Just wondering if anyone else has had to call t-mobile about there TP2. When I did about not being able to connect to GPRS Edge or 3G the tech support said they have no known issues or support topics on the TP2 and told me to do a Hard Rest. How has everyones elses experience been.
I'm kind of surprised they didn't give you tips on the MyTouch3G since almost every time I've called them they mix the awesome TP2 up with that damn phone.
Anyway, I'm not really surprised that they couldn't help you. What's the problem though, maybe we can help? Give us the symptoms & all, be thorough buddy.
LOL, sounds very familiar! Better yet, They no nothing about Windows Mobile! That's why XDA is here to assist you
Well before the TP2 came out and I asked about a release date they gave me the info on the MyTouch. The problem was I couldn't send or recieve emails or get online it said there was a connection issue so the technician said all she could tell me what to do is a Hard rest which worked for a few days but it happened again today so I had to Go to Start/ Setting/ Connections tab/ Connections Icon. Then goto Manage existing Connections. Pick T-mobile Data and Edit. On the first screen do Nothing and goto Next ( the next page) Access Point Name delete what it is and type wap.voicestream.com then click Next then Finish then that helped me get a connection without having to do a HARD RESET thank GOD for our own knowledge and everyone at XDA.
i had a connection problem that was due to the TP2 automatically setting up the internet connection as "T-mobile Internet" when the email was trying to use the "Internet" connection.
Think i just deleted the "Internet" connection settings which were redundant.
good luck with tmobile.
Most of the US cellular support reps can't even figure out their right hand from their left. Good luck getting support for your cutting edge phone!
cmd512 said:
Most of the US cellular support reps can't even figure out their right hand from their left. Good luck getting support for your cutting edge phone!
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US Cellular as in the company, or US Cellular as in the United States?
Talked to T-Mo 3 times since picking up my tp2. I got my phone 4 weeks before release so they didn't have much on it. The first call went well though as it was an mms issue dealing more with starting mms with them than phone settings. That was the first week, they had no clue. The second was a week before official release when I noticed that they showed their 3g network active in my area and I wasn't picking it up. This guy knew the phone well and knew Wmo but there was still no support info there. Turned out the 3g network wasn't active yet though their info said it was. 3g went active 2 days later and tp2 had no issue. The last was a week ago as I was constantly getting a message from their visual voicemail system even though that's not available for this phone. This guy was great and loved the phone. Was picking one up himself supposedly.
californiarailroader said:
US Cellular as in the company, or US Cellular as in the United States?
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That was a blanket insult, so it was for all reps in the US. There was a (marginal at best) improvement when I went from Sprint to T-mobile, but for the most part, most of them are still clueless...
I do rarely get surprised when I get one on the line that seems to know their ****... but yeah, very rare. Almost endangered maybe.
TmoUSA are pretty useless i scratched my battery door and i wanted to buy one. they tried to sell me a my touch 3g door. Lets not even go with HTC USA they dont even carry the battery door or the stylus and told me to look online for it. How can a company not carry their own supplies???
codykemper said:
Just wondering if anyone else has had to call t-mobile about there TP2. When I did about not being able to connect to GPRS Edge or 3G the tech support said they have no known issues or support topics on the TP2 and told me to do a Hard Rest. How has everyones elses experience been.
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I have had pretty good luck so far. made 4 calls for help while I had the wing, 3 of 4 calls had good techs. With TP2 I called about the hotfix with Tmo TP2 showing only 256mb instead of 288mb, Had all updates sent to my TP2 OTA. The tech even knew about XDA, I was impressed...lol
Gman65 said:
I have had pretty good luck so far. made 4 calls for help while I had the wing, 3 of 4 calls had good techs. With TP2 I called about the hotfix with Tmo TP2 showing only 256mb instead of 288mb, Had all updates sent to my TP2 OTA. The tech even knew about XDA, I was impressed...lol/QUOTE]
say what???
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xnifex said:
Gman65 said:
I have had pretty good luck so far. made 4 calls for help while I had the wing, 3 of 4 calls had good techs. With TP2 I called about the hotfix with Tmo TP2 showing only 256mb instead of 288mb, Had all updates sent to my TP2 OTA. The tech even knew about XDA, I was impressed...lol/QUOTE]
say what???
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Some of the Tmo TP2 showed incorrect mem size, and mines was one of them. all fixed now with update. Maybe hotfix was the wrong term... how about update
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Gman65 said:
Some of the Tmo TP2 showed incorrect mem size, and mines was one of them. all fixed now with update. Maybe hotfix was the wrong term... how about update
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I know about the issue, i just didn't know that Tmo had an update for it. How did you find out?
xnifex said:
I know about the issue, i just didn't know that Tmo had an update for it. How did you find out?
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Sorry misunderstood you, I saw it on tmonews. So that was one of the things I checked when I went to the tmo store to see the phone. The demo phone showed 288mb so I figured all was good in the world...lol So when I got mine it showed the wrong amount. Called C/S and the tech checked and said my phone did not have a of the updates... Called the tech back from different phone and she sent the update to my phone OTA one reset and was good to go.
They have always been helpful with my Wing but it seems like the people they have now are retards or TEMPs they just don't know alot about the phone. A good way to screw with them in a playful way is tell them your giving them a 5 out of 5 for this call I guess its there ranking system and they always ask if I work for them and how I know that.
Is anybody else pissed that we paid $350 $400+ in CA with taxes and Verison is getting theres for $199
Heres the truth about Customer Care
As an employee who works for Tmobile Customer Care I get to see what its like for the retards who work there, they get promoted. Tmobiles customers supposedly want courtesy and concern and a "RIGHT FIT". The rep is to be quick(call is under 345 seconds), offer self helps(check minutes, balance, etc), perform a visual audit(tell you how you are doing over last 3 monthes on minutes), and show immediate concern(basically speak some kind of concern statement like " I know its important to be able to send email on a device like the TP2"). The care side of the company is being run by people who dont understand cell phones but rather they think they understand people. I think its bull**** especially when someone calls and needs help in fixing a problem and not to be baby talked or to be told some fake concern statement because the rep needs a good score. People just want the broken stuff fixed and they want to talk to someone who knows what their talking about. This is a major reason why the retards are running the show. The good reps who know whats going on get run off because they cant "perform" because their calls take longer simply because the customer knows when they found a good one on the line and gets everything they can because the next time they call it may not be such a good rep.
