Anyone else still having this issue? My phone will sporadically vibrate and the menu will start popping up and closing itself. Ive had this on every ics rom/build ive tried. Im currently running sfhubs 1-click FD26.
Sent from my Motorola DynaTAC 8000x using XDA Premium
magnumtripod said:
Anyone else still having this issue? My phone will sporadically vibrate and the menu will start popping up and closing itself. Ive had this on every ics rom/build ive tried. Im currently running sfhubs 1-click FD26.
Click to expand...
Click to collapse
Use the search feature... This has been a topic several times over the past two months.
Mine does the same thing... it gets rather annoying. It SEEMS to happen more often in low-light or low-signal situations in my case... Often when this happens, the capacitive buttons themselves will simply stop responding, requiring me to tap a volume button or the power button to get them to respond.
The only real solution so far seems to be replacement of the digitizer. I haven't done it yet because I purchased my phone from a 3rd party retailer, and since I don't think Sprint will honor the warranty unless purchased from them, I don't really feel like being without a phone for 2-3 weeks while I wait for shipping, repair and return shipping...
Dalmus said:
Use the search feature... This has been a topic several times over the past two months.
Mine does the same thing... it gets rather annoying. It SEEMS to happen more often in low-light or low-signal situations in my case... Often when this happens, the capacitive buttons themselves will simply stop responding, requiring me to tap a volume button or the power button to get them to respond.
The only real solution so far seems to be replacement of the digitizer. I haven't done it yet because I purchased my phone from a 3rd party retailer, and since I don't think Sprint will honor the warranty unless purchased from them, I don't really feel like being without a phone for 2-3 weeks while I wait for shipping, repair and return shipping...
Click to expand...
Click to collapse
You might be able to get it done directly through Samsung.
Sent from my SPH-D710 using Xparent Red Tapatalk 2
So its actually a harware issue and would require repair? What about buggy ics software? Returning GB wouldn't do anything?
I have insurance with sprint. I could just revert back to complete stock and take it in if the problem persists.
Sent from my Motorola DynaTAC 8000x using XDA Premium
magnumtripod said:
So its actually a harware issue and would require repair? What about buggy ics software? Returning GB wouldn't do anything?
I have insurance with sprint. I could just revert back to complete stock and take it in if the problem persists.
Sent from my Motorola DynaTAC 8000x using XDA Premium
Click to expand...
Click to collapse
I'm running Calk's GB ROM. I've had this problem on all versions, and I've also had it on the two or three versions of ICS that I've tried.
I've seen some posts on here about people who have replaced their own digitizers and noticed a bit of water damage near the capacitive buttons... But at the eBay price of $120+, that's not a valid option for me.
I probably will attempt to take it to a corporate store and play dumb about the warranty, and see if they'd be willing to fix/replace it. The store out in Brookfield seems fairly competent. Maybe it'll just cost me the $35 warranty fee.
I just have to work up the ambition to make an appointment to go stand and wait for 45 minutes to be seen.
I did some reading up a saw the guy who tried to duplicate the problem at the sprint store, but was unable. I just hope they take my/your word for it, if the problem magically disappears.
Sent from my Motorola DynaTAC 8000x using XDA Premium
Related
at completely random times during the day my menu button would trigger for a good 5 seconds sometimes and then freeze ALL my capacitive buttons. can anyone think of a possible solution?
i'm guessing its a hardware defect but i wouldn't know how to handle sprint if that's the occasion
ImaWinRAR said:
at completely random times during the day my menu button would trigger for a good 5 seconds sometimes and then freeze ALL my capacitive buttons. can anyone think of a possible solution?
i'm guessing its a hardware defect but i wouldn't know how to handle sprint if that's the occasion
Click to expand...
Click to collapse
I had problems with unresponsive capacitive buttons on my og Epic 4G. It was a manufacturing defect and was covered by the manufacturer's warranty. I'd try to bring it back to a Sprint store with a repair facility and make a warranty claim against Samsung.
ImaWinRAR said:
at completely random times during the day my menu button would trigger for a good 5 seconds sometimes and then freeze ALL my capacitive buttons. can anyone think of a possible solution?
i'm guessing its a hardware defect but i wouldn't know how to handle sprint if that's the occasion
Click to expand...
