Ive read about EVOs getting stuck in car mode and that it is something to do with the USB port. Usually from getting wet but my phone has never been wet.
I wanna know if there is a way to fix it. I bought the phone with no insurrance so I am fully prepared to crack open the phone if I have to.
I may have got this Evo for "free" but its only been a year. I don't want to buy a new phone just yet.
Sent from my EVO 4G
Just pry off the back, no cracking involved. Pull the battery, this should reboot the phone.
SUCCESSOR said:
Ive read about EVOs getting stuck in car mode and that it is something to do with the USB port. Usually from getting wet but my phone has never been wet.
I wanna know if there is a way to fix it. I bought the phone with no insurrance so I am fully prepared to crack open the phone if I have to.
I may have got this Evo for "free" but its only been a year. I don't want to buy a new phone just yet.
Sent from my EVO 4G
Click to expand...
Click to collapse
There is a setting in car mode to automatically launch when docked. Disable it. I had this problem a while back and a lot of other people said it was bc of the usb port thinking something was plugged in.
SUCCESSOR said:
Ive read about EVOs getting stuck in car mode and that it is something to do with the USB port. Usually from getting wet but my phone has never been wet.
I wanna know if there is a way to fix it. I bought the phone with no insurrance so I am fully prepared to crack open the phone if I have to.
I may have got this Evo for "free" but its only been a year. I don't want to buy a new phone just yet.
Sent from my EVO 4G
Click to expand...
Click to collapse
I work in a Sprint repair center, and we see this every now and again. Though liquid can cause this, usually that isn't the case. If you've already made sure it is disabled at startup like the above stated, it is probably a connection problem from your USB port and the board of the phone. The same issue can also cause the phone to automatically go to speakerphone when making calls. What happens is there is a bridged connection between two of the charging port pins on the board, usually the 4th and 5th pin (there are 5 pins on the evo).
The fix: if there is a repair center near you that can do resoldering work proficiently, take it there and have them fix it. Corporate stores don't have the priviledge of working with soldering equipment as of yet, so they won't be able to fix it, so it would have to be a retail service center. Otherwise, if there isn't a place that can fix it, any Sprint authorized repair center should be able to order a replacement for you as long as there isn't any evidence of liquid or physical damage on the outside or inside of the phone. If you have insurance, should be free (if no liquid/physical damage), if not then it will be $35. If they give you any problems, PM me.
Related
Lately I've been having issues with my USB connecting so I brought my EVO into a Sprint store yesterday and they opened it up and found that the port had broken off the motherboard. I just pre-ordered the 3D at Radio Shack right before going in there so I was trying to decide whether or not it was worth the $100 deductible to get it fixed. I called Asurion today and my new EVO will be here tomorrow. This is my second EVO, my first I got on launch day and this one I got a month later. I haven't read about anything like this happening to anyone else, just wondering if it has.
yep... happened to me as well. only my store repaired it under warranty so it didn't cost me anything.
Marv916 said:
yep... happened to me as well. only my store repaired it under warranty so it didn't cost me anything.
Click to expand...
Click to collapse
Really? They told me that they couldn't repair it in store and that I would have to file an insurance claim.
I was charging mine from my pc n it fell n landed on the usb port. bent the hell out of the cord but didn't break port. It all still works fine but did put S-on.zip and PC36IMG.zip on sd-card just in case it happens in future n i gotta take it in!!!!
{ParanoiA} said:
I was charging mine from my pc n it fell n landed on the usb port. bent the hell out of the cord but didn't break port. It all still works fine but did put S-on.zip and PC36IMG.zip on sd-card just in case it happens in future n i gotta take it in!!!!
Click to expand...
Click to collapse
I took mine in rooted and running CM7 and they didn't say a word. I'm wondering if I should bother unrooting before I send it to Asurion.
I think I have this issue too, lately I've been having problems with charging my phone through the usb. I think the port might be broken cause the battery life was a horrible b! Plus it would never charge when I plugged it in even though the light was on. I just ordered a new charge cord, to see if that may have been the problem first before I bring it in. Oh yeah, gonna throw in the S-on.zip and PC36IMG.zip just to be safe too!
Alright. I searched a bit and didn't see anything like this so here goes.
I've had charging issues with my evo for the past few weeks, I have to let the cord hang down or the phone would refuse to charge.
