Develop Bugs

Sporadic menu capacitive button

at completely random times during the day my menu button would trigger for a good 5 seconds sometimes and then freeze ALL my capacitive buttons. can anyone think of a possible solution?
i'm guessing its a hardware defect but i wouldn't know how to handle sprint if that's the occasion

ImaWinRAR said:
at completely random times during the day my menu button would trigger for a good 5 seconds sometimes and then freeze ALL my capacitive buttons. can anyone think of a possible solution?
i'm guessing its a hardware defect but i wouldn't know how to handle sprint if that's the occasion
Click to expand...
Click to collapse
I had problems with unresponsive capacitive buttons on my og Epic 4G. It was a manufacturing defect and was covered by the manufacturer's warranty. I'd try to bring it back to a Sprint store with a repair facility and make a warranty claim against Samsung.

ImaWinRAR said:
at completely random times during the day my menu button would trigger for a good 5 seconds sometimes and then freeze ALL my capacitive buttons. can anyone think of a possible solution?
i'm guessing its a hardware defect but i wouldn't know how to handle sprint if that's the occasion
Click to expand...
Click to collapse
Mine has JUST started doing that over the past two days... I thought it was due to a Kernel I flashed, or a faulty APK. I ONLY experience the problem while using Handscent.

hmm i see.. well 1) my buttons respond fine its only when the menu button spazzes out that all the buttons freeze which a quick toggle of the power button would fix but i could wait outside a sprint store for it to happen. i would have to return to stock everything right?
2) do individual apks have capability to mess with the buttons outside of an app? i'm pretty sure its occurred throughout multiple apps but ill past more specific attention to when they occur
thanks guys any other input would be appreciated greatly, i do love this phone very much but this glitch is eating away at me

ImaWinRAR said:
hmm i see.. well 1) my buttons respond fine its only when the menu button spazzes out that all the buttons freeze which a quick toggle of the power button would fix but i could wait outside a sprint store for it to happen. i would have to return to stock everything right?
2) do individual apks have capability to mess with the buttons outside of an app? i'm pretty sure its occurred throughout multiple apps but ill past more specific attention to when they occur
thanks guys any other input would be appreciated greatly, i do love this phone very much but this glitch is eating away at me
Click to expand...
Click to collapse
That is the same issue I have; the menu activates, then the entire phone is unresponsive (except the power button, which puts the screen to sleep as it should) for a few seconds.
Although, like I said, I've only noticed it while inside Handscent and trying to enter type a message. I can play games for an hour and never experience it.
It *IS* rather annoying.

I've had this issue for a while and only ever noticed it once I started flashing different ROMs. In my case I can happen in any app (I don't really play games so can't say for sure about that). Email, market, whatever I get it once in a while. Like others said pushing the power button off and on fixes it. If I also wait like 5 secs and don't try to keep pushing buttons it works too.

To those of you having this issue, see if it coincides with going into a low signal area. When I was doing LOS testing in a known dead spot, I noticed this happening as soon as I started getting really low signal. Check that out and please report back. I didn't say anything at the time (it was a while ago now) because I thought I had some user error going on
Sent from my SPH-D710 using xda premium

Man, I am glad to hear I'm not the only one with this issue. It's the wierdest thing... Eager to find a fix!

i know there was a thread about this months ago but it died because no one had a solution, this time around looks more promising!
the only rom i tend to find myself running is Calk`s and i don't believe i had any issues while i was running miui for a while but eventually i had to go back to calk because i needed 4g but it might just be an issue within the twiz framework or something
John your theory is interesting because i tend to get the issue largely when i'm at home and i have horrible service at home (i'm in the basement) and the past day I've been on the road a lot and ive yet to experience it so you might be on to something, just need some more people to test to confirm

ImaWinRAR said:
i know there was a thread about this months ago but it died because no one had a solution, this time around looks more promising!
the only rom i tend to find myself running is Calk`s and i don't believe i had any issues while i was running miui for a while but eventually i had to go back to calk because i needed 4g but it might just be an issue within the twiz framework or something
John your theory is interesting because i tend to get the issue largely when i'm at home and i have horrible service at home (i'm in the basement) and the past day I've been on the road a lot and ive yet to experience it so you might be on to something, just need some more people to test to confirm
Click to expand...
Click to collapse
For me, the problem started just over the past two weeks or so. I never had an issue before... Happens when I'm on Wifi as well as off Wifi.
I'm thinking I may just take it in for a warranty exchange. I've begun noticing it occasionally in other applications as well. Not the random menu button activation, but suddenly the capacitive buttons will simply be non responsive for 2 or 3 seconds.

