I am probably moving from sprint to T-mobile on saturday, and thus from the m7 to the m8. Sprint's been a jerk to my mom (her phone, LG optimus G hasn't worked since 4g rolled out, something about it being incompatible with the network or some such non-sense) so we're switching and having them buy out our contract. Does anyone have experience with this program? Is it pretty straight forward?
TriBeard said:
I am probably moving from sprint to T-mobile on saturday, and thus from the m7 to the m8. Sprint's been a jerk to my mom (her phone, LG optimus G hasn't worked since 4g rolled out, something about it being incompatible with the network or some such non-sense) so we're switching and having them buy out our contract. Does anyone have experience with this program? Is it pretty straight forward?
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You might wanna post this at the Sprint forum.
Sent from my HTC One_M8 using Tapatalk
I just figured that since the people here were t-mobile, some might have gone through the process already and would know about it first hand.
Well I was actually a sprint customer I went through the process. It wasn't call a contract buyout. what I actually pay was for months remaining at $10 a month... And that was your termination fee.. Also another way to approach it I'm not sure if T Mobile still offer that but they're paying the termination fee if you switch from different carrier.
Sent from my HTC One_M8 using Tapatalk
shook187 said:
Well I was actually a sprint customer I went through the process. It wasn't call a contract buyout. what I actually pay was for months remaining at $10 a month... And that was your termination fee.. Also another way to approach it I'm not sure if T Mobile still offer that but they're paying the termination fee if you switch from different carrier.
Sent from my HTC One_M8 using Tapatalk
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That's what I meant by "contract buyout". Sorry if that was confusing. I talked to someone from t-mobile through the chat, and we would get a credit for our phones, and up to 350 per line for ETF fees, which would cover everything. From my understanding, you just give t-mobile your last bill that shows all the fees and whatnot, and they mail you a visa gift card thing with the money on it to pay the fees. That's the part of the process that I was curious about.
TriBeard said:
That's what I meant by "contract buyout". Sorry if that was confusing. I talked to someone from t-mobile through the chat, and we would get a credit for our phones, and up to 350 per line for ETF fees, which would cover everything. From my understanding, you just give t-mobile your last bill that shows all the fees and whatnot, and they mail you a visa gift card thing with the money on it to pay the fees. That's the part of the process that I was curious about.
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I just switched 4 lines over to tmobile from sprint and couldnt be happier. Just did it this past weekend so i havent had the etfs show up on my bill yet but i will let you know when it goes through. From what i was told you are spot on. trade in your sprint phone and they pay your etf and get you trade in value of your phone off a new one from tmobile. i was told its best to pay the etfs when they show up so it doesnt become past due while you are waiting for the tmobile gift card to come through so it doesnt effect your credit.
boxdgm said:
I just switched 4 lines over to tmobile from sprint and couldnt be happier. Just did it this past weekend so i havent had the etfs show up on my bill yet but i will let you know when it goes through. From what i was told you are spot on. trade in your sprint phone and they pay your etf and get you trade in value of your phone off a new one from tmobile. i was told its best to pay the etfs when they show up so it doesnt become past due while you are waiting for the tmobile gift card to come through so it doesnt effect your credit.
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I don't really have 1300 dollars or so that I can spare, so I guess I'll just have to hope it comes quick and they don't ding me too bad. I'm just excited for a new phone and (hopefully) more reliable service. T-mobile claims to have LTE around me, and pretty decent HSPA where that is lacking, so hopefully it's better than sprint, where we just recently got spotty LTE
I switched from Sprint to T-Mobile last week. As I understand it, you just get your new service with T-Mobile and they handle porting over your number and ending your service with Sprint. Once that's done, you just have to wait for the bill that has your early termination fee, then take it to the T-Mobile store and they'll reimburse you that amount in the form of a Visa gift card and it's supposed to take 4-6 weeks to receive it. I'm hoping I can time it well enough where I can get the reimbursement before paying the bill to Sprint. If not, I'll just eat the cost until I get the money back from T-Mobile.
Note that they'll only reimburse you up to $650. This should cover anyone on a single plan, but can't speak for those on large family plans.
I can definitely say it's worth the money and time to switch. The service I've gotten with T-Mobile is excellent, and where it isn't (note, I haven't personally encountered poor signal on T-Mobile yet), WiFi calling on the M8 works great.
In order for them to pay off your ETF (Up to $350) you have to port over your phone number and give them your old device. The $650 you hear about is the maximum you can get for switching ($350 for ETF and $300 for device) They also do a credit check and that will determine if you need to pay a deposit for your new phone. If you have good enough credit then all you pay is the taxes on your new device. The cost of the device is then split up across 24 months on your bill.
The $10 a month thing someone mentioned earlier is the JUMP program and isn't a requirement to be switched over to them. It's basically a protection and upgrade program rolled into one which isn't very bad. More info on it here: http://www.t-mobile.com/phone-upgrade.html
nsuviolin2005 said:
I switched from Sprint to T-Mobile last week. As I understand it, you just get your new service with T-Mobile and they handle porting over your number and ending your service with Sprint. Once that's done, you just have to wait for the bill that has your early termination fee, then take it to the T-Mobile store and they'll reimburse you that amount in the form of a Visa gift card and it's supposed to take 4-6 weeks to receive it. I'm hoping I can time it well enough where I can get the reimbursement before paying the bill to Sprint. If not, I'll just eat the cost until I get the money back from T-Mobile.
Note that they'll only reimburse you up to $650. This should cover anyone on a single plan, but can't speak for those on large family plans.
I can definitely say it's worth the money and time to switch. The service I've gotten with T-Mobile is excellent, and where it isn't (note, I haven't personally encountered poor signal on T-Mobile yet), WiFi calling on the M8 works great.
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tkoreaper said:
In order for them to pay off your ETF (Up to $350) you have to port over your phone number and give them your old device. The $650 you hear about is the maximum you can get for switching ($350 for ETF and $300 for device) They also do a credit check and that will determine if you need to pay a deposit for your new phone. If you have good enough credit then all you pay is the taxes on your new device. The cost of the device is then split up across 24 months on your bill.
The $10 a month thing someone mentioned earlier is the JUMP program and isn't a requirement to be switched over to them. It's basically a protection and upgrade program rolled into one which isn't very bad. More info on it here: http://www.t-mobile.com/phone-upgrade.html
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My understanding was that it was up to 650 per line. I know I'll get 85 for each of my phones (One m7's), so it'll be more like 430 or so per line. But my ETF with sprint is 1300ish, which would fall under the 350/line that they offer. Or at least that's what they led me to believe over chat.
Also, I have 4 lines on my sprint account and have been in good standing with them so I don't imagine that the credit check would be a problem, and it's a family plan so if I can't do it we can try my mom, or my grampa until someone can.
