Develop Bugs

[Q] Warranty

Could someone please help shed some light on this subject for me?
If I revert my phone back to stock using RUU and relock the bootloader will my warranty still work (even though it says relocked on bootloader?)
I ask because I rang HTC the other week as I have a dead pixel on my screen and they said my warranty was void as I had performed HTCDev Unlock on the phone.

Thats total crap. Unlocking the bootloader does not invalidate your warranty, HTC made the bootloader unlockable for it's customers.

Yes, depends on them.....btw... did you tell them about the htcdev unlock...or did they find it out themself ?
While unlocking...you accept that "It may viod your warranty "

I believe the warranty still covers hardware if it wasn't caused by software I could be wrong.
Sent from my HTC One X using xda premium

mathrania said:
Yes, depends on them.....btw... did you tell them about the htcdev unlock...or did they find it out themself ?
While unlocking...you accept that "It may viod your warranty "
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Click to collapse
i stupidly mentioned it but the good thing is that they didnt get my name or any other details over the phone so am i still safe?

treebill said:
I believe the warranty still covers hardware if it wasn't caused by software I could be wrong.
Sent from my HTC One X using xda premium
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thats exactly what i said to her on the phone. she made me so angry.
next thing i heard from her was "sir if you continue swearing im going to have to end this call" lmao

They would have to show the software somehow caused a pixel to fail.
Frankly I don't fancy their chances.
They may wish to wash their hands of users who don't enjoy their buggy software, but if you choose to run Linux on your Toshiba laptop, Toshiba won't suddenly start telling you it's out of warranty when the screen breaks.
This will be tested over and over, and HTC will lose at every turn.
Stand your ground, submit it for warranty repair, and if they say it'll cost you go see a consumer rights group in your relevant country.

f4flake said:
They would have to show the software somehow caused a pixel to fail.
Frankly I don't fancy their chances.
They may wish to wash their hands of users who don't enjoy their buggy software, but if you choose to run Linux on your Toshiba laptop, Toshiba won't suddenly start telling you it's out of warranty when the screen breaks.
This will be tested over and over, and HTC will lose at every turn.
Stand your ground, submit it for warranty repair, and if they say it'll cost you go see a consumer rights group in your relevant country.
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Click to collapse
i totally agree with you there buddy, perfect example with the laptop.
i mean seriously, on planet earth how the hell do they expect software to form a dead pixel. and besides the dead pixel was there before I unlocked through htc.
silly me as always impatient and couldnt wait to unbrand my phone and get all the laggyness off i unlocked and installed custom rom.

p2nv said:
thats exactly what i said to her on the phone. she made me so angry.
next thing i heard from her was "sir if you continue swearing im going to have to end this call" lmao
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Lol, you Australians love to swear..

TommUK said:
Lol, you Australians love to swear..
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When people don't even know their own policies its quite annoying lol
Sent from my HTC One X using xda premium

In the UK at least the warranty is in addition to statutory consumer rights which says basically that the phone should be free from any defects caused by faulty materials or workmanship, it must be "fit for purpose" and for a "reasonable time". As contracts last for 2 years it is not unreasonable to expect a phone to last for 3-4 years. It is also illegal for a company to ask you to disclaim your statutory rights.
What all this basically means is that regardless of bootloader unlock you can sue HTC in a very easy small claims action (you can do it all online) if they refuse to repair your device for any reason and you can show the fault arose through no fault of your own. My bootloader is unlocked and this is exactly what I will be doing should the situation arise
Sent from my HTC One X using xda premium

In australia they have to prove that unlock caused the fault. Same as generic printer inks - they cannot automatically void warranty if you use them, they actually have to prove the ink was the problem.
M.
Sent from my HTC One X using xda premium

