Develop Bugs

[Q] Asurion

This is my third time losing my phone in five months. I was about to file a claim with asurion the other two times I paid right on the spot with my debit card and this times it's saying its my third time in a year and if I complete it I will lost the ERP part of my coverage. Does that mean if I ever lose my phone again I won't be able to get another? If that's so I will be very disappointed

futuristicstyles said:
This is my third time losing my phone in five months. I was about to file a claim with asurion the other two times I paid right on the spot with my debit card and this times it's saying its my third time in a year and if I complete it I will lost the ERP part of my coverage. Does that mean if I ever lose my phone again I won't be able to get another? If that's so I will be very disappointed
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How about you stop losing phones. I'd drop you from coverage too if I were them. Three is ridiculous.
Sent from the void...

wuclan48 said:
How about you stop losing phones. I'd drop you from coverage too if I were them. Three is ridiculous.
Sent from the void...
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I'm not glad about losing my phone it's horrible to go without a phone after all the rooting of a hardware 004 with that new hboot and setting it up with all the mods that I flashed makes it really depressing and on top of that I have to pay $100 every time I just payed my bill 7 days ago which is $171 with two lines. Now I have to pay another $100 and on top of that it sounds like they are saying if I lost my phone I can't get another after they send me a new one.....How can they do that it's not like people can always prevent loosing stuff :-(

Asurion has it limitations I mean 3 phones in 5 months ?
Sounds kinda like a scam to me but I could be wrong lol
Sent from my PC36100 using XDA App

jesziicuh said:
Asurion has it limitations I mean 3 phones in 5 months ?
Sounds kinda like a scam to me but I could be wrong lol
Sent from my PC36100 using XDA App
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The ESN's go bad what can I do with a paperweight evo? I'm sure I'm not the only person who lost a phone more than two times.....On the asurion home page it says 56% percent of people lose their phone once a month....i went almost three months without losing mines :-( they are aware that people lose stuff and don't always have control over losing stuff....

You are only covered for 3 new phones in a 12 month period. Yes if you get a new phone, you will not be covered again until a year has passed from you first claim I do believe. I am not exactly sure how the 12 month thing works, but if you call Sprint they can explain it to you, but yeah only allowed 3 phones in one year.
Oh Yeah, ever thought about installing Lookout or some other phone locator app? It can help you recover your lost or stolen phone. If I were you I would highly consider this.

housry23 said:
You are only covered for 3 new phones in a 12 month period. Yes if you get a new phone, you will not be covered again until a year has passed from you first claim I do believe. I am not exactly sure how the 12 month thing works, but if you call Sprint they can explain it to you, but yeah only allowed 3 phones in one year.
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Man I have to guard the new one with my life it would be crazy to have to pay the full amount for the phone if I lost it again....I been trying to locate it with lookout but it wont connect to my phone and i tried calling it from different numbers but the phone is going straight to voicemail

futuristicstyles said:
The ESN's go bad what can I do with a paperweight evo? I'm sure I'm not the only person who lost a phone more than two times.....On the asurion home page it says 56% percent of people lose their phone once a month....i went almost three months without losing mines :-( they are aware that people lose stuff and don't always have control over losing stuff....
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Click to collapse
Actually u can do a lot with a bad esn
Sent from my PC36100 using XDA App

Why the hell don't you put a program like lookout on it where you can remotely cause your phone to make a blaring siren noise so you can find it. It also has a gps feature where you can pinpoint your phones location and find it or who ever has it. There is also a remote wipe feature so that whoever finds your phone won't get your personal info. Lastly, you got to be a complete moron to loose a phone this big and this expensive.

3 times would indicate to them that it's equipment fraud.
Sent from my PC36100 using XDA App

I agree, the OP has NO argument here. If you lose a phone 3 times in less than 6 months, you have some problems. I would drop your coverage too if i were the insurance company. You need to learn to take care of your possesions. Insurance is supposed to be a last resort, not using it every other month.

I thought I was clumsy lol I dropped my palm pre so many times but my evo is my baby I'm not let anything hurt her lol
Sent from my PC36100 using XDA App

Dang. You need to like... I don't even know! Put a string on your phone somehow and wear it around your neck or something... it's pretty hard to lose a phone that many times!
Sent from my HTC EVO 4G.

