Develop Bugs

[Q] Will they replace my phone?

My bootloader is unlocked. I live in the Philippines but there a defects like dust under my screen. I got it less than a week ago. Do you think they will replace it? I honestly doubt they would check if the bootloader is unlocked. You people that have gotten replacement and have unlocked bootloaders did they give you grief?

Euforeik said:
My bootloader is unlocked. I live in the Philippines but there a defects like dust under my screen. I got it less than a week ago. Do you think they will replace it? I honestly doubt they would check if the bootloader is unlocked. You people that have gotten replacement and have unlocked bootloaders did they give you grief?
Click to expand...
Click to collapse
i would restore stock ROM, boot.img, recovery and re-lock it before sending it away, they have a habit of saying
"well it's got illegal software on it so we HAVE to replace the motherboard"
even if the problem doesn't require that.

Euforeik said:
My bootloader is unlocked. I live in the Philippines but there a defects like dust under my screen. I got it less than a week ago. Do you think they will replace it? I honestly doubt they would check if the bootloader is unlocked. You people that have gotten replacement and have unlocked bootloaders did they give you grief?
Click to expand...
Click to collapse
Unlocking the bootloader will only void parts of the warranty which are software related.
As your issue is hardware related then your warranty will be honored. I would imagine they would just clean under the lcd screen rather than replacing the phone.

dr9722 said:
Unlocking the bootloader will only void parts of the warranty which are software related.
As your issue is hardware related then your warranty will be honored. I would imagine they would just clean under the lcd screen rather than replacing the phone.
Click to expand...
Click to collapse
If you flash custom software they will replace your motherboard and they will charge you.
Sent from my HTC One X using xda premium

Coming from an iPhone I can say that Apple has a much better policy when it comes to replacements. Seems like HTC is like "they already spent money, let's milk them for more."
Sent from my HTC One X using XDA

Have a few questions about the HOX before I pull the trigger..

Guys,
I just need some clarification.
- Unlocking the bootloader through htcdev.com voids your warranty, correct?
- Can the HOX be rooted without going through htcdev.com?
I was trying to decide b/w the GS3 and the HOX and I think I'm gonna go with the
HOX. I hate touchwiz and the GS3 screen is not too hot.
Thank you!

c47v3779 said:
Guys,
I just need some clarification.
- Unlocking the bootloader through htcdev.com voids your warranty, correct?
- Can the HOX be rooted without going through htcdev.com?
I was trying to decide b/w the GS3 and the HOX and I think I'm gonna go with the
HOX. I hate touchwiz and the GS3 screen is not too hot.
Thank you!
Click to expand...
Click to collapse
Both yes and no. They claim that you woid you warranty but the warranty is still valid for hardware fault from factory. If you have to send the phone for warranty repair just install stock and relock the bootloader and just play dumb if the ask anything
Havent read ant other way of doing it? search in the development threads.

There's some uncertainty regarding warranty after unlocking bootloader. Some people get faults covered without question while others get it denied outright and have to pay to repair or pay a release fee for the phone to be returned to them un repaired. But to be safe I'd say yes... Unlocking the bootloader will void your warranty.
And no. There is no known way just yet. There are a lot of people waiting for S-Off which will provide us a way to unlock without voiding, but that's quite a long way off.
Hope I helped.
Sent from my HTC One X using xda app-developers app

ThatNerdGuy said:
There's some uncertainty regarding warranty after unlocking bootloader. Some people get faults covered without question while others get it denied outright and have to pay to repair or pay a release fee for the phone to be returned to them un repaired. But to be safe I'd say yes... Unlocking the bootloader will void your warranty.
And no. There is no known way just yet. There are a lot of people waiting for S-Off which will provide us a way to unlock without voiding, but that's quite a long way off.
Hope I helped.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
That may also depend in which country you live in. Some are maybe harder then others if its a genuine htc repair "place" or if its outsourced to another repairplace. Where im from the companies that repair the phones dont check anything about the software they just check what needs to ble replaced and replaces it. They dont ask any questions since they bill HTC or Samsung or whatev for the repair anyway

Someone try to S-off but it seems to hard to work.
If you wanna unlock without htc.dev.....just wait for a while.
Unlock will lose software warranty, but hardware warranty still keep.

Rooting does NOT void your warrany if you live within the EU

This applies to all forums but oh well, https://fsfe.org/freesoftware/legal/flashingdevices.en.html

Well htc could just say ( ya ,modification of software caused hardware failure of such and such component ) than your warranty is void ,its that simple. Htc doesn't have to prove crap unless every complain choose to take HTC to small court claim
Sent from my HTC One X using xda premium

Legally the accuse should prove your fault..

Bear in mind that it is the seller that is obliged to honour this, not the manufacturer. So if you have an issue, you must persue remedy through the seller, not HTC.
Sent from my HTC One X using xda premium

How difficult is it to just unroot before sending it for repair?

pandaball said:
How difficult is it to just unroot before sending it for repair?
Click to expand...
Click to collapse
Bootloader still says RELOCKED, so there's proof. Also you need the unlock file from HTC...so they know anyway -_-

marcinr said:
This applies to all forums but oh well, https://fsfe.org/freesoftware/legal/flashingdevices.en.html
Click to expand...
Click to collapse
In fact Htc says that if you unlock the bootloader your warranty is void, unlocking is different than rooting

matt95 said:
In fact Htc says that if you unlock the bootloader your warranty is void, unlocking is different than rooting
Click to expand...
Click to collapse
In fact they don't if you read closely. They say that the warranty is void if something happens that could be caused by unlocking. The don't state that the warranty is voided in every case.
In the end it comes down to this (I guess):
If you have a clear hardware fault like a broken display they will probably swap in any case. If you have blown CPU they might or they might not, depending if they like to piss you off or not
If you want to be 100% safe, don't unlock.
If you have a legal protection insurance and live in Europe: Go for it.
If you are daring and believe in customer friendlyness of your dealer: Go for it.
Besides, at least in Germany within the first 6 months, your seller would have to prove that the defect is caused by unlocking, which will be as hard as the other way round after the first 6 months
I was daring; I swapped my device 2 times because of hardware faults (stuck/broken softbuttons and a broken vibrator). Both where relocked, both where replaced without any questions asked (Business contract, I have to admit).

