Develop Bugs

[Q] Touchscreen doesnt work anymore?

Hey guys.
Maybe somebody could help me with my problem. I debraned my DHD from T-mobile some month ago... rooted it, installed Bootloader, Rom Manger and Clockwork recovery...
all works fine... then i installed Leedroid 2.3.2.. all worked fine, system was stable.
Then some weeks ago, i noticed, that my touchscreen doenst work anymore... I turned the phone off, took the accu out w8 some mins, rebooted over CW.. then it wokred again...
today i got a phonecall, wanted to take it... again... no reaction from the touchscreen or the keys down.... i tried all today, wiped all data, did a recovery, installed new ROM's.. nothing worked.. the volume buttons and the power button did work... i dunno what to do anymore?
i already flashed a RUU over it... still the same
Maybe anbdy got some ideas?
Greetz

Sounds like a hardware fault to me.
Sent from my Desire HD using XDA App

Has to be Hardware Related, if it was anything to do with the Software than there would have been more than one instance of this error, which I have never seen nor heard off, but also wiping the phone should fix the problem, also given the pattern the phone followed if working then breaking, it deffinatley sounds like a temperamental fault. Hope I helped.
Sent from my Desire HD using XDA App

Yep, a long winded version of exactly what I said. ;-)
Sent from my Desire HD using XDA App

so what i should try now ?

Pr3muToS said:
so what i should try now ?
Click to expand...
Click to collapse
Depending on where you bought it from, contact HTC or your Carrier, however if you bought it from a shop that sells phones on behalf of a Carrier then you will have to take it to there.
So basically what I'm saying is, contact the place where you got the phone from, it has a 12 month warranty which means all Desire HD's to date are still covered.
Sorry, I don't know what country you are from, but in the UK we have a shop called 'The Carphone Warehouse', they sell phones on a selection of different networks, and they sell you an unlocked phone, with the carrier SIM in. In this case, you would contact the shop, NOT the carrier, as it's the shops phone? Sorry if I have confused you.

Well lucky for you, you can revert the phone back to stock without needing to use the touchscreen. Make sure you flash a official ROM and do ENG S-ON before sending it in for repair.

ErOR22 said:
Well lucky for you, you can revert the phone back to stock without needing to use the touchscreen. Make sure you flash a official ROM and do ENG S-ON before sending it in for repair.
Click to expand...
Click to collapse
Software modifications no longer void warranty, its still android.

Screen issue

I've got my device 2 weeks ago from T-mobile in Hungary.
So far it's been good, but I hated the Sense UI, unlocked my bootloader and installed CM10.
I've just noticed if I press the right edge of the screen I get this screen issue. I don't really know how to describe it, but it's just as if I pressed my desktop's LCD screen. The screen slightly recoulours and waves appear. I've found others with the same issue (and there seems to be another guy from T-Mobile HU): http://crave.cnet.co.uk/mobiles/htc-one-x-screen-flex-flaw-we-would-never-let-that-ship-50007596/
However I don't even have to press it hard, - normally is enough - and it's not only on the right corner, but on the edge too. Sometimes I can hear a crack. (it must be the case of the device)
So I'd like to get it fixed or replaced, but sadly as I've mentioned I've already unlocked my bootloader. Is this a problem for replacing/fixing it? Where should I take it? T-mobile or to HTC?
Thank you very much for your help and time.
P.S. Why always me? :crying: 泣く

same here.

Well, you should always look after faults with your phone before unlocking the bootloader.
Sent from my HOX running CMX by Tbalden.

Relock bootloader and return it back

Tingelholm said:
Well, you should always look after faults with your phone before unlocking the bootloader.
Sent from my HOX running CMX by Tbalden.
Click to expand...
Click to collapse
Alright, why would I start pushing around the edges of a new phone? Thanks for your constructive response.
By the way the I checked the htcdev site again, it sais
Unlocking your device allows you to install custom Operating Systems (“OS”) onto your device. Custom OS’s are not tested as thoroughly as your original OS, and unlocking your device may void all or parts of your warranty.
Click to expand...
Click to collapse
>may void.
English grammar: may means something is possible, but it is not certain. So this could be interpreted as you're only responsible for the software, and this is a build issue.
So T-mobile (carrier) or HTC?
this is going to be my last htc device, the original SGS was leaps and bounds better, even with its cheap plastic back, but sadly I've lost it. You didn't even have to unlock the bootloader.
P.S. Sorry for my English
EDIT
DoeBoi said:
Relock bootloader and return it back
Click to expand...
Click to collapse
No point, if one relocks the bootloader the fact that someone has opened it before can be seen.