Are you losing your phone at bars or clubs?
I only had one phone stolen and it was back when I was in high school. I went to a concert and was dancing with some random chick. The phone was on a belt clip that clipped in my pocket. By the time I realized it was gone the random chick was too. I learned my lesson from that day forward. Never dance reggaeton with a random chick while owning an expensive phone. Oh yeah and ditch the clip.

So you lose a $600 phone 3 times over a period of paying $42 for i.surance and $100 twice for replacements and you are mad at asurion? So $1800 worth of phones gone due to your irresponsibility of which youve paid $242 of and theyre the ones in the wrong?
The lack of taking responsibility here is astonishing
Sent from my PC36100 using XDA App

Gq simp? ....

They will not stop giving you phones. If they do you can easily email the vice president of cs and he will forward your situation to a new dept who will take care of you no matter what. I was told by Sprint that I could not send any more heros in for repair or replacements due to the insurance limit even though the replacements they were sending me were complete garbage. I went as far as cancelling 2 lines and got no where with Sprint cs. It wasn't until I contacted the vice president of customer service and other CEOs that my situation was properly resolved promptly and correctly. So even though they say no if you birch to the right people they will say yes.
Sent from my PC36100 using XDA App

rejectedkid said:
They will not stop giving you phones. If they do you can easily email the vice president of cs and he will forward your situation to a new dept who will take care of you no matter what. I was told by Sprint that I could not send any more heros in for repair or replacements due to the insurance limit even though the replacements they were sending me were complete garbage. I went as far as cancelling 2 lines and got no where with Sprint cs. It wasn't until I contacted the vice president of customer service and other CEOs that my situation was properly resolved promptly and correctly. So even though they say no if you birch to the right people they will say yes.
Sent from my PC36100 using XDA App
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Sprint is not the insurance company, Asurion is. And yes, they have every right to cancel the policy of someone who is abusing it.

sitlet said:
Sprint is not the insurance company, Asurion is. And yes, they have every right to cancel the policy of someone who is abusing it.
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That's not what i was saying. Let me simplify my previous post. If you complain to the right department you will never be without your phone.
Sent from my PC36100 using XDA App

Samsung Warranty Replacement

I've heard some folks talk about Samsung warranty service. What are the stipulations of doing it through them vs a Sprint corporate store? Also, do you get a new phone through Samsung, or do they send you a refurb?

I am in a process of doing the same thing but I called sprint and they said it's still under warranty from Samsung so they will check it out. This guy did it check
http://forum.xda-developers.com/showthread.php?p=24986685
Sent from my PC36100 using Tapatalk 2 Beta-6

When I got my E4GT replaced they gave me refurb
Sent from my SPH-D710 using XDA

I sent my phone into samsung after sprint told me they couldn't do anything because it was rooted (morons). Anywho, they shoot you a ups label, print it, ship it out with 3 sides having the ticket number on it. They give you a link in an email so you can track the progress through repair, haven't gotten my phone back yet, but from what the ticket updates say, it seems like they are just repairing my phone i sent in. If that changes, i'll let you know.

what was wrong with your phone?

Ask for a white one, most likely it will be brand new
Sent from my SPH-D710 using XDA

Sprint cs Rep told me to get TEP Insurance and take it to sprint store they don't care when u get it they just look at u have it or not. I am getting my replacement in 3 days.
Sent from my PC36100 using Tapatalk 2 Beta-6

You will more than likely get a refurbished unit.
brennam7 said:
I sent my phone into samsung after sprint told me they couldn't do anything because it was rooted (morons). Anywho, they shoot you a ups label, print it, ship it out with 3 sides having the ticket number on it. They give you a link in an email so you can track the progress through repair, haven't gotten my phone back yet, but from what the ticket updates say, it seems like they are just repairing my phone i sent in. If that changes, i'll let you know.
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Thats company policy (moron).
digweed4me said:
Sprint cs Rep told me to get TEP Insurance and take it to sprint store they don't care when u get it they just look at u have it or not. I am getting my replacement in 3 days.
Sent from my PC36100 using Tapatalk 2 Beta-6
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Don't listen to this kid. They do know when your insurance was added, and they do care. He is suggesting you commit insurance fraud.
If the Sprint rep told you to jump off a bridge would you do that?