TriBeard said:
My understanding was that it was up to 650 per line. I know I'll get 85 for each of my phones (One m7's), so it'll be more like 430 or so per line. But my ETF with sprint is 1300ish, which would fall under the 350/line that they offer. Or at least that's what they led me to believe over chat.
Also, I have 4 lines on my sprint account and have been in good standing with them so I don't imagine that the credit check would be a problem, and it's a family plan so if I can't do it we can try my mom, or my grampa until someone can.
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The max they'll cover for an ETF is $350, it says so on their website. the $650 total is for the ETF and the amount they can give you for a device. In your case it would be $435 per line ($350 ETF and $85 for your device) You ETF with Sprint is pretty outrageous, is that just for your single line or is a total for all lines on your account?
tkoreaper said:
The max they'll cover for an ETF is $350, it says so on their website. the $650 total is for the ETF and the amount they can give you for a device. In your case it would be $435 per line ($350 ETF and $85 for your device) You ETF with Sprint is pretty outrageous, is that just for your single line or is a total for all lines on your account?
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There are 4 lines on the account, and the oldest one in terms of an upgrade is from last july. When we were in the sprint store, we were working with a lady and the supervisor and when we brought up leaving for t-mobile or something since they weren't willing to do a whole lot of anything other than tell us to wait for a software patch, she said that we had "about 1300" in ETF fees. Did we really want to pay that instead of just deal with it for a while? I brought up the t-mobile buyout stuff, and that got her real quiet real fast. The way she said it really bothered me though. Just the smug implied "we've got you by the wallet for another year and half. deal with it"
yeah, the MAX that Sprint charges for a cancellation fee is 350 PER LINE. I know, as I just went through all of this recently.
Tmobile pays up to 350 per line for your cancellation fee. You have to give them ANY Sprint Network phone to qualify for this program, but it does NOT have to be the current Sprint phone you have.
What I did was go on ebay and bought a 20 dollar cheapo phone that was on Tmobiles list of "Acceptable" trade in phones, and used that one to get them to pay my Cancellation Fee. they gave me 10 bucks for the phone.
Then, I sold my Sprint HTC One Max for $385.00 to someone, so I made out big time on that deal; remember, once you cancel your Sprint account, you then OWN the Sprint Phone, so if you can sell it on Ebay or somewhere and make MORE than what Tmobile will give you for it, you can make a nice chunk of change.
Also, when you get your FINAL bill from sprint, its much faster to scan it/take a picture of it, and upload it on the T-mobile site directly to them; if you take it to the store, and they send it in, it might add a few days/weeks to your approval and reciept of the MasterCard Gift card.
Mine took 4 weeks and one day to come to me after I scanned it in and uploaded it to them.
If you bring it to the store, and go that route, it takes 6-8 weeks.
wase4711 said:
yeah, the MAX that Sprint charges for a cancellation fee is 350 PER LINE. I know, as I just went through all of this recently.
Tmobile pays up to 350 per line for your cancellation fee. You have to give them ANY Sprint Network phone to qualify for this program, but it does NOT have to be the current Sprint phone you have.
What I did was go on ebay and bought a 20 dollar cheapo phone that was on Tmobiles list of "Acceptable" trade in phones, and used that one to get them to pay my Cancellation Fee. they gave me 10 bucks for the phone.
Then, I sold my Sprint HTC One Max for $385.00 to someone, so I made out big time on that deal; remember, once you cancel your Sprint account, you then OWN the Sprint Phone, so if you can sell it on Ebay or somewhere and make MORE than what Tmobile will give you for it, you can make a nice chunk of change.
Also, when you get your FINAL bill from sprint, its much faster to scan it/take a picture of it, and upload it on the T-mobile site directly to them; if you take it to the store, and they send it in, it might add a few days/weeks to your approval and reciept of the MasterCard Gift card.
Mine took 4 weeks and one day to come to me after I scanned it in and uploaded it to them.
If you bring it to the store, and go that route, it takes 6-8 weeks.
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That's the kind of information that I was looking for. Thanks a lot for that. My sister has an old galaxy s2 that I could take in, keep my htc one, and then try and sell that on craigslist/ebay. Cool.
TriBeard said:
That's the kind of information that I was looking for. Thanks a lot for that. My sister has an old galaxy s2 that I could take in, keep my htc one, and then try and sell that on craigslist/ebay. Cool.
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you can call the tmobile store and ask them how much any phone might be worth, or, I think their website gives an approximate amount you would get on a trade in.
Obviously, you always get more selling a phone on ebay/Craiglist than you ever would on a trade in, but some folks dont want to bother selling them, and just trade it in and are done with it..
BTW, my wife and son traded their M7's in, and got 100 bucks each for them; when we bought them from Sprint, we only paid 49, so even trading them in we made a little $$ :good:
TriBeard said:
There are 4 lines on the account, and the oldest one in terms of an upgrade is from last july. When we were in the sprint store, we were working with a lady and the supervisor and when we brought up leaving for t-mobile or something since they weren't willing to do a whole lot of anything other than tell us to wait for a software patch, she said that we had "about 1300" in ETF fees. Did we really want to pay that instead of just deal with it for a while? I brought up the t-mobile buyout stuff, and that got her real quiet real fast. The way she said it really bothered me though. Just the smug implied "we've got you by the wallet for another year and half. deal with it"
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So if you were to cancel your whole account you'd get $1400 (350 x 4) alone just for the ETFs. It's $350 per line, not account.
I just traded my Nexus 5 in for the M8 today and they gave me $135. I cold have sold it to a company that buys them for $200, but oh well. I probably could have gotten a little more even if I cut out the middle man, but Nexus devices are already cheap enough as it is.
Well if they wanted to give me 120 or so I'd be tempted to just go ahead and trade them in. Just when I spoke with whoever it was on the online chat for t-mobile, they only were offering 85, which is significantly low that I would take the time and effort to sell one myself if I could.
Lol. Has anyone traded in a rooted device to t mobile? Just wondering if they check before I go through the hassle of unrooting 2 devices. I know somebody has. Lol.
Sent from my EVO using xda app-developers app
if its for a "jump" then dont bother, as long as it starts, thats all they care about.
as a matter of fact, I have also returned/replaced under warranty with them phones that were rooted, and once again, they didnt care one bit; I didnt tell them they were rooted, and they didnt ask, but there was no problem getting a replacement..
I work for tmobile. When you want your contract paid for you can pretty much trade in any phone in. It doesn't have to even turn on. Obviously if it doesn't then you won't get and trade in value but tmobile will still pay your efts as long as you do trade in a phone, buy a new phone and port in your number. They pay up to 5 lines per account.
Related
When my contract runs out, will I have to choose between renewing and losing service? Or will my service continue and I will be billed month-to-month?
I am 100% certain that I have signed my last two-year contract with ANY carrier, and I want to know how Sprint handles off-contract service. I will not be renewing, but I'd like to stay with Sprint as long as I can get the same service at the same price.
