Develop Bugs

Does Samsung USA so a good screen repair?

Hey guys, I called Samsung US about my screen banding, and they said they will fix it for free. Do you think that they will actually fix my problem? I have good color, aside from a bit of blue noticeable on the top of the screen when the screen is all white. I just have horizontal boxes crossing the screen. They really aren't terrible, I'm a little anal about this stuff... Is it worth not having a phone for two weeks for them to fix it? Alo, will I have to un-root and lock the phone before I send it?

The Horak said:
Hey guys, I called Samsung US about my screen banding, and they said they will fix it for free. Do you think that they will actually fix my problem? I have good color, aside from a bit of blue noticeable on the top of the screen when the screen is all white. I just have horizontal boxes crossing the screen. They really aren't terrible, I'm a little anal about this stuff... Is it worth not having a phone for two weeks for them to fix it? Alo, will I have to un-root and lock the phone before I send it?
Click to expand...
Click to collapse
Their fix should work.
Depends on how anal you are.
yes.

Just a question, do you think I should expect to see any sort of discoloration or banding on the repaired screen? Is that still an accepted part of these screens?

Haha, so I un-rooted my Nexus so that I could send it in for repair (I know, I'm a procrastinator...), and I just got it back today. Samsung sent it back to me unlocked! I find it funny. It saved me a step to root, haha.

The Horak said:
Haha, so I un-rooted my Nexus so that I could send it in for repair (I know, I'm a procrastinator...), and I just got it back today. Samsung sent it back to me unlocked! I find it funny. It saved me a step to root, haha.
Click to expand...
Click to collapse
Well did they fix the screen?
Sent from my Galaxy Nexus using Tapatalk 2

Oh, yeah. They did, it was under warranty, and it looks flawless! I'm so pleased.

Re: Change Gnex (continuation)

Re: Change Gnex (continuation)
Because my last thread was DELETED (nice democracy), there's the explanation of it.
PLEASE don't talk about what you don't know.
I need a full replacement because I've sent my phone to warranty for a couple of REAL screen problems (some color problems, a dead pixel, etc) and they sent me the phone back saying that they hadn't find any defect, which is a lie.
So i want a way that they can replace it. As simple as that.
The problem is not me, they are.
So please don't criticize for something you don't know. Ask first what's happening.
Sent from my Galaxy Nexus using xda premium

If they determine that your phone doesn't have a defect that warrants a free replacement, then that's something between you and them. As was clear based on your last thread, you are trying to commit warranty fraud by bricking your device to obtain a replacement, which is not cool.
This is something you need to take up with them, not try to cheat the system.
And again, we don't talk about these things on XDA.

martonikaj said:
If they determine that your phone doesn't have a defect that warrants a free replacement, then that's something between you and them. As was clear based on your last thread, you are trying to commit warranty fraud by bricking your device to obtain a replacement, which is not cool.
This is something you need to take up with them, not try to cheat the system.
And again, we don't talk about these things on XDA.
Click to expand...
Click to collapse
I know that, but as I have those screen issues and they say don't, what can I do?
The screen is full of purple colors, when I close some app the image bands on screen for a couple of seconds, I have vertical stripes visible on Grey colors, I have a dead pixel... And they say it's all okay, after a couple of weeks being 'analyzed' in the warranty...
I have to get a way to get at last the screen replaced!
Sent from my Galaxy Nexus using xda premium

mrasquinho said:
I know that, but as I have those screen issues and they say don't, what can I do?
The screen is full of purple colors, when I close some app the image bands on screen for a couple of seconds, I have vertical stripes visible on Grey colors, I have a dead pixel... And they say it's all okay, after a couple of weeks being 'analyzed' in the warranty...
I have to get a way to get at last the screen replaced!
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Welcome to the Gnex screen. Get used to it.
Minus the dead pixel. That's not normal. Maybe take a picture of your screen and circle the dead pixel so we can see.