Greyfoxzero I give you a 5 out of 5 for that post. 9-10 employees are nice and bubbley and I love talking to the girls with the Mid West accent. They do a good fast job with everything they do but with high end stuff its a little harder if theres a problem the Customer Service person tries to help you but says they've never seen the phone or touched the phone before so they send you to technical support. ( Why not just have us start off there in the begining) Then we deal with Tier 1 2 3 then the We're sorry we can't help you Hard Reset your phone or Mail it back to us.
Greyfoxzero said:
As an employee who works for Tmobile Customer Care I get to see what its like for the retards who work there, they get promoted. Tmobiles customers supposedly want courtesy and concern and a "RIGHT FIT". The rep is to be quick(call is under 345 seconds), offer self helps(check minutes, balance, etc), perform a visual audit(tell you how you are doing over last 3 monthes on minutes), and show immediate concern(basically speak some kind of concern statement like " I know its important to be able to send email on a device like the TP2"). The care side of the company is being run by people who dont understand cell phones but rather they think they understand people. I think its bull**** especially when someone calls and needs help in fixing a problem and not to be baby talked or to be told some fake concern statement because the rep needs a good score. People just want the broken stuff fixed and they want to talk to someone who knows what their talking about. This is a major reason why the retards are running the show. The good reps who know whats going on get run off because they cant "perform" because their calls take longer simply because the customer knows when they found a good one on the line and gets everything they can because the next time they call it may not be such a good rep.
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Dude you hit the spot on that one. Im just little annoyed that htc or t-mobile wont sell me a battery door they keep bouncing me back to htc and htc to t-mobile. but im happy with t-mobile i prefer great customer service than having some rude employee giving me attitude. i had very bad experiences with cingular/att and sprint and verizon. so i prefer going through this than having to be mad at a company and having to deal with it.
Related
I've heard the rumors... T-Mo's customer service is legendary. They're the best in the game. Everyone says so!!
Rewind: October 2007. I was a Sprint customer. After 3 years of hell with Nextel, no service in Rhode Island, replacement phones, billing errors, and long wait times, I became an ex-Spring customer when I threatened to leave Sprint for T-mobile, and the customer service SUPERVISOR said to me "You do what you have to do..." *click* and hung up on me. So I did just that... I walked into a t-mobile store and bought a wing.
Fast-forward: Today. It's now 6 months later. I've had 3 warranty replacements on the Wing, then (because I was fed up with the wing) I asked for an alternate model. They told me the only other "multiple exchange" model was the Dash. So they sent me a dash (which I can't figure out because it's cheaper). That was 3 weeks ago. Today, I noticed a bunch of white lines on my screen (see my other post for a screen shot).
I just got off the phone with T-mobile. They confirmed that this is a problem with the Dash, and the brackets holding the screen apparently break for no reason at all, causing this problem. It can happen for any or no reason at all. Well, the wing might be slow and lock up and reboot itself when it wants (though I fault t-mobile's ****ty software for that) but at least it kept it's screen in tact.
So I told them I wanted a wing back. They refused, because I did not qualify for the multiple exchange, since it was only my first dash. I told them I needed a phone that DIDN'T lose it's screen at random, so I wanted the Wing back (which is what I originally paid $300 for) and they said no, because that only applies if I had 2 or more defective dash's. What the hell is wrong with this company!?!? They can't send me a Blackberry Curve (even though it's the EXACT same price as the Wing), they can't send me ANYTHING, not even a basic phone. They said if I wanted the wing now, it would cost me $400!!!
Now, looking back at Sprint, with their new CEO (who has vowed to clean up customer service) and their newest plan (simply everything), and the coolest phone I've ever seen (the Sprint "Touch") I think I'm going to pay the early termination $200 fee and switch back to sprint when I get my $600.00 economic stimulus check from the government in May, and I told the t-mobile guy that too. He said "Well, sorry to hear that, but there's nothing we can do for you..." <-- What the hell is that??? What happened to customer service? I left Sprint because they sucked, and now they're getting better and T-Mobile sucks.
Looks like I picked a bad time to leave Sprint and an even worse time to join T-Mobile.
WARNING TO ALL THOSE WHO ARE THINKING ABOUT SWITCHING TO T-MOBILE OR BUYING A PDA FROM T-MOBILE: DON'T do it!!! If it's a bad model, you'll be stuck with it!!
I am SICK of getting new phones every month in the mail. It takes me about 6 hours to get my phone looking & acting the way it should. I have to flash the ROM, copy pim.vol, change the theme, remove the stupid "callstart.wav" file, hack the **** out of the registry, and set up email, internet connections, and everything else. I've wasted countless days of my life doing this.
I've reached the end of my tether. I hope a perspective T-mobile customer reads this and it helps them decide to NOT go to T-mobile. Likewise, I hope a higher-up at T-mobile reads this and gets the message.
LMFAO Dude grow up.
SpringfieldXD45C said:
I've heard the rumors... T-Mo's customer service is legendary. They're the best in the game. Everyone says so!!
Rewind: October 2007. I was a Sprint customer. After 3 years of hell with Nextel, no service in Rhode Island, replacement phones, billing errors, and long wait times, I became an ex-Spring customer when I threatened to leave Sprint for T-mobile, and the customer service SUPERVISOR said to me "You do what you have to do..." *click* and hung up on me. So I did just that... I walked into a t-mobile store and bought a wing.
Fast-forward: Today. It's now 6 months later. I've had 3 warranty replacements on the Wing, then (because I was fed up with the wing) I asked for an alternate model. They told me the only other "multiple exchange" model was the Dash. So they sent me a dash (which I can't figure out because it's cheaper). That was 3 weeks ago. Today, I noticed a bunch of white lines on my screen (see my other post for a screen shot).