I got sick of it tonight and -stupidly- opened it up, thinking I could fix it.
The charging port was apparently extremely loose and completely broke off when I opened it up.
I am also rooted, Think the insurance will cover me, what with opening the phone and root?
If you google evo charge port loose/broken you will get alot of hits. Some say they get a replacement some say sprint would not cover it for them. It seems like it depends on the store. As long as you didnt mess anything up when you took it apart they shouldnt be able to tell. Some say they got a replacement even with the phone rooted, but it would be a good idea to unroot first just to be safe. Imo I would call sprint first and if they say you can get it replaced get them to note that on your account before you goto the store.
The warranty won't cover it, but the insurance should (i.e., you pay the $100 deductible). I don't think there's an exclusion for having tampered with the device, but if you're worried, you could also just report it lost instead of broken, since the insurance covers that too. Just don't try to do something sketchy like Craigslist the old phone if you do that, as they'll have it blacklisted -- just pitch it, recycle it, or find some other creative way to dispose of it. I actually don't think you even need to report it as lost though, since it's supposed to cover physical damage as well.
If you hadn't opened it up, you could have got it replaced without paying - at least at the right store. Mine was the same way, and the one I have now seems to be getting there. I had to put the phone on the edge of my table with the cord hanging down to the outlet. It's a fairly common problem. When I took the phone in, the guy didn't even look at it until he had to get information off of it. He ordered a new one through insurance, but no deductible. I picked up the new one the next day.
You can try taking it in, but if it's obvious that you opened it & the port is entirely broken off they might make you pay the deductible. The only reason I haven't taken this one in is because I use an external charger and just switch out batteries. And up until now I didn't want to get a refurb that I couldn't root.
Sent from my PC36100 using Tapatalk
Well there's no way I'd craigslist it. I might just use it for parts if i keep it, I'll take it to the store and hopefully they'll just replace it.
I don't really care about a deductible.
I might end up just going to assurion and having them just send one out.
Idk when your upgrade is avail but some people have said they called sprint and got an early upgrade.
Oh my upgrade is up, I'd have to pay $200, though. I doubt my evo would be worth the $150 buyback now.
EDIT: Well, $125
Since the evo has been put on the EOL list they might give you the trade in. Only one way to find out call.
Not sure if this helps but here's a PDF i found somewhere one here regarding Sprint's policy.
I'll have to call or stop by the store tomorrow, I looked at the buyback and they will buy damaged devices, so just selling my Evo and getting an E3D would be cheaper if they make me pay the deductible.
Post a pic and I'll tell you if it's covered by ESRP or ERP.
Ophois said:
Alright. I searched a bit and didn't see anything like this so here goes.
I've had charging issues with my evo for the past few weeks, I have to let the cord hang down or the phone would refuse to charge.
I got sick of it tonight and -stupidly- opened it up, thinking I could fix it.
The charging port was apparently extremely loose and completely broke off when I opened it up.
I am also rooted, Think the insurance will cover me, what with opening the phone and root?
Click to expand...
Click to collapse
Check my sig. If the contact pads are not pulled off the board then it's a free replacement under "device known issues- Evo charge port durability". If anybody tells you otherwise they are wrong.
Alright-Here are the pictures, sorry for the horrid quality, My Evo was my only good camera so I had to use the built-in webcam on my laptop.
As you can see the micro usb port is entirely detached from the board. One of the points where it connected to the board is missing as well, If it weren't for that i could just tape it on.
Lokifish Marz said:
Check my sig. If the contact pads are not pulled off the board then it's a free replacement under "device known issues- Evo charge port durability". If anybody tells you otherwise they are wrong.
Click to expand...
Click to collapse
correct, however since he opened up his phone, his warranty is void. The only way to get it replaced is though insurance with a deductible now.
Hey, I found a thread on this in the SII threads to no resolution. My phone's battery has been flaky at best and when I try to reboot it I get a temperature gauge with a yellow arrow (and am not allowed to boot until I plug in the phone). Can anyone point me in the right direction on how to resolve this?
I've Reset Battery Stats and I've wiped and tried multiple roms to no avail.
I had a very similar problem. The other symptoms I had were that the phone was not recognized on computer because of the USB and the notification light wouldn't go off like it thought it was charging. By any chance do you have any of those symptoms?
