Related
Ok so today being the day sprint launched their touch pro 2 I decided I wanted to use my upgrade to buy it. I bought a mogul 2 years ago and my contract is ending.
My adventure today was crazy, I went to two sprint stores and then called sprint corporate twice.
First store I went to was a normal sprint store and I asked to upgrade my phone, they said I needed to go a "sprint corprate store". There was one close by and I drove there they told me they cant upgrade SERO plans from the store and I would have to call it in.
So while in the store I call the sprint number and I get this girl and I tell here I want the Touch Pro 2 she is like ok are you buying a line or are you an existing customer. I gave her my plan details and she was like O you have a sero plan this phone dose not qualify for this plan. I was like WTF do you mean this plan does not qualify for a Touch Pro 2 I have a mogul now and it the same thing just slower. She said I needed to add on a premium data plan to my existing SERO plan that already has unlimited data. I told her I worked for best buy and I could get he version version from not only 150 less but $40 a month cheaper then the 50 she wanted to add on top of my current plan. She put me on hold and came back any told me the same thing that I had to upgrade to the "simply everything plan" the new SERO plan. I said no that not happening good by you have just lost a customer.
Phone call 2
I call again and get this guy he says how can I help you I say I have a SERO plan and I want to upgrade my phone. He says ok you can as long as you not upgrading to the palm pre and 2 other black berrys. I said no I want the touch pro 2, he said great I can get you that phone. He adds it onto my plan and sends me the phone NO QUESTIONS ASKED.
I currently have an order number and its been shipped the sku for the order number is a touch pro 2 not a touch pro trust me I checked.
DO NOT LET SPRINT CON YOU OUT OF YOUR SERO PLAN ITS ALL BULL ****.
You can keep your plan.
I had no problems upgrading to this phone. That first girl just had no idea what she was talking about. Glad it all worked out.
I had no problems upgrading.
Just letting some of you know they might try to con you into upgrading your plan.
Really Shady on sprint part.
Some systems can't access employee referral lines. If the store has one of these systems, call the sero number and let them walk the employee through the upgrade Or they can do a manual contract.
You've never been able to do ANYTHING SERO RELATED except through Telesales.
Never ever not ever and not even a little bit.
This is not news.
I extended my $30 SERO for two years and got the Touch Pro 2 without any issue, via online chat. Everything looks good in my account info.
Hmm the only thing I believe Sero customers don't get is the $100 mail-in rebate.
I ordered the upgrade online last night (www.sprint.com/everythingplus), arriving today via Next Day Air shipping. There is a separate rebate form for SERO/Everything Plus plans, but the rebate is still $100.
I avoid dealing with live folks at Sprint whenever possible.
I am on the SERO $30 plan.
TP2 and Sprint
shrimpdumpling said:
Hmm the only thing I believe Sero customers don't get is the $100 mail-in rebate.
Click to expand...
Click to collapse
I was worried too. But I found this number 1-888-503-3078. They picked up right away and I had no issues. Try it.
TP2 and Sprint
shrimpdumpling said:
Hmm the only thing I believe Sero customers don't get is the $100 mail-in rebate.
Click to expand...
Click to collapse
I was worried too. But I found this number 1-888-503-3078. They picked up right away and I had no issues. Try it.
Oh and i got the $100 rebate + the $150 off.
Total was about $430 ($350 phone + $80 tax and shipping)
gingi999 said:
I was worried too. But I found this number 1-888-503-3078. They picked up right away and I had no issues. Try it.
Oh and i got the $100 rebate + the $150 off.
Total was about $430 ($350 phone + $80 tax and shipping)
Click to expand...
Click to collapse
I received free next day air shipping ordering online.
Yea I did mine over the phone, called 1-888-882-4030. I would advise against calling this number to update your phone if you are eligible. Some of the reps might try to eff you over.
So lately I am seeing a lot of questions about where to buy a Galaxy Note 2 for the best deal without a contract. I currently have worked for Sprint for the past six years and have a lot of good loopholes and information on how to use the system to my advantage. I would like to share some information with you to help anybody who needs help getting their upgrades early, or anything else I can do to help.
So now even if you do not have an upgrade currently there is a way to get it early so you can pay the upgrade price, plus a little more but it will still be much cheaper than buying it outright. Here are the steps you need to follow to do this correctly.
You must call and ONLY call the retentions department aka cancellations. I have a direct number to this department that leads you directly to a person, so you do not have to listen to any automated system. You will have to dial this number 1-888-273-9460, next explain to the rep that you are in need of a new phone because you are having many issues with your current device. Tell them you would like to see if you are eligible for a "buyup" option and how much it will cost to do so. A buyup is an early upgrade that is basically buying out the rest of your contract to get your upgrade early. 90% of all customers I have done this for are eligible for this buyup from anywhere to $50-$150 depending on how far away you are from your upgrade. If eligible, you can ask them to go ahead and apply the buyup and the fee will be billed onto your account so you can pay it off later in payments if you like.