Dalmus said:
For me, the problem started just over the past two weeks or so. I never had an issue before... Happens when I'm on Wifi as well as off Wifi.
I'm thinking I may just take it in for a warranty exchange. I've begun noticing it occasionally in other applications as well. Not the random menu button activation, but suddenly the capacitive buttons will simply be non responsive for 2 or 3 seconds.
Click to expand...
Click to collapse
it seems like thats the best way to go about it. frankly, im too lazy to backup all my stuff, unroot, reset the flash counter and then deal with samsung/sprint lol.
results from a couple days testing John's theory: its definitely more noticeable in low service areas and almost nonexistent when the signal is strong (i still get 1 or 2 presses from the menu button then it stops as opposed to several presses then all the buttons freeze). i dont know where to go from here... help

ImaWinRAR said:
it seems like thats the best way to go about it. frankly, im too lazy to backup all my stuff, unroot, reset the flash counter and then deal with samsung/sprint lol.
results from a couple days testing John's theory: its definitely more noticeable in low service areas and almost nonexistent when the signal is strong (i still get 1 or 2 presses from the menu button then it stops as opposed to several presses then all the buttons freeze). i dont know where to go from here... help
Click to expand...
Click to collapse
I have been looking at this myself. It only happens to me on the edge of a dead zone. If you have to press the softkeys multiple times in a good signal area, I would take your phone to get checked out. Some OG Epics had this issue too
Sent from my SPH-D710 using xda premium

JohnCorleone said:
I have been looking at this myself. It only happens to me on the edge of a dead zone. If you have to press the softkeys multiple times in a good signal area, I would take your phone to get checked out. Some OG Epics had this issue too
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
would i have to unroot and reset with a jig before i send it back? and i would be phoneless wouldnt i... this sucks..

ImaWinRAR said:
would i have to unroot and reset with a jig before i send it back? and i would be phoneless wouldnt i... this sucks..
Click to expand...
Click to collapse
I agree, but it would be best if you got it fixed by Sprint. Unrooting can be done by closely learning from this video(here, credits to QBKing77).

Mine seems to to it more often in low signal area's or switching back and forth from my airave. Havent really noticed it with full signal or on 4g but only time will tell. No root........

ImaWinRAR said:
would i have to unroot and reset with a jig before i send it back? and i would be phoneless wouldnt i... this sucks..
Click to expand...
Click to collapse
You shouldn't have to send it anywhere. This should fall within the manufacturer's 1 year warranty, which Sprint will honor with a $35 charge... They will (normally) order you a replacement phone and you will swap your old phone when the new one arrives... You shouldn't be without a phone at all.
I'm planning on visiting the Sprint store tonight to start the process, in fact.
After I flash back to stock.

Dalmus said:
You shouldn't have to send it anywhere. This should fall within the manufacturer's 1 year warranty, which Sprint will honor with a $35 charge... They will (normally) order you a replacement phone and you will swap your old phone when the new one arrives... You shouldn't be without a phone at all.
I'm planning on visiting the Sprint store tonight to start the process, in fact.
After I flash back to stock.
Click to expand...
Click to collapse
how did it go for you? did you reset your binary counter before you exchanged it?
it sucks that WE pay the $35 charge to replace a hardware defect WE weren't responsible for..

Same thing here.
It's definitely more noticeable in low service areas and almost nonexistent when the signal is strong as has been said before.. Could be in an elevator or basement for example.. The power button solves the issue but the problem usually starts again if the service is still bad.
Just to report...
Tempted to contact Sprint about it.

pijamait said:
Same thing here...
Just to report...
Tempted to contact Sprint about it.
Click to expand...
Click to collapse
Please do, and keep us apprised. Iv'e just learned to live with it, but would love to know what's going on.

Just to clear everything up, here's how it works:
You have a Samsung device with a one-year limited warranty. If you'd like, you can send your phone to them for a week, pay for shipping, and maybe get a replacement.
You have a Sprint product. If you'd like, you can take it in for repair (which takes about an hour), and a technician will either fix it - or order you a replacement (which has one-day shipping). If you have Total Equipment Protection, all repairs are free. If you don't, all repairs are $35.
The only time you would have to spend more than that is if you have a phone that is damaged beyond repair (liquid damage, cracked screen, damaged motherboard, etc) - and that would be a deductible of $100 to order a new phone through the insurance company, Assurion.

