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A few users have reported a Blank Screen of Death, with myself included.
The problem being that the phone's display doesn't switch on when you wake up the device. At this time, Everything else will including the Digitizer and Capacitive buttons.
I have spoken with HTC service centers across Australia and NZ to come to the conclusion that this is a motherboard problem. The infamous flickering issue seems to be involved also, which ends up shorting out the video driver.
The issue isn't just limited to the screen not displaying anything either, there's also the possibility that the back light will cut out, and sometimes leading to corruption on the display.
This isn't just with some devices either, it seems like anyone that has had the screen flickering issue are at risk of this.
To give you an idea of how much it costs to fix this issue, I was quoted at $250 AUD for just the motherboard alone.
The best part is, HTC may also deny your warranty for unlocking your bootloader, as they have with me.
I'll be posting more information as it develops.
EDIT 29/07/12 :: I'm going to request a transcript of my last conversation with HTC but until then, they're denying that this is a problem and saying that it's the user's fault. How? We use our phones to much, or inappropriately.
It's becoming obvious that they're trying to avoid spending anymore money fixing these issues, and have decided just to move on and release a new One X model. (according to news sources.)
Also, Boobinator just posted a video of the One X's screen corrupting while it isn't stuck under the BSOD which you can see here and here
Just to recap.
When the initial issues were found with screen flickering and corruption on the display, we were told it was a software issue.
Many months later, I along with many of you are still experiencing it, even though it's not nearly as bad as it once was.
Now there are growing reports that One X's are starting to lose their displays, and the poly-carbonate weakening and bending the antenna pins. (You can find more information here)
This is something you should all be aware about when purchasing this phone.
Best of luck!
Reserved.
Update Bump
Maybe us in America can file a class action lawsuit? I'm no lawyer here but anyone with better understanding of American consumer laws chime in?
This is problem that occurs with normal usage of the phone.
Another day, another hardware issue. HTC is going down the drain, im hugely disappointed in the way they are handling this mess. Improper testing, too slow to fix problems or ignore/deny them. Bull**** games about unlocking and warranty and now they are already talking about releasing more phones. Its easier for them to move on to a new model than to do the right thing and do a complete recall. Is this a QC issue or a design flaw, with all the negative reports I'm thinking its the latter.
HTC better handle this properly, they need to stop development on all new products untill this is solved.
Sent from my HTC One X using xda app-developers app
Can u please send me details about the store that sells the motherboard ?
I have the same problem...and I need my phone fixed !
Thx
Is this the same flickering that happens in some ROMs when you rotate the phone?
Mine too
This just started happening to mine Nothing displayed on the screen, but it still responds to inputs. Even rebooting into fastboot, same problem. So everything is functioning except the display.
Have just handed it back to vodafone for repair, don't like my odds with the unlocked bootloader though :/
I had this issue on Viper or Android Revolution, but not on other ROMs. But I'm starting to get wifi issue, scratches, scratches on camera lins. I should buy S3, not this.
Sent from my HTC One X using XDA Premium HD app
sent it back because of flickering. I just hope they will fix the problem properly and change the motherboard.
Sent from my Legend using xda app-developers app
This happened to my Incredible S too if any one's interested.....
I'm not buying the HOX, I'm sorry. There's just too many different issues for too many people with this phone. It's an expensive top of the line phone, that does appear to be pretty shoddy put together. I don't care if it's under warranty and I have dumbass-insurance if I break it, but I can't send my phone inn all the time even if it's free. You shouldn't have to send it in at all.......
I presume now know we know why HTC is loosing money, market share and their stocks are going down....
This happened to me too, about a month ago, the phones been in repair since then(1 month, are you freaking kidding me HTC). I also unlocked the bootloader, lets see whether HTC charges me or not.
Also, I managed to get the display to work(somewhat) after shaking the device a bit. But even after that the display wont work properly, I even have 2 short videos of the screen acting weird when i got it to work. Here they are - Video 1 Video 2
Sorry for the ****ty quality, got it on my iphone. This was after I shook the device and the display magically started working. Even with the display working you can see it is really weird, even unresponsive at times.
So guys, there are a lot of places you can buy motherboards from, but they will charge you a lot more than what it's worth mainly because of the shortage within HTC.