Now it takes usually about 20 minutes to 24 hours for the upgrade to become live on your account depending on how busy the department is because there is a department where these reps are manually pushing the upgrades through, usually I can get it pushed through for about 20 mins to an hour, simply ask them to expedite the buyup and tell them you are currently in a Sprint store waiting to pick up your new device.
So now you have an early upgrade for around $50-$150 and now you can upgrade to the Note 2 for $299.99. Many Sprint locations also have an in store Buyback program. This is where you can trade in your old device to receive money off your in store purchase. This is for those who do not want to sell their old phone on ebay or craigslist, the discount varies from phone models of course, but you can trade in an S2 for about $88, or you can bring in a bunch of older phones if you have them to help with the overall cost.
There is another way to receive some money off towards your bill if you are very close to upgrading. If you call the same department I listed earlier, you can tell them you are interested to hear some information about a Loyalty credit on your account. If you are eligible this is basically a program where Sprint will give you $50-$100 credit per line on your account in exchange for extending that lines contract for 1 more year. But if you are close to your upgrade already this is technically only a few months more since you are upgrading soon anyways. Now this will not always work but if you ask politely or get a nice rep you can usually always get this credit applied to your bill.
If you have any questions or need help, just PM me for info
Great information! Now I just used my upgrade to get the gs3....... I can do this right? jk lol I'm screwed lol guess I might have to just buy out right :/
Sent from my SPH-L710 using xda premium
wirefly friends and family has it for 219.99
loveshinesthru said:
wirefly friends and family has it for 219.99
Click to expand...
Click to collapse
Off contract?! I'LL TAKE TWO!
Sent from my SPH-L710 using xda premium
moeinyoho said:
Off contract?! I'LL TAKE TWO!
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
On contract most likely
Sent from my Galaxy Note II using Tapatalk 2
moeinyoho said:
Off contract?! I'LL TAKE TWO!
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
on contract
I took advantage of the buyout in store, however they required me to trade in my S2. Is this right or did I get one put over on me?
rkboid said:
I took advantage of the buyout in store, however they required me to trade in my S2. Is this right or did I get one put over on me?
Click to expand...
Click to collapse
They do require that in store, but we talked to retentions and they let us buyout the upgrade with no trade in.
I had my upgrade available and the Sprint store employee was having a hard time figuring out how to upgrade me without changing my sero plan. He sold me the device for the upgrade price and then did an esn swap. I didn't realize till later i had saved the activation fee and because it was a esn swap and I still have a upgrade eligibility on the same line.
Sent from my SPH-L900 using xda premium
cbpagent72 said:
I had my upgrade available and the Sprint store employee was having a hard time figuring out how to upgrade me without changing my sero plan. He sold me the device for the upgrade price and then did an esn swap. I didn't realize till later i had saved the activation fee and because it was a esn swap and I still have a upgrade eligibility on the same line.
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
score!
I am sorry to tell you he pulled a fast one on you. You are not required to trade anything in for a buyup. The buyup is solely charged to your bill. I would go back in that store and demand it back or you will call Sprint for fraud.
Sent from my SPH-L900 using xda premium
Unknown_Hero said:
I am sorry to tell you he pulled a fast one on you. You are not required to trade anything in for a buyup. The buyup is solely charged to your bill. I would go back in that store and demand it back or you will call Sprint for fraud.
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
you've been working for sprint for 6 years?
the misinformation in this thread is lol
This will not work for employees grrr
Sent from my EVO using xda premium
---------- Post added at 07:25 AM ---------- Previous post was at 07:23 AM ----------
U only buyback phone if the eligible upgrade is not reset
Sent from my EVO using xda premium
Interesting!
I'm pretty settled on wanting the GNote2 as my next device.. did I do a mistake by contacting/online chat earlier today? I just asked the rep if I was eligible for an early upgrade. Person told me I'm eligible for upgrade prices at 6/1/13, instead of 10/2013 lol.
Just tried this...rep said my Buyup was $275....They would give me 98 for my Galaxy2 then the Note 2 at 299. So my out of pocket would be $476.
I guess it is better then the new outright price.
im gonna have to try this since im not eligible until april
Sprint wanted to buy back my 16gb S3 for 128$ instead, I sold it to the gf for 320$ so I could get the Note 2 on upgrade.
