Wondering about HTC's extremely vague message at htcdev.com. "unlocking bootloader may void part or all of your warranty" whereas under the q&a, etc, it sounds more like if you brick your device they won't be responsible. How void is the warranty after bootloader unlock?
i'm assuming there's no way to relock it later.. been out of the ROM flashing scene for a while, so can someone advise me on this?
From what I heard it fully voids it. Even if you lock it again it says re-locked.
Sent from my HTC One X
There are mixed comments on this matter. Some have managed to get their hardware issues fixed on unlocked phones. BUT its safe to assume unlocking boot loader completely voids warranty unless you get an official confirmation from your regional HTC office stating otherwise.
Alright thanks
Sent from my HTC One X using Tapatalk
Now tell me why I can't edit my old signature haha
Sent from my HTC One X using Tapatalk
Bricked One X
Hi All,
I bricked my One X being a noob I then relocked the bootloader (it said relocked) sent the phone off to O2 under warranty they tried to charge me £178.99 for the repair apparently it was "physical damage" i complained as the phone was immaculate and o2 replaced it free of charge!
..well hello new One X.. I've not stumped up the courage to root this one yet just encase!
http://dl4.htc.com/Web_materials/Manual/Warranty/Android/0525_B_WarrantyEULA_76x126_N-EU.pdf
Certainly reading their "Northern Europe" Limited Warranty Statement it would appear that the warranty still applies for hardware issues (section 4), and no where in section 7 does it say it will be voided by unlocking the bootloader.
ZM
Indeed. Havnt had problems with my one x but the nexus1 was also by HTC and after unlocking warranty was fine as long as
The problem was hardware
I had relocked the boot loader and was running stock software
Meaning if you relock then flash an ruu. You should be OK unless you caused the damage
Sent from my HTC One X using xda app-developers app
In theory and probably UK consumer law it won't void it but HTC appear to be being [email protected] about it in the UK...
Sent from my HTC One X using Tapatalk 2
I dropped my hox to t-mobile store here in the UK to get send for repair, the GPS was all over the place. The phone was unlocked but still on stock rom. I got a txt 6 days later saying that the phone was ready for collection. It came back unlocked, wiped, and still with cw recovery. They didn't charge me a penny and GPS looks like its been fixed.
Sent from my HTC One X
Related
hi every one, i bought one x (tegra) today and it's fantastic smartphone! But i've got a question: if i unlock bootloader with htcdev.com tool, i'll lose warranty, and if i reblock it, problem is the same. is it possible to do anything or not?
p.s. i didn't unlock it yet, it's only for info
glukosio said:
hi every one, i bought one x (tegra) today and it's fantastic smartphone! But i've got a question: if i unlock bootloader with htcdev.com tool, i'll lose warranty, and if i reblock it, problem is the same. is it possible to do anything or not?
p.s. i didn't unlock it yet, it's only for info
Click to expand...
Click to collapse
Do you mean RETURN, or warranty repair. Two separate things. Returns are usually limited to a 30 day window, in which case my advice to you would be to wait 30 days to make sure you want to keep the phone before you unlock it. That's the safest way to go.
As for warranty replacements/repairs, that's more of a grey area and I'm not honestly sure.
glukosio said:
hi every one, i bought one x (tegra) today and it's fantastic smartphone! But i've got a question: if i unlock bootloader with htcdev.com tool, i'll lose warranty, and if i reblock it, problem is the same. is it possible to do anything or not?
p.s. i didn't unlock it yet, it's only for info
Click to expand...
Click to collapse
My one is in repairs. Unlocked and still repairing it for me. All under warranty.
Sent from my HTC Wildfire S A510e using Tapatalk 2
so if i unlock device and it casually breaks, it will be repaired without any problem?
and if it'll brick (software)?
glukosio said:
so if i unlock device and it casually breaks, it will be repaired without any problem?
and if it'll brick (software)?
Click to expand...
Click to collapse
If you brick it due to custom roms or overclock then no you are not covered. If it is say due to screen pops out and not your fault then you are covered mate. So in general hardware related and not caused by you you are covered. Hardware issues but cause of third party software then you are not . There is a thread in general which goes more.in depth
Sent from my HTC Wildfire S A510e using Tapatalk 2
This applies to all forums but oh well, https://fsfe.org/freesoftware/legal/flashingdevices.en.html
Well htc could just say ( ya ,modification of software caused hardware failure of such and such component ) than your warranty is void ,its that simple. Htc doesn't have to prove crap unless every complain choose to take HTC to small court claim
Sent from my HTC One X using xda premium
Legally the accuse should prove your fault..
Bear in mind that it is the seller that is obliged to honour this, not the manufacturer. So if you have an issue, you must persue remedy through the seller, not HTC.
Sent from my HTC One X using xda premium
How difficult is it to just unroot before sending it for repair?
pandaball said:
How difficult is it to just unroot before sending it for repair?
Click to expand...
