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Any problems with the Desire anyone?
Got mine last night, put my SIM in and charged it for four hours, turned it on and can't get to do anything with it.
I'm on T-Mobile and get a pink circle solid pink trailing off (I,m guessing this maybe chases itself around like the busy cursor in Vista) then it shows the htc splash screen, white background with htc in the middle in green letters, this stays a second then goes off for then the splash screen again for a second then off for two etc., you get the picture. That's all it does, will not turn off you have to take the back off and remove the battery, tried rebooting several times and always the same. I put it back on charge overnight and tried it again this morning and the same, left it on for about twenty minutes to see if it should do this for a while and the phone and screen get quite warm.
Well hacked off!! Can't even take it back 'cos it's Easter Sunday and everywhere is shut!!!
Anyone had similar experiences?
As I can't reset via the phone software I did the phone button one, see below, still with no improvement. Mine is going back tomorrow.
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button..
Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
Press VOLUME UP to start the factory reset.
Cheers.
wow seems odd, usually if ts defective it wouldn't show you the boot screen even. but this looks like a software glitch, somehow, .. but again, if its software than you shouldnt be the only one experiencing that
thanx for sharing, .. , hope you can get a replacement ASAP
Other users seem to be experiencing the same problem, I've had a look on the T-Mobile forums and it's reported there.
Sorted, swiftly replaced this morning, this phone is awesome!
I checked email then I sent a text. A few minutes later, I got a response. I hit REPLY and the screen went white. I don't know why. It's never been dropped or put in water, etc. The phone had been in my pocket all day and was close to a full charge. I couldn't power down so I removed the battery and turned it back on. The phone vibrated as it does when it boots up but the screen remained black. I flipped out the keyboard and it was backlit as usual.
I tried a few times and never got anything going. The screen remained black but the phone got hot. Just now, I noticed the amber light blinking but it went solid when I plugged in the charger. I attempted to power it up once more and called from my landline- goes straight to voicemail, no rings. Hmm. Is my Tilt 2 Dead?
Any advice on how to resurrect my phone? AT&T gave me this refurbished model about 4 months ago (60 day warranty?) to replace the Fuze that died at 13 months (12 month warranty). I just want a phone that can last as long as my contract.
try to put it in bootloader mode.
do this by holding the volume down button and powering on the device (if its already on then volume down button and press the soft reset button on the side of ur device with the stylus). Keep holding the volume down button until the 3 colored screen comes on with text in red.
if you can get it in bootloader than you can save the device
Sometimes mine hangs on startup several times in a row, to fix it, i take out the battery, put it back in, hold down the power button and volume down button till its in bootloader then soft reset with the button on the side of the device and it boots up
if that doesn't work then you may need to hard-reset/flash a new rom (all your data will be erased). If nothing comes on the screen then your screen could be dead.
I charged it all night. When plugged in, the amber light is solid. When unplugged, the light turned off. The phone doesn't power up.
It did not respond to a soft-reset (holding the volume down button and powering on the device) nor a hard-reset (press and hold both the send and end hardkeys).
AT&T is telling me it's dead. Um, I've got a different ROM loaded on this. Can I return it in this state? If they cant resurrect it, it doesn't matter?
Do I need to restore factory settings and, if so, how?
And, Warranty Dept. wants me to buy another one. They gave me this refurbished one four months ago with 90 day warranty. What are my chances here?
cam123 said:
I charged it all night. When plugged in, the amber light is solid. When unplugged, the light turned off. The phone doesn't power up.
It did not respond to a soft-reset (holding the volume down button and powering on the device) nor a hard-reset (press and hold both the send and end hardkeys).
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Click to collapse
If the indicator light never went green, the battery may be at fault. Just a thought.
I have heard of the black screen that comes up and ppl have to soft reset to get anything to work. Never had this problem till lately. My fone was on and plugged in all nite. Never had a prob with the battery, only had this fone 3 months and now all nite and day the screen has been goin black then not waking up at all. I did install Cookies Home Tab and the CTHE Editor last nite along with the newest SRS WOW HD sound.... anyway, put my fone on charge, left it on as I always do, woke up today and had no way up waking it up, and the charge light was still orange. I took off the back and used the reset button on the right to restart it. Unplugged it, then plugged it back in. The light immediately turned green yet when the device powered on and the screen went to black, it would NOT come off the black screen. I checked the settings for the lock screen, nothings on... I am using Energy ROM 6.5 OS 5.2.23569 build 23563.5.5.0 ... awesome ROM and yet Ive never had this prob. Had this ROM for the past 2 weeks without a hitch, installed Cookies Home Tab and the Editor progs and now this. ... any help?