.:Sent from my Sprint Galaxy Note II:.
Those that are inquiring about this and getting actual buyout numbers would you please post how long you have left on your contract?
Might help the rest of us get an idea of what our buyout would be without calling. Like myself, I have 1 year left on my contract and will probably try to call tomorrow to see what my buyout would be. Will report back if I get the time to make the call.
For me my ETF is $240, I figure I could get $350 for my S3 currently and move to Verizon.
So
240+299=$539
$539-$350=$189 out of pocket
I am trying to tough it out with Sprint though because if I go to VZW that still leaves my wife with Sprint for another year or until I pay her ETF as well. Hoping for a decent buyout price and maybe a loyalty credit to sway me to stick around.
My brother bought out his upgrade in oct right before the note 2 came out. his upgrade was elegible in may and he paid 100. ( I did it for him, as he is on our account, so I know this to be accurate)
Unknown_Hero said:
So lately I am seeing a lot of questions about where to buy a Galaxy Note 2 for the best deal without a contract. I currently have worked for Sprint for the past six years and have a lot of good loopholes and information on how to use the system to my advantage. I would like to share some information with you to help anybody who needs help getting their upgrades early, or anything else I can do to help.
So now even if you do not have an upgrade currently there is a way to get it early so you can pay the upgrade price, plus a little more but it will still be much cheaper than buying it outright. Here are the steps you need to follow to do this correctly.
You must call and ONLY call the retentions department aka cancellations. I have a direct number to this department that leads you directly to a person, so you do not have to listen to any automated system. You will have to dial this number 1-888-273-9460, next explain to the rep that you are in need of a new phone because you are having many issues with your current device. Tell them you would like to see if you are eligible for a "buyup" option and how much it will cost to do so. A buyup is an early upgrade that is basically buying out the rest of your contract to get your upgrade early. 90% of all customers I have done this for are eligible for this buyup from anywhere to $50-$150 depending on how far away you are from your upgrade. If eligible, you can ask them to go ahead and apply the buyup and the fee will be billed onto your account so you can pay it off later in payments if you like.
Now it takes usually about 20 minutes to 24 hours for the upgrade to become live on your account depending on how busy the department is because there is a department where these reps are manually pushing the upgrades through, usually I can get it pushed through for about 20 mins to an hour, simply ask them to expedite the buyup and tell them you are currently in a Sprint store waiting to pick up your new device.
So now you have an early upgrade for around $50-$150 and now you can upgrade to the Note 2 for $299.99. Many Sprint locations also have an in store Buyback program. This is where you can trade in your old device to receive money off your in store purchase. This is for those who do not want to sell their old phone on ebay or craigslist, the discount varies from phone models of course, but you can trade in an S2 for about $88, or you can bring in a bunch of older phones if you have them to help with the overall cost.
There is another way to receive some money off towards your bill if you are very close to upgrading. If you call the same department I listed earlier, you can tell them you are interested to hear some information about a Loyalty credit on your account. If you are eligible this is basically a program where Sprint will give you $50-$100 credit per line on your account in exchange for extending that lines contract for 1 more year. But if you are close to your upgrade already this is technically only a few months more since you are upgrading soon anyways. Now this will not always work but if you ask politely or get a nice rep you can usually always get this credit applied to your bill.
If you have any questions or need help, just PM me for info
Click to expand...
Click to collapse
Your signature says retailer. So is that corporate or "retailer".
Your numbers may be a little off. Just wanted to point out what I've been seeing.
The UpgradeNOW program starts at $200. It would be foolish to start at $150. ETF for a smart phone is $350. No way they would let you. You have to be xx months in. If you go into the store, they can do it for you.
Loyalty Credit is at the reps discretion. Starts at $25 and they don't always require you to extend your contract. Why? Extend for 1 year, upgrade later on and poof! They just gave you money for nothing. They promise you $xx for xx months. They don't follow through and then tell you, you're not eligible for that offer. The offer has to show. Misleading reps. I even asked a "research" team to listen to the phone call where the rep promised to me and I confirmed that if I called back it would be available. Lies.
Buyback program is next to nothing in most cases. Original Epic and EVO's are $32-$38 or so. Easily sell for double that and get cash. Older phones are worth nothing. I wouldn't even bother. They have to work and can not have water damage.
Anyone that's ventured this far onto these forums are more than likely to resell on CL or in the Marketplace. Not trying to butt heads or say you're info it wrong, just pointing out some facts. Sprint has come around in their favor and waiting your 22 months is becoming a major option. They took away all the good loopholes.
Hey folks.
