ok so heres the thing. i got my second htc one x yesterday and it was absolutely fine . its HT24 btw. today the device started to flicker again, which was the cause the replaced the device in first place. i contacted htc directly. first of all i contacted htc uk, and asked them whether the screen flickering issue will be resolved by a software update. the surprise here is that the operator told me the issue was fixed in 1.28 OTA. well whats being said on the forums is that the issue was not resolved in both 1.28 and 1.29 updates. on another thread here, a person said that he contacted htc and they told him that an update (after 1.29) is due to come and must solve this screen problem. i just dont understand whats the real deal here is. a group in htc says that the problem is solved and any other problems are hardware and require a replacement, others say that it will be solved in an update soon. In both cases, htc operators say that htc knows about the issue. Well is this a kind of a joke or something? i have a 720$ phone that has screen issues, and every person at htc gives me a different answer. any help would be appreciated, as i personally have no idea what do.
you've referenced three different topics on the exact same issue, was there a need to start yet another one, whilst adding no new information?
phil112345 said:
you've referenced three different topics on the exact same issue, was there a need to start yet another one, whilst adding no new information?
Click to expand...
Click to collapse
i just want to know exactly whats behind this problem since i cant find out after reading ALOT and contacting almost everybody. so i combined all the crap that is being said in one thread...
MohamadAli said:
i just want to know exactly whats behind this problem since i cant find out after reading ALOT and contacting almost everybody. so i combined all the crap that is being said in one thread...
Click to expand...
Click to collapse
We've all read a lot, discussed the issue. Most of us have been onto HTC and complained. Sit and wait like the rest of us.
The whole idea of the thread is to discuss the issue in ONE thread. Then people know where to look, not everyone starting their own.
Sent from my HTC One X using xda premium
MohamadAli said:
ok so heres the thing. i got my second htc one x yesterday and it was absolutely fine . its HT24 btw. today the device started to flicker again, which was the cause the replaced the device in first place. i contacted htc directly. first of all i contacted htc uk, and asked them whether the screen flickering issue will be resolved by a software update. the surprise here is that the operator told me the issue was fixed in 1.28 OTA. well whats being said on the forums is that the issue was not resolved in both 1.28 and 1.29 updates. on another thread here, a person said that he contacted htc and they told him that an update (after 1.29) is due to come and must solve this screen problem. i just dont understand whats the real deal here is. a group in htc says that the problem is solved and any other problems are hardware and require a replacement, others say that it will be solved in an update soon. In both cases, htc operators say that htc knows about the issue. Well is this a kind of a joke or something? i have a 720$ phone that has screen issues, and every person at htc gives me a different answer. any help would be appreciated, as i personally have no idea what do.
Click to expand...
Click to collapse
how to solve this issue exactly, i don't know but I let you know my experience, I had this issue and I uncheck the option ..Show Screen Updates.. under Developer options in setting and my problem gone away.
ramis7 said:
how to solve this issue exactly, i don't know but I let you know my experience, I had this issue and I uncheck the option ..Show Screen Updates.. under Developer options in setting and my problem gone away.
Click to expand...
Click to collapse
That's something else entirely.
Sent from my HTC One X using xda premium
first you need to clarify if we are talking about LCD backlight flicker or LCD edge ripple or random glitches
if you mean the glitches its sorted by 1.29, if you mean LCD edge ripple its a trait if the One X laminated screen
if you mean backlight flickering we discussed the issue with HTC and they said they figured it out and working on update after 1.29
further info about this relates to a main feature on Tegra3 which controls backlight dynamically to reduce poet consumption, the feature is called prism, if you pull a dmseg log from your device you will see tegra interacting with backlight all the time which might the root if the issue, ie software
one of our developers shaky is looking into it and also saying its software
Asus Transformer prime had the issue and it was sorted under much effort from Nvidia and Asus
and finally nevemind HTC hotline they can't answer what they don't have a script for, keep in mind they have to deal with hundred of devices
we have two flicker threads filled with info we dont need another
Alright thanks for your help hamdir, i meant the backlight flicker and i hope the problem is software as everybody is saying
Sent from my HTC One X using XDA
MohamadAli said:
i personally have no idea what do.
Click to expand...
Click to collapse
Neither do all the people politely posting in the two existing threads that have been running on this for weeks. Your comments and situation are no different than anyone else’s thus making the start of a new thread pretty lazy on your part.
