A few weeks back I called a rep to ask about my ETF to cancel and go to Verizon for the Note II. The lady I spoke with offered me the Note II for $249. I didn't t buy the phone at the time. The rep noted it on my account. I called back last night and spoke with another rep.
He honored the offer, even though I wasn't told all the details correctly the first time I called, and long story short, I renewed my contract and have a Note II on the way.
I ended up paying $312 {289.99 +tax) and got bill credits totalling $97, free overnight shipping and he waived the upgrade fee.
Thanks Phillip!
Att does this for all their products. If you have uverse they theyll give good discounts on it too.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
I love ATT Retention dept as well. They gave me $100 in credit just because I said I was thinking of switching to T-Mobile. Didn't have to upgrade or anything. They just gave it to me.
Same
ATT has been nothing but fantastic this time around. I am actually coming from Verizon and I wanted the Note 2 on a couple of our 5 lines. However, Verizon was being very...unfriendly towards my interest with this phone. We had 3 lines that were ready for upgrade immediately. However, in trying to sign our new 2 year contract to Big Red, they wanted a $30 upgrade fee per line. Additionally, two of our lines were going to lose their unlimited data. The third was going to drop from 4GB down to 2GB per month. They were in no way willing or interested in working with me to keep me as a customer. So, I immediately requested to cancel all lines of service. They threw a fit at that but that's a different story. In any event, I wound up doing a bit of shopping around for an alternative carrier. After deciding on ATT, I visited my local Best Buy due to the ATT corporate store being crazy busy during my lunch break. Best Buy got me set up with the Note 2 and also price matched Amazon Wireless. So, I walked out that day with 3 Notes for $175 a pop. However, the guy at Best Buy somehow set our share plan on different data plans per line. This next bit is where ATT customer service shines. I called in to have the matter addressed. It was a super friendly call from start to finish. I wasn't upset to begin with but had I been, the rep was super friendly and I'm sure it would have been de-escalated. At the end, to compensate me for the "inconvenience" of having to call in, she waived my first months bill entirely. That's what I call customer satisfaction. ATT might not have the same coverage, call quality, or speeds when compared to Verizon in my local area. However, the customer service more than made up for it in my book.
+1
Just got them to match the amazon $179 price minus Best Buy phone freedom ($50)....out the door $136 after taxes. No complaints here....
mykwalkr said:
Just got them to match the amazon $179 price minus Best Buy phone freedom ($50)....out the door $136 after taxes. No complaints here....
Click to expand...
Click to collapse
Wow, I'm jealous. But I don't think BBuy would've done that for me - I wasn't eligible to upgrade till June of next year.
AT&T Retentions
raduque said:
Wow, I'm jealous. But I don't think BBuy would've done that for me - I wasn't eligible to upgrade till June of next year.
Click to expand...
Click to collapse
This was from AT&T retention department....I just asked them if they could match this price before I bought it from BB.
Just wanted to say thanks for this thread.
I purchased two SGN2's last week at an ATT store, as they were the only ones carrying them in my area. We got the $100 off the second phone deal. After seeing this I called them last night and got the response to call a different number that wasn't currently open. She did credit my activation fees though ($86).
This morning, i called the number she referred me to and they said they did not handle that type of thing, Then forwarded me to another dept. After being disconnected and calling back the rep kindly credited me $120 to my account, I did not want to push the Amazon Wireless price and I am extremely happy with this.
Thank you All!
I believe my price came to $189.99 per phone. Plus free activation.
Is there a direct number to the retentions department? I qill be getting the note 2 today if i get paid.
Thanks in advance
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Just scored my note 2 for 100 bucks since amazonwireless has the note 2 for sprint for 99$. They also waved activation and shipping. Needless to say im stoked
\/icious said:
Just scored my note 2 for 100 bucks since amazonwireless has the note 2 for sprint for 99$. They also waved activation and shipping. Needless to say im stoked
Click to expand...
Click to collapse
The att version?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
jyazzie110 said:
The att version?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
yes
A couple weeks back I was having problems with my Galaxy S 2 that I already had replaced under warranty for factory defects, This time around was a charging issue. (Always says its charging) So I asked them if they would be able to allow me to upgrade because I was extremely unsatisified with the phone and they went ahead and upgraded me. I told them about XDA people reporting getting the phone for 199 from other reps and that Amazon Wireless was running a special for 199. They had me pay 330 which was about the price for the phone and the tax for it, waived the upgrade fee and credited my account a whole 150 bucks. Needless to say I was very satisfied, On top of that she even through in 2nd day delivery. So I had my replacement device within days, and my phone bill this month was a mere 30 bucks.
\/icious said:
yes
Click to expand...
Click to collapse
Thats awesome!!!!! Maybe u could pm me the number u called and what u said to get it for that price?? I would appreciate it alot!
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jyazzie110 said:
Thats awesome!!!!! Maybe u could pm me the number u called and what u said to get it for that price?? I would appreciate it alot!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
i just dialed 611 went to the upgrades/service change option and chose other. I talked to the girl and asked her if they would price match that offer and she said yes. I had not already ordered he phone though so i did it through her. It all depends on who you egt to deal with in the long run.
