Alright. I searched a bit and didn't see anything like this so here goes.
I've had charging issues with my evo for the past few weeks, I have to let the cord hang down or the phone would refuse to charge.
I got sick of it tonight and -stupidly- opened it up, thinking I could fix it.
The charging port was apparently extremely loose and completely broke off when I opened it up.
I am also rooted, Think the insurance will cover me, what with opening the phone and root?
If you google evo charge port loose/broken you will get alot of hits. Some say they get a replacement some say sprint would not cover it for them. It seems like it depends on the store. As long as you didnt mess anything up when you took it apart they shouldnt be able to tell. Some say they got a replacement even with the phone rooted, but it would be a good idea to unroot first just to be safe. Imo I would call sprint first and if they say you can get it replaced get them to note that on your account before you goto the store.
The warranty won't cover it, but the insurance should (i.e., you pay the $100 deductible). I don't think there's an exclusion for having tampered with the device, but if you're worried, you could also just report it lost instead of broken, since the insurance covers that too. Just don't try to do something sketchy like Craigslist the old phone if you do that, as they'll have it blacklisted -- just pitch it, recycle it, or find some other creative way to dispose of it. I actually don't think you even need to report it as lost though, since it's supposed to cover physical damage as well.
If you hadn't opened it up, you could have got it replaced without paying - at least at the right store. Mine was the same way, and the one I have now seems to be getting there. I had to put the phone on the edge of my table with the cord hanging down to the outlet. It's a fairly common problem. When I took the phone in, the guy didn't even look at it until he had to get information off of it. He ordered a new one through insurance, but no deductible. I picked up the new one the next day.
You can try taking it in, but if it's obvious that you opened it & the port is entirely broken off they might make you pay the deductible. The only reason I haven't taken this one in is because I use an external charger and just switch out batteries. And up until now I didn't want to get a refurb that I couldn't root.
Sent from my PC36100 using Tapatalk
Well there's no way I'd craigslist it. I might just use it for parts if i keep it, I'll take it to the store and hopefully they'll just replace it.
I don't really care about a deductible.
I might end up just going to assurion and having them just send one out.
Idk when your upgrade is avail but some people have said they called sprint and got an early upgrade.
Oh my upgrade is up, I'd have to pay $200, though. I doubt my evo would be worth the $150 buyback now.
EDIT: Well, $125
Since the evo has been put on the EOL list they might give you the trade in. Only one way to find out call.
Not sure if this helps but here's a PDF i found somewhere one here regarding Sprint's policy.
I'll have to call or stop by the store tomorrow, I looked at the buyback and they will buy damaged devices, so just selling my Evo and getting an E3D would be cheaper if they make me pay the deductible.
Post a pic and I'll tell you if it's covered by ESRP or ERP.
Ophois said:
Alright. I searched a bit and didn't see anything like this so here goes.
I've had charging issues with my evo for the past few weeks, I have to let the cord hang down or the phone would refuse to charge.
I got sick of it tonight and -stupidly- opened it up, thinking I could fix it.
The charging port was apparently extremely loose and completely broke off when I opened it up.
I am also rooted, Think the insurance will cover me, what with opening the phone and root?
Click to expand...
Click to collapse
Check my sig. If the contact pads are not pulled off the board then it's a free replacement under "device known issues- Evo charge port durability". If anybody tells you otherwise they are wrong.
Alright-Here are the pictures, sorry for the horrid quality, My Evo was my only good camera so I had to use the built-in webcam on my laptop.
As you can see the micro usb port is entirely detached from the board. One of the points where it connected to the board is missing as well, If it weren't for that i could just tape it on.
Lokifish Marz said:
Check my sig. If the contact pads are not pulled off the board then it's a free replacement under "device known issues- Evo charge port durability". If anybody tells you otherwise they are wrong.
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Click to collapse
correct, however since he opened up his phone, his warranty is void. The only way to get it replaced is though insurance with a deductible now.