The last report (contained in the other two threads) is that on May 2 HTC said they identified the issue causing the graphics problems and are working on an update. That's all anyone here knows and if that changes it'll be posted in the other two threads.
In the absense of any other info your choices are the same as everyone elses.
1) Wait for the update and trust HTC gets it right.
2) Return of sell your phone and get something else.
hamdir said:
first you need to clarify if we are talking about LCD backlight flicker or LCD edge ripple or random glitches
if you mean the glitches its sorted by 1.29, if you mean LCD edge ripple its a trait if the One X laminated screen
if you mean backlight flickering we discussed the issue with HTC and they said they figured it out and working on update after 1.29
further info about this relates to a main feature on Tegra3 which controls backlight dynamically to reduce poet consumption, the feature is called prism, if you pull a dmseg log from your device you will see tegra interacting with backlight all the time which might the root if the issue, ie software
one of our developers shaky is looking into it and also saying its software
Asus Transformer prime had the issue and it was sorted under much effort from Nvidia and Asus
and finally nevemind HTC hotline they can't answer what they don't have a script for, keep in mind they have to deal with hundred of devices
we have two flicker threads filled with info we dont need another
Click to expand...
Click to collapse
hey thnks for all the info, Can i please ask you, do u know the reason live wallpaper stops in sense when going from one screen to another, its most annoying for me and don't know why nobody is mentioning it, or my handset is faulty, PLEASE HELP!!!!
dryspuri said:
hey thnks for all the info, Can i please ask you, do u know the reason live wallpaper stops in sense when going from one screen to another, its most annoying for me and don't know why nobody is mentioning it, or my handset is faulty, PLEASE HELP!!!!
Click to expand...
Click to collapse
sense launcher bug, we all have it, try apex launcher they work fine
dryspuri said:
hey thnks for all the info, Can i please ask you, do u know the reason live wallpaper stops in sense when going from one screen to another, its most annoying for me and don't know why nobody is mentioning it, or my handset is faulty, PLEASE HELP!!!!
Click to expand...
Click to collapse
It's a bug. I'm sure it'll get fixed in due course, no way in hell is that a hardware fault.
Sent from my HTC One X using XDA
BarryH_GEG said:
1) Wait for the update and trust HTC gets it right.
Click to expand...
Click to collapse
You really suggested people should trust HTC to get it right?!
Have you seen the ONE X section? It is one disaster after another. What HTC should do is order a global recall, develop another year and try again in 2013. I've seldomly seen a big company fail this hard. I honestly hope they go near bankrupt because of it, so they never pull off **** like this again.
I got my money back today after my 3rd one, even the shop said "don't trade again or buy another one, as they are all flawed."
Related
I have had my One X since last week on O2, I have noticed the screen flicker on full brightness. So I decided to contact HTC about this and they told me that there must be a problem with my device and to send it back to O2 and get a new one.
If that true then the new 1.28 OTA will not fix the problems that we myte have and it’s a hardware fault
What do you class as a flicker? I notice my screen dimming and brightening fairly regularly under artificial light. Is your flickering more regularly?
fletchem said:
What do you class as a flicker? I notice my screen dimming and brightening fairly regularly under artificial light. Is your flickering more regularly?
Click to expand...
Click to collapse
Its more like a light strobe effect
You are right. Go and return it for a new one... HTC told me the same!
Sent from my HTC Desire using XDA
I'm the same.
Had an undranded One X from phones for you with terrible screen flicker.
I phoned HTC and they said it was def not normal or something that could be fixed with a software update.
I'm just back from exchanging it for a new one and this one is flicker free.
seems there are different types of screen flickers...
i experienced once something like a bad analog tv reception on a very small rectangular portion in the upper left corner when using the browser. you couldn't figure out what was "underneath" it.
it disappeared the same way it appeared...out of the blue
Hi, guys. What do you mean by screen flicker? Im finding that with mine on full brightness it appears as if the backlight part is flickering. Is this what you guys have had? thanks
jsmith_00 said:
I have had my One X since last week on O2, I have noticed the screen flicker on full brightness. So I decided to contact HTC about this and they told me that there must be a problem with my device and to send it back to O2 and get a new one.
If that true then the new 1.28 OTA will not fix the problems that we myte have and it’s a hardware fault
Click to expand...