Meh, not that big of a deal. The phone is 174 at Amazon.
:good: for AT&T Retentions over here.
I just got off the phone with them for a completely different issue. The price of the device wasn't an issue for me. I got my Note II for only $63 and some change. But, anyway, I saw a thread on another website, where a lot of people were complaining about our devices not coming with the much vaunted multi-view capability. There were many people reporting that when they complained to AT&T about it and threatened to cancel service, as a way of trying to give them an incentive, AT&T offered either a large one-time credit or a temporary monthly reoccurring credit. The typical result was getting $10 knocked off your bill for 12 months. Sure enough, just before I got off the phone with the retentions rep I spoke to, she offered me $10 off my bill for the next 12 months as a way for AT&T to apologize to me. I'm quite happy about that.
Vandam500 said:
Meh, not that big of a deal. The phone is 174 at Amazon.
Click to expand...
Click to collapse
Heard amazon is on backorder with the note 2?? I may be wrong.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I spent an hour and a half on the phone with them today. The best I could talk my way into was a discount to $274.99 and a $100 credit on my bill. I guess considering my upgrade isn't available until may 13 its not all bad. I kept throwing the amazon deal out but they wouldn't price match it outright on the device.
\/icious said:
i just dialed 611 went to the upgrades/service change option and chose other. I talked to the girl and asked her if they would price match that offer and she said yes. I had not already ordered he phone though so i did it through her. It all depends on who you egt to deal with in the long run.
Click to expand...
Click to collapse
BTW are u a new customer or did u upgrade?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Related
Hey guys i just got done talking to ATT rep and i got me a DEAL.
I got white S3 for 99$. told them that i have heard that radio shock is got deal on S3 and she said hold on let me check. She said best i can do is 99$ taxes all 106$ she gave me overnight shipping free. AWESOME.
I do share with you guys save you some $$$$$.
BELOW IS RECEIPT THEY SEND ME WITH PHONE.
Have nice day LADS & GENS,
MAKE SURE YOU HIT THANKS BUTTON IF I SAVED YOU SOME $$$
nismax said:
hey guys i just got done talking to ATT rep and i got me a DEAL.
I got white S3 for 99$. told them that i have heard that radio shock is got deal on S3 and she said hold on let me check. She said best i can do is 99$ taxes all 106$ she gave me overnight shipping free. AWESOME.
I tough i do share with you guys save you $.
I will back this up when i receive s3 with receipt.
Thank you have nice day.
Click to expand...
Click to collapse
I don't think I like you very much...
Nice job though! I'm not jealous at all..
Herp derp Captivate Tapatalk 2
solomonjets said:
congrats! I paid $199 for mine either way I'm happy
Click to expand...
Click to collapse
Well i did order mine last wednsday 4th and got it for 211$ shipping all. I suppose to receive it by now. I called them and they told me order didnt go through. Someone had posted that bestbay or radio shock had them for 150$ i was trying to get that and she came back with 99$ deal. I was like highfive.
Wonder what kind of deal I can get off contract?
I was able to get a similar deal last year on my Atrix. They called it a $100 loyalty bonus - I think most primary lines in good standing will get that every couple of years if you ask. I'm going to see later on today if I can get the same discount on the S3
eep2378 said:
Wonder what kind of deal I can get off contract?
Click to expand...
Click to collapse
I have good experience with att. 250$ if you call and tell them you are having problems with something they will do alot to help. Was thinking to switch to vzw since they have best signal in a building but no thanks. Im staying.
Got it for $100 on preorder as well by sweet talking the csr
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Well I tried with Best Buy. Radio shack is advertising it for 149 but it's not in stock in my area yet. I paid 199 at BB so I asked about their price match policy and they said when it's in stock at RS they will match it. So hopefully I save another 50 bucks.
wow i just called att and told them about this and they honored it and sold me the phone for $99 bucks. they do not price match but the will honor the deal.
lostsoul565 said:
wow i just called att and told them about this and they honored it and sold me the phone for $99 bucks. they do not price match but the will honor the deal.
Click to expand...
Click to collapse
Hit the dang button for nismax. Just saved u 100$. Highfive
Lucky *****es. My 16gb VZW one ended up being almost $300 after taxes and the worthless upgrade fee.
hrmm...if I just bought mine two weeks ago for 199, do you think they'll credit me 100 bucks if I call and tell them about the deal everyone's getting?
Imatoasta said:
Lucky *****es. My 16gb VZW one ended up being almost $300 after taxes and the worthless upgrade fee.
Click to expand...
Click to collapse
What? My 32gb (blue) upgrade was about 300 out the door with activation/tax. Comes tomorrow!
Sent from my ADR6400L using xda app-developers app
BonesHopkins said:
hrmm...if I just bought mine two weeks ago for 199, do you think they'll credit me 100 bucks if I call and tell them about the deal everyone's getting?
Click to expand...
Click to collapse
You can try or tell them you will return it. Its 100$ man. Best of luck.
nismax said:
hey guys i just got done talking to ATT rep and i got me a DEAL.
