Develop Bugs

Touch Screen Response Problems

Hello.
I have some issues with my three day old mobile which I already changed, because my previews Desire which I bought two weeks ago had dead pixel (and this 2nd one has also a green bright pixel... but I don't bother to change it one more time because of this small error - I have to live with it - and it is a little frustrating having brand new but broken hardware).
Now my real issue... from time to time the screens are moving itself and I haven't control anymore. I don't know how to explain it.. but imagine you are dragging your home-screens continuous and in small distances really fast... it flickers... mmmh.
Is my touch screen broken or is it a software problem or.. or.. I really don't know.
I turned the device several times off but it does not really help, when I reboot the problem occurs sometimes again. And if so, I can hardly unlock the screen, because the response is so bad. Then I send it to sleep... try again, sleep, try again... sleep.. forget about it and later it is working again.
It is happening quite often.. 3-4 times this morning and in the afternoon I turned the device off completely. Now I turned it on again, and the problem occured two more times but now it's back to normal again. So ... haha... this is weird, probably I'm not using my HTC Desire right?
Since the problem comes sporadic I don't know how I should reproduce it and present a probably working device as broken to the customer service.
Any ideas? What could be a problem?
And do you have pixel errors on your Desire? I had several devices in the past (mobiles, laptop display, desktop display and so on) but never ever any pixel errors. I didn't even saw any on other devices as well. Now I had them on two HTC's in a row ...

Well,it had happened to my device two times when,after training,I tried to use it with sweaty hands.Probably sweat stayed on the screen causing false touches because the screen is so responsive.Try to reproduce it that way.If it's not that,then most probably you'll have to change to a new one again.And as for the screen problem,however small it may be you are entitled to ask for a new one as it is a factory problem and is inexcusable for a high-end 500 euro phone.

hello again..
I have still my "broken" Desire. Probably I will change it in the next days.
I made a short (****ty) video of frustration today, because it ended up not being able to response a call... (turn off the sound of the youtube-clips )
Then I shortly decided to buy a cheap ZTE Blade, but it turned out, that this device will be even more broken than my HTC Desire, which you see here:
this can't be random... three devices, and all were broken.
simply impressive.

all htc devices I've ever had have been perfect including a desire imo you should return it.
I've had bad luck with other tech before sure its annoying but all companies have dodgy units that make it through qc because they don't test every one just a random sample from each batch
What desire is it a world wide model or is it a branded one with telco software? Imo get the ruu and re flash it could be software rule that out first
Sent from my Desire HD using XDA App

Wow, you have some bad luck! Broken any mirrors recently?
Definitely looks like a hardware fault, but the Desire in your second video looks fine. Is that the broken unit?
Sent from my HTC Desire using Tapatalk

[Q] Can they keep me on the contract with faulty phone??

Hi,
On the 5th of April I signed a 24-months contract with Three and got a HOX with it.
I've got this package from a Three Store (sadly....).
From day one I had coverage problem at home (and only around my block) serious enough for them to give me a free 28-days while they try to fix the situation in my area (central London, by the way).
Also, yesterday I heard/read that Three, very professionally, will just skip this 1.28 OTA upgrade (which could have improved the situation with my coverage problem).
As if this was not enough, I was reading about this "screen flex" problem that most of white HOXs have and how HTC said they will replace all these faulty handset.
Sure enough, my handset had this problem, so I went today at the store and asked for replacement; they had 4 models in store and ALL of them were more or less flawed!!!
I asked them what I should do and they said they would order new stock...
At this point I asked them, if also with the new batch of phones this problem persisted, if I could brake the contract and return the phone: the guy said "it cannot be done. The contract cannot be broken in any case". All I could do was take the black model.....
Now, I moved in the UK recently and I don't know exactly how these kind of disputes are handled in this country, but do you think this is normal?
I am having the worst service ever, several difficulties and the phone they sold me is faulty (not unusable, but HTC officially admitted it's a fault): can they really just say "We won't terminate your contract."??
In Italy in this case I would appeal to some kind of "Consumer agency" to ask for help, but here I don't know how to move.....
What do you suggest??
Should I just wait for the new batch of phones to arrive? What if that doesn't work either??
Thank you very much....
p.s. Too bad I discovered too late that the worst thing I could have done was buying the phone from a store and not online....I couldn't imagine that would have made any difference....

