Develop Bugs

Dust UNDER screen (Video)

Dust under the screen of my Desire
Is this normal? I've read a lot of complaints of exactly this issue but surely this is excessive?

I would contact HTC and get that sorted as its not normal.

I had EXACTLY the same problem... same amount of dust, same position on the screen. I had my phone "repaired" under warranty, contacted HTC first and since I was told they would fix that for me, I sent it to the authorised service center in my country. Still waiting for my precious though

Had exactly the same problem after a week. I took mine back to Carphone Warehouse and showed them. They gave me another one there and then.

I'm curious know know if any of the Desires 'repaired' for this reason ever developed the fault again?
I'm equally curious to learn of this problem ONLY affected earlier AMOLED models or do the ones with the SLCD screen suffer also?

The screen is sealed shut on the production line. I suppose the only way to repair would be to replace it... so I reckon a repaired one is as likely to break as a new one.
Sent from my HTC Desire using XDA App

xspyda said:
I'm curious know know if any of the Desires 'repaired' for this reason ever developed the fault again?
I'm equally curious to learn of this problem ONLY affected earlier AMOLED models or do the ones with the SLCD screen suffer also?
Click to expand...
Click to collapse
I've had the same dust problem with my Desire. Returned it 2 weeks ago and received just yesterday. Seems like new now It took 2 weeks to notice dust under the screen. So it wont take long I'll let you know By the way it's SLCD.

Screen Flicker - Response from HTC

I have had my One X since last week on O2, I have noticed the screen flicker on full brightness. So I decided to contact HTC about this and they told me that there must be a problem with my device and to send it back to O2 and get a new one.
If that true then the new 1.28 OTA will not fix the problems that we myte have and it’s a hardware fault 

What do you class as a flicker? I notice my screen dimming and brightening fairly regularly under artificial light. Is your flickering more regularly?

fletchem said:
What do you class as a flicker? I notice my screen dimming and brightening fairly regularly under artificial light. Is your flickering more regularly?
Click to expand...
Click to collapse
Its more like a light strobe effect

You are right. Go and return it for a new one... HTC told me the same!
Sent from my HTC Desire using XDA

I'm the same.
Had an undranded One X from phones for you with terrible screen flicker.
I phoned HTC and they said it was def not normal or something that could be fixed with a software update.
I'm just back from exchanging it for a new one and this one is flicker free.

seems there are different types of screen flickers...
i experienced once something like a bad analog tv reception on a very small rectangular portion in the upper left corner when using the browser. you couldn't figure out what was "underneath" it.
it disappeared the same way it appeared...out of the blue

Hi, guys. What do you mean by screen flicker? Im finding that with mine on full brightness it appears as if the backlight part is flickering. Is this what you guys have had? thanks

jsmith_00 said:
I have had my One X since last week on O2, I have noticed the screen flicker on full brightness. So I decided to contact HTC about this and they told me that there must be a problem with my device and to send it back to O2 and get a new one.
If that true then the new 1.28 OTA will not fix the problems that we myte have and it’s a hardware fault 
Click to expand...
Click to collapse
When you say screen flicker is this happening all the time? I mean are you talking on the home screen and in apps or just when things are loading etc...?

zerozoneice said:
seems there are different types of screen flickers...
i experienced once something like a bad analog tv reception on a very small rectangular portion in the upper left corner when using the browser. you couldn't figure out what was "underneath" it.
it disappeared the same way it appeared...out of the blue
Click to expand...
Click to collapse
this is not a flicker this one is the browser glitch
silly game HTC is making us play really....more n more i realize i was stupid not to keep the grey that was running perfectly

I just can't see how it can be hardware...
Mine is flickering at times too.It seems like just about every device that is out there is doing it. I still think its software based, and probably a setting to do with the LCD display. If its hardware then HTC are going to run out of phones...

it's what is being discussed here http://forum.xda-developers.com/showthread.php?t=1592157
and HTC CS said the same to me, do a DOA. So I don't think it's software related. Those responsible at HTC should have let their employees know by now if it was SF related, so there's no indications it is so.