[Q] galaxy nexus power button problem

Ok so iv had my GN for four days now and its developed a problem with the power button.
Sometimes when i try to turn the screen on via the power button it wont respond, at first. It happend last night for the first time, i tried to unlock it and nothing happend, then after trying about 5_6 times it rebooted. Same thing happend this morning.
Has anyone else had this problem?
Does anyone think this could be software or hardware issue?
The phone is completely stock running 4.0.1 on tmoble uk.
Anyones help or opinion would be appreciated.

Try updating to 4.0.2 before you write it off as hardware problem.
Sent from my Galaxy Nexus using xda premium

Thought about that but it would mean rooting , my fear is that it becomes permenant , then my warrenty would be void , i did have it on face unlock when this was happening i have now changed to slide and as yet ive had no problem , i will post here if the problem is fixed for anyone who is interested

I thought the stock build is 4.0.2?
Have you tried pinging for an update in the settings menu?
Sent from my LTE Galaxy Nexus using xda premium

Rooting is not permanent. You can remove it by delete the SuperUser apk and binary; that's what root is. Or if you're paranoid, flash a stock image.
Then lock the bootloader. Hooray, your device is stock.

mwestendorf said:
I thought the stock build is 4.0.2?
Have you tried pinging for an update in the settings menu?
Sent from my LTE Galaxy Nexus using xda premium
Click to expand...
Click to collapse
yeah several times, and its defo 4.0.1

chirea.mircea said:
Rooting is not permanent. You can remove it by delete the SuperUser apk and binary; that's what root is. Or if you're paranoid, flash a stock image.
Then lock the bootloader. Hooray, your device is stock.
Click to expand...
Click to collapse
Yeah i do understand that, my fear is while rooted that the problem becomes permanent (at least for me) then while off for repairs they see that its rooted and tell me to get lost!
Iv had a few problems with this phone like locking up while adding widgets to home screen, locking up half way though a phone call, browser hanging all the time and of course the power button all of which resulting in a battery pull.
Id come to expect this kind of behavior over the last year & 1/2 from my hd2 as it wasnt ment to run android in the first place, but this is a google flagship.
Maybe i just got a dud or maybe its the stock 4.0.1 has anyone on custom rom had any of the above problems?

i think the point is that you can unroot it and they cannot tell the difference that it was ever rooted in the first place. and get your warranty fix.

RogerPodacter said:
i think the point is that you can unroot it and they cannot tell the difference that it was ever rooted in the first place. and get your warranty fix.
Click to expand...
Click to collapse
Yes, but his point is if the power button becomes unresponsive while he is attempting to root/unroot the phone then he wont be able to complete the process.
I haven't experienced anything like what you're describing on my Galaxy Nexus, even while I was running 4.0.1. Does the power button only become unresponsive when you're turning the phone on/off? Or does this happen while trying to lock/unlock the phone as well? If it only happens while you're using the face-unlock feature then it could be a software bug and flashing could fix it...
I would call either Samsung or your carrier about it before deciding to root/flash it myself. Perhaps your carrier will just switch it out for another one they have in stock.

I have experienced this problem as well with the power button. I have the GSM version and I haven't received the 4.0.2 update but I did receive the ITL41F update. After about three or four presses of the power button it becomes responsive again. I think you might be getting the resets if you press the power button repeatedly without waiting a few seconds I'm between presses to get it responsive again. I also do not think it is hardware related and may be some kind of software bug. I am waiting patiently for the updates.
Sent from my Galaxy Nexus using XDA App

Kinbote said:
Yes, but his point is if the power button becomes unresponsive while he is attempting to root/unroot the phone then he wont be able to complete the process.
Click to expand...
Click to collapse
yes thats exatly my point, although i really am leaning toward software as tk123456789 pointed out if i wait a few seconds it will come on though only after i got rid of the face unlock, using face unlock it was a lot worse. Im thinking if it were hadware it would either work or not,
BTW this problem is when i unlock the phone and not when turning it on, i dont think i made that clear.

my power button has stopped working....it only works sometimes but it usually acts like im holding it down....if i pull the battery and put it back in, it boots up by itself and i dont even press anything...idk what to do and im freaking out

I wonder if this is becoming a known problem with Samsung devices. Do me a favor and shake your phone a few times. Try it every now and then until it wakes your phone or the power menu pops up. Means the switch is busted and the contact is floating around. This is what was going on with my Captivate and I haven't found a fix, nor do I want to solder on a new power button.