Click to collapse
When you say screen flicker is this happening all the time? I mean are you talking on the home screen and in apps or just when things are loading etc...?
zerozoneice said:
seems there are different types of screen flickers...
i experienced once something like a bad analog tv reception on a very small rectangular portion in the upper left corner when using the browser. you couldn't figure out what was "underneath" it.
it disappeared the same way it appeared...out of the blue
Click to expand...
Click to collapse
this is not a flicker this one is the browser glitch
silly game HTC is making us play really....more n more i realize i was stupid not to keep the grey that was running perfectly
I just can't see how it can be hardware...
Mine is flickering at times too.It seems like just about every device that is out there is doing it. I still think its software based, and probably a setting to do with the LCD display. If its hardware then HTC are going to run out of phones...
it's what is being discussed here http://forum.xda-developers.com/showthread.php?t=1592157
and HTC CS said the same to me, do a DOA. So I don't think it's software related. Those responsible at HTC should have let their employees know by now if it was SF related, so there's no indications it is so.
Thinking back to when my MacBook had a flickering problem a few years back and when I remember a Dell laptop at work having had an issue before too; I am sure Apple/Dell simply released firmware updates to fix the problem as it was an update that had caused the problem.
Surely something similar can/will be done with the HTC? Maybe its not happening on all devices and is inconsistant so HTC are telling people to DOA there devices whilst they work on a fix for it (maybe OTA)?
I just find it hard to believe that I have had 2x devices now and both have suffered different issues that it could always be the hardware. It would have to be seriously bad luck for 2x phones to come with issues down to the hardware; usually when this many people are having problems its a software issue over hardware (isn't it?).
I mean mine is flickering slightly on certain screens or during certain actions, I don't want to DOA a second device just to get this problem again as I really do love the phone. If the flickering can/will be fixed then I am happy to wait for that, but as mentioned before at this rate everyone with be DOA'ing devices just for the sake of it as different devices just seem to have the same and/or similar issues.
I have this problem. What is weird is that if I charge the phone fully the problem disappears until discharge at reaching like 80% where it starts to appear again and gets worst over discharge. I'd like to know if I'm alone. If not there are chances an OTA can solve it as it would be some kind of bad power management of the screen. And we all know our power management has some troubles
Sent from my HTC One X using XDA
joplayer said:
I have this problem. What is weird is that if I charge the phone fully the problem disappears until discharge at reaching like 80% where it starts to appear again and gets worst over discharge. I'd like to know if I'm alone. If not there are chances an OTA can solve it as it would be some kind of bad power management of the screen. And we all know our power management has some troubles
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Well I didn't notice it at all today, but I have noticed it when my device got to around 68% battery. Although it could of triggered before but I might not have been on the device. Whilst I was using it from 100% down to 86% everything was running perfectly fine with no flicker at all.
Could it be an app/widget in the background that is causing it? Then again probably not as we would all of had to install that same app/widget so ignore me there (thinking out loud).
It seems a lot of the initial launch day stock have the flicker.
I got mine on the 5th from Phones4U and my phone and some others sold that day have been returned to the same store.
The one I got today is totally flicker free on all colours. The screen seems totally different. It's not as blindingly bright as my original one but of a much better quality.
It may be software related but this would suggest otherwise.
If the thoery of it appearing while battery is going down it could just be some underpowering of the screen. That sounds logical and solvable via OTA.
I don't think any app could do that
Sent from my HTC One X using XDA
joplayer said:
If the thoery of it appearing while battery is going down it could just be some underpowering of the screen. That sounds logical and solvable via OTA.
I don't think any app could do that
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Yeah it does... As I said thinking back to Macbook/Laptop and the flicker (which had LCD screens) they were sorted via a firmware upgrade as I mentioned; which really would lead me to think OTA could sort it and that HTC are saying to DOA devices simply because they don't have a solution right at this moment in time.
DazNoonan said:
Yeah it does... As I said thinking back to Macbook/Laptop and the flicker (which had LCD screens) they were sorted via a firmware upgrade as I mentioned; which really would lead me to think OTA could sort it and that HTC are saying to DOA devices simply because they don't have a solution right at this moment in time.
Click to expand...
Click to collapse
Wasn't aware of this MacBook case. Nice to hear.
As I had some troubles with HTC i can tell you that (at least in France it works this way) their support service is like a different company. There is no communication between them and that is wanted for you not to be able to go far in complains. The people at these support center just read there scripts and know less of the product than we do. They can't be aware of early releases issues this way so for them the only solution is a new device. In the end that is stupid because they loose money and their good reputation
Sent from my HTC One X using XDA
joplayer said:
Wasn't aware of this MacBook case. Nice to hear.