Wait if I take it to the carrier they'd send to it htc to repair it right?

Im at T-Mobile Hungary, too, and if you send it back to them, they send it to HTC, and after that it doesnt matter if its repaired or not, you'll even have to pay for returning your damaged phone...my hungarian is better than my english

Well, obviously if you would just have waited a couple of weeks before unlocking your bootloader you would obviously have noticed the screen? Thank you for your constructive response.
Sent from my HOX running CMX by Tbalden.

Silgrond said:
No point, if one relocks the bootloader the fact that someone has opened it before can be seen.
Click to expand...
Click to collapse
True, but the only way to RUU it back to stock is with a ***LOCKED*** or ***RELOCKED*** HBOOT.

TripleD_HOX said:
Im at T-Mobile Hungary, too, and if you send it back to them, they send it to HTC, and after that it doesnt matter if its repaired or not, you'll even have to pay for returning your damaged phone...my hungarian is better than my english
Click to expand...
Click to collapse
Thanks for your response. But obviously its not my fault. They shouldn't charge me for anything. I still have my T-Mobile warranty.
Rusty! said:
True, but the only way to RUU it back to stock is with a ***LOCKED*** or ***RELOCKED*** HBOOT.
Click to expand...
Click to collapse
Can you please explain it? RUU is to revert to stock right? Can HTC see if I had unlocked my phone earlier if I do this? Care to post a guide or something?

No guide necessary, you just run a .exe and away it goes.
However it will fail if you try and use it with an unlocked bootloader, so as you have one, you have to relock it. Sadly though, it won't hide that you've done it, but at least it wont have CM10 on it anymore.

Rusty! said:
No guide necessary, you just run a .exe and away it goes.
However it will fail if you try and use it with an unlocked bootloader, so as you have one, you have to relock it. Sadly though, it won't hide that you've done it, but at least it wont have CM10 on it anymore.
Click to expand...
Click to collapse
Restored it with RUU, wish me luck tomorrow at T-mobile
EDIT: Aight, they sent it to HTC. They'll get back to me in 2 weeks.

This is ****ing retarded.
They've replaced the screen and the battery, but it has the same build issue but on the left side. ARE YOU ****ING KIDDING ME?!
I'm going to ask for a replacement tomorrow. What the flying **** HTC. Feels like I'm being trolled

I had this "problem" from the beginning.
Not sure why this is a big deal, since i never squeeze my phone on the sides.
I thought this was a normal thing...

Are you sure they actually replaced the screen? And why the battery? You have every right to be pissed off

JoeyDez said:
I thought this was a normal thing...
Click to expand...
Click to collapse
It's not

Call interference problem

Hi,
I rooted my One x about a month ago and all was great using ARHD rom.
I installed Ice Cold Jelly's AOKP jellybean rom and not soon after everyone who I spoke to on calls could not hear me speak.
I called my land line from the mobile and there was terrible interference and crackling, so much so I couldn't hear anything at all on the call, however it sounded perfect on the handset end.
I tried 3 other jellybean roms but the problem remained, I did a full wipe and cache/dalvik erase on each installation.
I finally went back to the ARHD rom that was fine previously and the problem still remains
Anyone come across this before? I feel it may be a hardware fault and it is just coincidence I installed a new rom, but i think i'm going to have a hard time getting it exchanged/repaired with the unlocked bootloader.
Thanks for any help !

Hi!
I have a similar issue. I rooted my phone the day i got it and used ARHD, no problems. A few days back i flashed ViperX. Im now on v2.7.0 and here comes the problem:
When i call someone or when i am called, my partner can hear me but i cannot hear them. I have to turn on the speaker to hear them and have the phone call.
I was wondering if this is a ROM problem or a HTC problem. The thing is i cant prove because i have never used locked stock rom in the first place... Does anyone have an idea what this might be?
Any help would be much appreciated!!

Hi everyone!
I took some time this weekend to look into this problem again. I tried different roms, including different ICS and JB and even went back to stock (nand backup from first day). No success, still no sound from the front speaker when calling.
While flashing i tried both with sim card in the phone and without, i always did full wipe and flashed boot.img from fastboot. Still not working. No app that needs this speaker works, i also tried skype and talk. So i am out of options now. Is there anything i can do? Would it help to flash a different kernel?
I guess the hardware got broken somewhere along the line. Would HTC fix it under warrenty? Does anyone have experiences with that?
Thanks again for all your kind help! I know this might be cross posting but im going to try and get my problem solved in other threads as well.
Regards heintosz..