Today my fiance and I had decided to take advantage of the sprint black friday sale on Galaxy S3's. Prior to this she had been on her parents' plan, and not paying anything. We decided we would upgrade my current plan (individual) to a family plan.
We looked at the original price tag of around 150$, which with my company discount comes down to around 115$. We figured there would be some fees, but when we got the expected bill of ~180$ a month (both phones, the 10$ "enhanced data," and the 11$ per phone for TEP, plus taxes, sprint "fees," 32$ in activation fees (after being charged 30$ when I got my evo-4g and being told that the charges would never be put on my account again since they were one-time deals) etc). I asked her on the spot if she was ok with that price and she said yes. However a few minutes ago she came down stairs incredibly upset with really bad buyers remorse. She's planning to return the phone tomorrow, which according to sprint's return policy she is ok to do.
Here's my thing - she ported her number off of her parents' plan already. Her old phone probably can't get added back on to their plan without incurring them a significant amount of cash (they're on an OLD plan). So, she'll have to get a voice plan somewhere else or there again but on her own this time. Almost no carrier that we look at can do it at a reasonable price (talk and text at t-mobile comes in at 49.99/mo), so the amount we'll save cash wise isn't huge if she goes through with this.
While I personally figured it was basically a christmas present she could enjoy, she is really freaking out and wanting to go back to her "dumb" phone. Since everything is under MY account and I've been a customer for 15 years (speaking of which, it really sucks that sprint seems to have magically forgotten about technology upgrade credits and all of my sprint premier bonuses), I'm hoping to get this resolved in a way that keeps her happy, and costs me the least. But since it's a new plan and we both should be covered under the return policy, I also am willing to put some muscle behind taking my business elsewhere since we *should* be able to walk away with just the restocking fees.
Before when I contacted sprint about downgrading a family plan (I had had a family plan before with an ex) they transferred me to retentions and offered a steeply discounted monthly plan to help keep me from having a line removed. Do you think there's any chance that would happen again?
I'm just trying to get some insight here. How flexible can retentions be these days?
Just tell her to enjoy the phone....do a remake of the Samsung commercial where the wife sends the guy a NSFW video when leaves for his trip and love it out lol
Sent from my SPH-L710 using xda app-developers app
These days it is difficult to get a retention modified better price for your plan especially if you have a company discount already. Now you can always give them a call and say "I'm outta here or else" and you might get something...it oftentimes depends on the rep you get..If don't succeed the first time try again. Maybe you could possibly cut back somewhere else..remove insurance possibly and take chance..or other bills? Hope it works out for you.
Sent from my SPH-L710 using Tapatalk 2
Retention can not modify a plan that no longer exists. If you're within 14 days return the device and go back. No sense in getting stuck with something you don't want.
Sent from my SPH-L710 using XDA Premium HD app
A few weeks back I called a rep to ask about my ETF to cancel and go to Verizon for the Note II. The lady I spoke with offered me the Note II for $249. I didn't t buy the phone at the time. The rep noted it on my account. I called back last night and spoke with another rep.
He honored the offer, even though I wasn't told all the details correctly the first time I called, and long story short, I renewed my contract and have a Note II on the way.
I ended up paying $312 {289.99 +tax) and got bill credits totalling $97, free overnight shipping and he waived the upgrade fee.
Thanks Phillip!
Att does this for all their products. If you have uverse they theyll give good discounts on it too.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
I love ATT Retention dept as well. They gave me $100 in credit just because I said I was thinking of switching to T-Mobile. Didn't have to upgrade or anything. They just gave it to me.
Same
ATT has been nothing but fantastic this time around. I am actually coming from Verizon and I wanted the Note 2 on a couple of our 5 lines. However, Verizon was being very...unfriendly towards my interest with this phone. We had 3 lines that were ready for upgrade immediately. However, in trying to sign our new 2 year contract to Big Red, they wanted a $30 upgrade fee per line. Additionally, two of our lines were going to lose their unlimited data. The third was going to drop from 4GB down to 2GB per month. They were in no way willing or interested in working with me to keep me as a customer. So, I immediately requested to cancel all lines of service. They threw a fit at that but that's a different story. In any event, I wound up doing a bit of shopping around for an alternative carrier. After deciding on ATT, I visited my local Best Buy due to the ATT corporate store being crazy busy during my lunch break. Best Buy got me set up with the Note 2 and also price matched Amazon Wireless. So, I walked out that day with 3 Notes for $175 a pop. However, the guy at Best Buy somehow set our share plan on different data plans per line. This next bit is where ATT customer service shines. I called in to have the matter addressed. It was a super friendly call from start to finish. I wasn't upset to begin with but had I been, the rep was super friendly and I'm sure it would have been de-escalated. At the end, to compensate me for the "inconvenience" of having to call in, she waived my first months bill entirely. That's what I call customer satisfaction. ATT might not have the same coverage, call quality, or speeds when compared to Verizon in my local area. However, the customer service more than made up for it in my book.