EDIT: Also in the time the screen was blacked I never got a single text, MMS, fone call or email...
panthersdzynes said:
I have heard of the black screen that comes up and ppl have to soft reset to get anything to work. Never had this problem till lately. My fone was on and plugged in all nite. Never had a prob with the battery, only had this fone 3 months and now all nite and day the screen has been goin black then not waking up at all. I did install Cookies Home Tab and the CTHE Editor last nite along with the newest SRS WOW HD sound.... anyway, put my fone on charge, left it on as I always do, woke up today and had no way up waking it up, and the charge light was still orange. I took off the back and used the reset button on the right to restart it. Unplugged it, then plugged it back in. The light immediately turned green yet when the device powered on and the screen went to black, it would NOT come off the black screen. I checked the settings for the lock screen, nothings on... I am using Energy ROM 6.5 OS 5.2.23569 build 23563.5.5.0 ... awesome ROM and yet Ive never had this prob. Had this ROM for the past 2 weeks without a hitch, installed Cookies Home Tab and the Editor progs and now this. ... any help?
EDIT: Also in the time the screen was blacked I never got a single text, MMS, fone call or email...
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Click to collapse
OK, now it is clearer. It happened AFTER you installed software. You need to do a hard reset.
Power down the phone. Hold both left and right phone keys (red and green) while you hit the power button. The phone should reset itself back to factory condition. Unfortunately you will lose all data on the phone (the SD card data should be OK). This should fix your problem.
Yeah, its totally dead now except.... when plugged into the charger, I get an amber light. I will stop by a store and try a different battery.
By the way, AT&T Customer Service told me they will not replace my 4 month old phone because it is past the 3 month warranty.
stevedebi said:
If the indicator light never went green, the battery may be at fault. Just a thought.
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stevedebi said:
OK, now it is clearer. It happened AFTER you installed software. You need to do a hard reset.
Power down the phone. Hold both left and right phone keys (red and green) while you hit the power button. The phone should reset itself back to factory condition. Unfortunately you will lose all data on the phone (the SD card data should be OK). This should fix your problem.
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Click to collapse
Already done that Steve with no luck. Next step?
If the Tilt 2 is dead, I have to replace it. Any suggestions? I was happy with this model. My big requirement is real keyboard.
if its dead its dead... if you need another just go get another I guess.... Sounds pretty crappy though. I got my phone in December and just got a warranty replacement today. They said my warranty was good till the 1 year point of when the phone was purchased or 90 days after I received the new phone (if it was close to the end of my original warranty) I assume you were out of your original warranty or bought a used phone or something. But yeah... try another battery before diving in to another phone for sure.
Possible fix
Ok, Ive kept lookin for this solution and so far, its worked. On the lock screen, especially with the new custom ROMs, the lockscreen has to be set to "classic". Something about the new Slide to unlock feature is killin the screen to black, and that makes the fone unusable... meaning when the fone goes to black, it will ONLY charge. No fone calls, no texts recieved, no emails, no nothin... calls go straight to voicemail when ppl try to call u. (when u restart the fone u may get ur emails and any MMS messages, but not texts or missed calls) If u have the Cookies Home Tab, like me, it would be labeled "Windows" lock screen that u will need. (From Home screen, click "MENU", then "Cookies Home Tab Editor", then "locksreen Settings", then under Unlock Style, click "Windows". then click "menu" at the bottom of the same screen, then click "apply settings". When u exit, Sense will refresh and ur good to go ... Ill repost in a few days to see if thats it or not.
Also I heard less talk, but some about it being an issue with the SD card. That one said to remove ur SD card, install a new ROM and reformat ur card before installing it back into the device... *(Be sure to transfer all info on card to PC before u format, formatting will erase everything from the SD card)*
Hi guys, first sorry for my bad english, I'm italian
So... i've an 11 days old HTC desire, i'ven't flashed it with unoffial roms, never done strange things with it but now, it doesn't want to works.