Thinking back to when my MacBook had a flickering problem a few years back and when I remember a Dell laptop at work having had an issue before too; I am sure Apple/Dell simply released firmware updates to fix the problem as it was an update that had caused the problem.
Surely something similar can/will be done with the HTC? Maybe its not happening on all devices and is inconsistant so HTC are telling people to DOA there devices whilst they work on a fix for it (maybe OTA)?
I just find it hard to believe that I have had 2x devices now and both have suffered different issues that it could always be the hardware. It would have to be seriously bad luck for 2x phones to come with issues down to the hardware; usually when this many people are having problems its a software issue over hardware (isn't it?).
I mean mine is flickering slightly on certain screens or during certain actions, I don't want to DOA a second device just to get this problem again as I really do love the phone. If the flickering can/will be fixed then I am happy to wait for that, but as mentioned before at this rate everyone with be DOA'ing devices just for the sake of it as different devices just seem to have the same and/or similar issues.

I have this problem. What is weird is that if I charge the phone fully the problem disappears until discharge at reaching like 80% where it starts to appear again and gets worst over discharge. I'd like to know if I'm alone. If not there are chances an OTA can solve it as it would be some kind of bad power management of the screen. And we all know our power management has some troubles
Sent from my HTC One X using XDA

joplayer said:
I have this problem. What is weird is that if I charge the phone fully the problem disappears until discharge at reaching like 80% where it starts to appear again and gets worst over discharge. I'd like to know if I'm alone. If not there are chances an OTA can solve it as it would be some kind of bad power management of the screen. And we all know our power management has some troubles
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Well I didn't notice it at all today, but I have noticed it when my device got to around 68% battery. Although it could of triggered before but I might not have been on the device. Whilst I was using it from 100% down to 86% everything was running perfectly fine with no flicker at all.
Could it be an app/widget in the background that is causing it? Then again probably not as we would all of had to install that same app/widget so ignore me there (thinking out loud).

It seems a lot of the initial launch day stock have the flicker.
I got mine on the 5th from Phones4U and my phone and some others sold that day have been returned to the same store.
The one I got today is totally flicker free on all colours. The screen seems totally different. It's not as blindingly bright as my original one but of a much better quality.
It may be software related but this would suggest otherwise.

If the thoery of it appearing while battery is going down it could just be some underpowering of the screen. That sounds logical and solvable via OTA.
I don't think any app could do that
Sent from my HTC One X using XDA

joplayer said:
If the thoery of it appearing while battery is going down it could just be some underpowering of the screen. That sounds logical and solvable via OTA.
I don't think any app could do that
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Yeah it does... As I said thinking back to Macbook/Laptop and the flicker (which had LCD screens) they were sorted via a firmware upgrade as I mentioned; which really would lead me to think OTA could sort it and that HTC are saying to DOA devices simply because they don't have a solution right at this moment in time.

DazNoonan said:
Yeah it does... As I said thinking back to Macbook/Laptop and the flicker (which had LCD screens) they were sorted via a firmware upgrade as I mentioned; which really would lead me to think OTA could sort it and that HTC are saying to DOA devices simply because they don't have a solution right at this moment in time.
Click to expand...
Click to collapse
Wasn't aware of this MacBook case. Nice to hear.
As I had some troubles with HTC i can tell you that (at least in France it works this way) their support service is like a different company. There is no communication between them and that is wanted for you not to be able to go far in complains. The people at these support center just read there scripts and know less of the product than we do. They can't be aware of early releases issues this way so for them the only solution is a new device. In the end that is stupid because they loose money and their good reputation
Sent from my HTC One X using XDA

