Develop Bugs

Be Careful Using Other Carrier PRL's. (Terminated)

Well i know everybody said to be careful but i didnt actually think i was gonna get Terminated... i had the 00001 Verizon Prl and i used about 6gbs a month haha. They got me, but im jus gonna jump on my freinds plan I still <3 Sprint.

Well at least we know for sure that this is a way to get out of your Sprint contract and without an ETT fee.

LouSkywalker said:
Well at least we know for sure that this is a way to get out of your Sprint contract and without an ETT fee.
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haha yup very true. i jus started my 2 years over too.

Are they asking for you to return your phone?
Or did you buy it at retail price?
Jw

rpnunez said:
Are they asking for you to return your phone?
Or did you buy it at retail price?
Jw
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they didnt say anything about my phone, and no i JUST extended my two year contract for it.

rpnunez said:
Are they asking for you to return your phone?
Or did you buy it at retail price?
Jw
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They can't ask you for your phone back.

Did they ban your ESN?
Sent from my Epic device.

Hi there,
I noticed you'd said you used around 6gb for months...
How many months did you get away with this?
Also, did they NEVER send you a letter/call you telling you that you were roaming a lot?
You'd think they'd give you a heads up.
One other thought... Do you think you could call them and ask them to not terminate you? Basically say something like, oh i only roam while at home, can you send me an airave so that I don't roam at home (at the office i get great service), something like that?
-RR

h20wakebum said:
Hi there,
I noticed you'd said you used around 6gb for months...
How many months did you get away with this?
Also, did they NEVER send you a letter/call you telling you that you were roaming a lot?
You'd think they'd give you a heads up.
One other thought... Do you think you could call them and ask them to not terminate you? Basically say something like, oh i only roam while at home, can you send me an airave so that I don't roam at home (at the office i get great service), something like that?
-RR
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ive been doin it almost a year now, no they never warned me :/ a heads up wud have been nice, and your right i probably could do that but i rly dont care, my friends gonna let me jump on his plan then i can get a phone at a new line price

You should send them a bill for an ETF.
Sent from my SPH-D710 using Tapatalk

bahahahahahaha...
Thanks....
Sent from my SPH-D710 using XDA App

Frohdisiac said:
ive been doin it almost a year now, no they never warned me :/ a heads up wud have been nice, and your right i probably could do that but i rly dont care, my friends gonna let me jump on his plan then i can get a phone at a new line price
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12 months is a good amount of time.
Were you consistantly downloading around 6gb a month (on roam)?
I suspect if you just used this on your phone for normal activites (streaming pandora/web searches/google maps/nav etc...) that you'd probably be good to go.
I only ask because I have HORRIBLE service where I live and found the 01337 prl to be 1000x improvement as far as speed (60681- 10kb/s if lucky, 01337-mod 120 kb/s).
-RR

I'm surprised they don't look into where you're roaming and figure out why it's roaming so much.
if roaming because of PRL(They see great Sprint coverage where you roam) - warn you about it and charge ETF.
If roaming because of no sprint = cut service off as was done to OP.
What if you want to renew with them? Do they add you to some sort of black list?

newalker91 said:
I don't understand why anyone is acting surprised. This is clearly outlined in your contract that if you use over 50% of your voice/data per month roaming that your account will be subject to termination. The fact that they allowed you to get away with it for a year while using far more data roaming than the average Sprint customer does on the native network is nothing short of amazing. The massive bill that you have racked them up in roaming charges from Verizon should be grounds for them to sue you, to be honest. Sprint can see your PRL, and forcibly changing your PRL to roam 100% of the time should be grounds for termination with ETF. This ruins things for the rest of us as the revenue that could have gone to expanding/improving our network is now being used to pay off the massive debt incurred by people abusing roaming privileges.
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I don't think sprint gets a bill each month for X number of kilobytes people roam.
This is why they have signed roaming agreements... They pay a flat fee and users can then roam (no addl. cost to them).
Correct me if I'm wrong...
But I will say that it's unacceptable to run a speed test on Sprint, get only 10kb/s if lucky, flash a verizon prl and hit over 120kb/s and not feel like you're getting ripped off.
Every time I call sprint Data techs (they open a ticket and eventually tell me all towers are working correctly and there is no problem with the network)... Very disappointing.
-

h20wakebum said:
I don't think sprint gets a bill each month for X number of kilobytes people roam.
This is why they have signed roaming agreements... They pay a flat fee and users can then roam (no addl. cost to them).
Correct me if I'm wrong...
But I will say that it's unacceptable to run a speed test on Sprint, get only 10kb/s if lucky, flash a verizon prl and hit over 120kb/s and not feel like you're getting ripped off.
Every time I call sprint Data techs (they open a ticket and eventually tell me all towers are working correctly and there is no problem with the network)... Very disappointing.
-
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Exactly my same thoughts especialy since they are charging you that extra 10 bucks a month and for what ****ty service.
I am half tempted on doing this since verizon is full speed here where I live. Sprint better WTFU and get on the ball.

Wizard220 said:
Exactly my same thoughts especialy since they are charging you that extra 10 bucks a month and for what ****ty service.
I am half tempted on doing this since verizon is full speed here where I live. Sprint better WTFU and get on the ball.
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Well if you want Verizon speeds, then you can go on Verizon IMO. While I love the fact that Sprint has low prices and I'd LOVE if they actually made them into decent speeds, jumping on a different PRL and getting terminated will just be worse int he long run since I don't want to pay for verizon service.