TonyTurboII said:
You will more than likely get a refurbished unit.
Thats company policy (moron).
Don't listen to this kid. They do know when your insurance was added, and they do care. He is suggesting you commit insurance fraud.
If the Sprint rep told you to jump off a bridge would you do that?
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Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom. TEP and asurion are NOT real insurance and insurance laws don't apply to them, it would be just plain fraud, which would be hard to prove since fraud means you did something with the intention to get something more for free by intentionally doing something to get it, ie smashing your phone or microwaving it to get an upgraded device and not a replacement for a malfunctioning/broken device. I work in property insurance and even certain things that are blatantly done to be able to up the value of the claim in the policy holders favor isn't considered fraud. Either way Asurion and TEP are not insurance, insurance law doesn't apply to them which is why they are called device/equipment protection and not device/equipment insurance. In my state (FL) they aren't allowed to use the word insurance in their advertisement or paperwork because the law says they aren't an insurance company are not governed in the same way as insurance companies and never will be because they are a monopoly and there is no competition in prices you have the choice of asurion or nothing and it is contracted through the carrier and not chosen by the customer with a choice to shop for a competitive premium/deductible
Sent from my SPH-D710 using xda premium

-EViL-KoNCEPTz- said:
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom. TEP and asurion are NOT real insurance and insurance laws don't apply to them, it would be just plain fraud, which would be hard to prove since fraud means you did something with the intention to get something more for free by intentionally doing something to get it, ie smashing your phone or microwaving it to get an upgraded device and not a replacement for a malfunctioning/broken device. I work in property insurance and even certain things that are blatantly done to be able to up the value of the claim in the policy holders favor isn't considered fraud. Either way Asurion and TEP are not insurance, insurance law doesn't apply to them which is why they are called device/equipment protection and not device/equipment insurance. In my state (FL) they aren't allowed to use the word insurance in their advertisement or paperwork because the law says they aren't an insurance company are not governed in the same way as insurance companies and never will be because they are a monopoly and there is no competition in prices you have the choice of asurion or nothing and it is contracted through the carrier and not chosen by the customer with a choice to shop for a competitive premium/deductible
Sent from my SPH-D710 using xda premium
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Idaho is Similar in calling it the protection plan. But when all is said and done pay for the protection plan is mainly a guarantee that one way or another that we will have a solution for you. Yeah you can go through Samsung but you can run the risk of getting your "Broken" phone back after waiting for 6-8 weeks, with no solution. Usually paying the 35 and doing an store replacement will be easier on the pocket book as well as alot faster 2-5 days at the most. This will also allow you to add the TEP if you want.

zuluturtle said:
Idaho is Similar in calling it the protection plan. But when all is said and done pay for the protection plan is mainly a guarantee that one way or another that we will have a solution for you. Yeah you can go through Samsung but you can run the risk of getting your "Broken" phone back after waiting for 6-8 weeks, with no solution. Usually paying the 35 and doing an store replacement will be easier on the pocket book as well as alot faster 2-5 days at the most. This will also allow you to add the TEP if you want.
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Click to collapse
The worst part of asurion is they have no QC on what type of refurbs they send out, most of the time you get some kind of crap phone with more problems and aesthetic damage than the one you're having replaced. This is one reason why I don't have asurion or TEP. The other being that all my electronics are covered under my homeowners policy and any portable electronics (cell phones, laptops, PSP, gameboy, mp3 players etc) are covered in and out of the house from loss, theft or damage. I pay nothing extra on my premium and my deductible is $50 per device. If anything happens to my device (no matter what or what kind of device) instead of paying asurion or sprint my money up front, I file a claim with my insurance company, and 3 days later I get a check for the full MSRP of the device less $50. So if my phone is $600 off contract I would get a check for $550 which I can do whatever I want with. I could add my $50 to it and buy a brand new phone or I could cash the check buy a used device and pocket the difference. What makes it even nicer is my insurance payment are direct deposited to my bank account so i don't have to wait for a check to clear, and I get my funds in 12-72 hours depending on the time/day I filed my claim.
Sent from my SPH-D710 using xda premium

-EViL-KoNCEPTz- said:
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom.
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Service is refused if the device is not running the correct software, short of a failed charging port.

TonyTurboII said:
Service is refused if the device is not running the correct software, short of a failed charging port.
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Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.

stonesaber said:
Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.
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I mean I don't care personally and I still work on them myself, but the word from above says otherwise. Seems to vary day by day though.

Best Buy insurance is a SCAM!

