Develop Bugs

Dropped my E4GT

I have a locker at work. I keep my phone in it while I'm working along with all my other valuables. Well, when pulling the phone out of my locker, it fell to the ground which is about 3-4 feet. I have a Platinum case from Best Buy on it, which is the same as the Seidio Surface Combo case(I didn't have it in the holster) and a Zagg Invisible shield on it. The screen cracked in about 5 spots and won't turn on. The local Sprint repair Center didn't have the screen for it so I was advised to file an insurance claim. I just bought the phone on Saturday! Oh I am so mad at myself for not paying attention more and getting in too big of a hurry. The corporate store wouldn't exchange it for me. I know, no one cares about my sob story, but it just sucks and you guys are my ventilation units.

That sucks. At least its replaceable.

Yeah, but I'm a little upset that Sprint doesn't have these screens yet. It wouldn't cost me a dime if they did. Now I have to pay $100 deductible. It is what it is, but it's still upsetting.

That sucks man sorry. One night my girl got pissed @ me so she beamed my phone (she knows how much I love my phone) straight at the wall. I have a cheap case on the back end but I still got no scratches and dents on it. I guess I just got lucky. Sorry again.

sounds like bad luck. I've dropped my phone a ton of times with just a cheap TPU case on it. No issues so far, whew.

why cant they just swap it out for u? if its repairable, then u shoudnt have to go thru insurance...
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If it makes you feel better (probably wont) I feel your pain...almost. Today my wife went to use the bathroom with her et4g that I just got her a few weeks ago in her back pocket and it took a dive straight into the toilet. I even told her to be careful with that because its the most common water damage "oops" I see from females coming in my store!
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I feel bad for you. I've dropped my E4GT a few times and there's not a scratch on. No case no screen protector on mine. You must have dropped it just right or wrong
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ilostmypistons said:
I feel bad for you. I've dropped my E4GT a few times and there's not a scratch on. No case no screen protector on mine. You must have dropped it just right or wrong
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Same!
Good luck to you thread starter

housry23 said:
Yeah, but I'm a little upset that Sprint doesn't have these screens yet. It wouldn't cost me a dime if they did. Now I have to pay $100 deductible. It is what it is, but it's still upsetting.
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Really? I've never known them to do a repair for damage for free. Normally they examine the phone for dents and signs of droppage and try to blame ANYTHING on that problem so you have to go through insurance. But I've only known them to do physical repairs for free on hardware problems not related to user error. A cracked screen would definitely get insurance status, and they'd merely charge you the $100 in-store for the repair instead of making you wait two days for Asurion to ship it out.

I just filed a claim... cracked my screen but it still worked... Sprint told me since it was longer then an inch, so I couldn't get the screen replaced at the repair center. bs
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_dan said:
I just filed a claim... cracked my screen but it still worked... Sprint told me since it was longer then an inch, so I couldn't get the screen replaced at the repair center. bs
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Said the samething when my EVO cracked. Repaired it myself then traded it for this phone because I broke the volume button. Stupid reason but no I miss my EVO, did everything I wanted to and more. Try fixing the phone yourself first.
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I have never had to pay for a replacement due to physical damage (not water) and have had multiple cracked screens either repaired or the whole phone replaced (on other phones).
Seriously try a different repair center, I actually have the best of luck with 3rd party ones. If they can't repair the phone they just do an advance exchange and call me a few days later when the new phone comes in.

R1ptide said:
I have never had to pay for a replacement due to physical damage (not water) and have had multiple cracked screens either repaired or the whole phone replaced (on other phones).
Seriously try a different repair center, I actually have the best of luck with 3rd party ones. If they can't repair the phone they just do an advance exchange and call me a few days later when the new phone comes in.
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Don't you pay for 3rd party?
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The plastic seidio type cases suck.at absorbing shock. That's why u need a tpu like case.
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Man sorry to heard that.! I got my phone from best buy with 10dollar amonth insurance. 2$more than de sprint but they got better coverage and no deductible.
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locoboi187 said:
Don't you pay for 3rd party?
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Sorry meant 3rd party sprint repair center IE not a corporate store

skykc0401 said:
Man sorry to heard that.! I got my phone from best buy with 10dollar amonth insurance. 2$more than de sprint but they got better coverage and no deductible.
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They dont replace lost phones
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R1ptide said:
Sorry meant 3rd party sprint repair center IE not a corporate store
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Never heard of those.

locoboi187 said:
Never heard of those.
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You might not have realized they were 3rd party. You can check on sprints website
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I just dropped my gnex!!