I'm so sorry all of you are going through this, but i think we need to raise awareness of this issue. People are buying these phones without realizing there's a good chance they're going to have either bad WiFi antenna's or even a bad motherboard.
Send this to your friends, post it around, contact HTC.
Best of luck!
I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o
may heat have damaged gpu? it looks like when pc's video card is about to fail (like faulty memories or damaged gpu)
CAPSGUY said:
I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o
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Heat damage.
I doubt it's heat damage, i hardly played games on mine and it had that problem. I think the most i played was Triple Town, and that was it.
Also, wouldn't it be a massive problem if it was heat damage? That means the tegra 3 processor can't handle stress, and given that the phone inherently has heating issues, this just draws the conclusion that the Tegra 3 is bad news?
it may be a faulty soc
From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.
Atrixx said:
From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.
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Not all of the first batch flickered. Stop exaggerating.
Hi there, I've got a gray one x since may, it works fine, I have just some issues: major one is one dead pixel (or a grain of dust, but I bet on the pixel) placed a bit above the "e" in "one" word at boot...it's hardly noticeable with dark colours, but it's still quite middle-positioned.
Second issue is a stuck pixel, a red one, which appears only on some black/gray gradients (not present on opaque skin dock bar, for example, slightly visible on dark stock Htc keyboard)...it really doesn't bother me at all, but could be "useful" to increase defective pixels count.
Last problem is a bit of space at top and bottom of the display...it doesn't let lights out or stuff like that,it just gathers a bit (not much indeed) of dust which remains between unibody and display borders.
Do you think I could get a repair based on these issues (mainly pixels, as I'm not sure that "dust space" is actually a problem)?
I even dropped my phone once, so it has a liiiiight "dent" on the right bottom corner (amd some light get out,sadly,but I can't ask warranty repair for that)...and I'm guessing if they could refuse repair based on that,and maybe even charge return shipment costs (that's an awful policy in my opinion).
I'm italian, and people here say that I could try and it's most like a toss the coin situation, but since I'd need to wait till September (nothing works fine in this country in August) I'd like to gather some stats to decide to wait more or throw that f***ng bootloader out of the window and start to mod as it's meant to be
Thanks for any help
°Dexter° said:
Hi there, I've got a gray one x since may, it works fine, I have just some issues: major one is one dead pixel (or a grain of dust, but I bet on the pixel) placed a bit above the "e" in "one" word at boot...it's hardly noticeable with dark colours, but it's still quite middle-positioned.
Second issue is a stuck pixel, a red one, which appears only on some black/gray gradients (not present on opaque skin dock bar, for example, slightly visible on dark stock Htc keyboard)...it really doesn't bother me at all, but could be "useful" to increase defective pixels count.
Last problem is a bit of space at top and bottom of the display...it doesn't let lights out or stuff like that,it just gathers a bit (not much indeed) of dust which remains between unibody and display borders.
Do you think I could get a repair based on these issues (mainly pixels, as I'm not sure that "dust space" is actually a problem)?
I even dropped my phone once, so it has a liiiiight "dent" on the right bottom corner (amd some light get out,sadly,but I can't ask warranty repair for that)...and I'm guessing if they could refuse repair based on that,and maybe even charge return shipment costs (that's an awful policy in my opinion).
I'm italian, and people here say that I could try and it's most like a toss the coin situation, but since I'd need to wait till September (nothing works fine in this country in August) I'd like to gather some stats to decide to wait more or throw that f***ng bootloader out of the window and start to mod as it's meant to be
Thanks for any help
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Click to collapse
yup it can be replaced
I would try for a repair/replacement. A dead pixel around the center can get annoying.
I have a stuck pixel at around 5 o clock of the screen, but I didn't get it repaired. The stuck pixel like you said is visible in dark or black backgrounds. I barely even notice it when I'm using the phone. Sometimes I'll notice it when I'm watching a video but its still really really small because of the number of pixels on this huge screen.
Get your phone absolutely flawless in terms of hardware defects before you ever unlock the bootloader, because once you do HTC seems to decide that it means that they can throw the warranty out the window.