The Best Buy employee who sold me the Sprint S3 managed to convince me to drop Asurian, and go with BB coverage. He said it covers EVERYTHING the Asurian plan did, aside from being lost or stolen. I ran through a dozen scenarios, including what would happen if I dropped it puddle literally five minutes after leaving the store. I told him I was worried that since it was such a new phone, Best Buy would not be able to swap it out very quickly.
I was reassured by the salesman, two colleagues, and even the manager on duty, that if there was no stock, I'd simply get a brand-new replacement phone, instantly. In any scenario that required sending off the phone, (maximum of 2-3 days,) I'd have a similar/identical phone as a loaner.
ha-ha.
None of that is remotely true. 8 days after buying my Sprint S3, a friend spilled some water on my phone. When I took it in, they said it would take 30+ days to have it sent off for 'repair.' Since the phone was so new, I was SOL. (The exact scenario I laid out for the salesman, manager, and colleages.) To make things worse, they said that they only cover SOME water damage. If their "non-biased" repairman decides it experienced too much water damage, they simply deny the claim and send your useless phone back. Gee, I bet that Best Buy repair technician is really fighting for me, huh? :/
Now it has been two weeks, and I am still borrowing an old, water-damaged phone from a friend that only manages to squeak out 2-3 hours of stand-by per charge. I have called numerous times, and visited several stores, and I get the same thing. "I'm sorry that the salesman told you those things, but this is in fact our policy--if you read the fine print." YES, I have had a half-dozen people tell me about the fine print, of which I never saw any legal documentation before signing up. I suppose that is partially my fault, but they did not give me that opportunity. I feel that I should have recorded them.
One of my co-workers used to work for Geek Squad and says I just have to wait for them to deny my claim, which can take 30+ days, then I can go in and RAISE HELL, and eventually I will probably get some sort of replacement.
TLDR People DO NOT SIGN UP FOR BEST BUY INSURANCE!!! If I was still using Asurian, I would have had a BRAND-NEW phone at my house the following morning. No questions asked, done deal. Yes, there is a $199 deductible, but with the BB insurance, there's basically a $758 deductible, plus a 30-day waiting period.
Very annoyed at BB right now. I feel 100% conned, and l definitely wish I stuck to the Asurian coverage, which is what my gut feeling told me to do. Learn from my mistake and avoid BB coverage.

Thanks for that info... it makes me feel good about my decision to say no several times to the sales person who tried hard to sell me on it.

I have to say Sprint has done me no wrong in the insurance world. On average I go through two of each of my phones. Sprint replaces them with pretty much no questions asked, although the repair center knows who I am. They know that I hack phones, or whatever you want to call it, and they are cool with it.

My buddy dropped his evo 3d in water today and we went into bestbuy. They dont carry the evo 3d anymore so it was a pain in the ass from the start. They look up the repair info and say oh it could take 10 to 30 days to get your phone back. Then they offered him a loaner which has a $50 deductible. I stepped in and basically said thats bull****. You claim your insurance is better then sprints? If this was sprint hed only b a day without a phone. I understand hed have to pay a deductible but he needs his phone. I then said if this was sprint hed probally be getting a god damn s2 as a replacement. He acted as if he didnt care so as im sitting there i see this couple both buying a one x and i hear the rep ask if they want the insurance and they both talk it over so i walked over and said excuse me i hate to be nosie but i just want give you a heads up that what hes not telling you is you pay more a month then your cell provider probally charges but then when you have an accident like my friend hear just had and drop your phone in water when you come in they dont exchange in store like they make you believe they offer you a loaner which your insurance dose not cover and is $50 and ship your phone off to a service center with about a 3 week timeframe til when youll get it back. I then went back over to the geek squad ******* and said out of curiosity how much money did this store just lose because of me lol he thrn told my buddy to come fill out his insurance form and told me to wait somewhere else lol
Sent from my SPH-L710 using xda app-developers app

Different story for me,
I cracked my Evo 3D screen. I brought it and they took it no questions asked. They told me the new one would be ready in 3 days. It was, and the phone they gave me was basically new. (Used, but in a new housing).

This thread is making me nervous about keeping my bb insurance.

