I'm pretty sure this has been asked and answered but I just can't find anything to help me. My Incredible won't charge. I took it to Verizon and the person there said the port was bent. Is there anyway I can fix it myself or do I gotta pay the 150 I was quoted for the replacement on my insurance?
DincWeeman said:
I'm pretty sure this has been asked and answered but I just can't find anything to help me. My Incredible won't charge. I took it to Verizon and the person there said the port was bent. Is there anyway I can fix it myself or do I gotta pay the 150 I was quoted for the replacement on my insurance?
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Click to collapse
if the contacts are still soldered onto the motherboard properly, then you should just be able to bend it back. you may need to take apart the phone. If the contacts came loose, you will need to re-solder them (requires soldering skills as the points can be very small) or to replace it. Honestly i think you could find another incredible or a different phone for cheaper than 150.
I probably could but I have had bad luck buying phones online.
Im starting to have the same problem. I have to put my phone in weird positions to get it to charge. I've tried cleaning the contacts and air blasted it and still acts weird.
Sent from my ADR6300 using xda premium
I can't even do that mine just wont charge..
I know it would be a pain, but buy a second battery and a wall battery charger. Then you can charge one battery with the wall charger while using the other and switch them back and forth. Its inconvinent, but a lot cheaper than a new port or a new phone.
Seems like the best option I can't afford the insurance or a phone at the moment
Related
I don't know if there was already a thread about this, but I searched and didn't find anything.
So my USB port on my cappy is busted, so I had to buy this. I just got it today, but was disappointed to find out that it only charges the battery included (which I believe is a fascinate battery), and I can't use the other 2 batteries I have. The fascinate battery works fine, but I'd rather have 2 batteries to use for a backup. Could someone explain to me why it doesn't charge my cappy/i9000 batteries or any solution?
Edit: Also, nobody else seems to have this problem from reading the reviews.
Well the first thing that comes to mind for me is, are you sure the usb on your phone is busted? Maybe the problem is your original battery has stopped taking a charge. You said busted but I don't know if you mean physically as in you can no longer stick your wire in it, or just when you plug it in the battery does not get charged.
Busted isn't a concise enough description of the problem for me to be able to give a better answer.
I use the oem spare battery charger/stand and i love it.. Might want to try that if you dont get a repair or warranty done
Sent from my SAMSUNG-SGH-I897 using XDA App
fianor said:
Well the first thing that comes to mind for me is, are you sure the usb on your phone is busted? Maybe the problem is your original battery has stopped taking a charge. You said busted but I don't know if you mean physically as in you can no longer stick your wire in it, or just when you plug it in the battery does not get charged.
Busted isn't a concise enough description of the problem for me to be able to give a better answer.
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Click to collapse
Lol sorry, my usb port will not charge or sync at all. I also JUST ordered another battery, so unless my old battery stopped charging right when my usb port broke, and the new one I got was broken, I don't think it's a problem with the batteries. I just don't know why it would charge the fascinate battery and not my 2 cappy batteries.
xhozt said:
I use the oem spare battery charger/stand and i love it.. Might want to try that if you dont get a repair or warranty done
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
But that is what I'm using? I'm waiting for connexion2005 to offer the repair, unless someone else wants to point me to another reliable repair service.
Thnikk said:
Lol sorry, my usb port will not charge or sync at all. I also JUST ordered another battery, so unless my old battery stopped charging right when my usb port broke, and the new one I got was broken, I don't think it's a problem with the batteries. I just don't know why it would charge the fascinate battery and not my 2 cappy batteries.
But that is what I'm using? I'm waiting for connexion2005 to offer the repair, unless someone else wants to point me to another reliable repair service.
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Click to collapse
I just found myself in the same position as of two days ago (damned questionable design for the way the cappy's USB port is set and secured). Did you ever find out if there was a reason why you couldn't charge the batteries that originally came with the phone?
FYI: My timing for the 1 year warranty was awful in that it expired 19 days ago. As for insurance repair/replacement, I wasn't looking at replacing my cappy for approximately $125. So, after looking at doing a Walmart/Target deal, and then finding out they are still charging for tax, when it came down to costs I went with the external charger and replacement battery option after a lot of reading on the web, amazon, and then eventually to the posts on this topic....
LMSarmiento said:
I just found myself in the same position as of two days ago (damned questionable design for the way the cappy's USB port is set and secured). Did you ever find out if there was a reason why you couldn't charge the batteries that originally came with the phone?