Hunt3r.j2 said:
Get your phone absolutely flawless in terms of hardware defects before you ever unlock the bootloader, because once you do HTC seems to decide that it means that they can throw the warranty out the window.[/QUOTE
Yeah HTC is kinda bad on that front. I mean how could custom software contribute to dead pixels and other hardware issues. If it's hardware related it should be covered by the warranty.
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Hunt3r.j2 said:
Get your phone absolutely flawless in terms of hardware defects before you ever unlock the bootloader, because once you do HTC seems to decide that it means that they can throw the warranty out the window.
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That's why I'm asking...my previous samsung phones have been modded on day one
It's quite sad to think that this community grew upon Htc products and countless mods, and now they're getting that tighter on this matter.
Thanks for your opinion guys, don't you think that the dent will be used as a "caused by user" excuse,then?
With a dent and an unlocked bootloader, HTC sure has enough excuses to refuse warranty. But you can always try your luck.
I called HTC UK before unlocking my boot loader to ask about warranty straight from the horse’s mouth. First I was told it voids all warranty, but after some discussion about how HTC dev has worded their T&C and talking to two other people from technical help division I was told that the final decision is upto the repair center. When HTC themselves can’t give a clear answer I don’t think anyone here can.
°Dexter° said:
That's why I'm asking...my previous samsung phones have been modded on day one
It's quite sad to think that this community grew upon Htc products and countless mods, and now they're getting that tighter on this matter.
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Click to collapse
Rooting on the very first day is a pretty ignorant move.. Even though Samsung doesn’t have an official disclaimer for rooted devices on their web site like HTC does; they too reserve the right to refuse warranty (and its general knowledge). Its discussed many times here and everywhere else. Some carriers specifically state it on their web sites and contracts. Samsung may not be as strict as HTC on the matter, but I personally know a person who was denied a hardware warranty claim for a rooted Samsung Galaxy S.
PhoenixFx said:
Rooting on the very first day is a pretty ignorant move.. Even though Samsung doesn’t have an official disclaimer for rooted devices on their web site like HTC does; they too reserve the right to refuse warranty (and its general knowledge). Its discussed many times here and everywhere else. Some carriers specifically state it on their web sites and contracts. Samsung may not be as strict as HTC on the matter, but I personally know a person who was denied a hardware warranty claim for a rooted Samsung Galaxy S.
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I've sent in a rooted (and dented) HTC Desire in for warranty 3 times so far (one of which was when it was running CM7) and it was accepted and fixed with no issues at all, so I think it's more like one of those YMMV things.
WC_EEND said:
so I think it's more like one of those YMMV things.
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Yes it is, I have come across threads where some (like you) have managed claim warranty while others have failed. So there is always a risk with any manufacturer. But more so with HTC’s because they have a disclaimer to which you have to agree twice while unlocking the boot loader. So its always wise to at least make sure the device is clear of any factory defects before pulling the trigger.
PhoenixFx said:
With a dent and an unlocked bootloader, HTC sure has enough excuses to refuse warranty. But you can always try your luck.
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Wait, I have LOCKED bootloader (eagerly waiting to unlock, but I'm waiting for this warranty reason)...my main concern is the dent (which can't cause a dead pixel, but if they want to act like *****es they could use that ).
As per Samsung phones, it's so easy to bring everything to stock without traces that it's kind of a non-issue
PhoenixFx said:
Rooting on the very first day is a pretty ignorant move..
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That's the only way to use Titanium and restore your phone and start testing it though properly
°Dexter° said:
Wait, I have LOCKED bootloader (eagerly waiting to unlock, but I'm waiting for this warranty reason)...my main concern is the dent (which can't cause a dead pixel, but if they want to act like *****es they could use that ).
As per Samsung phones, it's so easy to bring everything to stock without traces that it's kind of a non-issue
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Click to collapse
Oh, ok, guess I misread your post.
As for Samsung devices, I know they can be restored, but provided you are in a position to do so. In the example I gave earlier, the USB port was broken, so he couldn't use a tool like Odin/heimdal to flash a stock ROM before sending it in. I just took it as an example to show that even Samsung doesn't tolerate flashing.
Well, I guess my One X isn't perfect.