I just got off the phone with T-mobile. They confirmed that this is a problem with the Dash, and the brackets holding the screen apparently break for no reason at all, causing this problem. It can happen for any or no reason at all. Well, the wing might be slow and lock up and reboot itself when it wants (though I fault t-mobile's ****ty software for that) but at least it kept it's screen in tact.
So I told them I wanted a wing back. They refused, because I did not qualify for the multiple exchange, since it was only my first dash. I told them I needed a phone that DIDN'T lose it's screen at random, so I wanted the Wing back (which is what I originally paid $300 for) and they said no, because that only applies if I had 2 or more defective dash's. What the hell is wrong with this company!?!? They can't send me a Blackberry Curve (even though it's the EXACT same price as the Wing), they can't send me ANYTHING, not even a basic phone. They said if I wanted the wing now, it would cost me $400!!!
Now, looking back at Sprint, with their new CEO (who has vowed to clean up customer service) and their newest plan (simply everything), and the coolest phone I've ever seen (the Sprint "Touch") I think I'm going to pay the early termination $200 fee and switch back to sprint when I get my $600.00 economic stimulus check from the government in May, and I told the t-mobile guy that too. He said "Well, sorry to hear that, but there's nothing we can do for you..." <-- What the hell is that??? What happened to customer service? I left Sprint because they sucked, and now they're getting better and T-Mobile sucks.
Looks like I picked a bad time to leave Sprint and an even worse time to join T-Mobile.
WARNING TO ALL THOSE WHO ARE THINKING ABOUT SWITCHING TO T-MOBILE OR BUYING A PDA FROM T-MOBILE: DON'T do it!!! If it's a bad model, you'll be stuck with it!!
I am SICK of getting new phones every month in the mail. It takes me about 6 hours to get my phone looking & acting the way it should. I have to flash the ROM, copy pim.vol, change the theme, remove the stupid "callstart.wav" file, hack the **** out of the registry, and set up email, internet connections, and everything else. I've wasted countless days of my life doing this.
I've reached the end of my tether. I hope a perspective T-mobile customer reads this and it helps them decide to NOT go to T-mobile. Likewise, I hope a higher-up at T-mobile reads this and gets the message.
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Looks like someone woke up on the wrong side of the bed today! I for one would never EVER go to sprint. I don't care how much 3g or EV-DO they have...I used to be work for sprints technical support desk and i absolutely hated it! all they cared was for you to get off the phone as quickly as you could try to sell some add-on crap that you didnt need... retrigger the IOTA (internet over the air refresh) and get off the phone ASAP! and the reson why the tech do this is they dont get a bonus if they dont have an average call time under 7 minutes! i went to work for them thinking it was a technical job and all it was , was a front for over the phone sales! i was only there for 8 months and i hit the door as soon as the opportunity arose.
Maybe its you, not the phones. Ever think about that.
T-Mobile is not here to exchange any phone "YOU" decide to mod, drop, throw, dunk,etc.
They have a limit on how many, per customer, can get an exchange.
There is a thing called insurance you can buy from them, for this specific reason.
Pay up to keep getting a new phone every 4-6 months.
And see, I am the exact opposite of what the first poster said, I am a current SunCom Wireless customer, who was just bought out by T-Mobile, and I have had nothing but good things from TM's customer service. I called them about getting a Wing, and if they would provide me with a TM SIM card that would work with my SunCom plan....which wont work of course, so instead they say-"Hold on one moment and let me look at your account...(so I give em my account number, a SUNCOM account number mind you)and the dude comes back and says, well with your anytime rewards(basically 5USD off of a new phone that yoy get for every month you stay with SunCom), you can get a Wing for 249.99, and we will go ahead and SIM unlock it for you before we ship it, so that you can use it with SunCom. Then when SunCom and TM become one company, we will send you a TM SIM card(because thats what they are doing with everybody) and you will still be able to use your SunCom services and current billing prices." So of course I say hell yeah, and give the guy my debit card number, and he comes back and says, "Oh, and you also qualify for free next day air!" so hell yeah, I do LOVE TMs customer service already, and im not even one of their customers yet! BTW, teh Wing=AWESOME!
I sort of had a similar experience.
I had a Shadow, and did not like it, I really wanted the Dash to begin with..
I called and asked to send the Shadow back, and that was fine, but they wanted me to pay $200 upfront.
After thinking about it, I said no.
Called back asked for a supervisor, who immediately called the proper department, got my phone sent out FREE, gave me the rebate instantly, and also sent me a free bluetooth headset.
I have no problem with T-mobile, but if you do, call back and ask for a supervisor.
I LUV me dash and I think that Tmobile is probably the best mobile phone company. Hell they didn't ever try to sell up, but they did help me downgrade my plan with courtesy and respect and no additional months on my contract.
As to your problems with the Dash, I am sorry I would still get another. Even great products have some problems with them. I have had my Dash for over a year and couldn't possibly be more pleased. I keep it in a case and it is in pristine condition. My contract is over and I really would like a 3g device but there isn't anything I would like more than the dash out there. Especially with google's web page compression and the opera mini.
I work at IT at a hospital and most...no every smartphone has KNOWN problems with them. Please don't ask about getting a TREO..... You won't see known issues broadcast anywhere unless you are an major enterprise client. Cellular companies don't usually ever mention problems to nickel and dime clients.
My sister has major problems keeping a working cellphone for more than 4 months since they stopped making them large plasic bricks in the 90's. She has had her Dash for over a year as well. It has a large crack in the screen (no actual harm just a large crack). Various large gashes and the power button has to be pushed extra hard but it's still workin! So if you ask me it is a brick.
Tmobile is different. They only have edge no 3g at all that is a dealbreaker with enterprise clients. They only have nickel and dime clients. I think in general Tmobile have to be nice to their personal clients and they are. Just don't put a pink logo on your website!
Allright... for those of you telling me to "Grow up" and "Maybe it's not T-mobile, it's you" First of all, I'd like to remind you that I'm at least being polite to you. See, I reply to topics to give USEFUL information, not scathing remarks. That makes for somethign we like to call "a pleasant atmosphere". Perhaps you've never heard of that before. So how about YOU grow up? Thanks
I'd also like to point out that "I" am hardly the reason for the following WING issues:
Phone #1: Random reboots, battery lasted for 2 hours max, touch screen would stop working, and only come back after a reboot.