I was also thinking about dropping my sprint insurance, but a story like this makes me think twice! I have never had a problem with sprint and getting my phone fixed. I have had my screen crack and they would send me another phone with no deductible. Maybe it has changed, but I'm thinking just staying with sprint.
Sent from my White Gs3 using tapatalk 2

wow thanks for the heads up! i almost went with it too

Glad I read this
I have had some complaints with Sprint/Assurion over the last decade but once the dust cleared, they always came through. I was thinking of BB insurance but I am glad you cleared it up for me.
Maybe I will go in there and f* with them. Get them to pitch me their sales line, record it and write it down. Then I will present ti to them for a signature and if they say they never said that, I will play the recording.
I ALWAYS record my service calls to Sprint. Once I had a "senior" tech feed me some BS about the cause of my ongoing phone issues. (it was an issue that was the same on three identical phones yet they told me it was a "phone" issue) Finally I transcribed one of the conversations and sent it to corporate. I was sent a brand new White box EVO (with no request to return mine). I was then called by an "Elevated Issue" specialist from Kansas who resolved that my profile was corrupt on the Sprint server.
Problem solved and an extra unlocked EVO that I gave to my wife.

I'm a best buy mobile sales rep, whoever handled your case messed up. I've had two people come in with broken s3 and with both of them I pulled a brand new one off the shelf and gave it to them. I have the S3 my self so i made sure that would be the case.
Sent from my SCH-I535 using xda premium

I would like to point out that we don't normal pull phones off the shelf right away, most of the time we send out out and a replacement comes in 2 to 4 days. It's only cause it's so new that we give out new in box phones
Sent from my SCH-I535 using xda premium

All insurance is a scam....lol. tc
Sent from my cm_tenderloin using xda app-developers app

I bought a phone through Best Buy along with a protection plan/ESP plan. Never had to redeem the Plan with them, but after hearing stories from multiple former employees from Geek Squad and normal salesmen and women, I will never buy anything from Best Buy again, knowing how badly I am getting ripped off. Ive had good experiences with BBuy before, but lets just say Im not a fan by any means ^_^ I did, however buy the protection through Sprint. Being such an expensive device, i jumped on it when the Sprint rep offered it

Liquid_Cool said:
All insurance is a scam....lol. tc
Sent from my cm_tenderloin using xda app-developers app
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Click to collapse
Not exactly....but on average all insurance is a losing proposition for the buyer. It has to be for the insurance company to make money. The rule that smart money people go by is to never buy more insurance than you need. If you can afford to absorb the loss, don't insure it. Over time you will pay more for the insurance than you will have paid for the loss.

Could also be hit or miss with replacements and such. Best Buy is in the mist of financial troubles also high up people stepping down.
http://finance.yahoo.com/news/best-buy-chairman-steps-down-134928590.html
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!

I've had nothing but good experiences with best buy insurance. I'm thinking the rep messed up.

BKinney said:
I would like to point out that we don't normal pull phones off the shelf right away, most of the time we send out out and a replacement comes in 2 to 4 days. It's only cause it's so new that we give out new in box phones
Sent from my SCH-I535 using xda premium
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Click to collapse
Are you saying that best buy doesnt have Sprint GS3 refurbs to give out yet? I cracked my screen two weeks ago but haven't taken it in yet because i didn't want a refurb since i've only had the phone a few weeks..

I just took my AT&T GS3 in to BB last week with a cracked screen. I was told it would be sent out for a 2-3 day "rapid exchange". I was also told that the fact that the device was rooted and running a non-official JB ROM would not be an issue with BB or GS.
I returned the next day with my GS1 to have the service switched over and to send the GS3 back. When the GS guy was processing the return he said it was odd. I asked him what. He said that instead of the exchange, my phone was being sent to Samsung for repair and it would take 10+ days...
Are you saying that they could just give me a new one off the shelf instead of making me wait? Also, do you think the rooted and non Samsung software will cause an issue with the Samsung repair center?
Sent from my SGH-I897 using xda premium

I would think that rooting your device is going to be a problem with Samsung. I've never heard of geek squad refusing to cover a rooted phone but that is up to the manager.
Sent from my SCH-I535 using xda premium

