Hey guys, I called Samsung US about my screen banding, and they said they will fix it for free. Do you think that they will actually fix my problem? I have good color, aside from a bit of blue noticeable on the top of the screen when the screen is all white. I just have horizontal boxes crossing the screen. They really aren't terrible, I'm a little anal about this stuff... Is it worth not having a phone for two weeks for them to fix it? Alo, will I have to un-root and lock the phone before I send it?
The Horak said:
Hey guys, I called Samsung US about my screen banding, and they said they will fix it for free. Do you think that they will actually fix my problem? I have good color, aside from a bit of blue noticeable on the top of the screen when the screen is all white. I just have horizontal boxes crossing the screen. They really aren't terrible, I'm a little anal about this stuff... Is it worth not having a phone for two weeks for them to fix it? Alo, will I have to un-root and lock the phone before I send it?
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Their fix should work.
Depends on how anal you are.
yes.
Just a question, do you think I should expect to see any sort of discoloration or banding on the repaired screen? Is that still an accepted part of these screens?
Haha, so I un-rooted my Nexus so that I could send it in for repair (I know, I'm a procrastinator...), and I just got it back today. Samsung sent it back to me unlocked! I find it funny. It saved me a step to root, haha.
The Horak said:
Haha, so I un-rooted my Nexus so that I could send it in for repair (I know, I'm a procrastinator...), and I just got it back today. Samsung sent it back to me unlocked! I find it funny. It saved me a step to root, haha.
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Well did they fix the screen?
Sent from my Galaxy Nexus using Tapatalk 2
Oh, yeah. They did, it was under warranty, and it looks flawless! I'm so pleased.
Related
I have got my nexus yesterday, but there are thing burned in the screen I think (I have a screen protector, but I don't think it is on that), are there ways to fix it? Or do I have to take it back to the store?
Thanks for your help,
And hello Nexus community
Sent from my Galaxy Nexus using xda premium
Burn-in was a term for LCD screens, not AMOLED.Think of it as something called "reverse led fatigue"
Calling it a burn it is incorrect, but more widely known. Check this post: http://forum.xda-developers.com/showpost.php?p=27350974&postcount=4
Theshawty said:
Burn-in was a term for LCD screens, not AMOLED.Think of it as something called "reverse led fatigue"
Calling it a burn it is incorrect, but more widely known. Check this post: http://forum.xda-developers.com/showpost.php?p=27350974&postcount=4
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So, can I fix this by putting my phone at full brightness on a white screen for a while?
If it is possible to fix it it would be awesome!
Thatgrass said:
So, can I fix this by putting my phone at full brightness on a white screen for a while?
If it is possible to fix it it would be awesome!
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I don't know if it would fix it, I'm afraid, but it might be worth a try?
Try to download movie from the web or make one so the screen wont turn off
Sent from my Xperia Play using XDA
olokos said:
Try to download movie from the web or make one so the screen wont turn off
Sent from my Xperia Play using XDA
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And what? A movie with white screen running the whole night? Will that fix it?
Sent from my Galaxy Nexus using xda premium
You could plug your phone into the wall, make a white image, turn off nav bar(If on custom rom) and select keep phone awake in the dev section of settings.
Or you could go the movie route, but plug it in, so it won't run out of juice in 2 hour
So screen on on white screen will fix my problem? and can't cause other damage?
Sent from my Galaxy Nexus using xda premium
Theshawty said:
I don't know if it would fix it, I'm afraid, but it might be worth a try?
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I have a 10 hours white screen youtube video running now, so a whole white screen Do you know if I can destroy something?
Thatgrass said:
I have a 10 hours white screen youtube video running now, so a whole white screen Do you know if I can destroy something?
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Nil.:good:
I would return the phone if you just bought it. It shouldn't have that issue already.
Sent from my Galaxy Nexus using xda premium
Thatgrass said:
I have a 10 hours white screen youtube video running now, so a whole white screen Do you know if I can destroy something?
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I hardly think anything can take damage from doing so. Just make sure the phone don't overheat but still doesn't get too cold.
Laying the phone near a window overnight can be very bad for it.
Theshawty said:
I hardly think anything can take damage from doing so. Just make sure the phone don't overheat but still doesn't get too cold.
Laying the phone near a window overnight can be very bad for it.
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Ok, I will try it now, my phone battery was low
Chaotic Peace said:
I would return the phone if you just bought it. It shouldn't have that issue already.
Sent from my Galaxy Nexus using xda premium
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I am having this device since december, but I started seeing this now... I still have warranty, should samsung repair it for free?
Thatgrass said:
I am having this device since december, but I started seeing this now... I still have warranty, should samsung repair it for free?