I got white S3 for 99$. told them that i have heard that radio shock is got deal on S3 and she said hold on let me check. She said best i can do is 99$ taxes all 106$ she gave me overnight shipping free. AWESOME.
I tough i do share with you guys save you $.
I will back this up when i receive s3 with receipt.
Thank you have nice day.
Click to expand...
Click to collapse
radio shack has it $149?
I called and got a refund on my account of $140.00. Great csr in sales worked hard to push the credit thru.
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brookfield said:
I called and got a refund on my account of $140.00. Great csr in sales worked hard to push the credit thru.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
What number did you call and what did you tell them?
Called 611 then sales. Told the csr about radio shack price and that some people were getting the phone for $99. He reviewed my account and said he would see what he could do. Came back and refunded $93.00 something and credited the 36 + taxes upgrade fee. Very nice guy. He did say any credit depends on size and length of account (8 plus years family place with 4 lines. 3 with smart phones.) Good luck
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I just called AT&T mentioned the Radio Shack and Best Buy deal and they said that they do not price match. The best price I was offered was $199 - I told the rep that some folks were getting the S3 for $99 and she asked for proof (Receipt). She also suggested that it was probably a $99 quote for a SII Skyrocket - I called 611 and 1-800-331-0500 from NYC. Where you guys calling from? I'd like to get this deal, my contract expires in about a week.
tamanaco said:
I just called AT&T mentioned the Radio Shack and Best Buy deal and they said that they do not price match. The best price I was offered was $199 - I told the rep that some folks were getting the S3 for $99 and she asked for proof (Receipt). She also suggested that it was probably a $99 quote for a SII Skyrocket - I called 611 and 1-800-331-0500 from NYC. Where you guys calling from? I'd like to get this deal, my contract expires in about a week.
Click to expand...
Click to collapse
I do call them again. Hopefully you get a nice rep who does care and is willing to help. Good luck
Got an email this weekend about a good deal on Galaxy SIII, got it today over the phone with CS.
New TMobile Galaxy SIII for $229.99 (10% discount + waived $35 activation fees) via private channel. New activations, add a line and eligible upgrades. See flyer for promo code and phone # to call. Offer not redeemable online or at the store.
mention website student rate on the phone to redeem the promotion.
http://www.wirefly.com/content/t-mo...n=wirefly&refcode1=&agent=&eid=&zipcode=80120
I don't mean to thread jack but Wirefly has a really great price as well.
I used Wirefly to get mine for $199.99 tax free with free shipping and the process was VERY seamless. Before finalizing my order through them I even went into the T-Mobile store near me to see if they could match the price or even find anything fishy with the deal that I should be weary of. The salesman looked at his system for a bit and went through the order process on Wirefly with me then said "I'd hate to give business away to another merchant but we can't beat that deal and it looks 100% legit to me. If I were you I would go with that deal also."
So I ordered it through Wirefly right there on the spot. I chose the option to upgrade the phone while keeping my current plan and my phone arrived within 3 days with a final price of $199.99. The salesman even had me return to the store when I received my phone so he could give me a micro sim card for it free of charge.
I was nervous about going this route but I can honestly say that I would do it again in a heartbeat and plan on using them for future upgrades, assuming their prices remain cheaper.
sn0warmy said:
I don't mean to thread jack but Wirefly has a really great price as well.
I used Wirefly to get mine for $199.99 tax free with free shipping and the process was VERY seamless. Before finalizing my order through them I even went into the T-Mobile store near me to see if they could match the price or even find anything fishy with the deal that I should be weary of. The salesman looked at his system for a bit and went through the order process on Wirefly with me then said "I'd hate to give business away to another merchant but we can't beat that deal and it looks 100% legit to me. If I were you I would go with that deal also."
So I ordered it through Wirefly right there on the spot. I chose the option to upgrade the phone while keeping my current plan and my phone arrived within 3 days with a final price of $199.99. The salesman even had me return to the store when I received my phone so he could give me a micro sim card for it free of charge.
I was nervous about going this route but I can honestly say that I would do it again in a heartbeat and plan on using them for future upgrades, assuming their prices remain cheaper.
Click to expand...
Click to collapse
I just called T-Mobile and asked why it was $329 when everybody else had it for $199. She said that it just is. I told her that I'd be buying a Galaxy Nexus straight from Google instead of extending my contract. She then transferred me to the "save" department where they instantly quoted me $186 before shipping and taxes. Ended up paying $211 and some change for express shipping and taxes and had the upgrade or activation fee waived.
I called and asked to be transfered to the "loyalty department" ended up paying 300 but they waived my upgrade and shipping fee AND credited my account 200$. Basically only paid 100 for the device
Sent from my HTC Sensation using xda premium
Sounds like there are all sorts of ways to get the S III for $199 or less with T-Mobile. Just have to be smart about it.