Wow, I honesty don't remember ever seeing anyone confirm that they were booted for excessive roaming. I never change PRLs and hardly ever roam but thanks for letting people know.
Sent from my Nexus S 4G using xda premium

newalker91 said:
I don't understand why anyone is acting surprised. This is clearly outlined in your contract that if you use over 50% of your voice/data per month roaming that your account will be subject to termination. The fact that they allowed you to get away with it for a year while using far more data roaming than the average Sprint customer does on the native network is nothing short of amazing. The massive bill that you have racked them up in roaming charges from Verizon should be grounds for them to sue you, to be honest. Sprint can see your PRL, and forcibly changing your PRL to roam 100% of the time should be grounds for termination with ETF. This ruins things for the rest of us as the revenue that could have gone to expanding/improving our network is now being used to pay off the massive debt incurred by people abusing roaming privileges.
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thank you for your presence here on XDA
i'd like to take a minute to mention 2 things.
1. in a contract that takes longer than ONE (1) minute to read, there is no such thing as "clearly stated" and I can't vouch for your colleagues encouraging people to read them. the contract gets highlighted in a couple places and it's a "sign here, here 'n here sur!"
2. there's a clause in federal law where if party B agrees to not do something under contract with party A, and party A does not enforce their contract within X time frame (never knew how long but would love to know), party A has then waived their right to file suit.

h20wakebum said:
I don't think sprint gets a bill each month for X number of kilobytes people roam.
This is why they have signed roaming agreements... They pay a flat fee and users can then roam (no addl. cost to them).
Correct me if I'm wrong...
But I will say that it's unacceptable to run a speed test on Sprint, get only 10kb/s if lucky, flash a verizon prl and hit over 120kb/s and not feel like you're getting ripped off.
Every time I call sprint Data techs (they open a ticket and eventually tell me all towers are working correctly and there is no problem with the network)... Very disappointing.
-
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Your 3G speeds are only 10kbps? You must live in a lead box.

12MaNy said:
Your 3G speeds are only 10kbps? You must live in a lead box.
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You're telling me.
Just ran a speed test and got 205kbps!!! WOW so fast!!!
Somtimes It's as bad as 10-70 kbps... It's horrible...
Anywho... Gotta hope Sprint will eventually fix their network, I see 6 towers being updated over the next 6 months.
-RR

How to Leave Sprint

My phone is basically unusable and I am either always roaming or without service (I drop calls constantly and call quality makes the calls indecipherable). I am jumping on to a ATT prepaid service. The question is:
To leave sprint do I:
A) Call, cancel and pay the ETF ($320)
B) Switch PRLs and get kicked off for high data/voice roaming (all while using my GNex)
C) Call, explain I will start purposely data/voice roaming in excess and see if they let me out of my contract?
Normally I am stickler for agreements and upholding my end, but Sprint service has been so bad my E4GT GS2 is basically unusable.

Loki047 said:
My phone is basically unusable and I am either always roaming or without service (I drop calls constantly and call quality makes the calls indecipherable). I am jumping on to a ATT prepaid service. The question is:
To leave sprint do I:
A) Call, cancel and pay the ETF ($320)
B) Switch PRLs and get kicked off for high data/voice roaming (all while using my GNex)
C) Call, explain I will start purposely data/voice roaming in excess and see if they let me out of my contract?
Normally I am stickler for agreements and upholding my end, but Sprint service has been so bad my E4GT GS2 is basically unusable.
Click to expand...
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If you decide to pay the ETF, before you do, invest in a cheap non-smart phone and switch to it. This way the ETF you will pay will be decreased.
I know a few people who have been kicked for extensive roaming. 50% still had to pay the ETF because under your contract, sprint is not obligated to waive it.

Surprised to read this as your location shows not even 10 miles away from me - and I have occasional issues but I've found it's usually a tower-specific issue. (At least by being with Sprint you can call and address those - I had to go through my MVNO which took a lot longer.)
I know people are going to possibly disagree but I've found the coverage map to be fairly accurate with the exception of being in a building. All bets are off there, I can't seem to get a decent signal in most buildings, even if I get a full signal + 4G by walking outside! But the signal in Lake County doesn't seem that bad - about the same I get in Northern Cook & DuPage.
First off, have you tried a profile/PRL update to make sure that it's updated? Possibly updating your device? (Maybe there is a hw issue with your E4GT?)
If you're dead set on leaving, consider one thing please. Being aggressive or threatening to a front line employee is probably not going to get you far in my experience. If you know someone that can help you out, that may be another way. I've found that in 90% of the time being upfront and honest with the other party will get the most amicable results.
Doing #2 will at least take 1 month to probably flag so you're out that much. Maybe start there to propose a reduced ETF and negotiate if you find someone willing to do so?