ScrapMaker said:
The Best Buy employee who sold me the Sprint S3 managed to convince me to drop Asurian, and go with BB coverage. He said it covers EVERYTHING the Asurian plan did, aside from being lost or stolen. I ran through a dozen scenarios, including what would happen if I dropped it puddle literally five minutes after leaving the store. I told him I was worried that since it was such a new phone, Best Buy would not be able to swap it out very quickly.
I was reassured by the salesman, two colleagues, and even the manager on duty, that if there was no stock, I'd simply get a brand-new replacement phone, instantly. In any scenario that required sending off the phone, (maximum of 2-3 days,) I'd have a similar/identical phone as a loaner.
ha-ha.
None of that is remotely true. 8 days after buying my Sprint S3, a friend spilled some water on my phone. When I took it in, they said it would take 30+ days to have it sent off for 'repair.' Since the phone was so new, I was SOL. (The exact scenario I laid out for the salesman, manager, and colleages.) To make things worse, they said that they only cover SOME water damage. If their "non-biased" repairman decides it experienced too much water damage, they simply deny the claim and send your useless phone back. Gee, I bet that Best Buy repair technician is really fighting for me, huh? :/
Now it has been two weeks, and I am still borrowing an old, water-damaged phone from a friend that only manages to squeak out 2-3 hours of stand-by per charge. I have called numerous times, and visited several stores, and I get the same thing. "I'm sorry that the salesman told you those things, but this is in fact our policy--if you read the fine print." YES, I have had a half-dozen people tell me about the fine print, of which I never saw any legal documentation before signing up. I suppose that is partially my fault, but they did not give me that opportunity. I feel that I should have recorded them.
One of my co-workers used to work for Geek Squad and says I just have to wait for them to deny my claim, which can take 30+ days, then I can go in and RAISE HELL, and eventually I will probably get some sort of replacement.
TLDR People DO NOT SIGN UP FOR BEST BUY INSURANCE!!! If I was still using Asurian, I would have had a BRAND-NEW phone at my house the following morning. No questions asked, done deal. Yes, there is a $199 deductible, but with the BB insurance, there's basically a $758 deductible, plus a 30-day waiting period.
Very annoyed at BB right now. I feel 100% conned, and l definitely wish I stuck to the Asurian coverage, which is what my gut feeling told me to do. Learn from my mistake and avoid BB coverage.
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Call 1800 best buy .. or look for the best buy price match thread, there an email for the presidential escalation department. They will be able to help you. They helped me with a similar situation. It contact an attorney, they love class action law suits. The reps told me it's at most a five day turn around. Even if there is fine print since its an oral sale they can be held legally responsible
Sent from my SPH-L710...if some one helps you press the thanks button

Epic "Immobilized by Sprint Store"

So I rooted and flashed a custom rom on my friends epic when she bought it. She's had it for some time, I warned her about going to sprint for help with a flashed phone.
But anyway she walked into the sprint store because she couldn't find gmail LOL The guy said he would take care of it walked away, came back and said your phone is rooted so we had to immobilize it. WTF? I can understand maybe they wouldn't like custom rom's but this is the first I've heard of disabling a phone because it was rooted?
immobilized as in they just blocked out the ESN, or did they actually do something to the phone?
I usually make a backup and flash mine back to stock in the unlikely event I need to visit sprint just out of paranoia lol
I'm out of town for a few months so I told her to ***** at sprint and worst case send it to me, I can flash it back to stock if need be.

kenny782 said:
So I rooted and flashed a custom rom on my friends epic when she bought it. She's had it for some time, I warned her about going to sprint for help with a flashed phone.
But anyway she walked into the sprint store because she couldn't find gmail LOL The guy said he would take care of it walked away, came back and said your phone is rooted so we had to immobilize it. WTF? I can understand maybe they wouldn't like custom rom's but this is the first I've heard of disabling a phone because it was rooted?
immobilized as in they just blocked out the ESN, or did they actually do something to the phone?
I usually make a backup and flash mine back to stock in the unlikely event I need to visit sprint just out of paranoia lol
I'm out of town for a few months so I told her to ***** at sprint and worst case send it to me, I can flash it back to stock if need be.
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If they flagged the phone's ESN, then the device is blacklisted. Basically there are two choices:
She has to get another phone with a clean ESN; or,
Contact customer service and she try to get them to clear the ESN status. (Very difficult to do.)
Remind her that she should have called you first prior to even driving to a Sprint store. Consider it a lesson learned on her behalf.