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They should and they will, if all is like they want it. Just return the phone to stock in all aspects. I don't think it matters if it's yakju/takju/yakjusc etc.
Over time burn in can happen. But if the phone is only one day old then maybe I'd return it? I hide top and bottom bar daily and browse the web to exercise all the pixels to avoid burn in.
RogerPodacter said:
Over time burn in can happen. But if the phone is only one day old then maybe I'd return it? I hide top and bottom bar daily and browse the web to exercise all the pixels to avoid burn in.
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Hmm.. smart
To everyone: AFTER 3 HOURS OF WHITE SCREEN THE BURN-IN IS DISAPPEAR FOR A BIT! Tommorow i will try it longer, because battery is death
Thanks for that idea
Do consider that if you return your gnex for warranty purposes, you may get a refurb with horrible screen.
Sent from my Galaxy Nexus using XDA
This is a factory defect. I just called Verizon and they replaced it. Should be here tomorrow, I had the same issue and tried all the remedies. It's just a defective panel to be honest. If you can get a new one, do it.
Smokeey said:
This is a factory defect. I just called Verizon and they replaced it. Should be here tomorrow, I had the same issue and tried all the remedies. It's just a defective panel to be honest. If you can get a new one, do it.
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If it's just ghosting that can be temporary.
Guys I need some suggestions. About 2 weeks ago I dropped my S3 and smashed the screen. So I used my insurance and ordered another one. I absolutely loved my S3 before......
But the new one that they sent me is absolutely slow and laggy and its driving me insane! Everything I do takes a tiny split second longer than normal, but after a while it gets very annoying. Especially since I know what a perfect working one feels like.
When I press the side button to unlock the phone, its laggy lighting up.
When I swype to unlock the phone, its laggy getting to the home screen.
When I hit the bottom home button, its laggy coming back.
You get my drift...
My original was super quick and snappy, and now this thing is driving me nuts.
What would you suggest that I do? Its been this way right out of the box.
Thanks for any suggestions!
tckelsey said:
Guys I need some suggestions. About 2 weeks ago I dropped my S3 and smashed the screen. So I used my insurance and ordered another one. I absolutely loved my S3 before......
But the new one that they sent me is absolutely slow and laggy and its driving me insane! Everything I do takes a tiny split second longer than normal, but after a while it gets very annoying. Especially since I know what a perfect working one feels like.
When I press the side button to unlock the phone, its laggy lighting up.
When I swype to unlock the phone, its laggy getting to the home screen.
When I hit the bottom home button, its laggy coming back.
You get my drift...
My original was super quick and snappy, and now this thing is driving me nuts.
What would you suggest that I do? Its been this way right out of the box.
Thanks for any suggestions!
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Click to collapse
Root it and install a custom ROM, most of them will make even a good device feel umpteen times better. If it's still running poorly after you've tried a few ROMs then box it back up and take it to a store or call the insurance company back and explain the problem.
Esoteric68 said:
Root it and install a custom ROM, most of them will make even a good device feel umpteen times better. If it's still running poorly after you've tried a few ROMs then box it back up and take it to a store or call the insurance company back and explain the problem.
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Thanks, yea ive thought about rooting it. Ive just never rooted a phone before so I was hoping there was something I could do that was basic and might fix the problem.
It seems unlikely it's a hardware problem. I'd start with a factory reset and see it it's still laggy, then slowly install apps until you figure out what's slowing down the phone.
I'd guess something in the background is grabbing CPU cycles.
update?
lviv73 said:
Take the phone apart,take out the internals,put a bomb inside it and send it back to them,that will let them know not to ship defective phones.
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I also heard it's a great way to get sent to Guantanamo bay
yousefak said:
I also heard it's a great way to get sent to Guantanamo bay
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Don't worry our president will let him out.
Just out of curiosity, did your replacement device look brand new...or did it look refurbished? They say you cant tell, however, i do know from experience that refurbished phones can show some damage. The reason i'm asking is because the Galaxy SIII is so new i would find it amazing that they already have refurbished devices to distribute on insurance claims. If it was brand new you would know. I would call sprint or your insurance provider and demand a new phone if the lag doesnt resolve itself. Sprint charges almost DOUBLE the price for insurance on the galaxy SIII compared to many other devices. I would be pissed if i didn't get a prefect SIII.
Also, I would strongly advise picking up an OtterBox case for your SIII, those things can keep your phone safe during a nuclear war.