I am pretty sure you just continue month to month. I am on a family plan and my 2 year contract was up on my line back in September. Not positive but I am pretty sure it just continues and you can either re-up for a discount on a phone or cancel at any time with no etf
Cool, that's what I was hoping.
Also, any chance on getting a lower monthly rate since Sprint would no longer be subsidizing my phone? I think T-Mobile does something like this (lower rate if you activate your own phone).
I don't think so. Thats why they lock you in a two year so they can make their money back, but after that they are making more profit. One of my lines has been on the same phone for like 6 years without an upgrade, lol. Another used an old phone (used to be mine) to activate on their line.
You might want to look into a discount depending on where you work though.
Doubt it. My grandpa does this because he doesnt want a new contract. (he jokes it will last longer than him) He had to pay full price for a new phone because his old one crapped out.
Swyped from my Evo on steroids.
I think you misunderstood what I was asking. Obviously you cannot get a discount on the phone if you are not on a contract. I was asking about getting a discount on the monthly service rate since I would pay full price for the phone, instead of splitting it with Sprint.
matt2053 said:
I think you misunderstood what I was asking. Obviously you cannot get a discount on the phone if you are not on a contract. I was asking about getting a discount on the monthly service rate since I would pay full price for the phone, instead of splitting it with Sprint.
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No, T-Mobile is the only one who does this. Your logic makes perfect sense, but they don't do it.
bkrodgers said:
No, T-Mobile is the only one who does this. Your logic makes perfect sense, but they don't do it.
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I guess I will have to consider getting a G2! Thanks for the info.
I walked into my local Sprint store with $600 cash in my pocket anticipating to walk out with a brand new SGS2E4GT at full MSRP without any additional commitment on my contract. (Have you guys noticed the full non contract price for this device is not listed.)
After the sales rep got the device from the stock room, we were ready to set it up with my existing account. After he logs into my account he notifies me that Im not eligable to an upgrade until January. So with a smile, I informed him that Im aware that Im not eligable yet & thats why Im willing to pay the full price for the phone. Then he said, Sorry sir, but effective today, every sprint device is ONLY available at a carrier subsidized price to people willing to activate a new line or those qualified for an upgrade. Which means nobody can purchase a phone at full price & swap it to their current number. (This **** didn't make any sense to me at all.)But any ways long story short, after a few minutes of blah blah blah, I walked out of the store with a brand new GS2, and a 3rd line to my account which I will not use but will be billed monthly $20 plus $10 premium data. Then he had the nerve to remind me that If I swap the new phone to my primary line before 30 days, I will lose my mail in rebate.....
What the hell is hapenning to Sprint????
That sucks. I had no problem getting mine.
Sent from my SPH-D710 using XDA Premium App
Sounds like you went to an indirect retailer and not a Sprint-owned corporate store because that's not true at all.
dizidi said:
I walked into my local Sprint store with $600 cash in my pocket anticipating to walk out with a brand new SGS2E4GT at full MSRP without any additional commitment on my contract. (Have you guys noticed the full non contract price for this device is not listed.)
After the sales rep got the device from the stock room, we were ready to set it up with my existing account. After he logs into my account he notifies me that Im not eligable to an upgrade until January. So with a smile, I informed him that Im aware that Im not eligable yet & thats why Im willing to pay the full price for the phone. Then he said, Sorry sir, but effective today, every sprint device is ONLY available at a carrier subsidized price to people willing to activate a new line or those qualified for an upgrade. Which means nobody can purchase a phone at full price & swap it to their current number. (This **** didn't make any sense to me at all.)But any ways long story short, after a few minutes of blah blah blah, I walked out of the store with a brand new GS2, and a 3rd line to my account which I will not use but will be billed monthly $20 plus $10 premium data. Then he had the nerve to remind me that If I swap the new phone to my primary line before 30 days, I will lose my mail in rebate.....
What the hell is hapenning to Sprint????
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You need to take it back and go to a Sprint corporate store
dizidi said:
I walked into my local Sprint store with $600 cash in my pocket anticipating to walk out with a brand new SGS2E4GT at full MSRP without any additional commitment on my contract. (Have you guys noticed the full non contract price for this device is not listed.)
After the sales rep got the device from the stock room, we were ready to set it up with my existing account. After he logs into my account he notifies me that Im not eligable to an upgrade until January. So with a smile, I informed him that Im aware that Im not eligable yet & thats why Im willing to pay the full price for the phone. Then he said, Sorry sir, but effective today, every sprint device is ONLY available at a carrier subsidized price to people willing to activate a new line or those qualified for an upgrade. Which means nobody can purchase a phone at full price & swap it to their current number. (This **** didn't make any sense to me at all.)But any ways long story short, after a few minutes of blah blah blah, I walked out of the store with a brand new GS2, and a 3rd line to my account which I will not use but will be billed monthly $20 plus $10 premium data. Then he had the nerve to remind me that If I swap the new phone to my primary line before 30 days, I will lose my mail in rebate.....
What the hell is hapenning to Sprint????
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While I'm aware of their new "no device without a 2 year contract" policy I didn't think it was impossible to replace a phone without a new contract. Frankly it sounds like you got fncked. I would call Sprint and escalate this up to someone that gives a fnck because frankly this is a gigantic load of bull****.
...there is no way in hell that you can't even replace a device on an existing line/contract. If that is true, well, there is NO REASON AT ALL TO STAY WITH SPRINT. (VERY SLOW) UNLIMITED DATA IS NO REASON TO STAY WITH A COMPANY THAT WONT EVEN LET YOU REPLACE A PHONE WITHOUT A NEW CONTRACT.
Even given their new restrictive policies I highly doubt that what you were subject to was actual official Sprint policy--I don't give a **** what they say, they are likely idiots who interpreted the new policy wrong (either for their own benefit or merely out of their own extreme ignorance).
Escalate this as appropriate. This is bull****...and if you find that this is actual official policy please demand the section of the contract that specifies this and LET US KNOW. We will spread the word and take heed which will result in Sprint losing US and EVERYBODY WE HAVE ALWAYS RECOMMENDED GO TO SPRINT. EVERYBODY. Do you hear that Sprint?
...if (and when) you (most likely) find this to be complete bull**** on your Sprint reps part (and I would be sure to post the store number and location here and many other places, store manager name included) I would also demand a form of compensation for having been lied to and tricked into a contract. Nothing extravagant, but, something you find equivalent in value to your time and expense required to deal with this crap.
Yeah, I had no issues getting mine today either and technically my 22 month upgrade was not until april.
Thanks for the input guys, I really felt like I was suckered into signing an extra line which I dont need in order to get the device I really want, even though I was willing to pay full price for it. I will call corporate tomorrow and bring it to their attention. Thank You.