garwynn said:
Surprised to read this as your location shows not even 10 miles away from me - and I have occasional issues but I've found it's usually a tower-specific issue. (At least by being with Sprint you can call and address those - I had to go through my MVNO which took a lot longer.)
I know people are going to possibly disagree but I've found the coverage map to be fairly accurate with the exception of being in a building. All bets are off there, I can't seem to get a decent signal in most buildings, even if I get a full signal + 4G by walking outside! But the signal in Lake County doesn't seem that bad - about the same I get in Northern Cook & DuPage.
First off, have you tried a profile/PRL update to make sure that it's updated? Possibly updating your device? (Maybe there is a hw issue with your E4GT?)
If you're dead set on leaving, consider one thing please. Being aggressive or threatening to a front line employee is probably not going to get you far in my experience. If you know someone that can help you out, that may be another way. I've found that in 90% of the time being upfront and honest with the other party will get the most amicable results.
Doing #2 will at least take 1 month to probably flag so you're out that much. Maybe start there to propose a reduced ETF and negotiate if you find someone willing to do so?
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Well I travel all over chicagoland on a daily basis (my office is in Elmhurst, i have customers downtown, out west and south). I have issues everywhere. I assumed that it was my phone and swapped it out, I am having the same issues. I have updated the PRLs/Profiles routinely. I have called sprint customer service multiple times, been elevated and even have a direct line for a singe person to deal with. Sprint has not been able to correct the issue, they have office discounted rates and credits, which is great, but what I need is working voice and data service. I have no problem paying a premium $150+/month for premium service, right now I am receiving no service. I offered to swap to a different type of phone and pay whatever difference. The only phone available was the photon or an echo. I asked about the nexus and was told I would have to pay full retail. I tried, Sprint didn't.
No reason for me to pay.suffer for Sprint's growing pains.

JSverbal said:
If you decide to pay the ETF, before you do, invest in a cheap non-smart phone and switch to it. This way the ETF you will pay will be decreased.
I know a few people who have been kicked for extensive roaming. 50% still had to pay the ETF because under your contract, sprint is not obligated to waive it.
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Click to collapse
I tried this, it didn't work. Maybe if you've had the phone on that line, and only that line, for long enough it'll work for you but here's what happened to me.
I bought my E4GT on a secondary line but wanted it for my main line. So once I had the phone I swapped it for my main and put some cheap Sanyo flip phone on the number the E4GT was originally bought on.
When I called Sprint to cancel that line I was told they would do it without the ETF but that I had to send the E4GT phone back, which I didn't want to do and I mentioned that the line I wanted to cancel had a flip phone on it but, of course, she has all my records right in front of her and called my bluff.
Garwynn made a good suggestion, and one I ended up using myself. Tell them what's going on (again) and ask them very humbly "what can you do for me?" that's what I did and ended up with an acceptable resolution to my issue.
Just pay your ETF and get out the honest way. Sell your phone (I bought one for $315 recently that will probably cover your ETF depending on when your contract started) and then move on to whomever you choose to go with, just remember all carriers have their issues.

Loki047 said:
Well I travel all over chicagoland on a daily basis (my office is in Elmhurst, i have customers downtown, out west and south). I have issues everywhere. I assumed that it was my phone and swapped it out, I am having the same issues. I have updated the PRLs/Profiles routinely. I have called sprint customer service multiple times, been elevated and even have a direct line for a singe person to deal with. Sprint has not been able to correct the issue, they have office discounted rates and credits, which is great, but what I need is working voice and data service. I have no problem paying a premium $150+/month for premium service, right now I am receiving no service. I offered to swap to a different type of phone and pay whatever difference. The only phone available was the photon or an echo. I asked about the nexus and was told I would have to pay full retail. I tried, Sprint didn't.
No reason for me to pay.suffer for Sprint's growing pains.
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Since I use the wi-fi at work and home I just recently started playing with the 4G and realized it can't lock while I'm driving. I'm wondering if this is part of what you might be noticing. I know there was also a tower problem in Wood Dale because that's the one I reported and it's been corrected now. I could try my device over in some of those trouble spots if near O'Hare and give you something to compare against if it would help.
And out of curiosity, are you going to one of the local offices to talk to someone? There's a corp store on Lake St. in Addison (next to Giordano's) where they've been usually quite happy to talk about things even though I'm on an MVNO. I've found that either that one or at another across from Meijer in Arlington Heights (in the old Arby's) the staff were much easier to work with than other locations.
About your last comment - unfortunately they're going to say that you signed the contract and they're under no obligation to let you out of it. Getting aggressive with them - as I did one time before - actually got every possible charge that they could hit me with done. Just explain it as you have here and a reasonable manager would probably try to help work out a solution to avoid burning the bridge. (Doesn't do their business good either to end on bad terms.)
Wish you the best of luck in getting this resolved.

Esoteric68 said:
I tried this, it didn't work. Maybe if you've had the phone on that line, and only that line, for long enough it'll work for you but here's what happened to me.
I bought my E4GT on a secondary line but wanted it for my main line. So once I had the phone I swapped it for my main and put some cheap Sanyo flip phone on the number the E4GT was originally bought on.
When I called Sprint to cancel that line I was told they would do it without the ETF but that I had to send the E4GT phone back, which I didn't want to do and I mentioned that the line I wanted to cancel had a flip phone on it but, of course, she has all my records right in front of her and called my bluff.
Garwynn made a good suggestion, and one I ended up using myself. Tell them what's going on (again) and ask them very humbly "what can you do for me?" that's what I did and ended up with an acceptable resolution to my issue.
Just pay your ETF and get out the honest way. Sell your phone (I bought one for $315 recently that will probably cover your ETF depending on when your contract started) and then move on to whomever you choose to go with, just remember all carriers have their issues.
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Worked for me. I had an Evo and ran into financial issues so I sold my Evo, activated a flip phone to reduce my monthly bill. A couple weeks later I canceled service and paid reduced(not smart phone) ETF. I agree that the honest road is always best taken.

