERO plan that already has unlimited data. I told her I worked for best buy and I could get he version version from not only 150 less but $40 a month cheaper then the 50 she wanted to add on top of my current plan. She put me on hold and came back any told me the same thing that I had to upgrade to the "simply everything plan" the new SERO plan. I said no that not happening good by you have just lost a customer.
Phone call 2
I call again and get this guy he says how can I help you I say I have a SERO plan and I want to upgrade my phone. He says ok you can as long as you not upgrading to the palm pre and 2 other black berrys. I said no I want the touch pro 2, he said great I can get you that phone. He adds it onto my plan and sends me the phone NO QUESTIONS ASKED.
I currently have an order number and its been shipped the sku for the order number is a touch pro 2 not a touch pro trust me I checked.
DO NOT LET SPRINT CON YOU OUT OF YOUR SERO PLAN ITS ALL BULL ****.
You can keep your plan.
I had no problems upgrading to this phone. That first girl just had no idea what she was talking about. Glad it all worked out.
I had no problems upgrading.
Just letting some of you know they might try to con you into upgrading your plan.
Really Shady on sprint part.
Some systems can't access employee referral lines. If the store has one of these systems, call the sero number and let them walk the employee through the upgrade Or they can do a manual contract.
You've never been able to do ANYTHING SERO RELATED except through Telesales.
Never ever not ever and not even a little bit.
This is not news.
I extended my $30 SERO for two years and got the Touch Pro 2 without any issue, via online chat. Everything looks good in my account info.
Hmm the only thing I believe Sero customers don't get is the $100 mail-in rebate.
I ordered the upgrade online last night (www.sprint.com/everythingplus), arriving today via Next Day Air shipping. There is a separate rebate form for SERO/Everything Plus plans, but the rebate is still $100.
I avoid dealing with live folks at Sprint whenever possible.
I am on the SERO $30 plan.
TP2 and Sprint
shrimpdumpling said:
Hmm the only thing I believe Sero customers don't get is the $100 mail-in rebate.
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Click to collapse
I was worried too. But I found this number 1-888-503-3078. They picked up right away and I had no issues. Try it.
TP2 and Sprint
shrimpdumpling said:
Hmm the only thing I believe Sero customers don't get is the $100 mail-in rebate.
Click to expand...
Click to collapse
I was worried too. But I found this number 1-888-503-3078. They picked up right away and I had no issues. Try it.
Oh and i got the $100 rebate + the $150 off.
Total was about $430 ($350 phone + $80 tax and shipping)
gingi999 said:
I was worried too. But I found this number 1-888-503-3078. They picked up right away and I had no issues. Try it.
Oh and i got the $100 rebate + the $150 off.
Total was about $430 ($350 phone + $80 tax and shipping)
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I received free next day air shipping ordering online.
Yea I did mine over the phone, called 1-888-882-4030. I would advise against calling this number to update your phone if you are eligible. Some of the reps might try to eff you over.
I talked to a Sprint rep via *2 to add the "Worldwide Data Plan" to my account. She asked me a few security questions and afterwards told me that I'm set to go.
After arriving in Korea, I checked my Sprint account online, and saw that the Worldwide Data plan was still under "services you can add" instead of "services you have."
After talking to a few more sprint reps over the phone, they concluded that the "World Wide Data" plan is NOT compatible with the EVO.
This is a huge blow to me as a Sprint store employee telling me that "of course, you can add the international data plan to the Evo" was the final selling point in jumping services to get what seemed like the best phone available to me - I am a frequent traveler.
Does anyone have any workarounds to this issue? "Tricking" Sprint to think that I own something else besides an Evo? If not, I'll have to return this phone that I love very much
A huge shame as I have NEVER experienced any of the screen separation/wifi/grounding/battery issues that others seem to be having.
Any comments are appreciated.
HTC Evo doesn't have the bands to be a world phone. It is not as if Sprint is refusing to sell you the service plans.
One of the reps told me that she added the plan and I was good to go before I hopped on the plane, and then they called me back AFTER I landed in Korea to tell me this.. haha. Thanks.
Before coming to Mexico I added the $40.00 Unlimited Data roaming plan, last night I checked online and I was being charged for data roaming so I called sprint and I was told the same thing that the plan was not compatible and I would be liable for 50 percent of the charges.
I have the Google I/O EVO which i got for free.
About two weeks ago in activated it on my account as a new Sprint customer.
Sprint locked me in on a 2yr contract as i am a new customer, even though i did not get a subsidized phone from them...
Now i would like to cancel my account before i reach 30 days to avoid the ETF.
My question is:
Once my account is canceled, can i go ahead and sell it on ebay or do i need to ask Sprint to do something with the device ESN before i sell it?
Is simply canceling the account enough?
I also asked the Sprint rep if once i cancel the account i get to keep the phone (as it was provided to me by Google at the I/O), they did not know how to answer my question....anyone knows?