Good luck, hope you get it solved. Definitely sounds like bs to me.
dizidi said:
Thanks for the input guys, I really felt like I was suckered into signing an extra line which I dont need in order to get the device I really want, even though I was willing to pay full price for it. I will call corporate tomorrow and bring it to their attention. Thank You.
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Go through amazon wireless hit with "no contract phone only" pay then slap that guy for bomboozlein you into a 2 year contract
Question towards this: I get my upgrade the 22nd, what price am I paying?
Sent from my Epic[Fail]4G ;P
dizidi said:
Thanks for the input guys, I really felt like I was suckered into signing an extra line which I dont need in order to get the device I really want, even though I was willing to pay full price for it. I will call corporate tomorrow and bring it to their attention. Thank You.
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Make sure you return the device by Sunday so you don't get charged an activation fee. Given the situation you described, you can probably get any charges reversed by care anyway... but to be on the safe side, return it within 3 days to avoid the fee for sure.
That's BS, u got the short end of the stick. So much to talk about here. First of all Sprint is known to make an exception that close out of a 2 year agreement and provide you with full subsidization. At the very least they will provide you with partial subsidization. The reason why they probably don't sell them at full price is because it probably doesn't ever happen because it makes zero sense even with the recent early termination hike to $350 dollars. If you want it right now, process the order overnight on the line in question with overnight delivery from a retailer like wirefly.com and return and close out the new line u purchased. I'm pretty sure they'll give you options to buy without a new line at wirefly. That would be really bad for business if they didn't. I think the return policy is 14 days now and you may suffer a restocking fee for it all. Good luck.
The phone is $499.99 retail on Sprint.com, so you definitely got suckered into a new activation and a nice commission/spiff for the sales person who got to you.
Wow, i remember those days as a cell phone salesguy and the stuff we used to pull, like these (and much worse).
This phone doesn't have a mail in rebate. And remember you can call customer care tell them that they are not allowing you to buy the phone. At least I didn't get a rebate.
Sent from my SPH-D710 using Tapatalk
LordLugard said:
The phone is $499.99 retail on Sprint.com, so you definitely got suckered into a new activation and a nice commission/spiff for the sales person who got to you.
Wow, i remember those days as a cell phone salesguy and the stuff we used to pull, like these (and much worse).
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I was just going to say this. If u go on sprint.com u can buy the phone without an upgrade for $499.99 so that just shows that place screwed u. Hope u get this straightened out cuz thats bull**** man.
Yeah use the 14 day satisfaction guarantee to tell that store a big **** you.
Just pay the ETF on your old line. Depending how long you had it the most it can be is $200 but since you said your upgrade was in January, it should be a lot less then that even be less then that. In the end you will save more money then buying the phone outright as long as you do not care about getting a new number.....
Then you go go thank the guy in the Sprint store for saving you a ****load of money!
And I thought there were no mail in rebates? Did you actually get a mail in rebate with the phone?
I bought mine for 499 without a problem.
Sent from my SPH-D710 using xda premium
What a fool. They feed you a spoon of bull **** and you ate it. All over a phone which in a few weeks could be brought on ebay for $350 and some change.
Yeah...I would call and cancel the line...pay the eft and call it even
dizidi said:
I walked into my local Sprint store with $600 cash in my pocket anticipating to walk out with a brand new SGS2E4GT at full MSRP without any additional commitment on my contract. (Have you guys noticed the full non contract price for this device is not listed.)
After the sales rep got the device from the stock room, we were ready to set it up with my existing account. After he logs into my account he notifies me that Im not eligable to an upgrade until January. So with a smile, I informed him that Im aware that Im not eligable yet & thats why Im willing to pay the full price for the phone. Then he said, Sorry sir, but effective today, every sprint device is ONLY available at a carrier subsidized price to people willing to activate a new line or those qualified for an upgrade. Which means nobody can purchase a phone at full price & swap it to their current number. (This **** didn't make any sense to me at all.)But any ways long story short, after a few minutes of blah blah blah, I walked out of the store with a brand new GS2, and a 3rd line to my account which I will not use but will be billed monthly $20 plus $10 premium data. Then he had the nerve to remind me that If I swap the new phone to my primary line before 30 days, I will lose my mail in rebate.....
What the hell is hapenning to Sprint????
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Click to collapse
Sent from my SPH-D710 using XDA App
Went online to buy the Galaxy SIII as Baltimore is not one of the top 30 markets included in T-mobiles launch of the "new Jesus phone".
I was forced to switch to a classic plan , previously had an even more plan for about the same features and cost but them when I looked at the pricing I see that T-mobile sells the phone for $80 more than Sprint, ATT and Verizon are for both the subsidized price and the full retail price.
What gives? Did I just sign up for a 2 new year contract only to be scammed into dishing out more money to T-mobile?
BTW, the Pebble Blue 32GB version is still backordered online.
rhesus98 said:
Went online to buy the Galaxy SIII as Baltimore is not one of the top 30 markets included in T-mobiles launch of the "new Jesus phone".
I was forced to switch to a classic plan , previously had an even more plan for about the same features and cost but them when I looked at the pricing I see that T-mobile sells the phone for $80 more than Sprint, ATT and Verizon are for both the subsidized price and the full retail price.
What gives? Did I just sign up for a 2 new year contract only to be scammed into dishing out more money to T-mobile?
BTW, the Pebble Blue 32GB version is still backordered online.
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By the phone outright. Pay full price, and sign up for a $30 a month plan, bring your own device. This, although contrary to popular opinion, is EASILY the most cost effective route. If you can not pay $650 for a phone outright, then you have a tough choice to make if you want instant gratification.
I just bought mine, and it was $300 after mail in rebate. I am annoyed to, but there is nothing I could do about it.
I'm a little annoyed too and will be watching T-Mobile closely. If they they have some super-Sale of July 4th (which is within the 14 day return policy) I hope they don't put up a fight.
In general, all prices should be good for 30 days on any product, with no-hassle price adjustments.
lamenramen said:
By the phone outright. Pay full price, and sign up for a $30 a month plan, bring your own device. This, although contrary to popular opinion, is EASILY the most cost effective route. If you can not pay $650 for a phone outright, then you have a tough choice to make if you want instant gratification.
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Well, if you need a data plan however and you're paying for it anyway I think it's better to get the device subsidized.
My last phone was the Galaxy S and I paid $500 with a $30 plan at the time. A year later, I realized I needed more talk time, mobile email I added a data plan as well. Now it doesn't make sense to pay full retail for the phone.
My biggest issue is even the full retail price from T-mobile is $80 more than other carriers. Is that the premium we have to pay for getting the phone from the carrier who had the device on the market before the other? (even though they were the last to make an announcements).
that part still doesn't make sense... 3 other carriers are selling the exact same phone for substantially cheaper. Why are TMo's prices hiked up?
free 50GB Dropbox isn't so free?
could it be they are trying to make us pay for the free 50GB dropbox by charging us $80 more?