When I first got it, I didn't look for the flaws, I just checked that the Wi-Fi is ok and there was no ripples, so I unlocked it and flashed ARHD. But, after few days of usage I was shocked after I pressed the screen a bit harder (not VERY hard, just a bit harder because I stumbled upon some HOX screen creaking issue videos) and it started creaking in the upper corners and you can push the screen further into the casing (upper side) like it's on some kind of springs. Note: It was in a case since day 1, never fell because I treat it like a baby, I've had it for around a week. Now, I relocked bootloader and got everything back to stock. I never flashed custom kernels nor tried to overclock it/undervolt it. Plus, it NEVER got hot, after playing some more intensive (THD) games it got SLIGHTLY warm, you could barely feel it. So it is deffinitely assembly issue. My question is, can I claim warranty? Because I bought this phone in Germany (1&1) and I'm from Croatia, so I would have to ship it to Germany first. Or should I take it to repair shop so they fix the screen because it's perfect in every other way? It's model SH26.
Thanks very much.
Regards.
Well, I would say that it depends on the engineer who examine your phones. However, they always knew that you are unlocked and they have the right to void your warranty if they detemine it was caused by mis-used of custom ROM/kernels or else. Since, this is a assembly issue which was not consequences of unlocking. I can said that you are safe from this.
I adviced you get to HTC directly instead of a repair shops and query to HTC croatia asking wether they accept your device or not. For you interest, I heard that international warranty was apply my One X from a local retailer while my device is brought from neighbour country.
Either its hardware fault or not if ur device is unlocked they can refuse the repair under warranty. i have asked the same thing and they told me that if you unlocked it u cant use ur warranty.i said all the stuff about its not my fault or unlocking and its by manufacture but no luck. so i guess it depends ur rights that ur country provides .In Uk you can claim hardware fault in court.
Sounds like a shoddy products.
Yup, had to admitted the warranty may go as per country basis refering local laws. I don't think many asian countries deserves the rights for requesting changes/rejecting a device in 7 days without giving any reason as in UK. Thus, this may be why there are more strict on this unlocking issue in UK.
I sent my HOX (unlocked) for repair directly to HTC due to faulty earpiece jack.
They returned it to me fixed, and with a new and better battery.
HTC didn't charge me a cent.
Ive installed ARHD recently and a few hours after i noticed my screen making creaking and popping noises when pressed. Not sure what i should do about it, it doesnt bother me that much but if my screen falls out ill be slightly annoyed ;p. Surely they have to replace/fix the phone because this is a hardware issue?
Guess I was extremely lucky. Having heard of many defective devices, I began to worry about mine, and, to my surprise, there was no problems i could detect.
That's because generally people only shout about things that don't work. The happy folks with good phones are much quieter.
Rusty! said:
That's because generally people only shout about things that don't work. The happy folks with good phones are much quieter.
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True,i haven't had a single problem with my HOX.When it was first released many people complained about the flickering screen,after that with the memory loss problem,now with the new 2.17 update alot of people are having problems with the wifi,and even so,i don't have any problem with the phone.
ON Topic:In my country if you unlock your bootloader the waranty is completly void,a friend of mine had problems with the phone microphone and they denied his waranty,had to pay to repair the HOX.
This may not be the greatest tip to give, but if you know that they will reject warranty claims (If you are in the UK, etc...) on the basis of bootloader unlock, it might be possible to bypass the issue by just bricking the phone to the point that you cannot get to the bootloader, because it seems they determine warranty status by going to the bootloader and looking at the screen.
Hence, no bootloader screen to check, no evidence that warranty was broken.
Of course this is quite shady and if you have the means you should pay for the warranty repairs.
...or realise (UK, etc.) that your statutory rights are not affected. Which is why they are "statutory".
It's hard to tell, some users reporting that they've been charged for a new motherboard prior to fixing any issues. Until then they won't touch the device. It varies from country to country and individual on the other end.
If you got it from a carrier maybe try sending it to them and bypassing HTC.
Sent from my HTC One X using Tapatalk 2
Im in the uk, does anyone know if they will or wont fix my phone? Also do they fix the phone or replace it?
MadCatz900 said:
Im in the uk, does anyone know if they will or wont fix my phone? Also do they fix the phone or replace it?
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Depends on the problem, but usually a fix is possible/cheaper for them.