garwynn said:
Since I use the wi-fi at work and home I just recently started playing with the 4G and realized it can't lock while I'm driving. I'm wondering if this is part of what you might be noticing. I know there was also a tower problem in Wood Dale because that's the one I reported and it's been corrected now. I could try my device over in some of those trouble spots if near O'Hare and give you something to compare against if it would help.
And out of curiosity, are you going to one of the local offices to talk to someone? There's a corp store on Lake St. in Addison (next to Giordano's) where they've been usually quite happy to talk about things even though I'm on an MVNO. I've found that either that one or at another across from Meijer in Arlington Heights (in the old Arby's) the staff were much easier to work with than other locations.
About your last comment - unfortunately they're going to say that you signed the contract and they're under no obligation to let you out of it. Getting aggressive with them - as I did one time before - actually got every possible charge that they could hit me with done. Just explain it as you have here and a reasonable manager would probably try to help work out a solution to avoid burning the bridge. (Doesn't do their business good either to end on bad terms.)
Wish you the best of luck in getting this resolved.
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Im not.mad or aggressive. Just frustrated. haha i dont even bother turning on 4g its just a joke.
I have trouble spots in multiple locations ohare is definitly one of them, i can barely keep a call going on 294
Sent from my SPH-D710 using Tapatalk 2

PRLs to the rescue. I really have no interest in holding up my end of the contract when sprint never held up theirs.

Option b for sure
Sent from my SPH-D710 using Tapatalk 2

JsVerbal said:
If you decide to pay the ETF, before you do, invest in a cheap non-smart phone and switch to it. This way the ETF you will pay will be decreased.
I know a few people who have been kicked for extensive roaming. 50% still had to pay the ETF because under your contract, sprint is not obligated to waive it.
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Click to collapse
lol you do not have to pay an etf if they boot you, your friends got ripped off.
Sent from my SPH-D710 using Tapatalk 2

I would try the Motorola Photon and see if there is a noticeable difference in service. That phone has the best radios (imo) and you should see your signal increase.
Sent from my SPH-D710 using xda premium

kawaski47 said:
I would try the Motorola Photon and see if there is a noticeable difference in service. That phone has the best radios (imo) and you should see your signal increase.
Sent from my SPH-D710 using xda premium
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I would, but I need my phone basically everyday I already have my GSM Nexus and the T-mobile prepaid service is significantly better than Sprint (my 3g speeds - in my house with basically 0 to 1 bars are 4-5 times faster than sprint), but the great thing is I can make phone calls again and receive them!
Between a refurbished photon and a new GSM Nexus, ill take the nexus. The investment ($450 for the phone, $320 ETF) will pay for its self in 8 months, then the extra money can go towards buying the next Nexus.

[Q] After your contract is up...will you be staying on Sprint??

My Contract is up in January. And I don't believe i'm staying with Sprint. I pay only $82 with my employee discount and I like the whole "Unlimited" but I feel as if with the whole slow data and never getting a chance to experience "4G", on my Epic 4G, I may change to T-Mobile or its MVNO "Simple Mobile"
What about you guys?
Edit: I believe I posted this in the wrong section if it fits in the General Discussion threads can someone move it their or if it's fine here then ok lol. Just don't want people flaming me

Phantomg93 said:
My Contract is up in January. And I don't believe i'm staying with Sprint. I pay only $82 with my employee discount and I like the whole "Unlimited" but I feel as if with the whole slow data and never getting a chance to experience "4G", on my Epic 4G, I may change to T-Mobile or its MVNO "Simple Mobile"
What about you guys?
Edit: I believe I posted this in the wrong section if it fits in the General Discussion threads can someone move it their or if it's fine here then ok lol. Just don't want people flaming me
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Click to collapse
Its a question but at the same time its more of a discussion to talk about so I think its fine here, but honestly if I change cariers id be paying 200 +, and right now I'm at 196 for 3 lines, with tep for every line, and 1400 shared mins.
And I don't care for 4g I don't rely on it. If I need **** done that fast I have it done before I'm on the road. And wherever I go 3g doesn't take so long so I'm good and if it is so what I'm saving money
Sent from my SPH-D700 using xda premium

XxLostSoulxX said:
Its a question but at the same time its more of a discussion to talk about so I think its fine here, but honestly if I change cariers id be paying 200 +, and right now I'm at 196 for 3 lines, with tep for every line, and 1400 shared mins.
And I don't care for 4g I don't rely on it. If I need **** done that fast I have it done before I'm on the road. And wherever I go 3g doesn't take so long so I'm good and if it is so what I'm saving money
Sent from my SPH-D700 using xda premium
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Yeah I see in your situation staying seems the good option and I don't need 4G either but I wish I could personally see how fast it is compared to 3G you know. And where I live I don't get that great signal nor speeds. I always feel like im on edge with my usual 200kbps down lol

Phantomg93 said:
the whole slow data
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Have you considered getting the Sprint AIRAVE ? You could get it for free if you're speeds are terrible (as wth the rest of us) http://now.sprint.com/airave/?id16=airave

Jbluna said:
Have you considered getting the Sprint AIRAVE ? You could get it for free if you're speeds are terrible (as wth the rest of us) http://now.sprint.com/airave/?id16=airave
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Had no idea they even had that. But if my data outside around my area sucks, would this change anything really?