The T-Mob version should be roughly the same as the ATT version. Unless the radio for the 42 MBps data is significantly more costly than whatever radio ATT uses, I don't see where the difference should be.
Even so, if I had $700, I'd be buying one outright today. My Vibrant would become a dev/backup device with no looking back.
Although I want one VERY badly, I am kinda glad that I am going to have to wait a bit more before I can afford it. This way I can monitor the S III topic here and see if there are any lurking issues before I buy.
I called customer care and they gave me a full months credit to get and use the savings to buy my phone
I would talk to rententions if you want to see if you can get a better deal. Depending on how long you've been with them, how long you've been out of contract, etc, they may be able to get you a better deal. The key is to be nice to them.
I already posted in the stickied thread, but I'll repost here:
Well, T-mobile continues to amaze me in a good way. Of course I was disappointed as everyone else with T-mobile's pricing, so I thought I'd give retention a call and see if they could do something.
I was really nice about it. I just said I'm looking to upgrade my phone from a Vibrant (I paid full price on the Vibrant, so I haven't been on contract for a long time). I've waited a long time to upgrade and I'm disappointed with the pricing. That's it. I wasn't rude or anything, just laid it out there.
The rep apologized for my disappointment and then she offered the following with no hesitation:
1. $200 credit to offset the cost of the phone. The credit has been applied to my account.
2. She said she could give me 500 more minutes on my plan AND reduce my monthly bill by $15.
3. She said I could pick it up in any store for $279.99 or call back on the 27th when they get them in their system at Customer Care.
4. I had overage on my bill for the first time. $100 worth. She took care of that too!
Bottom line, she gave me the phone for $79.99, saved me money on my monthly bill, AND wiped off overage.
Can't wait to get my S III once it's readily available. I won't mind the wait.
Maverick777 said:
I would talk to rententions if you want to see if you can get a better deal. Depending on how long you've been with them, how long you've been out of contract, etc, they may be able to get you a better deal. The key is to be nice to them.
I already posted in the stickied thread, but I'll repost here:
Well, T-mobile continues to amaze me in a good way. Of course I was disappointed as everyone else with T-mobile's pricing, so I thought I'd give retention a call and see if they could do something.
I was really nice about it. I just said I'm looking to upgrade my phone from a Vibrant (I paid full price on the Vibrant, so I haven't been on contract for a long time). I've waited a long time to upgrade and I'm disappointed with the pricing. That's it. I wasn't rude or anything, just laid it out there.
The rep apologized for my disappointment and then she offered the following with no hesitation:
1. $200 credit to offset the cost of the phone. The credit has been applied to my account.
2. She said she could give me 500 more minutes on my plan AND reduce my monthly bill by $15.
3. She said I could pick it up in any store for $279.99 or call back on the 27th when they get them in their system at Customer Care.
4. I had overage on my bill for the first time. $100 worth. She took care of that too!
Bottom line, she gave me the phone for $79.99, saved me money on my monthly bill, AND wiped off overage.
Can't wait to get my S III once it's readily available. I won't mind the wait.
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I'm certainly going to have to do this Thanks for the tip!
To be clear, which number did you call exactly though? haha
Xenoism said:
I'm certainly going to have to do this Thanks for the tip!
To be clear, which number did you call exactly though? haha
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611. Asked for retentions when I got someone on the line.
Maverick777 said:
611. Asked for retentions when I got someone on the line.
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Much appreciated my friend ^^
Maverick777 said:
I would talk to rententions if you want to see if you can get a better deal.
2. She said she could give me 500 more minutes on my plan AND reduce my monthly bill by $15.
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Hi!
I have a question to ask you, what type of plan are you on and is T-Mobile reducing your plan by $15.00 a month by giving you a $15.00 a month credit for two years, for example? Thanks!
What I think everyone fails to realize is T-Mobile has the best rates out of all carriers and you still end up saving even with the extra your spending on the device. T-Mobile takes that into account when pricing devices. So overall its not really all bad. Just seems like it when your dropping all that money up front.
Sent from my Buddy using xda premium
for those of you who did call retentions, did you do so before or after ordering the phone? I ordered the 32gb pebble blue online, and after taxes and fees and whatnot, it came out to a little under 450... that seems quite high to me fore some reason.
neoslink1 said:
for those of you who did call retentions, did you do so before or after ordering the phone? I ordered the 32gb pebble blue online, and after taxes and fees and whatnot, it came out to a little under 450... that seems quite high to me fore some reason.
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Doesn't sound high for 32gb they start at 379 before taxes, shipping and upgrade/activison fees.
Sent from my Buddy using xda premium
FRuiTBoOT said:
Doesn't sound high for 32gb they start at 379 before taxes, shipping and upgrade/activison fees.
Sent from my Buddy using xda premium
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Think they could still waive my activation if I was an angel to them? I'm just a student, lol. 450 stings a bit, but its looking like it'll definitely be worth it.
That's the same amount you would pay at amazon and on the go solutions but you get a bonus when buying from on the go solutions it will come rooted if I was to spend $700 on a phone that would be the choice I would make the international version are way better
Sent from my Sensation Z710e using xda premium
for some reason, I was given a 6 months full upgrade without any notification. Would really love to get this but, the price on this is insane. Anyone walking into a target, bestbuy or any local chain will see 4 galaxy s3. who in their right mind would pick the tmobile at 90$ more? I was told by a support rep that their computer currently doesn't reflect the real value, so this is probably some release day insanity. they will probably automatically credit the difference, or at least i would hope so.
Hey guys, me, my mom and dad just switched to t mobile. i Have some money, so i bought the gnote 2 with EIP (we're on the value plan) but my parents came over with their att gs2's.
My dad really wants the gs3 so i'm trying to figure out the cheapest way to do it. If he does the EIP, he'll pay 170ish down, and then 20 dollars a month for two years, so thats 170 +400. but he wouldnt have to put so much down now, it would come out to like 220 with tax.
I could try and get it on craigslist for like 350... I mean technically tmobile would let him add insurance to it as long as its a tmobile phone even if its used, i think. I'm considering this.
My real question is this, Could i buy it on contract, under my name (my actual phone is under my moms family plan) for like 50 dollars in best buy now, and i dont think thats with a rebate, and then cancel the contract and keep the phone? If i add that up, Its 50, plus 50 for the tax i think, 35 for the activation fee if i cant get that waived, and the 200 early termination fee. thats about 3-335. of course i'll have to pay for some service, so, will that be prorated? then it can be as low as 30-40 extra dollars which brings the total to like 370, or even if i have to pay the full month of service, thats like 400... thats much better than 550 plus tax.... even if there is a rebate which i wouldnt get back because ill be cancelling, maybe it would come to 500 total....
does anyone have any info on this?
mottyengel said:
Hey guys, me, my mom and dad just switched to t mobile. i Have some money, so i bought the gnote 2 with EIP (we're on the value plan) but my parents came over with their att gs2's.