Case solved. Please block/delete. Thanks
Sent from my Galaxy Nexus using xda premium

[Q] Note 2 just wont turn on

I recently bought a new note 2, and everything was good and I love it!
But yesterday I was on the phone to a friend and initially I tried putting him on speaker phone, but the screen wouldn't turn on, only the soft touch keys at the bottom lit up. I thought nothing of it and continued my phone call.
It wasn't until he hung up I noticed i still coudn't the damn thing on. So i removed the battery and re inserted it. Here's where things get interesting though, now whenever i try to power it up, i get a little red light in my proximity sensor (i think) that flashes for about half a second.
I've tried soft rest, which does the same thing ( makes the proximity sensor light up for half a second)
Hard reset which does the same thing.
I haven't rooted the phone or anything. Luckily its still under manufacture warranty and I'll get samsung to have a look at it, but any thoughts on what it could be?

soljakid said:
I recently bought a new note 2, and everything was good and I love it!
But yesterday I was on the phone to a friend and initially I tried putting him on speaker phone, but the screen wouldn't turn on, only the soft touch keys at the bottom lit up. I thought nothing of it and continued my phone call.
It wasn't until he hung up I noticed i still coudn't the damn thing on. So i removed the battery and re inserted it. Here's where things get interesting though, now whenever i try to power it up, i get a little red light in my proximity sensor (i think) that flashes for about half a second.
I've tried soft rest, which does the same thing ( makes the proximity sensor light up for half a second)
Hard reset which does the same thing.
I haven't rooted the phone or anything. Luckily its still under manufacture warranty and I'll get samsung to have a look at it, but any thoughts on what it could be?
Click to expand...
Click to collapse
Well, I can tell the that the red light is normal, I get that too and its just because its booting up, when you turn your phone on, what happens exactly?

Thanks for the reply. When I press the power button, around a second later the red light blips for half a second and turns off, but the OS doesn't boot up and nothing happens.

soljakid said:
Thanks for the reply. When I press the power button, around a second later the red light blips for half a second and turns off, but the OS doesn't boot up and nothing happens.
Click to expand...
Click to collapse
Hmmm, This is the first time I heard of a situation like this... Try searching on the site or probably wait for someone to reply....

http://forum.xda-developers.com/showthread.php?t=2065626
Maybe you too.... Sorry that sucks.
This PSA was sent Flow style from my Note 2 N-7100

Now i am really getting worriyng about this, does note2 has started SDS ?
atleast 3-4 cases are reported with same symptoms.
Anyway can you tell
You were on which ROM when this happened?
Are you getting to reboot in recovery/download mod?

@dingokevin I had a read over the thread you linked, and I fear the worst has happened to my note 2. This seems like a serious issue and even a flaw with the motherboard perhaps? Thank the lord it is still under warranty. R.I.P old friend.
@dr.ketan Im not sure what SDS stands for... Yeah I was running stock touchwiz 4.1.1 I think. No modifications and no root what so ever, and nope :/ I tried holding down volume down key + home button + power but no cigar, just the proximity light flashes briefly.

SDS - sudden death syndrome
And if you are unable to get into download/recovery mode then nothing can be done except send it to service station. it highly suggests sudden death which is very known issue for SGS3.
Replying to your query at other thread, you will get motherboard replacement if it is under warranty.

Ahh thats probably whats happened then. Thanks guys, I'll send it off to samsung and have a word or two with them to see why this is happening to many people!

If possible share outcome here too.
Regards

dr.ketan said:
If possible share outcome here too.
Regards
Click to expand...
Click to collapse
Yeah defiantly will do. (Y) cheers

Same thing happened to my friends note 2 and some other people. Is sds happening to the note 2 also now ?? I am very worried
Sent from my GT-N7100 using xda premium

Or could be that screen was damaged somehow.
Sds bug generally happened due to long time in sleep mode.
It happened to him during call
Sent from my GT-N7100 using xda app-developers app

UtkarshGupta said:
Or could be that screen was damaged somehow.
Sds bug generally happened due to long time in sleep mode.
It happened to him during call
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
I was just reading up on some possible causes here on XDA with peoples S3's and someone suggested corrupted NAND memory.. I think this maybe the case because before the phone call I had installed Gangster Rio (which i honestly did purchase off the play store, hand on heart) and after playing it for a while decided to un install it and get a refund. Could me doing this have caused the NAND memory to corrupt? The game is a pretty large file...