As I had some troubles with HTC i can tell you that (at least in France it works this way) their support service is like a different company. There is no communication between them and that is wanted for you not to be able to go far in complains. The people at these support center just read there scripts and know less of the product than we do. They can't be aware of early releases issues this way so for them the only solution is a new device. In the end that is stupid because they loose money and their good reputation
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Thats exactly how it happens over here mate; would rather do the quick fix (handset exchange) than worry about the problem as they are reading from a script and probably don't even really understand the problem... By giving you another device they can simply bide time to report the problem to the technical team to work on a resolution.
I get that flicker only at lock screen when the notification lock screen its select it. Other than that none. So I can't use that lockscreen
Sent from my HTC One X using Tapatalk 2
Dear All,
I woke up this morning and found this news clip of the HOX in Hong Kong (it's in Cantonese). The translation as follows:
It is hailed as King of Smartphones for now but with bugs and glitches. It's gone mainstream and HTC is not looking good. So, the report states the bugs as one can see from the clip. It also states HTC will provide free replacement no matter what but at the end the report states HTC has not contacted the vendors for full replacement to the end user.
http://s.nextmedia.com/apple/a.php?i=20120419&sec_id=15335&s=15336&a=16261746
Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?
HTC
nicholaschum said:
Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?
Click to expand...
Click to collapse
chum,
You have to ask HTC HK. Do you have the bugs as stated in the video?
I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?
E-mail HTC
nicholaschum said:
I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?
Click to expand...
Click to collapse
chum,
Thanks for your reply. How long had you owned your HOX? You can e-mail HTC HK or give them a call to see what their response to you question will be....
I had it for about a week or two. Yeah sure, I'll give them a call when I get some free time.
i can't see the video without signing up so can u just summarize? or post some pics of it?
1) Yellow Spot Issue
2) Camera Glitch Up Issue (Barcoding?)
Sign up?
wai_lai416 said:
i can't see the video without signing up so can u just summarize? or post some pics of it?
Click to expand...
Click to collapse
Anyone can see the clip. You don't need to sign up.
fcng said:
Anyone can see the clip. You don't need to sign up.
Click to expand...
Click to collapse
hmm interesting lol mine won't load the video.. instead it'll show sign up or register to view the video in chinese -.- but thx for the pic. i have a HOX from hong kong and it's working flawlessly out of the box.. haven't had flickers or any of the bugs some ppl have yet so far.. finger crossed.. i bought the premium set if that makes a different
Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.
Good luck...
nicholaschum said:
Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.
Click to expand...
Click to collapse
Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?
fcng said:
Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?
Click to expand...
Click to collapse
Yeah I hope.
I had both the screen yellow spotting problem AND the camera glitch ups ><
After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA
That is great...
Albert Poon said:
After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Is it a HT23 or HT24?
fcng said:
Is it a HT23 or HT24?
Click to expand...
Click to collapse
SH23
Sent from my HTC One X using XDA
I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.
Good stuff...
nicholaschum said:
I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.
Click to expand...
Click to collapse
Chum,
That is great they will replace the screen. Hope there won't be anymore yellow spots and flickering.
Seems like it is the problem of the screen and not the camera...
Even high quality games have this problem too.
http://www.youtube.com/watch?v=3jZJfTAcq2g
Alright guys, I got a call from HTC Service Center just now.
They fixed my unlocked bootloader HTC One X's screen with a yellow spot for free.
They said they can't update the firmware for me because I unlocked the bootloader, but if I didn't, there should be a new firmware update which addresses the screen flicker/camera flicker issue.
All is good, yellow spot screen replaced and screen flicker solved.
If you have these problems, do what I did and you'll get it fixed
I have an idea, that I'm willing to test. This is my first post in the Dev Section, so go easy on me if I have made any mistakes.
I'm sure many of you are aware of the issues with the One X, Flickering, Glitchy UI etc. So, I came up with a idea -
I have 2 HTC One X in my possession, one works flawlessly but has a Yellow screen (Because it is possibly made by Sharp), the other which is my first one, has flickering and every problem you can imagine.
So, If I was to get the ROM from my working Yellow screen One X, onto my first One X, is it possible that this would stop all the problems AND work on the clearer screen (possibly made by Acer)?
