My HTC One X dropped (from about 50cm) and landed on it's screen. The screen isn't broken, but it was frozen. So I switched the phone off, since it didn't respond.
Now my HOX won't turn on anymore! After pressing the power button it vibrates shortly (like when starting up). That's it.
Nothing on the screen, it stays blank. Nothing on the soft-touch buttons, the stay dark. When connected to the adapter the charging led doesn't turn on.
The only thing I seem able to do is hold the power button for about 10 seconds, to restart the phone, but then only a short vibration follows. Nothing else.
Anybody got any ideas what to do myself? Befor I can contact HTC on monday...
:crying:
Niels-je said:
My HTC One X dropped (from about 50cm) and landed on it's screen. The screen isn't broken, but it was frozen. So I switched the phone off, since it didn't respond.
Now my HOX won't turn on anymore! After pressing the power button it vibrates shortly (like when starting up). That's it.
Nothing on the screen, it stays blank. Nothing on the soft-touch buttons, the stay dark. When connected to the adapter the charging led doesn't turn on.
The only thing I seem able to do is hold the power button for about 10 seconds, to restart the phone, but then only a short vibration follows. Nothing else.
Anybody got any ideas what to do myself? Befor I can contact HTC on monday...
:crying:
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Can you get into hboot if you hold power and volume down button for about 20 seconds?
Sent from my fauxed HOX running CMX Alpha 2 by tbalden
Tingelholm said:
Can you get into hboot if you hold power and volume down button for about 20 seconds?
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I can't tell. My screen stays blank.
BTW: I am able to open my HOX. Perhaps somebody might know what to check if it's hardware related?
(A few weeks ago I've opened my HOX to fix the well known WiFi issue, but this is definitely not related to the blank screen issue.)
Trying to connect by USB to a PC also doesn't work.
Anybody any ideas?
Sounds like you knocked something when it fell. Id call HTC and say one day you couldnt see the screen and send it off to them. They should be able to replace the screen/motherboard.
ste1164 said:
Sounds like you knocked something when it fell. Id call HTC and say one day you couldnt see the screen and send it off to them. They should be able to replace the screen/motherboard.
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+1 as long as there's no big scuffs and you just say you took it out of your pocket and it was black they'll fix it, even with unlocked bootloader you'll be ok. Phones theses days should be able to take 50cm drops
Sent from my HTC One X using xda premium
ste1164 said:
Sounds like you knocked something when it fell. Id call HTC and say one day you couldnt see the screen and send it off to them. They should be able to replace the screen/motherboard.
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If Sunday doesn't bring a solution, that's what I'm going to do on Monday...
Today I received my HTC One X back from HTC repair No costs :laugh:
I called HTC on Monday, they picked up my HTC One X on Tuesday and I got it back one week later (on Tuesday).
They've given it a boardswap and replaced the battery (don't know why) and put the latest software (rom) on it.
I did loose all my data, apps and settings, but fortunately I had a very recent back-up available, so I'm happy again!
Related
Ive had this issue for over a week now. Often when I need my phone and turn it on from the Power/On button at the top, the screen stays black, it doesnt turn on. I can see the bottom hardware buttons light up and the touchscreen seems to work, I can feel the haptic feedback when pressing the screen... Assume its a connection issue - anyone had the same problem?
I have the same issue, but just turn the lock on again (hardware buttons turn off) and unlock the phone, and then the screen comes on.
Help!
This has gone really bad now! Ive tried find help on the net, but nothing so far!
I have removed the SD card, Sim. Tried with and without. I have hard and soft reset the Desire severeal times. It works well for a while, but the problem kicks in sooner or later.
Pressing the power button the buttons light up, the screen vibrates but its black, not turning on. I tried to unlock it, but without any help.
Hate to take it to T-Mob and be without a phone for another 2 weeks...
Im trying to make a hard reset by pressing the volume down + power (also the alternate press home and back and then Power). Even this is not working... is it totally bricked now?
With the Monday Bankholiday, will be ages before I get my Desire back. Awww!!
If anyone has any idea how to help, appreciate it alot!
(
I had the same problem with mine but in my case I dropped it on the floor but the screen hadn't any visible problem and the buttons below worked fine and the notification LED told that it worked. I sent it back to HTC and they replaced the screen under warranty. Tell us if you found another solution.
Regards, vascer.
Sent from my HTC Desire using XDA Premium App
My Desire now been few days at T-mob repairs.
So far my repair log states (phone still not returned):
- Replacement - Main Board,TMEU,English-UK,GBR,HTC,Regional IDLow,Brown,w/ SIM Lock,BRAVO-O3
- Software update
- Screening
- Adjustment
I just wonder if the Sotware Update is Gingerbread or not...?
My phone is totally non-responsive. Pressing the power button is non-responsive, plugging it in to charge does not seem to work; no red charging LED. Won't boot while plugged in.
Here's what happened:
I set two alarms for this morning. One to wake up for a skype call I was supposed to make, and a second to actually get up. I hit snooze when the first alarm went off. I had about 50% battery according to the battery icon in the top right. I decided to make the call anyway and launched skype and started a video call. During the call the alarm went off again and I dismissed it. The video was frozen on the frame when the alarm went off. I backed out of the video on the skype app, and went back to it. The video was now black, and the phone warned me the camera was off. The camera icon in skype showed it was on, but i pressed it anyway, at which point the icon changed to the no-video icon. I selected front camera, the icon remained showing a camera with a red line through it. I still did not have video, my calling partner could not see me anymore either. We finished the call with audio only, about 15 minute total phone time. I pressed the top hardware button to shut off the screen and I went back to sleep waiting for the next alarm. That never came. I woke up and tried to turn on the screen with the hardware button and nothing happened. I believe I saw it flash a green LED notification as I was doing this too, but it never flashed again. I thought maybe I left skype open and the battery died, so I plugged it in. The phone won't start charging, or at least the LED wont show. I tried booting it after it was plugged in five minutes (still no LED) and nothing happens.