No imao no
Sent from my GT-N7100 using xda app-developers app

UtkarshGupta said:
No imao no
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
I highly doubt it was screen damage, imho. I only received the phone last friday and have been cradling it like a fragile little baby, Its never been out of my sight lool.
Maybe i just got really unlucky and ended up with a faulty device.

If screen fault then in such case usually you can hear boot up sound. It seems your case very well fits to sds category only.
Sent from my GT-N7100 using xda premium

dr.ketan said:
If screen fault then in such case usually you can hear boot up sound. It seems your case very well fits to sds category only.
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
Thank you good Dr. =P

dr.ketan said:
If possible share outcome here too.
Regards
Click to expand...
Click to collapse
Hi Guys,
Got up this morning having left my Note 2 turned on and on charge overnight to discover this same fault -
slow flashing Red light and phone totally dead.
Unable to do anything to rectify the situation.
Still under warranty of course, phone only released in October 2012.
Is this a fault with the phone which necessitates replacement or just a battery problem?
Would be grateful for any advice / guidance / help.
Thanks,
Mike Longley.

MJLONGLEY said:
Hi Guys,
Got up this morning having left my Note 2 turned on and on charge overnight to discover this same fault -
slow flashing Red light and phone totally dead.
Unable to do anything to rectify the situation.
Still under warranty of course, phone only released in October 2012.
Is this a fault with the phone which necessitates replacement or just a battery problem?
Would be grateful for any advice / guidance / help.
Thanks,
Mike Longley.
Click to expand...
Click to collapse
It seems also like SDS send it to Repair AFAIK is a chip problem, not battery so you can't do anything to repair it. If it is under warranty and with counter at 0 send it. They must repair it.
Enviat des del meu GT-N7100

[Q] Bricked phone or Screen Problem?

Here is the problem. I install a custom rom. it's working properly. but a few days ago, it says weather widget stop working. and i uninstall it using titanium backup. but after a few days later, the screen is not turning on but it got sound from the lockscreen and opening app drawer. i tried few ways. then, it's working again. but just now, it happened again. screen off. the boot and lockscreen can be hear properly. is it the rom problem or my screen problem? if it is my screen problem, how do i claim warranty since the device already rooted. please help me. this really made me sad. :crying:

Install stock rom via odin then root it again then install traingel away to rest counter then remove root
Sent from my GT-N7100 using Tapatalk

when you reboot, can you see those white words(galaxy note 2 etc.)? if you cant see those, i am sorry, but it is going to be a screen problem.
you rooted it, but it doesnt matter because they wont be doing anything with your system. they will just change the LCD, so no need to unroot it.

gangster082 said:
Install stock rom via odin then root it again then install traingel aways to rest counter then remove root
Sent from my GT-N7100 using Tapatalk
Click to expand...
Click to collapse
how can i install stock if the screen off? i need to be in dowload mode by using odin right? thanks in advance

Enter recovery and do a factory reset.
Fixed? Good
Not fixed? Re-flash rom
Fixed now? Good
Can't enter Recovery? Enter download mode, flash Stock ROM through ODIN
Fixed now? Good
Can't enter Download? I can't help with this one

Ohh sorry but if ur screen not even getting on in boot screen like Madness1414 said no way to unroot untill u fix ur screen
Sent from my GT-N7100 using Tapatalk

Madness1414 said:
when you reboot, can you see those white words(galaxy note 2 etc.)? if you cant see those, i am sorry, but it is going to be a screen problem.
you rooted it, but it doesnt matter because they wont be doing anything with your system. they will just change the LCD, so no need to unroot it.
Click to expand...
Click to collapse
nope. cant see a thing. ohh. but, if they fix the screen, they must turn it on and see wether it's working or not. i use joeldroid and when booting, after galaxy note 2 word, google logo will come up. will they notice that the device is rooted or not?