Related
i had to file a claim with asurion, they sent me a dinc 2. its a nice phone. i noticed today when going over it, that one of the tabs to connect the back antenna is bent. i tried to bend it back and flinggg part of it flew off. its the one to the shorter antenna strip. i need you guys opinion, will this effect me? part of the tab is still there and i think its hitting the connection but i dont kno, the ocd in me wants to keep working on it. and i dont want to deal with assurion again cause they are hell to deal with. please any insites would be awesome.
unfortunately this phone won't work without the back battery cover, because it has those connectors to give you service. I coincidentally have a brand new OEM back case. ur for cheap if you need. PM me.
they are sending refurbs with the back cover with this phone so I kept one, and they never charged me so it's brand new.
Same thing happened here - just got a pair of dinc2's as replacement for our craptastic fascinates. Both came with the backs included, and they sent us a pair of new backs, which i'll be keeping as spares since they're so critical on this phone. not the kind of thing you can go without for a day or two.
mikells43 said:
i had to file a claim with asurion, they sent me a dinc 2. its a nice phone. i noticed today when going over it, that one of the tabs to connect the back antenna is bent. i tried to bend it back and flinggg part of it flew off. its the one to the shorter antenna strip. i need you guys opinion, will this effect me? part of the tab is still there and i think its hitting the connection but i dont kno, the ocd in me wants to keep working on it. and i dont want to deal with assurion again cause they are hell to deal with. please any insites would be awesome.
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Click to collapse
You really shouldn't try bending things that look out of place. You can try warranty replacement but if you mention what you did or they check before sending the replacement (I believe they cross-ship so this may not apply) then they are likely to reject warranty replacement and will require another insurance replacement.
With new/refurb devices that are in warranty, it's best to return it if there's a manufacturing defect.
thing is i dont honestlly know if ti was a manufacturing defect. the phone seems fine service wise. it jumps around like my inc1 did service wise. so it seems good for now. and i know i need the back, it wolnt even make a call without it. im gonna hold off and roll the dice and see if it holds up. i dont want to deal with assurion again, and once u do it thru them u have to call them if anythigns wrong with it. u can't call vz and say i need a replacement after u get a phone from asurion. sux. any other advice u guys have? if u google android central htc inc 2 review it shows the prongs in the one photo. the back has nothing to do with where mines bent, its on the board of the phone..
just now: i did what u said, called assurion, talked to an awesome rep. new phone is coming tomm. its going to be a brand new phone too, no referb. he was no bs, and took care of my prob. thanks guys.
Hey, I found a thread on this in the SII threads to no resolution. My phone's battery has been flaky at best and when I try to reboot it I get a temperature gauge with a yellow arrow (and am not allowed to boot until I plug in the phone). Can anyone point me in the right direction on how to resolve this?
I've Reset Battery Stats and I've wiped and tried multiple roms to no avail.
I had a very similar problem. The other symptoms I had were that the phone was not recognized on computer because of the USB and the notification light wouldn't go off like it thought it was charging. By any chance do you have any of those symptoms?
Littlefield said:
Hey, I found a thread on this in the SII threads to no resolution. My phone's battery has been flaky at best and when I try to reboot it I get a temperature gauge with a yellow arrow (and am not allowed to boot until I plug in the phone). Can anyone point me in the right direction on how to resolve this?
I've Reset Battery Stats and I've wiped and tried multiple roms to no avail.
Click to expand...
Click to collapse
If you have a sprint epic 4g touch you shouldnt be on the sII section I almost bricked my phone when I got confused about the models and tried to flash a rom from there. On to the battery issue it sounds to me like you might need a new battery or there might be something wrong with the phone. I had an issue similar to that where my phone would out of the blue say battery disconnected when I charged it. I took it to sprint and it turned out it was a bad charger that was shorting my phone out. Have you tried a different charger? Believe me they can cause problems that last long after you have disconnected them. I would try a different charger and if that doesnt work take it to sprint and they will test it out and if it needs a new battery they will give you one for free and if it is something with the phone they will replace it for 35 assuming you bought it from sprint. O ya also if you take it to sprint make sure you unroot it/ return it back to stock because when I took mine in that is the first thing they asked and when I gave it to them to look at it the first thing they did was go to about phone to see if I was running any custom roms or kernals or anything like that.