I left it in rice overnight and now everything is working perfectly! Hopefully it stays that way! It may have gotten wet from my XO skin application! Never ever ever again with a wet apply! NEVER!
Edit: its still doing the same thing again...spoke too soon
sent from my Nexus Prime

I got my GSM Unlocked Galaxy Nexus from the Play Store two days ago and am experiencing the same issues with the power button. It worked fine for the first 24 hours.
I'm on the phone with Google right now to get a replacement phone which is nice because they're contacting Samsung on my behalf.
(I'm within the 14-day replacement policy for new devices)

Flash manually the official 4.0.4 IMM76I.. And relock your bootloader after that and try.. Thats it
Sent from my Galaxy Nexus using xda premium

similar Issue:
I bought a used, rooted Galaxy Nexus. Due to my own (drunken) stupidity not long after my purchase I caused a scratch on the glass covering the display. As I did not want to pay for a out-of-warrenty repair, I left the device as it was.
Some time after, my power button became unresponsive. As it took 3-5 presses to activate the screen I installed the app "PGM Galaxy Nexus" that allows to wake the device with a swipe gesture. Not to long after, the power button stopped responding all together. While researching a permanent solution, my battery died.
In order to be able to use my phone as soon as possible, I brought it to a local (and unfortunately, unauthorized) repair shop. The repair shop tested quicky for any further defects (by plugging the phone into a wall charger - I had done the same at home) and quoted me 50€ for the repair. Some time after, they emailed me that the replacement of the power button did not repair the device. They said however, that the "main power supply IC" is most likely at fault and that a replacement would cost about 120€. As I could not find this chip in the teardown pictures at ifixit, I am not sure if I should invest further trust in the repairshop. In addition and as writen above, charging the device was no problem at all. In fact, I charged the battery that was in my Galaxy Nexus to 100% before bringing it in.
This is where my questions start:
1.: Is a defect of the "main power supply IC" a known defect at all? If there are known defects of the "main power supply IC" are those defects linked to a faulty power button?
2.: Currently, my plan of action is to collect the device and contact Samsung to have it repaired by Samsung itself. Does this mean sending it in? Do they have authorized repair centers like Nokia used to have (NSC) where I could just bring it in?
3.: What might the cost of the repair be? Can it be noticed that the device was opened before? Is root a problem when sending it in for repair?
I would be greatly thankfull for any device and in case I forgot to provide any details, please feel free to ask.
Related Information:
Galaxy Nexus GSM unlocked, bought in Germany
Android 4.2, running no custom firmware but rooted
Purchased by the first owner on 24th March 2012
Running on E+ (simyo) and o2 networks

Random menu pop-ups and vibrating

Anyone else still having this issue? My phone will sporadically vibrate and the menu will start popping up and closing itself. Ive had this on every ics rom/build ive tried. Im currently running sfhubs 1-click FD26.
Sent from my Motorola DynaTAC 8000x using XDA Premium

magnumtripod said:
Anyone else still having this issue? My phone will sporadically vibrate and the menu will start popping up and closing itself. Ive had this on every ics rom/build ive tried. Im currently running sfhubs 1-click FD26.
Click to expand...
Click to collapse
Use the search feature... This has been a topic several times over the past two months.
Mine does the same thing... it gets rather annoying. It SEEMS to happen more often in low-light or low-signal situations in my case... Often when this happens, the capacitive buttons themselves will simply stop responding, requiring me to tap a volume button or the power button to get them to respond.
The only real solution so far seems to be replacement of the digitizer. I haven't done it yet because I purchased my phone from a 3rd party retailer, and since I don't think Sprint will honor the warranty unless purchased from them, I don't really feel like being without a phone for 2-3 weeks while I wait for shipping, repair and return shipping...

Dalmus said:
Use the search feature... This has been a topic several times over the past two months.
Mine does the same thing... it gets rather annoying. It SEEMS to happen more often in low-light or low-signal situations in my case... Often when this happens, the capacitive buttons themselves will simply stop responding, requiring me to tap a volume button or the power button to get them to respond.
The only real solution so far seems to be replacement of the digitizer. I haven't done it yet because I purchased my phone from a 3rd party retailer, and since I don't think Sprint will honor the warranty unless purchased from them, I don't really feel like being without a phone for 2-3 weeks while I wait for shipping, repair and return shipping...
Click to expand...
Click to collapse
You might be able to get it done directly through Samsung.
Sent from my SPH-D710 using Xparent Red Tapatalk 2

