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I recently rooted my Samsung epic 4g and installed cm7. By rooting my epic I knew I was voiding my manufacturer warrenty and that if my actions bricked my device that was on me to replace it. However, I am on the Sprint network and have been paying for "Total Equipment Protection." Two days after installing a new rom, I noticed my screen was highly distorted and by the end of the day the screen would only flicker. I discovered that the flex cable for the slide keyboard was worn and was in need of being replaced. After reading several posts on this website about sprint serviceing rooted phones with hardware problem, I decided I would call sprint and get some more information on the topic. The CSR informed me that sprint isn't really so hard on people with rooted phones and that any sprint repair center would still fix my phone under total Equipment Protection as it was damaged due to normal wear and tear of a piece of hardware. Acting on this information I went to the nearest repair center. When i went to check in my phone for service, I told the tech the phone was rooted and I was told that they would still service it. He told me that no, they wouldn't service it and he would make sure to flag my account and void my warranties. Now, a few days later, I have been too three repair centers and have been refused at all three. In fact, when i offered to pay for the service out of pocket, I was informed that my money "has no value here" and i should leave. I should add that I was very polite to the tech. Today I called Sprint again, and explained the situation. The rep told me that they should have serviced my phone under the total Equipment Protection "because with that, you could smash your phone with a hammer outside the store and it would still be covered ( with deductibles of course). ". So here I am, I had to get a new phone because corporate Sprint says one thing, but local Sprint stores say the opposite.
Is there any sort of formal policy letter released by Sprint to address this complete breakdown of communications? I keep seeing people refering to it, but after all this Id love to get my hands on something.
I'm not sure where this thread should actually go, sorry if its misplaced, I just figured this is something that should be addressed if for nothing else, to prevent a situation like mine from ruining someone else's day .
Searched the Epic 4G sub forums using the keywords "root policy", and the result was halfway down the first page.
http://forum.xda-developers.com/showthread.php?t=1227396
That's crap I feel for ya that's a load of bs but it is usally smarter to play stupid than tell them straight up its rooted I hate local reps who think their The Ultimate Being of all things righteous and technilogical....
http://i1202.photobucket.com/albums/bb374/TexasEpic/Biggoron3.png
Sent From My Cyan Samurai
Sadly with the flex cable crapping out on me my screen wouldn't work or I would have odin back to stock, but I didn't feel comfortable flashing it blind :/
brianjones9110 said:
Sadly with the flex cable crapping out on me my screen wouldn't work or I would have odin back to stock, but I didn't feel comfortable flashing it blind :/
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Coulda cleared ur sd card of rooted files and "tried" odin back to stock and let it brick.
http://i1202.photobucket.com/albums/bb374/TexasEpic/Biggoron3.png
Sent From My Cyan Samurai
brianjones9110 said:
Sadly with the flex cable crapping out on me my screen wouldn't work or I would have odin back to stock, but I didn't feel comfortable flashing it blind :/
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Click to collapse
Oops. Accidentaly hit thanks. Just try odining blind and if it bricks oh well, don't tell sprint you odined.
-Marcusant via Tapatalk
At this point its too late, the rep at one of the stores blacklisted my device and banned it from the network as if it was reported stolen. I have been on the phone with sprint all morning and they have refused any form of service, insurance, credit, anything. At this point I'm leaving Sprint. Very unfortunate as I've been with them since January 07.
brianjones9110 said:
At this point its too late, the rep at one of the stores blacklisted my device and banned it from the network as if it was reported stolen. I have been on the phone with sprint all morning and they have refused any form of service, insurance, credit, anything. At this point I'm leaving Sprint. Very unfortunate as I've been with them since January 07.
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Click to collapse
That's a load.......
http://i1202.photobucket.com/albums/bb374/TexasEpic/Biggoron3.png
Sent From My Cyan Samurai
brianjones9110 said:
At this point its too late, the rep at one of the stores blacklisted my device and banned it from the network as if it was reported stolen. I have been on the phone with sprint all morning and they have refused any form of service, insurance, credit, anything. At this point I'm leaving Sprint. Very unfortunate as I've been with them since January 07.
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Click to collapse
Wait for what exactly? That's ridiculous...
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ac16313 said:
Wait for what exactly? That's ridiculous...