I took a phone to the sprint store with cm10 and they fixed my power button no problem and they didn't even give the rooted lecture, this could very well go to court if u want. It is your device and you should be able to do what you please with it with no penalty
Sent from my SPH-D700 using Tapatalk 2

phonehunter59 said:
I took a phone to the sprint store with cm10 and they fixed my power button no problem and they didn't even give the rooted lecture, this could very well go to court if u want. It is your device and you should be able to do what you please with it with no penalty
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HAHAHA, go to court for a 2.5-3 year old device being blacklisted? Now that suggestion seriously made me laugh out loud. The court fees alone would dwarf the current cost of the device.
Please, step down off your soap box. :good:

What was done was against Sprint policy. She should call Executive services as well as the manager of that store to get that tech "immobilized."
XDA Moderator

The tech shouldn't have "immobilized" it, all they should have done is say that they couldn't help her.
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Terrible asurion service

Basically, I lost my s3 without the sim card in it, instead in my Mytouch 4g for tethering purposes. Now asurion wouldn't insure my s3. I know this isn't the first time this has happened to someone, but I've yet to find a solution. Is there anything I can do? I've filed about 7 claims , but they've all been rejected because of this.

hundredhead said:
Basically, I lost my s3 without the sim card in it, instead in my Mytouch 4g for tethering purposes. Now asurion wouldn't insure my s3. I know this isn't the first time this has happened to someone, but I've yet to find a solution. Is there anything I can do? I've filed about 7 claims , but they've all been rejected because of this.
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Click to collapse
There is nothing you can do. Insurance only covers the phone that is currently activated (ie., the one with the SIM card in it).
Why would you expect them to cover a phone that isn't actively being used? That's ridiculous. Sorry about your luck but with insurance, it has always been the activated device. With CDMA carriers you had to call with the ESN. With GSM its done automatically with the SIM.

When I bought the insurance, it was for my GS3 and no other phone. I wouldn't want them to replace the mytouch if it was lost, because I didn't buy insurance for that phone.

hundredhead said:
When I bought the insurance, it was for my GS3 and no other phone. I wouldn't want them to replace the mytouch if it was lost, because I didn't buy insurance for that phone.
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Read your insurance contract. Insurance only covers whatever device is currently active on the account at the time of the claim. Sorry but you won't find a way out of this one.

He's right, when I called to report a faulty device they wouldn't give me an exchange because I was using another phone at the time, they told me I had to put my sim card in it and use it for at least 3 days before they would give me an exchange.. Well it wasn't to asurion, it was to T-Mobile but it makes sense they would do the same
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That's why the monthly fee is the same regardless of your device. Only the deductible is determined by the device.
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DocHoliday77 said:
That's why the monthly fee is the same regardless of your device. Only the deductible is determined by the device.
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The monthly fee is not the same for the HTC One or S4 and possibly other devices. Its one of the things holding me back. Its 12 a month for a "premier" bundle versus the 8 per phone we pay for the "premium" bundle on our S3s. There is a 7.49 option for premier devices but it doesn't have the warranty with it. I don't know how the warranty add on goes with T-Mobile but if you didn't have it with Sprint it was a nightmare trying to get replacements for manufacturing defects.
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My bad, I didn't realize that. May be it was just the ones I looked at at the time were the same.
Anyway, if they are charging different monthly rates for different devices, and you pay for the S3, then I think they should be a bit more lenient on honoring it. I understand they are not and understand why, but still, if you sign up and pay for the service.....well, you should be provided that service or a refund.
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So, by this logic, and correct me if I'm wrong here, but ANY phone I put the simcard into, should be insured without question, right? What's stopping me from putting the simcard in a really broken s3 and replacing that?

Its gotta be actice on the network and match that imei.
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The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?

hundredhead said:
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
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The imei most recently registered on the network has to match the imei of the device you're trying to file a claim on. The sim just allows it to use the network. As soon as you connect your device registers itself and thats is the info they use. The sim is attached to your account.
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hundredhead said:
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
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Click to collapse
I know you're looking for a way out of this but you won't find one. Even if you swap devices with someone for a few days, calling Asurion for a replacement will make that phone Asurion's property once the replacement arrives. As soon as you turn on the device and it registers with the network, the update is made in the system and the IMEI is updated on your account to match the phone you are using.
They will not make an exception ever. From what I understand, Asurion can't even see the information to replace a phone that you're not actively using period.
You might be able to get a sympathetic loyalty rep at T-Mobile that can help you recover some of the cost of a new phone but that's your only option at this point.