Unfirtunately contract cant be broken wen ure talking about screen fkex u dont just meanpressing the edge and gettin a rainbow effect do u? Because that isnt really a flaw
Sent from my HTC One X using XDA

snowwhite007 said:
Unfirtunately contract cant be broken wen ure talking about screen fkex u dont just meanpressing the edge and gettin a rainbow effect do u? Because that isnt really a flaw
Sent from my HTC One X using XDA
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Click to collapse
I am in fact talking about that issue, yes....
But if HTC admits it is a build flaw and they are ready to replace the handset (which is my understanding it's how things are), shouldn't that mean I can have a replacement or, if the problem doesn't get solved, a refund??
After all, this issue affects only white HOXs and on a per-handset basis...this looks like a build problem IMHO...

emmedema said:
I am in fact talking about that issue, yes....
But if HTC admits it is a build flaw and they are ready to replace the handset (which is my understanding it's how things are), shouldn't that mean I can have a replacement or, if the problem doesn't get solved, a refund??
After all, this issue affects only white HOXs and on a per-handset basis...this looks like a build problem IMHO...
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Click to collapse
The UK Sale of Goods act will protect you if you can prove that the item isn't fit for purpose. I doubt the flex will be a basis to use it though
http://whatconsumer.co.uk/the-sale-of-goods-act/
This might help you too....
http://www.direct.gov.uk/en/Governm...merrightswhenbuyinggoodsandservices/DG_182935

The actual.screen flex that Htc is refering to is some units shipped with permanent rainbow spots every device will have them iff pressed blackberrys is an example aswell i think forums have blown this out of proportion.who is actually going to press the sides of there screen?
Sent from my HTC One X using XDA

What snowwhite007 said.
The way LCDs are designed means that if you apply pressure then you'll get distortion. It isn't a flaw in the screen or the phone. You need to push much harder than you would during normal operation for it to happen.

I understand....
Ok, well, I never said it would make my phone unusable...I was just worried that the screen would be weaker because of this issue....
However, we'll se how it goes in time!
Thanks for you answers

Three say that they are working on a newer than 1.28 version and will be released in May. (personally, I think its flannel, it really is the 1.28 version we have seen here but with their crap on it and are calling it something different to cover up the delay in getting it out. Call me cynical if you like, lol)
Anyway, the 1.28 will fix the connection problems, at least it has done on most peoples handsets that post on here.
Steve

Tomo1971 said:
Three say that they are working on a newer than 1.28 version and will be released in May. (personally, I think its flannel, it really is the 1.28 version we have seen here but with their crap on it and are calling it something different to cover up the delay in getting it out. Call me cynical if you like, lol)
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At least they've said they're doing something. Orange have said nothing. :|

Tbh I can't see why people are considering the flex thing as an issue, like said above, try do that on any LCD tv, or monitor or LCD phone screen, it all does it, but would you return your tv because of that? No because that is how it is. My dhd did that when pushing stupidly hard on the screen, same as the one x, this is in no way a design flaw! It's people abusing their devices imo.
Sent from my HTC One X using XDA

lawrence750 said:
Tbh I can't see why people are considering the flex thing as an issue, like said above, try do that on any LCD tv, or monitor or LCD phone screen, it all does it, but would you return your tv because of that? No because that is how it is. My dhd did that when pushing stupidly hard on the screen, same as the one x, this is in no way a design flaw! It's people abusing their devices imo.
Sent from my HTC One X using XDA
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Click to collapse
Apart from the "pressing screen for rainbow effect", are you guys having the same problem as me, wherein I can actually press the whole screen on the left hand side and the screen physically moves. It clicks in and out of the phone, as if to suggest its not fitted properly. Is this the same fault you guys have? I'm getting my 4th replacement tonight, really pissed off at the moment

winwiz said:
Apart from the "pressing screen for rainbow effect", are you guys having the same problem as me, wherein I can actually press the whole screen on the left hand side and the screen physically moves. It clicks in and out of the phone, as if to suggest its not fitted properly. Is this the same fault you guys have? I'm getting my 4th replacement tonight, really pissed off at the moment
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Thats not normal. My screen doesn't move at all. It does sound like your screen wasn't fitted properly and it isn't clipping into the latches properly.

Tiersten said:
Thats not normal. My screen doesn't move at all. It does sound like your screen wasn't fitted properly and it isn't clipping into the latches properly.
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I got a reconditioned unit from Orange
silly buggers sent me out one that someone didn't recondition properly!