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Click to collapse
Because he is rooted... that is absolutely ridiculous... my local sprint store has serviced my phone on more than one occasion... and me and him were both running the same rom! That's crap man!
Sent from my SPH-D700 using Tapatalk
Emailed sprints ceo and hoping something comes of it, like maybe a policy letter from the ceo could get the local stores to do there job. Either way, ill upload a copy of the email conversation when i hear back from him or his assistant.
Email Sprints CEO with a copy of their own handling policy for root devices. Basically they are told to flash it to stock firmware. If problem persists, repair or replace the device and "note" the device was rooted. If unable to flash stock firmware, "note" device was rooted and replace the device. Nowhere in their own policy does it state "you have the right to refuse service to a rooted customer and blacklist their device" or anything of the like.
Sent from my SPH-D700 using Tapatalk
A few months ago the screen slowly started turning red on my epic, then purple, then black. You could still see a few lines of pixels right along the edge showing the screen was on, but otherwise it was useless.
I went to the sprint store and had them look at it. I mentioned it was rooted, the guy said no problem, it looks like a hardware issue covered under your warranty. They ordered me a new epic, but since it was a couple weeks out on backorder, they sent me to another store that went ahead and replaced my screen for free (other store had an extra one for that use) while I waited for a new phone. After the repair I would have canceled the new phone, but the wifi and cell signal took a drop from having the phone opened. Long story short, at the end of the week, my replacement arrived, they set it up, and I was out the door. Gave them my rooted/ROM'd/overclocked epic4g and they gave me back the battery and SD card. They even gave me a free water bottle.
This cost me $0, a couple hours, and was nothing but a good experience. The guy there said they never turn rooted phones down for unrelated hardware failures. A separate store in Colorado helped my mother set up PDAnet tethering on her phone so she could check her email on her computer without paying for wifi tethering. Never seen a company so committed to their customers, at least in my experience.
Sent from my SPH-D700 using xda premium
One recommendation that I can offer u is, report this issue to the fcc, and send a copy of ur email to the fcc right to sprints ceo. And emphasize that u did report to fcc. Major customer service complaints do get handled by the fcc. And also state that u felt discriminated against.
Sent from my SPH-D700 using xda premium
Omg LOL I was literally just in the process of researching what kind of FCC complaint I could make LOL but thanks for the effort to assist me, I do appreciate it. As an update, I haven't heard backfrom Dan Hesse but I'm still waiting.
Continue sending him an email. Do it as many times as u need to. That needs to get his attention and resolved appropriatly. Sprints main focus now is "customer satisfaction". Also, if u were able to get the names of the reps that caused u this problem, place that in the email as well. Be specific on every detail of the occurence. This will show to the ceo, factual evidence and discrimination. Also, report it to the better business bereau. They accredit all compaines.
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Sprint is no longer concerned with customer satisfaction. Those days are passed. They are only concerned with saving their business now. That is why they locked down on moving upgrades and releasing people from ETFs. I have had several drawn out arguments with Executive office and they won't budge.
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ac16313 said:
Wait for what exactly? That's ridiculous...
Sent from my SPH-D700 using xda premium
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Click to collapse
theres always more to the story. were blind on one side here.
You should go back to the store and get the techs name. That guy should lose his job and testicles.
I've heard some folks talk about Samsung warranty service. What are the stipulations of doing it through them vs a Sprint corporate store? Also, do you get a new phone through Samsung, or do they send you a refurb?
I am in a process of doing the same thing but I called sprint and they said it's still under warranty from Samsung so they will check it out. This guy did it check
http://forum.xda-developers.com/showthread.php?p=24986685
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When I got my E4GT replaced they gave me refurb
Sent from my SPH-D710 using XDA
I sent my phone into samsung after sprint told me they couldn't do anything because it was rooted (morons). Anywho, they shoot you a ups label, print it, ship it out with 3 sides having the ticket number on it. They give you a link in an email so you can track the progress through repair, haven't gotten my phone back yet, but from what the ticket updates say, it seems like they are just repairing my phone i sent in. If that changes, i'll let you know.
what was wrong with your phone?
Ask for a white one, most likely it will be brand new
Sent from my SPH-D710 using XDA
Sprint cs Rep told me to get TEP Insurance and take it to sprint store they don't care when u get it they just look at u have it or not. I am getting my replacement in 3 days.