joplayer said:
Wasn't aware of this MacBook case. Nice to hear.
As I had some troubles with HTC i can tell you that (at least in France it works this way) their support service is like a different company. There is no communication between them and that is wanted for you not to be able to go far in complains. The people at these support center just read there scripts and know less of the product than we do. They can't be aware of early releases issues this way so for them the only solution is a new device. In the end that is stupid because they loose money and their good reputation
Sent from my HTC One X using XDA
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Click to collapse
Thats exactly how it happens over here mate; would rather do the quick fix (handset exchange) than worry about the problem as they are reading from a script and probably don't even really understand the problem... By giving you another device they can simply bide time to report the problem to the technical team to work on a resolution.

I get that flicker only at lock screen when the notification lock screen its select it. Other than that none. So I can't use that lockscreen
Sent from my HTC One X using Tapatalk 2

[HARDWARE FAULT] [BSOD] Blank Screen of Death : Information Board - Updated 29/07/12

A few users have reported a Blank Screen of Death, with myself included.
The problem being that the phone's display doesn't switch on when you wake up the device. At this time, Everything else will including the Digitizer and Capacitive buttons.
I have spoken with HTC service centers across Australia and NZ to come to the conclusion that this is a motherboard problem. The infamous flickering issue seems to be involved also, which ends up shorting out the video driver.
The issue isn't just limited to the screen not displaying anything either, there's also the possibility that the back light will cut out, and sometimes leading to corruption on the display.
This isn't just with some devices either, it seems like anyone that has had the screen flickering issue are at risk of this.
To give you an idea of how much it costs to fix this issue, I was quoted at $250 AUD for just the motherboard alone.
The best part is, HTC may also deny your warranty for unlocking your bootloader, as they have with me.
I'll be posting more information as it develops.
EDIT 29/07/12 :: I'm going to request a transcript of my last conversation with HTC but until then, they're denying that this is a problem and saying that it's the user's fault. How? We use our phones to much, or inappropriately.
It's becoming obvious that they're trying to avoid spending anymore money fixing these issues, and have decided just to move on and release a new One X model. (according to news sources.)
Also, Boobinator just posted a video of the One X's screen corrupting while it isn't stuck under the BSOD which you can see here and here
Just to recap.
When the initial issues were found with screen flickering and corruption on the display, we were told it was a software issue.
Many months later, I along with many of you are still experiencing it, even though it's not nearly as bad as it once was.
Now there are growing reports that One X's are starting to lose their displays, and the poly-carbonate weakening and bending the antenna pins. (You can find more information here)
This is something you should all be aware about when purchasing this phone.
Best of luck!

Reserved.

Update Bump

Maybe us in America can file a class action lawsuit? I'm no lawyer here but anyone with better understanding of American consumer laws chime in?
This is problem that occurs with normal usage of the phone.

Another day, another hardware issue. HTC is going down the drain, im hugely disappointed in the way they are handling this mess. Improper testing, too slow to fix problems or ignore/deny them. Bull**** games about unlocking and warranty and now they are already talking about releasing more phones. Its easier for them to move on to a new model than to do the right thing and do a complete recall. Is this a QC issue or a design flaw, with all the negative reports I'm thinking its the latter.
HTC better handle this properly, they need to stop development on all new products untill this is solved.
Sent from my HTC One X using xda app-developers app

Can u please send me details about the store that sells the motherboard ?
I have the same problem...and I need my phone fixed !
Thx

Is this the same flickering that happens in some ROMs when you rotate the phone?

