Develop Bugs

T-mobile Customer Support doesn't know anything about the TP2

Just wondering if anyone else has had to call t-mobile about there TP2. When I did about not being able to connect to GPRS Edge or 3G the tech support said they have no known issues or support topics on the TP2 and told me to do a Hard Rest. How has everyones elses experience been.

I'm kind of surprised they didn't give you tips on the MyTouch3G since almost every time I've called them they mix the awesome TP2 up with that damn phone.
Anyway, I'm not really surprised that they couldn't help you. What's the problem though, maybe we can help? Give us the symptoms & all, be thorough buddy.

LOL, sounds very familiar! Better yet, They no nothing about Windows Mobile! That's why XDA is here to assist you

Well before the TP2 came out and I asked about a release date they gave me the info on the MyTouch. The problem was I couldn't send or recieve emails or get online it said there was a connection issue so the technician said all she could tell me what to do is a Hard rest which worked for a few days but it happened again today so I had to Go to Start/ Setting/ Connections tab/ Connections Icon. Then goto Manage existing Connections. Pick T-mobile Data and Edit. On the first screen do Nothing and goto Next ( the next page) Access Point Name delete what it is and type wap.voicestream.com then click Next then Finish then that helped me get a connection without having to do a HARD RESET thank GOD for our own knowledge and everyone at XDA.

i had a connection problem that was due to the TP2 automatically setting up the internet connection as "T-mobile Internet" when the email was trying to use the "Internet" connection.
Think i just deleted the "Internet" connection settings which were redundant.

good luck with tmobile.

Most of the US cellular support reps can't even figure out their right hand from their left. Good luck getting support for your cutting edge phone!

cmd512 said:
Most of the US cellular support reps can't even figure out their right hand from their left. Good luck getting support for your cutting edge phone!
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US Cellular as in the company, or US Cellular as in the United States?

Talked to T-Mo 3 times since picking up my tp2. I got my phone 4 weeks before release so they didn't have much on it. The first call went well though as it was an mms issue dealing more with starting mms with them than phone settings. That was the first week, they had no clue. The second was a week before official release when I noticed that they showed their 3g network active in my area and I wasn't picking it up. This guy knew the phone well and knew Wmo but there was still no support info there. Turned out the 3g network wasn't active yet though their info said it was. 3g went active 2 days later and tp2 had no issue. The last was a week ago as I was constantly getting a message from their visual voicemail system even though that's not available for this phone. This guy was great and loved the phone. Was picking one up himself supposedly.

californiarailroader said:
US Cellular as in the company, or US Cellular as in the United States?
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That was a blanket insult, so it was for all reps in the US. There was a (marginal at best) improvement when I went from Sprint to T-mobile, but for the most part, most of them are still clueless...
I do rarely get surprised when I get one on the line that seems to know their ****... but yeah, very rare. Almost endangered maybe.

TmoUSA are pretty useless i scratched my battery door and i wanted to buy one. they tried to sell me a my touch 3g door. Lets not even go with HTC USA they dont even carry the battery door or the stylus and told me to look online for it. How can a company not carry their own supplies???

codykemper said:
Just wondering if anyone else has had to call t-mobile about there TP2. When I did about not being able to connect to GPRS Edge or 3G the tech support said they have no known issues or support topics on the TP2 and told me to do a Hard Rest. How has everyones elses experience been.
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I have had pretty good luck so far. made 4 calls for help while I had the wing, 3 of 4 calls had good techs. With TP2 I called about the hotfix with Tmo TP2 showing only 256mb instead of 288mb, Had all updates sent to my TP2 OTA. The tech even knew about XDA, I was impressed...lol

Gman65 said:
I have had pretty good luck so far. made 4 calls for help while I had the wing, 3 of 4 calls had good techs. With TP2 I called about the hotfix with Tmo TP2 showing only 256mb instead of 288mb, Had all updates sent to my TP2 OTA. The tech even knew about XDA, I was impressed...lol/QUOTE]
say what???
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xnifex said:
Gman65 said:
I have had pretty good luck so far. made 4 calls for help while I had the wing, 3 of 4 calls had good techs. With TP2 I called about the hotfix with Tmo TP2 showing only 256mb instead of 288mb, Had all updates sent to my TP2 OTA. The tech even knew about XDA, I was impressed...lol/QUOTE]
say what???
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Some of the Tmo TP2 showed incorrect mem size, and mines was one of them. all fixed now with update. Maybe hotfix was the wrong term... how about update
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Gman65 said:
Some of the Tmo TP2 showed incorrect mem size, and mines was one of them. all fixed now with update. Maybe hotfix was the wrong term... how about update
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I know about the issue, i just didn't know that Tmo had an update for it. How did you find out?

xnifex said:
I know about the issue, i just didn't know that Tmo had an update for it. How did you find out?
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Sorry misunderstood you, I saw it on tmonews. So that was one of the things I checked when I went to the tmo store to see the phone. The demo phone showed 288mb so I figured all was good in the world...lol So when I got mine it showed the wrong amount. Called C/S and the tech checked and said my phone did not have a of the updates... Called the tech back from different phone and she sent the update to my phone OTA one reset and was good to go.