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You will more than likely get a refurbished unit.
brennam7 said:
I sent my phone into samsung after sprint told me they couldn't do anything because it was rooted (morons). Anywho, they shoot you a ups label, print it, ship it out with 3 sides having the ticket number on it. They give you a link in an email so you can track the progress through repair, haven't gotten my phone back yet, but from what the ticket updates say, it seems like they are just repairing my phone i sent in. If that changes, i'll let you know.
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Thats company policy (moron).
digweed4me said:
Sprint cs Rep told me to get TEP Insurance and take it to sprint store they don't care when u get it they just look at u have it or not. I am getting my replacement in 3 days.
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Don't listen to this kid. They do know when your insurance was added, and they do care. He is suggesting you commit insurance fraud.
If the Sprint rep told you to jump off a bridge would you do that?
TonyTurboII said:
You will more than likely get a refurbished unit.
Thats company policy (moron).
Don't listen to this kid. They do know when your insurance was added, and they do care. He is suggesting you commit insurance fraud.
If the Sprint rep told you to jump off a bridge would you do that?
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Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom. TEP and asurion are NOT real insurance and insurance laws don't apply to them, it would be just plain fraud, which would be hard to prove since fraud means you did something with the intention to get something more for free by intentionally doing something to get it, ie smashing your phone or microwaving it to get an upgraded device and not a replacement for a malfunctioning/broken device. I work in property insurance and even certain things that are blatantly done to be able to up the value of the claim in the policy holders favor isn't considered fraud. Either way Asurion and TEP are not insurance, insurance law doesn't apply to them which is why they are called device/equipment protection and not device/equipment insurance. In my state (FL) they aren't allowed to use the word insurance in their advertisement or paperwork because the law says they aren't an insurance company are not governed in the same way as insurance companies and never will be because they are a monopoly and there is no competition in prices you have the choice of asurion or nothing and it is contracted through the carrier and not chosen by the customer with a choice to shop for a competitive premium/deductible
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-EViL-KoNCEPTz- said:
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom. TEP and asurion are NOT real insurance and insurance laws don't apply to them, it would be just plain fraud, which would be hard to prove since fraud means you did something with the intention to get something more for free by intentionally doing something to get it, ie smashing your phone or microwaving it to get an upgraded device and not a replacement for a malfunctioning/broken device. I work in property insurance and even certain things that are blatantly done to be able to up the value of the claim in the policy holders favor isn't considered fraud. Either way Asurion and TEP are not insurance, insurance law doesn't apply to them which is why they are called device/equipment protection and not device/equipment insurance. In my state (FL) they aren't allowed to use the word insurance in their advertisement or paperwork because the law says they aren't an insurance company are not governed in the same way as insurance companies and never will be because they are a monopoly and there is no competition in prices you have the choice of asurion or nothing and it is contracted through the carrier and not chosen by the customer with a choice to shop for a competitive premium/deductible
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Idaho is Similar in calling it the protection plan. But when all is said and done pay for the protection plan is mainly a guarantee that one way or another that we will have a solution for you. Yeah you can go through Samsung but you can run the risk of getting your "Broken" phone back after waiting for 6-8 weeks, with no solution. Usually paying the 35 and doing an store replacement will be easier on the pocket book as well as alot faster 2-5 days at the most. This will also allow you to add the TEP if you want.
zuluturtle said:
Idaho is Similar in calling it the protection plan. But when all is said and done pay for the protection plan is mainly a guarantee that one way or another that we will have a solution for you. Yeah you can go through Samsung but you can run the risk of getting your "Broken" phone back after waiting for 6-8 weeks, with no solution. Usually paying the 35 and doing an store replacement will be easier on the pocket book as well as alot faster 2-5 days at the most. This will also allow you to add the TEP if you want.
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Click to collapse
The worst part of asurion is they have no QC on what type of refurbs they send out, most of the time you get some kind of crap phone with more problems and aesthetic damage than the one you're having replaced. This is one reason why I don't have asurion or TEP. The other being that all my electronics are covered under my homeowners policy and any portable electronics (cell phones, laptops, PSP, gameboy, mp3 players etc) are covered in and out of the house from loss, theft or damage. I pay nothing extra on my premium and my deductible is $50 per device. If anything happens to my device (no matter what or what kind of device) instead of paying asurion or sprint my money up front, I file a claim with my insurance company, and 3 days later I get a check for the full MSRP of the device less $50. So if my phone is $600 off contract I would get a check for $550 which I can do whatever I want with. I could add my $50 to it and buy a brand new phone or I could cash the check buy a used device and pocket the difference. What makes it even nicer is my insurance payment are direct deposited to my bank account so i don't have to wait for a check to clear, and I get my funds in 12-72 hours depending on the time/day I filed my claim.