I want to sell it and me sure the buyer can activate the phone without issues and i have never done this with Sprint.
The phone is yours, and make sure you get them to remove the sn from the account.
-------------------------------------
Sent via the XDA Tapatalk App
clubtech said:
I have the Google I/O EVO which i got for free.
About two weeks ago in activated it on my account as a new Sprint customer.
Sprint locked me in on a 2yr contract as i am a new customer, even though i did not get a subsidized phone from them...
Now i would like to cancel my account before i reach 30 days to avoid the ETF.
My question is:
Once my account is canceled, can i go ahead and sell it on ebay or do i need to ask Sprint to do something with the device ESN before i sell it?
Is simply canceling the account enough?
I also asked the Sprint rep if once i cancel the account i get to keep the phone (as it was provided to me by Google at the I/O), they did not know how to answer my question....anyone knows?
I want to sell it and me sure the buyer can activate the phone without issues and i have never done this with Sprint.
Click to expand...
Click to collapse
Once my account is canceled, can i go ahead and sell it on ebay or do i need to ask Sprint to do something with the device ESN before i sell it?
Is simply canceling the account enough?
After you pay any and/or all fees off on your account that is due, Sprint will free the phone up to be sold or do whatever you wish with.
I also asked the Sprint rep if once i cancel the account i get to keep the phone (as it was provided to me by Google at the I/O), they did not know how to answer my question....anyone knows?
Since you got the phone from a 3rd party and not Sprint you should be able to keep the phone and not return it.
clubtech said:
I have the Google I/O EVO which i got for free.
About two weeks ago in activated it on my account as a new Sprint customer.
Sprint locked me in on a 2yr contract as i am a new customer, even though i did not get a subsidized phone from them...
Now i would like to cancel my account before i reach 30 days to avoid the ETF.
My question is:
Once my account is canceled, can i go ahead and sell it on ebay or do i need to ask Sprint to do something with the device ESN before i sell it?
Is simply canceling the account enough?
I also asked the Sprint rep if once i cancel the account i get to keep the phone (as it was provided to me by Google at the I/O), they did not know how to answer my question....anyone knows?
I want to sell it and me sure the buyer can activate the phone without issues and i have never done this with Sprint.
Click to expand...
Click to collapse
I'm in the same predicament as you are. How dare Sprint lock us on a 2 year contract when we didn't get a subsidized phone (Google I/O HTC Evo 4G) from them. Actually the customer rep. I've spoken to who set up my account told me not once but thrice that I won't have a 2 year contract. Aside from that, she also said that she was able to waived the activation fee. But when I received the confirmation email for my Sprint Wireless Service Plan I've noticed that there's a contract on it. So I'm thinking of selling my Evo as well.
joackie27 said:
I'm in the same predicament as you are. How dare Sprint lock us on a 2 year contract when we didn't get a subsidized phone (Google I/O HTC Evo 4G) from them. Actually the customer rep. I've spoken to who set up my account told me not once but thrice that I won't have a 2 year contract. Aside from that, she also said that she was able to waived the activation fee. But when I received the confirmation email for my Sprint Wireless Service Plan I've noticed that there's a contract on it. So I'm thinking of selling my Evo as well.
Click to expand...
Click to collapse
I had exactly the same thing.
When i activated my phone the rep on the phone told me there will be NO 2 years commitment.
The day after i see an a welcome email from Sprint with a 2 years term in it.
I had no activation fee though.
clubtech said:
I had exactly the same thing.
When i activated my phone the rep on the phone told me there will be NO 2 years commitment.
The day after i see an a welcome email from Sprint with a 2 years term in it.
I had no activation fee though.
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Click to collapse
Here's what I got when I emailed Dan Hesse's office to complain about this.
Thank you for taking the time to write. We review all the ideas and
feedback we receive. A representative from my office will be contacting
you very soon.
In the meantime, I encourage you to visit www.sprint.com to learn more.
Sprint offers the best value in the industry and makes using wireless
simpler and more worry-free through our Simply Everything plans. Our new
Any Mobile, Anytime feature on our Everything Data plans helps you to
break free of restrictive "calling circles." And, our Ready Now program
allows you to make an appointment with a store representative to become
an expert on your device.
Once again, from all of us at Sprint, thank you.
Dan Hesse
CEO, Sprint
I've been to Best Buy and the Sprint store, and both say my plan needs to from my current SERO plan to upgrade and get the S3. I absolutely don't want to get rid of my SERO plan. How do I upgrade to the S3 and still keep my SERO plan? Anybody else have this problem?
noreboy said:
I've been to Best Buy and the Sprint store, and both say my plan needs to from my current SERO plan to upgrade and get the S3. I absolutely don't want to get rid of my SERO plan. How do I upgrade to the S3 and still keep my SERO plan? Anybody else have this problem?