RealTic said:
Just out of curiosity, did your replacement device look brand new...or did it look refurbished? They say you cant tell, however, i do know from experience that refurbished phones can show some damage. The reason i'm asking is because the Galaxy SIII is so new i would find it amazing that they already have refurbished devices to distribute on insurance claims. If it was brand new you would know. I would call sprint or your insurance provider and demand a new phone if the lag doesnt resolve itself. Sprint charges almost DOUBLE the price for insurance on the galaxy SIII compared to many other devices. I would be pissed if i didn't get a prefect SIII.
Also, I would strongly advise picking up an OtterBox case for your SIII, those things can keep your phone safe during a nuclear war.
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Click to collapse
If its refurbished it will have a sticker under the battery near the IMEI & S/N information with a date when it was refurbed... u can also look under ##786# under "reconditioned status"
I just got a replacement a few hours ago
U just hated those ink spots
My replacement I think it's new
I got it from best buy
The only problem I have is that the usb port is really square on the cover and kinda sharp too
Also on my box there's a sticker that says updated
What does that mean
Sent from my SPH-L710 using xda premium
gtuansdiamm said:
I just got a replacement a few hours ago
U just hated those ink spots
My replacement I think it's new
I got it from best buy
The only problem I have is that the usb port is really square on the cover and kinda sharp too
Also on my box there's a sticker that says updated
What does that mean
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
it means you have one of the latest if not the latest ota update.
Awesome
Sent from my SPH-L710 using xda premium
go into settings, about device and you can check if its refurbished that way easily
Where there
Sent from my SPH-L710 using xda premium
Well guys its happened. Its burned in and its really noticeable during videos and what not. Is there a way I can help it or do I have to get a replacement cause it makes me go crazy when I'm watching a video.
FrostyF7 said:
Well guys its happened. Its burned in and its really noticeable during videos and what not. Is there a way I can help it or do I have to get a replacement cause it makes me go crazy when I'm watching a video.
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These 'burn ins' are reported often for the GNEX (or other AMOLED devices). I can see them myself on my 10 months old GNEX, not very clear though (maybe I just don't care enough). There are a few apps on the play store that supposedly revive the off-color sections. However, because of the fact the navbar and status bar on the same location >90% of the time, the burn ins will soon return. I'm not sure if you can claim these 'burn ins' under warranty, but even if you could, it's only a matter of time before named sections of the screen will burn in again on your fresh GNEX.
Yea that's what I have read when doing some research. And they probably wouldn't put it under warranty so I guess I should just get used to it.
Samsung has replaced my Gnex screen due to a burn in issue at the nav bar. I only had to send it in , not a question asked. I even offered to email them a photo showing the issue and they said it is not needed.
Sent from my Galaxy Nexus using Tapatalk 2
I just picked up a nexus second hand with screen burn, rang Samsung and they just said to send it in for replacement screen. They may of course send it back unfixed when I do, but I explained clearly what the problem was to their rep and they seemed to think it was covered by warranty.
Frankly it would be hard to see why it wouldn't be covered by warranty. They might assert that its just a matter of wear and tear, but I would say that if you follow the comprehensive instructions that come with it and a component stops working as expected within a year that its a question it should be covered by warranty.
(Bear in mind that the instructions are as specific as telling you not to suck the battery, paint the screen or microwave your device, but say nothing of how long to leave the screen on for.)
Of course if they say no it can be hard to actually assert your rights. But for most phone manufacturers its just easier to fix the thing.
Thanks for the replies guys I'll give them a call today.
I, personally, take the framework_res.apk out of whatever rom I'm about to flash...
Edit /res/values/dimens.xml Navsize values to 0...
And install LMTPIE.
This might even help reverse some burn in.
I got burn-in after just three months of pretty heavy usage. I knew it would happen, but it's still disappointing.
I'm getting really leery of buying AMOLED again, to be perfectly honest - as this also happened on my N1.
Wouldn't a transparent Nav bar and status bar prolong the life of the screen?
Sent from my Galaxy Nexus using xda app-developers app
In my nexus warranty card it stated that burn-ins are normal for all types of LCD and OLED screens after time and this issue is not covered by warranty.
Jubakuba said:
I, personally, take the framework_res.apk out of whatever rom I'm about to flash...
Edit /res/values/dimens.xml Navsize values to 0...
And install LMTPIE.
This might even help reverse some burn in.
Click to expand...
Click to collapse
Another way to remove the nav is add this line to build.prop qemu.hw.mainkeys=1
kristian93 said:
In my nexus warranty card it stated that burn-ins are normal for all types of LCD and OLED screens after time and this issue is not covered by warranty.
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Lolwut?! They mention it's known to happen and say it's not covered? Let them deny someone. I'd take them to court. You can't mention something as a known or expected hardware failure and not cover it, rofl.