+1
Just got them to match the amazon $179 price minus Best Buy phone freedom ($50)....out the door $136 after taxes. No complaints here....
mykwalkr said:
Just got them to match the amazon $179 price minus Best Buy phone freedom ($50)....out the door $136 after taxes. No complaints here....
Click to expand...
Click to collapse
Wow, I'm jealous. But I don't think BBuy would've done that for me - I wasn't eligible to upgrade till June of next year.
AT&T Retentions
raduque said:
Wow, I'm jealous. But I don't think BBuy would've done that for me - I wasn't eligible to upgrade till June of next year.
Click to expand...
Click to collapse
This was from AT&T retention department....I just asked them if they could match this price before I bought it from BB.
Just wanted to say thanks for this thread.
I purchased two SGN2's last week at an ATT store, as they were the only ones carrying them in my area. We got the $100 off the second phone deal. After seeing this I called them last night and got the response to call a different number that wasn't currently open. She did credit my activation fees though ($86).
This morning, i called the number she referred me to and they said they did not handle that type of thing, Then forwarded me to another dept. After being disconnected and calling back the rep kindly credited me $120 to my account, I did not want to push the Amazon Wireless price and I am extremely happy with this.
Thank you All!
I believe my price came to $189.99 per phone. Plus free activation.
Is there a direct number to the retentions department? I qill be getting the note 2 today if i get paid.
Thanks in advance
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Just scored my note 2 for 100 bucks since amazonwireless has the note 2 for sprint for 99$. They also waved activation and shipping. Needless to say im stoked
\/icious said:
Just scored my note 2 for 100 bucks since amazonwireless has the note 2 for sprint for 99$. They also waved activation and shipping. Needless to say im stoked
Click to expand...
Click to collapse
The att version?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
jyazzie110 said:
The att version?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
yes
A couple weeks back I was having problems with my Galaxy S 2 that I already had replaced under warranty for factory defects, This time around was a charging issue. (Always says its charging) So I asked them if they would be able to allow me to upgrade because I was extremely unsatisified with the phone and they went ahead and upgraded me. I told them about XDA people reporting getting the phone for 199 from other reps and that Amazon Wireless was running a special for 199. They had me pay 330 which was about the price for the phone and the tax for it, waived the upgrade fee and credited my account a whole 150 bucks. Needless to say I was very satisfied, On top of that she even through in 2nd day delivery. So I had my replacement device within days, and my phone bill this month was a mere 30 bucks.
\/icious said:
yes
Click to expand...
Click to collapse
Thats awesome!!!!! Maybe u could pm me the number u called and what u said to get it for that price?? I would appreciate it alot!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
jyazzie110 said:
Thats awesome!!!!! Maybe u could pm me the number u called and what u said to get it for that price?? I would appreciate it alot!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
i just dialed 611 went to the upgrades/service change option and chose other. I talked to the girl and asked her if they would price match that offer and she said yes. I had not already ordered he phone though so i did it through her. It all depends on who you egt to deal with in the long run.
Meh, not that big of a deal. The phone is 174 at Amazon.
:good: for AT&T Retentions over here.
I just got off the phone with them for a completely different issue. The price of the device wasn't an issue for me. I got my Note II for only $63 and some change. But, anyway, I saw a thread on another website, where a lot of people were complaining about our devices not coming with the much vaunted multi-view capability. There were many people reporting that when they complained to AT&T about it and threatened to cancel service, as a way of trying to give them an incentive, AT&T offered either a large one-time credit or a temporary monthly reoccurring credit. The typical result was getting $10 knocked off your bill for 12 months. Sure enough, just before I got off the phone with the retentions rep I spoke to, she offered me $10 off my bill for the next 12 months as a way for AT&T to apologize to me. I'm quite happy about that.
Vandam500 said:
Meh, not that big of a deal. The phone is 174 at Amazon.
Click to expand...
Click to collapse
Heard amazon is on backorder with the note 2?? I may be wrong.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I spent an hour and a half on the phone with them today. The best I could talk my way into was a discount to $274.99 and a $100 credit on my bill. I guess considering my upgrade isn't available until may 13 its not all bad. I kept throwing the amazon deal out but they wouldn't price match it outright on the device.
\/icious said:
i just dialed 611 went to the upgrades/service change option and chose other. I talked to the girl and asked her if they would price match that offer and she said yes. I had not already ordered he phone though so i did it through her. It all depends on who you egt to deal with in the long run.