HTC One X quietly ripoff

OK - this is a bit of a rant so be warned.
My HTC One X was bought early on in April this year, since day one I had a Wireless issue at home where the Wi-Fi would stop working despite the phone showing connected and good signal. I contacted HTC about it and was told to wait for 1.29 update...so I did to no effect.
Since that did not fix it I decide to unlock the bootloader and try a custom ROM (ARHD) - which solved nothing again. Then I relocked the bootloader and went back to stock firmware. This was around end of May 2012. After that I also discovered that the SIM card would ask for its PIN code at random times throughout the week and would be losing calls as a result since the phone was off the network. At this point I contacted HTC again & had them arrange to collect the phone for repair. Well guess what?
1.5 weeks after they had the handset I get a £195 bill for repair not stating why or what the fault was that I should pay such amount. My options were a) to either accept that cost, b) pay £23 to have the handset returned to me un-repaired or c) let them dispose of the handset free of charge!
I called customer services to ask why I was being charged and 3 days later they are still going to find out and call me back as to why. I know the reason is that the bootloader was unlocked - despite the fact that at least my Wifi issue had been happening before I unlocked the phone.
I understand that I did agree to new warranty terms and conditions when unlocking the bootloader and decided to accept this treatment as punishment for chosing HTC.
I bought a G-Nex and now run JB 4.1.1 - it runs better then the HTC ever did and no issues at all...goodbye HTC - that's the last I buy your handsets and hope you lose more market share to Samsung and Apple....
PS you are all (@HTC) [email protected]
rant over...

Understand your anger, I would feel the same...but, it is very strange to me that in such an organized country as UK is, where costumer should be very well protected, you didn't get any response for the reasons of the costs!?
I believe, I would get some response in Serbia, where I am from, and I can't say for my country it has the customer oriented market...

jammw said:
OK - this is a bit of a rant so be warned.
My HTC One X was bought early on in April this year, since day one I had a Wireless issue at home where the Wi-Fi would stop working despite the phone showing connected and good signal. I contacted HTC about it and was told to wait for 1.29 update...so I did to no effect.
Since that did not fix it I decide to unlock the bootloader and try a custom ROM (ARHD) - which solved nothing again. Then I relocked the bootloader and went back to stock firmware. This was around end of May 2012. After that I also discovered that the SIM card would ask for its PIN code at random times throughout the week and would be losing calls as a result since the phone was off the network. At this point I contacted HTC again & had them arrange to collect the phone for repair. Well guess what?
1.5 weeks after they had the handset I get a £195 bill for repair not stating why or what the fault was that I should pay such amount. My options were a) to either accept that cost, b) pay £23 to have the handset returned to me un-repaired or c) let them dispose of the handset free of charge!
I called customer services to ask why I was being charged and 3 days later they are still going to find out and call me back as to why. I know the reason is that the bootloader was unlocked - despite the fact that at least my Wifi issue had been happening before I unlocked the phone.
I understand that I did agree to new warranty terms and conditions when unlocking the bootloader and decided to accept this treatment as punishment for chosing HTC.
I bought a G-Nex and now run JB 4.1.1 - it runs better then the HTC ever did and no issues at all...goodbye HTC - that's the last I buy your handsets and hope you lose more market share to Samsung and Apple....
PS you are all (@HTC) [email protected]
rant over...
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Click to collapse
K. Hope your "little" rant gave you the boost you needed. Good bye.
Skickat från min HTC One X via Tapatalk 2

you could of just read this thread mate...you could of said your frustrations there instead opening a new thread. best of luck anyway

I am now scared to try to send mine back for warranty.
I have a network issue, the phone keeps loosing signal, whereas my girlfriend iphone has no problem and in call volume is tooooo low.
These problems are well reported everywhere so no excuse here for HTC trying to charge people.
Oh by the away I still have screen flicker even after the update and been using arhd 7.1 for the last two weeks.
If I new i would have wait for the other super phone :banghead:
Sent from my HTC One X using xda premium

007xico said:
I am now scared to try to send mine back for warranty.
I have a network issue, the phone keeps loosing signal, whereas my girlfriend iphone has no problem and in call volume is tooooo low.
These problems are well reported everywhere so no excuse here for HTC trying to charge people.
Oh by the away I still have screen flicker even after the update and been using arhd 7.1 for the last two weeks.
If I new i would have wait for the other super phone :banghead:
Sent from my HTC One X using xda premium
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Click to collapse
have you unlocked your phone?

My rant is not about giving me a boost but rather to warn, like others have done, that this is HTC now and their customer care service gives SFA about the very consumer on what is a flagship device. I believe as the consumer in have that right to exercise and let others know of my experience. If you feel it was a waste of your precious little life to have read this there is this little thing called ignore. Goodbye to you too..
Sent from my Galaxy Nexus using xda premium

jammw said:
My rant is not about giving me a boost but rather to warn, like others have done, that this is HTC now and their customer care service gives SFA about the very consumer on what is a flagship device. I believe as the consumer in have that right to exercise and let others know of my experience. If you feel it was a waste of your precious little life to have read this there is this little thing called ignore. Goodbye to you too..
Sent from my Galaxy Nexus using xda premium
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Click to collapse
Like i said. Read my first post i left for you and you see there is another unfortunate guy who is going through something similar to what you did....