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-EViL-KoNCEPTz- said:
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom.
Click to expand...
Click to collapse
Service is refused if the device is not running the correct software, short of a failed charging port.
TonyTurboII said:
Service is refused if the device is not running the correct software, short of a failed charging port.
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Click to collapse
Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.
stonesaber said:
Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.
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I mean I don't care personally and I still work on them myself, but the word from above says otherwise. Seems to vary day by day though.
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Call Samsung....for a cracked outer glass they were charging 178.50 next day there and back included
What kind of insurance did you pay for if they don't cover physical damage?
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jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Did u buy the Sprint insurance? It sounds like u bought it somewhere else. Can u specify? I bought my from Target but had to go to the Sprint store to get the insurance on it. I was told it covers everything. But now if there's physical damage u'd have to make a claim
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shook187 said:
What kind of insurance did you pay for if they don't cover physical damage?
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Yeah, I don't really get the point of insurance if it doesn't cover physical damage. Where did you get it from and how much do you pay?
so looks like the guy on the phone gave me wrong info... I do have sprint's total equipment protection plan... sucks that the deductible is $150 though..
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
nextohel said:
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
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I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
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Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
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Click to expand...
Click to collapse
they do block it... guess it will make for a good htpc remote or something lol...
but in case I wanted to fix it myself... where can I buy a replacement lcd+digitizer
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
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Wow, n I thought it was costly in India. The spares r much cheaper here. Anyways too bad you broke ur phone screen bro.
Sent from my GT-I9300 using xda app-developers app
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
staticpulse18 said:
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
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Click to collapse
I guess lost things can be found...as far as ethics go we are talking about insurance, that in itself teeters on ethical behavior. we pay the premiums and sometimes need to utilize their "services". they will find a way to raise the price anyway if they need to.
Platin465 said:
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
Click to expand...
Click to collapse
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
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Click to collapse
Reporting the phone lost when it's not and getting a new one with insurance is really unethical and also probably illegal. If you're going to do that, though, might as well "cleanse" the ESN of the old one and sell it on ebay for $500-600.
i had sprint for 2 years now and i had over 12 replacements. I started off with htc evo and they kept braking down and I would just take it to tech people and they replaced for free and then as replacement. I got htc evo 3d and then had few of them kept braking down or something then I got a moto photon and i was really dropped it and cracked screen they had extra photon that was going back for something other bad and he swapped screen onto my photon and went thought few more and then i got a SGS2 as a replacement. Everyone was shocked I got it as a replacement from sprint and then I havent spent anything to replace or fix my cell yet and now renewed my contract and got SGS3 and i love it
sprint been best service I have had for phones (I use to work for tmobile ......and had custom plan...)
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
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Click to collapse
it is a good idea.
---------- Post added at 12:22 AM ---------- Previous post was at 12:17 AM ----------
rperez571 said:
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
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Click to collapse
Absolutely!!!
QWIKSTRIKE said:
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
Click to expand...
Click to collapse
I must have missed something, what would have SEARCHING done in my case? Or, how would it have changed my post in response to this person's problem? Please enlighten me.
So when I connect my phone via USB the first time it doesn't connect to the computer. I have to unplug/plug back in then it connects. But a lot of times after connecting it once I unplug the phone it stops connecting until I restart the phone. Other times I go to look at my internal memory and it won't load the file list (from My Files on the phone).
Anyway, I am thinking about trying to get it replaced, but had a few questions I was hoping someone could answer.
1. Are they replacing the phones with refurbs or new phones?
2. Is there an outrageous wait time? I had an Epic 4G Touch break months after launch and they told me I'd have to wait like three weeks.
Depending on the answers I may just stick with this one and deal with the restarting all the time. And please skip the "O that's not a real problem"....comments. I pay $11 for TEP a month so I'll use it if I want.
Why are you using asurion. You wojld have to pay a 100 dollar deductible through i asurion. Im sure your just uneducated on what your paying for.Why not take it to sprint and have them replace it. Its called a manufacturers warranty? And asurion is replacing the gs3 right now with brand new in the box phones.