EtherealRemnant said:
I know you're looking for a way out of this but you won't find one. Even if you swap devices with someone for a few days, calling Asurion for a replacement will make that phone Asurion's property once the replacement arrives. As soon as you turn on the device and it registers with the network, the update is made in the system and the IMEI is updated on your account to match the phone you are using.
They will not make an exception ever. From what I understand, Asurion can't even see the information to replace a phone that you're not actively using period.
You might be able to get a sympathetic loyalty rep at T-Mobile that can help you recover some of the cost of a new phone but that's your only option at this point.
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I was thinking of just getting a broken phone and putting the sim card in there, and sending it back as damaged. The reason I asked about the sim activation is because if the phone isn't working, and if it's factory reset, and mice won't work on the initial setup screen (where it asks you to select your language and connect your account), then would the sim still recognize the phone from the very first screen where it says english? Thanks for all your help so far though. I really appreciate it.

hundredhead said:
I was thinking of just getting a broken phone and putting the sim card in there, and sending it back as damaged. The reason I asked about the sim activation is because if the phone isn't working, and if it's factory reset, and mice won't work on the initial setup screen (where it asks you to select your language and connect your account), then would the sim still recognize the phone from the very first screen where it says english? Thanks for all your help so far though. I really appreciate it.
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Click to collapse
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.

EtherealRemnant said:
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
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Click to collapse
That company is horrible. When I left Sprint they were looking for another company to use because they had so many complaints... and guess what. If you file a claim and they send you a phone... it has zero warranty through them. So you could get stuck with a dead phone. It's a horrible company to deal with.
tmobile s3 running wicked. I still use a t9 text app so excuse the errors

Josh McGrath said:
That company is horrible. When I left Sprint they were looking for another company to use because they had so many complaints... and guess what. If you file a claim and they send you a phone... it has zero warranty through them. So you could get stuck with a dead phone. It's a horrible company to deal with.
tmobile s3 running wicked. I still use a t9 text app so excuse the errors
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Click to collapse
That wasn't my experience with Asurion and Sprint. If I replaced a phone through Asurion, TEP covered my warranty on the replacement phone every time.
The problem I had with Asurion was all the "lemon" phones HTC was churning out back then - I would swap a phone 4 or 5 times under warranty and one time Sprint was out of stock on refurbs so they made me go through Asurion, long story short I made the supervisor at Asurion upgrade me to the Touch Pro 2 from the Mogul but lost my insurance for 6 months. Didn't matter because I didn't keep the TP2 long anyway before I moved on but yeah.

EtherealRemnant said:
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
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Click to collapse
Yeah, I'm just going to take the risk and hope that they don't reject this claim, if I can get a broken phone. Also, not having a phone for a few days is fine with me, also, I don't really care about the insurance benefits for 6 months, I'll just have to be more careful for a while. Besides you got what you wanted from the fight, right? They shouldn't have anything to fall back on if they reject this claim, since everything should check out. Thanks for the help again, you've been so useful.

Make a comaint against t mobile and bbb. This has worked for me 2times. Do this if your story is legite and not bsing us or asurion.
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mike102871 said:
Make a comaint against t mobile and bbb. This has worked for me 2times. Do this if your story is legite and not bsing us or asurion.
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He should make a complaint to the BBB about T-Mobile for not being compliant with the terms and conditions outlined in the insurance policy that he has with Asurion? Hmm, that's some great logic.
Here are the terms in question:
"The wireless device owned by you for which: 1) the unique
identification number (International Mobile Equipment Identity (IMEI)),
Electronic Serial Number (ESN) or Mobile Equipment ID (MEID) of
such wireless device is reflected in the records of the Wireless Service
Provider at the time your coverage initially became effective; and 2)
for which outgoing airtime usage has been logged with the Wireless
Service Provider on your account after coverage became effective;
unless you have logged outgoing airtime on a different wireless phone
immediately prior to the time of loss, in which case such wireless
device becomes the covered property so long as: i) such wireless
device is owned by you and you provide us proof of ownership; and
ii) airtime usage was logged on such device on your account with the
Wireless Service Provider immediately prior to the time of loss."
The bold part is what matters. This is Asurion policy, not T-Mobile policy. File a complaint with the BBB against Asurion if you think you have been wronged.
The "proof of ownership" clause doesn't count in GSM phones, it goes by the IMEI registered in the system as has been explained.