They have always been helpful with my Wing but it seems like the people they have now are retards or TEMPs they just don't know alot about the phone. A good way to screw with them in a playful way is tell them your giving them a 5 out of 5 for this call I guess its there ranking system and they always ask if I work for them and how I know that.
Is anybody else pissed that we paid $350 $400+ in CA with taxes and Verison is getting theres for $199

Heres the truth about Customer Care
As an employee who works for Tmobile Customer Care I get to see what its like for the retards who work there, they get promoted. Tmobiles customers supposedly want courtesy and concern and a "RIGHT FIT". The rep is to be quick(call is under 345 seconds), offer self helps(check minutes, balance, etc), perform a visual audit(tell you how you are doing over last 3 monthes on minutes), and show immediate concern(basically speak some kind of concern statement like " I know its important to be able to send email on a device like the TP2"). The care side of the company is being run by people who dont understand cell phones but rather they think they understand people. I think its bull**** especially when someone calls and needs help in fixing a problem and not to be baby talked or to be told some fake concern statement because the rep needs a good score. People just want the broken stuff fixed and they want to talk to someone who knows what their talking about. This is a major reason why the retards are running the show. The good reps who know whats going on get run off because they cant "perform" because their calls take longer simply because the customer knows when they found a good one on the line and gets everything they can because the next time they call it may not be such a good rep.

Greyfoxzero I give you a 5 out of 5 for that post. 9-10 employees are nice and bubbley and I love talking to the girls with the Mid West accent. They do a good fast job with everything they do but with high end stuff its a little harder if theres a problem the Customer Service person tries to help you but says they've never seen the phone or touched the phone before so they send you to technical support. ( Why not just have us start off there in the begining) Then we deal with Tier 1 2 3 then the We're sorry we can't help you Hard Reset your phone or Mail it back to us.

Greyfoxzero said:
As an employee who works for Tmobile Customer Care I get to see what its like for the retards who work there, they get promoted. Tmobiles customers supposedly want courtesy and concern and a "RIGHT FIT". The rep is to be quick(call is under 345 seconds), offer self helps(check minutes, balance, etc), perform a visual audit(tell you how you are doing over last 3 monthes on minutes), and show immediate concern(basically speak some kind of concern statement like " I know its important to be able to send email on a device like the TP2"). The care side of the company is being run by people who dont understand cell phones but rather they think they understand people. I think its bull**** especially when someone calls and needs help in fixing a problem and not to be baby talked or to be told some fake concern statement because the rep needs a good score. People just want the broken stuff fixed and they want to talk to someone who knows what their talking about. This is a major reason why the retards are running the show. The good reps who know whats going on get run off because they cant "perform" because their calls take longer simply because the customer knows when they found a good one on the line and gets everything they can because the next time they call it may not be such a good rep.
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Dude you hit the spot on that one. Im just little annoyed that htc or t-mobile wont sell me a battery door they keep bouncing me back to htc and htc to t-mobile. but im happy with t-mobile i prefer great customer service than having some rude employee giving me attitude. i had very bad experiences with cingular/att and sprint and verizon. so i prefer going through this than having to be mad at a company and having to deal with it.

Sprint wants to look at my phone..

I am currently running a modified rom (calkulins). I called them regarding terrible reception in my apartment (0-1 bars with dropped calls) in hope of getting an airave. They wanted me to bring my phone into a store to get it checked out. Should i restore it to stock rom before i bring it in?

trantua4 said:
I am currently running a modified rom (calkulins). I called them regarding terrible reception in my apartment (0-1 bars with dropped calls) in hope of getting an airave. They wanted me to bring my phone into a store to get it checked out. Should i restore it to stock rom before i bring it in?
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What do YOU think YOU should do since it YOUR phone... Lets be honest here do you really need to ask that question? Jus Sayin!

I was just wondering since i couldnt find a thread on it via this forum or google. I wasnt sure if they would check if i was running a custom rom.

Do a Nandroid backup and then restore to pure EL29. They would almost certainly tell you the problem was caused by the custom Rom. Once they determine the phone is fine you can restore back to your everyday setup and get your airrave

Thanks. I'll do that. Just have to find that tiny usb device to reset my counter.

