I have just about had it with Sprint's horribly inefficient and poorly capable Customer service representatives. I have been having the issue of no network connectivity.......well excuse me, not no network connectivity, extremely poor connectivity. My speedtest.net speeds are consistantly lower than 10kbps. When I tell this to the customer service people I'm told that the service in my area is showing up green and I should be experiencing the best service that Sprint has to offer. I understand what's going on. I know that it's because of the network visioning upgrades and they're replacing the towers. However, the last thing any customer wants to hear (after paying the $200/month bill (I have multiple lines with Sprint)) is that there's nothing wrong and it's the device's fault. I have been to the store as instructed by the technical support.....nothing's wrong with the phone, it's the network. All I have to say is that Sprint really needs to better train their support staff to not only be more knowledgeable about what's going on but also how to deal with unhappy/unsatisfied customers. I've worked in customer service industries for the majority of my adult life and I know how aggravating it is to deal with unruly customers. But at the end of the day it's their J O B!!!!! If they can't do it then they need to find another line of work.....that's what I did! :victory:
Anyone else have issues with Sprint's customer service?
Sprints cs is actually the best one of the carriers. If you had to deal with Verizon cs, you'd cry.
Ascertion said:
Sprints cs is actually the best one of the carriers. If you had to deal with Verizon cs, you'd cry.
Click to expand...
Click to collapse
I will concede to that point. I just recently came from Verizon and their customer service was absolutely unbearable!
The lure of unlimited LTE and the Galaxy SIII was just too much for me to resist so that's why I jumped ship from Big Red. I just wish that I would have been told up front that when they upgrade the network it would result in significant down time. I specifically asked that question when I switched and I was told that I shouldn't experience any hiccup in service.....just the superb service that Sprint customers have come to expect from their service provider........
A football is pretty darn useful in my neck of the woods. Get out more.
Sent from my billion dollar GalaxiPhone S3.
JohnnyEpic said:
A football is pretty darn useful in my neck of the woods. Get out more.
Sent from my billion dollar GalaxiPhone S3.
Click to expand...
Click to collapse
HAHA, well I figured that a football bat could serve some purpose......just like customer service.......but only sometimes, on very special occasions, like every other Tuesday but only on leap years! :silly:
Its hit and miss. One out of 3 try's and you get someone who speaks English well enough to understand. But the fact is, who of any company's have good customer service? I had a number to Sprint that got me to someone very nice and smart that spoke clear every time. AAA+ CS. Its was like a back door number. The phone would ring once and there they where. That number doesn't work anymore but it was so nice! 877-775-4886. If anyone has the replacement number to it, PM me please!!
I dunno, I've had to call them 4 times since I started using Sprint just short of 2 years ago. First time was because of an order screw up, which was actually my fault. Wanted to return the stuff. The csv rep sent me to a store, the store told me they didn't take returns and to mail it all back. Called them again, and the rep I talked to said the store was clueless, then overnighted a box to me to mail the returns back. 1 FAIL, 1 WIN.
Then last month I had to activate 2 S3s, each seperately. First rep was awesome, friendly, knew exactly what she was doing. Then I called again that night, and got some middle aged woman who managed to help me without issue.
In comparison, I have to call Comcast countless times because the cable stops working, boxes break down, internet goes AWOL, etc. I once had service reps at my house all day long several days in a row because they couldn't fix an issue with the internet.
My Playstation 3 died from a YLOD (overheating) despite being in the open. Sony rep told me they didn't care, but if I wanted it fixed I could send it to them and pay them to fix it. Nevermind the fact Microsoft has fixed my 360 several times without asking questions. Only issue I had with Microsoft was they once charged my credit card $10 for a subscription I had canceled, and they refused to refund me. Also gotten plenty of freebies from Microsoft.
So by comparison... Sprint is pretty decent imo. But like all customer service, it's the luck of the draw. It's a job. Some people take it seriously, others cringe when they have to answer a call.
i am in VA beach and we are getting the network vision updates now as well as LTE next month (if they dont delay it) and i get ~1.82 mbps (average; also using speedtest.net app) and my fastest was 2.04 mbps
EDIT: of course on 3G and those are my download speeds
jamcar said:
i am in VA beach and we are getting the network vision updates now as well as LTE next month (if they dont delay it) and i get ~1.82 mbps (average; also using speedtest.net app) and my fastest was 2.04 mbps
EDIT: of course on 3G and those are my download speeds
Click to expand...
Click to collapse
Just a heads up, be prepared for your service to go straight in the toilet. If you experience ANY issues at all, make sure that you contact Sprint and get them to note that you're having issues. This way you can get your account adjusted appropriately once the complete upgrade is done and the service has been restored.
Football bat. Now that had me laughing on the crapper.
Sent from my SPH-L710 using xda premium
dennistpm said:
Football bat. Now that had me laughing on the crapper.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Eli could have used one against the Bucs at the end.