Click to expand...
Click to collapse
I think you'd have to buy the phone out right
Sent from my SPH-L710...if some one helps you press the thanks button
I doubt the stores can handle upgrading with SERO. I bit the bullet and upgraded directly w/ Sprint. They are able to get you to keep SERO, as long as you are on SERO Premium 500.
noreboy said:
I've been to Best Buy and the Sprint store, and both say my plan needs to from my current SERO plan to upgrade and get the S3. I absolutely don't want to get rid of my SERO plan. How do I upgrade to the S3 and still keep my SERO plan? Anybody else have this problem?
Click to expand...
Click to collapse
Not sure what your question is, are they telling you that you need to switch off your SERO plan? If so, that is false, I have SERO and am using the S3. I ordered mine through telesales (with all discounts) and activated it no problem on SERO Premium.
LakersEB said:
Not sure what your question is, are they telling you that you need to switch off your SERO plan? If so, that is false, I have SERO and am using the S3. I ordered mine through telesales (with all discounts) and activated it no problem on SERO Premium.
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Interesting! Which discounts are you referring to? I'm curious what you got the phone for through telesales, and if you had to pay the activation fee.
I duo not have SERO but... when i went to upgrade they told me my plan had to be updated as I wasn't on a qualifying plan..although I had everything data with chase discount... they had to call sprint and provide dealer code to process upgrade to retaIn discount..although I did get a text stating they needed proof out employment within 24 hrs
Sent from my SPH-L710 using xda premium
Hello. I'm actually a Sprint employee and u can in fact upgrade your phone in any corporate store. U will in fact have to change your plan because they do not give us access to those plans in store but can simply call in to care to have your SERO premium plan restored. Or going through telesales directly would in fact eliminate a need to do this although if you are not already on a premium plan you will have to make that change. But a great discount over the regular plans. Hope this helps!
Sent from my Galaxy Nexus using xda app-developers app
You have to call *2 and tell them you want to upgrade.. anything to do with employee line you have to call a certain department. I just added a line and they took my order for the gs3
Sent from my SPH-L710 using xda app-developers app
Don't call *2, they won't know what SERO is. Call 888-876-8381, thats the SERO accounts number. You can call them and tell them you are at Best Buy and want to purchase a phone to add yo your SERO account. They should be able to do it, Assuming you are on a SERO Premium account.
Even at the Sprint Corporate store I had to call that number, they didn't have the secret codes to handle my account.
Corporate Store
I went into my local Corporate Store and walked out with my shiny, new SIII. The salesman had the codes to keep my SERO500 plan intact. No problems. And since I have the SERO plan, I paid NO activation fee. :cyclops::cyclops::cyclops:
I went to Walmart and while there I spoke to a sero customer service and they basically said to upgrade with Walmart and Walmart will change my plan over to a normal plan. I would have to then call sero customer care and they would switch it back.
Most sprint stores can't even touch the Sero plan. ( I have it as well ) You would either have to do the upgrade online or get lucky and find a store to do it and allow you to attach the phone to the plan over the phone.. The big problem is that they will have to replace the wimax code with the new LTE code.. I've upgraded two of the Sero plans in my house.. yes it can be done. Most at sprint just doesn't know how.. goodluck
it's better to have upgrade to sero premium and then going to a corporate store and having them upgrade the phone. that's what i did.. the sales rep at the store couldn't directly upgrade the phone using the computer but she called sero dept and gave them the phone serial numbers and within 10 minutes i was out of the store with my S3.
to upgrade to sero premium i emailed everythingreferral (At) sprint.com with my account info and told them i wanted to upgrade my sero to sero premium and they knew exactly what to do.
OK so heres the deal with the SERO plans, and why you can/can't upgrade in stores/3rd partys.
Sprint is very strict about not letting employees access other employees accounts. Its considered a big no no. Its not about having codes or what not...The fact is when an employee tries to open up another employee account (or one linked to an employee account, eg SERO) it simply tells them that ONLY employee accounts cant handle this type of account. Dialing a specific number is not necessary either, as previously stated. Dialing *2 from a SERO or any employee account will actually take you directly to employee accounts as the phone number is setup to do just that. If it doesn't take you to employee accounts for whatever reason and you get to a normal customer care rep, they will simply tell you they cannot access the account as it is an employee account and provide you the number. As far as upgrade? I as an employee cannot upgrade in ANY store corporate or not. May be different with SERO plans (obviously it is, because the previous posters already stated they were able to). I was highly disappointed when i went in to my local corp store Friday and couldn't walk out with a new S3. However, its Monday now, and its out for delivery (sitting patiently by door)
thatisandwas said:
OK so heres the deal with the SERO plans, and why you can/can't upgrade in stores/3rd partys.