Wow Loyalty Department is awesome. I called them up and spoke to a nice guy about my situation. and Got a hell of a deal for a blue 32Gb GS3. I explained to the gentlemen that my wife wants to move to At&t and being with tmobile for 10 years I didn't really want to go but a friend of hers would hook us up with gs3 phones for $150 each and lower a monthly. The customer service was eager to help out to keep us with tmobile. after a few minutes on hold he came back with offering me a blue 32gb SGS3 for $120 and waving the over night charge plus saving me $50 on my monthly bill. also one of my phone are able to still upgrade next month. I'll save that for the next big thing in a few months. I love tmo. they know how to keep me as a valued customer. at the end of the phone call I asked him how soon will I have my new 32GB GS3. he said I should have it tomorrow when I get to work.
I should change my signature now... so happy
iGoOsE76 said:
Wow Loyalty Department is awesome. I called them up and spoke to a nice guy about my situation. and Got a hell of a deal for a blue 32Gb GS3. I explained to the gentlemen that my wife wants to move to At&t and being with tmobile for 10 years I didn't really want to go but a friend of hers would hook us up with gs3 phones for $150 each and lower a monthly. The customer service was eager to help out to keep us with tmobile. after a few minutes on hold he came back with offering me a blue 32gb SGS3 for $120 and waving the over night charge plus saving me $50 on my monthly bill. also one of my phone are able to still upgrade next month. I'll save that for the next big thing in a few months. I love tmo. they know how to keep me as a valued customer. at the end of the phone call I asked him how soon will I have my new 32GB GS3. he said I should have it tomorrow when I get to work.
I should change my signature now... so happy
Click to expand...
Click to collapse
Not bad.
Sent from my SGH-T999 using xda premium
iGoOsE76 said:
Wow Loyalty Department is awesome. I called them up and spoke to a nice guy about my situation. and Got a hell of a deal for a blue 32Gb GS3. I explained to the gentlemen that my wife wants to move to At&t and being with tmobile for 10 years I didn't really want to go but a friend of hers would hook us up with gs3 phones for $150 each and lower a monthly. The customer service was eager to help out to keep us with tmobile. after a few minutes on hold he came back with offering me a blue 32gb SGS3 for $120 and waving the over night charge plus saving me $50 on my monthly bill. also one of my phone are able to still upgrade next month. I'll save that for the next big thing in a few months. I love tmo. they know how to keep me as a valued customer. at the end of the phone call I asked him how soon will I have my new 32GB GS3. he said I should have it tomorrow when I get to work.
I should change my signature now... so happy
Click to expand...
Click to collapse
Yea t-mobiles been great to me. I have five lines and the next set of full up grades is dec and feb. Well i called tmobile told them to transfer me to customer loyalty. And after a bit of talking with the women ( sounded hot so hot) she said i will give u the s3 for 360 and also got the 50 dollar mail in rebate which is cool so actually paid 310 for phone and it was at my house in 3 days. She just said i see u are a valued customer with 5 lines and always pay your bill sir we want you ro stay . Anyways im happy customer...also even tho she called it an upgrade she said it will not affect my actual upgrade i think because i extended my contract. But thats cool cuz i have been with tmobile forever anyways. So when december comes around i can get whatever is badass at that time
Lizzy345 said:
Got an email this weekend about a good deal on Galaxy SIII, got it today over the phone with CS.
New TMobile Galaxy SIII for $229.99 (10% discount + waived $35 activation fees) via private channel. New activations, add a line and eligible upgrades. See flyer for promo code and phone # to call. Offer not redeemable online or at the store.
mention website student rate on the phone to redeem the promotion.
Click to expand...
Click to collapse
I just signed up for Tmo on July 5th and called them about this code. They said its a student code and wasnt able to apply to my account since I'm not a student. Has anyone else been succesful adding this code to their account?
just got off phone with customer retention they are able to offer the gs3 for 179.99 that price is only through customer retention need to call them to get it
Are you sure 179?... I paid 120 for the 32gb..
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iGoOsE76 said:
Are you sure 179?... I paid 120 for the 32gb..
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
How much is your monthly bill before and after?
iGoOsE76 said:
Are you sure 179?... I paid 120 for the 32gb..
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I think it depends how long you have been with them plus if you pay your bill on time every month and stuff. Little variables cam change the price drastically. Just a thought?
Sent from my SGH-T999 using xda app-developers app
chrisram88 said:
I think it depends how long you have been with them plus if you pay your bill on time every month and stuff. Little variables cam change the price drastically. Just a thought?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
All that stuff is taken in to consideration as well as how many credits/promotions you are/have received in the past months.
Sent from my SGH-T999 using xda premium
So is it better call retention or loyalty department? I is there a difference or does it matter thanks.
Sent from my SGH-T959 using xda premium
Rayn1328 said:
So is it better call retention or loyalty department? I is there a difference or does it matter thanks.
Sent from my SGH-T959 using xda premium
Click to expand...
Click to collapse
It's the Same department. When you dialing 611 and operator prompts you to select why you are calling just say "Cancel". That connects you directly to them.
Sent from my SGH-T999 using xda app-developers app
Monthly bill went from 250 to 200 for all 3 phones. 2 of them with 5gb with hotspot and the 3rd 2gb all unlimited text and min..