I'm willing to test it. But my time is running out. Both phones are due back within 3 weeks now as I've filed for a refund from Amazon. And before I do this, will it stop me from getting a refund? Regardless, the phones have issues (I guess the yellow screen is not a bug, but it is not the phone I purchased - if you get me).
So, what do I do? How do I dump my ROM, and how do I get it on my first One X?
All I know is to unlock them both on htcdev.com, but rooting and getting Clockwork/xRecovery (whatever it's name is now), I haven't got a clue. I've done it with all my other devices (around 6 or 7), but this is a different kettle of fish.
Thanks!
DM
Are you assuming the screens are made by Sharp or Acer as they are the suppliers HTC chose for the Sensation?
LadFromWales85 said:
Are you assuming the screens are made by Sharp or Acer as they are the suppliers HTC chose for the Sensation?
Click to expand...
Click to collapse
Yeah, it's just an assumption. It's very probable.
I don't know if it's possible to return an unlocked phone, because unlocking the phone voids some parts of the warranty. But i believe that there's a way to return the phone to it's locked state by re-locking and flashing the stock RUU, but i haven't tried it, and i don't know if it's possible to do with the one X.
You really think the phones have different ROMs? Because that's what you are suggesting, and in that case there would be different RRU's also. And also a clean RRU install would fix the flicker in that case, which I'm sure it doesn't.. And also, I think the screens are made by Samsung, but I'm not sure. The few I've tested have had the same panel ID even though one is warmer (yellower) than the other.
And lastly, you won't be able to return it if you've unlocked it though htcdev.com.. Maybe, if your lucky they don't check, you could re-lock it and hope for the best. But I guess Amazon know's what to look for. You better leave the dev'ing to the devs.
kruppin said:
You really think the phones have different ROMs? Because that's what you are suggesting, and in that case there would be different RRU's also. And also a clean RRU install would fix the flicker in that case, which I'm sure it doesn't.. And also, I think the screens are made by Samsung, but I'm not sure. The few I've tested have had the same panel ID even though one is warmer (yellower) than the other.
And lastly, you won't be able to return it if you've unlocked it though htcdev.com.. Maybe, if your lucky they don't check, you could re-lock it and hope for the best. But I guess Amazon know's what to look for. You better leave the dev'ing to the devs.
Click to expand...
Click to collapse
Your right. Not unless the FW is stored on a server and somehow is locked to you when you download the FW for reinstall. I'll give this a shot. I'm back on Ubuntu now, so I'm not 100% sure how to update my HTC using it... I'll look.
Delusphere said:
Your right. Not unless the FW is stored on a server and somehow is locked to you when you download the FW for reinstall. I'll give this a shot. I'm back on Ubuntu now, so I'm not 100% sure how to update my HTC using it... I'll look.
Click to expand...
Click to collapse
Check the software version number, if it's the same then there is no benefit to "copying" the rom from one to the other.
M.
mattman83 said:
Check the software version number, if it's the same then there is no benefit to "copying" the rom from one to the other.
M.
Click to expand...
Click to collapse
I just thought it might be worth a shot. No one seems to have an answer as to why the screen flickers. I'm just trying to narrow what could be wrong down by doing tests.
Delusphere said:
I just thought it might be worth a shot. No one seems to have an answer as to why the screen flickers. I'm just trying to narrow what could be wrong down by doing tests.
Click to expand...
Click to collapse
The answer is most probably faulty hardware, I've tried loads of roms not one fixes the flicker, mine gets replaced Monday.
Sent from my HTC One X using xda premium
Moved to general as this is not development...
Delusphere said:
I just thought it might be worth a shot. No one seems to have an answer as to why the screen flickers. I'm just trying to narrow what could be wrong down by doing tests.
Click to expand...
Click to collapse
It's surely not software. Maybe if the nand is broken and your screen drivers just happens to be at the bad blocks every time (and don't get remapped) No, don't waste your time and possibly money on this, it's most likely faulty hardware anyway. You could "adb pull /proc/last_dmsg last_dmsg" then open that file in a text editor and check if the both phones hade the same panel ID. If not, then it could be driver-related. Or maybe it's as simple as a loose connection.
I am pretty sure the flicker is software and not hardware. I get it, it normally starts ( but is not limited to ) when on the home screen. If you are experiencing flicker navigate somewhere with the option to bring up a menu. When I bring up a menu over the flickering screen the menu is solid and does not flicker while the activity underneath is still distorted.
I have tried killing sense to let it restart and that normally gets rid of the flicker.