No... with Sprint (at least for the majority) there is no reason to worry about software on your device. Chances are they will just open it up check for water damage and check to see if the antenna is messed up.
I can't say this is the case for all stores. I know the store I work for does not care along with the majority of stores surrounding. If they feel its a software issue they will just do a hard reset on the device to see if it solves the issue.
If you were sending it in to Sprint vs at a store then I would say it would be different.

Maybe also use a USB jig to reset the download count to be on the safe side also.
Idk what their issue is, I got an airave for free when i *****ed about my service and did it all via phone, no store visit. And yes my service sucked even on stock.
Sent from my SPH-D710 using XDA App

Can this work even if u have the prefect reception i just wanna get an airwave just to say i have one lol
Sent from my SPH-D710 using xda premium

I called sprint a month ago and told them I had been having reception issues for months and they offered me an airave right away for free. I would try calling back and asking them to send you one. It improves reception but doesnt always connect plus you have to run a long wire for the gps to connect. you would think with technology it would be more sophisticated but for free and better reception it works.

Ask for retentions department.
Sprint Care is able to see the number of dropped calls. If you are indeed dropping calls, just tell them that you should not have to drive to a store to verify what they should already be able to see.

my reception at the house has been junk recently - 4 bars to 0 and calls are getting dropped. I haven't updated the modem, but I did update my PRL today and the signal has been strong since then.

Yeah I ordered an airave last fall through customer service (*2) and they sent it right away after I told them about my reception problems. You should try and call again because there is no reason why you should take it to the sprint store.
or hell, just call and tell them you already went and they said it was fine haha. but yeah, its weird that there asking you to send it in to a store if you called customer service....unless you called a store?

playya said:
What do YOU think YOU should do since it YOUR phone... Lets be honest here do you really need to ask that question? Jus Sayin!
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This is helpful how?

robbyr said:
This is helpful how?
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My bad but I guess I just don't see the need to start a thread about should I reset my phone to take back to Sprint. I understand what he wants to do but lets be honest... Safest thing in this situation is cover all your bases and just reset to stock take it in let them look at it and then root when you get back home. Honestly rooting is not hard on this phone and unrooting is just as easy....
So my form of helping was to not have threads like this for questions that honestly are just common sense...
@OP - I meant nothing negative to you directly and I apologize for all the sensitive people who don't like what I said....
Good luck on your AirRave I have one and its well worth it for free

Thanks for the help everyone. I contacted sprint again and re-explained my situation. They informed me that one of their towers has been down since November, which is strange because the lady I spoke to before said there was no reports regarding that. I am still skeptical and still no airave.
No harm done playya. It was more of a frustration since i work at a hospital and need to know if I have to come in early for a post-operation evaluation. I've had instances when phone calls/texts don't come through, so i would have to wake up at 3-4AM, reboot my phone, drive a mile away, and see if i get a text/voicemail. My friend who has sprint and visited me had the same issue. I'm very close to changing my service.

It's been 2 weeks in, about 10 calls to sprint with a drop call almost every time, and they still haven't resolved this issue. They've scheduled callbacks but haven't received one yet. During my drop calls, half the time the reps don't bother calling back.
They keep saying that the "down tower" is fixed and close my ticket, then when i call saying that my signal is unchanged, there is another outtage. I hope this is worth their hassle, because there's going to be 10 lines transfered (3 on mine and 7 on my extended family.)
Sorry for my rant, but this has been frustrating.

Next time you call explain the situation and past history and politely insist that the rep open a network CTMS ticket.

VZW SMS service unreliable.

So a few weeks ago I have to call VZW because others were not receiving the majority of the SMS and mms messages I sent. A day later they called and said it had been fixed and it shown happen again. Well now its about two weeks later and its happening again. I really don't feel like being on the phone for hours again repeating the same thing over and over. Does anyone have any advice as to what I should do? I really am tempted to just switch carriers even if I lose unlimited data. I feel like the ETF should be waived since I'm not receiving the service I should be.
Sent from my Galaxy Nexus using xda premium

I have the opposite experience...
I have a Femtocell here at the house and when ever I send a text while I'm at home it actually gets sent two or three times. Annoying. I'm just grateful I haven't texted anyone by mistake with NSFW comments.

maybe try using google voice for a while? it uses data to send texts and since you have unlimited data you should give it a go until verizon fixes things and make sure to call them to get credit for that too

Did you try getting a new SIM? Does it only occur in a single area? Have you tried different phones/ROMS/kernels/radios?
Sent from my Galaxy Nexus using XDA

patt2k said:
maybe try using google voice for a while? it uses data to send texts and since you have unlimited data you should give it a go until verizon fixes things and make sure to call them to get credit for that too
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I'll look into that thanks.
Edit: I also get constant data dropouts so I find myself having to wait like 30 seconds until it comes back on.

