I am currently running a modified rom (calkulins). I called them regarding terrible reception in my apartment (0-1 bars with dropped calls) in hope of getting an airave. They wanted me to bring my phone into a store to get it checked out. Should i restore it to stock rom before i bring it in?
trantua4 said:
I am currently running a modified rom (calkulins). I called them regarding terrible reception in my apartment (0-1 bars with dropped calls) in hope of getting an airave. They wanted me to bring my phone into a store to get it checked out. Should i restore it to stock rom before i bring it in?
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What do YOU think YOU should do since it YOUR phone... Lets be honest here do you really need to ask that question? Jus Sayin!
I was just wondering since i couldnt find a thread on it via this forum or google. I wasnt sure if they would check if i was running a custom rom.
Do a Nandroid backup and then restore to pure EL29. They would almost certainly tell you the problem was caused by the custom Rom. Once they determine the phone is fine you can restore back to your everyday setup and get your airrave
Thanks. I'll do that. Just have to find that tiny usb device to reset my counter.
No... with Sprint (at least for the majority) there is no reason to worry about software on your device. Chances are they will just open it up check for water damage and check to see if the antenna is messed up.
I can't say this is the case for all stores. I know the store I work for does not care along with the majority of stores surrounding. If they feel its a software issue they will just do a hard reset on the device to see if it solves the issue.
If you were sending it in to Sprint vs at a store then I would say it would be different.
Maybe also use a USB jig to reset the download count to be on the safe side also.
Idk what their issue is, I got an airave for free when i *****ed about my service and did it all via phone, no store visit. And yes my service sucked even on stock.
Sent from my SPH-D710 using XDA App
Can this work even if u have the prefect reception i just wanna get an airwave just to say i have one lol
Sent from my SPH-D710 using xda premium
I called sprint a month ago and told them I had been having reception issues for months and they offered me an airave right away for free. I would try calling back and asking them to send you one. It improves reception but doesnt always connect plus you have to run a long wire for the gps to connect. you would think with technology it would be more sophisticated but for free and better reception it works.
Ask for retentions department.
Sprint Care is able to see the number of dropped calls. If you are indeed dropping calls, just tell them that you should not have to drive to a store to verify what they should already be able to see.
my reception at the house has been junk recently - 4 bars to 0 and calls are getting dropped. I haven't updated the modem, but I did update my PRL today and the signal has been strong since then.
Yeah I ordered an airave last fall through customer service (*2) and they sent it right away after I told them about my reception problems. You should try and call again because there is no reason why you should take it to the sprint store.
or hell, just call and tell them you already went and they said it was fine haha. but yeah, its weird that there asking you to send it in to a store if you called customer service....unless you called a store?
playya said:
What do YOU think YOU should do since it YOUR phone... Lets be honest here do you really need to ask that question? Jus Sayin!
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This is helpful how?
robbyr said:
This is helpful how?
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My bad but I guess I just don't see the need to start a thread about should I reset my phone to take back to Sprint. I understand what he wants to do but lets be honest... Safest thing in this situation is cover all your bases and just reset to stock take it in let them look at it and then root when you get back home. Honestly rooting is not hard on this phone and unrooting is just as easy....
So my form of helping was to not have threads like this for questions that honestly are just common sense...
@OP - I meant nothing negative to you directly and I apologize for all the sensitive people who don't like what I said....
Good luck on your AirRave I have one and its well worth it for free
Thanks for the help everyone. I contacted sprint again and re-explained my situation. They informed me that one of their towers has been down since November, which is strange because the lady I spoke to before said there was no reports regarding that. I am still skeptical and still no airave.
No harm done playya. It was more of a frustration since i work at a hospital and need to know if I have to come in early for a post-operation evaluation. I've had instances when phone calls/texts don't come through, so i would have to wake up at 3-4AM, reboot my phone, drive a mile away, and see if i get a text/voicemail. My friend who has sprint and visited me had the same issue. I'm very close to changing my service.
It's been 2 weeks in, about 10 calls to sprint with a drop call almost every time, and they still haven't resolved this issue. They've scheduled callbacks but haven't received one yet. During my drop calls, half the time the reps don't bother calling back.
They keep saying that the "down tower" is fixed and close my ticket, then when i call saying that my signal is unchanged, there is another outtage. I hope this is worth their hassle, because there's going to be 10 lines transfered (3 on mine and 7 on my extended family.)
Sorry for my rant, but this has been frustrating.
Next time you call explain the situation and past history and politely insist that the rep open a network CTMS ticket.
Related
first i live in kansas city (sprint headquarter's backyard). the constant switching, roaming, searching or whatever it does just makes this phone hard to use. the phone itself for calling is fine but data is becoming a deal killer here. is this indicative of sprint's network or just that this phone needs an update of sorts. my verizon 3g speeds while never stellar always stays connected and i can at least browse the web or do rhapsody both of which it seems almost impossible on this phone since i've gotten it. i, like many others here want to love this phone but this data thing is a problem.
I'm lucky I live in a good area... AT&T, Verizon, and Sprint are all pretty much on-par with one another. And I haven't experienced it yet (just a few days in here), but the back-up to Verizon is a good thing in a pinch. T-Mobile is even decent here.
Every carrier has parts of the country where it's good, and where it's bad.
That's not an issue with "data is simply unusable for this phone".
I'd be willing to bet dollars to donuts that your data experience would be WORSE with any other Sprint phone in fact. This phone is fast enough to swallow data and turn it around and present it to the user in whatever browser/app quickly enough to create an impression of even faster "data", in my initially-switched-to-Sprint first impression.