I agree with rbtrucking. Sounds like a hardware issue. what is the temp hanging at? if it's really overheating a temp program should tell you if it's really actually hot or if the sensor is just going nuts, especially considering you've already tried multiple roms. I'm new to Sprint (switched from T-Mobile) so I don't know how forgiving the insurance is about sending you a new battery, but with T-Mobile I had a similar issue and they sent me a new battery free of charge. I would start with the battery first and if that doesn't work, you may wanna consider flashing to stock and sending it back for a refurb.
xST4T1K said:
I agree with rbtrucking. Sounds like a hardware issue. what is the temp hanging at? if it's really overheating a temp program should tell you if it's really actually hot or if the sensor is just going nuts, especially considering you've already tried multiple roms. I'm new to Sprint (switched from T-Mobile) so I don't know how forgiving the insurance is about sending you a new battery, but with T-Mobile I had a similar issue and they sent me a new battery free of charge. I would start with the battery first and if that doesn't work, you may wanna consider flashing to stock and sending it back for a refurb.
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Click to collapse
Sprint is very good with customer service in my experience. Just go to a sprint store with a repair center and if you don't have insurance and the phone cannot be fixed they will give you a new one for only 35 dollars. Also they will give you a new battery free of charge if you need one. If they don't have one in the store they will mail it free of charge. I just dealt with them the other day and this is what they told me.
rbtrucking said:
Sprint is very good with customer service in my experience. Just go to a sprint store with a repair center and if you don't have insurance and the phone cannot be fixed they will give you a new one for only 35 dollars. Also they will give you a new battery free of charge if you need one. If they don't have one in the store they will mail it free of charge. I just dealt with them the other day and this is what they told me.
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Click to collapse
Good to know, T-Mobile wasn't so forgiving. They replaced my battery but tried to screw me on my insurance claiming the rates have been raised since the previous time I needed a replacement and tried to charge me $200 for a Motorola Defy that was selling new at the time for $350. What's the point of insurance if I can buy it on Ebay for cheaper ha.
Update:
So I took it into Sprint and after a night with the phone they weren't able to fix it and said there was corrosion damage on the charging port and he tried to scrape it off but it didn't fix it. He showed me the corrosion using a high-tech magnifying glass so I know he wasn't lying.
Anyway, because I didn't want to spend $100 to get insurance replacement, I got home, whipped out the rubbing alcohol, my girlfriend's hair pin, and some cotton swabs and went to town on it.... so far so good. Hopefully the corrosion doesn't come back but even if I have to do that from time to time I won't mind.
Littlefield said:
Update:
So I took it into Sprint and after a night with the phone they weren't able to fix it and said there was corrosion damage on the charging port and he tried to scrape it off but it didn't fix it. He showed me the corrosion using a high-tech magnifying glass so I know he wasn't lying.
Anyway, because I didn't want to spend $100 to get insurance replacement, I got home, whipped out the rubbing alcohol, my girlfriend's hair pin, and some cotton swabs and went to town on it.... so far so good. Hopefully the corrosion doesn't come back but even if I have to do that from time to time I won't mind.
Click to expand...
Click to collapse
How was there corrosion damage? did you get the phone wet?
Ive read about EVOs getting stuck in car mode and that it is something to do with the USB port. Usually from getting wet but my phone has never been wet.
I wanna know if there is a way to fix it. I bought the phone with no insurrance so I am fully prepared to crack open the phone if I have to.
I may have got this Evo for "free" but its only been a year. I don't want to buy a new phone just yet.
Sent from my EVO 4G
Just pry off the back, no cracking involved. Pull the battery, this should reboot the phone.
SUCCESSOR said:
Ive read about EVOs getting stuck in car mode and that it is something to do with the USB port. Usually from getting wet but my phone has never been wet.
I wanna know if there is a way to fix it. I bought the phone with no insurrance so I am fully prepared to crack open the phone if I have to.
I may have got this Evo for "free" but its only been a year. I don't want to buy a new phone just yet.
Sent from my EVO 4G
Click to expand...
Click to collapse
There is a setting in car mode to automatically launch when docked. Disable it. I had this problem a while back and a lot of other people said it was bc of the usb port thinking something was plugged in.
SUCCESSOR said:
Ive read about EVOs getting stuck in car mode and that it is something to do with the USB port. Usually from getting wet but my phone has never been wet.