Smokeey said:
Did you try getting a new SIM? Does it only occur in a single area? Have you tried different phones/ROMS/kernels/radios?
Sent from my Galaxy Nexus using XDA
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It occurs everywhere I go haven't been able to pinpoint a single area. I was 50 miles from home last time it happened and they "fixed" it but it still happens here and at home. Haven't tried a new SIM cause I figured that would be the next step. I don't have another LTE phone to try and if I go back to my Fascinate my unlimited data plan will be removed from my account. It initially happened on Liquid 1.3 but before I called them I went back to complete stock 4.0.2 and radios and it was happening multiple times as I was talking to her on the phone.

Good luck getting out of your ETF after one tech support call.

Zacisblack said:
if I go back to my Fascinate my unlimited data plan will be removed from my account.
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you shouldnt lose the unlimited data. i had a bionic because the screen on my OG broke but i returned the bionic cause the screen sucked and just borrowed my friends OG. i went back down to unlimited 3g with no problem.

WiredPirate said:
Good luck getting out of your ETF after one tech support call.
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Verizon is so bad I'm almost willing to pay to get away from them. If I call them again and they "fix" it again and I continue to have the issue, I will do my best to make sure that the ETF is waived since I'm not receiving the service I signed up for under contract. I have very little time to be on the phone with these people for hours at a time and this texting issue isn't something that I can just act like it's not a big deal.

Zepius said:
you shouldnt lose the unlimited data. i had a bionic because the screen on my OG broke but i returned the bionic cause the screen sucked and just borrowed my friends OG. i went back down to unlimited 3g with no problem.
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When you try going back to a 4G device that's when you will have a problem.

Zacisblack said:
When you try going back to a 4G device that's when you will have a problem.
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the bionic is a 4g device... so... no i didnt have a problem.

Zepius said:
the bionic is a 4g device... so... no i didnt have a problem.
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Gotcha, my bad.

Zacisblack said:
Verizon is so bad I'm almost willing to pay to get away from them. If I call them again and they "fix" it again and I continue to have the issue, I will do my best to make sure that the ETF is waived since I'm not receiving the service I signed up for under contract. I have very little time to be on the phone with these people for hours at a time and this texting issue isn't something that I can just act like it's not a big deal.
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I love VZW, I guess it all depends on where you live. I had a similar horrible experience with At&t (who I hate): long story short, I received multiples of every text for months. Not just a few, but 20-100 of every text, and I couldn't send/receive any others while it was happening. I spent 20+ hours on the phone with them and went through 3 sim cards before I left their lame asses for VZW and never looked back. They did wave my ETF, but it was very well documented over a looooong period of time I was having the issues and everything I/we tried to make it work. I swear thats the short story lol. I seriously doubt they would have waved it had I just defaulted the contract after the first call. But I agree with you, its worth paying the ETF to get the service you need! I am just surprised you are having problems with VZW since all my friends and I LOVE them - they are the ONLY carrier to have reception/data everywhere in north Alabama.

WiredPirate said:
I love VZW, I guess it all depends on where you live. I had a similar horrible experience with At&t (who I hate): long story short, I received multiples of every text for months. Not just a few, but 20-100 of every text, and I couldn't send/receive any others while it was happening. I spent 20+ hours on the phone with them and went through 3 sim cards before I left their lame asses for VZW and never looked back. They did wave my ETF, but it was very well documented over a looooong period of time I was having the issues and everything I/we tried to make it work. I swear thats the short story lol. I seriously doubt they would have waved it had I just defaulted the contract after the first call. But I agree with you, its worth paying the ETF to get the service you need! I am just surprised you are having problems with VZW since all my friends and I LOVE them - they are the ONLY carrier to have reception/data everywhere in north Alabama.
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Same here except that I had the bad experiences with Sprint and came to VZW.
IMHO I think most of the network problems right now are due to upgrades. Seems like wherever they are rolling out LTE there are problems during the process.

Moral of the story is that for any 2 random carriers X and Y, you'll always be able to find someone who's pissed off at X and moved to Y, then someone who had a bad experience at Y and moved to X. There are so many variables you really can't paint two situations the same.

Cletonius said:
Same here except that I had the bad experiences with Sprint and came to VZW.
IMHO I think most of the network problems right now are due to upgrades. Seems like wherever they are rolling out LTE there are problems during the process.
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I would agree with the upgrade statement, I was told they were upgrading several towers in my area. However, it certainly wasn't to LTE. At&t has mostly Edge data in my area and the towers were being upgraded to 3G - or so I was told.