Yes I did
Sent from my HTC One X using xda premium

Aja82 said:
K. Hope your "little" rant gave you the boost you needed. Good bye.
Skickat från min HTC One X via Tapatalk 2
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Click to collapse
Idiot :thumbdown:
Sent from my HTC One X using xda premium

007xico said:
Yes I did
Sent from my HTC One X using xda premium
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ah then you might have a problem..anyways i had issues with the casing of my phone..on the left hand side it had a gap...unlocked as well of course what i did i stuck the stock rom that came with the phone and stock recovery and i just send the phone back for repairs. waited for like a month but i got my baby fixed and at no extra cost...warranty covered for my phone..
so if you take the extra steps you will not have any issues. so depending what the issue is you should be fine....just make sure when you do return the phone if you do make sure you have the stock firmware on it and see how things go..and explain to the people you send it back to what your issues are..just do not say you unlocked it

007xico said:
Yes I did
Sent from my HTC One X using xda premium
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Click to collapse
My HOX came back today and there was one paper inside showing that the bootloader was once unlocked and nothing else I guess this is an easy way for them to not have to deal with the problem at hand... Your mileage may vary but read another thread here with the same outcome.
Sent from my Galaxy Nexus using xda premium

The nexus isnt free from issues at all. They have horrible screen banding and graininess at low brightness. I have tried 3 devices. AMOLED is horrible technology.

jammw said:
My HOX came back today and there was one paper inside showing that the bootloader was once unlocked and nothing else I guess this is an easy way for them to not have to deal with the problem at hand... Your mileage may vary but read another thread here with the same outcome.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
I really wonder that if they're going to void our warranty by unlocking the boot loader, why don't they give us s-off instead?
Sent from my HTC One X using xda app-developers app

ste1164 said:
The nexus isnt free from issues at all. They have horrible screen banding and graininess at low brightness. I have tried 3 devices. AMOLED is horrible technology.
Click to expand...
Click to collapse
Nope don't believe it is free from all issues but it's free from the issues that my HOX has preventing me from using it as a daily driver though...
Sent from my Galaxy Nexus using xda premium

There have been at least a dozen reports now of HTC in the UK refusing to repair phones (and I'm guessing it's not just the One X) under warranty that have had their bootloader unlocked via HTCdev. Even for h/w and QC defects that have nothing to do with s/w.
So, at this point, people should:
1) Assume that if they unlock their bootloader their warranty is 100% void.
2) Be prepared to pay out-of-pocket for any repairs their phone requires for as long as they own it.
3) Know that "may" void your warranty in the terms on HTCdev are now being interpreted as "will."
Here's what to do:
1) Stop buying HTC phones if you want to mod them.
2) Don't unlock your bootloader if you want warranty protection.
3) Buy third-party insurance that'll cover repairs that HTC won't.
4) Band together and start some sort of campaign to get HTC to change their policy.
5) Contact any government entity in your country if HTC's policy is invalid or illegal.
Here's what you shouldn’t do:
1) Buy an HTC phone knowing this policy is in place and complain later.
2) Click "accept" to the terms on HTCdev agreeing you warranty may be void and complain here when it is.
3) Post your experience here in a new thread when it's identical to at least a dozen people that have preceded you.
This policy sucks. However, it's HTC's right to enact and enforce it (accept where government regulations may prohibit it). Asus has the same policy and it seems Motorola is introducing a similar policy with the launch of the Atrix HD. Instead of buying products from companies whose business practices you disagree with, buy from someone else. Knowing this policy is in place, giving HTC your money, agreeing through HTCdev to give up all or part of your warranty, and then acting shocked when it happens really is futile.