Phantomg93 said:
Had no idea they even had that. But if my data outside around my area sucks, would this change anything really?
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Nope only works in your house lol I have one its works through out my entire house and my house is pretty big. I would recommend it if your signal sucks at home.
Sent from my SPH-D700 using XDA

CrfEpic4g said:
Nope only works in your house lol I have one its works through out my entire house and my house is pretty big. I would recommend it if your signal sucks at home.
Sent from my SPH-D700 using XDA
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Oh neh my signal inside is actually the same outside as well, except in the basement of course. I honestly can say i've probably seen my Epic hit 1.5mbps down less than 10 times since 5months ago when I downloaded the speedtest app. It's a fun app

Honestly by the time that Jan rolls around i'm sure youll have a different opionion of Sprint.
I'm one of the biggest Sprint haters there are (i've had them since my original SERO plan though, but i also keep my T-Mobile line as well - both have their ups and downs)
to be honest, Sprint has been getting a lot better lately (it seems like they just flipped something here in Phoenix about two weeks ago), as i went from .2 down to 1.2Mbps down pretty much everywhere i go, and the whole WiMax "4G" thing, just get an LTE phone and you'll get way better "4G" than the epic could ever handle anyway.
Some people are randomly reporting 4G LTE on their Evo LTE phones and i've seen results as high as 42Mbps posted around, so that's what i'd be looking forward too if i were you

yes

I love sprint. verizon may be faster, but sprint is way cheaper unless you get some kind of discount with verizon. I don't need blazing fast speeds, my wifi takes care of that!

I was THIS close to ditching Sprint. Even called and put in a request to cancel, opened service with T-Mobile, bought an HTC One S... but T-Mobile's coverage just wasn't good enough. Undid everything (the Sprint cancellation hadn't gone through yet), returned the One S, canceled T-Mobile.
I am out of contract but my wife is still under contract until September. At that point we will move on to another carrier. The thing about Sprint is despite their offering more for the same cost as the other carriers, they also don't have any option of paying less to get less-inclusive service. Say I want to save money by ditching the texting plan and using Google Voice instead, or maybe I don't need 1500 minutes and I'd rather save some dosh by reducing that number. Those are options on the other carriers but not Sprint.
Not that Sprint is a bad price for what you get, but you can save $20-$50/mo on the other carriers. That combined with the slow data has me wanting to move elsewhere. Wish T-Mobile had worked out because they're by far the cheapest, but now it's looking like Verizon. Only problem with them is their love of locked down Motorola phones. But their LTE coverage is awesome, they have LTE at my parents' house (where I get 1 bar on Sprint and no coverage at all on T-Mobile).

Mama Luigi said:
I was THIS close to ditching Sprint. Even called and put in a request to cancel, opened service with T-Mobile, bought an HTC One S... but T-Mobile's coverage just wasn't good enough. Undid everything (the Sprint cancellation hadn't gone through yet), returned the One S, canceled T-Mobile.
I am out of contract but my wife is still under contract until September. At that point we will move on to another carrier. The thing about Sprint is despite their offering more for the same cost as the other carriers, they also don't have any option of paying less to get less-inclusive service. Say I want to save money by ditching the texting plan and using Google Voice instead, or maybe I don't need 1500 minutes and I'd rather save some dosh by reducing that number. Those are options on the other carriers but not Sprint.
Not that Sprint is a bad price for what you get, but you can save $20-$50/mo on the other carriers. That combined with the slow data has me wanting to move elsewhere. Wish T-Mobile had worked out because they're by far the cheapest, but now it's looking like Verizon. Only problem with them is their love of locked down Motorola phones. But their LTE coverage is awesome, they have LTE at my parents' house (where I get 1 bar on Sprint and no coverage at all on T-Mobile).
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Your not very great at making decisions before you pursue them do you?
I mean you just dont go and sign up with another carrier and buying a phone without knowing how their service is, etc... and you hadn't even completed the cancelation process with sprint.
And you too can lower your plan by shared minutes and other things...
Dude you have the choice of 700,1400, or 2.... or unlimited shared minutes.
And at my grandparents place its the same 1 bar but who cares it still works decent and uh did we forget about WiFi? haha.
Coverage isn't the ultimate ground breaking deal factor into choosing a carrier, yes its a factor but if its decent its fine by most people's standard it is.
And No matter who i go to besides Sprint my bill with 3 lines and everything unlimited except shared minutes is above 200+ and i have a 20%+ discount depending on the carrier.