Sounds to ME that you have more of a problem with Sprint, in your area. Not the phone.
sadly that may be the case in which no amount of tweaking is going to help. i checked the coverage map and i live in a good to best wimax area. sigh, oh well. i'll give it another week.
Kunji said:
sadly that may be the case in which no amount of tweaking is going to help. i checked the coverage map and i live in a good to best wimax area. sigh, oh well. i'll give it another week.
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Call sprint and have them refresh your settings. If that doesn't work maybe you got a bad unit
That's why you stick with network with the better coverage in your area, not just buy the phone and expect similar results. Sometimes you just can't have both.
Sent from my SPH-D710 using XDA App
Kunji said:
sadly that may be the case in which no amount of tweaking is going to help. i checked the coverage map and i live in a good to best wimax area. sigh, oh well. i'll give it another week.
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That sucks, at least SPRINT has a trial period, didn't hurt to try it out.
Sent from my SPH-D710 using XDA App
Before i did anything with the phone after purchasing the phone from Sprint, I did a Profile, then PRL, then Firmware.
I didn't have any data isssues, nor do i have any what so ever, and im inside a building ( casino ) In fact, and this people block everything!
Even called Sprint and was adviced to do Profile first before PRL ect.. any reason why?
This does not seem like it is the network issue it is an issue with the phone. I live in a full coverage area and I am having issues right next to my other line which has the evo
Sent from my SPH-D710 using XDA App
eyecon82 said:
This does not seem like it is the network issue it is an issue with the phone. I live in a full coverage area and I am having issues right next to my other line which has the evo
Sent from my SPH-D710 using XDA App
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It's most definitely the phone. My EVO performs well, and just for sh*ts and giggles, I scrounged up my old Sanyo flip phone (model PM-8200...before Sprint was with Nextel)....no issues. Even the crappy Sanyo mobile browser works well for its level.
This has been discussed in several other threads - people are having issues with dropped data and slow data. You should probably let Samsung know as they are unaware of any issues (as not enough people have contacted them). My EVO 3D got much better data - same network, same location.
You can call, email or Twitter -
http://www.samsung.com/us/support/owners/product/SPH-D710ZKASPR
The more people that let them know, the sooner they patch this thing and get it fixed. Posting here isn't going to get Samsung's attention as much as direct emails, calls or twitters.
I've already contacted them - they are unaware of data issues with this phone because not enough people are letting them know. If people are willing to post here it would be great if they were willing to drop an email to Samsung.
boe said:
This has been discussed in several other threads - people are having issues with dropped data and slow data. You should probably let Samsung know as they are unaware of any issues (as not enough people have contacted them). My EVO 3D got much better data - same network, same location.
You can call, email or Twitter -
http://www.samsung.com/us/support/owners/product/SPH-D710ZKASPR
The more people that let them know, the sooner they patch this thing and get it fixed. Posting here isn't going to get Samsung's attention as much as direct emails, calls or twitters.
I've already contacted them - they are unaware of data issues with this phone because not enough people are letting them know. If people are willing to post here it would be great if they were willing to drop an email to Samsung.
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Make sure you speak with level 2 support since level 1 is pretty much clueless
samsung is not listing this model...so i can't use the email option to let them know...strange
Kunji said:
samsung is not listing this model...so i can't use the email option to let them know...strange
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I used the drop down and selected the SPHd700- and then clarified in my email which model I have.
The modding community will come up with a fix before Samsung even admits to it. They built in sleep to conserve battery, but the data chip keeps using the snooze button instead of getting out of bed.
Sent from my SPH-D710 using Tapatalk
I just wanted to vent real quick. because I am so frustrated with the service that I get.. or lack there of.. where I currently live. okay my boyfriend at first had some generic boost mobile phone. never once did he have an issue with sending a text or making a call. always had good service with 4 bars. which made me feel pretty stupid. since I had a nice expensive phone and he had a cheap generic 1.. So
at first I had a samsung moment. I did a bunch of stuff to it.. really wasn't working like it probly should have. so I thought that might be my problem. so in the middle of november I decided to upgrade my phone. got me a samsung galaxy s 2 epic 4 g touch. from sprint. I was so excited to bring it home. got me a 4 g phone thinkin that I'm finally gonna get good service. & once again I was completely wrong. I guess it has a little bit to do with where I live. but evwet time I've ever called sprint with an issue. they tell me that I should have great service at my house. I don't know if they're all morons over there or something. but they always tell me that I should have good service.
it is so frustrating. you don't understand how long I have to sit here sometimes.. waiting for it to send a text. and it failed and I send it over again and it fails and I send it over again. over and over and over. oro I try to make call. and it if I finally get to make a call.. right in the middle of my call it drops it. I'm so lucky if I ever have 1 bar. or if my 3g is actually lit up with at least 1 bar. never got to experience my 4 g yet. cos I can't even get 3 g. what make things worsE is that right now we don't have internet phone or cable. so no wifi for me either.
we pay so much a month for our bill n n I can't even get a decent signal ever. just the other day I was trying to send a text and I swear to you I tried to send it 74x and every single time it failed. I wanted to throw my phone so bad. but then I thought it's a little too expensive to do that!!
I'm looking at my signal bar right now my 3g was lit up for probly about 3 seconds with only 1 bar. now I have 2 bars but 3g is not lit up. which is usually what I have to deal with all day. but included in the fun is when I get to look at my signal and I have no service at all. and I take my phone & i walk all around the house. trying to get my service back. 2 people that come over & if they don't know me or don't know my issue with my phone.. they probably would think I was insane. cuz I spend half my day holding my phone in the air walking around in circles. hoping I can get 1 bar.