Related
Well this happens to be my first thread started on here, cheers!
I'll get right into it..
I switched to Sprint from Verizon on October 1st since it was time for a new phone and I didn't wanna pay Verizon's ridiculous data prices. Well, after getting everything setup and choosing the Epic Touch 4g (woot!) I realized I actually don't get any signal at my house despite what their coverage maps show.
Since then, I have called Sprint support about 6 times regarding obtaining an Airave. The idea was actually suggested to me by the customer support guy after doing some sort of test on my phone that indicated I was in a 'rural' area. Well, after getting transferred several times and after a large amount of confusion I was told I was being shipped the Airave.
I called a week later after not receiving the device and was told that they didn't ship it and that they actually had to order it and then they'd ship it 3-5 days.
I called again after no word/package from Sprint and they said they hadn't ordered it last time I called (at this point I'm already raging) but now it was ordered and he gave me some kind of confirmation code.
Welll i called again...turns out they still hadn't ordered one and that confirmation code was BS. I demanded to talk to a supervisor and this guy assured me that I would get the device 3-5 days.
So after waiting again and still no Airave i called again, yelled at a supervisor before he explained the whole process to me. he said it would take 3-5 days to receive an email confirmation, 7-10 for them to order/receive it, 5-10 after that until i get it.
SOO! i called 5 days after receiving no email confirmation and they said to give them another 3-5 days for that email. at tthis point they told me i could cancel my contract for free if i wish.
i love the et4g but this 'support' is the worst i've ever received. i've never been blatantly deceived/lied to like this. not even verizon those red devils were this bad
any advice would be appreciated
Welcome to Sprint!
email [email protected]
Also, when you call back you do not really think they will let you out of your contract with no ETF, do you......It is just another one of their lies!
They usually respond within 24 hours and are willing to help.
chunology said:
Welcome to Sprint!
Click to expand...
Click to collapse
Haha
[email protected] said:
email [email protected]
They usually respond within 24 hours and are willing to help.
Click to expand...
Click to collapse
Thanks, I will try but I'm losing hope at this point
Dyam that suck, I got mine within 24 hours of being offered an airave due to poor reception at my house.
Sent from my SPH-D710 using xda premium
Bacardi222 said:
Haha
Thanks, I will try but I'm losing hope at this point
Click to expand...
Click to collapse
email [email protected]
as the other person said, they will fix your issue.
Heres a number that we give to customers at our store - its a direct contact to the Airave Team.
Airave Team at 866-338-0077
Let me know how that works for you!
I had no problems. Called once got it within a week. Free entirely. Not in a rural area either. Just poor coverage in my basement.
Sent from my Galaxy S2 Epic 4g Touch.
bbedward said:
I had no problems. Called once got it within a week. Free entirely. Not in a rural area either. Just poor coverage in my basement.
Sent from my Galaxy S2 Epic 4g Touch.
Click to expand...
Click to collapse
basement lol
Sent from my SPH-D710 using xda premium
I got mine in two days I couldn't believe how fast out came. I have always had great customer service from Sprint. When I called to get it I told the rep I work from home and cannot miss calls and he said no problem and that it will be no charge. I always wonder why others have problems getting Airaves because it was so easy.
Sent from my SPH-D710 using xda premium
Wow thank you guys so much for the replies!
I willl email Dan shortly and call that Airave number if that doesn't work
Bacardi222 said:
Wow thank you guys so much for the replies!
I willl email Dan shortly and call that Airave number if that doesn't work
Click to expand...
Click to collapse
Tell CS your missing work calls and losing money and I bet you'll have one by saturday
Sent from my SPH-D710 using xda premium
bbedward said:
I had no problems. Called once got it within a week. Free entirely. Not in a rural area either. Just poor coverage in my basement.
Sent from my Galaxy S2 Epic 4g Touch.
Click to expand...
Click to collapse
LOL! Whacha doin down there?
lookout4theyeti said:
Heres a number that we give to customers at our store - its a direct contact to the Airave Team.
Airave Team at 866-338-0077
Let me know how that works for you!
Click to expand...
Click to collapse
+ 1 on this number. Called this directly a few months ago and offered me one within the first 30 seconds of the call.
Sent from my SPH-D710 using xda premium
I called that number and told them I wanted and airave because I got no service. Phone call lasted less than 10min and I had an airave at my door when I got back home 3 days later.
Is there a monthly fee for using an airave?
Transmission sent from a Galaxy S II with XDA Premium
Pheno.menon said:
Is there a monthly fee for using an airave?
Transmission sent from a Galaxy S II with XDA Premium
Click to expand...
Click to collapse
Not if you get it for free because of poor reception at your house. I don't have a landline and I have terrible reception inside my house. I told them that this is my only phone and I need to be able to make and receive calls and I had one within 3 days. It helps if you give them an important reason why you need to get calls at the house. It also helps if you tell them you have no signal inside, but as soon as you step outside you get reception and it's a pain to have to go outside every time you need to make a call.