WiredPirate said:
I would agree with the upgrade statement, I was told they were upgrading several towers in my area. However, it certainly wasn't to LTE. At&t has mostly Edge data in my area and the towers were being upgraded to 3G - or so I was told.
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VZW and AT&T are definitely having growing pains expanding their LTE networks.

Zacisblack said:
Verizon is so bad I'm almost willing to pay to get away from them. If I call them again and they "fix" it again and I continue to have the issue, I will do my best to make sure that the ETF is waived since I'm not receiving the service I signed up for under contract. I have very little time to be on the phone with these people for hours at a time and this texting issue isn't something that I can just act like it's not a big deal.
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Are you running 4.0.4 and are you also having trouble receiving texts / you receive multiple text messages all at once? That would be a 4.0.4 issue, as well as sometimes missing calls from people / getting voicemails with no indication of an actual call. Going back to 4.0.3 unfortunately fixed these issues for me.
f2e

martonikaj said:
Moral of the story is that for any 2 random carriers X and Y, you'll always be able to find someone who's pissed off at X and moved to Y, then someone who had a bad experience at Y and moved to X. There are so many variables you really can't paint two situations the same.
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This is true. But I think in any given geographical area there is a clear "better" carrier. At least I know there is a clear winner in my area, and I was one of the last of my group of friends to switch - I was holding out on the GSM networks to step their game up, but they failed to.

i was having MMS issues here. The issue was fixed when I manually entered the APN configuration (im using Go SMS which allows you to change these in Settings > MMS Settings > APN Configuration).
For verizon, just add "H T T P : / /mms.vtext.com/servlets/mms" to MMSC setting.
(remove the spaces)

Callers Can't Hear Me, But I Hear Them Just Fine

Other callers say that I'm Fading out, I'm breaking up and then eventually that they can't hear me at all,
All the while I can hear them fine.
And my Signal strength bars are usually at 4.
Once in awhile the calls Drop.
Sometimes if I move a few inches or a foot, one way or the other, the other party says they can hear me.
But sometimes they still can't hear me.
This usually happens after I'm on the call for 2-4 minutes, But sometimes after only a few seconds.
This is happening on a majority of my calls,
There are certain areas, approx. 3, where I have no issues. And I know if I make a call from those exact areas I'm fine.
I've been on the phone with Sprint multiple times regarding this issue over the past 2 months, and there are trouble tickets out on this.
The issues began 2 months ago when I first activated my S3.
I came from a SE4GT without issue for 9 months.
I'm on my 3rd S3, and continue to have the issues.
The issues are occurring Every day, multiple times a day. The 1st replacement was within the 14 day return period.
The 2nd replacement was due to the Screen Rotation feature failing to operate. The device was checked out by the Sprint tech in store, and my S3 was replaced under TEP.
Because I have been experiencing the same Fading and Breaking up call issues on all 3 S3's, I thought the issues were with the Sprint Network build and LTE device communication. I thought either that or that the S3 has a hardware or software issue on their devices, but because others seem to not have issues, I thought it may be a Network, Upgrading the Tower issues.
But then I just found this thread:
http://www.samsunggalaxys3forum.com/forum/samsung-galaxy-s3-audio/898-poor-call-quality-3.html
I troubleshoot landlines and phone systems for a living, including LED lighting, AV and cctv systems, but this issue has me baffled, and Sprint is unclear what the issue is, and are still working on it.
Sprint has said -
- the upgrade to the Towers, is causing my issues
- the upgrades to the Towers can't be causing the issues because LTE isn't switched on yet in your area
- your S3 sounds like it has an internal antenna problem
- Do you live near water, because living near a body of water, the ocean for instance, can cause issues, although we're still not clear why the body of water causes issues (and this reasoning was given to me by Account Services)
- they're working on Towers in your area. 112 Towers have been upgraded, and they have 72 Towers left.
Etc., etc.
You see why I am also confused because I can't get a straight answer. Sprint is working on the issues and is in communication with me,
After extensive googling, I'm still unsure it it's a:
- Sprint Network issue
- S3 hardware, or software failure on some of the devices. If true, I've had 3 of them already
- combination of the S3 and the Sprint Network communicating with each other due to Tower upgrades, regarding Network Vision LTE.
I disabled the Noise Cancelling feature on my 2 other S3's, But the issues continued.
I just disabled the feature on my current S3, and will see if that helps this time.
I was discussing this issue in someone else's thread whose title was about not being satisfied with Sprint, but didn't want to clutter up that thread with an issue as specific as this is.
Any ideas as to what the cause of the above issues are welcomed.