If your screen is dead, they can't check if the phone is rooted until they fix the screen
Even if they fix the screen, they will most likely be too lazy to check if its rooted.
I once completely destroyed my partitions on my old galaxy by entering a Motorola command in Terminal, + it was rooted
I got my money back

gangster082 said:
Ohh sorry but if ur screen not even getting on in boot screen like Madness1414 said no way to unroot untill u fix ur screen
Sent from my GT-N7100 using Tapatalk
Click to expand...
Click to collapse
humm. guess it's the screen problem then. thanks!

Mashed_Potatoes said:
If your screen is dead, they can't check if the phone is rooted until they fix the screen
Even if they fix the screen, they will most likely be too lazy to check if its rooted.
I once completely destroyed my partitions on my old galaxy by entering a Motorola command in Terminal, + it was rooted
I got my money back
Click to expand...
Click to collapse
really? this post really make me more relieved. :good:
think i'll let it off for the time being. i'll try to turn it on. if it can be turned on, i'll unroot. if not, guess i just send it like that. thanks a lot.

trueVizard said:
really? this post really make me more relieved. :good:
think i'll let it off for the time being. i'll try to turn it on. if it can be turned on, i'll unroot. if not, guess i just send it like that. thanks a lot.
Click to expand...
Click to collapse
Good luck, hopefully you'll have it fixed for free!

Mashed_Potatoes said:
Good luck, hopefully you'll have it fixed for free!
Click to expand...
Click to collapse
so, i send the phone to the samsung. and they said the problem is the lcd and the main board. i cannot claim the warranty since they know it's rooted. :crying::crying: now, i dont know to do. who knows how much it is cost to fix the lcd and main board.

I can't belive samsung won't fix. What country are you from
Sent from my GT-N7105 using xda app-developers app

trueVizard said:
so, i send the phone to the samsung. and they said the problem is the lcd and the main board. i cannot claim the warranty since they know it's rooted. :crying::crying: now, i dont know to do. who knows how much it is cost to fix the lcd and main board.
Click to expand...
Click to collapse
Oh man that sucks....i acutally sent it to the Online Store i bought it from, they have their repair shop.
I guess i've would've had the same fate if i sent it to Samsung
LCD and the Mobo cost as much as a new Note 2.....LCD is around 100 euros and Mobo is around 150-200eur

Mashed_Potatoes said:
Oh man that sucks....i acutally sent it to the Online Store i bought it from, they have their repair shop.
I guess i've would've had the same fate if i sent it to Samsung
LCD and the Mobo cost as much as a new Note 2.....LCD is around 100 euros and Mobo is around 150-200eur
Click to expand...
Click to collapse
yeah. that really sucks. oohh. the price. it's really same price with the new one. humphh. oh, another question. i bought 2 years of warranty. 1 year from samsung. and another year when i bought the phone. thinking to send the phone to the store that i bought from. but, on my note 2, it's already written 'root' with marker. . will it allowed?

thedadio said:
I can't belive samsung won't fix. What country are you from
Sent from my GT-N7105 using xda app-developers app
Click to expand...
Click to collapse
samsung can fix it. but it'll cost me money since they know it's rooted. i'm from malaysia.

trueVizard said:
on my note 2, it's already written 'root' with marker. . will it allowed?
Click to expand...
Click to collapse
WOW. I didn't know someone can be an asshole this big.
I don't know man.....i don't think so :/
You could try removing the marker with something, and then try sending to the Store you bought it from.
The thing is, with a phone this expensive, no one will give up easily, if it was a 100-200$ phone you would get a replacement no doubt...

the sam but another problem...
Hey i have the Problem that i cant see anymore BUT i dont root or modified my Phone and i can see a colorful screen.
What do you think. is the screen damage or is it the GPU chip?
https://www.dropbox.com/s/4wybvdmtqnsrky0/20131125_013437.jpg