I switched to sprint in july and the day my phones got at my door I called and they offered me one for free with no monthly fee either. I have read that some were charged for the device but no monthly fee, and others were charged for both. When I had called he said I "qualified" to get one for free of charge. Right after that someone posted a thread about it in the evo 3d forums and sprint got hammered by people calling and asking for them. I know a bunch of people that got turned down for one due to limited supply
Pheno.menon said:
Is there a monthly fee for using an airave?
Transmission sent from a Galaxy S II with XDA Premium
Click to expand...
Click to collapse
There is no monthly fee on the Airave. They used to be a fee on the older ones that did now have 3G. It was easy to get that fee waived anyway.
Now they just have a charge for the device but there is no monthly fee attached with it. It is the cost of the device that you want to get waived.
Just tell them you have a friend that lives near you and he was offered one at no charge. Say he was told the only stipulation is that he needs to return it if he were to leave Sprint. Say you want the same offer.
Bacardi222 said:
Well this happens to be my first thread started on here, cheers!
I'll get right into it..
I switched to Sprint from Verizon on October 1st since it was time for a new phone and I didn't wanna pay Verizon's ridiculous data prices. Well, after getting everything setup and choosing the Epic Touch 4g (woot!) I realized I actually don't get any signal at my house despite what their coverage maps show.
Since then, I have called Sprint support about 6 times regarding obtaining an Airave. The idea was actually suggested to me by the customer support guy after doing some sort of test on my phone that indicated I was in a 'rural' area. Well, after getting transferred several times and after a large amount of confusion I was told I was being shipped the Airave.
I called a week later after not receiving the device and was told that they didn't ship it and that they actually had to order it and then they'd ship it 3-5 days.
I called again after no word/package from Sprint and they said they hadn't ordered it last time I called (at this point I'm already raging) but now it was ordered and he gave me some kind of confirmation code.
Welll i called again...turns out they still hadn't ordered one and that confirmation code was BS. I demanded to talk to a supervisor and this guy assured me that I would get the device 3-5 days.
So after waiting again and still no Airave i called again, yelled at a supervisor before he explained the whole process to me. he said it would take 3-5 days to receive an email confirmation, 7-10 for them to order/receive it, 5-10 after that until i get it.
SOO! i called 5 days after receiving no email confirmation and they said to give them another 3-5 days for that email. at tthis point they told me i could cancel my contract for free if i wish.
i love the et4g but this 'support' is the worst i've ever received. i've never been blatantly deceived/lied to like this. not even verizon those red devils were this bad
any advice would be appreciated
Click to expand...
Click to collapse
Holy crap! This is EXACTLY what I went through trying to get an airrave from sprint three years ago. I had been with sprint for 15 years and I got lied to repeatedly about it shipping and in the end they just offered me a $20/month credit to stay on Sprint. They even lied about that... I left for Verizon but hated the prices so I came back to sprint even thought sprint is by far the worst customer service company I have ever encountered (BY FAR). I've probably got half a dozen stories like this one from customer "service" about other issues I've had as well... If it wasn't for the friends/family pricing on an everything plan, I'd be long, long gone.
Call this #: 866 556 7310
A Sprint representative will pick up directly- no machines.
*edit* If the above number doesn't work out for you, try: 855-790-4878 (thanks coldcaffeine)
http://forum.xda-developers.com/showpost.php?p=25069171&postcount=145
Tell them you've been having problems getting a signal where you live and have to walk around outside to use it.
They sent me a free AIRAVE. I mentioned this to my coworker a few days later and they sent him a free one too
[edit 12-27-11]
Was curious about this myself:
page 6 of Airave FAQs @ nextel.com:
29. Can other Sprint customers use my Sprint AIRAVE?
All Sprint customers with a Sprint phone can use the AIRAVE and benefit from the
enhanced coverage as long as you have not restricted the AIRAVE. However, the
“visiting” customer must have the Unlimited AIRAVE Voice calling Plan on their
own account in order to take advantage of unlimited domestic calling.
30. Can I limit access to my Sprint AIRAVE?
Yes, you can limit access to your AIRAVE device by creating a list of approved
Sprint phone numbers (up to 50 phone numbers). You can create your list by
calling Sprint Customer Service at (866) 556-731
Click to expand...
Click to collapse
[edit 08-18-12]
See following post about how to configure who can access your AIRWAVE (and also to set the zip code for where it will be used):
http://forum.xda-developers.com/showpost.php?p=29087683&postcount=194
[edit 08-18-12]
Some uses report problems with certain websites/ internet connectivity when using the AIRWAVE behind a router.