Phone #2: Extremely slow (timed: 34 seconds for the start menu to appear after pushing the start button.. OUT OF THE BOX), random reboots.
Phone #3: Internet would not work at all. On the phone with PDA Tech support who walked me through everything he wanted me to do, then finally HE suggested replacing the phone.
Phone #4: Would not power on at all.
Phone #5: The dash: Everything is working fine. Today, while sitting on my desk (e.g. not being dropped, submersed, etc.) a bunch of white lines appear on my screen. A member of this board said he had the same problem, and even T-Mobile said it was a known issue...
I'm sorry, but please explain to me HOW that is "me" and not t-mobile!??! You've obviously proven to me what great intelligence you have by demonstrating your innate, Jedi-like ability to sit at a keyboard and say "Dude, grow up" and "Maybe it's you not t-mobile" So please explain, Captain SDA... I eagerly await your solution to "my" problems with these "perfect" phones.
My mom once told me "If you don't have anything nice to say, don't say anything at all". Clearly your moms never told you that, Perhaps you should ask YOUR mom for that same advice. Judging by your superior online personalities, that shouldn't be too hard: Just leave your basement and walk upstairs. I'm sorry you don't understand the value of a dollar, and the fact that I have now spent $300 on a phone that doesn't work, and I religiously pay my bill for a service I can barely use. I'm sorry that upsets me. You're right, I shouldn't complain about that.
*** sigh ***
For the rest of you: Thanks for the advice about going back to sprint. The only reason I'm even thinking about it right now is because of all the good things I heard about the new CEO and the changes he's making, and I'm excited about the Samsung Instinct as well as the Sprint HTC Touch, which I personally got to use and it was lightning fast!!
My point was that T-Mobiles history with you as their customer.
When i read the story, i thought, this guy has no luck with phones. Do you honestly think T-Mobile will start giving away replacements to a person that has a history of mishaps? Look at it from their point of view also.
The thing is these days, people think everything is about themselves.
Sorry if you hate my replies. I tell things the way I see them. I don't sugar coat anything.
If you had said THAT instead of "Dude grow up" at first, it would've been a little nicer, don't you think?? Do you think I don't have enough on my plate already, after bleeding out all kinds of money for a damn phone & service that I can't even use, without having to put up with wisecrack remarks??
Yes, I DO expect T-Mobile to stand behind their products.
I respect the hell out of calling shots as you see them, but I question HOW they're seen. Throw me a bone, will you??
SpringfieldXD45C said:
If you had said THAT instead of "Dude grow up" at first, it would've been a little nicer, don't you think?? Do you think I don't have enough on my plate already, after bleeding out all kinds of money for a damn phone & service that I can't even use, without having to put up with wisecrack remarks??
Yes, I DO expect T-Mobile to stand behind their products.
I respect the hell out of calling shots as you see them, but I question HOW they're seen. Throw me a bone, will you??
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*tosses a bone in the air *
Kidding
SPRINT!!!
you know even if i had 10 phones break on me, through running normal software or even modified i would like the company to replace, even if it was my fault... thats what u pay insurance for and thats what makes great customer service. Think about it... how many people know more about the phones then someone that modifies them? not your average user, i referred about 15 people just because sprint is so good with me breaking my phone anyway i did( twice but w/e), not just a new phone but every little thing(a new box, battery, phone, 2x stylus, etc...). no need to grow up its a normal thing to worm someone about a HORRIBLE service provider, i've had sprint for a couple months no complaints, well maybe my bill once but i just shot them an email about my bill being $300, next day they gave me an extra $500. if u switch to sprint get the sero account and you may want to do it fast because no one knows how much longer that type of plan is going to be available....
atomiix said:
you know even if i had 10 phones break on me, through running normal software or even modified i would like the company to replace, even if it was my fault... thats what u pay insurance for and thats what makes great customer service. Think about it... how many people know more about the phones then someone that modifies them? not your average user, i referred about 15 people just because sprint is so good with me breaking my phone anyway i did( twice but w/e), not just a new phone but every little thing(a new box, battery, phone, 2x stylus, etc...). no need to grow up its a normal thing to worm someone about a HORRIBLE service provider, i've had sprint for a couple months no complaints, well maybe my bill once but i just shot them an email about my bill being $300, next day they gave me an extra $500. if u switch to sprint get the sero account and you may want to do it fast because no one knows how much longer that type of plan is going to be available....
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Yea but the key element of your situation that makes it different from the person that made this thread is that you have INSURANCE! things are a whole heckofalot different when you have insurance. When you don't, you stand a chance at ending up like this poor guy! The only thing about insurance i absolutely despise is you always get a reburb.
I have to disagree...If i had a company and sold you a phone. If you modify the rom in any way, warranty is void.
I think even with insurance it gets voided. (I may be wrong)
Mikey1022 said:
I have to disagree...If i had a company and sold you a phone. If you modify the rom in any way, warranty is void.
I think even with insurance it gets voided. (I may be wrong)
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No because most insurance plans cover damage ... which cover both physical and software.firmware damage.....
pudgedaddy said:
No because most insurance plans cover damage ... which cover both physical and software.firmware damage.....
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original and modified firmware?
Mikey1022 said:
original and modified firmware?
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Yes! Heck even if it didnt and the insurance covered only physical damage. I'd beat the heck out of the phone so it wouldnt turn on to find out which firmware or ROM was installed. I mean if you think about it , the phone companies make a buttload of money gettin $5 ( or more) a month for monthly insurance charges,,,, then the customer still has to fork out a deductible when they use the insurance. So trust me, I'd love to offer insurance. Lastly most insurance policies limit the nunber of exchanges to 2 or 3 per year. so it would insure that they couldn't abuse the insurance plan
it sucks about the issues you are experiencing, but do you think this is the right forum (no pun intended) for this issue? in my opinion, you will have better luck discussing this issue with mid - senior level management at T-Mobile USA; not with a bunch of people looking to modify their mobile devices.
johnnylavah said:
it sucks about the issues you are experiencing, but do you think this is the right forum (no pun intended) for this issue? in my opinion, you will have better luck discussing this issue with mid - senior level management at T-Mobile USA; not with a bunch of people looking to modify their mobile devices.