BarryH_GEG said:
There have been at least a dozen reports now of HTC in the UK refusing to repair phones (and I'm guessing it's not just the One X) under warranty that have had their bootloader unlocked via HTCdev. Even for h/w and QC defects that have nothing to do with s/w.
So, at this point, people should:
1) Assume that if they unlock their bootloader their warranty is 100% void.
2) Be prepared to pay out-of-pocket for any repairs their phone requires for as long as they own it.
3) Know that "may" void your warranty in the terms on HTCdev are now being interpreted as "will."
Here's what to do:
1) Stop buying HTC phones if you want to mod them.
2) Don't unlock your bootloader if you want warranty protection.
3) Buy third-party insurance that'll cover repairs that HTC won't.
4) Band together and start some sort of campaign to get HTC to change their policy.
5) Contact any government entity in your country if HTC's policy is invalid or illegal.
Here's what you shouldn’t do:
1) Buy an HTC phone knowing this policy is in place and complain later.
2) Click "accept" to the terms on HTCdev agreeing you warranty may be void and complain here when it is.
3) Post your experience here in a new thread when it's identical to at least a dozen people that have preceded you.
This policy sucks. However, it's HTC's right to enact and enforce it (accept where government regulations may prohibit it). Asus has the same policy and it seems Motorola is introducing a similar policy with the launch of the Atrix HD. Instead of buying products from companies whose business practices you disagree with, buy from someone else. Knowing this policy is in place, giving HTC your money, agreeing through HTCdev to give up all or part of your warranty, and then acting shocked when it happens really is futile.
Click to expand...
Click to collapse
Agreed with all your points above, however my argument with HTC is that the fault (WiFi issue) happened before I unlocked the phone and trying to communicate that to them has been next to impossible since asking for a manager you will never be given one and the call back never materialises...
Sent from my Galaxy Nexus using xda premium

if it's the UK why are you going to HTC with the problem?
You have a contract with the retailer under the sales and goods act where they HAVE to replace a device with any problem as if it's under 6 months it's considered to have been there from manufacture,,,,
pay the £23 and deal with the retailer as you should have originally done.

Out of curiousity, did you send it to HTC with the bootloader still unlocked with a custom ROM installed? From what I've read, they make you pay for a motherboard replacement if this is the case.
Sent from my HTC One X

animaleyes76 said:
if it's the UK why are you going to HTC with the problem?
You have a contract with the retailer under the sales and goods act where they HAVE to replace a device with any problem as if it's under 6 months it's considered to have been there from manufacture,,,,
pay the £23 and deal with the retailer as you should have originally done.
Click to expand...
Click to collapse
I haven't tried that...bought it from CPW will try that..ta
Sent from my Galaxy Nexus using xda premium

Warranty claim for unlocked boot loader...DENIED

Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2

i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
htc have admitted this design flaw, so how they can even consider rejecting your repair on the basis of an unlocked bootloader is RIDICULOUS (HTC I hope you're reading this - your policies are ****ing stupid and you REALLY need to reconsider them, using somebody who has a brain, preferrably)
Please please please, DO NOT give up. DO NOT go off the phone, or leave them alone until they agree to fix THEIR design fault for free.

Rule 1 of sending a phone back to manufacturer: Lock the bootloader up again. At the end of the day HTC are a corporation, and will do anything they can to make sure they don't have to replace faulty units. This is why the EU have so many consumer protection laws, to stop this happening.
Not sure where you can go from here though, perhaps you can take it back to the store you purchased it from, and get them to replace it?

Relocking the boot leader wont help. They still know you unlocked it.
Tell them they had better have proof you damaged it or you'll commence litigation. What they are doing is illegal.

@OP I had the same issue. I waited 2 months or maybe even longer in the hope that a RUU for my phone would pop up, which it hasn't. I'm not sure if it's out now but i don't need it anyway.
I was on arhd 9.2.0 and got sick of my faulty unit, so without second thought i went to my provider with an unlocked bootloader and custom rom on my phone, sent it in and had it sent back to me two weeks later completely fixed. My warranty was not voided, they were even did a factory reset.
But then again, i live in europe and our laws help us. Just like with mobile internet, every contract now has unlimited data, due to the fact that anyone who would exceed a certain limit ended up paying a hefty some. Glad we have this internet issue out the way too
Good luck to you hope it goes well

lawrence750 said:
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
Click to expand...
Click to collapse
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.

Scare the rep using strong legal words, and say you asked some of your lawyer friends and stuff like that so you can speak to a higher person, remember to speak professional and don't use unpleasant/raging behavior and the rep will hopefully consider your situation and try to help.
I once bought a laptop at a large retailer and dropped the laptop and broke the screen the first day, and managed to get it replaced by speaking the to manager of the customer service although it was against the warranty, they're human after all and business is not always just business

Scan the WiFI HARDWARE FAULT thread for useful posts. Try going through an alternative service center. I got mine rejected by one service center and I got it fixed from another service center.

BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
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Click to collapse
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.

I've sent in my HOX once before due to earjack problems (something stuck inside?).
I sent it in directly, unlocked, custom ROM, faux' kernal.
They fixed it for me and even replaced my battery for free!
They then returned my phone, stock, locked(not relocked).
And the IMEI number changed as well, basically a new phone.
Hmmm

shadehh said:
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
Click to expand...
Click to collapse
You completely missed my point.
In the UK your statutory rights are with the retailer NOT the manufacturer.

BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
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Click to collapse
to be fair it hasn't been said whether op bought it from htc or not
you are right though, i should have been more specific

mervlee said:
Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Mods should inform You that there are a specific thread to deal about bad wifi signal. Do not create a new thread to inform us something that we already know.
Thanks

I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2

mervlee said:
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Well, it seems another thread blaming Htc brand.

Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2

I have a similar problem, i have yellow spots on the screen, and the service center denied the repair becose of the relocoed bootloader.
What we need to do is to find a way to make the bootloader say locked instead of relocked and everything will be ok.
I used to own a Galaxy S 2, that phone had a counter for custom roms, if you wanted to claim warranty all you needed to do was to reset the binary counter using the usb jig or a apk called triangle away.

mervlee said:
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Mate, you give your point of view about your problem, and I am giving my point of view about your post that in fact is what I said. So ifI you asking for respect for your point of view respect my point of view. As you say you are waiting for a reply so I do not understand why you post if you have not got an answer yet. I would see logical your post If you got a reply but you got not yet.

My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).

androidino95 said:
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
Click to expand...
Click to collapse
I had a similar story, my HOX suffered bad wifi signal, and then unroted, relocked, sent to HTC and get it bak repaired for free. But it was on Spain HTC.

Unlocking And Warranty

Hello
Just thought I would let concerned people know that the UK service centre have no problems repairing phones that have been unlocked. I sent mine in last week and they replaced the main board, even though the phone was unlocked and even had a custom rom installed. Spoke to the guy there and they stated they are happy to repair unlocked phones as long as its a genuine hardware fault.

Marshall1975 said:
Hello
Just thought I would let concerned people know that the UK service centre have no problems repairing phones that have been unlocked. I sent mine in last week and they replaced the main board, even though the phone was unlocked and even had a custom rom installed. Spoke to the guy there and they stated they are happy to repair unlocked phones as long as its a genuine hardware fault.
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Click to collapse
Thanks for the input, I guess thats why their disclaimer says "May Void Warranty" :good:

Indeed so. Just quite refreshing that even the guys at the other end realise that flashing custom roms does not in any way make hardware fail.

Why did they change the board? What the problems? Battery drain? Screen flicker?
Thanks
Sent from my HTC One X using XDA Premium HD app

Sent mine away on Thursday due to a faulty digitizer with a relocked bootloader and things seem to have went smoothly. Using their tracker my status today went from "in repair" then briefly to "repair complete" then back to "in repair". Now it's reverted back to the very first stage "request initiated". Not sure what's going on now, might have to give them a call.

The screen would not come on when you pressed the wake button, only the soft keys at the bottom. Funny old thing mine went from in repair right back to awaiting phone. Gave them a bell and they said it had already been picked up by UPS. Good service thats for sure.

Marshall1975 said:
Hello
Just thought I would let concerned people know that the UK service centre have no problems repairing phones that have been unlocked. I sent mine in last week and they replaced the main board, even though the phone was unlocked and even had a custom rom installed. Spoke to the guy there and they stated they are happy to repair unlocked phones as long as its a genuine hardware fault.
Click to expand...
Click to collapse
Oh my god, I've been holding off ROOTING ETC for this exact reason.
Is this the actual HTC repair centre?
Or was this some sort of general Repair Centre?
Thanks for the info !