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johnnilsson said:
Why are you using asurion. Why not take it to sprint and have them replace it. Its called a manufacturers warranty? And asurion is replacing the gs3 right now with brand new in the box phones.
Sent from my SCH-I535 using Tapatalk 2
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Click to collapse
Because I HATE Sprint stores around my area.They give me a hard time on the littlest of things and are terrbily ineffective.
If I go to them with that issue how easy is it going to be to get replaced? And I still have to pay the deductible right?
EDIT: To me if I can get it fast through Asurion and avoid going to the store its a plus. I remember I had an Curve 8330 replaced through them once and they had sent it out real quick and then I sent my phone back. But it was a refurb and in worse condition than mine -_-.
I've had to use Assurion 3 times with my E4GT, and the service has been great. The replacement arrives the next day (depending on what time you report the problem). It's all done on the website, and works very efficiently. My last replacement was a new in the box replacement, with battery, cables, manuals, etc. I just hate the $100 deductible. Going to buy an SGS III at Best Buy today, unless someone has a good reason why not...
gpgorbosjr said:
Because I HATE Sprint stores around my area.They give me a hard time on the littlest of things and are terrbily ineffective.
If I go to them with that issue how easy is it going to be to get replaced? And I still have to pay the deductible right?
EDIT: To me if I can get it fast through Asurion and avoid going to the store its a plus. I remember I had an Curve 8330 replaced through them once and they had sent it out real quick and then I sent my phone back. But it was a refurb and in worse condition than mine -_-.
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Click to collapse
Like I said asurion is a 100 dollar deductible. Call sprint and have then send you a replacement most likely it won't be a refurb but a new unit without a battery. The phone is so new that refurbs are not really out there companies like Verizon and sprint and so on have a back supply of phones without packing to replace defective devices. Also sprint with tep will next day your replacement phone. Over the phone service gets you out of going to a store.
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johnnilsson said:
Like I said asurion is a 100 dollar deductible. Call sprint and have then send you a replacement most likely it won't be a refurb but a new unit without a battery. The phone is so new that refurbs are not really out there companies like Verizon and sprint and so on have a back supply of phones without packing to replace defective devices. Also sprint with tep will next day your replacement phone. Over the phone service gets you out of going to a store.
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I'll give it a try and let you know how it goes. Sprint always gives me a hassle over everything but it is worth not having to pay the deductible.
The Galaxy s III is actually $150 from Asurion. Currently the phone is too new for for refurbs to be sent out. You wold receive a new one. For the issue you are stating though, make sure you have samsung adb drivers installed to your pc. Otherwise it will not connect properly. This has been the biggest reason for it not connecting with customers coming in the store here.
If it is connected, ensure USB Debugging is not on as there are many times the stores will forget to turn that off after transferring your information.
Also make sure Connected as Media Device is also checked under settings. '
If all else fails bring it into the store to have it checked out. However be advised they will likely reset the phone in their conquest to fix it.
gpgorbosjr said:
I'll give it a try and let you know how it goes. Sprint always gives me a hassle over everything but it is worth not having to pay the deductible.
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Take the issue to the store. There are ways to make it seem like your phone needs swapped. Most places verify and swap.
Through Asurion, you're gonna pay $150 deductible. TEP went to $11. So did the deductible.
supercholo said:
The Galaxy s III is actually $150 from Asurion. Currently the phone is too new for for refurbs to be sent out. You wold receive a new one. For the issue you are stating though, make sure you have samsung adb drivers installed to your pc. Otherwise it will not connect properly. This has been the biggest reason for it not connecting with customers coming in the store here.
If it is connected, ensure USB Debugging is not on as there are many times the stores will forget to turn that off after transferring your information.
Also make sure Connected as Media Device is also checked under settings. '
If all else fails bring it into the store to have it checked out. However be advised they will likely reset the phone in their conquest to fix it.
Click to expand...
Click to collapse
I'll purposely keep USB debugging on. That way if a customer comes into the store with a broken LCD I can still transfer their information for them.
People need to learn how to use gmail. -.-
Free bump. Lol.
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I've had this problem too. In my case, switching from MTP>PTP>MTP get's it working ok. The other workaround that I use a lot is Airdroid, let's transfer files to/from the phone over wifi. Idk why Samsung didn't put in UMD!