XxLostSoulxX said:
Your not very great at making decisions before you pursue them do you?
I mean you just dont go and sign up with another carrier and buying a phone without knowing how their service is, etc... and you hadn't even completed the cancelation process with sprint.
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I was trying it out. My contract is up (my wife's isn't) so I figured why not give T-Mobile a shot. If I like them I'll leave Sprint. If not, that's why there's a 14-day grace period. Loved the phone of course. The coverage just wasn't quite there. I specifically chose this past weekend because I was traveling a lot and I wanted to see how my service was in various places.
I knew from the outset that I would be roaming with T-Mobile most of the time. They don't have native coverage in central and eastern Wisconsin. I can deal with it, but the thing is once my wife's contract is up with Sprint she's going to hop on whatever provider I have, and she didn't want to be stuck on T-Mobile. So that's why I got rid of it.
XxLostSoulxX said:
And you too can lower your plan by shared minutes and other things...
Dude you have the choice of 700,1400, or 2.... or unlimited shared minutes.
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I'm already on Sprint's lowest minute plan and I can't go any lower. 1500 shared minutes on a family plan is about 1000 more than we use each month. Not saying more minutes is a bad thing, just that I can't save any money by dropping to a lower plan.
XxLostSoulxX said:
And at my grandparents place its the same 1 bar but who cares it still works decent and uh did we forget about WiFi? haha.
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Yeah my in-laws and parents both have wifi, so of course everything works at their houses. Then again, I feel that if I'm paying over $100 every month for phone service, I should have a phone that works everywhere. Beyond that, I'd rather have a decent smartphone with coverage than an awesome one without.
XxLostSoulxX said:
Coverage isn't the ultimate ground breaking deal factor into choosing a carrier, yes its a factor but if its decent its fine by most people's standard it is.
And No matter who i go to besides Sprint my bill with 3 lines and everything unlimited except shared minutes is above 200+ and i have a 20%+ discount depending on the carrier.
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Yes, that's the exact issue, and the whole purpose of my post. For people who want unlimited everything, Sprint is probably the cheapest option. If you want every line to be a smartphone, it's also the cheapest option. If you can live with a smaller number of minutes, and are willing to use Google Voice for texting, Sprint actually becomes the most expensive.
Basically Sprint has the lowest maximum cost and the highest minimum cost. Everyone gets a premium plan whether they want it or not. If you want to save a little money, there's nothing you can do. I'm not saying Sprint is a bad carrier; it's just that they're not for everyone. For you they might be a perfect fit.

brad162 said:
Honestly by the time that Jan rolls around i'm sure youll have a different opionion of Sprint.
I'm one of the biggest Sprint haters there are (i've had them since my original SERO plan though, but i also keep my T-Mobile line as well - both have their ups and downs)
to be honest, Sprint has been getting a lot better lately (it seems like they just flipped something here in Phoenix about two weeks ago), as i went from .2 down to 1.2Mbps down pretty much everywhere i go, and the whole WiMax "4G" thing, just get an LTE phone and you'll get way better "4G" than the epic could ever handle anyway.
Some people are randomly reporting 4G LTE on their Evo LTE phones and i've seen results as high as 42Mbps posted around, so that's what i'd be looking forward too if i were you
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Their is no way that can be true about the 42mbps because currently no phone even on LTE can handle that much speed unless their battery dies within 6 minutes lol. And here is my reason for switching:
I like to always stay updated with phones, I usually never have a phone longer than a year without getting a new one that's just me. Coming from T-Mobile I had the easy life of simply buying a phone and switching sim cards and that's it. I never liked cdma phones because they lacked the sim card, so I never bothered buying a sprint phone because 1 I didn't know how to switch my # over to it(now I do) and etc etc it seemed like a hassle.
Another reason is although Sprint has nice phones, they honestly don't have variety compared to T-Mobile. The SG3 would be the only reason I'd stay, but I don't want to pay full price for it and I don't want to stay with my OG Epic till January. I don't have to pay the Early Termination Fee because my job has benefits with Sprint.
In all fairness, besides their unlimited plan that I love, I would stay with the Epic and hold off until January but now paying $90 a month, going to a MVNO like Simple Mobile who uses GSM and T-Mobiles service, I'd save $ and it would definitely help me out financially. So im switching just based on personal reasons and financial that's all.

Mama Luigi said:
I was trying it out. My contract is up (my wife's isn't) so I figured why not give T-Mobile a shot. If I like them I'll leave Sprint. If not, that's why there's a 14-day grace period. Loved the phone of course. The coverage just wasn't quite there. I specifically chose this past weekend because I was traveling a lot and I wanted to see how my service was in various places.
I knew from the outset that I would be roaming with T-Mobile most of the time. They don't have native coverage in central and eastern Wisconsin. I can deal with it, but the thing is once my wife's contract is up with Sprint she's going to hop on whatever provider I have, and she didn't want to be stuck on T-Mobile. So that's why I got rid of it.
I'm already on Sprint's lowest minute plan and I can't go any lower. 1500 shared minutes on a family plan is about 1000 more than we use each month. Not saying more minutes is a bad thing, just that I can't save any money by dropping to a lower plan.
Yeah my in-laws and parents both have wifi, so of course everything works at their houses. Then again, I feel that if I'm paying over $100 every month for phone service, I should have a phone that works everywhere. Beyond that, I'd rather have a decent smartphone with coverage than an awesome one without.
Yes, that's the exact issue, and the whole purpose of my post. For people who want unlimited everything, Sprint is probably the cheapest option. If you want every line to be a smartphone, it's also the cheapest option. If you can live with a smaller number of minutes, and are willing to use Google Voice for texting, Sprint actually becomes the most expensive.
Basically Sprint has the lowest maximum cost and the highest minimum cost. Everyone gets a premium plan whether they want it or not. If you want to save a little money, there's nothing you can do. I'm not saying Sprint is a bad carrier; it's just that they're not for everyone. For you they might be a perfect fit.
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Yeah i can understand i forgot that you said yours was up and not hers but how come you dont have the same time as she does.
Phantomg93 said:
Their is no way that can be true about the 42mbps because currently no phone even on LTE can handle that much speed unless their battery dies within 6 minutes lol. And here is my reason for switching:
I like to always stay updated with phones, I usually never have a phone longer than a year without getting a new one that's just me. Coming from T-Mobile I had the easy life of simply buying a phone and switching sim cards and that's it. I never liked cdma phones because they lacked the sim card, so I never bothered buying a sprint phone because 1 I didn't know how to switch my # over to it(now I do) and etc etc it seemed like a hassle.
Another reason is although Sprint has nice phones, they honestly don't have variety compared to T-Mobile. The SG3 would be the only reason I'd stay, but I don't want to pay full price for it and I don't want to stay with my OG Epic till January. I don't have to pay the Early Termination Fee because my job has benefits with Sprint.
In all fairness, besides their unlimited plan that I love, I would stay with the Epic and hold off until January but now paying $90 a month, going to a MVNO like Simple Mobile who uses GSM and T-Mobiles service, I'd save $ and it would definitely help me out financially. So im switching just based on personal reasons and financial that's all.
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And no, yes you can handle those speeds your most likely never going to hit them in real life performance but it does show its hitting it.
not 40mbps because of their coverage but here