Mine too
This just started happening to mine Nothing displayed on the screen, but it still responds to inputs. Even rebooting into fastboot, same problem. So everything is functioning except the display.
Have just handed it back to vodafone for repair, don't like my odds with the unlocked bootloader though :/

I had this issue on Viper or Android Revolution, but not on other ROMs. But I'm starting to get wifi issue, scratches, scratches on camera lins. I should buy S3, not this.
Sent from my HTC One X using XDA Premium HD app

sent it back because of flickering. I just hope they will fix the problem properly and change the motherboard.
Sent from my Legend using xda app-developers app

This happened to my Incredible S too if any one's interested.....
I'm not buying the HOX, I'm sorry. There's just too many different issues for too many people with this phone. It's an expensive top of the line phone, that does appear to be pretty shoddy put together. I don't care if it's under warranty and I have dumbass-insurance if I break it, but I can't send my phone inn all the time even if it's free. You shouldn't have to send it in at all.......
I presume now know we know why HTC is loosing money, market share and their stocks are going down....

This happened to me too, about a month ago, the phones been in repair since then(1 month, are you freaking kidding me HTC). I also unlocked the bootloader, lets see whether HTC charges me or not.
Also, I managed to get the display to work(somewhat) after shaking the device a bit. But even after that the display wont work properly, I even have 2 short videos of the screen acting weird when i got it to work. Here they are - Video 1 Video 2
Sorry for the ****ty quality, got it on my iphone. This was after I shook the device and the display magically started working. Even with the display working you can see it is really weird, even unresponsive at times.

So guys, there are a lot of places you can buy motherboards from, but they will charge you a lot more than what it's worth mainly because of the shortage within HTC.
I'm so sorry all of you are going through this, but i think we need to raise awareness of this issue. People are buying these phones without realizing there's a good chance they're going to have either bad WiFi antenna's or even a bad motherboard.
Send this to your friends, post it around, contact HTC.
Best of luck!

I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o

may heat have damaged gpu? it looks like when pc's video card is about to fail (like faulty memories or damaged gpu)

CAPSGUY said:
I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o
Click to expand...
Click to collapse
Heat damage.

I doubt it's heat damage, i hardly played games on mine and it had that problem. I think the most i played was Triple Town, and that was it.
Also, wouldn't it be a massive problem if it was heat damage? That means the tegra 3 processor can't handle stress, and given that the phone inherently has heating issues, this just draws the conclusion that the Tegra 3 is bad news?

it may be a faulty soc

From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.

Atrixx said:
From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.
Click to expand...
Click to collapse
Not all of the first batch flickered. Stop exaggerating.

HTC Have Failed us? Last HTC Device

Well, there is a lot of information around this part of XDA about how many faults the HOX has, not just little faults that effect a few users, but major faults that have effected whole batched of HOX's.
Now, all devices are going to have faults and "bad Batchs" but its how your provider deals with those faults, that make the difference.
The way HTC has dealt with the HOX's issue, have made me think that this will be the last HTC device I ever purchase.
Around 2 weeks ago, I was going back and forth with e-mails from HTC. It's like they didn't even read my e-mails, as though the used the "Find" function and just searched keywords in the e-mail, if those keywords came up they copied and pasted something in response.
This isn't good enough in my opinion, but it gets worse. Even after I had said that you clearly are not reading my e-mails, which makes the issue ten times worse, they then replied with the same response as my first email, which confirmed my theory.
Then, after I refused to send it to HTC over the "WiFi" fault, due to the amount of storied I have seen where the devices have come back far-worse than when they were first sent.
THEY THEN AGREED AND SAID LAST YEAR THEY CHANGED THEIR REPAIR CENTRE!! WRONG!! I had now been lied to.
Just looking for others opinions, do you have any "GOOD" storied about HTC and their support?
Anyone had an experience like me that has totally put them off HTC for good?
Should I just stick with my device and live with the WiFi fault, or should I take the plunge and return my device for repair?
THANKS ALL !