Click to collapse
Mine has JUST started doing that over the past two days... I thought it was due to a Kernel I flashed, or a faulty APK. I ONLY experience the problem while using Handscent.
hmm i see.. well 1) my buttons respond fine its only when the menu button spazzes out that all the buttons freeze which a quick toggle of the power button would fix but i could wait outside a sprint store for it to happen. i would have to return to stock everything right?
2) do individual apks have capability to mess with the buttons outside of an app? i'm pretty sure its occurred throughout multiple apps but ill past more specific attention to when they occur
thanks guys any other input would be appreciated greatly, i do love this phone very much but this glitch is eating away at me
ImaWinRAR said:
hmm i see.. well 1) my buttons respond fine its only when the menu button spazzes out that all the buttons freeze which a quick toggle of the power button would fix but i could wait outside a sprint store for it to happen. i would have to return to stock everything right?
2) do individual apks have capability to mess with the buttons outside of an app? i'm pretty sure its occurred throughout multiple apps but ill past more specific attention to when they occur
thanks guys any other input would be appreciated greatly, i do love this phone very much but this glitch is eating away at me
Click to expand...
Click to collapse
That is the same issue I have; the menu activates, then the entire phone is unresponsive (except the power button, which puts the screen to sleep as it should) for a few seconds.
Although, like I said, I've only noticed it while inside Handscent and trying to enter type a message. I can play games for an hour and never experience it.
It *IS* rather annoying.
I've had this issue for a while and only ever noticed it once I started flashing different ROMs. In my case I can happen in any app (I don't really play games so can't say for sure about that). Email, market, whatever I get it once in a while. Like others said pushing the power button off and on fixes it. If I also wait like 5 secs and don't try to keep pushing buttons it works too.
To those of you having this issue, see if it coincides with going into a low signal area. When I was doing LOS testing in a known dead spot, I noticed this happening as soon as I started getting really low signal. Check that out and please report back. I didn't say anything at the time (it was a while ago now) because I thought I had some user error going on
Sent from my SPH-D710 using xda premium
Man, I am glad to hear I'm not the only one with this issue. It's the wierdest thing... Eager to find a fix!
i know there was a thread about this months ago but it died because no one had a solution, this time around looks more promising!
the only rom i tend to find myself running is Calk`s and i don't believe i had any issues while i was running miui for a while but eventually i had to go back to calk because i needed 4g but it might just be an issue within the twiz framework or something
John your theory is interesting because i tend to get the issue largely when i'm at home and i have horrible service at home (i'm in the basement) and the past day I've been on the road a lot and ive yet to experience it so you might be on to something, just need some more people to test to confirm
ImaWinRAR said:
i know there was a thread about this months ago but it died because no one had a solution, this time around looks more promising!
the only rom i tend to find myself running is Calk`s and i don't believe i had any issues while i was running miui for a while but eventually i had to go back to calk because i needed 4g but it might just be an issue within the twiz framework or something
John your theory is interesting because i tend to get the issue largely when i'm at home and i have horrible service at home (i'm in the basement) and the past day I've been on the road a lot and ive yet to experience it so you might be on to something, just need some more people to test to confirm
Click to expand...
Click to collapse
For me, the problem started just over the past two weeks or so. I never had an issue before... Happens when I'm on Wifi as well as off Wifi.
I'm thinking I may just take it in for a warranty exchange. I've begun noticing it occasionally in other applications as well. Not the random menu button activation, but suddenly the capacitive buttons will simply be non responsive for 2 or 3 seconds.
Dalmus said:
For me, the problem started just over the past two weeks or so. I never had an issue before... Happens when I'm on Wifi as well as off Wifi.
I'm thinking I may just take it in for a warranty exchange. I've begun noticing it occasionally in other applications as well. Not the random menu button activation, but suddenly the capacitive buttons will simply be non responsive for 2 or 3 seconds.
Click to expand...