See following posts for reports/ solutions:
http://forum.xda-developers.com/showpost.php?p=30233927&postcount=206
http://forum.xda-developers.com/showpost.php?p=30234036&postcount=207
http://forum.xda-developers.com/showpost.php?p=30236434&postcount=208
http://forum.xda-developers.com/showpost.php?p=30236557&postcount=209
http://forum.xda-developers.com/showpost.php?p=30403429&postcount=214
This seems a little sketchy... Are you sure they're not charging you a monthly fee?
Master Thief-117 said:
This seems a little sketchy... Are you sure they're not charging you a monthly fee?
Click to expand...
Click to collapse
I'm pretty sure they're not :]
Although they still own it, so once I am no longer using it/ cancel my account they're going to take it back.
My primary device shows:
`Your agreement with us, which started on xx/xx/xx, will be completed on xx/xx/xx.`
The AIRAVE shows:
`You have no agreement or your agreement with us is complete.`
You don't get charged a "service fee" but it is considered a "line" so you are charged the $1.49 "administrative surcharge". Also you are charged electricity every month to fix a Sprint issue.
This is NOT really a big deal, but I estimate you are paying around $30-$36/yr to fix a Sprint problem.
I did this.
I got my new service and part of my house didn't have service and would roam, I was really upset because I really liked the phone and wanted to stay on Sprint.
They offered the Airave and sent it out, service is great. I don't mind paying the 1.49 or whatever if that's true.
Got one after I picked up the evo3d and couldn't get a signal in my house. Now I don't need one I turned it off. For some reason it dosent work half the time.
Well, I hadn't seen this before 10 minutes ago.
I called the direct # in the OP, guy picks up the phone on the first ring.
5 MINUTES later, and I have a new, completely free Airrave being shipped to my house.
Thanks, OP... I prolly never would have even messed with the whole thing if you hadn't made the process so simple.
**** like this is why I love XDA.
Sent from my SPH-D710 using xda premium
I got one awhile ago, no fees or anything. Im sure it uses a fraction of the electricity a light bulb uses. I got one primarily due to basement coverage, but every carrier has poor coverage in my basement.
Its worth it, its tougher to make a deal with sprint when you're in an excellent coverage zone like I am. They told me they don't guarantee coverage indoors bit then they sent me a free airave.
Also your account has to have enough available credit and be in good standing, even though its "free"
Sent from my SPH-D710 using xda premium
I live in a three family home and there are four or five phones in my building in Brooklyn.
As of three days ago we allbjave been having problems with sprint service in a 3 block radius. I called sprint and worked with one of the reps and after a few phone calls she is sending this device to us. It's funny because we have been living on this block for 5 years with sprint and never had a probably and supposedly they don't know what the problem is.
bbedward said:
I got one awhile ago, no fees or anything. Im sure it uses a fraction of the electricity a light bulb uses. I got one primarily due to basement coverage, but every carrier has poor coverage in my basement.
Its worth it, its tougher to make a deal with sprint when you're in an excellent coverage zone like I am. They told me they don't guarantee coverage indoors bit then they sent me a free airave.
Also your account has to have enough available credit and be in good standing, even though its "free"
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I'm in an excellent coverage zone, but Sprint doesn't get service in my basement... T mobile got full bars anywhere in my home.
I've had one for about a year and the 3G version (current offering) has been invaluable to me. My data speeds are 1800-2300 kbps deep within what I'm convinced is a bunker of a basement, texting and voice calls are great, and of course there is a noticeable improvement in battery life as a result.
Downsides include unreliable operation (unit goes offline at times requiring a reboot), incompatibility with texting certain short codes like 1311, and power consumption. It gets pretty warm...
Not worth the regular monthly fee and purchase price; definitely worth when offered as a concession.
I've had two Sprint Airaves, one for Illinois (Verizon Land) and one in South Texas (Sprint Land). I got the one in Texas to try and fix LOS. It only helped my giving a much stronger signal.
If you go this route, get the Airave that has the external GPS Antenna. Airave works best in GPS antenna is in or close to window.
My first Airave didn't have external GPS Antenne, but I was lucky and a window was close to DSL wireless router.
Hope this helps someone.
I live in a rural area where there are no sprint towers anywhere close to me. They sent me one and I have been using it for two years now strong signal no problems, free of charge.
Yea, I can voucher that they'll send one out for free to you if you needed one. It helped in my house so that I'm not always at one bar or searching for signal. Sprint's speed and coverage around my area still sucks in general.
I actually have had both of these devices. The first one was the Samsung Airave that worked decently except it only did 1xrtt data..which blew chunks. I ended up getting the new Sprint Airvana due to the fact the Airave was having issues with my HTC Evo 4G. The Airvana supports 3G data speeds over your broadband connection. Coverage on these devices are actually pretty good. If you call into Sprint Airave department they can acutally change the coverage output on the Airvana so that it covers up to I believe 5000sqft. I actually did this when I lived in a downstair apartment and the phone would disconnect right outside my door...after the update the airvana would go across the street. I would really recommend you get one of these if you have coverage issues...call the department, tell them your issue they will send you one. Also make sure they don't charge you a month fee for it. It should show you getting charged and then credited on your bill. I have a new one coming out next week (lost cables) and hopefully my Epic 4G Touch works well with it.