OK! So I bended down to pick up my headphones from the floor and my phone was in my shirt pocket. So as I tried to grab it I could reach the headphones so I bended again and while I got the headphones my phone fall off my pocket... it was like 3 feet or less and now I'm screw... I'm paying the Verizon supreme guarantee (the one that costs like 7$) and I don't know how much I need o replace it or at least for them to fix the screen
I need help!
The worst thing is that I was going to gift the phone to my dad because I was going to study outside the country
Sent from my Galaxy Nexus using XDA

Wait so your screen broke? Well I think so, just pay Verizon the deductible and they will send you a new phone, that's why you have insurance.

insurance deductible is $50

In 5 lines you dont described what exactly was broken in your phone. Not the best way to get help.

Yes! It broke! The right down area of the phone... is it really 50$?? So I only pay that and I get a new one?
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sergioosvaldo1 said:
Yes! It broke! The right down area of the phone... is it really 50$?? So I only pay that and I get a new one?
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if you have the insurance through verizon yes... its only $50

Am I gonna get a new device or a refurbished one?
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sergioosvaldo1 said:
Am I gonna get a new device or a refurbished one?
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i would bet on refurb

sergioosvaldo1 said:
Am I gonna get a new device or a refurbished one?
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One that doesn't have a broken screen lol
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Don't worry about getting a refurb, I have gotten a ton of them from Verizon and never had a problem with any of them. If you do have a problem I believe Verizon swaps them out without much of a fight.

A call to *611 could have spared us from this thread.
good day.

How can the deductible be 50$?
If the rezound is 100???
Can somebody that has gotten an actual asurion replacement confirm this?
sent from my so icey GalaXxy Nexus

the asurion deductible is $99
fastest way to file your claim is at http://www.phoneclaim.com

The sad story of a Broken Screen and no options...

Alright, so the unthinkable happened. Yes, I dropped my beloved Note II. Less than two weeks into owning it, too.
The drop was about 2 feet and landed on my foot, then bounced onto a tile floor (yeah, I know). The fall was light and hardly made a sound, but alas I now have a spiderweb originating on the left side of my screen. It's not too bad but here are some pictures so you know the kind of damage that can befall your phones.
It was VERY difficult to take pictures of, but it's easy to see under a light. I just thought some of you might want to know how easily the screen can be broken.
If anyone has any advice on dealing with this, It would be greatly appreciated.
P.S. I'm in Canada with Bell, and have their smartphone premium care plan. I haven't spoken to anyone yet as this happened this evening, but it looks like it only covers accidental damage resulting in failure, for which i have to pay 150$ for a new phone (that seems to be the only option). So for now I think I'm stuck with a very sadly broken screen. If anyone cares, I'll update later after I talk to them.

I have same plan with Bell. You will be covered. Just have to pay the $150 on your next bill and send in your old one. My daughter dropped a 3 week old bold 9900 into the toilet and it was covered!
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http://www.ebay.com/sch/i.html?_trk...+note+2+replacement+screen&_sacat=0&_from=R40
Damn man sorry to hear that. I've only done iphone screen replacements so not sure how difficult these are to replace but here are some you can pick up if your comfortable doing this kind of stuff.
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same happened to mine today but the damage is much worse.
If anyone has experience with repair options I'd love to hear about it.

I got mine on release day, and the guy in the store took their demonstrator to lunch and dropped it. Cracked the screen on the corner.

I replaced the screen on my Inspire and it wasn't too bad. I watched the video of replacing on the GN2 and it looked quite a bit easier, so I think you would be fine trying to replace yours. Good luck

Too funny. I did the same yesterday. Had it sitting on my wallet face down on the kitchen table and it slid. I caught it with my legs, rolled off my foot and hit the ground. About a 6 inch fall at most. Two big cracks and a chip. Two generations of notes, two broken screens Haha.
Have a square trade warranty and the phone actually functions like normal so there is at least that.
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Forgot to add this excellent site http://www.ifixit.com/Guide/Galaxy+Note+2+-+N7100+Complete+Disassembly+&+Assembly/11811/1 Its where I learned how to do idevices.
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I got the AT&T protection plan for just 10 bucks more, covers everything...... EVERYTHING!
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45ACP1911 said:
http://www.ebay.com/sch/i.html?_trk...+note+2+replacement+screen&_sacat=0&_from=R40
Damn man sorry to hear that. I've only done iphone screen replacements so not sure how difficult these are to replace but here are some you can pick up if your comfortable doing this kind of stuff.
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The problem is that I'm not sure if it's just the glass on the front that's broken, or the OLED/ touch panel itself (since I believe it is a single panel on this phone, right?), which is at minimum 200$ to order the part. I am entirely comfortable replacing it myself, though I don't want to pay that much if I can avoid it.
I'll take it to the Bell store tomorrow and see what they can do before doing anything else though.