So its actually a harware issue and would require repair? What about buggy ics software? Returning GB wouldn't do anything?
I have insurance with sprint. I could just revert back to complete stock and take it in if the problem persists.
Sent from my Motorola DynaTAC 8000x using XDA Premium

magnumtripod said:
So its actually a harware issue and would require repair? What about buggy ics software? Returning GB wouldn't do anything?
I have insurance with sprint. I could just revert back to complete stock and take it in if the problem persists.
Sent from my Motorola DynaTAC 8000x using XDA Premium
Click to expand...
Click to collapse
I'm running Calk's GB ROM. I've had this problem on all versions, and I've also had it on the two or three versions of ICS that I've tried.
I've seen some posts on here about people who have replaced their own digitizers and noticed a bit of water damage near the capacitive buttons... But at the eBay price of $120+, that's not a valid option for me.
I probably will attempt to take it to a corporate store and play dumb about the warranty, and see if they'd be willing to fix/replace it. The store out in Brookfield seems fairly competent. Maybe it'll just cost me the $35 warranty fee.
I just have to work up the ambition to make an appointment to go stand and wait for 45 minutes to be seen.

I did some reading up a saw the guy who tried to duplicate the problem at the sprint store, but was unable. I just hope they take my/your word for it, if the problem magically disappears.
Sent from my Motorola DynaTAC 8000x using XDA Premium

[Q] Power Button Issue

This all started yesterday morning. My phone randomly reboots, often after hitting the power button. The power button will not turn the screen on or off so I have to use screen on/off apps but they are buggy and this is frankly becoming a ridiculous hassle. Anyone know a fix or have a suggestion on my course of action?

Take it to Sprint or file a claim with asurion. Sounds like a hardware problem. Maybe do a battery pull and see if it helps. Are you on stock or a custom rom?
Sent from my Nexus 7 using Tapatalk 2

GiantJay said:
Take it to Sprint or file a claim with asurion. Sounds like a hardware problem. Maybe do a battery pull and see if it helps. Are you on stock or a custom rom?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Custom rom. I've had this phone rooted since last christmas when I got it and never had the problem before up until now. I tried a few different roms to see if maybe it was just the rom causing reboots but that was to no avail

Check out this thread I posted something.... This could vet well be your problem... Sticky power button. http://forum.xda-developers.com/showthread.php?t=1584342
Running the UNIVERSE with my EPIC 4G TOUCH

I tried your method. Everything has been working for about an hour now. Will report back. Thank you man

rizdog23 said:
I tried your method. Everything has been working for about an hour now. Will report back. Thank you man
Click to expand...
Click to collapse
your welcome i love helping out anyway that i can! and its funny how scared people are to take apart their electronics.... they are not THAT fragile lol. did u hit the thanks button?

I'm a technician at sprint and this issue has me stumped. I've taken them apart and even replaced buttons. Still no dice.....
If I see any more ppl coming with effed up epic touches I'm gonna scream. Replacing phones is killing my numbers and repair rates. Ics is a curse to once a great phone.
sent from my Genesis that does what Nintendon't

I had this issue too and took it to a sprint store, said it failed because of water damage on my circuit board even though I have never gotten it wet and the water mark things were perfect, but just got a replacement, its a weird problem
Sent from my SPH-D710 using Tapatalk 2

andrewqueen said:
I had this issue too and took it to a sprint store, said it failed because of water damage on my circuit board even though I have never gotten it wet and the water mark things were perfect, but just got a replacement, its a weird problem
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Yea replacing it is a temp fix because it will just happen again. Idk how many phones I replaced and they always come back. Ughh this phone needs a real fix soon or to be pulled from the market.
Sprint is losing way too much money on these phones.
Sent from my Genesis that does what Nintendon't

Back button defective?

Hi all,
Not sure if anyone is having the same issue I'm having. When I hit the back capacitive button once, 30% of the time it'll register 2 backs with 2 vibrations. It gets kinda annoying cause sometimes it'll get you out of an app if you it back twice. I called Samsung tech support and they told me it's a software issue and they can fix it out I pay$49.99. Their tech will remote access my phone and fix it on the spot. I just don't understand why I have to pay since my phone is still under warranty. I had this issue since my phone was brand new and stock but didn't complain cause I didn't think it would bother me but now it's getting annoying. Anyone had this same issue, and knows how to fix it?
Thanks in advance!
Sent from my SGH-I317M using xda app-developers app