Click to collapse
it seems like thats the best way to go about it. frankly, im too lazy to backup all my stuff, unroot, reset the flash counter and then deal with samsung/sprint lol.
results from a couple days testing John's theory: its definitely more noticeable in low service areas and almost nonexistent when the signal is strong (i still get 1 or 2 presses from the menu button then it stops as opposed to several presses then all the buttons freeze). i dont know where to go from here... help
ImaWinRAR said:
it seems like thats the best way to go about it. frankly, im too lazy to backup all my stuff, unroot, reset the flash counter and then deal with samsung/sprint lol.
results from a couple days testing John's theory: its definitely more noticeable in low service areas and almost nonexistent when the signal is strong (i still get 1 or 2 presses from the menu button then it stops as opposed to several presses then all the buttons freeze). i dont know where to go from here... help
Click to expand...
Click to collapse
I have been looking at this myself. It only happens to me on the edge of a dead zone. If you have to press the softkeys multiple times in a good signal area, I would take your phone to get checked out. Some OG Epics had this issue too
Sent from my SPH-D710 using xda premium
JohnCorleone said:
I have been looking at this myself. It only happens to me on the edge of a dead zone. If you have to press the softkeys multiple times in a good signal area, I would take your phone to get checked out. Some OG Epics had this issue too
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
would i have to unroot and reset with a jig before i send it back? and i would be phoneless wouldnt i... this sucks..
ImaWinRAR said:
would i have to unroot and reset with a jig before i send it back? and i would be phoneless wouldnt i... this sucks..
Click to expand...
Click to collapse
I agree, but it would be best if you got it fixed by Sprint. Unrooting can be done by closely learning from this video(here, credits to QBKing77).
Mine seems to to it more often in low signal area's or switching back and forth from my airave. Havent really noticed it with full signal or on 4g but only time will tell. No root........
ImaWinRAR said:
would i have to unroot and reset with a jig before i send it back? and i would be phoneless wouldnt i... this sucks..
Click to expand...
Click to collapse
You shouldn't have to send it anywhere. This should fall within the manufacturer's 1 year warranty, which Sprint will honor with a $35 charge... They will (normally) order you a replacement phone and you will swap your old phone when the new one arrives... You shouldn't be without a phone at all.
I'm planning on visiting the Sprint store tonight to start the process, in fact.
After I flash back to stock.
Dalmus said:
You shouldn't have to send it anywhere. This should fall within the manufacturer's 1 year warranty, which Sprint will honor with a $35 charge... They will (normally) order you a replacement phone and you will swap your old phone when the new one arrives... You shouldn't be without a phone at all.
I'm planning on visiting the Sprint store tonight to start the process, in fact.
After I flash back to stock.
Click to expand...
Click to collapse
how did it go for you? did you reset your binary counter before you exchanged it?
it sucks that WE pay the $35 charge to replace a hardware defect WE weren't responsible for..
Same thing here.
It's definitely more noticeable in low service areas and almost nonexistent when the signal is strong as has been said before.. Could be in an elevator or basement for example.. The power button solves the issue but the problem usually starts again if the service is still bad.
Just to report...
Tempted to contact Sprint about it.
pijamait said:
Same thing here...
Just to report...
Tempted to contact Sprint about it.
Click to expand...
Click to collapse
Please do, and keep us apprised. Iv'e just learned to live with it, but would love to know what's going on.
Just to clear everything up, here's how it works:
You have a Samsung device with a one-year limited warranty. If you'd like, you can send your phone to them for a week, pay for shipping, and maybe get a replacement.
You have a Sprint product. If you'd like, you can take it in for repair (which takes about an hour), and a technician will either fix it - or order you a replacement (which has one-day shipping). If you have Total Equipment Protection, all repairs are free. If you don't, all repairs are $35.
The only time you would have to spend more than that is if you have a phone that is damaged beyond repair (liquid damage, cracked screen, damaged motherboard, etc) - and that would be a deductible of $100 to order a new phone through the insurance company, Assurion.
Hi, when i open my gamepad slightly my screen will flash black, and if i hold it in a certain positionbit will stay black until moved.
This also happens sometimes when picking up my phone
Is it a loose cable or something?
Should i get it replaced?
Rooted stock R800i, .42
Thanks
Probably the ribbon cable inside the slider. It's a known defective part.
Sent from a Galaxy far, far away..
So i could claim it on my warranty?