On the UK, your statutary rights stand with the retailer. If you're unlocked (relock it) take it to them.
Great news, my One X is back and It's fixed. Big ups for HTC Germany!
Sent from my HTC One X using xda app-developers app
Well, there is a lot of information around this part of XDA about how many faults the HOX has, not just little faults that effect a few users, but major faults that have effected whole batched of HOX's.
Now, all devices are going to have faults and "bad Batchs" but its how your provider deals with those faults, that make the difference.
The way HTC has dealt with the HOX's issue, have made me think that this will be the last HTC device I ever purchase.
Around 2 weeks ago, I was going back and forth with e-mails from HTC. It's like they didn't even read my e-mails, as though the used the "Find" function and just searched keywords in the e-mail, if those keywords came up they copied and pasted something in response.
This isn't good enough in my opinion, but it gets worse. Even after I had said that you clearly are not reading my e-mails, which makes the issue ten times worse, they then replied with the same response as my first email, which confirmed my theory.
Then, after I refused to send it to HTC over the "WiFi" fault, due to the amount of storied I have seen where the devices have come back far-worse than when they were first sent.
THEY THEN AGREED AND SAID LAST YEAR THEY CHANGED THEIR REPAIR CENTRE!! WRONG!! I had now been lied to.
Just looking for others opinions, do you have any "GOOD" storied about HTC and their support?
Anyone had an experience like me that has totally put them off HTC for good?
Should I just stick with my device and live with the WiFi fault, or should I take the plunge and return my device for repair?
THANKS ALL !
deleted
Wilks3y said:
Well, there is a lot of information around this part of XDA about how many faults the HOX has, not just little faults that effect a few users, but major faults that have effected whole batched of HOX's.
Now, all devices are going to have faults and "bad Batchs" but its how your provider deals with those faults, that make the difference.
The way HTC has dealt with the HOX's issue, have made me think that this will be the last HTC device I ever purchase.
Around 2 weeks ago, I was going back and forth with e-mails from HTC. It's like they didn't even read my e-mails, as though the used the "Find" function and just searched keywords in the e-mail, if those keywords came up they copied and pasted something in response.
This isn't good enough in my opinion, but it gets worse. Even after I had said that you clearly are not reading my e-mails, which makes the issue ten times worse, they then replied with the same response as my first email, which confirmed my theory.
Then, after I refused to send it to HTC over the "WiFi" fault, due to the amount of storied I have seen where the devices have come back far-worse than when they were first sent.
THEY THEN AGREED AND SAID LAST YEAR THEY CHANGED THEIR REPAIR CENTRE!! WRONG!! I had now been lied to.
Just looking for others opinions, do you have any "GOOD" storied about HTC and their support?
Anyone had an experience like me that has totally put them off HTC for good?
Should I just stick with my device and live with the WiFi fault, or should I take the plunge and return my device for repair?
THANKS ALL !
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Click to collapse
send your device for repair and end of story....if you want your phone to be fully functional then send it away and end of the matter....same thing would of happen with your car...if there is a fault you send it in and you are without a car for a few days..same with the phone...do not know what is the issue here really..yeah you are not happy with the way they are responding to you..but get on the phone and call them instead of emails....speak to your network provider and send your phone to them instead of HTC then...I know this will be my last HTC phone but at the end of the day i still love my One X and yes i send my phone for repairs and it took longer than i was told but when i received my phone back i never had any issues...
I think that one of the most important things to have in any service provider is client support.I think that this is strange I was thinking (theoratically) that a company like HTC would have a good support ofor clients,but after what I heared I'm surprused and a little bit disappointed....but if you please cab I know your country for better knowledge,and why you didnt try to make a call to.the support center in your country??! :screwy:
Sent from my GT-S5570I using xda app-developers app
When I have some issue with something, I feel everyone has those issues with that thing, and i start calling that thing as defective, human nature! My phone is not having a single defect, no, HTC won my trust in them with this device
Firstly, it's not true that entire batches were affected by faults, that's a blatant exaggeration. A small fraction of devices with similar serial numbers have similar problems.
Secondly, there appears to be a few cases where sending off for repair didn't work out too well for people, but again, a small fraction.
A small fraction of a small fraction is very small.