Littlefield said:
Hey, I found a thread on this in the SII threads to no resolution. My phone's battery has been flaky at best and when I try to reboot it I get a temperature gauge with a yellow arrow (and am not allowed to boot until I plug in the phone). Can anyone point me in the right direction on how to resolve this?
I've Reset Battery Stats and I've wiped and tried multiple roms to no avail.
Click to expand...
Click to collapse
If you have a sprint epic 4g touch you shouldnt be on the sII section I almost bricked my phone when I got confused about the models and tried to flash a rom from there. On to the battery issue it sounds to me like you might need a new battery or there might be something wrong with the phone. I had an issue similar to that where my phone would out of the blue say battery disconnected when I charged it. I took it to sprint and it turned out it was a bad charger that was shorting my phone out. Have you tried a different charger? Believe me they can cause problems that last long after you have disconnected them. I would try a different charger and if that doesnt work take it to sprint and they will test it out and if it needs a new battery they will give you one for free and if it is something with the phone they will replace it for 35 assuming you bought it from sprint. O ya also if you take it to sprint make sure you unroot it/ return it back to stock because when I took mine in that is the first thing they asked and when I gave it to them to look at it the first thing they did was go to about phone to see if I was running any custom roms or kernals or anything like that.
I agree with rbtrucking. Sounds like a hardware issue. what is the temp hanging at? if it's really overheating a temp program should tell you if it's really actually hot or if the sensor is just going nuts, especially considering you've already tried multiple roms. I'm new to Sprint (switched from T-Mobile) so I don't know how forgiving the insurance is about sending you a new battery, but with T-Mobile I had a similar issue and they sent me a new battery free of charge. I would start with the battery first and if that doesn't work, you may wanna consider flashing to stock and sending it back for a refurb.
xST4T1K said:
I agree with rbtrucking. Sounds like a hardware issue. what is the temp hanging at? if it's really overheating a temp program should tell you if it's really actually hot or if the sensor is just going nuts, especially considering you've already tried multiple roms. I'm new to Sprint (switched from T-Mobile) so I don't know how forgiving the insurance is about sending you a new battery, but with T-Mobile I had a similar issue and they sent me a new battery free of charge. I would start with the battery first and if that doesn't work, you may wanna consider flashing to stock and sending it back for a refurb.
Click to expand...
Click to collapse
Sprint is very good with customer service in my experience. Just go to a sprint store with a repair center and if you don't have insurance and the phone cannot be fixed they will give you a new one for only 35 dollars. Also they will give you a new battery free of charge if you need one. If they don't have one in the store they will mail it free of charge. I just dealt with them the other day and this is what they told me.
rbtrucking said:
Sprint is very good with customer service in my experience. Just go to a sprint store with a repair center and if you don't have insurance and the phone cannot be fixed they will give you a new one for only 35 dollars. Also they will give you a new battery free of charge if you need one. If they don't have one in the store they will mail it free of charge. I just dealt with them the other day and this is what they told me.
Click to expand...
Click to collapse
Good to know, T-Mobile wasn't so forgiving. They replaced my battery but tried to screw me on my insurance claiming the rates have been raised since the previous time I needed a replacement and tried to charge me $200 for a Motorola Defy that was selling new at the time for $350. What's the point of insurance if I can buy it on Ebay for cheaper ha.
Update:
So I took it into Sprint and after a night with the phone they weren't able to fix it and said there was corrosion damage on the charging port and he tried to scrape it off but it didn't fix it. He showed me the corrosion using a high-tech magnifying glass so I know he wasn't lying.
Anyway, because I didn't want to spend $100 to get insurance replacement, I got home, whipped out the rubbing alcohol, my girlfriend's hair pin, and some cotton swabs and went to town on it.... so far so good. Hopefully the corrosion doesn't come back but even if I have to do that from time to time I won't mind.
Littlefield said:
Update:
So I took it into Sprint and after a night with the phone they weren't able to fix it and said there was corrosion damage on the charging port and he tried to scrape it off but it didn't fix it. He showed me the corrosion using a high-tech magnifying glass so I know he wasn't lying.
Anyway, because I didn't want to spend $100 to get insurance replacement, I got home, whipped out the rubbing alcohol, my girlfriend's hair pin, and some cotton swabs and went to town on it.... so far so good. Hopefully the corrosion doesn't come back but even if I have to do that from time to time I won't mind.