Thank you so much for this! I just did this and they're sending me one now, too. [=
Sent from my SPH-D710 using xda premium
this might be a noob question but does airwave support 3g or 4g signal?
and i just called and the rep said he need approval from the airwave tech and once he got a approval from the tech and the supervisor which will takes about 2business day then he will send me one.
I can confirm this. I went today to get a new phone and complained about the signal in my town. The manager gave me an AirRave for free. Its a loan since I need to return it if I bail out. I did not have to pay anything for it and they are not going to charge any monthly fee. I even got the activation free!
This is all true, I'm a tech for Sprint, you just have to pay the monthly regulatory fees and taxes(mine is like $1.16). If you end your services you do have to return it, or you will be charged. It is a awesome device. Keep in mind that the airave team is open Monday through Friday 9-9 central time.
Merry Christmas °<
Sent from my PG86100 using xda premium
Yep. called last night and told the guy I was Googling ways to improve my sprint signal and came across some info with the number and decided to call. He asked what was happening and I told him I was getting the roaming indicator alot while at home. Told him I was really happy with my service when I was out running around it just kinda sucked at home. He said OK and set up and order for the air wave. Should have it before too long. Just asked if I had DSL or broadband. Thats it. Took like five minutes total. Thanks a ton for the info.
I called today to complain to sprint anD they apologized and said 10% of my calls were being dropped due to upgrade to NV and my data was bad because of it and since i been a longtime customer and have 3 lines i will be getting a 35 dollar credit for 4 months ohh and NV and LTE will be LIVE in chicago Sept 7
Im on my SG3
Were you expecting something from us?
Who quoted you Sept 7th?
And you believed them?...
@sunsparc no and no one like a smart ass
Im just telling you guys that are having the same issues so you guys can get a credit also
Im on my SG3
Yeah I've been having the same problems with my service and got the same response. Though this was back in July, so I never got the notice on LTE. Good looking out!!
so upgrades in one state can effect another state hundreds of miles away? :good:
Take those ETAs with a dumptruck full of salt.
I had a few hour layover at O'Hare yesterday and the Sprint network was horrible. Granted, last time I flew through I was rocking WiMax on my EVO, but I was expecting 3G to at least... work. My poor S3 couldn't get above dialup speeds, when it even worked at all. I hope for Sprint's sake that it was due to NV and that it won't take too long to complete.
Oh my service is terrible right now. Every other calls drops. I'll definitely call them up on Monday and see if I can get credit on my bill too. I've been with them a while and I have 4 business lines.
And did they ACTUALLY tell you Sept. 7th?
__________________________
Sent from the Sprint SGS3
Other devices - Nexus 7, NS4G, Epic 4g, Nook Tablet, Nook Simple Touch
ButtaKnife said:
I had a few hour layover at O'Hare yesterday and the Sprint network was horrible. Granted, last time I flew through I was rocking WiMax on my EVO, but I was expecting 3G to at least... work. My poor S3 couldn't get above dialup speeds, when it even worked at all. I hope for Sprint's sake that it was due to NV and that it won't take too long to complete.
Click to expand...
Click to collapse
Yeah, it's most likely from NV. The Chicago market is being a ***** for Sprint to upgrade because the legacy (Motorola) equipment isn't compatible with the new (Samsung) equipment. Plus, the tower upgrades are happening way faster than Sprint can deploy the new backhaul, so dropped calls and bad data service are pretty common here. But things are picking up. By me in the suburbs, data speeds went from 300Kb/s at 3:30am to 1.5Mb/s at the same time in the same places. It shouldn't be too long now before NV is done and we get LTE.
Edit: Sep. 7 would be amazing. But isn't that around the time Baltimore is being launched? And didn't Sprint say that the Baltimore launch would be accompanied only by a few more markets in GA, KS, and TX? I'm personally hoping for Oct., maybe mid- to late-September.
Yes the sprint rep told me that september 7 nv will launch and that lte will be on live in chicago
Im on my SG3
So I Chatted...
boogief1 said:
I called today to complain to sprint anD they apologized and said 10% of my calls were being dropped due to upgrade to NV and my data was bad because of it and since i been a longtime customer and have 3 lines i will be getting a 35 dollar credit for 4 months ohh and NV and LTE will be LIVE in chicago Sept 7
Im on my SG3
Click to expand...