Sent from my AOSP Android 4.1.1 Galaxy Nexus.
Zeinzu said:
Lolwut?! They mention it's known to happen and say it's not covered? Let them deny someone. I'd take them to court. You can't mention something as a known or expected hardware failure and not cover it, rofl.
Sent from my AOSP Android 4.1.1 Galaxy Nexus.
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Click to collapse
Depends on how you look at it. It's not exactly a hardware 'failure' since the screen is still working at a level that does not impede with usage of the phone. It's just annoying (depending on who you ask). Compare it with a dead pixel on your brand new TFT computer screen. In some countries, this is not covered by warranty.
I'm not convinced that if someone in the Netherlands would take it to court, they'd win.
Now I'm scared my phone will soon before crap lol
Sent from my Galaxy Nexus using xda premium
Hello,
I have in every app this bright bar at the top of my screen.
I have the H815 version.
It looks like backlight bleed but i am not sure.
You can see it the best in de notification dropdown.
Do you guys have it too?
Thanks,
First one did, more like the brightness inconsistency throughout the screen. I just received the replacement and much better now. I'd request for the replacement of I were you. They gave me a brand new phone since I was within the "return policy"
Sent from my LG-H811 using XDA Free mobile app
I have the phone for almost 2 weeks now sooo.....
When i return it will they fix this or not?
Is it fixable?
WvH1001 said:
I have the phone for almost 2 weeks now sooo.....
When i return it will they fix this or not?
Is it fixable?
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Click to collapse
The top and the bottem of my screen are also brighter, just a slight bleed, but it doesnt bother me as long as it stays that way and doesnt get worse. Im pretty sure the only way it can be fixed is either by replacing the dispaly or getting a new phone.
Hello HTC fans,
I am gonna receive my HTC 10 tomorrow and I would like to immediately look for HW failures/defects, etc. to see if I have a faulty device.
My Question is., what should I check?
- dead pixels
- Speaker issues (I dont know what to check exactly)
- Microphone issues ( how to test?
- What else?
Can you please help me out?
Thanks in advance
Take it out of the box, put it on the charger. Make sure it charges to 100 percent, then use it.
schmeggy929 said:
Take it out of the box, put it on the charger. Make sure it charges to 100 percent, then use it.
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That was quite obvious, I just thought there are "bad-batches" but if theres nothing like that (like it was with the m7 series) I am not worried
Get it out of the box, look if your display has a red tint, if it has a red tint install Dev Check and look which display is build in (Sharp or Tianma). If it is a Sharp display and hast red tint return it, if it's a Tianma display the red tint seems to go away after some days/weeks of usage.
zimilaci said:
That was quite obvious, I just thought there are "bad-batches" but if theres nothing like that (like it was with the m7 series) I am not worried
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Click to collapse
Exactly no reason to worry about maybe having a bad unit before you even get it. Yes there will be a bad phone here and there. Be more excited you are getting a new phone!
The first thing to do is run the diagnostics. To do this, run the Help app. On the Help screen menu tap 'Troubleshooting' or 'Diagnostics tools' to use a troubleshooting wizard to check the basic hardware functions (alternatively, dial *#*#3424#*#*).
I found red tint on my phone at the bottom of my screen which didn't disappear after 3 weeks. In the end i got rid my phone as that tint was doing my head in.
riz157 said:
I found red tint on my phone at the bottom of my screen which didn't disappear after 3 weeks. In the end i got rid my phone as that tint was doing my head in.
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What about the 2 years warranty from HTC? werent they able to replace or repair your device?
zimilaci said:
What about the 2 years warranty from HTC? werent they able to replace or repair your device?
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Yes had that option but I chose not to replace it as I prefer bigger screen. I thought I could live with smaller screen but clearly not. If it was 5.5 then I would have stuck with it definitely.
riz157 said:
Yes had that option but I chose not to replace it as I prefer bigger screen. I thought I could live with smaller screen but clearly not. If it was 5.5 then I would have stuck with it definitely.
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Well, its all personal preference .... for me the 5.7 XL was way too big (I have big fingers too...I am 198CM ) and the HTC 10 is just an upgraded m7 for me hence the love
zimilaci said:
Well, its all personal preference .... for me the 5.7 XL was way too big (I have big fingers too...I am 198CM ) and the HTC 10 is just an upgraded m7 for me hence the love
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Definitely personal preference, other then that it's a good phone.
zimilaci said:
What about the 2 years warranty from HTC? werent they able to replace or repair your device?
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Personally, I'd rather just return it and get a new one if it's within the first 30 days. Seems like more of a hassle to get repaired or possibly sent a refurb in exchange.