same trouble
I had the same trouble and i came to the conclusion that it was the mute when phone is flipped over setting in the motions menu. may seem like a simple idea but its worth a shot. Hope you get your problem solved.
Biker1 said:
Other callers say that I'm Fading out, I'm breaking up and then eventually that they can't hear me at all,
All the while I can hear them fine.
And my Signal strength bars are usually at 4.
Once in awhile the calls Drop.
Sometimes if I move a few inches or a foot, one way or the other, the other party says they can hear me.
But sometimes they still can't hear me.
This usually happens after I'm on the call for 2-4 minutes, But sometimes after only a few seconds.
This is happening on a majority of my calls,
There are certain areas, approx. 3, where I have no issues. And I know if I make a call from those exact areas I'm fine.
I've been on the phone with Sprint multiple times regarding this issue over the past 2 months, and there are trouble tickets out on this.
The issues began 2 months ago when I first activated my S3.
I came from a SE4GT without issue for 9 months.
I'm on my 3rd S3, and continue to have the issues.
The issues are occurring Every day, multiple times a day. The 1st replacement was within the 14 day return period.
The 2nd replacement was due to the Screen Rotation feature failing to operate. The device was checked out by the Sprint tech in store, and my S3 was replaced under TEP.
Because I have been experiencing the same Fading and Breaking up call issues on all 3 S3's, I thought the issues were with the Sprint Network build and LTE device communication. I thought either that or that the S3 has a hardware or software issue on their devices, but because others seem to not have issues, I thought it may be a Network, Upgrading the Tower issues.
But then I just found this thread:
http://www.samsunggalaxys3forum.com/forum/samsung-galaxy-s3-audio/898-poor-call-quality-3.html
I troubleshoot landlines and phone systems for a living, including LED lighting, AV and cctv systems, but this issue has me baffled, and Sprint is unclear what the issue is, and are still working on it.
Sprint has said -
- the upgrade to the Towers, is causing my issues
- the upgrades to the Towers can't be causing the issues because LTE isn't switched on yet in your area
- your S3 sounds like it has an internal antenna problem
- Do you live near water, because living near a body of water, the ocean for instance, can cause issues, although we're still not clear why the body of water causes issues (and this reasoning was given to me by Account Services)
- they're working on Towers in your area. 112 Towers have been upgraded, and they have 72 Towers left.
Etc., etc.
You see why I am also confused because I can't get a straight answer. Sprint is working on the issues and is in communication with me,
After extensive googling, I'm still unsure it it's a:
- Sprint Network issue
- S3 hardware, or software failure on some of the devices. If true, I've had 3 of them already
- combination of the S3 and the Sprint Network communicating with each other due to Tower upgrades, regarding Network Vision LTE.
I disabled the Noise Cancelling feature on my 2 other S3's, But the issues continued.
I just disabled the feature on my current S3, and will see if that helps this time.
I was discussing this issue in someone else's thread whose title was about not being satisfied with Sprint, but didn't want to clutter up that thread with an issue as specific as this is.
Any ideas as to what the cause of the above issues are welcomed.
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tymansdaddy said:
I had the same trouble and i came to the conclusion that it was the mute when phone is flipped over setting in the motions menu. may seem like a simple idea but its worth a shot. Hope you get your problem solved.
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I have that feature off.
I'm still not sure what the issue is.
I haven't made many calls after deativating the noise cancelling option.
I'll continue to monitor the situation.

Biker1 said:
I have that feature off.
I'm still not sure what the issue is.
I haven't made many calls after deativating the noise cancelling option.
I'll continue to monitor the situation.
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Consistently having the same problem here.

BJBes said:
Consistently having the same problem here.
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Sprint closed out my trouble ticket, and said their Towers are working properly.
They wrote me an eTicket, and asked me to go to the Sprint store to have my S3 checked out. They said it must be a device issue, and if the S3 checks out ok, to call back and they'll open up another ticket.
I ain't wasting another 4 hours at a Sprint store between traveling to and from the store, and waiting for the S3 to be checked out.
Last time my S3 was checked out, I had to come back a 2nd time to pick up the replacement S3 due to a fault Screen Rotation. A total of 6 1/2 hrs.
I'm on my 3rd S3, and All 3 have had the problem, and I'm through wasting my time.
The issue is either:
- Faulty S3's. Not all customers are having the issue though.
- the way the S3 communicates with the Towers in certain areas.
I'll give it another 2 months, and if the issues remain, I'll get up and go. I'm not fond of the other carriers though, but I need my S3 to work 100% of the time as a Phone.
Having slow as molasses data is bad enough, while other Carriers have been way ahead of us for years.
14 years, and I've Never had these Fading Calls issues.
The problem is that you get caught up in the Never Ending Sprint Trouble Ticket Circle, either because they know what the cause of the issues are, and are not saying, or they don't know.
Believe me, either Sprint, Samsung or Both Know What the Problem is.......
With the above being said, I've noticed my calls are not Fading as Frequently the past couple of days as they have the past 2 months. But that may be due to the fact I've made very few calls. I definitely will be paying attention.