Mashed_Potatoes said:
WOW. I didn't know someone can be an asshole this big.
I don't know man.....i don't think so :/
You could try removing the marker with something, and then try sending to the Store you bought it from.
The thing is, with a phone this expensive, no one will give up easily, if it was a 100-200$ phone you would get a replacement no doubt...
Click to expand...
Click to collapse
yeah. i was totally shocked when i found that written at the battery slot. Guess i'll jus go fix the lcd only since there is sound coming when i push the power button. they said it will cost about 400$ to repair it. 200$ for the lcd and 200$ for the main board. i think they just want it to be original just as new. that's why they want to change the main board. what do you think?

sl33p3r85 said:
Hey i have the Problem that i cant see anymore BUT i dont root or modified my Phone and i can see a colorful screen.
What do you think. is the screen damage or is it the GPU chip?
https://www.dropbox.com/s/4wybvdmtqnsrky0/20131125_013437.jpg
Click to expand...
Click to collapse
i think the screen problem. try send it to the samsung. still got warranty right?

HTC Desire 820 shows only HTC logo and then the screen blacksout

It happened some days back. I was using the phone and suddenly it turned off. It was not turning on afterwards.
I plugged in the device and it shows the RED indication light, but it is not turning on.
I tried the combinations for RECOVERY MODE and it is not working.
But today some combination worked and the HTC LOGO showed up and suddenly the screengot blacked out.
But, when i pressed the VOLUME DOWN + POWER the sound of SCREENSHOT NOTIFICATION is played.
Some combination made the FLASH LIGHT to glow.
Please help.

Most likely the battery is out of order.

tomal said:
Most likely the battery is out of order.
Click to expand...
Click to collapse
But why does it plays a screenshot notification and what about the flash?

AK1705 said:
But why does it plays a screenshot notification and what about the flash?
Click to expand...
Click to collapse
Most probably your screen is damaged.
Same happened to me a year ago, I was playing music on my phone and suddenly the display went off..Tried restarting it a few times, still no use...Finally I took it to service center, they replaced it...Luckily I had warranty..!!
All the best mate!

hitesh_hotchandani1993 said:
Most probably your screen is damaged.
Same happened to me a year ago, I was playing music on my phone and suddenly the display went off..Tried restarting it a few times, still no use...Finally I took it to service center, they replaced it...Luckily I had warranty..!!
All the best mate!
Click to expand...
Click to collapse
I do think that, most probably the screen is damaged. Every signs confirm it.
But, the thing is that the HTC logo appears during some combination of buttons and that too in good shape- In good colour and brightness.
By the way, my warranty period is over.

Did you dropped your phone on the floor?
If yes, it may cause some connections nodes in the device loosen. Search for some disassembly videos on Youtube so that you will know what is related and how to fix it.
Sent from my htc_a51dtul using XDA Labs

iSaidyiu said:
Did you dropped your phone on the floor?
If yes, it may cause some connections nodes in the device loosen. Search for some disassembly videos on Youtube so that you will know what is related and how to fix it.
Sent from my htc_a51dtul using XDA Labs
Click to expand...
Click to collapse
Yes, some days back i dropped my phone on the floor.
Just like you said, the connection nodes may be losen.
I will check it

AK1705 said:
I do think that, most probably the screen is damaged. Every signs confirm it.
But, the thing is that the HTC logo appears during some combination of buttons and that too in good shape- In good colour and brightness.
By the way, my warranty period is over.
Click to expand...
Click to collapse
Oh..If the logo appears, then its probably not a hardware issue.
Take it to the service center, hope they give you a proper reason for it.
All the best.

AK1705 said:
Yes, some days back i dropped my phone on the floor.
Just like you said, the connection nodes may be losen.
I will check it
Click to expand...
Click to collapse
But it should be an immediate failure but not after a few days, maybe it is not a hardware issue.
Sent from my htc_a51dtul using XDA Labs

hitesh_hotchandani1993 said:
Oh..If the logo appears, then its probably not a hardware issue.
Take it to the service center, hope they give you a proper reason for it.
All the best.
Click to expand...
Click to collapse
Yes, i think so....

iSaidyiu said:
But it should be an immediate failure but not after a few days, maybe it is not a hardware issue.
Sent from my htc_a51dtul using XDA Labs
Click to expand...
Click to collapse
Oopz....
Confused.....!