Click to expand...
Click to collapse
How was there corrosion damage? did you get the phone wet?
[Q] Another "Phone says charging when not plugged in" issue.But what to do about it.
So its the same issue as others have. My phone charges sometimes and can get a connection to the pc but sometimes it gets stuck in "Charging" even when unplugged (Only if it was actually charging completly wireless. )
The phone is in perfect condition and it really sucks to have an issue like this.
I contacted samsung. They told me they would repair it but that means id be phoneless for 6 days. (The horror) . They also said I go head over to verizon and they could 'Fix the pins' in store. I dont like verizon and I worry they might freak out if they see if have Jellybean.
I also have the option of trying to repair myself. I could open up the phone and possible fix the pins or Order the replacement USB Board (http://www.ebay.com/sch/Replacement-Parts-Tools-/43304/i.html?_nkw=galaxy+nexus+usb) ... Im capable of doing all that as Ive repaired several phones before just not my precious galaxy nexus. And I worry is all.
What should I do?
There was once one thread how to fix the problem by cleaning the charger hole or what the heck it is with piece of paper or I don't know..
mitchell4500 said:
So its the same issue as others have. My phone charges sometimes and can get a connection to the pc but sometimes it gets stuck in "Charging" even when unplugged (Only if it was actually charging completly wireless. )
The phone is in perfect condition and it really sucks to have an issue like this.
I contacted samsung. They told me they would repair it but that means id be phoneless for 6 days. (The horror) . They also said I go head over to verizon and they could 'Fix the pins' in store. I dont like verizon and I worry they might freak out if they see if have Jellybean.
I also have the option of trying to repair myself. I could open up the phone and possible fix the pins or Order the replacement USB Board (http://www.ebay.com/sch/Replacement-Parts-Tools-/43304/i.html?_nkw=galaxy+nexus+usb) ... Im capable of doing all that as Ive repaired several phones before just not my precious galaxy nexus. And I worry is all.
What should I do?
Click to expand...
Click to collapse
The same thing every other thread has said:
1. Clean the port and/or ensure the pins aren't incorrectly positioned inside of the USB port and aren't damaged.
2. Make sure you've tested using a fresh, clean install of the stock ROM.
3. If that doesn't work, get a warranty/insurance replacement
4. If you cannot do suggestion #3, replace the USB board in the phone.
Hi all,
the wife's HOX died suddenly, won't turn on at all, wont recoginse being plugged in into either the wall or the PC, no lights, nothing.
Unfortunately she has taken a number of pictures of our 5 month year old son on it, which obviously we would like to have back!
I'm competent with taking the phone apart and putting it back togther, however what I want to know is how the Samsung Flash chip is connected to the mainboard.
I can see black glue around the outside of it, but I am unsure if the underlying pins are also soldered down.
My intention was to razor blade the glue away and then buy a knackered (but working) HOX and transfer the chips over.
Obviously I wouldnt be able to do this if the chip is soldered down. I have monkey hands when it comes to soldering things.
Is anyone able to offer any insight?
I've had a google and read the datasheet for the specific chip, but it says nothing about how it is connected.
Thanks in advance.
ucof said:
Hi all,
the wife's HOX died suddenly, won't turn on at all, wont recoginse being plugged in into either the wall or the PC, no lights, nothing.
Unfortunately she has taken a number of pictures of our 5 month year old son on it, which obviously we would like to have back!
I'm competent with taking the phone apart and putting it back togther, however what I want to know is how the Samsung Flash chip is connected to the mainboard.
I can see black glue around the outside of it, but I am unsure if the underlying pins are also soldered down.
My intention was to razor blade the glue away and then buy a knackered (but working) HOX and transfer the chips over.
Obviously I wouldnt be able to do this if the chip is soldered down. I have monkey hands when it comes to soldering things.
Is anyone able to offer any insight?
I've had a google and read the datasheet for the specific chip, but it says nothing about how it is connected.
Thanks in advance.
Click to expand...
Click to collapse
I really can't see this being successful, sorry. I'm fairly sure the chip is soldered down, and the chances of damaging the chip are very, very high if you want to try and get it off.