Same issues are still occurring.
Called Sprint to have my ETF waived due to consistently poor service regarding Fading calls for over 2 months.
Rep offered to connect me to account services.
AS was no help, and had quite a different attitude from years ago.
Apologized for the poor service, but the ETF stands as is because they are fulfilling the contract.
After being nice for over 2 months, and most of the 14 years, and getting the run around with the old - -
Must be the Towers
Well have the Towers checked out.
Here's your trouble ticket.
Then it goes like this:
The Towers are ok
Must be your device
Bring it to a store
Then it goes like this:
Your phone is ok
There's nothing wrong with it.
Then I call customer lack of support again:
Oh, your phone is ok?
That's what the store says, but the issues remain.
Ok, I'm sorry to hear that.
I'll open up another ticket for you......
Then the Continued same Old Non Resolution Endless Circle Continues.......
With Hours and hours and hours wasted on the phone, going to the Sprint store, going back to the Sprint store, calling customer lack of support again, and on and on and on.....
It's bad enough when Sprint Plays All their Customers (except for a few) with the BS Data or lack of Data Excuses for All these Years, and most of us Fall into the the Sprintlobotimization Mode, me included.
But that is coming to a Well Deserved End.
After almost 14 years with Sprint, I am Looking Very Forward to Leaving.
The past 2 Months have been Horrendous!!
Oh, the idiot rep had the balls to tell me they can help me to pay the $350 ETF by buying back my S3 for $149!!!!!!!
I laughed at them. You're kidding me, right??
I can sell it for more than double that.
Ok, there you go, they said. That'll help you out.
I verbally blasted the crap out of this Idiot!
I asked where I can escalate this?
They said they're it.
Where can I file a complaint?
They said the BBB
I said I'm also writing the PSC.
I asked what state to file in. State of residence or where issues are?
They said state of issues.
Anyway, see my Signature for what's next.
Good luck to everyone, but don't let Sprint Tread on you too much, and when it gets too much, just leave and save yourself Much Aggravation.

Btw, just a little heads up about Verizon:
Even though I always said they had the best coverage, I always hesitated going to them because of what I thought was their extremely high and ala carte pricing structure. Meaning you have to pay for every little thing when other Carriers included them.
But after researching their plans recently, I found out that things are a little different now, and they are pretty reasonable for my needs. Here's the plan I'll be on:
Unlimited Minutes & Texts w/2GB Data - $100/mo.
Each additional 2GB Data increment is $10/mo.
For example:
If you want 4GB data total, you pay:
$100 + $10 = $120 + taxes & surcharges.
All Equipment Protection - $6.99/mo.
Includes equipment failure, loss, theft, water damage, etc.
The deductible is $99 for loss, theft, or water damage.
They have very generous discounts for employees of many different Companies.
I know what you're thinking.
Only 2GB of Data??
But if you think about it, Sprint Unlimited Data is for slow 3G right now, for most customers.
I will tell you this, and Mark my Words--
When and if Sprint's LTE gets off the ground, Unlimited Data will go Bye Bye.....
In addition, I have read that there are compatibility issues with the equipment they are using to upgrade their Towers, due to using equipment from 2 different manufacturers. This was posted on that Site that keeps up to date on the LTE build out. SEGRU4, or something like that. I posted the link to this topic a while ago. When I find it, ill repost it.
Sprint will not be able to afford to give away Unlimited Data at LTE Speeds to Tens of Millions of Customers, especially with the influx of iPhone customers.
They have to pay for the $$31 Billion dollars they laid out for the iPhone, in addition to the expenses for upgrading their network.
Remember that sprint has already matched the other Carriers regarding:
- Raising the ETF
- Discontinuing the Gold Premier program
- Increasing TEP
etc. etc.
Don't think for a moment that Sprint is going to keep offering Unlimited Data.
That will Stop in a heartbeat.
Anyway, some things to think about.
I made the mistake of renewing my contract 2 months ago, instead of just buying my S3 outright, or just switching Carriers.
As they say, it's better Late than Never.....

[Q] [HELP] Galaxy SIII not ringing 30-40% of time-sometimes auto answers in VM!!!