Don't know much about the issue, but if you unlocked bootloader(which you did, otherwise you were not be able to install custom roms) your warranty is void.
Sorry to tell you that.
Inviato dal mio HTC One X con Tapatalk 2

Yeah i thougth so, but still, is all warranty void or just software warranty? Do they make a difference? I guess i'll have to call HTC service and ask them, see if that helps...

As far as I know there is just the hardware warranty...and when you've unlocked bootloader your phone s/n is registered on htc dev so no chance that a new lock and system restore will revert your warranty. Call them and report back any news, who knows
Inviato dal mio HTC One X

Kwisatz89 said:
As far as I know there is just the hardware warranty...and when you've unlocked bootloader your phone s/n is registered on htc dev so no chance that a new lock and system restore will revert your warranty. Call them and report back any news, who knows
Click to expand...
Click to collapse
I think this is misleading. Asking for a key and using it are different actions.
However, when you relock, the bootloader says relocked, not locked. So they can tell.
Many people with relocked bootloaders manage to get warranty repairs.

Didn't hear anything around about this...I should tell it to our support here in Italy, a friend of mine had to pay a repair fee for an internal memory fault 3 weeks after unlocking bootloader even after we managed to restore all defaults and re-lock the bootloader
Inviato dal mio HTC One X

Kwisatz89 said:
Didn't hear anything around about this...I should tell it to our support here in Italy, a friend of mine had to pay a repair fee for an internal memory fault 3 weeks after unlocking bootloader
Click to expand...
Click to collapse
It appears to depend on country, service centre, support guy, whether he's had his coffee or a fight with missus, phase of the moon, etc.

[Q] Three UK Repairs

Has anyone used the Three UK repair service before? got to send my phone in due to phantom touches and not sure how they are normally?

n56 said:
Has anyone used the Three UK repair service before? got to send my phone in due to phantom touches and not sure how they are normally?
Click to expand...
Click to collapse
I used them for my desire last year. They took a week. They dont give you a handset so you will need a spare one. I restored it back to stock so im not sure how they would react with a custom rom on it.

I plan on putting it back to stock just weren't sure if they will check the boot loader although the problem I'm having is nothing to do with custom ROMs and is quite obviously hardware
Sent from my HTC One X using xda app-developers app

Just send it directly to HTC UK, they have a pretty fast turnaround

sent my three uk hox in last month same problem as you with severe overheating and case had become loose, i had used custom roms but when returning it i went back to stock. it clearly said relocked they didn't ask any questions as to why it was relocked just fixed it and sent it back although when they opened the phone the engineer damaged my case i have a black stress mark on side of phone from the tool they use to open it not only that they changed it from relocked to locked my phone has the same imei number apparently they replaced the main board but surely if that were the case i would have a different imei

I work with three and to be honest I would send mine back to HTC direct. If you have an issue with the repair complain as its the only way to make our service better...
I to have an issue with my one x, it has yellow spots appearing on the screen. Not sure how three would react to my boot loader being unlocked but when I called HTC direct I have them my imei no. He knew I had unlocked it as it was done through their dev site and told me they would fix the screen as its heat burn, caused by charging and watching movies at the same time. And had nothing to do with boot loader unlock. Result
Sent from my HTC One X using xda app-developers app

Sent my one x back to HTC direct cutting out 3 when my phone had yellow spots on the screen I had unnlocked the phone so just relocked the bootloader and put the 3 ruu rom back on it and they had no problems in fixing my one x and I had it back in my hands within 4 days I had a great service with them and now my one x is how it should be my advice just send it back to HTC for repair just make sure you relock the bootloader just in case but im sure as long as the problem is hardware related and not a dodgy flash or anything you wont have a problem.
only downside was I had no phone for 4 days but thats something you will have to live without for the time being.
oh and I had to reput all my software back on and re-setup the whole phone lol