The only operations i made with my htc are:
1 official firmware update (yesterday),
2 apps download from market...
the phone was on before i found it off without any reason...
Never dropped, never beaten, i don't know why it doesn't works
Please can you help me?
now i've leaved battery from phone,
could be the protection for overheating on?
Take out the battery and plug the mains charger in, see if the LED shows.
Yes led shows without battery, orange and green...
So the phone works, what exactly is the problem?
i can't turn on the phone, if i try to press power on button it doesn't works...the screen doesn't turn on... if i put battery in and i try to charge the phone no leds are shown... leds appairs only with removed battery...
Try turning on the phone while the battery is out but it's plugged in at the mains. The phone seems fine as it has already shown that the LED's turn on.
Try wiping the plates on the side of the battery with a fabric of some sort and see if that helps.
i've yet tried the first options, doesn't works...
i'll try the second now...
cannot be an overheating protection problem?
Ok guys, my htc has started, but now it stays stucked on HTC green boot logo...
Edit: HTC doesn't start again, ill try to leave battery for a while again than restart...
If its stuck on the green HTC logo then your phone is stuck in a boot loop. Are you sure you haven't done anything with your phone?
Sent from my HTC Desire using Tapatalk
only the official update and installed some apps.... i've read that an hard reset maybe help me... hoe to perform it? I've to wait about 2 hours to restart the phone...
Please anyone can help me to make an hard reset on desire?
Try turning on the Desire with the volume down button pressed and then press the power at the same time. Should load the bootloader menu, give it a second or two and scroll down to clear storage by pressing volume down, then to select it, press the power button.
Sent from my HTC Desire using Tapatalk
I need to hold power button? or press and release it?
With the 'volume down' button held, press and release the power button.
Sent from my HTC Desire using Tapatalk
Guys after a day of no phone response my htc is chargin now, the orange led is showed but when i try to press power on button it leaves the charge connection, orange led goes off and the phone don't start... any ideas? what can be?
Please help...
Well, my Desire stopped charging today and now is dead.
The LED doesn't turn on when i connect the charger.
Any ideas?
Well ... bring it back to the store!
If you ´ve done nothing forbidden, they should replace it!
hi there... i have the same problem of not able to see anything on the screen of my htc desire....i was trying to get the phone working as it was not able to boot past the green htc logo...... i was able to get to the bootloader screen before.... but now i am not able to turn the phone on also......i tried to check without the battery by connecting the charger from the main electrical outlet....i dont see any led on the phone....am i screwed????
can i get an answer for this?????? this is frustrating..........is there a partiality or something for the users.... i never get get a reply from you guyz......
My HTC One X dropped (from about 50cm) and landed on it's screen. The screen isn't broken, but it was frozen. So I switched the phone off, since it didn't respond.
Now my HOX won't turn on anymore! After pressing the power button it vibrates shortly (like when starting up). That's it.
Nothing on the screen, it stays blank. Nothing on the soft-touch buttons, the stay dark. When connected to the adapter the charging led doesn't turn on.
The only thing I seem able to do is hold the power button for about 10 seconds, to restart the phone, but then only a short vibration follows. Nothing else.
Anybody got any ideas what to do myself? Befor I can contact HTC on monday...
:crying:
Niels-je said:
My HTC One X dropped (from about 50cm) and landed on it's screen. The screen isn't broken, but it was frozen. So I switched the phone off, since it didn't respond.
Now my HOX won't turn on anymore! After pressing the power button it vibrates shortly (like when starting up). That's it.
Nothing on the screen, it stays blank. Nothing on the soft-touch buttons, the stay dark. When connected to the adapter the charging led doesn't turn on.
The only thing I seem able to do is hold the power button for about 10 seconds, to restart the phone, but then only a short vibration follows. Nothing else.
Anybody got any ideas what to do myself? Befor I can contact HTC on monday...
:crying:
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Click to collapse
Can you get into hboot if you hold power and volume down button for about 20 seconds?
Sent from my fauxed HOX running CMX Alpha 2 by tbalden
Tingelholm said:
Can you get into hboot if you hold power and volume down button for about 20 seconds?