deleted

Wilks3y said:
Well, there is a lot of information around this part of XDA about how many faults the HOX has, not just little faults that effect a few users, but major faults that have effected whole batched of HOX's.
Now, all devices are going to have faults and "bad Batchs" but its how your provider deals with those faults, that make the difference.
The way HTC has dealt with the HOX's issue, have made me think that this will be the last HTC device I ever purchase.
Around 2 weeks ago, I was going back and forth with e-mails from HTC. It's like they didn't even read my e-mails, as though the used the "Find" function and just searched keywords in the e-mail, if those keywords came up they copied and pasted something in response.
This isn't good enough in my opinion, but it gets worse. Even after I had said that you clearly are not reading my e-mails, which makes the issue ten times worse, they then replied with the same response as my first email, which confirmed my theory.
Then, after I refused to send it to HTC over the "WiFi" fault, due to the amount of storied I have seen where the devices have come back far-worse than when they were first sent.
THEY THEN AGREED AND SAID LAST YEAR THEY CHANGED THEIR REPAIR CENTRE!! WRONG!! I had now been lied to.
Just looking for others opinions, do you have any "GOOD" storied about HTC and their support?
Anyone had an experience like me that has totally put them off HTC for good?
Should I just stick with my device and live with the WiFi fault, or should I take the plunge and return my device for repair?
THANKS ALL !
Click to expand...
Click to collapse
send your device for repair and end of story....if you want your phone to be fully functional then send it away and end of the matter....same thing would of happen with your car...if there is a fault you send it in and you are without a car for a few days..same with the phone...do not know what is the issue here really..yeah you are not happy with the way they are responding to you..but get on the phone and call them instead of emails....speak to your network provider and send your phone to them instead of HTC then...I know this will be my last HTC phone but at the end of the day i still love my One X and yes i send my phone for repairs and it took longer than i was told but when i received my phone back i never had any issues...

I think that one of the most important things to have in any service provider is client support.I think that this is strange I was thinking (theoratically) that a company like HTC would have a good support ofor clients,but after what I heared I'm surprused and a little bit disappointed....but if you please cab I know your country for better knowledge,and why you didnt try to make a call to.the support center in your country??! :screwy:
Sent from my GT-S5570I using xda app-developers app

When I have some issue with something, I feel everyone has those issues with that thing, and i start calling that thing as defective, human nature! My phone is not having a single defect, no, HTC won my trust in them with this device

Firstly, it's not true that entire batches were affected by faults, that's a blatant exaggeration. A small fraction of devices with similar serial numbers have similar problems.
Secondly, there appears to be a few cases where sending off for repair didn't work out too well for people, but again, a small fraction.
A small fraction of a small fraction is very small.
If you refuse to have your faulty device repaired, then really, you forfeit you're right to complain about your faulty device.
I don't care which phone you buy next, and I'd be surprised if there is anybody else who does.
If you want sympathy, talk to your girlfriend, mother or another female friend, or possibly a shrink. You won't find much here. If you want help, it's been given to you; send it in for repair.

When I have some issue with something, I feel everyone has those issues with that thing, and i start calling that thing as defective, human nature! My phone is not having a single defect, no, HTC won my trust in them with this device
Click to expand...
Click to collapse
Okay I understand but what about the company's support?? did you try it?
Sent from my GT-S5570I using xda app-developers app

I for one have the following opinions :
-customer service is a mess. The only few that wan't to help don't have the power to do it.
-i can accept that some procent of an entire production can have problems, but in this case things got out of proportion. Cases like 10 exchanged One X's are confirmed on this forum. I even saw a post where someone said he exchanged 22 devices.
-i for one have the third One X now, and now someone from HTC tells me that is normal to receive a refurbished device. Even if i paid a fully working one, and it's not if i have used the device for a year...it has been faulty from the first day.
-the One X is a dezaster as QA and this attitude twords clients is a bigger dezaster