I really have no idea anything I just said . I'm sure it's so confusing. but I'm just fed up with this crap. I get this expensive phone.. thinkin I'm going to have the greatest service ever. and I was so wrong and I don't understand. I just don't get why they keep telling me I should have a great service where I live and yet I haven't yet. I had my phone over 2 months now im have not yet to be able to experience the 4 g speeds. why would someone who had a generic boost mobile phone get way better service than I do? it's embarrassing and it's the wrong and it's humiliating. and I just don't know what to do. we have 3 phones on our sprint account. we have the unlimited data package whatever. my phone is basically the only 1 that need the data package. and our bill is over 200 dollars a month. I don't know what else to try I don't know what else to do.
my boyfriend decided to trade his boost mobile phone in for an android phone. he got samsung galaxy precedent. 45 dollars a month for unlimited everything. he doesn't have a perfect signal usually only 2 bars. but he had no problem making a call send a text using the internet. so it doesn't make sense to me.
what if there was an emergency? it would take me 10 minutes just to make a call..
I give up I quit I'm done. I could go on forever complaining about this. but I'll just shut up. sorry guys I just had to vent for a few.
Have you tried installing a custom ROM\Kernel\Modem combo? It's not a magical fix but it definitely improved things quite a bit for me as far as signal strength and 3G reception goes.
Wow, that is a lot of venting.....
First, I am sure it is not the phones fault but just your location. If you look at a map where my house is I should get really good service but there is a small section near me that just does not. I had no problem gettingan Airave for free from Sprint which is a total lifesaver.
Unfortunetly you need to have an internet connection to use it so based on what you wrote it really would not help you any. Only advice I would have is switch carriers because it is not an E4GT issue.
[email protected] said:
Wow, that is a lot of venting.....
First, I am sure it is not the phones fault but just your location. If you look at a map where my house is I should get really good service but there is a small section near me that just does not. I had no problem gettingan Airave for free from Sprint which is a total lifesaver.
Unfortunetly you need to have an internet connection to use it so based on what you wrote it really would not help you any. Only advice I would have is switch carriers because it is not an E4GT issue.
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I got the AirRave too, worked like a charm, then decided to act as a DHCP server... killed the internet for everything, including my IP phone. Need to call them about that.
But what I wanted say about the OP's situation is that it was same here. Problem is my roof has aluminum foil in the insulation. If I just step out onto the porch or in the driveway I get very good reception... even 4G. I'm on the MoPho, but same deal. If you can step right outside your house, then you probably have a similar issue. Fix your internet and get the AirRave.
I can understand your frustration, I once had a similar issue with service in the home. I could literally step outside and be fine, but would be so in and out when I'm inside. As others have said, an Airave from Sprint would likely solve the issue.
What an Airave does is it is like a mini cell tower, inside your home. It grabs onto a Sprint signal, and basically amplifies it and provides a stronger signal throughout your house. However, in order to install an Airave, you need to have your home internet connection to hook it up. I installed mine along with our computers and home WiFi network. After doing that, everything has been great, I get good signal strength in the home, and when I leave it switches and I still get good service.
Sprint will provide you an Airave for free if you complain for a little bit, but you can do that once you get your home internet back up and running. Hope things improve.
There are some cell sites that need to be looked at and checked out by service technicians. If you keep complaining to Sprint and telling them about your situation and that the cell site that covers your house needs to be checked out by a tech, then maybe they will eventually do something. There's a place in my city that I go bowling once a week and the cell site is painfully slow.
Like it was suggested, we don't know what software version you have or what version modem software you have. Flashing the phone and modem software to a more current version might help. Both virgin and boost are on Sprint's network.
The airrave that someone spoke of might help too. Someone posted how they got one for no cost.
forum.xda-developers.com/showthread.php?t=1407446
The best thing I can think of is, when you do get internet service, like mentioned above, get an Airave. In the meantime though, google Roam Control, it's an app that's no longer on the market but does exactly what it sounds like (assuming you have free roaming data, this would be a perfect solution). There was a post in the apps not too long ago talking about it if I'm not mistaken. Good luck!
Sent from my SPH-D710 using xda premium
I have an airrave I used about a year ago on Sprint but no longer have a need for if anyone is interested. You just have to call Sprint and have it added to your account.
Airwave best way to go ...its free and so is the service...But since then I rooted the phone I'm on Calks Rom 2.81 and the Gunslinger Kernel...Overclocked at 1.6...Runs like a charm...No dropped calls excellent 3G service...I can't be more pleased...But if you're not gonna root Sprints Customer Service will hook u up with the Airwave...6 bars and no LOS...You'll be happy with that 2...
ronny71 said:
Airwave best way to go ...its free and so is the service...But since then I rooted the phone I'm on Calks Rom 2.81 and the Gunslinger Kernel...Overclocked at 1.6...Runs like a charm...No dropped calls excellent 3G service...I can't be more pleased...But if you're not gonna root Sprints Customer Service will hook u up with the Airwave...6 bars and no LOS...You'll be happy with that 2...
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Airave isn't free but if she knows how to talk her way into getting one then she can get it for free. Just make sure you don't pay for it and stress the fact that you've been calling in multiple times with no resolve.
Hope it gets fixed soon.
**I'm laughing because had she been a guy the Trolls, Grammar Nazis & Flamers would have come out in full force**
Android300ZX said:
Airave isn't free but if she knows how to talk her way into getting one then she can get it for free. Just make sure you don't pay for it and stress the fact that you've been calling in multiple times with no resolve.
Hope it gets fixed soon.
**I'm laughing because had she been a guy the Trolls, Grammar Nazis & Flamers would have come out in full force**
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I think anyone who writes that much in 1 post deserves some kind of pity...I think I skipped over every other sentence so I could make it to the end...