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When you guys upgraded via retentions, did they make you change your current data plan? I have the grandfathered 5 GB $30 data plan and I don't want to lose it. When I upgrade online it doesn't make me change it but obviously it's a lot more expensive.
aNYthing24 said:
When you guys upgraded via retentions, did they make you change your current data plan? I have the grandfathered 5 GB $30 data plan and I don't want to lose it. When I upgrade online it doesn't make me change it but obviously it's a lot more expensive.
Click to expand...
Click to collapse
It all depends if that plan will still be available with the offer they give you. Just say you wanna keep it and see if they agree.
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aNYthing24 said:
When you guys upgraded via retentions, did they make you change your current data plan? I have the grandfathered 5 GB $30 data plan and I don't want to lose it.
Click to expand...
Click to collapse
I was in the same situation. Heidi gave me $5 off my data price per month. I asked her several times if my 5gb status would change and she assured me it would not. Ask nicely.
I saw it at radio Shack for $99 after I paid $199 at at&t, called them up and told them about it. They informed me that they don't offer price matching.
I informed them I would just return the phone and go buy it from the shack.
They promptly credited my account $100.
So apparently anyone can get it for $99 if they are willing to work with a customer service representative.
Hope this helps people get credited
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
great. Im about call them and get that $100 back. Will update for details later.
Edit: ok, so i called in and talked to the sale reps. They put me on hold for a few minutes and said since this is a promotion from Radioshack for the $99, they wont honor the deal and what they can do is give me a $25 credit on my account. So i used the comeback line and said I can just go refund the phone and get it cheaper at AT&T. Then he said i will be subject to the restocking fees from the store and disruption of service for a few days. So i accept the $25 credit and will call again to talk to a different reps to see what they can do. Will update again.
Where are you seeing this at 99$? Just looked at Radio Shack s website and its 199
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I also see it as 199...
yeah... and 7 posts... whatever
apatcas said:
yeah... and 7 posts... whatever
Click to expand...
Click to collapse
yes but i was able to get $25 credit back to my account which is always nice for just calling and ask for it lol.. The CSR couldn't verify it either on the website and they said it must be a store promotion, meaning you have to go to the actual store to see the deal.
Glad you liked my post enough to steal it, please learn to write your own posts or give credit to the original writer no matter how simple it may be
Second, if you want at&t to credit your account like they did mine you have to be speaking with a cs rep manager to begin with
And for gods sake be firm and truthful when you tell them you are going to just return the phone to at&t and go buy it elsewhere.
sarasimanx2 said:
I saw it at radio Shack for $99 after I paid $199 at at&t, called them up and told them about it. They informed me that they don't offer price matching.
I informed them I would just return the phone and go buy it from the shack.
They promptly credited my account $100.
So apparently anyone can get it for $99 if they are willing to work with a customer service representative.
Hope this helps people get credited
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I747 using xda premium
I took a slightly different approach...
I called up AT&T, explained that I just purchased the phone last week from a corp store for 199 and wanted to be credited back 100 to match what "various retailers" (not specifying which one) offer. The lady I was speaking with balked at first. I explained that if she refused, that was okay, but then I'd have to keep calling back until I got a customer service rep that would actually take care of this.
She asked me to hold on, came back and gave me the credit. I also got the $36 "upgrade" fee credited for my troubles. (I almost felt bad at this point because I never paid or was charged an upgrade fee - it's automatically waived due to my FAN account.)
Sometimes, blunt honesty works best.
So really it's not that radioshack had it for $99, which they don't, it's just that you committed a class A misdemeanor of defrauding a merchant.
*golf clap*
Next, you could always steal one of the fake display phones and try to return it for a full credit.
vesperwillow said:
So really it's not that radioshack had it for $99, which they don't, it's just that you committed a class A misdemeanor of defrauding a merchant.
*golf clap*
Next, you could always steal one of the fake display phones and try to return it for a full credit.
Click to expand...
Click to collapse
Radio Shack no longer has it on sale
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Was it a very short, one or 3 day sale or something? or not for at&t? or only for certain areas? because the ones in my area never had the at&t model on sale for $99. they did a $149 sale for a couple of days but that was it.
It was on sale here at Fort Hood for two whole weeks
vesperwillow said:
Was it a very short, one or 3 day sale or something? or not for at&t? or only for certain areas? because the ones in my area never had the at&t model on sale for $99. they did a $149 sale for a couple of days but that was it.
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
They do price match!
sarasimanx2 said:
I saw it at radio Shack for $99 after I paid $199 at at&t, called them up and told them about it. They informed me that they don't offer price matching.
I informed them I would just return the phone and go buy it from the shack.
They promptly credited my account $100.
So apparently anyone can get it for $99 if they are willing to work with a customer service representative.
Hope this helps people get credited
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
When I ordered mine they matched the $99 Walmart price. I was told it would be $300 + Tax and I was in no way going to pay that much!
I also received free over night shipping!
Yeah they do price match and free overnight has usually been the standard for most upgrades or online sales. I was just curious to know where, be it radio shack or now walmart, they have the at&t s3 going for $99 at the present moment (not so much the past), which is why it caught my eye.