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I agree. The mods should close this thread
I have no other place to vent, and to be honest, I was hoping to get a former T-mobile employee (or someone) who would send me a PM or leave a post with a bit of a tip in it.
If nothing else, I'm outraged and I need to vent (something wrong with that??) It's only natural.
By the way, this has nothing to do with insurance... this is still warranty!! And how do you figure flashing the ROM voids the warranty?? It changes no physical part of the phone... and as long as you can flash the factory ROM back onto it, (thus making the phone still useable) what harm was done?
I see nothing in the warranty about flashing the ROM as being grounds for voiding.
I am currently running a modified rom (calkulins). I called them regarding terrible reception in my apartment (0-1 bars with dropped calls) in hope of getting an airave. They wanted me to bring my phone into a store to get it checked out. Should i restore it to stock rom before i bring it in?
trantua4 said:
I am currently running a modified rom (calkulins). I called them regarding terrible reception in my apartment (0-1 bars with dropped calls) in hope of getting an airave. They wanted me to bring my phone into a store to get it checked out. Should i restore it to stock rom before i bring it in?
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What do YOU think YOU should do since it YOUR phone... Lets be honest here do you really need to ask that question? Jus Sayin!
I was just wondering since i couldnt find a thread on it via this forum or google. I wasnt sure if they would check if i was running a custom rom.
Do a Nandroid backup and then restore to pure EL29. They would almost certainly tell you the problem was caused by the custom Rom. Once they determine the phone is fine you can restore back to your everyday setup and get your airrave
Thanks. I'll do that. Just have to find that tiny usb device to reset my counter.
No... with Sprint (at least for the majority) there is no reason to worry about software on your device. Chances are they will just open it up check for water damage and check to see if the antenna is messed up.
I can't say this is the case for all stores. I know the store I work for does not care along with the majority of stores surrounding. If they feel its a software issue they will just do a hard reset on the device to see if it solves the issue.
If you were sending it in to Sprint vs at a store then I would say it would be different.
Maybe also use a USB jig to reset the download count to be on the safe side also.
Idk what their issue is, I got an airave for free when i *****ed about my service and did it all via phone, no store visit. And yes my service sucked even on stock.
Sent from my SPH-D710 using XDA App
Can this work even if u have the prefect reception i just wanna get an airwave just to say i have one lol
Sent from my SPH-D710 using xda premium
I called sprint a month ago and told them I had been having reception issues for months and they offered me an airave right away for free. I would try calling back and asking them to send you one. It improves reception but doesnt always connect plus you have to run a long wire for the gps to connect. you would think with technology it would be more sophisticated but for free and better reception it works.
Ask for retentions department.
Sprint Care is able to see the number of dropped calls. If you are indeed dropping calls, just tell them that you should not have to drive to a store to verify what they should already be able to see.
my reception at the house has been junk recently - 4 bars to 0 and calls are getting dropped. I haven't updated the modem, but I did update my PRL today and the signal has been strong since then.
Yeah I ordered an airave last fall through customer service (*2) and they sent it right away after I told them about my reception problems. You should try and call again because there is no reason why you should take it to the sprint store.
or hell, just call and tell them you already went and they said it was fine haha. but yeah, its weird that there asking you to send it in to a store if you called customer service....unless you called a store?
playya said:
What do YOU think YOU should do since it YOUR phone... Lets be honest here do you really need to ask that question? Jus Sayin!
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This is helpful how?
robbyr said:
This is helpful how?
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My bad but I guess I just don't see the need to start a thread about should I reset my phone to take back to Sprint. I understand what he wants to do but lets be honest... Safest thing in this situation is cover all your bases and just reset to stock take it in let them look at it and then root when you get back home. Honestly rooting is not hard on this phone and unrooting is just as easy....
So my form of helping was to not have threads like this for questions that honestly are just common sense...
@OP - I meant nothing negative to you directly and I apologize for all the sensitive people who don't like what I said....
Good luck on your AirRave I have one and its well worth it for free
Thanks for the help everyone. I contacted sprint again and re-explained my situation. They informed me that one of their towers has been down since November, which is strange because the lady I spoke to before said there was no reports regarding that. I am still skeptical and still no airave.
No harm done playya. It was more of a frustration since i work at a hospital and need to know if I have to come in early for a post-operation evaluation. I've had instances when phone calls/texts don't come through, so i would have to wake up at 3-4AM, reboot my phone, drive a mile away, and see if i get a text/voicemail. My friend who has sprint and visited me had the same issue. I'm very close to changing my service.
It's been 2 weeks in, about 10 calls to sprint with a drop call almost every time, and they still haven't resolved this issue. They've scheduled callbacks but haven't received one yet. During my drop calls, half the time the reps don't bother calling back.
They keep saying that the "down tower" is fixed and close my ticket, then when i call saying that my signal is unchanged, there is another outtage. I hope this is worth their hassle, because there's going to be 10 lines transfered (3 on mine and 7 on my extended family.)
Sorry for my rant, but this has been frustrating.
Next time you call explain the situation and past history and politely insist that the rep open a network CTMS ticket.
Even after two months of getting 8107 update AT&T is not releasing 8107 update. When asked most of us are getting a response "What update? AT&T has no knowledge of update".
Some of us on AT&T forum are taking a Best Business Bureau route, to lodge complaint on AT&T. All of us got a call from AT&T, and to all of us they said “We don’t know anything about the update yet, but if we get enough complaints on BBB, AT&T may take action and release the update.
So I am asking XDA members who are on AT&T and using WP7 to help the cause and lodge complains with BBB.
Could you please spend few minutes and file a complaint. Just mention the device you are using, and mention even though you are facing keyboard issues AT&T is not delevering the fix which rectifies the issue.
Bumping for a good cause.
mvadu said:
Even after two months of getting 8107 update AT&T ...