My dad really wants the gs3 so i'm trying to figure out the cheapest way to do it. If he does the EIP, he'll pay 170ish down, and then 20 dollars a month for two years, so thats 170 +400. but he wouldnt have to put so much down now, it would come out to like 220 with tax.
I could try and get it on craigslist for like 350... I mean technically tmobile would let him add insurance to it as long as its a tmobile phone even if its used, i think. I'm considering this.
My real question is this, Could i buy it on contract, under my name (my actual phone is under my moms family plan) for like 50 dollars in best buy now, and i dont think thats with a rebate, and then cancel the contract and keep the phone? If i add that up, Its 50, plus 50 for the tax i think, 35 for the activation fee if i cant get that waived, and the 200 early termination fee. thats about 3-335. of course i'll have to pay for some service, so, will that be prorated? then it can be as low as 30-40 extra dollars which brings the total to like 370, or even if i have to pay the full month of service, thats like 400... thats much better than 550 plus tax.... even if there is a rebate which i wouldnt get back because ill be cancelling, maybe it would come to 500 total....
does anyone have any info on this?
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One thing. If you sign up for a plan at best buy or anywhere where you are either signing a contract or getting a new account. You can't just cancel and keep the phone. They will not cancel you unless you return the phone. Id you don't they will charge you for the full price plus who knows what else. If your parents can unlock their phones through art and they can be used on tmobiles service is do that and save some money. Or have them sell their att phones to help with the downpayme t of the sgs3. Just some advice.
Sent from my SGH-T999 using xda app-developers app
monkeypaws said:
One thing. If you sign up for a plan at best buy or anywhere where you are either signing a contract or getting a new account. You can't just cancel and keep the phone. They will not cancel you unless you return the phone. Id you don't they will charge you for the full price plus who knows what else. If your parents can unlock their phones through art and they can be used on tmobiles service is do that and save some money. Or have them sell their att phones to help with the downpayme t of the sgs3. Just some advice.
Sent from my SGH-T999 using xda app-developers app
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hmmm but that doiesnt sound right to me...we all just left att and cancelled our contracts and went to tmobile.. and we all bought our phones at best buy, my father in may of last year, and me and my mom in february, and we just had to pay the cancellation fees, are you saying that tmobile is different? I mean, maybe they wont let me cancel untill after the 14 days... or maybe they wont prorate and make me pay for the full month... but youre saying theyll make me pay for the full retail? AND the cancellation fee??
mottyengel said:
hmmm but that doiesnt sound right to me...we all just left att and cancelled our contracts and went to tmobile.. and we all bought our phones at best buy, my father in may of last year, and me and my mom in february, and we just had to pay the cancellation fees, are you saying that tmobile is different? I mean, maybe they wont let me cancel untill after the 14 days... or maybe they wont prorate and make me pay for the full month... but youre saying theyll make me pay for the full retail? AND the cancellation fee??
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Sorry. I guess I made you confused. I meant if you were to cancel within the 14 days you'd have to return the phone for a full refund. After the 14 days you can cancel and keep whatever phones you got. Now if you were to choose the value plans and get on the eip for 20 months and then cancelled after 14 days, ypud he billed for the remaining payments that are left on your bill. I hope that helps. If not maybe I read your question wrong.
Sent from my SGH-T999 using xda app-developers app
Even if you cancel your account on the value plan, you're going to end up paying the full price of the phone no matter what.
They're going to just overlook the remaining fees on a 500+ dollar device.
monkeypaws had the best solutions for you.
Unlock the devices so you can use them on T-Mobile.
Or sell them, they should fetch around $200 on Craigslist depending on the condition and accessories. Or possibly more on eBay.
You would easily be able to pay the down payment on the GS3's with that.
If your dad thinks that the down payment is too much, then i'd recommend waiting it out for a little while.
T-Mobile may have a random sale and you'll be able to get the GS3 for cheap(er).
I remember doing that and being able to pick up a GS3 for something like $99.
khoikn said:
Even if you cancel your account on the value plan, you're going to end up paying the full price of the phone no matter what.
They're going to just overlook the remaining fees on a 500+ dollar device.
monkeypaws had the best solutions for you.
Unlock the devices so you can use them on T-Mobile.
Or sell them, they should fetch around $200 on Craigslist depending on the condition and accessories. Or possibly more on eBay.
You would easily be able to pay the down payment on the GS3's with that.
If your dad thinks that the down payment is too much, then i'd recommend waiting it out for a little while.
T-Mobile may have a random sale and you'll be able to get the GS3 for cheap(er).
I remember doing that and being able to pick up a GS3 for something like $99.
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Click to collapse
When I said cancel I meant to sign up for a regular plan, and cancel and pay the early termination fee, not a value plan. But it doesnt seem like itll work anyway... if you cancel, then you need to pay the early termination fee and the full retail of the phone, each months payment towards your plan pays offsome of it so after like 10 months maybe itll be paid off... but I woukdnt be able to just cancel....
mottyengel said:
When I said cancel I meant to sign up for a regular plan, and cancel and pay the early termination fee, not a value plan. But it doesnt seem like itll work anyway... if you cancel, then you need to pay the early termination fee and the full retail of the phone, each months payment towards your plan pays offsome of it so after like 10 months maybe itll be paid off... but I woukdnt be able to just cancel....
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Click to collapse
Sorry for my misunderstanding.
What you're saying is true.
So, at this point, what are you planning to do?
I'll ask my friend if it's possible he works for tmobile I'm sure he would know
Sent from my SGH-T999 using xda premium
On any carrier, if you cancel your contract, you must pay full retail for your phone if not already paid off. Even on regular plans that aren't value plans. If people could do what you want to do, think about it, nobody would ever buy a phone on Craig's list and would buy the phone and sign the contract then immediately cancel. You pay less for a phone on contact because in your monthly payments you are paying off the phone. Yes even on the classic plan. That's why your monthly bills are more then the value pan.
If he wants the s3 then he well either need to pay full retail for it or you could get it on cl. I know in my area they go for 400+
Sent from my SGH-T999 using Tapatalk 2
I sold my previous phone and I was able to put more money down for my sgs3. I put down extra and my payments went from 20$ to 10$/mo.
Sent from my SGH-T999 using xda app-developers app
Yay I love fraud.
To me, what you're suggesting is like taking a crap on your friend's porch and smearing it all over.
Even if you could "get away with it" - do you think they're going to want to be your friend any more ? T-Mobile can make notes in your account - and they're going to know where that phone went. They could possibly take legal action against you if they really wanted to be spiteful (which, really, would be pretty fair if they found a way), or they could block the IMEI from their network - very simple for them and fraud seems to be the #1 reason they do so.
Sure, it might work out fine and the phone might continue to work - but is that really how you want to treat a company you want to continue to have a business relationship with ?