Click to collapse
So I chatted with Sprint today and to make a long story short, I will be getting NO credit for the dropped calls and poor service I am getting. Yes, I have two lines and yes, I have been a long time customer. :crying::crying::crying:
nextohel said:
So I chatted with Sprint today and to make a long story short, I will be getting NO credit for the dropped calls and poor service I am getting. Yes, I have two lines and yes, I have been a long time customer. :crying::crying::crying:
Click to expand...
Click to collapse
Call executive services... Google the number. Our email [email protected] they use to be great.granted lately they suck but maybe you'll get a useful person
Sent from my SPH-L710...if some one helps you press the thanks button
When I asked about LTE in denver colorado I was told between 2 months and 2 years. SWEET!
xtrezpasor said:
Call executive services... Google the number. Our email [email protected] they use to be great.granted lately they suck but maybe you'll get a useful person
Sent from my SPH-L710...if some one helps you press the thanks button
Click to expand...
Click to collapse
Dont waste your time with this. In spite of them admitting all my problems were with their network, they did nothing for me. Sprint sucks but we're the suckers for staying with them.
I have already seen LTE in the northwest suburbs (Bartlett at Army Trail and rt. 59). I don't think September 7th is a solid date, maybe a handful of sites will be ready but I don't think every area that is supposed to get it will get it by then. We can only hope!
i have called every week for the past 5 weeks; they really dont care that it doesnt work; i get no signal at work or my house when it used to be at least 3 bars; hoping for an improvement
Bad Service in Michigan
I'm getting pretty bad service in Michigan, lots of dead zones and dropped calls... I'm going to get my parents to try this and see if they do anything. (My parents pay for the phone service)
Maybe we should organize a "Sprint Sucks" day on Facebook. Im frankly tired of shelling out full price for half the service every month. I bet when those people that we have to talk to deal with someone like Time Warner, they dont expect to be told "Well, we know youre paying full price but we're only giving you half service and we know it but youre in a contract so be okay with it and eventually we'll get around to fixing it."
It blows me away how they just dont care and people wonder why Sprint is in so much trouble financially.
I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.
apatcas said:
I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.
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Sell your phones use it to pay eta and go to what ever service provider you want.
Sent from my SPH-D710 using Tapatalk 2
daniel4653 said:
Sell your phones use it to pay eta and go to what ever service provider you want.
Sent from my SPH-D710 using Tapatalk 2
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OK. you obviously didnt read everything... and thats ok. thank you for your opinion but that's not going to happen.
Selling my phones to pay an EFT because of spotty service is not justifiable.
If it has been driving you crazy which it seems to have since you miss important calls. Go with Verizon which will probably solve all your problems.
And you said it yourself that you cannot stay with a company that gives you problems so go to another company that will satisfy you
How does that not solve your problem.
Sent from my SPH-D710 using Tapatalk 2
You not being happy in no way entitles you to get out of a contract fee free. Network vision is supposed to dramatically increase usability and from what I've read from people it has. For every four people you know that's having service issues I can guarantee there's a hundred who don't. You're on a website with information on different things to try to fix any possible problem. If you truly don't like the service suck it up and pay the etf
Sent from my SPH-D710 using xda app-developers app
I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint? And yes, breach of contract is a legal means to get out of a contract without being obligated to pay any fees and sometimes is enough to get rewarded compensation for those months that you were paying for and not receiving service.
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.
fiernaq said:
I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint?
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.
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Force roam all the time like crazy. I have seen couple people who were asked to leave sprint due to that with no etf. Under no circumstances I would do that but that's what others have done before.
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium
locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium
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Yup
Sent from my SPH-D710 using Tapatalk 2
http://www.engadget.com/2012/09/13/sprint-flipping-the-lte-switch-in-boston-and-chicago/
If they are aware of a problem in your area with service and have no eta u can cancel with no etf. When sprint Renegotiated its deals with Verizon and the coverage shrank in certain areas I know for a fact they let 100's if not thousands of people cancel freely so I see this as no different
Edit: if u get no where with regular csr pm me for the number for executive services they will let u cancel for sure with no etf
Sent from my SPH-D710 using XDA
Thank you all for the answers.
In my book i cannot stay with Sprint out of principle. Because of them my phone never ringed when my grandfather called me on the night before he died.
My eft after talking to a representative is only 100$.
It should be zero if your phone doesn't work.
Sprint cost me $300 dollars a few weeks ago. Good like trying to get anything out of them.
Sorry for your loss, yes sprint sucks, i hope to leave it soon.
apatcas said:
Service issue
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You might want to voice up on sprint forums rather than on XDA, there are few sprint employees here.
Or put your phone up on MP if its a epic touch for example post it cheap around $150-175 for a quick sell and use that money if they do end up charging you $100.