FYI: My timing for the 1 year warranty was awful in that it expired 19 days ago. As for insurance repair/replacement, I wasn't looking at replacing my cappy for approximately $125. So, after looking at doing a Walmart/Target deal, and then finding out they are still charging for tax, when it came down to costs I went with the external charger and replacement battery option after a lot of reading on the web, amazon, and then eventually to the posts on this topic....
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Click to collapse
Nah, I'm still using the one battery. Sort of a hassle (I can't use my phone as an alarm since I charge it overnight) but I guess I'm happy that I can at least use the phone. I'm still waiting for someone to offer a cheap repair though. It sucks not being able to put anything on my internal sd and having to use the ota miui updates, but it's better than nothing.
Sent from my I897 using XDA App
Thnikk said:
Nah, I'm still using the one battery. Sort of a hassle (I can't use my phone as an alarm since I charge it overnight) but I guess I'm happy that I can at least use the phone. I'm still waiting for someone to offer a cheap repair though. It sucks not being able to put anything on my internal sd and having to use the ota miui updates, but it's better than nothing.
Sent from my I897 using XDA App
Click to expand...
Click to collapse
Wifi Explorer from the market is great for transferring files to and from the phone using a wifi network since USB is not an option for you.
https://market.android.com/details?id=com.dooblou.WiFiFileExplorer&feature=search_result
IIRC the Fascinated battery won't charge in a Captivate and vice versa. They have different part numbers. I'm not sure of the techincal details but it has something to do with the different currents the two phones charge at.
beast534 said:
Wifi Explorer from the market is great for transferring files to and from the phone using a wifi network since USB is not an option for you.
https://market.android.com/details?id=com.dooblou.WiFiFileExplorer&feature=search_result
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Click to collapse
I've been using dropbox for a while, but I really need a USB connection since I want to continue work on my theme and it requires so much trial and error.
linway said:
IIRC the Fascinated battery won't charge in a Captivate and vice versa. They have different part numbers. I'm not sure of the techincal details but it has something to do with the different currents the two phones charge at.
Click to expand...
Click to collapse
Well that's a bit irritating. I guess then shouldn't have been advertising it as a charger for all phones, then.
I could probably do the repair work if pointed to the correct part necessary to replace the broken USB port. I fear one of these days my Captivate will suffer the same fate.
My qualifications: I do a lot of fine SMD/SMT reworking by hand. Mainly video game consoles and other consumer electronic goods. I have reputation/feedback on other forums as well as eBay if desired.
Thnikk said:
I don't know if there was already a thread about this, but I searched and didn't find anything.
So my USB port on my cappy is busted, so I had to buy this. I just got it today, but was disappointed to find out that it only charges the battery included (which I believe is a fascinate battery), and I can't use the other 2 batteries I have. The fascinate battery works fine, but I'd rather have 2 batteries to use for a backup. Could someone explain to me why it doesn't charge my cappy/i9000 batteries or any solution?
Edit: Also, nobody else seems to have this problem from reading the reviews.
Click to expand...
Click to collapse
You are not alone, ordered mine (the charger only)
And it won't charge any of my batteries (2 OEMs and 1 that comes with the phone)
Now it sits there as a glorified dock.
APE992 said:
I could probably do the repair work if pointed to the correct part necessary to replace the broken USB port. I fear one of these days my Captivate will suffer the same fate.
My qualifications: I do a lot of fine SMD/SMT reworking by hand. Mainly video game consoles and other consumer electronic goods. I have reputation/feedback on other forums as well as eBay if desired.
Click to expand...
Click to collapse
You could try asking connexion2005, I think he said he was getting the part at some point. Thanks for offering, people like you make me enjoy xda
41LY45 said:
You are not alone, ordered mine (the charger only)
And it won't charge any of my batteries (2 OEMs and 1 that comes with the phone)
Now it sits there as a glorified dock.
Click to expand...
Click to collapse
We should write some nasty reviews since nobody else did D:<
Thnikk said:
We should write some nasty reviews since nobody else did D:<
Click to expand...
Click to collapse
Well, isn't there anything in Amazon against false advertising? ;D
Sent from my SAMSUNG-SGH-I897 using XDA App
Alright. I searched a bit and didn't see anything like this so here goes.
I've had charging issues with my evo for the past few weeks, I have to let the cord hang down or the phone would refuse to charge.
I got sick of it tonight and -stupidly- opened it up, thinking I could fix it.
The charging port was apparently extremely loose and completely broke off when I opened it up.
I am also rooted, Think the insurance will cover me, what with opening the phone and root?