Click to collapse
Bootloader still says RELOCKED, so there's proof. Also you need the unlock file from HTC...so they know anyway -_-
marcinr said:
This applies to all forums but oh well, https://fsfe.org/freesoftware/legal/flashingdevices.en.html
Click to expand...
Click to collapse
In fact Htc says that if you unlock the bootloader your warranty is void, unlocking is different than rooting
matt95 said:
In fact Htc says that if you unlock the bootloader your warranty is void, unlocking is different than rooting
Click to expand...
Click to collapse
In fact they don't if you read closely. They say that the warranty is void if something happens that could be caused by unlocking. The don't state that the warranty is voided in every case.
In the end it comes down to this (I guess):
If you have a clear hardware fault like a broken display they will probably swap in any case. If you have blown CPU they might or they might not, depending if they like to piss you off or not
If you want to be 100% safe, don't unlock.
If you have a legal protection insurance and live in Europe: Go for it.
If you are daring and believe in customer friendlyness of your dealer: Go for it.
Besides, at least in Germany within the first 6 months, your seller would have to prove that the defect is caused by unlocking, which will be as hard as the other way round after the first 6 months
I was daring; I swapped my device 2 times because of hardware faults (stuck/broken softbuttons and a broken vibrator). Both where relocked, both where replaced without any questions asked (Business contract, I have to admit).
The problem with the HOX isn't just regarding gaining ROOT. It's the fact that even if you unlock via htcdev, you still don't have a fully unlocked bootloader and that's some BS right there.
matt95 said:
In fact Htc says that if you unlock the bootloader your warranty is void, unlocking is different than rooting
Click to expand...
Click to collapse
According to the HTC One X warranty statement: "The Limited Warranty applies only to the hardware components of the Product as originally supplied and does not apply to any software or other equipment." Now, I have not rooted my HOX yet and as so have limited knowledge of the process, but unlocking a boot loader sounds like it is not interfering with the hardware but rather the software (?).
Root have never void varranty for HTC, not for me or enyone I know
audiavant said:
Root have never void varranty for HTC, not for me or enyone I know
Click to expand...
Click to collapse
yeah but because we had s-off and we could revert back to stock without any hint
It's important to remember that I never had any problems on my previous HOX till months in. Four to be exact.
Sent from my HTC One X using Tapatalk 2
My HOX is roted and i sent it to repair, and HTC repaired it for free...
Not 100% sure but I think we as the UK opted out of that EU directive mentioned in the original post.
Sent from my GT-N7100 using Tapatalk 2
As many members of this forum do, i unlocked bootloader of my One X. Problem is, "official store" says warranty is void. I reported these problem:
Yellow screen
USB not working (charging/DATA)
Overheating
I must say the device worked perfect until last week, and now i have answer HSPL is broken (WTF) and device is not repaird. As far as i know, HTC have warranty for hardware and software separate? I contacted European help support and guy said that he will do everything in his power. Do i have right to go hard on them? Am I right?
I think warrantys are seperated, but overheating is not a real hw pro, it can also be caused by your software so HTC won't give warranty for that.
SgtIcetea said:
I think warrantys are seperated, but overheating is not a real hw pro, it can also be caused by your software so HTC won't give warranty for that.
Click to expand...
Click to collapse
Not reboot overheat, just basic heat (maybe i overreacted), but what wories me is USB and display problem, which they didnt even consider. Also this is my 2nd HTC on RMA, and pretty much pissed. I was hard on Apple but they allways repair/replace device in no time.
In Europe consumer protection laws exceed manufacturers warranty. You need to speak to your retailer.
The manufacturer has very little responsibilty.
EU laws say, unless the store can prove that the problems were caused by the custom rom, they cant refuse warranty. Go ahead and fight with the store :thumbup:
Sent from my HTC One X using xda premium
I'll send my hoX to the repair center rooted the first time, It just came back relocked and unrooted, no problems for me (Belgium)
BenPope said:
In Europe consumer protection laws exceed manufacturers warranty. You need to speak to your retailer.
The manufacturer has very little responsibilty.
Click to expand...
Click to collapse
But i'm 7 months from EU (Croatia)
{< r o N o $ said:
EU laws say, unless the store can prove that the problems were caused by the custom rom, they cant refuse warranty. Go ahead and fight with the store :thumbup:
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Marco_El_Wray said:
I'll send my hoX to the repair center rooted the first time, It just came back relocked and unrooted, no problems for me (Belgium)
Click to expand...
Click to collapse
The phone worked just fine, until USB stoped working, and also a few months ago i spoted yellow spots on screen ( i didnt want send phone then becouse i needed a phone).
If HTC dont approve this repair i'm gonna sue them. Bastards.
kuhmo11 said:
But i'm 7 months from EU (Croatia)
The phone worked just fine, until USB stoped working, and also a few months ago i spoted yellow spots on screen ( i didnt want send phone then becouse i needed a phone).
If HTC dont approve this repair i'm gonna sue them. Bastards.
Click to expand...
Click to collapse
You can't sue HTC, they are not responsible, your retailer is.
BenPope said:
You can't sue HTC, they are not responsible, your retailer is.