Wilks3y said:
...Then, after I refused to send it to HTC over the "WiFi" fault, ...
Click to expand...
Click to collapse
So they offered to fix it and you said "no"?
...due to the amount of storied I have seen where the devices have come back far-worse than when they were first sent.
Click to expand...
Click to collapse
How are you blaming HTC? You could have sent it, decided to be stubborn, and now you're complaining about the outcome of your own actions.
My HOX works fine. Other than them being slow in the update, just fine.
---------- Post added at 11:27 AM ---------- Previous post was at 11:19 AM ----------
uqadwe said:
I for one have the following opinions :
-customer service is a mess. The only few that wan't to help don't have the power to do it.
-i can accept that some procent of an entire production can have problems, but in this case things got out of proportion. Cases like 10 exchanged One X's are confirmed on this forum. I even saw a post where someone said he exchanged 22 devices.
-i for one have the third One X now, and now someone from HTC tells me that is normal to receive a refurbished device. Even if i paid a fully working one, and it's not if i have used the device for a year...it has been faulty from the first day.
-the One X is a dezaster as QA and this attitude twords clients is a bigger dezaster
Click to expand...
Click to collapse
As expected, this thread is another *****fest.
The guy with the ten devices story is very sketchy. Anyone getting 10 devices in 2 months from one place is either the most unlucky person in the world or doing something to break his device (like the "SQUEEZE IT TILL IT BREAKS" aka the wifi test). Someone getting 22 devices is twice as sketchy.
Here's how it works kids: if you get a faulty phone, take it back. Get a new one. If that is faulty, maybe do the same, or move on to another device. Whining after breaking it attempting a squeeze test or effing it up with a bad flash is your fault.

You maybe right, let's discuss my case then.
First device, yellow spots, screen flex & ripple. I contacted HTC support, they told me that the retailer will exchange my phone on the spot. That wasn't the case. The retailer didn't accepted this so i sent the phone to the repair shop, got the rezolution for a new phone and then got a new phone at the retailer.
The only problem was that the retailer had only faulty devices. I contacted HTC support from there, i got another device that i was told to ship to the repair shop and i will get a new one from them.
I did that, and not only the device i received is faultyer than the first two it is also refurbished.
I contacted HTC on 22 August first regarding this, the only response i got is to resend the phone to be repaired. I can not accept a refurbished device. If someone else can accept it that's their problem.
And from 22 August i am only beeing postponed with escalated, reescalated cases.
Wouldn't you ***** about it ?

HTC Don't care about their customers, why should I pay so much for something, then have to be without it for a month so they can fix it?
I probably will send it off to them, but for the hassle and time spent without the phone, it isn't worth sending it to them.
My phone is very important to my work aswell so again, this isn't just effected me in one way.
I am blaming HTC for not even reading my emails, and sending out phones with faults, I'm not blaming HTC for the fact I won't send it back.
Also, it isn't just one case that have been sent back in much worse conditions, and I never refered to any one case as an example, as these examples of HTC are all over the internet.
AND AS I SAID BEFORE ALL DEVICES ARE BOUND TO HAVE FAULTS, ITS HOW YOU DEAL WITH THE FAULTS!! AND HTC DONT DEAL WITH THEM WELL !

the devices have come back far-worse than when they were first sent
Click to expand...
Click to collapse
That's exactly what happened to me.
When i first bought my One X i thought i had a faultless device but after a month or two i realized that it had a faulty pixel, so i went ahead and sent it to repair and guess how it came back?
Faults before sending the device:
1) Faulty pixel
2) Screen flex/ripple when applying slight pressure on the edges of the screen
Faults after sending the device:
1) Screen flex/ripple when applying slight pressure on any place on the screen
2) Recent apps button doesn't light up while the others do (Back and Home)
3) The device makes a crackling sound as if the screen didn't fit into the device correctly
4) The wifi fault
So basically they ruined it instead of fixing it. I've sent it back to repair hopefully they'll fix it this time.