I unplugged it and tried holding power and down volume for 30 seconds, then I tried power and up volume, then I tried power and both down and up volume all for more than 30 seconds. No response. (what is the proper hard reset for this phone anyway?) I have since left in unplugged hoping that the battery will completely drain and then I can start using it.
Any ideas in the meantime? this phone will last a week with 50% without using the screen or the processor.
-Pete
Does your hardware capacitive buttons flash when you press the power button for 10 secs?
Sent from my HTC One X using xda app-developers app
XxVcVxX said:
Does your hardware capacitive buttons flash when you press the power button for 10 secs?
Sent from my HTC One X using xda app-developers app
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No, nothing. I have a fully appreciation for the term "bricked" right now.
I think going back to the store is your best option in this case .... Unfortunately
yea, I think so too. I already emailed customer support.
If you plug the phone into a computer, go to device manager. Does it say QHSUSB_DLOAD anywhere?
Sent from my HTC One S using Tapatalk 2
So I went out all day and left my phone at home (the shop i bought the phone is on the ground floor of my office building an hour away, I was going to wait till monday to have it looked at there). Got back and plugged it in, was about to try usaff22's suggestion, but the LED started flashing red. after a bit it went solid and the phone turned right on. still no word from HTC, but it is the weekend and all. Maybe Jellybean will fix the root of the problem. Anyway, thanks for the suggestions everyone!
Hi there
I updated my phone to jellybean yesterday i am with tmobile uk , the phone worked fine after this everything seemed to install ok.
until a hour ago, i got a phone call answered it, then hung up, i put my phone in my pocket, next time i took it out the phone was locked on the boot page the white screen with htc logo on, i tried to power it off and the the 3 buttons on the bottom of phone started to flash white for 10 seconds then phone swithed off. the phone wont turn back on, it wont charge, tried usb to computer no lights nothing. the phone was fully charged when it switched off. my phones a standard one never touched bootloader etc
i spoke to htc they think its software problem, they say when i downloaded jellybean i used 3g not wifi (my fault) this could have caused the problem as there could of been a drop in signal they tell me.
the problem i have they want 210 pound to fix and they say its not under warranty as i have had the screen replaced, but not by htc voiding the warranty.
Can anyone here give me some advice or help to fix my phone please.
thanks
maka
Can you enter the bootloader by holding the power button and the volume - button together, keep them pressed until it enters the bootloader.
Mr Hofs said:
Can you enter the bootloader by holding the power button and the volume - button together, keep them pressed until it enters the bootloader.
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holded them together and nothing happens anything else i can try ?
thanks
maka
When you plug it to a windows pc, can you see anything pop up in device management?
Sent from my HTC One X using xda app-developers app
i just tried holding power button and up vol key for 30 secs, it vibrates and the white screen comes on with htc quietly brilliant on it, but its frozen on that.
tried it again and it booted up to my home screen then shutt down now its stuck on the white htc one screen with the beataudio logo at the bottom. the charger light now comes on when charging the phone any advice please.
thanks
maka
Tried booting it up about 5 time and eventually the phone works, thanks
andrew
Keep it that way please
Ive been using my phone for a month now, as I'm on a 2 year contract with my service provider. I have not dropped nor physically damaged my phone. But when I try powering on my phone. It doesnt turn on. Only way is to restart it. And even after doing so, the screen becomes unresponsive after a short while. The green notification light still blinks, sound works. its just the screen. Help! and is there anyone else having the same problem??
s23haun said:
Ive been using my phone for a month now, as I'm on a 2 year contract with my service provider. I have not dropped nor physically damaged my phone. But when I try powering on my phone. It doesnt turn on. Only way is to restart it. And even after doing so, the screen becomes unresponsive after a short while. The green notification light still blinks, sound works. its just the screen. Help! and is there anyone else having the same problem??
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Well, i have partially the same problem as yours...the screen blank but when you press the power button, only the capacitive button lights on..and i believe the screen is working just doesnt showing any display....someone said to me its a motherboard problem and the only way to fix this is returning your HOX for a replacement...if you still have warranty of course...if not, the cost is
This happened to me today at work...I had just picked up my phone and was going to start Chrome to do some browsing. I accidentally hit the Camera shortcut and my screen went blank and 3 camera icons displayed. Pressing any of the camera buttons got me nowhere. Pressing and holding down the power button did nothing. I had 96%+ power remaining so I know it was not a low battery.After a minute even the camera buttons disappeared and the screen was completely blank, no status lights either. I plugged in the power cable, pressed the power button...still nothing. So I put the phone down and let sit there for 5 minutes. I eventually heard the T-Mobile jingle and the phone rebooted itself.
My phone is stock and I have not done anything exotic to it. Anyone come across this issue or know of a way to prevent/fix it?
That sounds very bizarre to me. Might want to check out any apps hogging resources.
Sent from my HTC One_M8 using Tapatalk
Wait and See...
h3ck said:
That sounds very bizarre to me. Might want to check out any apps hogging resources.
Sent from my HTC One_M8 using Tapatalk
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I put a memory tool on the phone so I'll see what it shows if my phone locks up again. I do have SnoopWall and a call blocker installed so maybe I have an issue there.