Click to expand...
Click to collapse
BTW are u a new customer or did u upgrade?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I am probably moving from sprint to T-mobile on saturday, and thus from the m7 to the m8. Sprint's been a jerk to my mom (her phone, LG optimus G hasn't worked since 4g rolled out, something about it being incompatible with the network or some such non-sense) so we're switching and having them buy out our contract. Does anyone have experience with this program? Is it pretty straight forward?
TriBeard said:
I am probably moving from sprint to T-mobile on saturday, and thus from the m7 to the m8. Sprint's been a jerk to my mom (her phone, LG optimus G hasn't worked since 4g rolled out, something about it being incompatible with the network or some such non-sense) so we're switching and having them buy out our contract. Does anyone have experience with this program? Is it pretty straight forward?
Click to expand...
Click to collapse
You might wanna post this at the Sprint forum.
Sent from my HTC One_M8 using Tapatalk
I just figured that since the people here were t-mobile, some might have gone through the process already and would know about it first hand.
Well I was actually a sprint customer I went through the process. It wasn't call a contract buyout. what I actually pay was for months remaining at $10 a month... And that was your termination fee.. Also another way to approach it I'm not sure if T Mobile still offer that but they're paying the termination fee if you switch from different carrier.
Sent from my HTC One_M8 using Tapatalk
shook187 said:
Well I was actually a sprint customer I went through the process. It wasn't call a contract buyout. what I actually pay was for months remaining at $10 a month... And that was your termination fee.. Also another way to approach it I'm not sure if T Mobile still offer that but they're paying the termination fee if you switch from different carrier.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
That's what I meant by "contract buyout". Sorry if that was confusing. I talked to someone from t-mobile through the chat, and we would get a credit for our phones, and up to 350 per line for ETF fees, which would cover everything. From my understanding, you just give t-mobile your last bill that shows all the fees and whatnot, and they mail you a visa gift card thing with the money on it to pay the fees. That's the part of the process that I was curious about.
TriBeard said:
That's what I meant by "contract buyout". Sorry if that was confusing. I talked to someone from t-mobile through the chat, and we would get a credit for our phones, and up to 350 per line for ETF fees, which would cover everything. From my understanding, you just give t-mobile your last bill that shows all the fees and whatnot, and they mail you a visa gift card thing with the money on it to pay the fees. That's the part of the process that I was curious about.
Click to expand...
Click to collapse
I just switched 4 lines over to tmobile from sprint and couldnt be happier. Just did it this past weekend so i havent had the etfs show up on my bill yet but i will let you know when it goes through. From what i was told you are spot on. trade in your sprint phone and they pay your etf and get you trade in value of your phone off a new one from tmobile. i was told its best to pay the etfs when they show up so it doesnt become past due while you are waiting for the tmobile gift card to come through so it doesnt effect your credit.
boxdgm said:
I just switched 4 lines over to tmobile from sprint and couldnt be happier. Just did it this past weekend so i havent had the etfs show up on my bill yet but i will let you know when it goes through. From what i was told you are spot on. trade in your sprint phone and they pay your etf and get you trade in value of your phone off a new one from tmobile. i was told its best to pay the etfs when they show up so it doesnt become past due while you are waiting for the tmobile gift card to come through so it doesnt effect your credit.
Click to expand...
Click to collapse
I don't really have 1300 dollars or so that I can spare, so I guess I'll just have to hope it comes quick and they don't ding me too bad. I'm just excited for a new phone and (hopefully) more reliable service. T-mobile claims to have LTE around me, and pretty decent HSPA where that is lacking, so hopefully it's better than sprint, where we just recently got spotty LTE
I switched from Sprint to T-Mobile last week. As I understand it, you just get your new service with T-Mobile and they handle porting over your number and ending your service with Sprint. Once that's done, you just have to wait for the bill that has your early termination fee, then take it to the T-Mobile store and they'll reimburse you that amount in the form of a Visa gift card and it's supposed to take 4-6 weeks to receive it. I'm hoping I can time it well enough where I can get the reimbursement before paying the bill to Sprint. If not, I'll just eat the cost until I get the money back from T-Mobile.
Note that they'll only reimburse you up to $650. This should cover anyone on a single plan, but can't speak for those on large family plans.
I can definitely say it's worth the money and time to switch. The service I've gotten with T-Mobile is excellent, and where it isn't (note, I haven't personally encountered poor signal on T-Mobile yet), WiFi calling on the M8 works great.