(I call it flicker but it is really more like the image on the screen warps from the bottom but stays still at the top in a fluctuating way.)
Please disable fast boot and try it again. Fixed on my HOX
ozkarah said:
Please disable fast boot and try it again. Fixed on my HOX
Click to expand...
Click to collapse
Did that ages ago, but thanks for the suggestion. This phone is giving me memory's of when I had my Nokia N97.....
broncogr said:
Moved to general as this is not development...
Click to expand...
Click to collapse
Sorry! That was a genuine mistake! I wasn't looking where I was clicking :S
Hi,
On the 5th of April I signed a 24-months contract with Three and got a HOX with it.
I've got this package from a Three Store (sadly....).
From day one I had coverage problem at home (and only around my block) serious enough for them to give me a free 28-days while they try to fix the situation in my area (central London, by the way).
Also, yesterday I heard/read that Three, very professionally, will just skip this 1.28 OTA upgrade (which could have improved the situation with my coverage problem).
As if this was not enough, I was reading about this "screen flex" problem that most of white HOXs have and how HTC said they will replace all these faulty handset.
Sure enough, my handset had this problem, so I went today at the store and asked for replacement; they had 4 models in store and ALL of them were more or less flawed!!!
I asked them what I should do and they said they would order new stock...
At this point I asked them, if also with the new batch of phones this problem persisted, if I could brake the contract and return the phone: the guy said "it cannot be done. The contract cannot be broken in any case". All I could do was take the black model.....
Now, I moved in the UK recently and I don't know exactly how these kind of disputes are handled in this country, but do you think this is normal?
I am having the worst service ever, several difficulties and the phone they sold me is faulty (not unusable, but HTC officially admitted it's a fault): can they really just say "We won't terminate your contract."??
In Italy in this case I would appeal to some kind of "Consumer agency" to ask for help, but here I don't know how to move.....
What do you suggest??
Should I just wait for the new batch of phones to arrive? What if that doesn't work either??
Thank you very much....
p.s. Too bad I discovered too late that the worst thing I could have done was buying the phone from a store and not online....I couldn't imagine that would have made any difference....
Unfirtunately contract cant be broken wen ure talking about screen fkex u dont just meanpressing the edge and gettin a rainbow effect do u? Because that isnt really a flaw
Sent from my HTC One X using XDA
snowwhite007 said:
Unfirtunately contract cant be broken wen ure talking about screen fkex u dont just meanpressing the edge and gettin a rainbow effect do u? Because that isnt really a flaw
Sent from my HTC One X using XDA
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I am in fact talking about that issue, yes....
But if HTC admits it is a build flaw and they are ready to replace the handset (which is my understanding it's how things are), shouldn't that mean I can have a replacement or, if the problem doesn't get solved, a refund??
After all, this issue affects only white HOXs and on a per-handset basis...this looks like a build problem IMHO...
emmedema said:
I am in fact talking about that issue, yes....
But if HTC admits it is a build flaw and they are ready to replace the handset (which is my understanding it's how things are), shouldn't that mean I can have a replacement or, if the problem doesn't get solved, a refund??
After all, this issue affects only white HOXs and on a per-handset basis...this looks like a build problem IMHO...
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The UK Sale of Goods act will protect you if you can prove that the item isn't fit for purpose. I doubt the flex will be a basis to use it though
http://whatconsumer.co.uk/the-sale-of-goods-act/
This might help you too....
http://www.direct.gov.uk/en/Governm...merrightswhenbuyinggoodsandservices/DG_182935
The actual.screen flex that Htc is refering to is some units shipped with permanent rainbow spots every device will have them iff pressed blackberrys is an example aswell i think forums have blown this out of proportion.who is actually going to press the sides of there screen?
Sent from my HTC One X using XDA
What snowwhite007 said.
The way LCDs are designed means that if you apply pressure then you'll get distortion. It isn't a flaw in the screen or the phone. You need to push much harder than you would during normal operation for it to happen.
I understand....
Ok, well, I never said it would make my phone unusable...I was just worried that the screen would be weaker because of this issue....
However, we'll se how it goes in time!
Thanks for you answers
Three say that they are working on a newer than 1.28 version and will be released in May. (personally, I think its flannel, it really is the 1.28 version we have seen here but with their crap on it and are calling it something different to cover up the delay in getting it out. Call me cynical if you like, lol)
Anyway, the 1.28 will fix the connection problems, at least it has done on most peoples handsets that post on here.