The problem with the HOX isn't just regarding gaining ROOT. It's the fact that even if you unlock via htcdev, you still don't have a fully unlocked bootloader and that's some BS right there.

matt95 said:
In fact Htc says that if you unlock the bootloader your warranty is void, unlocking is different than rooting
Click to expand...
Click to collapse
According to the HTC One X warranty statement: "The Limited Warranty applies only to the hardware components of the Product as originally supplied and does not apply to any software or other equipment." Now, I have not rooted my HOX yet and as so have limited knowledge of the process, but unlocking a boot loader sounds like it is not interfering with the hardware but rather the software (?).

Root have never void varranty for HTC, not for me or enyone I know

audiavant said:
Root have never void varranty for HTC, not for me or enyone I know
Click to expand...
Click to collapse
yeah but because we had s-off and we could revert back to stock without any hint

It's important to remember that I never had any problems on my previous HOX till months in. Four to be exact.
Sent from my HTC One X using Tapatalk 2

My HOX is roted and i sent it to repair, and HTC repaired it for free...

Not 100% sure but I think we as the UK opted out of that EU directive mentioned in the original post.
Sent from my GT-N7100 using Tapatalk 2

[Q] How to fool HTC customer support

Hey all,
I want to call HTC and get them to fix my phone (hopefully free). It's under warranty and after the JB update it is simply unresponsive. I've tried all kinds of roms, stock RUU, etc, no fix. So maybe it's a hardware thing. Either way, I want to know how to get them to think I haven't broken my warranty (the global warranty).
So, i install stock RUU and lock the bootloader, but don't they know that I unlocked it in the first place?
Anyone who's worked with them, please let me know how to deal with them and make it seem like I haven't flashed the crap out of my phone.

Dracoon14 said:
Hey all,
I want to call HTC and get them to fix my phone (hopefully free). It's under warranty and after the JB update it is simply unresponsive. I've tried all kinds of roms, stock RUU, etc, no fix. So maybe it's a hardware thing. Either way, I want to know how to get them to think I haven't broken my warranty (the global warranty).
So, i install stock RUU and lock the bootloader, but don't they know that I unlocked it in the first place?
Anyone who's worked with them, please let me know how to deal with them and make it seem like I haven't flashed the crap out of my phone.
Click to expand...
Click to collapse
what is the problem that makes you send it for repair? If it's a hardware problem then it's them who are going to fool you.
currently the only way to fool them is S-Off the phone, which is not possible.
Sent from my HTC One X using xda app-developers app

Vcek said:
what is the problem that makes you send it for repair? If it's a hardware problem then it's them who are going to fool you.
currently the only way to fool them is S-Off the phone, which is not possible.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Well I stated the problem in the original thread. It's unresponsive, screen flickers, etc. I'm looking for someone that's sent a phone to them that has had a bootloader unclocked and relocked and still got the warranty.

I sent my HTC Sensation away when the touchscreen became inop, but my telco was the one that approved the repair and HTC's local agent did the repair, and that was s-off, unlocked and rooted; got it back repaired and with the exact same data as when it left.
Mind you I'm in the backwater the world calls Oz.

I sent my HOX twice with "Relocked" bootloader for wifi and "screen flex" problem, and they have done no problem!
The 80-90% of the relocked devices with HW issues will be repaired with no problems.
Obviously if your problem is an SW software they will NEVER repair your phone

[HOW TO] Fix WiFi problem HTC one X

Not sure its posted already but anyway..
Just wanted to let you know i found a solution for my WiFi problem with my HTC one X.
Only try this if you are sure its a hardware problem, click =>this link<= to make sure!
I take no credits for this, just sharing the video
My warranty was void due an unlocked bootloader so i tried it and it worked for me!
At your own risk of course.
https://www.youtube.com/watch?v=5ROPVLVerhM

Thank you dude.. it works for my htc one x too...

First of unlocking bootloafer DOESN'T void your warranty , if your box will short circuit and dies don't be mad , because it was you who did it when you installed foil inside....
Sent from my HTC One X using xda premium

atrako1973 said:
First of unlocking bootloafer DOESN'T void your warranty , if your box will short circuit and dies don't be mad , because it was you who did it when you installed foil inside....
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Unlocking the bootloader does void your warranty in some countries/services. So the best is to check because some people say that they got it fixed even if the bootloader was unlocked and some say they didnt
Sent from my EndeavorU using Tapatalk 4

Well wrong again ,it doesn't void warranty ,for your warranty to be void HTC has to provide a proof that unlocking the bootloader caused the hardware failure , so if HTC in any country where it say warranty is void because of boot loader unlocking , challenge them to proof to you that the fault happened because of bootloader unlocking

Warning , dont squeeze if your wifi has reception!
you will cause it to have the no signal issue which is only fixed by sending it off.

Yes, is nice! Great success!
After a 6 hour marathon flashing frenzy trying to fix this issue, your instruction finally did it. I didn't pack foil or similar in mine, instead I retentioned the spring contacts on the board. Good as new! Thanks a bunch man!

I'll try it this week

Thanks!