Is Walmart running that deal right now for at&t? I know they did it for Tmobile in the past.
garyd9 said:
I took a slightly different approach...
I called up AT&T, explained that I just purchased the phone last week from a corp store for 199 and wanted to be credited back 100 to match what "various retailers" (not specifying which one) offer. The lady I was speaking with balked at first. I explained that if she refused, that was okay, but then I'd have to keep calling back until I got a customer service rep that would actually take care of this.
She asked me to hold on, came back and gave me the credit. I also got the $36 "upgrade" fee credited for my troubles. (I almost felt bad at this point because I never paid or was charged an upgrade fee - it's automatically waived due to my FAN account.)
Sometimes, blunt honesty works best.
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Wow I didn't know FAN account doesn't have to pay the $36 upgrade/activation fees. Those bastards! I'll call them tomorrow to get $72 back from 2 phones.
xxlikquidxx said:
Wow I didn't know FAN account doesn't have to pay the $36 upgrade/activation fees. Those bastards! I'll call them tomorrow to get $72 back from 2 phones.
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It depends on your particular FAN account. Some waive it, some don't. If all else fails, Just Play Dumb.
garyd9 said:
It depends on your particular FAN account. Some waive it, some don't. If all else fails, Just Play Dumb.
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just called them and got $74 back... You're right, my FAN account doesn offer no-fee upgrade fees but since my account has been in good standing for 10 years, they waived it with no hesitation.
xxlikquidxx said:
just called them and got $74 back... You're right, my FAN account doesn offer no-fee upgrade fees but since my account has been in good standing for 10 years, they waived it with no hesitation.
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No problem. Please forward my commission to... (just kidding, of course)
with new contract.
UPDATE: also works for upgrade!
netnerd said:
with new contract.
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This won't work for those of us trying to upgrade, however.
But I may try to print this out and take it to Best Buy and see if they will price match (not knowing that it's only for new customers).
Yes, Walmart usually is between $50 and $100 cheaper. I tried to upgrade to the Note II through them, but when I added it as an upgrade the system told me the quantity in my cart was more than allowed and kinda froze there. I don't know if it was a system glitch or what. But I assume you'll eventually be able to upgrade through Walmart.
Note, last time I upgraded through Walmart (to Galaxy S II) my data plan got removed all together. I had to call AT&T to get my grandfathered unlimited Data back. My recommendation is to call AT&T after any upgrade and make sure your plan has not changed. Upon upgrading to the not II through AT&T my $5 for 200 text messaging plan (no longer offered) was removed and I had not text capability at all. I had to call them get it back.
I purchased the Note 2 from ATT on Friday. Today I see that Walmart has it for 250, so I chatted with the ATT rep and got them to price match it and they will credit me $50 back into my account and got the activation fee waved as well. Only been with ATT for 2 days and I already like their CS. Good bye Sprint, you wont be missed
el_chiefo said:
I purchased the Note 2 from ATT on Friday. Today I see that Walmart has it for 250, so I chatted with the ATT rep and got them to price match it and they will credit me $50 back into my account and got the activation fee waved as well. Only been with ATT for 2 days and I already like their CS. Good bye Sprint, you wont be missed
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Was it the store rep or one on the phone? (611)
---------- Post added at 07:32 PM ---------- Previous post was at 07:20 PM ----------
Scratch that. Called CS and they did it for me. Took $50 off the bill and waived activation. Purchased phone originally at local corporate store.
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^^ oh wow. I'll have to try giving ATT a call tomorrow to see if i can get them to price match it, as i just bought my note2 a few days ago.
dc496 said:
This won't work for those of us trying to upgrade, however.
But I may try to print this out and take it to Best Buy and see if they will price match (not knowing that it's only for new customers).
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Let us know if they price match, thanks and good luck.
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Astom22 said:
Let us know if they price match, thanks and good luck.
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http://forum.xda-developers.com/showpost.php?p=34036061&postcount=31
gonna try the price match now, will report later to see if this works
Many people are having success getting customer service to match $199.
http://forum.xda-developers.com/showthread.php?t=1976429
Sent from my HOCKS
I'm happy with $50 off lol
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lordpelvis said:
I'm happy with $50 off lol
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yeah. i getting tired of calling att to save that 50$. called 3 times, no deal at 199$ !
Called CS to get $50.00 credit to my account but before she did, she gave me a big stink on how ATT does not match competitors prices and that was a one time
courtesy credit.
I didn't get that. It's like all businesses. They don't like to give much away lol
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I bought mine last Friday adding a new line and paid 300.00 think I will give them a call and see if I can get something back since I have both notes hopefully I can get the 100.00 and activation fee back...
Ordered mine yesterday, be polite, tried 3 times, the last one I talked to tried to accomodate me, and I even requested the upgrade fee waived. And by the way, I am not yet due for an upgrade. so Early upgrade, note 2, and waived fee. I tried to have them match the S3 on Bestbuy and Samsclub, they said no and just go to the store on Black Friday.
I tried to price match T-Mobile at $49.00, called twice, second time to premier, no deal.