SpectrumOnFire said:
The problem is that I'm not sure if it's just the glass on the front that's broken, or the OLED/ touch panel itself (since I believe it is a single panel on this phone, right?), which is at minimum 200$ to order the part. I am entirely comfortable replacing it myself, though I don't want to pay that much if I can avoid it.
I'll take it to the Bell store tomorrow and see what they can do before doing anything else though.
Click to expand...
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If you can turn it on and see the OLED is providing images then its fine. The didgitizer is all you need to replace. The ifixit link is the best place to learn from. I replace screens on many phones and as long as you follow the golden rules your going to have a great repair experience.
1. Ask or search before you guess
2. NEVER EVER force anything. If it wont budge seems to require force. Check your sorce and ask first.
3. Double check all your connections
4. Keep a clean work space with plenty of light.
5. Stay geounded. (Usa a mat, strap, or whatever.)
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45ACP1911 said:
http://www.ebay.com/sch/i.html?_trk...+note+2+replacement+screen&_sacat=0&_from=R40
Damn man sorry to hear that. I've only done iphone screen replacements so not sure how difficult these are to replace but here are some you can pick up if your comfortable doing this kind of stuff.
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So the link in this post should be the piece I would buy? (Thanks 45ACP1911)

Just curious. Do any of you guys have a case on when the Note fell ?

kvssvarma said:
Just curious. Do any of you guys have a case on when the Note fell ?
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Nope, no case. Got the Samsung tpu case incoming now though for when I send it in for warranty repair.
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drochro said:
I got the AT&T protection plan for just 10 bucks more, covers everything...... EVERYTHING!
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10 dollars more... every month
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majorbgss said:
10 dollars more... every month
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Plus deductible of $200 I believe.
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That's why I waited to buy from Best Buy, it's$10/mo, but no deductible. You might get a refurb if they can't fix it, but at least it is free.
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Astom22 said:
That's why I waited to buy from Best Buy, it's$10/mo, but no deductible. You might get a refurb if they can't fix it, but at least it is free.
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Does at&t give you a new one if they can't fix?
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sodomanaz said:
Plus deductible of $200 I believe.
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They have 2 insurance options
1) $7.00 - Insurance Only
2) $10.00 - Insurance + Better CS + GPS Location Services
When I was in the store to change sim cards, the in store rep told me only the $10.00 was available. However, when I called into AT&T CS, they allowed me to chose just the $7.00 option. $200.00 deductible still applies.
I believe it was covered in a previous thread, but Best Buy insurance does not cover lost or stolen phones.

pyo said:
They have 2 insurance options
1) $7.00 - Insurance Only
2) $10.00 - Insurance + Better CS + GPS Location Services
When I was in the store to change sim cards, the in store rep told me only the $10.00 was available. However, when I called into AT&T CS, they allowed me to chose just the $7.00 option. $200.00 deductible still applies.
I believe it was covered in a previous thread, but Best Buy insurance does not cover lost or stolen phones.
Click to expand...
Click to collapse
Yeah my wife got the same deal and looking online at the bill I lold and unchecked the extra $3 as I'm smart enough and don't need att's help in regards of setting anything up or any kind of usage.
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[Q] Selling Questions

Wife and I might be leaving Sprint due to having bad service at home and work, but not in between. How annoying is that if we're roaming and can't use our data? I got a call from Sprint offering a free out on both lines with no ETF due to data roaming that's occuring while I work. We have an Airave here that we got for free (and have no problem sending back to Sprint).
Anyway, onto the question. What price should we be looking at to sell our phones? Both are in great condition -- hers is white, and mine is black. Hers has an Otterbox Defender on it and mine has a Commuter.
I was thinking about $250 a piece for a total of $500 to help pay for our new phones on another carrier.
Thoughts and comments are appreciated! Thanks

I think your price is too high. $200 if you are lucky but $150-175 per phone is more realistic. This phone has been out over a year and used cases have very little value.

someguyatx said:
I think your price is too high. $200 if you are lucky but $150-175 per phone is more realistic. This phone has been out over a year and used cases have very little value.
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Alright thanks for the response. I'll look into it.
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150-160 if you want to sell it real quick. 170-185 is where I personally would look for if I'm looking for a used GS2. $200 and above is really stretching it.

I sold mine for $300 on dec 1 with 2 batteries and 3 cases. I put an ad on craigslist nov 31 and by 9am dec 1 I had 3 ppl message me 2 offered 250 and one offered the asking price. It was gone by 10am and I was at sprint picking up my note2
I like to break stuff!