Really the bottom line is the issue here has nothing to do with the phone.
Sorry ...thats right but it was free with a sob story for CS ...And she surely has one...I had dropped calls and one bar like I was livin in a WW2 Bunker...Airwave is $129 to purchase and $4.99 for the Service...But I've never had a problem with Sprint CS ...I've been a customer for 10 years...and the sob story always works...But like I said with my Phone bein the way it is right now I really don't need it...
reply
Wow.. I'm so happy u guys responded! Didn't really think anyone would even read my very short post.. Ha ha. It actually took me 45 minutes to read your replay. That's about how long it took for the pages to load. Kinda ridiculous.
As for the Airave thingy.. I called them a couple times to find out info & was told it was over $100 some dollars to purchase and then I would be charged a monthly fee. Which I would not be willing to pay for. Our bill is over $200 a month as it is.. So can't afford nothing else.
& as for kernels/roms, modems.. & what not.. I have no clue what I have on my phone currently.. So I'll just tell u what it says in my "about phone" section..
BASEBAND VERSION: S710.10 S.EL26
KERNEL VERSION: 2.6.35.7-SPH-D710.EG30-CL435734
BUILD: GINGERBREAD.EK02
HARDWARE: D710.10
Yes I am rooted. My friend rooted it for me, so I don't know what he put on it. But device was horrible still even before it was rooted so I can't blame my friend.
Thanks for all the advice and info.. I'm not sure what to try next.. Thanks Guys!
MissLaniS said:
Wow.. I'm so happy u guys responded! Didn't really think anyone would even read my very short post.. Ha ha. It actually took me 45 minutes to read your replay. That's about how long it took for the pages to load. Kinda ridiculous.
As for the Airave thingy.. I called them a couple times to find out info & was told it was over $100 some dollars to purchase and then I would be charged a monthly fee. Which I would not be willing to pay for. Our bill is over $200 a month as it is.. So can't afford nothing else.
& as for kernels/roms, modems.. & what not.. I have no clue what I have on my phone currently.. So I'll just tell u what it says in my "about phone" section..
BASEBAND VERSION: S710.10 S.EL26
KERNEL VERSION: 2.6.35.7-SPH-D710.EG30-CL435734
BUILD: GINGERBREAD.EK02
HARDWARE: D710.10
Yes I am rooted. My friend rooted it for me, so I don't know what he put on it. But device was horrible still even before it was rooted so I can't blame my friend.
Thanks for all the advice and info.. I'm not sure what to try next.. Thanks Guys!
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Keep tryin different CS Reps...You'll get one...Tell them you can't call for Pizza down the street...Calls are droppin left and right and tell them you got somebody in the Hospital and u need it to work from your House for phone calls from the Docs and Hospital...Tell them your a loyal Sprint Customer and can't afford to buy the Air Wave and pay the monthly service...Believe me at the time this was a true situation for me with My Wife in the Hospital...I called two different Reps within a half hour and the second one hooked me up...Its definitely worth a shot...
As far as roms rooting and the rest ...theres a wealth of information on here ...Just look around and you'll find what your're lookin for for your phone and more than enuff people to help ya out...
Download "Text plus" from the market.. If your signal is weak, you should be able to text from that app. Sometimes I have no bars and I get the "message not sent"... I send it through "text plus" and it goes through ever time! And I'm waaaaaaaay out in the boondox! Mississippi....
Sent from my Blazing E4GT using XDA premium
SMS and mms are sent through the phone connection (bars cdma) and the internet rides on the evdo (1x 3g 4g). An app I stumbled across that I use sometimes is called fresh network. I'm not completely sure exactly what it does but lots of people are giving it 5 star reviews and raving about it. Running it cycles the modem off then on again. I don't know what it does under the hood.
Gotta say I feel crappy service pain. My house is across the street from a tower and three blocks from 4g coverage, and I get no coverage in my houseor on my street.
Sprint sent rave for free, but it butchered my service....sending texts multiple times, dropped calls, etc. Probably had more to do with ip issue than rave, but still problematic.
Sent from my SPH-D710 using Tapatalk
MissLaniS said:
Wow.. I'm so happy u guys responded! Didn't really think anyone would even read my very short post.. Ha ha. It actually took me 45 minutes to read your replay. That's about how long it took for the pages to load. Kinda ridiculous.
As for the Airave thingy.. I called them a couple times to find out info & was told it was over $100 some dollars to purchase and then I would be charged a monthly fee. Which I would not be willing to pay for. Our bill is over $200 a month as it is.. So can't afford nothing else.
& as for kernels/roms, modems.. & what not.. I have no clue what I have on my phone currently.. So I'll just tell u what it says in my "about phone" section..
BASEBAND VERSION: S710.10 S.EL26
KERNEL VERSION: 2.6.35.7-SPH-D710.EG30-CL435734
BUILD: GINGERBREAD.EK02
HARDWARE: D710.10
Yes I am rooted. My friend rooted it for me, so I don't know what he put on it. But device was horrible still even before it was rooted so I can't blame my friend.
Thanks for all the advice and info.. I'm not sure what to try next.. Thanks Guys!
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Looking at your About Phone, you're using a leaked modem (EL26), which is actually what I'm using, however every phone is different, and by that I mean maybe an older or newer modem would work for you.
Also, you're running an EG30 kernel with an EK02 ROM. In simpler words, you might just be using a combination that your phone doesn't like for one reason or the other.
I suggest putting some time into learning what all these things are, if not ask your friend to unroot it for you and bring it back to stock (or if he actually knows what hes doing) to install each official update (EG30, EK02, EL29) and run SpeedTest's to see which works better on your phone.