** UPDATE: Both of these problems (ringing, auto-answer @ VM) have been reproduced on my wife's phone as well... that's 3 SGIII's.
Got this phone on black Friday and am on my 2nd one already (Same exact probs with both). I have had at least 10 phones with Sprint at my current address/location (Richmond, VA) and have never had service or call issues until the GSIII. Had HTC Evo 3d before this, HTC EVO, HTC Touch, Touch Pro, Sanyo 6400, etc, etc...
I am able to reproduce a 25-35% missed call rate in which the caller goes to VM (after ringing and ringing) and my phone does not ring or notify me that a call has been missed... no indication other than a VM appears a few seconds (or minute) later... if a VM was even left.
I consistently have a 3-4 bar (84-87dBm) signal quality/strength.. and even 5 or 6 bars at times while at my location.
The next problem is that on at least 4 separate occasions a caller has called my phone, it never rings like explained above, but this time the caller hears 2-4 rings and it sounds like I pick up and answer... the caller can hear my side.. my mic.. but I have no idea they are even calling. After they are done screaming or talking at me.. I get a Voicemail of them doing so. This is the 2nd phone that is doing this, mind you.
I have searched and searched for this problem with no good results:
I HAVE DISABLED ALL AUTO ANSWER FEATURES, S Voice, and shaking gestures.. all of that. I also DO NOT use a headset in which most auto-answer threads revolve around. In short, it hasn't helped.
Both phones were stock with the Sprint OTA. Android 4.1.1, Kernel 3.0.31-329968.
I have been to the Sprint store multiple times in which they couldn't reproduce the problems.. but I was armed with a video of the call failures.. so they swapped me out to my 2nd SGSIII that hasn't performed any better. I have also been on Sprint Support chat 4-5 times now in which my network area is OKAY and have been through 3 or four factory resets and/or reprograms (Ya, I saved the MSL!) and the problems persist. Sprint is going to be sending me an Airave, but that doesn't provide any comfort that the problems will not happen in other places. Maybe a new ROM can help? Has anyone seen or reported these problems? What are the chances of having 2 bad phones exhibiting the same problem?
While this phone certainly made me cream my pants at first, now that we are married, it's like a bad hangover or something. Might have to switch back to HTC products.. never had a prob with them. This is my first posting, but I have been browsing and ROMing with XDA-Dev for like 5-6 years without an account.. it's the first thing that I can't find an answer for!
EDIT: Forgot to say that I don't have a bunch of crap installed other than the normal trusted GAPPS (No GVoice) and similar.. I'm privy to the crap out there.

Update PRL and profile, if it doesn't work ask for an airave from sprint.
Sent from my SPH-L710 using xda app-developers app

dante32278 said:
Update PRL and profile, if it doesn't work ask for an airave from sprint.
Sent from my SPH-L710 using xda app-developers app
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Ya, updated PRL and Profile many times and had it pushed OTA by Sprint while on support chat. Have an airave coming, but going to be sending it back.. it is not isolated to my home.. so I don't need this kind of thing to happen at anytime, anywhere. I am going to be threatening with a FCC and BBB complaint citing privacy concerns to cancel my service without an ETF tomorrow morning in person at the Sprint Store. On my phone, and my wifes phone, known and unkown callers are being given a one-way "line of communication" to our phones without our knowledge instead of being directed to VM. This part of service is purely on Sprints side and has nothing to do with the phone. I suspected there were problems on my other phone before the GSIII but couldn't ever prove it and was quite a bit more sporadic than it is now. Now I have video of it happening 6 times on two different phones within a 20 minute period. Unacceptable. Off to Verizon I go after over 10 years with Sprint.

PHAZED999 said:
Ya, updated PRL and Profile many times and had it pushed OTA by Sprint while on support chat. Have an airave coming, but going to be sending it back.. it is not isolated to my home.. so I don't need this kind of thing to happen at anytime, anywhere. I am going to be threatening with a FCC and BBB complaint citing privacy concerns to cancel my service without an ETF tomorrow morning in person at the Sprint Store. On my phone, and my wifes phone, known and unkown callers are being given a one-way "line of communication" to our phones without our knowledge instead of being directed to VM. This part of service is purely on Sprints side and has nothing to do with the phone. I suspected there were problems on my other phone before the GSIII but couldn't ever prove it and was quite a bit more sporadic than it is now. Now I have video of it happening 6 times on two different phones within a 20 minute period. Unacceptable. Off to Verizon I go after over 10 years with Sprint.
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I'm having the same problem with my gs3,and my wife's gs2. Happens anywhere. No rhyme or reason. It also started happening to ore members of my family. Did everything you did. Sprint has no idea,or at least is denying any wide spread problems. Any updates or is your phone still doing this?