Sent from my SPH-D710 using Tapatalk 2
There was a cell site that covered my gf's old workplace and the bowling alley across the street we bowled at that was a data black hole for years. I don't know if it's improved but we don't go there anymore. There are just some buildings that are horrible for rf penetration. The moment you step outside, you get service and signal. There's always the possibility that there's some electronics or machines in the building that are creating interference in the frequency band these phones operate in.
locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium
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Same here
heres a great idea....instead of complaining why dont you be proactive and cancel ur service and go to another carrier. Other than that xda is not a site to whine and complain about sprint or your service which most of us do not experience since we do not live where you do.
Thread CLOSED
I've had T-Mobile & a GS3 for 30 days. Works great in the city. This last weekend I went to my wife's family's house to do some hunting and spend time at their cabin. We go there a couple times a month... which I would consider to be quite often. T-mobile was basically nonfunctional. Couldn't even send a text. Phone didn't say "No Signal"... but nothing would even work, network wise. According to the coverage map, it should work. So today on my lunch I speak with a woman over T-mobile support chat. She sounded pretty optimistic that they would take care of me, but I had to call in.
I got home from work and called in... the lady understood my issues and got me over to retention. The lady in retention wanted to know where it was I was struggling with service... so she looked it up on her end. She looked it over using words like "sketchy" and "I can see it probably wouldn't work indoors" and "well, Sir, it's a cell phone... it's not going to work everywhere." She was almost snippy with me... despite the fact I was 100% calm and overly polite. She would give me no leeway since I was outside the 14 day return policy. She only offered paying full term fees or transferring to a family member. CDMA providers in the area have pretty good service. I simply want to return everything and jump over to CDMA. No hard feelings!
Does anyone have any advice or know someone with a little clout within T-mobile? This is going to be a rough two years if not....
I think if it's such an issue pay the 250 termination fee and move on. Research should have been done prior to signing up or test signal issues within the 14 days you had. Good luck
Sent from my SGH-T999 using Tapatalk 2
fatboy547 said:
I think if it's such an issue pay the 250 termination fee and move on. Research should have been done prior to signing up or test signal issues within the 14 days you had. Good luck
Sent from my SGH-T999 using Tapatalk 2
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I hear ya. As mentioned I did check the maps. In reality what is a person supposed to do? Take a car tour of everywhere they might go within their 14 day "trial period"?
There are two biweekly periods in a month you said you go there a few times a month which is at least 3....
Does the place have internet? Wifi calling is awesome. Every single carrier map shows my house having service but it doesn't. Only wifi calling can work here.
I'd try calling again. If a supervisor refuses, then get the unlock code and sell your phone to someone with ATT. You'll probably make money.
To be honest there is nothing you can do. For starters that's not your home address so T mobile does not care because that's not your address on your bill, secondly and very sad to say say you're out of your 14 days even if that was your home address T Mobile would not let you out of a contract without paying the ETF. That's one ****ty thing about T Mobile they are notorious for things like that, once you're outta your 14 day trial if you have no service at your house the only way to get out of the contract is pay your ETF.
Sent from my SGH-T999 using xda premium
How much did you pay for the phone? If it was 199, see if you can sell it for like 500. Use 250 towards termination fee and the rest towards a new phone on cdma.
Sent from my SGH-T999 using xda app-developers app
sipple31 said:
I've had T-Mobile & a GS3 for 30 days. Works great in the city. This last weekend I went to my wife's family's house to do some hunting and spend time at their cabin. We go there a couple times a month... which I would consider to be quite often. T-mobile was basically nonfunctional. Couldn't even send a text. Phone didn't say "No Signal"... but nothing would even work, network wise. According to the coverage map, it should work. So today on my lunch I speak with a woman over T-mobile support chat. She sounded pretty optimistic that they would take care of me, but I had to call in.
I got home from work and called in... the lady understood my issues and got me over to retention. The lady in retention wanted to know where it was I was struggling with service... so she looked it up on her end. She looked it over using words like "sketchy" and "I can see it probably wouldn't work indoors" and "well, Sir, it's a cell phone... it's not going to work everywhere." She was almost snippy with me... despite the fact I was 100% calm and overly polite. She would give me no leeway since I was outside the 14 day return policy. She only offered paying full term fees or transferring to a family member. CDMA providers in the area have pretty good service. I simply want to return everything and jump over to CDMA. No hard feelings!
Does anyone have any advice or know someone with a little clout within T-mobile? This is going to be a rough two years if not....
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Click to collapse
I'm actually in the same situation. I hate there coverage but love the speeds and plans. I was looking for a pay as you use it SIM card to use whilst in no coverage areas.
Sent from my SGH-T999 using Tapatalk 2
jaytxvo said:
How much did you pay for the phone? If it was 199, see if you can sell it for like 500. Use 250 towards termination fee and the rest towards a new phone on cdma.
Sent from my SGH-T999 using xda app-developers app
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Not a bad idea......... may look into this.
elesbb said:
I'm actually in the same situation. I hate there coverage but love the speeds and plans. I was looking for a pay as you use it SIM card to use whilst in no coverage areas.