Wish I could explain more, but it would be nevet ending. Honestly just read the stickies in the Epic 4G Touch Development forum and you ahould be able to learn quickly.
How is Verizon service in your area?
my suggestion would be for you to upload a custom PRL to your phone and roam on the Verizon network which i cant guarantee better reception but it wont hurt to try and as long as you are not using crazy amounts of data sprint wont bother you.
read this thread and use prl 00001.prl its the best one for me but you might have better lck with the other ones.
http://forum.xda-developers.com/showthread.php?t=1267893
I just recieved my airwave in the mail a few days ago, i called this number *866-556-7310* told them i couldnt send/recieve calls or texts in my place. They asked how long has this been happening to you, i replied since i started with sprint 4 years ago, *crickets* they apologized and sent me an airwave for free no monthly service charge or cost of the item.
Best luck to you. shouldnt be much longer till your seeing max bars and able to take a crap across the house from the airwave, while watching HQ youtubes on 3g
So I'm moving to a new apartment in a couple of weeks, and the area is notorious for having crappy sprint coverage. Being as that I'm a 3rd party retailer for sprint, my rep set me up with a free airrave, no questions asked.
MY question is, does the Airrave have some sort of password protection so that i won't have 5 neighbors constantly using my Airrave? I know it works through my internet, so I don't want to have a bunch of people slowing down my internet.
Also, I was reading about an issue with text messaging with the airrave. Does anyone know if they fixed the problem yet?
Slash8915 said:
So I'm moving to a new apartment in a couple of weeks, and the area is notorious for having crappy sprint coverage. Being as that I'm a 3rd party retailer for sprint, my rep set me up with a free airrave, no questions asked.
MY question is, does the Airrave have some sort of password protection so that i won't have 5 neighbors constantly using my Airrave? I know it works through my internet, so I don't want to have a bunch of people slowing down my internet.
Also, I was reading about an issue with text messaging with the airrave. Does anyone know if they fixed the problem yet?
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Click to collapse
You can lock your airave to just your number. And I have no problems at all when using the airave, texting, calling, or data
Slash8915 said:
MY question is, does the Airrave have some sort of password protection so that i won't have 5 neighbors constantly using my Airrave? I know it works through my internet, so I don't want to have a bunch of people slowing down my internet.
Also, I was reading about an issue with text messaging with the airrave. Does anyone know if they fixed the problem yet?
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Click to collapse
The Airrave has made a tremendous difference for my coverage at home-- I live 35 flights in the sky here in Chicago and prior to the Airrave there were some places in my condo unit that I got full signal strength and other places within the unit that I got no signal; with the Airrave I am full strength and no longer need to worry about missed calls/texts due to my phone being in one of the dead zones in my unit.
I don't have password protection enabled on the Airrave (my Wi-Fi & broadband is PW protected) and haven't noticed a negative impact on my web speeds due to the potential of other's accessing Airrave. I would be happy to see if PW protection makes a difference if you'd like me to test it out.
As far as the sending of texts issue-- yes on RARE occasions w/the E4GT on wi-fi (which is connected to Airrave) I will get a Failed message when trying to send a text (surprisingly NO issues receiving texts, I even get texts at the same time I am getting Failed to Send notifications). My solutions, both which have worked consistently: 1) Disconnect the E4GT from wi-fi and try to resend 2) If that doesn't work reboot and try to resend.
Hope that helps
There is a way to lock it down so only you could use it.. and possibly any other lines on your acct. However when i asked sprint about it they either didnt want to hassle with it or it really doesnt matter because they didnt want me to lockit down.. either way it has a certain range which can be extended.. i think 800ft then can be extendended to a certain amt of feet. Rarely does it have issues and the only thing they make you do is reset everything. The speeds are still 3g speeds but where you have no service it works perfectly.. i use the antennae and have it close to the ceiling (i have two floors) and of course practically in thw window which is needed to maintain a good gps lock.. other than that, cant complain about something your using free of charge. There is also the time i wanted the gs2.. and what would ya know, my airrave was elig for a full upgrade ;-). So got the sgs2, did esn chng with my line, switched airrave back, sold the og epic.. win/win situation!
Sent from my SPH-D710 using XDA
Slash8915 said:
So I'm moving to a new apartment in a couple of weeks, and the area is notorious for having crappy sprint coverage. Being as that I'm a 3rd party retailer for sprint, my rep set me up with a free airrave, no questions asked.
MY question is, does the Airrave have some sort of password protection so that i won't have 5 neighbors constantly using my Airrave? I know it works through my internet, so I don't want to have a bunch of people slowing down my internet.
Also, I was reading about an issue with text messaging with the airrave. Does anyone know if they fixed the problem yet?
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Once you get it...it'll be an active line on your account.. click and open it online and put in numbers you only want to have access.
Sent from my SPH-D710 using xda premium
The moment you get your airwave up and running marks the end of texting as you know it. It is really that bad.
Sent from my SPH-D710 using Tapatalk 2
revamper said:
The moment you get your airwave up and running marks the end of texting as you know it. It is really that bad.
Sent from my SPH-D710 using Tapatalk 2
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Lol probably a sprint issue in your area..no problems here at all.. once upon a time there was until i got my airrave replaced.. no problems since and ive been on it over a year
Sent from my SPH-D710 using XDA
revamper said:
The moment you get your airwave up and running marks the end of texting as you know it. It is really that bad.
Sent from my SPH-D710 using Tapatalk 2
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Had mine 6 months and haven't had any problems sending or receiving any texts
Sent from my SPH-D710 using Tapatalk 2
I got my airrave in late November and hated it.