Got it for $199.00 on a 3rd call very easily, just said: "Look, the reason I'm calling is, a couple of friends on this enthusiast forum got a great deal for $199, what can you do for me?" She said she would talk to her manager, did it, and they accepted. Without me asking, they waivered activation fee and gave me free premier shipping, but it should be shipping on Tuesday only (asked for the White Note II).
So I'm very happy with this, can't wait. Hopefully before thanksgiving I'll have my new phone!
Got note 2 white 249 $ best buy mobile with code. Called att premium and they would not match this price. So they loose the sale and good will.
Best buy mobile ebay had the discount best buy mobile from site didn't. Only hitch I had to call for a closer store pickup.
They had an open box phone waiting at the store which I declined. To swap it for an unopened box they had to return the phone and discount the new one.
Bottom line they can do whatever they want only if they want to and you're nice to them.
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Just ordered one from Walmart myself. $250 plus they are giving a $100 walmart gift card now, so effectively $150
Good price the big screen)
Hay everyone I am at the 10th month of the 2 year contract with my Note 2. Thinking of upgrading (or downgrading) to Mega since it's now available on AT&T. Has anyone successfully done an upgrade as early as that? I think it's too crazy but might as well just ask for input here. Thanks for your info!
x2h said:
Hay everyone I am at the 10th month of the 2 year contract with my Note 2. Thinking of upgrading (or downgrading) to Mega since it's now available on AT&T. Has anyone successfully done an upgrade as early as that? I think it's too crazy but might as well just ask for input here. Thanks for your info!
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Why wouldn't you wait for note 3?
The mega looks terrible
x2h said:
Hay everyone I am at the 10th month of the 2 year contract with my Note 2. Thinking of upgrading (or downgrading) to Mega since it's now available on AT&T. Has anyone successfully done an upgrade as early as that? I think it's too crazy but might as well just ask for input here. Thanks for your info!
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Click to collapse
I have a FAN (foundation account number) account with AT&T. I have had no problems with early upgrades and getting phones with them at the new contract price and in some cases for better than the new contract price. Case in point; I just got my wife an early upgrade (11 months into her contract for that line) to a galaxy S4 last month. I told the CSR that another carrier was offering the phone for $118 dollars with a 2 year agreement and she told me that she could offer it to me for $99 and free next day shipping. I have a rider on my account that also waives the $36 dollar activation fee. Prior to that, she had a Galaxy S3 and I got that upgrade only four months into her contract. I had to get a supervisor to do an override though. I also had a galaxy S3 and I was able to get the Note 2 twelve months into my contract and they offered it to me for $199 instead of the $299 it originally sold for. If you call AT&T premier and ask nicely, they will try to work with you. My most recent purchase was for a phone for my son. He wanted an HTC First. It was 99 cents with a 2 year contract but I was told I could buy it CONTRACT FREE for the insurance deductible price of $125 and again free next day shipping. The HTC First retails for $439 OFF CONTRACT. Great thing about ordering over the phone is that if you need to return the device for any reason within the 14 day return period, there is NO RESTOCKING FEE, and you can return or exchange it at a local AT&T store. I don't know if it helps that I've been a customer for 9 years and have 5 lines of service. YMMV but i would say call, and if a front line CSR says no, then ask to be transferred to a supervisor to see if they can do a courtesy early upgrade. It's worked for me! I don't even pay attention to the "2 year contract" that you sign up for when you get a new device, because I've been upgrading early for the last 4 years. However, if you were to try this with iPhones, I don't think they will budge. Good luck!
pinoyscorpion951 said:
I have a FAN (foundation account number) account with AT&T. I have had no problems with early upgrades and getting phones with them at the new contract price and in some cases for better than the new contract price. Case in point; I just got my wife an early upgrade (11 months into her contract for that line) to a galaxy S4 last month. I told the CSR that another carrier was offering the phone for $118 dollars with a 2 year agreement and she told me that she could offer it to me for $99 and free next day shipping. I have a rider on my account that also waives the $36 dollar activation fee. Prior to that, she had a Galaxy S3 and I got that upgrade only four months into her contract. I had to get a supervisor to do an override though. I also had a galaxy S3 and I was able to get the Note 2 twelve months into my contract and they offered it to me for $199 instead of the $299 it originally sold for. If you call AT&T premier and ask nicely, they will try to work with you. My most recent purchase was for a phone for my son. He wanted an HTC First. It was 99 cents with a 2 year contract but I was told I could buy it CONTRACT FREE for the insurance deductible price of $125 and again free next day shipping. The HTC First retails for $439 OFF CONTRACT. Great thing about ordering over the phone is that if you need to return the device for any reason within the 14 day return period, there is NO RESTOCKING FEE, and you can return or exchange it at a local AT&T store. I don't know if it helps that I've been a customer for 9 years and have 5 lines of service. YMMV but i would say call, and if a front line CSR says no, then ask to be transferred to a supervisor to see if they can do a courtesy early upgrade. It's worked for me! I don't even pay attention the "2 year contract" that you sign up for when you get a new device, because I've been upgrading early for the last 4 years. However, if you were to try this with iPhones, I don't think they will budge. Good luck!