If you google evo charge port loose/broken you will get alot of hits. Some say they get a replacement some say sprint would not cover it for them. It seems like it depends on the store. As long as you didnt mess anything up when you took it apart they shouldnt be able to tell. Some say they got a replacement even with the phone rooted, but it would be a good idea to unroot first just to be safe. Imo I would call sprint first and if they say you can get it replaced get them to note that on your account before you goto the store.
The warranty won't cover it, but the insurance should (i.e., you pay the $100 deductible). I don't think there's an exclusion for having tampered with the device, but if you're worried, you could also just report it lost instead of broken, since the insurance covers that too. Just don't try to do something sketchy like Craigslist the old phone if you do that, as they'll have it blacklisted -- just pitch it, recycle it, or find some other creative way to dispose of it. I actually don't think you even need to report it as lost though, since it's supposed to cover physical damage as well.
If you hadn't opened it up, you could have got it replaced without paying - at least at the right store. Mine was the same way, and the one I have now seems to be getting there. I had to put the phone on the edge of my table with the cord hanging down to the outlet. It's a fairly common problem. When I took the phone in, the guy didn't even look at it until he had to get information off of it. He ordered a new one through insurance, but no deductible. I picked up the new one the next day.
You can try taking it in, but if it's obvious that you opened it & the port is entirely broken off they might make you pay the deductible. The only reason I haven't taken this one in is because I use an external charger and just switch out batteries. And up until now I didn't want to get a refurb that I couldn't root.
Sent from my PC36100 using Tapatalk
Well there's no way I'd craigslist it. I might just use it for parts if i keep it, I'll take it to the store and hopefully they'll just replace it.
I don't really care about a deductible.
I might end up just going to assurion and having them just send one out.
Idk when your upgrade is avail but some people have said they called sprint and got an early upgrade.
Oh my upgrade is up, I'd have to pay $200, though. I doubt my evo would be worth the $150 buyback now.
EDIT: Well, $125
Since the evo has been put on the EOL list they might give you the trade in. Only one way to find out call.
Not sure if this helps but here's a PDF i found somewhere one here regarding Sprint's policy.
I'll have to call or stop by the store tomorrow, I looked at the buyback and they will buy damaged devices, so just selling my Evo and getting an E3D would be cheaper if they make me pay the deductible.
Post a pic and I'll tell you if it's covered by ESRP or ERP.
Ophois said:
Alright. I searched a bit and didn't see anything like this so here goes.
I've had charging issues with my evo for the past few weeks, I have to let the cord hang down or the phone would refuse to charge.
I got sick of it tonight and -stupidly- opened it up, thinking I could fix it.
The charging port was apparently extremely loose and completely broke off when I opened it up.
I am also rooted, Think the insurance will cover me, what with opening the phone and root?
Click to expand...
Click to collapse
Check my sig. If the contact pads are not pulled off the board then it's a free replacement under "device known issues- Evo charge port durability". If anybody tells you otherwise they are wrong.
Alright-Here are the pictures, sorry for the horrid quality, My Evo was my only good camera so I had to use the built-in webcam on my laptop.
As you can see the micro usb port is entirely detached from the board. One of the points where it connected to the board is missing as well, If it weren't for that i could just tape it on.
Lokifish Marz said:
Check my sig. If the contact pads are not pulled off the board then it's a free replacement under "device known issues- Evo charge port durability". If anybody tells you otherwise they are wrong.
Click to expand...
Click to collapse
correct, however since he opened up his phone, his warranty is void. The only way to get it replaced is though insurance with a deductible now.
Hey, I found a thread on this in the SII threads to no resolution. My phone's battery has been flaky at best and when I try to reboot it I get a temperature gauge with a yellow arrow (and am not allowed to boot until I plug in the phone). Can anyone point me in the right direction on how to resolve this?
I've Reset Battery Stats and I've wiped and tried multiple roms to no avail.
I had a very similar problem. The other symptoms I had were that the phone was not recognized on computer because of the USB and the notification light wouldn't go off like it thought it was charging. By any chance do you have any of those symptoms?
Littlefield said:
Hey, I found a thread on this in the SII threads to no resolution. My phone's battery has been flaky at best and when I try to reboot it I get a temperature gauge with a yellow arrow (and am not allowed to boot until I plug in the phone). Can anyone point me in the right direction on how to resolve this?
I've Reset Battery Stats and I've wiped and tried multiple roms to no avail.
Click to expand...