Screen Flickering, What a joke.

ok so heres the thing. i got my second htc one x yesterday and it was absolutely fine . its HT24 btw. today the device started to flicker again, which was the cause the replaced the device in first place. i contacted htc directly. first of all i contacted htc uk, and asked them whether the screen flickering issue will be resolved by a software update. the surprise here is that the operator told me the issue was fixed in 1.28 OTA. well whats being said on the forums is that the issue was not resolved in both 1.28 and 1.29 updates. on another thread here, a person said that he contacted htc and they told him that an update (after 1.29) is due to come and must solve this screen problem. i just dont understand whats the real deal here is. a group in htc says that the problem is solved and any other problems are hardware and require a replacement, others say that it will be solved in an update soon. In both cases, htc operators say that htc knows about the issue. Well is this a kind of a joke or something? i have a 720$ phone that has screen issues, and every person at htc gives me a different answer. any help would be appreciated, as i personally have no idea what do.

you've referenced three different topics on the exact same issue, was there a need to start yet another one, whilst adding no new information?

phil112345 said:
you've referenced three different topics on the exact same issue, was there a need to start yet another one, whilst adding no new information?
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i just want to know exactly whats behind this problem since i cant find out after reading ALOT and contacting almost everybody. so i combined all the crap that is being said in one thread...

MohamadAli said:
i just want to know exactly whats behind this problem since i cant find out after reading ALOT and contacting almost everybody. so i combined all the crap that is being said in one thread...
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We've all read a lot, discussed the issue. Most of us have been onto HTC and complained. Sit and wait like the rest of us.
The whole idea of the thread is to discuss the issue in ONE thread. Then people know where to look, not everyone starting their own.
Sent from my HTC One X using xda premium

MohamadAli said:
ok so heres the thing. i got my second htc one x yesterday and it was absolutely fine . its HT24 btw. today the device started to flicker again, which was the cause the replaced the device in first place. i contacted htc directly. first of all i contacted htc uk, and asked them whether the screen flickering issue will be resolved by a software update. the surprise here is that the operator told me the issue was fixed in 1.28 OTA. well whats being said on the forums is that the issue was not resolved in both 1.28 and 1.29 updates. on another thread here, a person said that he contacted htc and they told him that an update (after 1.29) is due to come and must solve this screen problem. i just dont understand whats the real deal here is. a group in htc says that the problem is solved and any other problems are hardware and require a replacement, others say that it will be solved in an update soon. In both cases, htc operators say that htc knows about the issue. Well is this a kind of a joke or something? i have a 720$ phone that has screen issues, and every person at htc gives me a different answer. any help would be appreciated, as i personally have no idea what do.
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how to solve this issue exactly, i don't know but I let you know my experience, I had this issue and I uncheck the option ..Show Screen Updates.. under Developer options in setting and my problem gone away.

ramis7 said:
how to solve this issue exactly, i don't know but I let you know my experience, I had this issue and I uncheck the option ..Show Screen Updates.. under Developer options in setting and my problem gone away.
Click to expand...
Click to collapse
That's something else entirely.
Sent from my HTC One X using xda premium

first you need to clarify if we are talking about LCD backlight flicker or LCD edge ripple or random glitches
if you mean the glitches its sorted by 1.29, if you mean LCD edge ripple its a trait if the One X laminated screen
if you mean backlight flickering we discussed the issue with HTC and they said they figured it out and working on update after 1.29
further info about this relates to a main feature on Tegra3 which controls backlight dynamically to reduce poet consumption, the feature is called prism, if you pull a dmseg log from your device you will see tegra interacting with backlight all the time which might the root if the issue, ie software
one of our developers shaky is looking into it and also saying its software
Asus Transformer prime had the issue and it was sorted under much effort from Nvidia and Asus
and finally nevemind HTC hotline they can't answer what they don't have a script for, keep in mind they have to deal with hundred of devices
we have two flicker threads filled with info we dont need another

Alright thanks for your help hamdir, i meant the backlight flicker and i hope the problem is software as everybody is saying
Sent from my HTC One X using XDA

MohamadAli said:
i personally have no idea what do.
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Click to collapse
Neither do all the people politely posting in the two existing threads that have been running on this for weeks. Your comments and situation are no different than anyone else’s thus making the start of a new thread pretty lazy on your part.
The last report (contained in the other two threads) is that on May 2 HTC said they identified the issue causing the graphics problems and are working on an update. That's all anyone here knows and if that changes it'll be posted in the other two threads.
In the absense of any other info your choices are the same as everyone elses.
1) Wait for the update and trust HTC gets it right.
2) Return of sell your phone and get something else.