I messed up and forgot to call to add TEP and was a bit nit picky about taking on the Radio Shack insurance...
Asurion 150 deductible is only for tablets. Smart phones are 100. Go to the asution website and verify.
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johnnilsson said:
Asurion 150 deductible is only for tablets. Smart phones are 100. Go to the asution website and verify.
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Deductible is $150 for the SG3
Taken from the deductible tool found here:
To determine your deductible and monthly charge:
Select your device's manufacturer and model. Samsung Galaxy III 16GB
deductible is $150
Your charge is $11 per month, per device, if enrolled in Total Equipment Protection(TEP)
Usually if the phone isn't trashed and just a simple hardware failure, sprint will replace for $35. I've had a few replacements this way. Haven't had insurance in years.
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Ya your right I guess each carrier is diff
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mulhiny said:
Usually if the phone isn't trashed and just a simple hardware failure, sprint will replace for $35. I've had a few replacements this way. Haven't had insurance in years.
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Does it have to be corporate store or third party as well will do.
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3rd party..last I knew corporate stores don't do repairs anymore. At least not here in NY. Just go to any authorized repair center. If it's a hardware failure and not due to abuse or mishandling they should cover it for the $35..I replaced my OG Evo twice for a busted USB port and once for a bad speaker this way.
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Where are some good places that sell batteries for this phone?
I tried calling Samsung for a replacement, but they want me to send in my battery first, along with a receipt of the purchase before getting a replacement. Like I still have the receipt. Has this happened to anyone before while trying to get a replacement?
Amazon, ebay, Google...
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Anker batteries on Amazon.
graydiggy said:
Amazon, ebay, Google...
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Was just wondering if there was any other places that people know of good selling sites other then Amazon, eBay, NewEgg and such.
prmax said:
Anker batteries on Amazon.
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Click to collapse
They last pretty well?
Saw this and thought it was a good deal http://www.amazon.com/Anker-Batteri...purpose/dp/tech-data/B005HBH1R2/ref=de_a_smtd
I bought this one from Amazon.com earlier this month
It's about $20
I've been using it ever since then, and it lasts all day, sometimes more. It all depends on usage, of course. I'm running 3/25 Wild For the Night, and I get about 2 Bars Service, Wifi On. Last time I checked I ran the battery to 4 Percent after about 22 hours, I think.
SeanK_ said:
Was just wondering if there was any other places that people know of good selling sites other then Amazon, eBay, NewEgg and such.
They last pretty well?
Saw this and thought it was a good deal http://www.amazon.com/Anker-Batteri...purpose/dp/tech-data/B005HBH1R2/ref=de_a_smtd
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Click to collapse
I previously purchased a single Anker with charger and it's been great. I just received the pkg you linked to with 2 batteries and charger (arrived yesterday). I need the extra batteries because my office gets such a poor signal that I burn through batteries quickly. Also, I'm taking a long trip this summer and didn't want to be caught w/o power. Anker is great. They have good customer service. For less than $25 for 2 good batteries and a very versatile charger, you can't go wrong.
The charger does take a bit to get used to, and I've read reviews of people breaking them. I've never had an issue. It's great because you can plug the charger into the wall and charger a battery. While that's charging, you can add a USB cable and attach it to your phone. I've also plugged a USB cable into it from my car charger to charge a spare battery.
I bought a $3.48 no name 2100 mAh battery off of eBay like 8 months ago. Still going strong, and slim like the original. Ask me, buying a battery is a gamble no matter where you get it. Good luck on your hunt.
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SeanK_ said:
Where are some good places that sell batteries for this phone?
I tried calling Samsung for a replacement, but they want me to send in my battery first, along with a receipt of the purchase before getting a replacement. Like I still have the receipt. Has this happened to anyone before while trying to get a replacement?
Click to expand...
Click to collapse
You do not need a receipt. Sprint customer service are idiots and have no training, they learn all on the job and reading from a script. The turn over rate is atrocious. That's why no one seems to ever know what they are doing. All they have to do is look up the date of when the phone was activated and if it was less then a year u are still under warranty. Call And tell them u want a replacement. They send one out to u with a envelope to send your old one back. If they don't get your old one back in so many days they will charge u for the new battery. Its super simple. I have done it that way a couple times.