I guess it really comes down to if you're willing to basically steal - this isn't copying a file, it's manipulating your way to getting a piece of hardware by making a promise you never intended to keep. You'd basically be on the level of the dudes who bury $10 monthly charges in the T&C of sign ups and conveniently don't mention it anywhere else.
Just sell the S2 and get an S3. You'll likely end up paying less out of pocket even if you get the S3 new.
The day after celebrating what we are thankful for and I get up and read this nonsense. Sigh...
If you can't afford the phone, don't buy it. Pretty simple. Be thankful you have an old phone.
psykhotic said:
Yay I love fraud.
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It's not fraud because it's not possible lol. It's just plain dumb. It's impossible.
Sent from my SGH-T999 using Tapatalk 2
Pennycake said:
To me, what you're suggesting is like taking a crap on your friend's porch and smearing it all over.
Even if you could "get away with it" - do you think they're going to want to be your friend any more ? T-Mobile can make notes in your account - and they're going to know where that phone went. They could possibly take legal action against you if they really wanted to be spiteful (which, really, would be pretty fair if they found a way), or they could block the IMEI from their network - very simple for them and fraud seems to be the #1 reason they do so.
Sure, it might work out fine and the phone might continue to work - but is that really how you want to treat a company you want to continue to have a business relationship with ?
I guess it really comes down to if you're willing to basically steal - this isn't copying a file, it's manipulating your way to getting a piece of hardware by making a promise you never intended to keep. You'd basically be on the level of the dudes who bury $10 monthly charges in the T&C of sign ups and conveniently don't mention it anywhere else.
Just sell the S2 and get an S3. You'll likely end up paying less out of pocket even if you get the S3 new.
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Id get angry at you but I guess my op wasn't very clear. I'm nit trying to get away with anything. Im not trying to steal a phone. What I was asking is, just like I am legally entitled to sign up for a contract and then cancel it and pay a 200 etf, or to cancel within 14 days and psy an early re stocking fee, would this be allowed as well. Because normally you wouldnt come out on top because on other carriers, the tef is alot more, most of the time expensive phones are alot even when you sign a contract and they msy make you psy for a month of service. I was just asking if they would allow you to keep the phone. You guys are just way to quick to blow up at me. Seriously. Anyway, the answer is no, so I bought him the phone with eip and its actually only 100 down now because of a sale. So, thanks everyone
This is exactly why regular customers like me who are looking to upgrade have to pay up front and then do mail in rebates, or even pay deposits...because they have to be cautious of people like you trying to cheat the system...just buy on on craigslist or something or why not just rob some random stranger since that is exactly the same thing...why not they have insurance right?.....jeez posts like this should probably be banned like cracked app threads are.
killj0y said:
This is exactly why regular customers like me who are looking to upgrade have to pay up front and then do mail in rebates, or even pay deposits...because they have to be cautious of people like you trying to cheat the system...just buy on on craigslist or something or why not just rob some random stranger since that is exactly the same thing...why not they have insurance right?.....jeez posts like this should probably be banned like cracked app threads are.
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Dude. Look at the post above yours. He clearly stated he wasnt tryong to cheat the system. He already got his dad the phone legit.
Sent from my SGH-T999 using xda app-developers app
monkeypaws said:
Dude. Look at the post above yours. He clearly stated he wasnt tryong to cheat the system. He already got his dad the phone legit.
Sent from my SGH-T999 using xda app-developers app
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I read that, I was just pointing out the wrongness of it. I'm not trying to defend the carriers but this is supposedly why they pull that sorta stuff and it is easy enough to believe when I see posts like this. Anyways no getting around it really, you can probably find a way to cheat the system but you get burned too. Plus don't they block the IMEI?
Maybe I misunderstood the OP, but if he was asking if he could start a contract, wait 14 days, cancel it, pay the ETF, and keep the phone, I don't see the problem. That's exactly the point of the ETF... so long as he pays it he hasn't done anything wrong as far as I can tell?
-Sent from my GS3 running CM10.-
Yes it will work. You have to wait til the return grace period is over before you cancel the contract. It's 14 or 30 days depends on where you live and where you get the phone from. Avoid getting phones with mail in rebates.
As long as you pay the ETF you are fulfilling your part of the contract
Sent from my SGH-T999 using Tapatalk 2
Veteran T-Mobile customers still on a classic plan may be interested. In connection with adding members to my current classic family plan, I was told that because we've been T-Mobile customers for more than eight years the $150 per line migration fee would be waived for the current family plan members.
I'll want to see it confirmed at My T-Mobile, but as explained in the T-Mobile store this results in a lower monthly value plan rate and outright ownership of our Galaxy SIII 32GB phones. The store salesman had to call corporate to make it work. He did so because I balked at paying migration fees just to add additional members to an existing family plan.
Obviously, I don't know whether a shorter customer relationship or other considerations also may work. But it's worth a try.
Tmobile has always been good to their long time customers. As long as its within reason they will usually do whatever they can to keep your business, especially if they think you might leave!
That's been my experience anyway.
Sent from my SGH-T999 using xda premium
Yes. They gave my wife and me a great deal on our SIIIs at the end of last September.
DocHoliday77 said:
Tmobile has always been good to their long time customers. As long as its within reason they will usually do whatever they can to keep your business, especially if they think you might leave!
That's been my experience anyway.
Sent from my SGH-T999 using xda premium
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RebDovid said:
Veteran T-Mobile customers still on a classic plan may be interested. In connection with adding members to my current classic family plan, I was told that because we've been T-Mobile customers for more than eight years the $150 per line migration fee would be waived for the current family plan members.
I'll want to see it confirmed at My T-Mobile, but as explained in the T-Mobile store this results in a lower monthly value plan rate and outright ownership of our Galaxy SIII 32GB phones. The store salesman had to call corporate to make it work. He did so because I balked at paying migration fees just to add additional members to an existing family plan.
Obviously, I don't know whether a shorter customer relationship or other considerations also may work. But it's worth a try.
Click to expand...
Click to collapse
Keep watch on your bill... They offered me the same thing when I went in to a store and upgraded to the s3, then two months later they tried to charge a migration fee of $150 for my line only and not my wife's strangely enough. I had to call and explain how that never agreed to pay a migration fee to a couple of different people before I got a supervisor to correct the issue, so all in all it worked out fine, just make sure they do what they say they are going to do. T-Mobile customer since 03, and a very happy one at that!
I've been with them since 06..bill is starting to get too expensive.. Might have to try something with them
Sent from my SAMSUNG-SGH-I747 using xda premium
RebDovid said:
Yes. They gave my wife and me a great deal on our SIIIs at the end of last September.
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I got almost the same exact thing. Except mine was only for one phone, and I got the 16GB instead of 32GB. But I also got an extra $100 credit on my account. In addition to the $10 a month, $50 Rebate, and I also got one or two other things, but I cant remember right now!