The unit caused my phone to constantly think that it was in Tulsa, OK (when in fact I live just north of Oklahoma City, OK) - which was pretty annoying as trying to get the weather or GPS navigation was pretty useless until I got out of the airrave's range.
Then I did some testing and found out that in fact I was missing a rare amount of incoming text messages - like perhaps 1 in 20 or so.
I hate missing any message so that combined with the GPS issue was enough to make me discontinue using the airrave. Fortunately by then some of the better modems for our device had been released which made it to where I didn't need the airrave just to get reliable service at home anymore. I still occasionally miss a call because it takes so long for the phone to receive notification of the call, but I'd rather miss a call than a text message, as voicemail ALWAYS goes through, whereas a missed text message just goes off into the ether.
I came to this thread hoping to see if the problems had been solved yet, but I figured I should share my issues as well. Also I tried a ton of stuff to get the airrave to work properly even with some really knowledgable sprint techs and nothing worked - there was supposed to be an update out "sometime 2012" though so not sure if that's been pushed yet or not.
Edit: Oh also, I wanted to mention that yes you can lock down the unit to only respond to your phone number(s) pretty easily. Thing has a HUGE range as well so it has that going for it. Oh and it's not a big deal for me but do keep in mind your bill will go up by $1.50 a month for that stupid "administration fee" - but you can work it to get a free upgrade out of the line sometimes so you can make it worth it for you.
Hope this helps!
The only time I needed it was when I had the evo3d, I had no signal in my house. Since I had it I've had the texting bug, it been unplugged in my kitchen for the past 3 months.
I have had the Airvana with no issues with the Evo and then Evo3D. Got my E4TG and had texting issues for the first day, then I was fine for a few months. Starting last Thursday, I can no longer receive texts from Sprint or any carrier, I can send fine. I reset the Airave at least 15 times and still the same issue. Sprint says that's just the way the Airavana model works and sometimes it has text problems. They can't explain why it worked fine for months and then just stopped. I am going to hook up my original Samsung Airave that only did 1x data and see if it still happens. I use wifi at home so no need for the Airvana 3G data, especially if I am going to have more texting issues.
I've had my airave since October 2011 and it's made a HUGE difference in service. I live in an area that the Sprint coverage map says has great voice and full 3G, but in actuality I can barely get 1 bar anywhere in my neighborhood, data is deplorable and, often I was roaming in my own apartment. Because of this I had to argue through 3 CS reps before they just gave me one without trying to charge the $120. I do not have it locked down to my number, and i have not noticed any issues with my internet speed - Netflix works flawlessly on my laptop and through my bluray. I have noticed that my phone will sometimes not switch over once in range and I have to toggle airplane mode to straighten it out. Frustrating, but rare.
I would like to know how one of the the previous posters was able to finagle an upgrade out of the Airave line though.
luckychef28 said:
I've had my airave since October 2011 and it's made a HUGE difference in service. I live in an area that the Sprint coverage map says has great voice and full 3G, but in actuality I can barely get 1 bar anywhere in my neighborhood, data is deplorable and, often I was roaming in my own apartment. Because of this I had to argue through 3 CS reps before they just gave me one without trying to charge the $120. I do not have it locked down to my number, and i have not noticed any issues with my internet speed - Netflix works flawlessly on my laptop and through my bluray. I have noticed that my phone will sometimes not switch over once in range and I have to toggle airplane mode to straighten it out. Frustrating, but rare.
I would like to know how one of the the previous posters was able to finagle an upgrade out of the Airave line though.
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+1
my airrave is awesome .. i had to ***** to like 3 people to get it free with no monthly payment but i finally got it . but when i leave my house i dont get the reception .. even like in my driveway so unless your in an apartment building with thin walls i dont think the reception would even reach anyone elses place
I love mine. You finally get some decent 3g speeds. I don't think you have to worry about locking it though. The range isn't that far and you have to also take into account that not everyone has a sprint phone. Plus it doesn't effect my computer speeds at home. We can have Netflix going on two computers and i can talk on the phone with no hiccups.
Sent from Team KC's founding member HTC Evo 4G LTE.
Thanks for the replies, everyone. Where I currently live, I have decent coverage, but I wanted to have it before I moved. I REALLY hope I don't have any text issues, because that would really irritate me. As far as admin fees, I doubt I'll be charged anything. Being as that I'm a store manager, every fee so far has been waived. It also meant I was able to get my E4GT for $50 the day it came out.
I have the texting issue... they have reset the air rave continuously, replaced it twice... and it still base the same problem. Doesn't matter if I am connected to wifi or not.
Slash8915 said:
Thanks for the replies, everyone. Where I currently live, I have decent coverage, but I wanted to have it before I moved. I REALLY hope I don't have any text issues, because that would really irritate me. As far as admin fees, I doubt I'll be charged anything. Being as that I'm a store manager, every fee so far has been waived. It also meant I was able to get my E4GT for $50 the day it came out.
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The Epic 4G Touch forum, as well as the XDA site is rife with complaints about the Airave. I had it and I had the problem with handing off calls once I left its range but my kids had tons of problems with text messages queuing up. Others swear by it.
Just remember: You have to return it or they will charge you for the device. Not hard but when I returned mine they tried to charge me. I think it was $250. I kept my tracking number tho so no problem... Except for one more 30 minute to Sprint.
Do not, I repeat do not lock the airrave down so only you can use it.
This results in anyone else trying to use a sprint phone within the airraves coverage not able to get service at all.
Sent from my iPad using Tapatalk HD
R1ptide said:
Do not, I repeat do not lock the airrave down so only you can use it.
This results in anyone else trying to use a sprint phone within the airraves coverage not able to get service at all.