Could you please spend few minutes and file a complaint. Just mention the device you are using, and mention even though you are facing keyboard issues AT&T is not delevering the fix which rectifies the issue.
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I like that. in on it.
I just cancelled Tmobile because of this, the disappearing keyboard, after dealing with it for 5 months I can't do it anymore. Tmobile was just going to keep sending the same HD7 with the same software....
Sent from The ACSyndicate Tower using XDA Windows Phone 7 App
Great idea.... I completed mine... We need to really to get the word out on this!!!!
i got tired of waiting and pushed the update myself
not that it excuses atts ineptitude
The Better Business Bureau is a for profit corporation that boosts company ratings for cash. The problems with this attempt is that 1) the BBB is not well respected and 2) AT&T could just pay them off. Their fees are not expensive for a major corporation and, if AT&T is already a BBB member, you can bet nothing will come of this. -.-
sentimentGX4 said:
The Better Business Bureau is a for profit corporation that boosts company ratings for cash. The problems with this attempt is that 1) the BBB is not well respected and 2) AT&T could just pay them off. Their fees are not expensive for a major corporation and, if AT&T is already a BBB member, you can bet nothing will come of this. -.-
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May be.. If you refer to AT&T forum, we are also filing complaints with
1. FCC
2. FTC
3. Elected members (I can't do that part since I am not a US citizen)
I said this on AT&T forum
I don't see any of them hurting AT&T or forcing them to do the right thing, but I am at least getting a satisfaction of "I tried everything I could".
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THis is why i don't really want to buy the breaded phone that much, since the Network Provider can decide to skip an update if they want to.
mvadu said:
May be.. If you refer to AT&T forum, we are also filing complaints with
1. FCC
2. FTC
3. Elected members (I can't do that part since I am not a US citizen)
I said this on AT&T forum
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What option did you pick with the FCC complaint?
Wireless Telephone > Billing, Privacy, or Service Quality Complaint?
I filed service quality complaint
https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000B
what about complaining about 4G Speeds
Has anybody had problems with the 4G Speeds on their Windows Phones? The first day that I had my Samsung Focus S, I was getting decent speeds on 4G, I believe that they were just about 8-10mbps down and 2-3mbps up. After about a week or so the speeds have dropped. I am now only getting 2-4mbps down and >2mbps up. I have read that other people have been having this problem as well, saying that AT&T is throttling speeds for Windows Phones. Just wanted to see if anybody else was having this problem and if they are, I figured this would be as good a time as any to complain about both the issues.
Thoughts?
michael_chea7 said:
Has anybody had problems with the 4G Speeds on their Windows Phones? The first day that I had my Samsung Focus S, I was getting decent speeds on 4G, I believe that they were just about 8-10mbps down and 2-3mbps up. After about a week or so the speeds have dropped. I am now only getting 2-4mbps down and >2mbps up. I have read that other people have been having this problem as well, saying that AT&T is throttling speeds for Windows Phones. Just wanted to see if anybody else was having this problem and if they are, I figured this would be as good a time as any to complain about both the issues.
Thoughts?
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Mine seems to have stayed the same since I got mine around 4-5mbps down and 1-2mbps up. I got mine November 2011. When I go to Minneapolis I get 7-10mbps down and 2-3mbps up. Maybe you are just in a congested area for 4G? More and more 4G phones are getting turned on to the network every day. My brother in law has my old Samsung Focus and his 3G seems faster than my 4G at times lol.
goldenpipes said:
Mine seems to have stayed the same since I got mine around 4-5mbps down and 1-2mbps up. I got mine November 2011. When I go to Minneapolis I get 7-10mbps down and 2-3mbps up. Maybe you are just in a congested area for 4G? More and more 4G phones are getting turned on to the network every day. My brother in law has my old Samsung Focus and his 3G seems faster than my 4G at times lol.
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In Madison WI, I always get only around 1-1.5Mbps down and 0.13 Mbps up. Sometime at the same spot if we try with a iPhone we get 2Mbps. I went and asked T&T store, and they said its the load on the network. It might be, since on few occasions I have seen 7Mb down.
What is the features added for 8107 update?
tyeabc said:
What is the features added for 8107 update?
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Update 7.10.8107.79
On-screen keyboard. Fixes an issue to prevent the keyboard from disappearing during typing.
Email. Fixes a Google mail syncing issue.
Location. Fixes a location access issue. With this fix, the Me feature in the People Hub sends anonymous information about nearby Wi-Fi access points and cell towers to Microsoft only if you agree to allow the Check In function to access and use location information.
Security. Revokes digital certificates from DigiCert Sdn Bhd to address an encryption issue.
Email threads. Fixes an email issue related to Microsoft Exchange Server 2003. With this fix, when you reply to or forward a message, the original message is now included in your response.
Voicemail. Fixes a voicemail notification display issue that occurs on some European and Asian networks under certain conditions.
Strike_Eagle said:
THis is why i don't really want to buy the breaded phone that much, since the Network Provider can decide to skip an update if they want to.
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eggs zackery. the phones, tied to carriers, and enforced with ridiculous contracts and perpetuated with bandwidth idiocities wreck what could be awesome cellular nirvana.
i have a name and number from the offices of president of ATT mobility. the guy is really cool and has helped me out on a few different occasions after i filed a BBB complaint. they are really good at responding to BBB complaints.
deleted
good luck with that lol i really dont think att has to give u anything.
**** just think of the 90's when most phones had no updates and if they did u think att just flashed your phone nope they did not unless it was a real problem.
just my 2 cents i would not hold your breath to long u might die lol
Since getting my Lumia 900 on the 14th I have replaced it twice. First was for the quality of the earpiece speaker. Second for the purple screen bug.
So I now have a descent but not great sounding earpiece but I am having serious call issues.
Often when people call me it tells them my number is not a working number. A lot of people call me and tell me it goes straight to voice mail. When that happens there is no call in the history just the voice mail. All the while I have nearly full LTE.
Sitting on the phone for an hour with At&t this morning I finally landed at a "tech" support person who obnoxiously stated if I am having trouble to get a Motorola or iPhone. The service is what it is and will not get any better on my phone. I switched from Tmobile and cannot believe the way I was treated by this rep.