If the phone didn't come into contact with water a JTAG recovery might be possible. It may not get the phone working again but it could get your data back. Alternatively companies like DriveSavers have an excellent reputation for getting data off flash chips, but it'll cost you in the region of $400 - $1400 (I got a quote a month or so back, when I thought my HOX was finished.)
I really wouldn't recommend trying to remove the chip though. You could do irreparable damage to the chip, which would render it completely unreadable.
ucof said:
Hi all,
the wife's HOX died suddenly, won't turn on at all, wont recoginse being plugged in into either the wall or the PC, no lights, nothing.
Unfortunately she has taken a number of pictures of our 5 month year old son on it, which obviously we would like to have back!
I'm competent with taking the phone apart and putting it back togther, however what I want to know is how the Samsung Flash chip is connected to the mainboard.
I can see black glue around the outside of it, but I am unsure if the underlying pins are also soldered down.
My intention was to razor blade the glue away and then buy a knackered (but working) HOX and transfer the chips over.
Obviously I wouldnt be able to do this if the chip is soldered down. I have monkey hands when it comes to soldering things.
Is anyone able to offer any insight?
I've had a google and read the datasheet for the specific chip, but it says nothing about how it is connected.
Thanks in advance.
Click to expand...
Click to collapse
Try first change the battery to see if the phone will start again it is the cheap way and most secure
de4life - thanks, I've had a quote for data recovery from Kroll. They want £95+ to look at it and provide a list of what can be recovered and then between £195 and £395 for actually recovering it for me. Far too expensive!
As for JTAG, there's been no water damage whatsoever; I've had a quick Google and it says this is more for Routers. How could I do it to my phone? Im not fussed about getting the phone working again, just want the contents of the flash storage back.
Thant - alas, the was the first thing I tried. New battery has made no difference. Which is annoying as her old Desire Z showed the same symptoms, we bought a new battery and its works again. She's currently using that until we decide what to do.
ucof said:
de4life - thanks, I've had a quote for data recovery from Kroll. They want £95+ to look at it and provide a list of what can be recovered and then between £195 and £395 for actually recovering it for me. Far too expensive!
As for JTAG, there's been no water damage whatsoever; I've had a quick Google and it says this is more for Routers. How could I do it to my phone? Im not fussed about getting the phone working again, just want the contents of the flash storage back.
Click to expand...
Click to collapse
First thing's first, if you do go down the data recovery route try to avoid companies that charge any type of analysis fee. Kroll are a well known company but I've not heard much good things about them. I went through an extensive search of companies when I thought I'd killed my HOX and found DriveSavers were the best in terms of reputation, and they don't charge a fee to look at the phone. They are very expensive though, perhaps more so than Kroll, and you have to send the phone to the States which is daunting and costly in of itself (I assume from your £ quotation that you're UK based?).
It's good that there's no water damage. It's difficult to say what can cause the motherboard to suddenly stop working like that, but it's unlikely there has been a serious short circuit that could have affected the memory chip. Have you tried dissembling the phone completely and putting it back together? It may sound ridiculous to even try it, but when one of my older phones suddenly died I managed to get it working by taking it apart and then just putting it back together again. There are a lot of connections within the HOX motherboard framework that could easily have come loose. You might already have done this, but just a thought.
In terms of JTAG, it can be done on mobile phone motherboards with the right equipment. It's usually used for soft bricked phones to reset the software back to its original form if it's been corrupted, but I have seen cases where hard bricked phones were brought back to life using this method, including the HOX. It's not really something you can do at home (not cheaply, anyway) but there are companies that provide this service. One of the more popular services is here: http://mobiletechvideos.mybigcommerce.com/htc-one-x-jtag-brick-repair/ - I believe they post on here from time to time as well. Again, based in the States, but significantly cheaper than data recovery and as far as I've heard very professional. I don't know of any mobile phone JTAG services in the UK, though they probably do exist.
Keep in mind the data chip on your phone is likely fine. Even if the motherboard has stopped working, the memory chip itself is unlikely to be affected and will still contain all of your data - albeit in a scrambled form. If you send it out to companies then they can potentially damage the chip beyond repair, if you go down the route of sending the phone out to repair/data recovery companies I would urge extreme caution. If it's still on the chip the data itself isn't going anywhere. Take your time and make sure you're sending your phone to the right people, because one false move and your data is gone for good.