Marshall1975 said:
The screen would not come on when you pressed the wake button, only the soft keys at the bottom. Funny old thing mine went from in repair right back to awaiting phone. Gave them a bell and they said it had already been picked up by UPS. Good service thats for sure.
Click to expand...
Click to collapse
If that's the case then mine is probably on it's way back to me. I'm blown away by their customer service, my bootloader was relocked and I had no proof of purchase but they still fixed it for free - amazing.
---------- Post added at 04:54 PM ---------- Previous post was at 04:50 PM ----------
Wilks3y said:
Oh my god, I've been holding off ROOTING ETC for this exact reason.
Is this the actual HTC repair centre?
Or was this some sort of general Repair Centre?
Thanks for the info !
Click to expand...
Click to collapse
I believe it's HTC's certified UK repair centre, Regenesis I think they're called

My bootloader was also unlocked and they repaired it for free.

HTC One X Service
Just wanted to add that I sent my 3 branded one x off to htc uk on thursday and got it back all fixed and working perfectly the following tuesday, Also my one x was unlocked and also had a custom rom on it as well and nothing was said and I was not charged for the service which was for a replacment screen due to the yellow patches issue. they even fitted a whole brand new digitiser as well into the bargain.
I am one happy customer and now my one x feels solid and has a perfect screen like it should have had in the first place lol
Well done HTC UK great service and very fast repair.

Reckon I should try and send my arhd unlocked one x off because of WiFi and one barely working UI capacitive button?
Sent from my HTC One X using xda app-developers app

Should be fine. Just relock the bootloader and RUU back to stock

Rooting does NOT void your warrany if you live within the EU

This applies to all forums but oh well, https://fsfe.org/freesoftware/legal/flashingdevices.en.html

Well htc could just say ( ya ,modification of software caused hardware failure of such and such component ) than your warranty is void ,its that simple. Htc doesn't have to prove crap unless every complain choose to take HTC to small court claim
Sent from my HTC One X using xda premium

Legally the accuse should prove your fault..

Bear in mind that it is the seller that is obliged to honour this, not the manufacturer. So if you have an issue, you must persue remedy through the seller, not HTC.
Sent from my HTC One X using xda premium

How difficult is it to just unroot before sending it for repair?

pandaball said:
How difficult is it to just unroot before sending it for repair?
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Bootloader still says RELOCKED, so there's proof. Also you need the unlock file from HTC...so they know anyway -_-

marcinr said:
This applies to all forums but oh well, https://fsfe.org/freesoftware/legal/flashingdevices.en.html
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Click to collapse
In fact Htc says that if you unlock the bootloader your warranty is void, unlocking is different than rooting

matt95 said:
In fact Htc says that if you unlock the bootloader your warranty is void, unlocking is different than rooting
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Click to collapse
In fact they don't if you read closely. They say that the warranty is void if something happens that could be caused by unlocking. The don't state that the warranty is voided in every case.
In the end it comes down to this (I guess):
If you have a clear hardware fault like a broken display they will probably swap in any case. If you have blown CPU they might or they might not, depending if they like to piss you off or not
If you want to be 100% safe, don't unlock.
If you have a legal protection insurance and live in Europe: Go for it.
If you are daring and believe in customer friendlyness of your dealer: Go for it.
Besides, at least in Germany within the first 6 months, your seller would have to prove that the defect is caused by unlocking, which will be as hard as the other way round after the first 6 months
I was daring; I swapped my device 2 times because of hardware faults (stuck/broken softbuttons and a broken vibrator). Both where relocked, both where replaced without any questions asked (Business contract, I have to admit).

The problem with the HOX isn't just regarding gaining ROOT. It's the fact that even if you unlock via htcdev, you still don't have a fully unlocked bootloader and that's some BS right there.

matt95 said:
In fact Htc says that if you unlock the bootloader your warranty is void, unlocking is different than rooting
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Click to collapse
According to the HTC One X warranty statement: "The Limited Warranty applies only to the hardware components of the Product as originally supplied and does not apply to any software or other equipment." Now, I have not rooted my HOX yet and as so have limited knowledge of the process, but unlocking a boot loader sounds like it is not interfering with the hardware but rather the software (?).

Root have never void varranty for HTC, not for me or enyone I know

audiavant said:
Root have never void varranty for HTC, not for me or enyone I know
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yeah but because we had s-off and we could revert back to stock without any hint

It's important to remember that I never had any problems on my previous HOX till months in. Four to be exact.
Sent from my HTC One X using Tapatalk 2

My HOX is roted and i sent it to repair, and HTC repaired it for free...

Not 100% sure but I think we as the UK opted out of that EU directive mentioned in the original post.
Sent from my GT-N7100 using Tapatalk 2