I have four lines on my account, each with contracts. I've been with Tmobile for 7 yrs. What are my chances of getting all migration fees waived?
Sent from my Galaxy Note 10.1!
DylanTheVillian said:
Keep watch on your bill... They offered me the same thing when I went in to a store and upgraded to the s3, then two months later they tried to charge a migration fee of $150 for my line only and not my wife's strangely enough. I had to call and explain how that never agreed to pay a migration fee to a couple of different people before I got a supervisor to correct the issue, so all in all it worked out fine, just make sure they do what they say they are going to do. T-Mobile customer since 03, and a very happy one at that!
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Thanks for the heads-up. FWIW, I did speak with a phone representative this morning who said that their system shows the fee having been waived on both lines.
LoopDoGG79 said:
I have four lines on my account, each with contracts. I've been with Tmobile for 7 yrs. What are my chances of getting all migration fees waived?
Sent from my Galaxy Note 10.1!
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I was told the migration fees were waived because we've been customers for more than eight years. But if you don't ask you'll never know. Good luck. Please let us know your result.
ujaroun pimas
I wish I could say the same about t-mobile. I've been with them for 8 years. Recently I moved to an area in Mississippi, and where I live, in and around my house, I do NOT get phone reception. If I want to make a call, or send a text, I have to walk/drive half a mile down the road to get reception.
The "engineers" at t-mobile "looked into it," and they "concluded" that there were no problems.
My roommates have att, and the get great reception anywhere inside the house.
All t-mobile did for me was lower my bill from 130/month to $100. So I'm still paying $100/month for service that I can't even use. I wish I knew a way out.
crespi_ said:
I wish I could say the same about t-mobile. I've been with them for 8 years. Recently I moved to an area in Mississippi, and where I live, in and around my house, I do NOT get phone reception. If I want to make a call, or send a text, I have to walk/drive half a mile down the road to get reception.
The "engineers" at t-mobile "looked into it," and they "concluded" that there were no problems.
My roommates have att, and the get great reception anywhere inside the house.
All t-mobile did for me was lower my bill from 130/month to $100. So I'm still paying $100/month for service that I can't even use. I wish I knew a way out.
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Why u no use wifi calling? This is precisely why they have it.
gingshi case
LoopDoGG79 said:
Why u no use wifi calling? This is precisely why they have it.
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No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
crespi_ said:
No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
Click to expand...
Click to collapse
Go back to TW
Get a wireless router.
?
Profit!
I just saw the $25 x 24 months option with $0 down for the Galaxy S4 and tried to upgrade online. It said there was a $100 migration fee so I called customer care, got sent to loyalty then to customer care again and the lady refused to remove the fee. She literally argued with me that it's essential that they charge the fee because it compensates for early upgrades since you get a discounted price. I even told her I'd likely be changing providers then, and she still said it't not possible to waive it.
Errr, so frustrated.
uoY_redruM said:
I just saw the $25 x 24 months option with $0 down for the Galaxy S4 and tried to upgrade online. It said there was a $100 migration fee so I called customer care, got sent to loyalty then to customer care again and the lady refused to remove the fee. She literally argued with me that it's essential that they charge the fee because it compensates for early upgrades since you get a discounted price. I even told her I'd likely be changing providers then, and she still said it't not possible to waive it.
Errr, so frustrated.
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Click to collapse
Hey guys,
I have been with T-mobile for 10 years. I have 4 lines with truly Unlimited everything, getting ready to add a 5th line, my bill is 180.00, now after BS TAXES I pay 222.00.. No Carrier can beat that! Every time I have a big issue with T-mobile the only way to resolve the issue is quite simple but takes a little more time. WRIGHT THEM A LETTER! Don't email them, don't call them, just wright them a letter about your problem and mail it to their corporate offices.You will get a call from them in about 2 weeks with a possible resolution to your problem. I like T-mobile allot and I have only needed to wright 2 letters to them and both time they went above my exceptions. Most problems can be fixed by calling them but when you get no were with them wright a letter.
---------- Post added at 06:58 PM ---------- Previous post was at 06:56 PM ----------
crespi_ said:
No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
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A booster just might fix your problem. they run about 200+ bucks but you may get T-mobile to comp it.
RebDovid said:
I was told the migration fees were waived because we've been customers for more than eight years. But if you don't ask you'll never know. Good luck. Please let us know your result.
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Well, unfortunately, you do have to be a customer for 8 years or more, and I've only been a customer for 6 yrs 7 months. Migration fees will not be waived.
I wish I could tell them I want more then Edge where I live...
Waived my fees!
Just want to confirm that I called T-Mobile today to see if I could switch over to the simple choice plan with 5 lines. I was previously on the older family plan. 5 lines with 2gb data and unlimited text and I was paying $210 per month. The first person I talked to would not make a change for me. I told them I have been with T Moibile for 15 years. I was transferred to Customer retention. They proceeded to tell me that they could only reduce the migration fees to $300. I said no thinks and hung up. I called back 5 minutes later and the rep waived all of the migration fees for me no questions asked. Just wanted to let you know this works and say thanks to the OP for pointing it out! Moral of the story... If at first you don't succeed, call back and keep trying!
Mr.H0811 said:
Just want to confirm that I called T-Mobile today to see if I could switch over to the simple choice plan with 5 lines. I was previously on the older family plan. 5 lines with 2gb data and unlimited text and I was paying $210 per month. The first person I talked to would not make a change for me. I told them I have been with T Moibile for 15 years. I was transferred to Customer retention. They proceeded to tell me that they could only reduce the migration fees to $300. I said no thinks and hung up. I called back 5 minutes later and the rep waived all of the migration fees for me no questions asked. Just wanted to let you know this works and say thanks to the OP for pointing it out! Moral of the story... If at first you don't succeed, call back and keep trying!
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Persistence and politeness often succeed. Just the other day, I noticed that, although the change-over to the new plan occurred with only two days left in my service month, my T-Mobile bill showed a full $10 for the 2.5GB data option. A pleasant conversation with a T-Mobile representative whom I had asked to explain and confirm all the items of this transitional bill resulted in the $10 charge being waived.
It doesn't always work. And sometimes it can be quite frustrating. But I don't generally find that haranguing a service rep gets me anywhere.
RebDovid said:
Persistence and politeness often succeed. Just the other day, I noticed that, although the change-over to the new plan occurred with only two days left in my service month, my T-Mobile bill showed a full $10 for the 2.5GB data option. I pleasant conversation with a T-Mobile representative whom I had asked to explain and confirm all the items of this transitional bill resulted in the $10 charge being waived.
It doesn't always work. And sometimes it can be quite frustrating. But I don't generally find that haranguing a service rep gets me anywhere.
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I have had nothing but good luck with T-Mobile reps working with me. I agree that harassing them and threatening to leave etc will get you nowhere.