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Click to collapse
I can't tell. My screen stays blank.
BTW: I am able to open my HOX. Perhaps somebody might know what to check if it's hardware related?
(A few weeks ago I've opened my HOX to fix the well known WiFi issue, but this is definitely not related to the blank screen issue.)
Trying to connect by USB to a PC also doesn't work.
Anybody any ideas?
Sounds like you knocked something when it fell. Id call HTC and say one day you couldnt see the screen and send it off to them. They should be able to replace the screen/motherboard.
ste1164 said:
Sounds like you knocked something when it fell. Id call HTC and say one day you couldnt see the screen and send it off to them. They should be able to replace the screen/motherboard.
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Click to collapse
+1 as long as there's no big scuffs and you just say you took it out of your pocket and it was black they'll fix it, even with unlocked bootloader you'll be ok. Phones theses days should be able to take 50cm drops
Sent from my HTC One X using xda premium
ste1164 said:
Sounds like you knocked something when it fell. Id call HTC and say one day you couldnt see the screen and send it off to them. They should be able to replace the screen/motherboard.
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Click to collapse
If Sunday doesn't bring a solution, that's what I'm going to do on Monday...
Today I received my HTC One X back from HTC repair No costs :laugh:
I called HTC on Monday, they picked up my HTC One X on Tuesday and I got it back one week later (on Tuesday).
They've given it a boardswap and replaced the battery (don't know why) and put the latest software (rom) on it.
I did loose all my data, apps and settings, but fortunately I had a very recent back-up available, so I'm happy again!
My phone is totally non-responsive. Pressing the power button is non-responsive, plugging it in to charge does not seem to work; no red charging LED. Won't boot while plugged in.
Here's what happened:
I set two alarms for this morning. One to wake up for a skype call I was supposed to make, and a second to actually get up. I hit snooze when the first alarm went off. I had about 50% battery according to the battery icon in the top right. I decided to make the call anyway and launched skype and started a video call. During the call the alarm went off again and I dismissed it. The video was frozen on the frame when the alarm went off. I backed out of the video on the skype app, and went back to it. The video was now black, and the phone warned me the camera was off. The camera icon in skype showed it was on, but i pressed it anyway, at which point the icon changed to the no-video icon. I selected front camera, the icon remained showing a camera with a red line through it. I still did not have video, my calling partner could not see me anymore either. We finished the call with audio only, about 15 minute total phone time. I pressed the top hardware button to shut off the screen and I went back to sleep waiting for the next alarm. That never came. I woke up and tried to turn on the screen with the hardware button and nothing happened. I believe I saw it flash a green LED notification as I was doing this too, but it never flashed again. I thought maybe I left skype open and the battery died, so I plugged it in. The phone won't start charging, or at least the LED wont show. I tried booting it after it was plugged in five minutes (still no LED) and nothing happens.
I unplugged it and tried holding power and down volume for 30 seconds, then I tried power and up volume, then I tried power and both down and up volume all for more than 30 seconds. No response. (what is the proper hard reset for this phone anyway?) I have since left in unplugged hoping that the battery will completely drain and then I can start using it.
Any ideas in the meantime? this phone will last a week with 50% without using the screen or the processor.
-Pete
Does your hardware capacitive buttons flash when you press the power button for 10 secs?
Sent from my HTC One X using xda app-developers app
XxVcVxX said:
Does your hardware capacitive buttons flash when you press the power button for 10 secs?
Sent from my HTC One X using xda app-developers app
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Click to collapse
No, nothing. I have a fully appreciation for the term "bricked" right now.
I think going back to the store is your best option in this case .... Unfortunately
yea, I think so too. I already emailed customer support.
If you plug the phone into a computer, go to device manager. Does it say QHSUSB_DLOAD anywhere?
Sent from my HTC One S using Tapatalk 2
So I went out all day and left my phone at home (the shop i bought the phone is on the ground floor of my office building an hour away, I was going to wait till monday to have it looked at there). Got back and plugged it in, was about to try usaff22's suggestion, but the LED started flashing red. after a bit it went solid and the phone turned right on. still no word from HTC, but it is the weekend and all. Maybe Jellybean will fix the root of the problem. Anyway, thanks for the suggestions everyone!