In order for them to pay off your ETF (Up to $350) you have to port over your phone number and give them your old device. The $650 you hear about is the maximum you can get for switching ($350 for ETF and $300 for device) They also do a credit check and that will determine if you need to pay a deposit for your new phone. If you have good enough credit then all you pay is the taxes on your new device. The cost of the device is then split up across 24 months on your bill.
The $10 a month thing someone mentioned earlier is the JUMP program and isn't a requirement to be switched over to them. It's basically a protection and upgrade program rolled into one which isn't very bad. More info on it here: http://www.t-mobile.com/phone-upgrade.html
nsuviolin2005 said:
I switched from Sprint to T-Mobile last week. As I understand it, you just get your new service with T-Mobile and they handle porting over your number and ending your service with Sprint. Once that's done, you just have to wait for the bill that has your early termination fee, then take it to the T-Mobile store and they'll reimburse you that amount in the form of a Visa gift card and it's supposed to take 4-6 weeks to receive it. I'm hoping I can time it well enough where I can get the reimbursement before paying the bill to Sprint. If not, I'll just eat the cost until I get the money back from T-Mobile.
Note that they'll only reimburse you up to $650. This should cover anyone on a single plan, but can't speak for those on large family plans.
I can definitely say it's worth the money and time to switch. The service I've gotten with T-Mobile is excellent, and where it isn't (note, I haven't personally encountered poor signal on T-Mobile yet), WiFi calling on the M8 works great.
Click to expand...
Click to collapse
tkoreaper said:
In order for them to pay off your ETF (Up to $350) you have to port over your phone number and give them your old device. The $650 you hear about is the maximum you can get for switching ($350 for ETF and $300 for device) They also do a credit check and that will determine if you need to pay a deposit for your new phone. If you have good enough credit then all you pay is the taxes on your new device. The cost of the device is then split up across 24 months on your bill.
The $10 a month thing someone mentioned earlier is the JUMP program and isn't a requirement to be switched over to them. It's basically a protection and upgrade program rolled into one which isn't very bad. More info on it here: http://www.t-mobile.com/phone-upgrade.html
Click to expand...
Click to collapse
My understanding was that it was up to 650 per line. I know I'll get 85 for each of my phones (One m7's), so it'll be more like 430 or so per line. But my ETF with sprint is 1300ish, which would fall under the 350/line that they offer. Or at least that's what they led me to believe over chat.
Also, I have 4 lines on my sprint account and have been in good standing with them so I don't imagine that the credit check would be a problem, and it's a family plan so if I can't do it we can try my mom, or my grampa until someone can.
TriBeard said:
My understanding was that it was up to 650 per line. I know I'll get 85 for each of my phones (One m7's), so it'll be more like 430 or so per line. But my ETF with sprint is 1300ish, which would fall under the 350/line that they offer. Or at least that's what they led me to believe over chat.
Also, I have 4 lines on my sprint account and have been in good standing with them so I don't imagine that the credit check would be a problem, and it's a family plan so if I can't do it we can try my mom, or my grampa until someone can.
Click to expand...
Click to collapse
The max they'll cover for an ETF is $350, it says so on their website. the $650 total is for the ETF and the amount they can give you for a device. In your case it would be $435 per line ($350 ETF and $85 for your device) You ETF with Sprint is pretty outrageous, is that just for your single line or is a total for all lines on your account?
tkoreaper said:
The max they'll cover for an ETF is $350, it says so on their website. the $650 total is for the ETF and the amount they can give you for a device. In your case it would be $435 per line ($350 ETF and $85 for your device) You ETF with Sprint is pretty outrageous, is that just for your single line or is a total for all lines on your account?
Click to expand...
Click to collapse
There are 4 lines on the account, and the oldest one in terms of an upgrade is from last july. When we were in the sprint store, we were working with a lady and the supervisor and when we brought up leaving for t-mobile or something since they weren't willing to do a whole lot of anything other than tell us to wait for a software patch, she said that we had "about 1300" in ETF fees. Did we really want to pay that instead of just deal with it for a while? I brought up the t-mobile buyout stuff, and that got her real quiet real fast. The way she said it really bothered me though. Just the smug implied "we've got you by the wallet for another year and half. deal with it"
yeah, the MAX that Sprint charges for a cancellation fee is 350 PER LINE. I know, as I just went through all of this recently.
Tmobile pays up to 350 per line for your cancellation fee. You have to give them ANY Sprint Network phone to qualify for this program, but it does NOT have to be the current Sprint phone you have.
What I did was go on ebay and bought a 20 dollar cheapo phone that was on Tmobiles list of "Acceptable" trade in phones, and used that one to get them to pay my Cancellation Fee. they gave me 10 bucks for the phone.