If you refuse to have your faulty device repaired, then really, you forfeit you're right to complain about your faulty device.
I don't care which phone you buy next, and I'd be surprised if there is anybody else who does.
If you want sympathy, talk to your girlfriend, mother or another female friend, or possibly a shrink. You won't find much here. If you want help, it's been given to you; send it in for repair.
When I have some issue with something, I feel everyone has those issues with that thing, and i start calling that thing as defective, human nature! My phone is not having a single defect, no, HTC won my trust in them with this device
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Okay I understand but what about the company's support?? did you try it?
Sent from my GT-S5570I using xda app-developers app
I for one have the following opinions :
-customer service is a mess. The only few that wan't to help don't have the power to do it.
-i can accept that some procent of an entire production can have problems, but in this case things got out of proportion. Cases like 10 exchanged One X's are confirmed on this forum. I even saw a post where someone said he exchanged 22 devices.
-i for one have the third One X now, and now someone from HTC tells me that is normal to receive a refurbished device. Even if i paid a fully working one, and it's not if i have used the device for a year...it has been faulty from the first day.
-the One X is a dezaster as QA and this attitude twords clients is a bigger dezaster
Wilks3y said:
...Then, after I refused to send it to HTC over the "WiFi" fault, ...
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So they offered to fix it and you said "no"?
...due to the amount of storied I have seen where the devices have come back far-worse than when they were first sent.
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How are you blaming HTC? You could have sent it, decided to be stubborn, and now you're complaining about the outcome of your own actions.
My HOX works fine. Other than them being slow in the update, just fine.
---------- Post added at 11:27 AM ---------- Previous post was at 11:19 AM ----------
uqadwe said:
I for one have the following opinions :
-customer service is a mess. The only few that wan't to help don't have the power to do it.
-i can accept that some procent of an entire production can have problems, but in this case things got out of proportion. Cases like 10 exchanged One X's are confirmed on this forum. I even saw a post where someone said he exchanged 22 devices.
-i for one have the third One X now, and now someone from HTC tells me that is normal to receive a refurbished device. Even if i paid a fully working one, and it's not if i have used the device for a year...it has been faulty from the first day.
-the One X is a dezaster as QA and this attitude twords clients is a bigger dezaster
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As expected, this thread is another *****fest.
The guy with the ten devices story is very sketchy. Anyone getting 10 devices in 2 months from one place is either the most unlucky person in the world or doing something to break his device (like the "SQUEEZE IT TILL IT BREAKS" aka the wifi test). Someone getting 22 devices is twice as sketchy.
Here's how it works kids: if you get a faulty phone, take it back. Get a new one. If that is faulty, maybe do the same, or move on to another device. Whining after breaking it attempting a squeeze test or effing it up with a bad flash is your fault.
You maybe right, let's discuss my case then.
First device, yellow spots, screen flex & ripple. I contacted HTC support, they told me that the retailer will exchange my phone on the spot. That wasn't the case. The retailer didn't accepted this so i sent the phone to the repair shop, got the rezolution for a new phone and then got a new phone at the retailer.
The only problem was that the retailer had only faulty devices. I contacted HTC support from there, i got another device that i was told to ship to the repair shop and i will get a new one from them.
I did that, and not only the device i received is faultyer than the first two it is also refurbished.
I contacted HTC on 22 August first regarding this, the only response i got is to resend the phone to be repaired. I can not accept a refurbished device. If someone else can accept it that's their problem.
And from 22 August i am only beeing postponed with escalated, reescalated cases.
Wouldn't you ***** about it ?
HTC Don't care about their customers, why should I pay so much for something, then have to be without it for a month so they can fix it?
I probably will send it off to them, but for the hassle and time spent without the phone, it isn't worth sending it to them.
My phone is very important to my work aswell so again, this isn't just effected me in one way.
I am blaming HTC for not even reading my emails, and sending out phones with faults, I'm not blaming HTC for the fact I won't send it back.
Also, it isn't just one case that have been sent back in much worse conditions, and I never refered to any one case as an example, as these examples of HTC are all over the internet.