Steve
Tomo1971 said:
Three say that they are working on a newer than 1.28 version and will be released in May. (personally, I think its flannel, it really is the 1.28 version we have seen here but with their crap on it and are calling it something different to cover up the delay in getting it out. Call me cynical if you like, lol)
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At least they've said they're doing something. Orange have said nothing. :|
Tbh I can't see why people are considering the flex thing as an issue, like said above, try do that on any LCD tv, or monitor or LCD phone screen, it all does it, but would you return your tv because of that? No because that is how it is. My dhd did that when pushing stupidly hard on the screen, same as the one x, this is in no way a design flaw! It's people abusing their devices imo.
Sent from my HTC One X using XDA
lawrence750 said:
Tbh I can't see why people are considering the flex thing as an issue, like said above, try do that on any LCD tv, or monitor or LCD phone screen, it all does it, but would you return your tv because of that? No because that is how it is. My dhd did that when pushing stupidly hard on the screen, same as the one x, this is in no way a design flaw! It's people abusing their devices imo.
Sent from my HTC One X using XDA
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Apart from the "pressing screen for rainbow effect", are you guys having the same problem as me, wherein I can actually press the whole screen on the left hand side and the screen physically moves. It clicks in and out of the phone, as if to suggest its not fitted properly. Is this the same fault you guys have? I'm getting my 4th replacement tonight, really pissed off at the moment
winwiz said:
Apart from the "pressing screen for rainbow effect", are you guys having the same problem as me, wherein I can actually press the whole screen on the left hand side and the screen physically moves. It clicks in and out of the phone, as if to suggest its not fitted properly. Is this the same fault you guys have? I'm getting my 4th replacement tonight, really pissed off at the moment
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Thats not normal. My screen doesn't move at all. It does sound like your screen wasn't fitted properly and it isn't clipping into the latches properly.
Tiersten said:
Thats not normal. My screen doesn't move at all. It does sound like your screen wasn't fitted properly and it isn't clipping into the latches properly.
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I got a reconditioned unit from Orange
silly buggers sent me out one that someone didn't recondition properly!
It had no issues at all, everything was fine, after three weeks of no issues I decided to unlock the bootloader, and flash a custom ROM, after many roms and no issues at all today I noticed the screen started rippling, the screen is loose, a dead pixel on the bottom of the screen, wifi antenna issues.
It worked great without ANY issues for a few months and now all of a sudden this **** happens, what do I do?
I live in The Netherlands, should I call HTC? Go to the place where I bought the phone?
Since when Grozny is in Netherlands?
Well, as you have void your warranty, you can't expect that they will fix it for free. But, if I was you I would have taken it to HTC service and ask them for help.
There are some threads here on how to lock the bootloader back, and flash stock ROM, you can try that as well, and hope that they won't see it.
Anyhow, I really wish you good luck with your handset. This looks like hardware failure, shouldn't have anything to do with you have rooted and played with ROMs, but there is always the fine print in warranty that covers the manufacturer from everything...:silly:
[email protected]|-|oR said:
Since when Grozny is in Netherlands?
Well, as you have void your warranty, you can't expect that they will fix it for free. But, if I was you I would have taken it to HTC service and ask them for help.
There are some threads here on how to lock the bootloader back, and flash stock ROM, you can try that as well, and hope that they won't see it.
Anyhow, I really wish you good luck with your handset. This looks like hardware failure, shouldn't have anything to do with you have rooted and played with ROMs, but there is always the fine print in warranty that covers the manufacturer from everything...:silly:
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Was born in Grozny.
Either way, I am writing HTC Support now with all the issues explained, telling them that I've read all the threads with similar issues on XDA-Dev.
Hope they don't come with the ''Flashing, rooting'' bull**** as it's obvious that this is all a hardware fault, if they do, I'm going to ask them in which way changing the software and playing with roms makes the screen come loose.
I'm seriously ashamed seeing all these threads with issues, HTC makes one of the strongest devices out there, and it has countless issues building up every day.
D3VICE said:
I'm seriously ashamed seeing all these threads with issues, HTC makes one of the strongest devices out there, and it has countless issues building up every day.
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If HOX devices had failure rate of 0.1%, there would still be a thousand failed HOX devices if HTC sold one million phones. And failure rates are *considerably* higher than that. So, for any device that sells well, there's bound to be more problem reports out there, too.