Click to collapse
If you have a sprint epic 4g touch you shouldnt be on the sII section I almost bricked my phone when I got confused about the models and tried to flash a rom from there. On to the battery issue it sounds to me like you might need a new battery or there might be something wrong with the phone. I had an issue similar to that where my phone would out of the blue say battery disconnected when I charged it. I took it to sprint and it turned out it was a bad charger that was shorting my phone out. Have you tried a different charger? Believe me they can cause problems that last long after you have disconnected them. I would try a different charger and if that doesnt work take it to sprint and they will test it out and if it needs a new battery they will give you one for free and if it is something with the phone they will replace it for 35 assuming you bought it from sprint. O ya also if you take it to sprint make sure you unroot it/ return it back to stock because when I took mine in that is the first thing they asked and when I gave it to them to look at it the first thing they did was go to about phone to see if I was running any custom roms or kernals or anything like that.
I agree with rbtrucking. Sounds like a hardware issue. what is the temp hanging at? if it's really overheating a temp program should tell you if it's really actually hot or if the sensor is just going nuts, especially considering you've already tried multiple roms. I'm new to Sprint (switched from T-Mobile) so I don't know how forgiving the insurance is about sending you a new battery, but with T-Mobile I had a similar issue and they sent me a new battery free of charge. I would start with the battery first and if that doesn't work, you may wanna consider flashing to stock and sending it back for a refurb.
xST4T1K said:
I agree with rbtrucking. Sounds like a hardware issue. what is the temp hanging at? if it's really overheating a temp program should tell you if it's really actually hot or if the sensor is just going nuts, especially considering you've already tried multiple roms. I'm new to Sprint (switched from T-Mobile) so I don't know how forgiving the insurance is about sending you a new battery, but with T-Mobile I had a similar issue and they sent me a new battery free of charge. I would start with the battery first and if that doesn't work, you may wanna consider flashing to stock and sending it back for a refurb.
Click to expand...
Click to collapse
Sprint is very good with customer service in my experience. Just go to a sprint store with a repair center and if you don't have insurance and the phone cannot be fixed they will give you a new one for only 35 dollars. Also they will give you a new battery free of charge if you need one. If they don't have one in the store they will mail it free of charge. I just dealt with them the other day and this is what they told me.
rbtrucking said:
Sprint is very good with customer service in my experience. Just go to a sprint store with a repair center and if you don't have insurance and the phone cannot be fixed they will give you a new one for only 35 dollars. Also they will give you a new battery free of charge if you need one. If they don't have one in the store they will mail it free of charge. I just dealt with them the other day and this is what they told me.
Click to expand...
Click to collapse
Good to know, T-Mobile wasn't so forgiving. They replaced my battery but tried to screw me on my insurance claiming the rates have been raised since the previous time I needed a replacement and tried to charge me $200 for a Motorola Defy that was selling new at the time for $350. What's the point of insurance if I can buy it on Ebay for cheaper ha.
Update:
So I took it into Sprint and after a night with the phone they weren't able to fix it and said there was corrosion damage on the charging port and he tried to scrape it off but it didn't fix it. He showed me the corrosion using a high-tech magnifying glass so I know he wasn't lying.
Anyway, because I didn't want to spend $100 to get insurance replacement, I got home, whipped out the rubbing alcohol, my girlfriend's hair pin, and some cotton swabs and went to town on it.... so far so good. Hopefully the corrosion doesn't come back but even if I have to do that from time to time I won't mind.
Littlefield said:
Update:
So I took it into Sprint and after a night with the phone they weren't able to fix it and said there was corrosion damage on the charging port and he tried to scrape it off but it didn't fix it. He showed me the corrosion using a high-tech magnifying glass so I know he wasn't lying.
Anyway, because I didn't want to spend $100 to get insurance replacement, I got home, whipped out the rubbing alcohol, my girlfriend's hair pin, and some cotton swabs and went to town on it.... so far so good. Hopefully the corrosion doesn't come back but even if I have to do that from time to time I won't mind.
Click to expand...
Click to collapse
How was there corrosion damage? did you get the phone wet?
My verizon gnex usb charging port was acting wonky for a bit, so I had to angle the cord a certain way for the phone to charge. I saw the thread on here (via lifehacker I think) that said to bend the "tab" thing that can be seen inside the port upwards. That actually helped and the phone was charging fine for a week or so. Then a few days ago it just totally went kaputt and wont charge at all.
I called verizon and they wont help at all since my 1 year manufacturers warranty was up in december. And their customer service is really just a sales team as their first suggestion was to buy a new battery and "try" that, then they suggested I buy one of their used samsung galaxy stellar (Never even heard of it!) for $250.