kryptoner said:
When I have some issue with something, I feel everyone has those issues with that thing, and i start calling that thing as defective, human nature! My phone is not having a single defect, no, HTC won my trust in them with this device
Click to expand...
Click to collapse
Same here - although I had issue at start with the tilt sensor failing, but got it swapped straight away via my carrier (O2 UK), and have had no problems with the new one since.
I had problems with my old Samsung Galaxy S when I first had that (think it was the third one I had that didn't bring a new issue), so there will always be a risk of teething problems with first batches.
All in all, been very happy with it, even more so than my old Galaxy S in that I don't feel the need to root this one to change the Rom to fix failings with the device!

lolhard123 said:
That's exactly what happened to me.
When i first bought my One X i thought i had a faultless device but after a month or two i realized that it had a faulty pixel, so i went ahead and sent it to repair and guess how it came back?
Faults before sending the device:
1) Faulty pixel
2) Screen flex/ripple when applying slight pressure on the edges of the screen
Faults after sending the device:
1) Screen flex/ripple when applying slight pressure on any place on the screen
2) Recent apps button doesn't light up while the others do (Back and Home)
3) The device makes a crackling sound as if the screen didn't fit into the device correctly
4) The wifi fault
So basically they ruined it instead of fixing it. I've sent it back to repair hopefully they'll fix it this time.
Click to expand...
Click to collapse
That is exactly my point, which is exactly why I don't want to send HTC my device, as the only fault is the WiFi and to be honest I can live with that, but to send it to your company for a fix, and recieve a worse device back is un-acceptable, and to recieve a "re-furbished phone" is again unacceptable.
Steve_God said:
Same here - although I had issue at start with the tilt sensor failing, but got it swapped straight away via my carrier (O2 UK), and have had no problems with the new one since.
I had problems with my old Samsung Galaxy S when I first had that (think it was the third one I had that didn't bring a new issue), so there will always be a risk of teething problems with first batches.
All in all, been very happy with it, even more so than my old Galaxy S in that I don't feel the need to root this one to change the Rom to fix failings with the device!
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Click to collapse
That is nothing to do with HTC though, you took it back to your carrier, who sorted to issue for you, so HTC caused your issue, but HTC had no involvement fixing it!

Also I forgot to mention that the repair center refuses to acknowledge the screen flex as a "flaw" and they claim that it's present on all One X's although this video proves otherwise youtube.com/watch?v=MiTUIBOSVTU

the title of your thread is misleading

To be fair its the repair centers contracted out by htc that are letting everyone down. If htc actually repaired the phones themselves then it might be better.
They do need to sort out those repair centers who are returning them unrepaired etc
Sent from my HTC One X using xda app-developers app

Mate, you're in the UK and you're with Voda. What's your problem? Is the phone from Voda? If it is I'm pretty sure they'll sort it, their retentions and support are epic. If its not, where's it from? You're covered by your standard 12 month warranty and if you're still not sure you're also protected under the Sale of Goods Act 1979 which superceeds any terms in a manufactures warranty AND lasts an additional FIVE YEARS!!
Really, I expected better from a senior forum member. Throwing your toys out of the pram is no way to set an example to newcomers and personally I'm sick of all these "Blah blah blah HTC are a bunch of hopeless c*nts." threads. If you're that upset, sell the thing, buy a Samsung and f*ck off!
---------- Post added at 07:12 PM ---------- Previous post was at 07:09 PM ----------
Ooops...got a bit carried away there somewhat. Lol
Sent from my HTC One X using XDA Premium HD app

My hox is perfect, though I bought it in May.
I had much more troubles with atrix 4G and desire.
So for now I'll stick with hox and my next phone will be probably htc, though I pay no attention to brand, i just choose the best
Sent from my HTC One X using xda app-developers app

I've only ever dealt.with HTC customer service once. Best experience from any company. Ever.
Sent from my HTC One X using xda app-developers app

Small yellow patch on screen

There is a small rectangular yellow patch in the upper left corner of the screen that's really only noticeable on a white background. I've had the M8 about 6 weeks and I swear it wasn't there when new. And there seems to be the hint of a new one in the upper right corner.
I've googled and haven't come up with any mention of this with the M8. Are they burn in spots? I can live with it (having tried the Find 7a, if you know what I mean), but would like to know if it's something that can be helped or if it's progressive. Has anyone else seen this?