I wanna know if there is a way to fix it. I bought the phone with no insurrance so I am fully prepared to crack open the phone if I have to.
I may have got this Evo for "free" but its only been a year. I don't want to buy a new phone just yet.
Sent from my EVO 4G
Click to expand...
Click to collapse
I work in a Sprint repair center, and we see this every now and again. Though liquid can cause this, usually that isn't the case. If you've already made sure it is disabled at startup like the above stated, it is probably a connection problem from your USB port and the board of the phone. The same issue can also cause the phone to automatically go to speakerphone when making calls. What happens is there is a bridged connection between two of the charging port pins on the board, usually the 4th and 5th pin (there are 5 pins on the evo).
The fix: if there is a repair center near you that can do resoldering work proficiently, take it there and have them fix it. Corporate stores don't have the priviledge of working with soldering equipment as of yet, so they won't be able to fix it, so it would have to be a retail service center. Otherwise, if there isn't a place that can fix it, any Sprint authorized repair center should be able to order a replacement for you as long as there isn't any evidence of liquid or physical damage on the outside or inside of the phone. If you have insurance, should be free (if no liquid/physical damage), if not then it will be $35. If they give you any problems, PM me.
I'm pretty sure this has been asked and answered but I just can't find anything to help me. My Incredible won't charge. I took it to Verizon and the person there said the port was bent. Is there anyway I can fix it myself or do I gotta pay the 150 I was quoted for the replacement on my insurance?
DincWeeman said:
I'm pretty sure this has been asked and answered but I just can't find anything to help me. My Incredible won't charge. I took it to Verizon and the person there said the port was bent. Is there anyway I can fix it myself or do I gotta pay the 150 I was quoted for the replacement on my insurance?
Click to expand...
Click to collapse
if the contacts are still soldered onto the motherboard properly, then you should just be able to bend it back. you may need to take apart the phone. If the contacts came loose, you will need to re-solder them (requires soldering skills as the points can be very small) or to replace it. Honestly i think you could find another incredible or a different phone for cheaper than 150.
I probably could but I have had bad luck buying phones online.
Im starting to have the same problem. I have to put my phone in weird positions to get it to charge. I've tried cleaning the contacts and air blasted it and still acts weird.
Sent from my ADR6300 using xda premium
I can't even do that mine just wont charge..
I know it would be a pain, but buy a second battery and a wall battery charger. Then you can charge one battery with the wall charger while using the other and switch them back and forth. Its inconvinent, but a lot cheaper than a new port or a new phone.
Seems like the best option I can't afford the insurance or a phone at the moment
After having the phone and dropping it several times, usually only when getting out of the car, it has finally cracked tonight. Before it usually had no damage done.
So after reading, even though I have full warranty on it, they do not repair cracked phones. I did have it replaced before for free when I bricked it though.
So, if I purposely bricked the phone, would it be possible to get the free warranty replacement to get a new phone without a cracked screen?
Maybe if your lucky but no they wouldn't even change my headphone port at the store in my city because my screen is cracked
computermik3 said:
Maybe if your lucky but no they wouldn't even change my headphone port at the store in my city because my screen is cracked
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Damnit. I can't stand cracked screens (first world problems) but hey, I guess i'm leaving in January for Air Force anyways. But i'll give them a call anyways tomorrow.
I don't think they will do anything. The sprint stores will look for anything to push it to an insurance claim. My daughters LG 's battery is not holding a charge as it use to. We went to the store to get another one under warranty. The battery's moisture sticker showed exposure, but the phone one did not. Since battery showed red they too me to use insurance to replace it.
Just by living in FL, your phone gets exposed to humid conditions all the time.
Agreed.. they're probably going to kick you over to TEP or Asurion if you have it. (Not sure how it works for Sprint, wish I even had an option...)
garwynn said:
Agreed.. they're probably going to kick you over to TEP or Asurion if you have it. (Not sure how it works for Sprint, wish I even had an option...)
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Click to collapse
That's what they did. Guess I have to deal with a broken screen. I was going to keep this phone until the S4 anyways.
Sent from my SPH-D710 using xda app-developers app