I got this problem too. But mine worse, sometimes when I wanna type a message the screen goes black, or the screen's light go like disco light, keep blinking at the home page and camera. I sent to Sony Centre to claim warranty but after few days they returned me and told me it was a software problem. Could this be kernel problem?
Yeah, sometimes just touching the screen can do it
I want to unroot before i cant see anything haha
Ive noticed that its just the backlight that goes off, if i make it go black and look at the screen in light i can still see the things there
Im going to request a replacement regardless, starting to annoy me
I tried to reinstall stock firmware but no use. Still the same. I'm gonna tear everything apart and take a look at the ribbon.
Sent from my R800i using xda premium
jeff7424 said:
I tried to reinstall stock firmware but no use. Still the same. I'm gonna tear everything apart and take a look at the ribbon.
Sent from my R800i using xda premium
Click to expand...
Click to collapse
DO NOT I repeat, DO NOT take it apart!!
Once you do that your warranty is void permanently and no way to hide it! I can guarantee it's not your software. Revert it to absolute perfect stock and show them it still happens. I'm positive it's the hardware, NOT software.
If they don't wanna fix it after factory restoring, threaten to call head office about it because you already know it's hardware error and they are refusing.
And also mention that many people on the internet are aware that the slider cable is faulty, many have replaced it and fixed the same problem you have.
I'm thinking of mailing them, and requesting they have a recall because more and more people are having the same problem.
Sent from a Galaxy far, far away..
Ok, the screen only flashes black on SYSTEM APPS. The installed apps dont have this issue
Seems to have happened after i rooted
Any new ideas?
Okay. Thanks captain. I will follow your orders.
Ok, so ive tried to claim on my warrenty. They said they were gunna send a packet out to return the phone for repair. This was a few weeks ago. Within this time i have called them up 3 extra times stating i havnt recieved the pack.
Is this easy enough to fix myself as im bored of waiting for them and im doubting im ever going to recieve any repair
Thanks
Sent from my R800i using XDA
Have you tried flashing a fresh stock firmware?
Sent from a Galaxy far, far away
Yeah, used se repair thing
Problem still there
Sent from my R800i using XDA
http://www.youtube.com/watch?v=fQXH5GAf9UA&feature=youtube_gdata_player
Thats a video of my problem
Notice when it goes closer, when the screen goes black you can still see the homescreen
Sent from my R800i using XDA
Just recently discovered that power button very sensitive barely touch it and is constantly rebooting. Any sprint techs around. Is this common issue. I do have tep will they replace phone.
Sent from my SPH-D710 using xda premium
Is it still clicking, or do you think there may be some crud stuck in the button?
Sent from my ridiculously long named phone ---
Sprint Samsung Galaxy S II Epic 4G Touch
Still clicking. I did find app in playstore works good with prox sensor and don't have to use the power button. I did try a thing tool to try and clean it out no gunk. But app will work for the time being until I can afford to get repaired
Sent from my SPH-D710 using xda premium
went to sprint did theyre tests did find any major issues but still having problem with power button. ordered me new battery if that dosent work will have to replace with a referb
This seems to be an issue with these devices. I have one that just started after switching to FF11. I don't think it is rom related as I have seen people with EL29 start to have the same issue. From search it seems that this issue is something to do with a faulty power switch. Your button will physically still click but you have to fiddle with it at times for it to work at all. It causes the phone to randomly reboot as well as the phone come on immediately after removing the battery. Sprint will think it's a software issue due to the screen sometimes flickering but it's a faulty switch.
I wonder how many more of these devices will have this issue. These devices are still under the manufacturer 1 year warranty so if you go through Samsung I think they will have no problem fixing it or pay sprint for a replacement.
I believe this is hardware failure of the power button as I have switched between roms and nothing has worked.
ssconceptz said:
This seems to be an issue with these devices. I have one that just started after switching to FF11. I don't think it is rom related as I have seen people with EL29 start to have the same issue. From search it seems that this issue is something to do with a faulty power switch. Your button will physically still click but you have to fiddle with it at times for it to work at all. It causes the phone to randomly reboot as well as the phone come on immediately after removing the battery. Sprint will think it's a software issue due to the screen sometimes flickering but it's a faulty switch.