bruce7373 said:
There is a small rectangular yellow patch in the upper left corner of the screen that's really only noticeable on a white background. I've had the M8 about 6 weeks and I swear it wasn't there when new. And there seems to be the hint of a new one in the upper right corner.
I've googled and haven't come up with any mention of this with the M8. Are they burn in spots? I can live with it (having tried the Find 7a, if you know what I mean), but would like to know if it's something that can be helped or if it's progressive. Has anyone else seen this?
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I developed a spot similar to what you are describing. Mine was on the left side of the phone around where the volume buttons start on the other side. It was probably about a centimeter long and maybe half-a-centimeter wide. It was really noticeable only on white screens like you already mentioned but it bothered me to no end. I don't remember my phone having that either so I believe it developed for whatever reason. I actually sent it to HTC and received a replacement. I guess they deemed it to be a flaw. Hope this helps.

emmittobie said:
I developed a spot similar to what you are describing. Mine was on the left side of the phone around where the volume buttons start on the other side. It was probably about a centimeter long and maybe half-a-centimeter wide. It was really noticeable only on white screens like you already mentioned but it bothered me to no end. I don't remember my phone having that either so I believe it developed for whatever reason. I actually sent it to HTC and received a replacement. I guess they deemed it to be a flaw. Hope this helps.
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It does, yes, thx. My patch is pretty much the same size (1cm x .3cm, give or take). My concern basically is how it affects the resale value. I bought mine from Amazon, but I'm past the 30 day window for exchanges, so I guess I will have to deal with HTC directly. Did they send you a brand new phone or a refurbished one?

They told me that it was going to be refurbished. Honestly though I couldn't tell it apart from a new one. Mine was perfect with no flaws in any way.

And one more question, if you don't mind. I've done pretty much everything I could to void the warranty - unlock bootloader, soff, root, custom firmware & ROM. I'm assuming I'll have to get back as close to stock as possible (although some have said if it's a hardware issue that's not needed). What was your experience in this regard?

any luck?
bruce7373 said:
And one more question, if you don't mind. I've done pretty much everything I could to void the warranty - unlock bootloader, soff, root, custom firmware & ROM. I'm assuming I'll have to get back as close to stock as possible (although some have said if it's a hardware issue that's not needed). What was your experience in this regard?
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I have the same issue - have tried every software to recalibrate the screen but its still just getting worse. Any idea if HTC will do a warranty on the screen hardware if you have unlocked the bootloader and done s-off? I did the unlock through HTC dev if this helps or not... I am confident I can reset the s-off but they will know its been unlocked regardless of what I reset
This is definatley a hardware issue so I would hope HTC being so dev friendly would warrant it still... But looking to see if any one else managed to get this done.
Thanks

I've now gone through 4 M8's, all have developed the same issue. It seems to occur when the phone gets warm (I.E. data use in mediocre service areas). I tried rotating how I put the phone in my pocket with #3, just in case the issue was due to it being bent/crunched, but the spot came back in the same location. I'm thinking that something gets hot and delaminates the LCD under the glass.
I'm about ready to send in #4 and go for #5. I am paying for the Verizon Warranty service, they haven't given me any hassle, just sent me a new device over night. Regardless, I'm disappointed--I love the phone, but dealing with the issue every 3 months is annoying. The longer you let it go the more discolored it'll get, until eventually you can't read the text under the burned area.
Good luck!

today appears on mine after 1 yr of use maybe is because integrated Avago ACPM-7600 power amplifier module check htc one m8 motherboard and the spot and sounds like te ic is overheating , i use a lot of mods on my htc one m8 harman kardon , mod mine is a att ,also 2 sound mods more increasing the sound level i believe is just heat and it kills the screen sorry for bad english