hamdir said:
first you need to clarify if we are talking about LCD backlight flicker or LCD edge ripple or random glitches
if you mean the glitches its sorted by 1.29, if you mean LCD edge ripple its a trait if the One X laminated screen
if you mean backlight flickering we discussed the issue with HTC and they said they figured it out and working on update after 1.29
further info about this relates to a main feature on Tegra3 which controls backlight dynamically to reduce poet consumption, the feature is called prism, if you pull a dmseg log from your device you will see tegra interacting with backlight all the time which might the root if the issue, ie software
one of our developers shaky is looking into it and also saying its software
Asus Transformer prime had the issue and it was sorted under much effort from Nvidia and Asus
and finally nevemind HTC hotline they can't answer what they don't have a script for, keep in mind they have to deal with hundred of devices
we have two flicker threads filled with info we dont need another
Click to expand...
Click to collapse
hey thnks for all the info, Can i please ask you, do u know the reason live wallpaper stops in sense when going from one screen to another, its most annoying for me and don't know why nobody is mentioning it, or my handset is faulty, PLEASE HELP!!!!

dryspuri said:
hey thnks for all the info, Can i please ask you, do u know the reason live wallpaper stops in sense when going from one screen to another, its most annoying for me and don't know why nobody is mentioning it, or my handset is faulty, PLEASE HELP!!!!
Click to expand...
Click to collapse
sense launcher bug, we all have it, try apex launcher they work fine

dryspuri said:
hey thnks for all the info, Can i please ask you, do u know the reason live wallpaper stops in sense when going from one screen to another, its most annoying for me and don't know why nobody is mentioning it, or my handset is faulty, PLEASE HELP!!!!
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Click to collapse
It's a bug. I'm sure it'll get fixed in due course, no way in hell is that a hardware fault.
Sent from my HTC One X using XDA

BarryH_GEG said:
1) Wait for the update and trust HTC gets it right.
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Click to collapse
You really suggested people should trust HTC to get it right?!
Have you seen the ONE X section? It is one disaster after another. What HTC should do is order a global recall, develop another year and try again in 2013. I've seldomly seen a big company fail this hard. I honestly hope they go near bankrupt because of it, so they never pull off **** like this again.
I got my money back today after my 3rd one, even the shop said "don't trade again or buy another one, as they are all flawed."

[HARDWARE FAULT] [BSOD] Blank Screen of Death : Information Board - Updated 29/07/12

A few users have reported a Blank Screen of Death, with myself included.
The problem being that the phone's display doesn't switch on when you wake up the device. At this time, Everything else will including the Digitizer and Capacitive buttons.
I have spoken with HTC service centers across Australia and NZ to come to the conclusion that this is a motherboard problem. The infamous flickering issue seems to be involved also, which ends up shorting out the video driver.
The issue isn't just limited to the screen not displaying anything either, there's also the possibility that the back light will cut out, and sometimes leading to corruption on the display.
This isn't just with some devices either, it seems like anyone that has had the screen flickering issue are at risk of this.
To give you an idea of how much it costs to fix this issue, I was quoted at $250 AUD for just the motherboard alone.
The best part is, HTC may also deny your warranty for unlocking your bootloader, as they have with me.
I'll be posting more information as it develops.
EDIT 29/07/12 :: I'm going to request a transcript of my last conversation with HTC but until then, they're denying that this is a problem and saying that it's the user's fault. How? We use our phones to much, or inappropriately.
It's becoming obvious that they're trying to avoid spending anymore money fixing these issues, and have decided just to move on and release a new One X model. (according to news sources.)
Also, Boobinator just posted a video of the One X's screen corrupting while it isn't stuck under the BSOD which you can see here and here
Just to recap.
When the initial issues were found with screen flickering and corruption on the display, we were told it was a software issue.
Many months later, I along with many of you are still experiencing it, even though it's not nearly as bad as it once was.
Now there are growing reports that One X's are starting to lose their displays, and the poly-carbonate weakening and bending the antenna pins. (You can find more information here)
This is something you should all be aware about when purchasing this phone.
Best of luck!

Reserved.

Update Bump

Maybe us in America can file a class action lawsuit? I'm no lawyer here but anyone with better understanding of American consumer laws chime in?
This is problem that occurs with normal usage of the phone.