So completely annoyed right now.
So is anyone else having these issues?
It's too bad you are having such a bad experience. It sounds to me like some of the issues with the calls are due to network and possible AT&T provisioning issues or something similar but not the phone itself.
My Lumia 900 sounds great, some of the best call quality on a phone I've had. I think possibly better than my iPhone 4S. I have had very few issues with mine.
I've heard of others having the purple screen issue but very few people having speaker or earpiece problems. I would continue to return it until you get one that works like it should.
LordGreylock is right. I will start by going to an AT&T corp store and ask for a new SIM card. That typically clears out most provision issues.
cx1 said:
Since getting my Lumia 900 on the 14th I have replaced it twice. First was for the quality of the earpiece speaker. Second for the purple screen bug.
So I now have a descent but not great sounding earpiece but I am having serious call issues.
Often when people call me it tells them my number is not a working number. A lot of people call me and tell me it goes straight to voice mail. When that happens there is no call in the history just the voice mail. All the while I have nearly full LTE.
Sitting on the phone for an hour with At&t this morning I finally landed at a "tech" support person who obnoxiously stated if I am having trouble to get a Motorola or iPhone. The service is what it is and will not get any better on my phone. I switched from Tmobile and cannot believe the way I was treated by this rep.
So completely annoyed right now.
So is anyone else having these issues?
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As the other 2 response do address what I think is the issue, what is not addressed is the rudeness of the support agent. Now, as a support agent, I know that sometimes you don't have a great day. But rudeness is never a good response.
On April 2nd, I was a very happy, or rather a happy Verizon customer. I owned that Motorola device your agent talked about. I had just recieved an update to the device, and all wifi and data, disappeared. Now, I am not a slouch when it comes to supporting devices. I did every thing I possibly knew to fix it. I called up forum gurus seeking their help. I could not fix it. I finally called Verizon support. My response was very similar to yours. I was told, Oh Well. After working around for a few minutes....I was once again told oh well. With the call obviously ended, the agent asked, is there anything else I can help you with. I replied, no, you've done quite enough. On April 3rd I ported my number to AT&T and bought a Samsung Focus S. Oh Well.
All carriers have the same issues. Whether you're with 1 or the other is simply a personal choice for personal reasons. I know that AT&T has no more or no less issues than Verizon. I could not give my money to Verizon after that experience.
The guru's here all agree, your primary issue is most likely service or provisioning and not hardware. Take it into a store if you can. Ask them to check your account. Be insistent, but not rude. Show them the phone is not acceptable in this condition. They should help you. Many of the problems on this forum so far have been resolved with a double check of accounts and provisioning. No doubt yours will be also.
But, do NOT accept the attitude of the support agent. That is not acceptable in any way, for any reason. Ask the in store employee for an avenue for Feedback. You might be able to find it online. But take the time to fill it out. It may not mean much in the total scheme of things, but use your voice. Verizon has called me 3 times to apologize for my service. They ask what they can do to make it up, so I do not remove my Xoom from their service. I tell them, you've done quite enough thank you.
Oh Well...
Coming from the iPhone 4, my Lumia is head and shoulders above the iPhone in reception, call quality and call volume.
It kinda blows me away how solid calls are on this phone.
Like others have said, it def sounds like theres an issue on how the network is recognizing/not recognizing your phone/sim. When first got my Lumia my SMS wasnt working for a few hours... did a soft reset and things started coming in. Almost like it needed to be reset on the network.
Good luck!
flooty333 said:
Coming from the iPhone 4, my Lumia is head and shoulders above the iPhone in reception, call quality and call volume.
It kinda blows me away how solid calls are on this phone.
Like others have said, it def sounds like theres an issue on how the network is recognizing/not recognizing your phone/sim. When first got my Lumia my SMS wasnt working for a few hours... did a soft reset and things started coming in. Almost like it needed to be reset on the network.
Good luck!
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psst....flooty....does dutty do WP7 roms now?
foxbat121 said:
LordGreylock is right. I will start by going to an AT&T corp store and ask for a new SIM card. That typically clears out most provision issues.
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Went and got what I think is my fifth SIM since the 14th and all appears good for now.
I just checked it again and it stopped working and is going straight into voice mail again.
Weak signal? Or bad phone?
foxbat121 said:
Weak signal? Or bad phone?
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I don't think either actually.
I Think there is something screwed up with the provisioning but I am at the end of my patience.
What protocol and freq are available in your area?
EDIT: Nevermind, I see you're in Chicago. I live in the city and work out in the western suburbs, and I've never had a problem. In fact, this thing gets signal in places my previous few phones did not.
One thing to watch out for though is that the city is FULL of dead zones for AT&T. Full of them. What was your previous phone?
HD2 on Tmobile.
Ok so you had another provider previously.
What areas specifically have you had trouble with reception with the AT&T phone? Do you have others around you with AT&T who get strong signal at those same locations where yours is iffy?
Most of my friends and coworkers are Verizon or Sprint. Not really able to check that.
I really don't think it is a reception issue. If I am in the voice mail my phone will ring. If I am on the phone my phone will ring. Otherwise it does not ring only straight to voice mail or 2-3 to the caller but never shows up in history. I just get voice mail notification. Sitting in the same place. Happens every where I have tested.
cx1 said:
Most of my friends and coworkers are Verizon or Sprint. Not really able to check that.
I really don't think it is a reception issue. If I am in the voice mail my phone will ring. If I am on the phone my phone will ring. Otherwise it does not ring only straight to voice mail or 2-3 to the caller but never shows up in history. I just get voice mail notification. Sitting in the same place. Happens every where I have tested.
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just what you described here, go swap the phone. Sure, it could be provisioning, but that action is just wrong. Swap it, and have them double check your stuff while doing it.
Three phones and 6 sim cards later I give up. AT&T are idiots. I remember why I left in first place. Going back to Tmobile until the next batch of phones come out, then I will go anywhere but AT&T.
I was and still am rooting for Nokia but sorry Nokia The beta test is not over.
cx1 said:
Three phones and 6 sim cards later I give up. AT&T are idiots. I remember why I left in first place. Going back to Tmobile until the next batch of phones come out, then I will go anywhere but AT&T.