AND AS I SAID BEFORE ALL DEVICES ARE BOUND TO HAVE FAULTS, ITS HOW YOU DEAL WITH THE FAULTS!! AND HTC DONT DEAL WITH THEM WELL !
the devices have come back far-worse than when they were first sent
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Click to collapse
That's exactly what happened to me.
When i first bought my One X i thought i had a faultless device but after a month or two i realized that it had a faulty pixel, so i went ahead and sent it to repair and guess how it came back?
Faults before sending the device:
1) Faulty pixel
2) Screen flex/ripple when applying slight pressure on the edges of the screen
Faults after sending the device:
1) Screen flex/ripple when applying slight pressure on any place on the screen
2) Recent apps button doesn't light up while the others do (Back and Home)
3) The device makes a crackling sound as if the screen didn't fit into the device correctly
4) The wifi fault
So basically they ruined it instead of fixing it. I've sent it back to repair hopefully they'll fix it this time.
kryptoner said:
When I have some issue with something, I feel everyone has those issues with that thing, and i start calling that thing as defective, human nature! My phone is not having a single defect, no, HTC won my trust in them with this device
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Same here - although I had issue at start with the tilt sensor failing, but got it swapped straight away via my carrier (O2 UK), and have had no problems with the new one since.
I had problems with my old Samsung Galaxy S when I first had that (think it was the third one I had that didn't bring a new issue), so there will always be a risk of teething problems with first batches.
All in all, been very happy with it, even more so than my old Galaxy S in that I don't feel the need to root this one to change the Rom to fix failings with the device!
lolhard123 said:
That's exactly what happened to me.
When i first bought my One X i thought i had a faultless device but after a month or two i realized that it had a faulty pixel, so i went ahead and sent it to repair and guess how it came back?
Faults before sending the device:
1) Faulty pixel
2) Screen flex/ripple when applying slight pressure on the edges of the screen
Faults after sending the device:
1) Screen flex/ripple when applying slight pressure on any place on the screen
2) Recent apps button doesn't light up while the others do (Back and Home)
3) The device makes a crackling sound as if the screen didn't fit into the device correctly
4) The wifi fault
So basically they ruined it instead of fixing it. I've sent it back to repair hopefully they'll fix it this time.
Click to expand...
Click to collapse
That is exactly my point, which is exactly why I don't want to send HTC my device, as the only fault is the WiFi and to be honest I can live with that, but to send it to your company for a fix, and recieve a worse device back is un-acceptable, and to recieve a "re-furbished phone" is again unacceptable.
Steve_God said:
Same here - although I had issue at start with the tilt sensor failing, but got it swapped straight away via my carrier (O2 UK), and have had no problems with the new one since.
I had problems with my old Samsung Galaxy S when I first had that (think it was the third one I had that didn't bring a new issue), so there will always be a risk of teething problems with first batches.
All in all, been very happy with it, even more so than my old Galaxy S in that I don't feel the need to root this one to change the Rom to fix failings with the device!
Click to expand...
Click to collapse
That is nothing to do with HTC though, you took it back to your carrier, who sorted to issue for you, so HTC caused your issue, but HTC had no involvement fixing it!
Also I forgot to mention that the repair center refuses to acknowledge the screen flex as a "flaw" and they claim that it's present on all One X's although this video proves otherwise youtube.com/watch?v=MiTUIBOSVTU
the title of your thread is misleading
To be fair its the repair centers contracted out by htc that are letting everyone down. If htc actually repaired the phones themselves then it might be better.
They do need to sort out those repair centers who are returning them unrepaired etc
Sent from my HTC One X using xda app-developers app
Mate, you're in the UK and you're with Voda. What's your problem? Is the phone from Voda? If it is I'm pretty sure they'll sort it, their retentions and support are epic. If its not, where's it from? You're covered by your standard 12 month warranty and if you're still not sure you're also protected under the Sale of Goods Act 1979 which superceeds any terms in a manufactures warranty AND lasts an additional FIVE YEARS!!
Really, I expected better from a senior forum member. Throwing your toys out of the pram is no way to set an example to newcomers and personally I'm sick of all these "Blah blah blah HTC are a bunch of hopeless c*nts." threads. If you're that upset, sell the thing, buy a Samsung and f*ck off!