Sent from my iPad using Tapatalk HD
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And yet if you don't lock it down you allow anybody with Sprint service to use your internet... unlimited... unknowingly... Yeah, the last thing I want is for my wacked out neighbor downloading kiddie porn through my internet connection.
Well now on the Galaxy S3, instead of the text spam commonly know thanks to the Airave garbage connection booster, there is now major text hold back! Usually texts say no sent and spam on most phones with the Airave, but with the S3, you can send texts out perfectly fine, only issue is that the airave will hold your messages your phone is trying to receive anywhere from 30 minutes to 12 HOURS. was texting at 1AM and didnt get my texts until 1PM. I remained only within my house that day with in range of the Airave.
I AM SUGGESTING THAT ALL S3 OWERS WHO ALSO OWN AN AIRAVE, WATCH OUT FOR YOUR PHONE ALL OF A SUDEN GETTING A LACK OF TEXTS/GOING QUIET.
After restarting the Airave, it could take 15-30 minutes, possibly more to receive your texts. Sadly im stuck with the worthless thing on because i have no connection at my house. Im required to keep it on if i want to use my phone for calls and text. >_>
Also, does anyone know a fix?
You could try and ask for a newer model, if they have one. If not, ask for a replacment, you might be paying a fee every month, unless you were able to get out of it like I did. But remember, if you ever are able to stop using it, and they see that, they will charge you. They do give you a certain amount of time to send it back.
That's kind of odd.. U might need a new model or something. I have one at my house I got a few months ago and the thing has worked beautifully for me
Sent from my SPH-L710 using Tapatalk 2
do you have the original Airave or the 3g airvana unit?
Sent from my SPH-L710 using Tapatalk 2
OP, just got my Airave yesterday and it seems to be working. I did have to call Tech support for a setup issue. I mentioned to him that I read that there is a problem with the Airave and text messaging. He told me that the problem can be resolved by calling them and they can "clear" something thus resolving the issue. I hope this helps.
The fix for me was to unplug the airave. Lol.
I can confirm op statement...had this issue number of times already and the latest got me in trouble with the gf.tech support did a reset on their end and is working ok now....previously had the epic that worked super....tech support said it's a known issue and that a software patch is in the works
Sent from my SPH-L710 using xda premium
I had the original Airave and then got an Airvana when they came out. I have had this same issue on the Airvana with my Evo3D, my S2 and my S3. Happened with the S3 Monday night. Airave tech support has been telling me it's a known issue and a software update is coming for the Airvana since January. What they had me to do fix it is hold the reset button in for 30 seconds and then let go. Supposedly that makes it completely reset and it will pick up any new software updates from Sprint. Doesn't happen very often, maybe 4-5 times this year so far, but it is very annoying. At least the other day I knew there was a problem since I had been texting with 3 people and stopped getting replies. Other times I didn't know until I left the house and got 50+ texts. I have the original Airave still sitting here, I should go back to that since it never caused my any issues. The Airvana has been lots of issues and I don't need the 3G on it since I use wifi in the house anyway.
Theres a newer Airave out, 2.5, that I just updated to, and haven't had an issue at all, knock on wood.
fishingmedic said:
Theres a newer Airave out, 2.5, that I just updated to, and haven't had an issue at all, knock on wood.
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don't mean to hijack the thread but do you mean you updated your existing airave's software?...or you got a new unit sent to you? if you updated the software....how?
To the OP...i have 2 GS3's and both work fine on my airave (text&talk)..my Airave is about a year old...
meccadon123 said:
don't mean to hijack the thread but do you mean you updated your existing airave's software?...or you got a new unit sent to you? if you updated the software....how?
To the OP...i have 2 GS3's and both work fine on my airave (text&talk)..my Airave is about a year old...
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New airave, it's a 3rd gen I believe, Airave 2.5. Little smaller than the 2.0. Not too sure what the difference is, but I had the original airave, then got 2 airvana's from Sprint (for some ridiculous reason) although neither worked well so I stuck with the original one. I called recently because of crappy service (and to see if there was anything new that might work better) and they sent me the 2.5. Check which one you have, IIRC the 2.0 states 2.0 on it and the 2.5 notes 2.5.
wow...thanks man..I must have an original because it doesn't say either..just airvana on the left side(front) and sprint on the right side (front)...hmmm
New model or not it's garbage =p and if you haven't had any issues yet it's probably because you don't catch it as its doing it. Tech support says they can fix it but it lasts only a week or so then back
Sent from my SPH-L710
ReapersDeath said:
New model or not it's garbage =p and if you haven't had any issues yet it's probably because you don't catch it as its doing it. Tech support says they can fix it but it lasts only a week or so then back
Sent from my SPH-L710
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While I do appreciate your opinion, this is the third airave I've had (been using them for the past 4+ years) and although I did have issues with the second one so I reverted to the original (which worked fine just didn't have data), I've had the latest for over 2 weeks and haven't had one issue. I have 5 lines that connect to it and as I work from a home office, have the airave sitting on my desk and use my phone throughout the day and night to text, make calls, etc, I can tell you that I highly doubt I haven't caught it doing whatever it is it's not supposed to do. But as I appreciate and respect your opinion, I will watch it to make sure it doesn't misbehave :fingers-crossed:
Also, you can contact the airave tech support directly via email and they'll call you back almost immediately. I would recommend it to see if a different tech (assuming the tech you spoke with was actually airave tech and not phone tech support). Their email address direct to their dept is [email protected].
fishingmedic said:
Theres a newer Airave out, 2.5, that I just updated to, and haven't had an issue at all, knock on wood.