I was and still am rooting for Nokia but sorry Nokia The beta test is not over.
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Don't blame ya, but, is T-Mobile any better? This forum is filled with people leaving T-Mobile....oh wait...they have Carly.....never mind.
Though...I will mention this. Going to in store Reps to fix a problem...might not always be the right thing to do. They are sales people with a little bit of expertise...maybe. I'd call support. Not that First tier is any better, but their job is fixing things. If you explain, and then, indicate I've had this phone and sim replaced multiple times, can I get my case escalated...you might get to the core of the problem faster. Just a thought....hate to see ya go back to T-Mobile...well...away from Windows Phone because store reps failed you.
My son is a support supervisor for Verizon. His 'opnion' of any support done by store reps, other than direct sales, is hilarious. He says the best thing to do is call support, remain calm, tell the truth, and indicate an escalation is necessary. Resolution should soon follow.
The Lumia is a good phone. And it does run on AT&T. You've got a Glitch no one has been able to finger, yet.
I love the Lumia 900. The service was was the issue.
On an up note, after returning to Tmobile my bill has gone DOWN $35 a month! Only thing I loose from my previous contract is VVM, but I'll deal with that for the savings.
I have just about had it with Sprint's horribly inefficient and poorly capable Customer service representatives. I have been having the issue of no network connectivity.......well excuse me, not no network connectivity, extremely poor connectivity. My speedtest.net speeds are consistantly lower than 10kbps. When I tell this to the customer service people I'm told that the service in my area is showing up green and I should be experiencing the best service that Sprint has to offer. I understand what's going on. I know that it's because of the network visioning upgrades and they're replacing the towers. However, the last thing any customer wants to hear (after paying the $200/month bill (I have multiple lines with Sprint)) is that there's nothing wrong and it's the device's fault. I have been to the store as instructed by the technical support.....nothing's wrong with the phone, it's the network. All I have to say is that Sprint really needs to better train their support staff to not only be more knowledgeable about what's going on but also how to deal with unhappy/unsatisfied customers. I've worked in customer service industries for the majority of my adult life and I know how aggravating it is to deal with unruly customers. But at the end of the day it's their J O B!!!!! If they can't do it then they need to find another line of work.....that's what I did! :victory:
Anyone else have issues with Sprint's customer service?
Sprints cs is actually the best one of the carriers. If you had to deal with Verizon cs, you'd cry.
Ascertion said:
Sprints cs is actually the best one of the carriers. If you had to deal with Verizon cs, you'd cry.
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I will concede to that point. I just recently came from Verizon and their customer service was absolutely unbearable!
The lure of unlimited LTE and the Galaxy SIII was just too much for me to resist so that's why I jumped ship from Big Red. I just wish that I would have been told up front that when they upgrade the network it would result in significant down time. I specifically asked that question when I switched and I was told that I shouldn't experience any hiccup in service.....just the superb service that Sprint customers have come to expect from their service provider........
A football is pretty darn useful in my neck of the woods. Get out more.
Sent from my billion dollar GalaxiPhone S3.
JohnnyEpic said:
A football is pretty darn useful in my neck of the woods. Get out more.
Sent from my billion dollar GalaxiPhone S3.
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HAHA, well I figured that a football bat could serve some purpose......just like customer service.......but only sometimes, on very special occasions, like every other Tuesday but only on leap years! :silly:
Its hit and miss. One out of 3 try's and you get someone who speaks English well enough to understand. But the fact is, who of any company's have good customer service? I had a number to Sprint that got me to someone very nice and smart that spoke clear every time. AAA+ CS. Its was like a back door number. The phone would ring once and there they where. That number doesn't work anymore but it was so nice! 877-775-4886. If anyone has the replacement number to it, PM me please!!
I dunno, I've had to call them 4 times since I started using Sprint just short of 2 years ago. First time was because of an order screw up, which was actually my fault. Wanted to return the stuff. The csv rep sent me to a store, the store told me they didn't take returns and to mail it all back. Called them again, and the rep I talked to said the store was clueless, then overnighted a box to me to mail the returns back. 1 FAIL, 1 WIN.
Then last month I had to activate 2 S3s, each seperately. First rep was awesome, friendly, knew exactly what she was doing. Then I called again that night, and got some middle aged woman who managed to help me without issue.
In comparison, I have to call Comcast countless times because the cable stops working, boxes break down, internet goes AWOL, etc. I once had service reps at my house all day long several days in a row because they couldn't fix an issue with the internet.
My Playstation 3 died from a YLOD (overheating) despite being in the open. Sony rep told me they didn't care, but if I wanted it fixed I could send it to them and pay them to fix it. Nevermind the fact Microsoft has fixed my 360 several times without asking questions. Only issue I had with Microsoft was they once charged my credit card $10 for a subscription I had canceled, and they refused to refund me. Also gotten plenty of freebies from Microsoft.
So by comparison... Sprint is pretty decent imo. But like all customer service, it's the luck of the draw. It's a job. Some people take it seriously, others cringe when they have to answer a call.
i am in VA beach and we are getting the network vision updates now as well as LTE next month (if they dont delay it) and i get ~1.82 mbps (average; also using speedtest.net app) and my fastest was 2.04 mbps
EDIT: of course on 3G and those are my download speeds
jamcar said:
i am in VA beach and we are getting the network vision updates now as well as LTE next month (if they dont delay it) and i get ~1.82 mbps (average; also using speedtest.net app) and my fastest was 2.04 mbps
EDIT: of course on 3G and those are my download speeds
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Just a heads up, be prepared for your service to go straight in the toilet. If you experience ANY issues at all, make sure that you contact Sprint and get them to note that you're having issues. This way you can get your account adjusted appropriately once the complete upgrade is done and the service has been restored.
Football bat. Now that had me laughing on the crapper.
Sent from my SPH-L710 using xda premium
dennistpm said:
Football bat. Now that had me laughing on the crapper.
Sent from my SPH-L710 using xda premium
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Eli could have used one against the Bucs at the end.