Sent from my SGH-T999 using Tapatalk 2
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Yeah... the Wi-Fi calling is nice if there's good Wi-Fi around. I spend a lot of time in the outdoors, though.
The only other option which might not help for your situation is that they can provide indoor cell phone repeaters. If you ask nicely I think they might even comp one for you. That would help if you were having trouble in the cabin, but not outside but I don't think that's the case from some of the comments you made. On the other hand, a cell phone repeater with remote antenna mounted on the roof might be just enough to bridge the gap at least while you're in the cabin itself.
And when you're outside - shouldn't you be communing with nature?
flarbear said:
The only other option which might not help for your situation is that they can provide indoor cell phone repeaters. If you ask nicely I think they might even comp one for you. That would help if you were having trouble in the cabin, but not outside but I don't think that's the case from some of the comments you made. On the other hand, a cell phone repeater with remote antenna mounted on the roof might be just enough to bridge the gap at least while you're in the cabin itself.
And when you're outside - shouldn't you be communing with nature?
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Funny you say this! We actually just put in a Wilson repeater system at the cabin. Works excellent when your inside... but that isn't very often! Even then the CDMA rocks the GSM.
When we're hunting we use cell phones as a primary mode of communication. The Wisconsin DNR makes two way radios illegal while hunting... but you can text or make phone calls legally. Kind-of a dumb rule this day and age, right? :silly:
That's the stupidest rule I've heard of lol. I wonder if you can use wifi calling while tethered to a friends phone. You should use the buddy system anyways
Maybe you can build a pringle can antenna?
Before you go paying EFT.. try posting on a cell swapper site and see if someone will take your plan, maybe even pay something for your phone.
papabear said:
Before you go paying EFT.. try posting on a cell swapper site and see if someone will take your plan, maybe even pay something for your phone.
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Didn't know these kind of sites existed... thanks!
One of the bad things about T-Mobile is their spotty coverage. In a big city its great and so-so in a smaller city. You get out in the boonies and is very hit or miss, mostly miss....
Sorry man.
Sent from a galaxy far away!
JesseMT4G said:
One of the bad things about T-Mobile is their spotty coverage. In a big city its great and so-so in a smaller city. You get out in the boonies and is very hit or miss, mostly miss....
Sorry man.
Sent from a galaxy far away!
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My thoughts exactly. And I definitely spend time in the boonies.
Anyhow... my phone sold on Craigslist for $400. Had a ton of interest. $200 to ETF and $200 towards what I paid for the phone. All in all i'm only out $50 and the service for the month. Ordering Verizon today. I definitely don't like their new plan structure... but in my case you just have to go with what works best in your next of the woods. Looked at Sprint because of their better plans... but they are like the roaming Nazis. If you go over 300 meg of data or a certain fraction of your plan's minutes on someone else's network they will drop your a$$. Happened to my brother. One day they just called and said were turning off your service tomorrow. You roam too much... get a different carrier.
Thanks for all the tips guys. I'll be around... just in a different section of the forums. Still going to get a GS3! :good:
This happened to me with Verizon a few years back. About a month into service problems started to occur. Even the sales reps verified the issues. I called corporate every 5 or so days to report dropped calls and no data signal issues. After about 6 months of swapping phones they offered to let me go without an ETF.
sipple31 said:
My thoughts exactly. And I definitely spend time in the boonies.
Anyhow... my phone sold on Craigslist for $400. Had a ton of interest. $200 to ETF and $200 towards what I paid for the phone. All in all i'm only out $50 and the service for the month. Ordering Verizon today. I definitely don't like their new plan structure... but in my case you just have to go with what works best in your next of the woods. Looked at Sprint because of their better plans... but they are like the roaming Nazis. If you go over 300 meg of data or a certain fraction of your plan's minutes on someone else's network they will drop your a$$. Happened to my brother. One day they just called and said were turning off your service tomorrow. You roam too much... get a different carrier.
Thanks for all the tips guys. I'll be around... just in a different section of the forums. Still going to get a GS3! :good:
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Did not realize they still did that crap. Almost a decade ago, if you roamed 50% or more they dropped you, and made you pay eft.
papabear said:
Did not realize they still did that crap. Almost a decade ago, if you roamed 50% or more they dropped you, and made you pay eft.
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Every carrier still does this. You might not have to pay the ETF but they will drop you.
Sent from my SGH-T999
joshnichols189 said:
Every carrier still does this. You might not have to pay the ETF but they will drop you.
Sent from my SGH-T999
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yeah I don't doubt that! This is the sole reason I didn't get sprint. 300 meg?! That's nothing in today's world. A good carrier needs to be a little bit lenient on the roaming business in order to provide adequate coverage.
Sorry to say but the cabin sound like its in the middle of nowhere. Any mountains around, that will make it worse? My gf parents live in the "boonies" and neither of us get a signal (she has Verizon, I have Tmo).