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Thanks a lot for the useful info. I've been with ATT for 10 years so your experience might apply to me. However what is the FAN account? I've never heard of it. How can I get one in order to get those early upgrades as you do?
x2h said:
Thanks a lot for the useful info. I've been with ATT for 10 years so your experience might apply to me. However what is the FAN account? I've never heard of it. How can I get one in order to get those early upgrades as you do?
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Some companies and organizations have an agreement with AT&T to provide discounts to their employees. Call AT&T and ask if your employer or organization has a discount. The savings can be substantial. My current employers discount is 17% and a waiver of the activation fees. I also get a 50% discount on accessories from the AT&T premier store. Each organizations discount and perks vary. I've heard of people getting up to a 27% discount depending on their affiliation.
pinoyscorpion951 said:
Some companies and organizations have an agreement with AT&T to provide discounts to their employees. Call AT&T and ask if your employer or organization has a discount. The savings can be substantial. My current employers discount is 17% and a waiver of the activation fees. I also get a 50% discount on accessories from the AT&T premier store. Each organizations discount and perks vary. I've heard of people getting up to a 27% discount depending on their affiliation.
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Thanks a lot. I just found out I have a FAN account too and I do know there's a 17% discount on my bill. Things are looking good. ...
crixley said:
Why wouldn't you wait for note 3?
The mega looks terrible
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Because it is probably smaller than Mega.
FAN account here too...and no issues getting early upgrades .
Mine is Army dept. FAN account and is at 20% off.....g
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Is a fan account the same as corporate account.
Sent from the TermiNOTEr 2!
borijess said:
Is a fan account the same as corporate account.
Sent from the TermiNOTEr 2!
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There are two types of FAN accounts: an IRU (Individual Responsibility Users) and CRU (Corporate Responsibility Users). Both IRU's and CRU's can upgrade over the phone by contacting AT&T Business Services at 1-800-999-5445. The company's permission to let CRU's upgrade must appear in the company profile. Also, IRU's can upgrade at an AT&T corporate store. CRU's cannot. They have to go thru AT&T premier or customer service, not in store.
pinoyscorpion951 said:
There are two types of FAN accounts: an IRU (Individual Responsibility Users) and CRU (Corporate Responsibility Users). Both IRU's and CRU's can upgrade over the phone by contacting AT&T Business Services at 1-800-999-5445. The company's permission to let CRU's upgrade must appear in the company profile. Also, IRU's can upgrade at an AT&T corporate store. CRU's cannot. They have to go thru AT&T premier or customer service, not in store.
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So u saying if I go through att premier account on the phone I will get upgrade?
Sent from the TermiNOTEr 2!
borijess said:
So u saying if I go through att premier account on the phone I will get upgrade?
Sent from the TermiNOTEr 2!
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I have a CRU and have been doing it over the phone for the last 4 years with a 100% success rate.
pinoyscorpion951 said:
I have a CRU and have been doing it over the phone for the last 4 years with a 100% success rate.
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What are you telling them?
Sent from the TermiNOTEr 2!
borijess said:
What are you telling them?
Sent from the TermiNOTEr 2!
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I usually say that I am interested in a particular device but that I am "x" months into my contract. As a loyal AT&T customer for the last 9 years who has never missed a payment, is it possible to get a courtesy upgrade at the new contract price. I've also asked if they can match a competitors price on a new device. I've had front line CSR's tell me "no" twice but when I asked politely to be connected to a supervisor, I've always gotten an override. The supervisors have always been SUPER nice to me so I always try to be polite over the phone and not sound demanding. Before hanging up they usually ask if they have provided me with good customer service and I never hesitate to tell them how happy I am to be an AT&T customer. I'm almost certain that AT&T annotates on the account if the customer was polite and pleasant to deal with. The last supervisor I spoke with told me that she wanted very hard to work with me because she didn't want to lose such a good customer to another competitor. I know there will people who say that they've had horrible experiences with AT&T customer service but I've had nothing but very pleasant experiences with them.
At&t is charging me $99 to renew my contract. So the moto x I want or note 3 will cost me $99 more the the regular subsidized price, but reset my 2 year contract. I am also 10 months in.
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Played with the mega. The phone is a fraction bigger than my note 2 with a UAG case on. I will wait on the note 3. The innards are lackluster.
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erick161 said:
Played with the mega. The phone is a fraction bigger than my note 2 with a UAG case on. I will wait on the note 3. The innards are lackluster.
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Note 3 screen is 5.7 inch but body dimension might be the same or even less than the Note 2. Looks like Sammy is not willing to make the Note series larger in dimension. Does that mean they are coming up with a 7 inch tablet?
Att store guy can't do early upgrade anymore. Online it would only let me select iPhone. Called and same crap. Was annoyed then came back to this thread and realized we we are a fan account and what number I should be calling. Called and they finally let me do early upgrade but it wasn't as cheap as most of you show offs. Wasn't as expensive as in store early upgrade either. I'm little happier and have save the business number for future.
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im new with fan account but i never use that service, i think upgrade note 3, but only i have 8 months with my note 2.
what is the best way to use this fan account?
I attempted this and was unsuccessful.
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