---------- Post added at 07:12 PM ---------- Previous post was at 07:09 PM ----------
Ooops...got a bit carried away there somewhat. Lol
Sent from my HTC One X using XDA Premium HD app
My hox is perfect, though I bought it in May.
I had much more troubles with atrix 4G and desire.
So for now I'll stick with hox and my next phone will be probably htc, though I pay no attention to brand, i just choose the best
Sent from my HTC One X using xda app-developers app
I've only ever dealt.with HTC customer service once. Best experience from any company. Ever.
Sent from my HTC One X using xda app-developers app
Hello,
So I have the wifi issue where the signal is pathetic, and is unfortunately barely usable nowadays. Having contacted HTC (and quoting their own admission that it is a hardware fault), I have been told that due to the phone being rooted it is out of warranty, and to have it fixed I will have to pay to get it "back in warranty" (so they want a bit more money).
Just wanted to know if anyone else has had this response, and if they went ahead with it what sort of fee they were charged?
Thanks.
DomCowell said:
Hello,
So I have the wifi issue where the signal is pathetic, and is unfortunately barely usable nowadays. Having contacted HTC (and quoting their own admission that it is a hardware fault), I have been told that due to the phone being rooted it is out of warranty, and to have it fixed I will have to pay to get it "back in warranty" (so they want a bit more money).
Just wanted to know if anyone else has had this response, and if they went ahead with it what sort of fee they were charged?
Thanks.
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Click to collapse
I think it's time to move on mate...
Not that that is a reason to separate with the phone, but if that issue makes the phone unusable for you, i don't think it's worth repairing, since you can still sell it, as it is not a major fault and get something like the HTC ONE IF you liked the HOX.
You can even get S-OFF on it...
I have a HOX too and am thinking of switching to the ONE.
That is the standard response for bootloader unlocked devices so you are not alone...
If you don't have the money to upgrade and like your HOX then go ahead and get it fixed.
If it's really a hardware problem there is nothing you can do yourself.
You could try to install a custom rom and see whether it's really a hardware of a software problem...
desmond1303 said:
I think it's time to move on mate...
Not that that is a reason to separate with the phone, but if that issue makes the phone unusable for you, i don't think it's worth repairing, since you can still sell it, as it is not a major fault and get something like the HTC ONE IF you liked the HOX.
You can even get S-OFF on it...
I have a HOX too and am thinking of switching to the ONE.
That is the standard response for bootloader unlocked devices so you are not alone...
If you don't have the money to upgrade and like your HOX then go ahead and get it fixed.
If it's really a hardware problem there is nothing you can do yourself.
You could try to install a custom rom and see whether it's really a hardware of a software problem...
Click to expand...
Click to collapse
Thanks for the response
I really wish I could move on! The contract is 24 month (ie. next April), however even if it wasn't I am going travelling in December, meaning it unfortunately wouldn't make financial sense to purchase a new device (which I would definitely do otherwise!) Certainly I have the money to upgrade, but by the time I am home there will probably be another flagship (with talk of the HTC M8+ or something :L).
Definitely not a software issue, I definitely enjoy custom ROMs! My One X ROMs of choice have been CyanogenMOD and Viper X. Just a shame companies refuse to repair Android phones due to them being rooted - particularly when they have previously admitted it is their problem!
DomCowell said:
Thanks for the response
I really wish I could move on! The contract is 24 month (ie. next April), however even if it wasn't I am going travelling in December, meaning it unfortunately wouldn't make financial sense to purchase a new device (which I would definitely do otherwise!) Certainly I have the money to upgrade, but by the time I am home there will probably be another flagship (with talk of the HTC M8+ or something :L).
Definitely not a software issue, I definitely enjoy custom ROMs! My One X ROMs of choice have been CyanogenMOD and Viper X. Just a shame companies refuse to repair Android phones due to them being rooted - particularly when they have previously admitted it is their problem!
Click to expand...
Click to collapse
The odds are good you have the regularly reported antenna issue that means the pins on the motherboard are not making proper contact with the antenna.
There is PLENTY you can do to sort this yourself, but it does involve opening your phone.
There is an absolute TON of video guides on doing this on YouTube. Check it out and decide if you want to go that route.
Look for one that DOES NOT involve soldering any wires. You just use a couple of small bits of tin foil and your signal should be fixed right up.