XxLostSoulxX said:
Yeah i can understand i forgot that you said yours was up and not hers but how come you dont have the same time as she does.
And no, yes you can handle those speeds your most likely never going to hit them in real life performance but it does show its hitting it.
not 40mbps because of their coverage but here
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I didn't mean so say it like that but yes LTE can hit those speeds, but on a phone I have yet to see

Phantomg93 said:
I didn't mean so say it like that but yes LTE can hit those speeds, but on a phone I have yet to see
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My video I posted shows about 20Mbps what makes you think another 20 is going to kill the battery any quicker unless its working at those speeds for a long period of time.
Sent from my SPH-D700 using xda premium

XxLostSoulxX said:
My video I posted shows about 20Mbps what makes you think another 20 is going to kill the battery any quicker unless its working at those speeds for a long period of time.
Sent from my SPH-D700 using xda premium
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Your probably right who knows

Phantomg93 said:
Your probably right who knows
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Okay here it goes last vid post but this is even back in 2011 and VZW hitting 42MBps.

XxLostSoulxX said:
Okay here it goes last vid post but this is even back in 2011 and VZW hitting 42MBps.
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You do know that version of Speedtest never supported LTE yet right? Especially since LTE truly started rolling out around the time the version was made. So im going to say that this video isn't proof of a phone hitting those speeds rather than a simple glitch...For the Evo hell yes that looks exactly like Sprint network speeds haha...

Sprint... the almost not now network

I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.

apatcas said:
I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.
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Sell your phones use it to pay eta and go to what ever service provider you want.
Sent from my SPH-D710 using Tapatalk 2

daniel4653 said:
Sell your phones use it to pay eta and go to what ever service provider you want.
Sent from my SPH-D710 using Tapatalk 2
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OK. you obviously didnt read everything... and thats ok. thank you for your opinion but that's not going to happen.
Selling my phones to pay an EFT because of spotty service is not justifiable.

If it has been driving you crazy which it seems to have since you miss important calls. Go with Verizon which will probably solve all your problems.
And you said it yourself that you cannot stay with a company that gives you problems so go to another company that will satisfy you
How does that not solve your problem.
Sent from my SPH-D710 using Tapatalk 2

You not being happy in no way entitles you to get out of a contract fee free. Network vision is supposed to dramatically increase usability and from what I've read from people it has. For every four people you know that's having service issues I can guarantee there's a hundred who don't. You're on a website with information on different things to try to fix any possible problem. If you truly don't like the service suck it up and pay the etf
Sent from my SPH-D710 using xda app-developers app

I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint? And yes, breach of contract is a legal means to get out of a contract without being obligated to pay any fees and sometimes is enough to get rewarded compensation for those months that you were paying for and not receiving service.
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.

fiernaq said:
I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint?
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.
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Force roam all the time like crazy. I have seen couple people who were asked to leave sprint due to that with no etf. Under no circumstances I would do that but that's what others have done before.

When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium

locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium
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Yup
Sent from my SPH-D710 using Tapatalk 2

http://www.engadget.com/2012/09/13/sprint-flipping-the-lte-switch-in-boston-and-chicago/

If they are aware of a problem in your area with service and have no eta u can cancel with no etf. When sprint Renegotiated its deals with Verizon and the coverage shrank in certain areas I know for a fact they let 100's if not thousands of people cancel freely so I see this as no different
Edit: if u get no where with regular csr pm me for the number for executive services they will let u cancel for sure with no etf
Sent from my SPH-D710 using XDA

Thank you all for the answers.
In my book i cannot stay with Sprint out of principle. Because of them my phone never ringed when my grandfather called me on the night before he died.
My eft after talking to a representative is only 100$.

It should be zero if your phone doesn't work.

Sprint cost me $300 dollars a few weeks ago. Good like trying to get anything out of them.

Sorry for your loss, yes sprint sucks, i hope to leave it soon.

apatcas said:
Service issue
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You might want to voice up on sprint forums rather than on XDA, there are few sprint employees here.