So does anybody have any suggestions on how I could repair/replace the port myself, or get verizon or samsung to fix it?
sd0070 said:
My verizon gnex usb charging port was acting wonky for a bit, so I had to angle the cord a certain way for the phone to charge. I saw the thread on here (via lifehacker I think) that said to bend the "tab" thing that can be seen inside the port upwards. That actually helped and the phone was charging fine for a week or so. Then a few days ago it just totally went kaputt and wont charge at all.
I called verizon and they wont help at all since my 1 year manufacturers warranty was up in december. And their customer service is really just a sales team as their first suggestion was to buy a new battery and "try" that, then they suggested I buy one of their used samsung galaxy stellar (Never even heard of it!) for $250.
So does anybody have any suggestions on how I could repair/replace the port myself, or get verizon or samsung to fix it?
Click to expand...
Click to collapse
Edit: do they make a 3 pin charger? How bout an external battery charger?
You can buy a charging port off eBay. I bought one there for $16 with free shipping. Had to come from China, but I had mine in less than a week. Directions for procedure can be found on ifixit.
kyoteqwik said:
You can buy a charging port off eBay. I bought one there for $16 with free shipping. Had to come from China, but I had mine in less than a week. Directions for procedure can be found on ifixit.
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Click to collapse
Thanks, I just found that ifixit article in the meantime. There are no reassembly instructions though which turned me off. I consider myself pretty capable at following instructions but dont have much experience in electronics. How difficult was it for you?
I was able to get mine working again, so I haven't actually replaced mine yet. I used a needle and cleaned all around the charging port, and also gently scratched pins with needle. Would recommend pulling battery if you should try this. It has been about a month and so far no more problems for me.
I have had the phone apart a few times and it doesn't look too bad though.
My USB port has been bad for at least six months. I tried fixing it and ended up shorting something inside the phone. Even the 3 prongs won't charge my phone. Says it is charging but battery won't charge. My solution. Bought two extra batteries and external charger. Love it. Battery dies and just throw in a new one and instantly at 100 percent. You could find a cell phone repair place and they can change the port. No soldering needed on this phone. Just make sure they order the vzw port and not the GSM. They are not the same.
thank you!
kyoteqwik said:
I was able to get mine working again, so I haven't actually replaced mine yet. I used a needle and cleaned all around the charging port, and also gently scratched pins with needle. Would recommend pulling battery if you should try this. It has been about a month and so far no more problems for me.
I have had the phone apart a few times and it doesn't look too bad though.
Click to expand...
Click to collapse
So far this solution has worked for me. I pulled my battery and gently scratched the top of the pins. The phone now charges like it is supposed to. The port must get I build up of gunk in there.
Thanks for your tip
Hello all, I have a friend who's wife's note 2 has have had rough life. Cracked screen cause of drops, minimal H2o damage, but despite all the miss-fortune her phone still works. It still makes and receives phone calls and texts, camera works, but the only problem now is that when connected to the charger a prompt comes up reading that the Battery is disconnected. We have swapped out each others batteries to see if that was the problem and it was not. Also this is a brand new battery my friend has just purchased. We did a factory reset thinking it might be a software issue, but to no avail. Any one else heard or seen this problem any where else? He is taking it into sprint today but that might be costly...sooo any ideas guys? Thank you.
-Paint pb Balla-
I have. Sounds like the port is going out or the usb cable is going bad. Swap out the cable first. Also look inside the port. Do you see any of the legs sticking up or anything.
sent from my Provari with a mini rda!
Yes I tried my usb today and no I could not see any prongs sticking up or anything. it looked like mine when I compared.
-Paint pb Balla-
Well the only thing left I can think of is corrosion on the port. If sprint says there is water damage and refuses to replace unless you go to asurion, you should just buy a new port and solder it on yourself. Unless you dont have access to a soldering gun. Then idk.
sent from my Provari with a mini rda!
Well thanks for trying to help us out man. He did ask about the insurance but apparently with the note 2 it is 200.00$ to replace the phone and not the normal 100 dollar fee for a smart phone. I just don't get why(well I do, its a money thing) it has gone from 50.00 bucks with insurance to replace a phone to 100.00 to replace smart phone to 200 for the note 2. I thought we were all under the impression that the note 2 is a smart phone and not a super smart phone. fudging ridiculous yanno. I mean it is a super smart phone but they shouldn't jack up our prices for it.
-Paint pb Balla-