Then, I sold my Sprint HTC One Max for $385.00 to someone, so I made out big time on that deal; remember, once you cancel your Sprint account, you then OWN the Sprint Phone, so if you can sell it on Ebay or somewhere and make MORE than what Tmobile will give you for it, you can make a nice chunk of change.
Also, when you get your FINAL bill from sprint, its much faster to scan it/take a picture of it, and upload it on the T-mobile site directly to them; if you take it to the store, and they send it in, it might add a few days/weeks to your approval and reciept of the MasterCard Gift card.
Mine took 4 weeks and one day to come to me after I scanned it in and uploaded it to them.
If you bring it to the store, and go that route, it takes 6-8 weeks.
wase4711 said:
yeah, the MAX that Sprint charges for a cancellation fee is 350 PER LINE. I know, as I just went through all of this recently.
Tmobile pays up to 350 per line for your cancellation fee. You have to give them ANY Sprint Network phone to qualify for this program, but it does NOT have to be the current Sprint phone you have.
What I did was go on ebay and bought a 20 dollar cheapo phone that was on Tmobiles list of "Acceptable" trade in phones, and used that one to get them to pay my Cancellation Fee. they gave me 10 bucks for the phone.
Then, I sold my Sprint HTC One Max for $385.00 to someone, so I made out big time on that deal; remember, once you cancel your Sprint account, you then OWN the Sprint Phone, so if you can sell it on Ebay or somewhere and make MORE than what Tmobile will give you for it, you can make a nice chunk of change.
Also, when you get your FINAL bill from sprint, its much faster to scan it/take a picture of it, and upload it on the T-mobile site directly to them; if you take it to the store, and they send it in, it might add a few days/weeks to your approval and reciept of the MasterCard Gift card.
Mine took 4 weeks and one day to come to me after I scanned it in and uploaded it to them.
If you bring it to the store, and go that route, it takes 6-8 weeks.
Click to expand...
Click to collapse
That's the kind of information that I was looking for. Thanks a lot for that. My sister has an old galaxy s2 that I could take in, keep my htc one, and then try and sell that on craigslist/ebay. Cool.
TriBeard said:
That's the kind of information that I was looking for. Thanks a lot for that. My sister has an old galaxy s2 that I could take in, keep my htc one, and then try and sell that on craigslist/ebay. Cool.
Click to expand...
Click to collapse
you can call the tmobile store and ask them how much any phone might be worth, or, I think their website gives an approximate amount you would get on a trade in.
Obviously, you always get more selling a phone on ebay/Craiglist than you ever would on a trade in, but some folks dont want to bother selling them, and just trade it in and are done with it..
BTW, my wife and son traded their M7's in, and got 100 bucks each for them; when we bought them from Sprint, we only paid 49, so even trading them in we made a little $$ :good:
TriBeard said:
There are 4 lines on the account, and the oldest one in terms of an upgrade is from last july. When we were in the sprint store, we were working with a lady and the supervisor and when we brought up leaving for t-mobile or something since they weren't willing to do a whole lot of anything other than tell us to wait for a software patch, she said that we had "about 1300" in ETF fees. Did we really want to pay that instead of just deal with it for a while? I brought up the t-mobile buyout stuff, and that got her real quiet real fast. The way she said it really bothered me though. Just the smug implied "we've got you by the wallet for another year and half. deal with it"
Click to expand...
Click to collapse
So if you were to cancel your whole account you'd get $1400 (350 x 4) alone just for the ETFs. It's $350 per line, not account.
I just traded my Nexus 5 in for the M8 today and they gave me $135. I cold have sold it to a company that buys them for $200, but oh well. I probably could have gotten a little more even if I cut out the middle man, but Nexus devices are already cheap enough as it is.
Well if they wanted to give me 120 or so I'd be tempted to just go ahead and trade them in. Just when I spoke with whoever it was on the online chat for t-mobile, they only were offering 85, which is significantly low that I would take the time and effort to sell one myself if I could.
Lol. Has anyone traded in a rooted device to t mobile? Just wondering if they check before I go through the hassle of unrooting 2 devices. I know somebody has. Lol.
Sent from my EVO using xda app-developers app
if its for a "jump" then dont bother, as long as it starts, thats all they care about.
as a matter of fact, I have also returned/replaced under warranty with them phones that were rooted, and once again, they didnt care one bit; I didnt tell them they were rooted, and they didnt ask, but there was no problem getting a replacement..
I work for tmobile. When you want your contract paid for you can pretty much trade in any phone in. It doesn't have to even turn on. Obviously if it doesn't then you won't get and trade in value but tmobile will still pay your efts as long as you do trade in a phone, buy a new phone and port in your number. They pay up to 5 lines per account.