Or put your phone up on MP if its a epic touch for example post it cheap around $150-175 for a quick sell and use that money if they do end up charging you $100.
Sent from my SPH-D710 using Tapatalk 2

There was a cell site that covered my gf's old workplace and the bowling alley across the street we bowled at that was a data black hole for years. I don't know if it's improved but we don't go there anymore. There are just some buildings that are horrible for rf penetration. The moment you step outside, you get service and signal. There's always the possibility that there's some electronics or machines in the building that are creating interference in the frequency band these phones operate in.

locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium
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Same here

heres a great idea....instead of complaining why dont you be proactive and cancel ur service and go to another carrier. Other than that xda is not a site to whine and complain about sprint or your service which most of us do not experience since we do not live where you do.
Thread CLOSED

Sprint Customer Service is about as useful as a football bat!!!

I have just about had it with Sprint's horribly inefficient and poorly capable Customer service representatives. I have been having the issue of no network connectivity.......well excuse me, not no network connectivity, extremely poor connectivity. My speedtest.net speeds are consistantly lower than 10kbps. When I tell this to the customer service people I'm told that the service in my area is showing up green and I should be experiencing the best service that Sprint has to offer. I understand what's going on. I know that it's because of the network visioning upgrades and they're replacing the towers. However, the last thing any customer wants to hear (after paying the $200/month bill (I have multiple lines with Sprint)) is that there's nothing wrong and it's the device's fault. I have been to the store as instructed by the technical support.....nothing's wrong with the phone, it's the network. All I have to say is that Sprint really needs to better train their support staff to not only be more knowledgeable about what's going on but also how to deal with unhappy/unsatisfied customers. I've worked in customer service industries for the majority of my adult life and I know how aggravating it is to deal with unruly customers. But at the end of the day it's their J O B!!!!! If they can't do it then they need to find another line of work.....that's what I did! :victory:
Anyone else have issues with Sprint's customer service?

Sprints cs is actually the best one of the carriers. If you had to deal with Verizon cs, you'd cry.

Ascertion said:
Sprints cs is actually the best one of the carriers. If you had to deal with Verizon cs, you'd cry.
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I will concede to that point. I just recently came from Verizon and their customer service was absolutely unbearable!
The lure of unlimited LTE and the Galaxy SIII was just too much for me to resist so that's why I jumped ship from Big Red. I just wish that I would have been told up front that when they upgrade the network it would result in significant down time. I specifically asked that question when I switched and I was told that I shouldn't experience any hiccup in service.....just the superb service that Sprint customers have come to expect from their service provider........

A football is pretty darn useful in my neck of the woods. Get out more.
Sent from my billion dollar GalaxiPhone S3.

JohnnyEpic said:
A football is pretty darn useful in my neck of the woods. Get out more.
Sent from my billion dollar GalaxiPhone S3.
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HAHA, well I figured that a football bat could serve some purpose......just like customer service.......but only sometimes, on very special occasions, like every other Tuesday but only on leap years! :silly:

Its hit and miss. One out of 3 try's and you get someone who speaks English well enough to understand. But the fact is, who of any company's have good customer service? I had a number to Sprint that got me to someone very nice and smart that spoke clear every time. AAA+ CS. Its was like a back door number. The phone would ring once and there they where. That number doesn't work anymore but it was so nice! 877-775-4886. If anyone has the replacement number to it, PM me please!!

I dunno, I've had to call them 4 times since I started using Sprint just short of 2 years ago. First time was because of an order screw up, which was actually my fault. Wanted to return the stuff. The csv rep sent me to a store, the store told me they didn't take returns and to mail it all back. Called them again, and the rep I talked to said the store was clueless, then overnighted a box to me to mail the returns back. 1 FAIL, 1 WIN.
Then last month I had to activate 2 S3s, each seperately. First rep was awesome, friendly, knew exactly what she was doing. Then I called again that night, and got some middle aged woman who managed to help me without issue.
In comparison, I have to call Comcast countless times because the cable stops working, boxes break down, internet goes AWOL, etc. I once had service reps at my house all day long several days in a row because they couldn't fix an issue with the internet.
My Playstation 3 died from a YLOD (overheating) despite being in the open. Sony rep told me they didn't care, but if I wanted it fixed I could send it to them and pay them to fix it. Nevermind the fact Microsoft has fixed my 360 several times without asking questions. Only issue I had with Microsoft was they once charged my credit card $10 for a subscription I had canceled, and they refused to refund me. Also gotten plenty of freebies from Microsoft.
So by comparison... Sprint is pretty decent imo. But like all customer service, it's the luck of the draw. It's a job. Some people take it seriously, others cringe when they have to answer a call.

i am in VA beach and we are getting the network vision updates now as well as LTE next month (if they dont delay it) and i get ~1.82 mbps (average; also using speedtest.net app) and my fastest was 2.04 mbps
EDIT: of course on 3G and those are my download speeds

jamcar said:
i am in VA beach and we are getting the network vision updates now as well as LTE next month (if they dont delay it) and i get ~1.82 mbps (average; also using speedtest.net app) and my fastest was 2.04 mbps
EDIT: of course on 3G and those are my download speeds
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Just a heads up, be prepared for your service to go straight in the toilet. If you experience ANY issues at all, make sure that you contact Sprint and get them to note that you're having issues. This way you can get your account adjusted appropriately once the complete upgrade is done and the service has been restored.

Football bat. Now that had me laughing on the crapper.
Sent from my SPH-L710 using xda premium

dennistpm said:
Football bat. Now that had me laughing on the crapper.
Sent from my SPH-L710 using xda premium
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Eli could have used one against the Bucs at the end.