I wonder how many more of these devices will have this issue. These devices are still under the manufacturer 1 year warranty so if you go through Samsung I think they will have no problem fixing it or pay sprint for a replacement.
I believe this is hardware failure of the power button as I have switched between roms and nothing has worked.
Click to expand...
Click to collapse
Welcome back awesome theme god!
Sent from my SPH-D710 using XDA
I think mine has the same problem. Sometimes it will just turn itself off.
I had the same problem a few months ago and then i jigged it and then it came back just today. Maybe i have been delaying the inevitable and just go get it serviced.
Kchitown1977 said:
Still clicking. I did find app in playstore works good with prox sensor and don't have to use the power button. I did try a thing tool to try and clean it out no gunk. But app will work for the time being until I can afford to get repaired
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
same issue. which app did you use?
I was curious what experiences all have had with Samsung's tech dept. I am sending in my phone for warranty due to wifi issues and freezing screen which happens when it feels like it. Also having to reboot or pull battery after phone calls won't hang up properly. They just freeze everything.. Tech suggested they need to do some software settings to cure the issue.
This sucks because after a few replacements I actually got a screen that has none of the lines and blobs that my previous phones were having. I tried the SGS3 and had the same freeze and wifi issues so returned that one. No luck with the phone gods lately I suppose.
What kind of actual turn around do they have?
sflagg73 said:
I was curious what experiences all have had with Samsung's tech dept. I am sending in my phone for warranty due to wifi issues and freezing screen which happens when it feels like it. Also having to reboot or pull battery after phone calls won't hang up properly. They just freeze everything.. Tech suggested they need to do some software settings to cure the issue.
This sucks because after a few replacements I actually got a screen that has none of the lines and blobs that my previous phones were having. I tried the SGS3 and had the same freeze and wifi issues so returned that one. No luck with the phone gods lately I suppose.
What kind of actual turn around do they have?
Click to expand...
Click to collapse
I got mine the next day and have no more issues with it...i had freezing also...the new one is from Korea...the old one was from China.
Sent from my SGH-T989 using xda premium
Cool, glad to hear they are quick. They don't give you the same phone back ? Finally found one without lines and blobs. The freeze issue is a bummer. Did your new phone have issues with lines and blobs in the screen?
If you are talking about sending the phone directly to Samsung, they generally will send the same phone back to you, repaired. You're looking at 1-2 weeks turnaround.
If talking about T-Mobile, and doing a warranty claim, which it looks like the other commenter was, they will send you a refurbished replacement within 24-48 business hours, depending on how late the order is placed. Those are hit or miss, I went through 6 warranty exchanges in just over a month, all with varied issues. 6th replacement is "good enough" for me, was tired of the hassle anyway.
(Edited for auto correct errors)
Sent from my SAMSUNG-SGH-T989 using xda premium
sflagg73 said:
Cool, glad to hear they are quick. They don't give you the same phone back ? Finally found one without lines and blobs. The freeze issue is a bummer. Did your new phone have issues with lines and blobs in the screen?
Click to expand...
Click to collapse
My screen is fine and yes it was warrantee exchange but i was lucky and got a new one...date code 7.12
Sent from my SGH-T989 using xda premium
Android Revolution said:
If you are talking about sending the phone directly to Samsung, they generally will send the same phone back to you, repaired. You're looking at 1-2 weeks turnaround.
If talking about T-Mobile, and doing a warranty claim, which it looks like the other commenter was, they will send you a refurbished replacement within 24-48 business hours, depending on how late the order is placed. Those are hit or miss, I went through 6 warranty exchanges in just over a month, all with varied issues. 6th replacement is "good enough" for me, was tired of the hassle anyway.
(Edited for auto correct errors)
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
Yeah same here, refurbs are definitely hit or miss.. I got 3 in a row with multiple bad pixels, one with the FFC offset and crooked before I called back and had an over-the-phone total flake-out and they gave me a early upgrade offer for the SGSIII, which I refused because at the end of the offer they tried to drain me of cash with a 25% off retail offer and extending my contract another 2 years after the upgrade if I chose to accept it. LOL
I've had my Epic 4G Touch for well over a year and a month ago I noticed the power button was starting to feel "spongy". It still worked but it lacked that crisp feeling when you pressed it down and released it. This afternoon however, after flashing FI27, my power button no longer works whatsoever. I doubt it was the ROM and more due to the amount of times I've held this button down for recovery access, download mode, etc.