Just wanted to let you guys know that I sold both phones for $200 each. One with an Otterbox Defender and the other with a Commuter.
Sent from my Note II using Tapatalk 2

Mac of York said:
Just wanted to let you guys know that I sold both phones for $200 each. One with an Otterbox Defender and the other with a Commuter.
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nice! good luck with whomever you move to
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Mac of York said:
Just wanted to let you guys know that I sold both phones for $200 each. One with an Otterbox Defender and the other with a Commuter.
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but you sold them with low price

I would've said $250 each at the minimum. Especially if they are in almost new condition since you've had cases on them.
Jist because this phone is a little over a year old it is still a great phone. If they are being sold now at $99 with a 2 year contract, $250 off contract for a like new with accessories is a great deal.
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Mattix724 said:
I would've said $250 each at the minimum. Especially if they are in almost new condition since you've had cases on them.
Jist because this phone is a little over a year old it is still a great phone. If they are being sold now at $99 with a 2 year contract, $250 off contract for a like new with accessories is a great deal.
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I think there down to .01 on amazon
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E4GTUser94 said:
I think there down to .01 on amazon
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Only for new customers, they run $49.99, $79.99 and $99.99 for upgrades or added lines depending on where you go.
I like to break stuff!

E4GTUser94 said:
nice! good luck with whomever you move to
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Moved to Verizon and the Note II. Thanks!
imobileface said:
but you sold them with low price
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I needed the money to pay for most of my new phones for wife and I. We had to charge it.
Mattix724 said:
I would've said $250 each at the minimum. Especially if they are in almost new condition since you've had cases on them.
Jist because this phone is a little over a year old it is still a great phone. If they are being sold now at $99 with a 2 year contract, $250 off contract for a like new with accessories is a great deal.
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See above.
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Insurance question

My girlfriend just lost her note 2 and I was wondering if the insurance will send us a new note 2 or a refurbished one . Anyone already went throigh insurance with this phone ?
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it'll most likely be a refurbished one. any warranty replacements are always refurbished phones so this case shouldn't be any different.

You won't know the difference both are new.
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I recieved a replacement about a month ago from asurion and it was brand new in a sealed box battery spen back cover. And I know of 3 other people on xda that have gown replacements thru asurion. All received new phones
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westkhalifa13 said:
My girlfriend just lost her note 2 and I was wondering if the insurance will send us a new note 2 or a refurbished one . Anyone already went throigh insurance with this phone ?
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The replacement that I received through Asurion was refurbished.

PhilipTD said:
The replacement that I received through Asurion was refurbished.
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I guess I got lucky .... if u can call it that. I broke my screen but at least I recieved a new one in return. .
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They can send you a new or refurbished depending on your luck. Of all my experience I have only heard, with own ears (and they kept their promise), Google, say that they only replace their warranty claims with new devices.

Well my girl ended up recieving a brand new replacement in sealed box with all accessories, which I thought was cool. Thank you guys for the replies and im thinking all replacements are new or refurbished according to reason for claim.

Every refurbished replacement I have gotten so far (all android phone historically) have come with a defect and I call Asurion and then they overnight a brand new one.

Sorry if I should have started a new thread, but it is insurance related.
My wife dropped her phone and cracked the screen.
It's an s3.
We pay the $7 or so per month for insurance, but they want a $150 deductible.
Is this how it works?
And if I'm paying a deductible, I want a brand new phone, not a refurbished old one.
Thanks.
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MarkP80nj said:
Sorry if I should have started a new thread, but it is insurance related.
My wife dropped her phone and cracked the screen.
It's an s3.
We pay the $7 or so per month for insurance, but they want a $150 deductible.
Is this how it works?
And if I'm paying a deductible, I want a brand new phone, not a refurbished old one.
Thanks.
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Yes that is how it works. And, good luck getting a new one. It is really up to asurion. I am not convinced they care what you or I think.
Hastily spouted for your befuddlement

Coug76 said:
Yes that is how it works. And, good luck getting a new one. It is really up to asurion. I am not convinced they care what you or I think.
Hastily spouted for your befuddlement
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Thanks.
Well, that sucks.
Kinda makes me wanna cancel the dammed thing.
Except I won't, because in case I lose the phone for good, I bet even buying a used one will be more expensive...
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MarkP80nj said:
Thanks.
Well, that sucks.
Kinda makes me wanna cancel the dammed thing.
Except I won't, because in case I lose the phone for good, I bet even buying a used one will be more expensive...
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I just read in a thread on the S3 page that asurion is replacing broken S3s with new LTE S3s due to stock issues. Make sure you don't put the sim card in an old phone before you call and make the claim, they will switch the insurance to that phone. If you already have put the sim in the broken phone and run it that way for a day or two. Asurion can tell.
Check the last posts of the linked thread. Some of the thread is sketchy but some of it is able to be used legitimately.
http://forum.xda-developers.com/showthread.php?p=43358840
Hastily spouted for your befuddlement

Going to be a refurb and yes $150 for deductible, thats how it works. Phone will look brand new.
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