Sprint is very strict about not letting employees access other employees accounts. Its considered a big no no. Its not about having codes or what not...The fact is when an employee tries to open up another employee account (or one linked to an employee account, eg SERO) it simply tells them that ONLY employee accounts cant handle this type of account. Dialing a specific number is not necessary either, as previously stated. Dialing *2 from a SERO or any employee account will actually take you directly to employee accounts as the phone number is setup to do just that. If it doesn't take you to employee accounts for whatever reason and you get to a normal customer care rep, they will simply tell you they cannot access the account as it is an employee account and provide you the number. As far as upgrade? I as an employee cannot upgrade in ANY store corporate or not. May be different with SERO plans (obviously it is, because the previous posters already stated they were able to). I was highly disappointed when i went in to my local corp store Friday and couldn't walk out with a new S3. However, its Monday now, and its out for delivery (sitting patiently by door)
Click to expand...
Click to collapse
Seems like it is different for SERO.
I was able to walk out of a corporate store with a new S3, but only by calling the SERO number directly as I stated earlier. I was told at the store that they don't have the codes to upgrade an LTE device on SERO, hence they had me call the Sprint SERO direct number 888-876-8381. The store rep signed me up for a new account, and the person on the phone transfered it back to my old SERO account while I was still at the store. It's a roundabout way to do it but I stayed on the SERO plan and didn't have to pay the upgrade fee either.
Last night I went to a local Best Buy willing to pricematch Amazon's Note 2 at $229 and I was going to pay with a bunch of GC and Rewardzone points I had.
They made some calls and finally said they couldn't do it and I had to go to a corp store because I have a Sero-P plan.
Last year, I upgraded to my current phone at Best Buy after the rep had to make a call into Sprint.
Has something changed this year or has anyone been able to get a Note2 from outside of Sprint on a SeroP plan?
scoobmd said:
Last night I went to a local Best Buy willing to pricematch Amazon's Note 2 at $229 and I was going to pay with a bunch of GC and Rewardzone points I had.
They made some calls and finally said they couldn't do it and I had to go to a corp store because I have a Sero-P plan.
Last year, I upgraded to my current phone at Best Buy after the rep had to make a call into Sprint.
Has something changed this year or has anyone been able to get a Note2 from outside of Sprint on a SeroP plan?
Click to expand...
Click to collapse
I was never able to.... you got real lucky last time.
etc rom what I hear you have to really really fight and may get it back....like a 50 50 shot.
Sent from my SPH-L900 using xda app-developers app
On the Sprint forums, people have done it by using a good Sprint Rep. Meaning you need to get them on the phone as you do the upgrade. The best buy Rep sells the phone to you, changes you from the SERO plan to regular etc.
Then the Sprint Rep changes it back to SERO on their end of the line. So the deal goes through without a hitch. Just makes it a little more complicated.
Sent from my Galaxy Note II using XDA Premium.
scoobmd said:
Last night I went to a local Best Buy willing to pricematch Amazon's Note 2 at $229 and I was going to pay with a bunch of GC and Rewardzone points I had.
They made some calls and finally said they couldn't do it and I had to go to a corp store because I have a Sero-P plan.
Last year, I upgraded to my current phone at Best Buy after the rep had to make a call into Sprint.
Has something changed this year or has anyone been able to get a Note2 from outside of Sprint on a SeroP plan?
Click to expand...
Click to collapse
I have sold phones in the past and due to that people around know me, including those still selling phones. I keep in touch as I do my shopping and I have seen changes made to the system at certain authorized retailers over time. So now hardly any of them can do it in their system anymore. Others that use maybe a phone setup can do it but won't cause really they get nothing for it. (No commission) So yeah you have to go to a either a Corporate Store or call in for a Sprint Rep. Dude even Sprint's own website won't do it.
I called in and got it and a screen cover. They got me on it cause the offered the shipping to me for free with the cover which only changed the total by $2 more.
I bought my phone from a non-corporate sprint store. I let them upgrade what ever it is they needed to do which was put me on an everything 500 plan. Then as soon as i got out into the parking lot i hit *2 and spoke with the customer support folks and they put me back on sero 500. very easy.
JD
JudasD said:
I bought my phone from a non-corporate sprint store. I let them upgrade what ever it is they needed to do which was put me on an everything 500 plan. Then as soon as i got out into the parking lot i hit *2 and spoke with the customer support folks and they put me back on sero 500. very easy.
JD
Click to expand...
Click to collapse
Nice score! Even better would be if we could buy from a discount supplier online and then change back to SERO.
JimSmith94 said:
Nice score! Even better would be if we could buy from a discount supplier online and then change back to SERO.
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Click to collapse
I didn't want to risk missing my sero plan i just got the phone for $299 and right away called sprint. i did the same thing when i bought the original Epic. Hopefully i'll be bale to do it again in 2 years when my contract runs out.
JD