[Q] Dead HTC One denied warranty

Hello everyone,
Recently my Verizon HTC one stopped working. After reading around and contacting HTC customer support, I determined there was nothing to be done but send it back in for warranty. The phone would not respond to any inputs and could not be reset. The charging LED would not turn on when the phone was plugged into an AC adapter, nor would charging it for an extended period of time bring it back. It was dead.
After sending it in for warranty, I am now seeing that they are wanting $200 to fix it because I've rooted it. The included images show a picture of the bootloader which (I believe, it's a pretty small image) indicates that it has been rooted. My question is, if they were able to get it to boot into the bootloader does that mean I could likely refuse the repair and just fix any software issues my self? Has anyone else had a similar issue and solved it without having to pay the $200 repair fee?
Thanks

If they got it into the bootloader then yes, it should be fixable (if its just a software issue), I'd ask for it back and update to the latest firmware if its not already....or.....Get the decrypted RUU and take it back to stock and start over (or just leave it alone).......alot of this information can be found in the Android Development forum, hope this helps...goodluck

I was aware to believe that that Verizon did not check for unlocked or s-off status. Did they update their replacement policy in the past 2 years?

geeibara said:
I was aware to believe that that Verizon did not check for unlocked or s-off status. Did they update their replacement policy in the past 2 years?
Click to expand...
Click to collapse
Maybe I screwed up, but this was through HTC directly. For better or worse I have requested that the phone be sent back to me. If it is still dead when I receive it, I'm assuming I can either send it back in again for repair by HTC or try Verizon (if that is an option)?
I'd ask if anyone has tried this before, but my guess is I'm probably in uncharted waters here...

You can't send it back to HTC as I am sure they logged all the serial numbers that's on that phone and has already logged the phone as having a voided warranty due to rooting. You can try Verizon and hope they don't have access to HTC voided warranty list.
Sent from my HTC6500LVW using Tapatalk

Dark Jedi said:
You can't send it back to HTC as I am sure they logged all the serial numbers that's on that phone and has already logged the phone as having a voided warranty due to rooting. You can try Verizon and hope they don't have access to HTC voided warranty list.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
I would not really expect them to take it back for warranty work, but would they not take it back if I was willing to pay their required $200 fee? Or are you saying they won't even service out of warranty phones for pay?

Yeah if you are willing to pay the fee to get it fixed then they will fix it.
Sent from my HTC6500LVW using Tapatalk

I've never had Verizon give me an issue with rooted or unlocked devices.

More stupid questions.
I got the phone back, it turns on and seemed to work fine, but this morning it spontaneously rebooted and now the vibrate motor seems to be hosed. I have done a factory reset and a restore from an older nandroid backup, but nothing seems to make it work. I know for a fact it was working after I got the phone back. It just seems to suddenly have stopped functioning.
Is this something others have dealt with, or am I likely just dealing with a phone that has an intermittent hardware issue? I'm going to try flashing a different ROM, but thought I would check in with you guys here before doing anything too drastic.
Regarding Verizon, if I bought the phone at Best Buy, would it still be possible to go through Verizon and see if they would send me a replacement for the faulty hardware? Unless this is a known software issue, I'm really starting to think this phone has a hardware issue.

Wildwoodashes said:
More stupid questions.
I got the phone back, it turns on and seemed to work fine, but this morning it spontaneously rebooted and now the vibrate motor seems to be hosed. I have done a factory reset and a restore from an older nandroid backup, but nothing seems to make it work. I know for a fact it was working after I got the phone back. It just seems to suddenly have stopped functioning.
Is this something others have dealt with, or am I likely just dealing with a phone that has an intermittent hardware issue? I'm going to try flashing a different ROM, but thought I would check in with you guys here before doing anything too drastic.
Regarding Verizon, if I bought the phone at Best Buy, would it still be possible to go through Verizon and see if they would send me a replacement for the faulty hardware? Unless this is a known software issue, I'm really starting to think this phone has a hardware issue.
Click to expand...
Click to collapse
have you tried an RUU on it first. it could just be bad software if the thing turns on. i would try that before anything else is done. you'll need to be s-off to do so though.

Well, I flashed back to stock, locked, and s-on. Still no vibrate functionality.
What is the general consensus on Verizon's CLNR policy? I do not see any defects on the phone cosmetically, but what are the chances I'd end up being charged for a replacement? The phone has pretty much been in a case since I got it, and I keep it in a pocket by its self.

As far as my dealings is just as long as it doesn't look like it went through ww3 you should be fine. I sent phones back that had scratches abd a few nicks on the case. They never had a problem with that.
Sent from my HTC6500LVW using Tapatalk