Another day, another hardware issue. HTC is going down the drain, im hugely disappointed in the way they are handling this mess. Improper testing, too slow to fix problems or ignore/deny them. Bull**** games about unlocking and warranty and now they are already talking about releasing more phones. Its easier for them to move on to a new model than to do the right thing and do a complete recall. Is this a QC issue or a design flaw, with all the negative reports I'm thinking its the latter.
HTC better handle this properly, they need to stop development on all new products untill this is solved.
Sent from my HTC One X using xda app-developers app

Can u please send me details about the store that sells the motherboard ?
I have the same problem...and I need my phone fixed !
Thx

Is this the same flickering that happens in some ROMs when you rotate the phone?

Mine too
This just started happening to mine Nothing displayed on the screen, but it still responds to inputs. Even rebooting into fastboot, same problem. So everything is functioning except the display.
Have just handed it back to vodafone for repair, don't like my odds with the unlocked bootloader though :/

I had this issue on Viper or Android Revolution, but not on other ROMs. But I'm starting to get wifi issue, scratches, scratches on camera lins. I should buy S3, not this.
Sent from my HTC One X using XDA Premium HD app

sent it back because of flickering. I just hope they will fix the problem properly and change the motherboard.
Sent from my Legend using xda app-developers app

This happened to my Incredible S too if any one's interested.....
I'm not buying the HOX, I'm sorry. There's just too many different issues for too many people with this phone. It's an expensive top of the line phone, that does appear to be pretty shoddy put together. I don't care if it's under warranty and I have dumbass-insurance if I break it, but I can't send my phone inn all the time even if it's free. You shouldn't have to send it in at all.......
I presume now know we know why HTC is loosing money, market share and their stocks are going down....

This happened to me too, about a month ago, the phones been in repair since then(1 month, are you freaking kidding me HTC). I also unlocked the bootloader, lets see whether HTC charges me or not.
Also, I managed to get the display to work(somewhat) after shaking the device a bit. But even after that the display wont work properly, I even have 2 short videos of the screen acting weird when i got it to work. Here they are - Video 1 Video 2
Sorry for the ****ty quality, got it on my iphone. This was after I shook the device and the display magically started working. Even with the display working you can see it is really weird, even unresponsive at times.

So guys, there are a lot of places you can buy motherboards from, but they will charge you a lot more than what it's worth mainly because of the shortage within HTC.
I'm so sorry all of you are going through this, but i think we need to raise awareness of this issue. People are buying these phones without realizing there's a good chance they're going to have either bad WiFi antenna's or even a bad motherboard.
Send this to your friends, post it around, contact HTC.
Best of luck!

I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o

may heat have damaged gpu? it looks like when pc's video card is about to fail (like faulty memories or damaged gpu)

CAPSGUY said:
I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o
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Click to collapse
Heat damage.

I doubt it's heat damage, i hardly played games on mine and it had that problem. I think the most i played was Triple Town, and that was it.
Also, wouldn't it be a massive problem if it was heat damage? That means the tegra 3 processor can't handle stress, and given that the phone inherently has heating issues, this just draws the conclusion that the Tegra 3 is bad news?

it may be a faulty soc

From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.

Atrixx said:
From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.
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Click to collapse
Not all of the first batch flickered. Stop exaggerating.

[Q] ONE X Battery/LCD replacement query

I recently sent my phone for repair because of abnormal overheating within the battery (which consequently caused screen burn causing a yellow tint). I am happy to be informed that HTC replaced the LCD screen panel/touch panel and the bezel as well as a new battery.
I was wondering whether the battery/lcd parts are the same as the stock parts or different tweaked to stop this problem ever occurring again. Any ideas?
P.S. Have been away from the 'development' side of the OX forums as of lately (since i have no OX and didnt want to be reminded of that), I have noticed that there are now 2 android development forums for the OX, the original and the other is just standard. Is there any difference between the 2?
Regards,

There is an announcement at the top of those forums explaining the differences. & I think HTC will just replace your screen with another normal LCD/battery. They will be newer though. Sounds like yours was an unlikely case so I doubt it will happen again.

ste1164 said:
There is an announcement at the top of those forums explaining the differences. & I think HTC will just replace your screen with another normal LCD/battery. They will be newer though. Sounds like yours was an unlikely case so I doubt it will happen again.
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What announcement?