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I personally went to a Sprint corporate store and they gave me a replace E4GT battery for free. Pretty sure I was outside warranty (had since release date) but I have the TEP if that matters.
Gave me one no problem.
flight01 said:
You do not need a receipt. Sprint customer service are idiots and have no training, they learn all on the job and reading from a script. The turn over rate is atrocious. That's why no one seems to ever know what they are doing. All they have to do is look up the date of when the phone was activated and if it was less then a year u are still under warranty. Call And tell them u want a replacement. They send one out to u with a envelope to send your old one back. If they don't get your old one back in so many days they will charge u for the new battery. Its super simple. I have done it that way a couple times.
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Click to collapse
This is Samsung. I haven't talked with Sprint yet, they keep telling me to go to Samsung when I had to get my phone replaced. I was told that I should go to Samsung for warranty issues, but I guess I'll call Sprint and have them send my sister and I a new battery.
puch0021 said:
I personally went to a Sprint corporate store and they gave me a replace E4GT battery for free. Pretty sure I was outside warranty (had since release date) but I have the TEP if that matters.
Gave me one no problem.
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Click to collapse
I don't have TEP and haven't had it for about three years now, never really needed it.
Sprint does warranty repair and replacements for Samsung. The sprint repair stores don't like to because they do not get reimbursed for work right a way. They have to submit a invoice to get paid by the manufacturer basically. I'm skipping over a lot of steps but that's the gist. So yes sprint stores can and will do warranty stuff. I have found it easier to actually call and talk to sprint tech support.
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flight01 said:
Sprint does warranty repair and replacements for Samsung. The sprint repair stores don't like to because they do not get reimbursed for work right a way. They have to submit a invoice to get paid by the manufacturer basically. I'm skipping over a lot of steps but that's the gist. So yes sprint stores can and will do warranty stuff. I have found it easier to actually call and talk to sprint tech support.
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What are those steps?
I also bought those batteries I posted in one of my posts as a backup, but still want the battery replaced. Samsung and Sprint are really getting annoying, cant wait to ditch these two companies and go to HTC.
SeanK_ said:
What are those steps?
I also bought those batteries I posted in one of my posts as a backup, but still want the battery replaced. Samsung and Sprint are really getting annoying, cant wait to ditch these two companies and go to HTC.
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Call sprint and tell them of your issue. They will tell you that they will replace the battery and put in a ticket. When you take it to a sprint store, they have to do it since you were already told that it would be replaced.
Now to really sell it to the sprint tech on the phone, tell them that you used a battery from a friends E4GT for a few days while they waited for a replacement device and had no issues with that battery.
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graydiggy said:
Call sprint and tell them of your issue. They will tell you that they will replace the battery and put in a ticket. When you take it to a sprint store, they have to do it since you were already told that it would be replaced.
Now to really sell it to the sprint tech on the phone, tell them that you used a battery from a friends E4GT for a few days while they waited for a replacement device and had no issues with that battery.
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I've told this same story to five different people (including manager) who said since you don't have TEP we aren't able to do anything. I told them sure you can, I've gotten a replacement phone free of charge without TEP. I did go through Samsung though with their warranty and will see what comes back, but I need to redo this for my sister who has a bad battery too.
I always hate going to Sprint Stores because they are useless. Last time I needed something done was when the touch pad was defective and both Sprint and Samsung confirmed it and would fix it for free, none of the stores knew about it, had to call Customer Service again and they called the store and explained everything, after that they didn't even test the phone and just fixed the screen.
SeanK_ said:
I've told this same story to five different people (including manager) who said since you don't have TEP we aren't able to do anything. I told them sure you can, I've gotten a replacement phone free of charge without TEP. I did go through Samsung though with their warranty and will see what comes back, but I need to redo this for my sister who has a bad battery too.
I always hate going to Sprint Stores because they are useless. Last time I needed something done was when the touch pad was defective and both Sprint and Samsung confirmed it and would fix it for free, none of the stores knew about it, had to call Customer Service again and they called the store and explained everything, after that they didn't even test the phone and just fixed the screen.
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If your phone/battery is less then a year old they have to do it for you no matter if u have tep or not. Just call first like poster above said and they will put a ticket in for your local repair store. If it's more then a year, you are out side of warranty and will have to pay full price for a battery. Which can very a little from store but does come with a year warranty.
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