Click to expand...
Click to collapse
My retailer is VIPNet, they send their devices to Agram Servis in Zagreb, and Agram dont wanna repair my device. Warranty is void, contact HTC blablabla.
I contacted HTC Europe and guy promises me that everthing will be ok. I have to wait few more days...
Hope the best for you m8
Zasto nisi ponovo zakljucao mob i takvog ga reklamirao?
Why didnt u relocked the phone and send it like that?
Sent from my HTC One X using Tapatalk 2
Because it would say relocked and not locked.(?)
Sent from my HTC One X using xda app-developers app
Of course it will say relocked, but when i claimed my old htc which was rooted i had no problems
Sent from my HTC One X using Tapatalk 2
warranty is only void if rooted but not if network unlocked
Kaiu24 said:
warranty is only void if rooted but not if network unlocked
Click to expand...
Click to collapse
That really depends on the carrier. My carrier says that warranty is not void if rooted or unlocked(just have to relock it and return to stock before repair, if I can)
Usb nije radio. Zaminili su plocu i ekran navodno. Usb didnt work, they replace mbo and display...
Now i waiting to see this repaired phone
Sent from my HTC Sensation Z710e using xda app-developers app
Hey all,
I want to call HTC and get them to fix my phone (hopefully free). It's under warranty and after the JB update it is simply unresponsive. I've tried all kinds of roms, stock RUU, etc, no fix. So maybe it's a hardware thing. Either way, I want to know how to get them to think I haven't broken my warranty (the global warranty).
So, i install stock RUU and lock the bootloader, but don't they know that I unlocked it in the first place?
Anyone who's worked with them, please let me know how to deal with them and make it seem like I haven't flashed the crap out of my phone.
Dracoon14 said:
Hey all,
I want to call HTC and get them to fix my phone (hopefully free). It's under warranty and after the JB update it is simply unresponsive. I've tried all kinds of roms, stock RUU, etc, no fix. So maybe it's a hardware thing. Either way, I want to know how to get them to think I haven't broken my warranty (the global warranty).
So, i install stock RUU and lock the bootloader, but don't they know that I unlocked it in the first place?
Anyone who's worked with them, please let me know how to deal with them and make it seem like I haven't flashed the crap out of my phone.
Click to expand...
Click to collapse
what is the problem that makes you send it for repair? If it's a hardware problem then it's them who are going to fool you.
currently the only way to fool them is S-Off the phone, which is not possible.
Sent from my HTC One X using xda app-developers app
Vcek said:
what is the problem that makes you send it for repair? If it's a hardware problem then it's them who are going to fool you.
currently the only way to fool them is S-Off the phone, which is not possible.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Well I stated the problem in the original thread. It's unresponsive, screen flickers, etc. I'm looking for someone that's sent a phone to them that has had a bootloader unclocked and relocked and still got the warranty.
I sent my HTC Sensation away when the touchscreen became inop, but my telco was the one that approved the repair and HTC's local agent did the repair, and that was s-off, unlocked and rooted; got it back repaired and with the exact same data as when it left.
Mind you I'm in the backwater the world calls Oz.
I sent my HOX twice with "Relocked" bootloader for wifi and "screen flex" problem, and they have done no problem!
The 80-90% of the relocked devices with HW issues will be repaired with no problems.
Obviously if your problem is an SW software they will NEVER repair your phone
Not sure its posted already but anyway..
Just wanted to let you know i found a solution for my WiFi problem with my HTC one X.
Only try this if you are sure its a hardware problem, click =>this link<= to make sure!
I take no credits for this, just sharing the video
My warranty was void due an unlocked bootloader so i tried it and it worked for me!
At your own risk of course.
https://www.youtube.com/watch?v=5ROPVLVerhM
Thank you dude.. it works for my htc one x too...
First of unlocking bootloafer DOESN'T void your warranty , if your box will short circuit and dies don't be mad , because it was you who did it when you installed foil inside....
Sent from my HTC One X using xda premium
atrako1973 said:
First of unlocking bootloafer DOESN'T void your warranty , if your box will short circuit and dies don't be mad , because it was you who did it when you installed foil inside....
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Unlocking the bootloader does void your warranty in some countries/services. So the best is to check because some people say that they got it fixed even if the bootloader was unlocked and some say they didnt
Sent from my EndeavorU using Tapatalk 4
Well wrong again ,it doesn't void warranty ,for your warranty to be void HTC has to provide a proof that unlocking the bootloader caused the hardware failure , so if HTC in any country where it say warranty is void because of boot loader unlocking , challenge them to proof to you that the fault happened because of bootloader unlocking
Warning , dont squeeze if your wifi has reception!
you will cause it to have the no signal issue which is only fixed by sending it off.
Yes, is nice! Great success!
After a 6 hour marathon flashing frenzy trying to fix this issue, your instruction finally did it. I didn't pack foil or similar in mine, instead I retentioned the spring contacts on the board. Good as new! Thanks a bunch man!
I'll try it this week
Thanks!