So the power button doesn't work, phone starts automatically when I remove the battery and put it back in. Otherwise the phone is in near-perfect condition and its not rooted.
Anyone know if TEP is going to cover this for free? I've looked online at some resources for TEP and everything is vague or above my level of reading between the lines.
Thanks in advance.
I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode
Sounds like the internal button is either stuck or broken, if you take it to a repair center they might be able to fix it for you. However idk what cost would be if any, I dont keep any for of "insurance" on my phone, if i break it I swap to one of the others I have til I buy a new one. I tend to keep my phones mint and don't want to pay for a refurbished one when i have a bunch laying in a drawer.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
Iczer said:
I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode
Click to expand...
Click to collapse
I'm on FI27 w/ the newest AGAT kernel but just in case I used Chainfires' Triangle Away to get rid of the yellow triangle at boot. Outside of volume down + power button I don't know another way to get into download mode and since my power button is inop I'm kind of stuck.
Do you know of another way to get back into download mode? I have the self-extracting Odin file for EL29 just waiting to erase all evidence of root.
EDIT: Nevermind. Turns out the button is just stuck. I put the battery back in while holding volume down and it gave me download mode access. That solves one problem, lol.
If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
-EViL-KoNCEPTz- said:
If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
Click to expand...
Click to collapse
I wouldn't even begin to know how to do that, though I'm sure YouTube has a couple videos detailing how-to. I'll give it a looksee and if it doesn't scare me away I'll give it a shot. If its something I can do, might as well.
Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.
Iczer said:
Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.
Click to expand...
Click to collapse
It works fine outside of the power button. I have recovery and download mode access, touchscreen is operable and nothing out of the norm seems to be going on. It's disturbing to say the least.
Wtf I got this issue after flashing Fi25 rom? Maybe its a bug? It had been working days before and spontaneously stopped working.
Sent from my SPH-D710 using xda app-developers app
This power button problem just happened to mine friday i took it to a repair store they were rude and refused to fix it told me i needed to use my insurance... so i made a call and within 15 min and only 1 transfer (shockingly) to customer care they sent me out a replacement at no cost i received this afternoon and currently trying to put a custom rom on it.. i had the same issues as you and it was hardware related a smack against a table resolved it atrandom and that phone was also stock..
I have been with sprint nearly 10 years and with several calls to customer care you can get alot done.. if one rep dont help call back and deal with another.. I have been 4 months past due with nearly an $800 bill at one point and still no restrictions i have also have a few older phones and some windows phones replaced at no charge in the past but that took a little more work then this one...Ive was even able to get them to credit my account $300 instead of using my 2 upgrades on phones... just call be polite if that dont work try again with another rep..
btw the sprint store i took it to didnt note it on my account if they tell you you must goto a store kindly refuse saying you dont have time.. if the battle seems endless ask for a supervisor twice..
Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
Sent from my SPH-D710 using xda app-developers app
tonyec7 said:
Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
It's things like that that make it harder for others who actually need replacements to get them.
Sent from my SPH-D710 using Tapatalk 2
revamper said:
It's things like that that make it harder for others who actually need replacements to get them.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Read my comment, i need a replacement as well, by lock/power button isnt working either.
I went to my local Sprint store this afternoon and apparently I don't have TEP on my phone. Last month I had an upgrade but I'm happy with my E4GT so I let my wife use it so she could get the EVO LTE. We did this through Best Buy Mobile. My wife has a friend that works there so it's where *she* does all her cellphone business. For some reason my TEP was cancelled on my E4GT upon upgrade and unbeknownst to me for the last month and a half I've had no insurance. :/
I called Sprint customer support and explained what happened and in 3-business days TEP will be reinstated on my phone, no charge, and all will be well in the world. The guy at the Sprint store also said had I had TEP this issue would be fixed via direct-exchange at no-cost to me.
I also tried fixing it myself but I got scared when the couldn't separate the screen from the case and gave up before I borked it.