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I have this and I have this text message problem.
meccadon123 said:
don't mean to hijack the thread but do you mean you updated your existing airave's software?...or you got a new unit sent to you? if you updated the software....how?
To the OP...i have 2 GS3's and both work fine on my airave (text&talk)..my Airave is about a year old...
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No its a new airave. On the unit itself it will say "Airave 2.5".
TeamERA said:
You could try and ask for a newer model, if they have one. If not, ask for a replacment, you might be paying a fee every month, unless you were able to get out of it like I did. But remember, if you ever are able to stop using it, and they see that, they will charge you. They do give you a certain amount of time to send it back.
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Might want to check your Sprint bill online. Click Show Details And Explanation of Charges under Sprint surcharges and it will say administration fee, that's the fee for the airave. The rep told me there is no way to have this removed due to the system not being smart enough to decipher that it should not be charged so he credited me $50. Worked for me.
I have an airrave and had a messaging issue when I first got my phone, I would get messages anywhere from 1 - 12 hours later, sometimes the same message 3 or 4 times. I thought it could be the airrave, but found out it was the "network vision" updates that were going on. After a week I didnt have any issues. My texts, etc. work fine now.
I also have an Airave and can confirm this problem
I was talking to a rep a few weeks back and they metioned that there was a firmware update specifically designed to address the texting issue with newer phones (aka S3) and the airrave units.
I have a Gen 2 I guess, not newest 2.5 unit but the one before it.
It works 'mostly' fine. I say mostly, because in order for the Airrave unit to work properly it MUST be outside of any firewalls/routers, as the first thing on your ISP's connection.
I'm a network guy so this normally I'd say 'bull****' to, however I tried everything, including a DMZ which should have worked perfectly fine... however for some reason after about a week or so, it would always fail.
I went through 3 units before a tech realized it was not set up per 'spec' and since moving it outside of the router it works fine. (I did try several routers of different makes and several dumb 'switches' as well). The only thing I can think of is that the system on sprints end tries to ping the device and notices an extra hop or something and messes it up.
Since moving it outside the ONLY issue I have with the unit is that it's internal router won't fully send traffic until the device itself has sync'd up with Sprint servers. This means if the power goes out, even for a moment, that I have to wait up to 30 min as the airrave device reinitializes itself. Stupid design imo.. the router should be independent of the transmitter, but oh well, now it's on a rather robust backup battery that can last several hours
My advice to the OP is talk to Sprint and have them verify you're on the newest firmware for your device as well as making sure it's set up properly outside of a network/firewall setup.
DroidGnome said:
I was talking to a rep a few weeks back and they metioned that there was a firmware update specifically designed to address the texting issue with newer phones (aka S3) and the airrave units.
I have a Gen 2 I guess, not newest 2.5 unit but the one before it.
It works 'mostly' fine. I say mostly, because in order for the Airrave unit to work properly it MUST be outside of any firewalls/routers, as the first thing on your ISP's connection.
I'm a network guy so this normally I'd say 'bull****' to, however I tried everything, including a DMZ which should have worked perfectly fine... however for some reason after about a week or so, it would always fail.
I went through 3 units before a tech realized it was not set up per 'spec' and since moving it outside of the router it works fine. (I did try several routers of different makes and several dumb 'switches' as well). The only thing I can think of is that the system on sprints end tries to ping the device and notices an extra hop or something and messes it up.
Since moving it outside the ONLY issue I have with the unit is that it's internal router won't fully send traffic until the device itself has sync'd up with Sprint servers. This means if the power goes out, even for a moment, that I have to wait up to 30 min as the airrave device reinitializes itself. Stupid design imo.. the router should be independent of the transmitter, but oh well, now it's on a rather robust backup battery that can last several hours
My advice to the OP is talk to Sprint and have them verify you're on the newest firmware for your device as well as making sure it's set up properly outside of a network/firewall setup.
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I never went through the router and have never had issues. I don't know why the directions don't say to just install it that way anyways.
** UPDATE: Both of these problems (ringing, auto-answer @ VM) have been reproduced on my wife's phone as well... that's 3 SGIII's.
Got this phone on black Friday and am on my 2nd one already (Same exact probs with both). I have had at least 10 phones with Sprint at my current address/location (Richmond, VA) and have never had service or call issues until the GSIII. Had HTC Evo 3d before this, HTC EVO, HTC Touch, Touch Pro, Sanyo 6400, etc, etc...
I am able to reproduce a 25-35% missed call rate in which the caller goes to VM (after ringing and ringing) and my phone does not ring or notify me that a call has been missed... no indication other than a VM appears a few seconds (or minute) later... if a VM was even left.
I consistently have a 3-4 bar (84-87dBm) signal quality/strength.. and even 5 or 6 bars at times while at my location.
The next problem is that on at least 4 separate occasions a caller has called my phone, it never rings like explained above, but this time the caller hears 2-4 rings and it sounds like I pick up and answer... the caller can hear my side.. my mic.. but I have no idea they are even calling. After they are done screaming or talking at me.. I get a Voicemail of them doing so. This is the 2nd phone that is doing this, mind you.
I have searched and searched for this problem with no good results:
I HAVE DISABLED ALL AUTO ANSWER FEATURES, S Voice, and shaking gestures.. all of that. I also DO NOT use a headset in which most auto-answer threads revolve around. In short, it hasn't helped.
Both phones were stock with the Sprint OTA. Android 4.1.1, Kernel 3.0.31-329968.
I have been to the Sprint store multiple times in which they couldn't reproduce the problems.. but I was armed with a video of the call failures.. so they swapped me out to my 2nd SGSIII that hasn't performed any better. I have also been on Sprint Support chat 4-5 times now in which my network area is OKAY and have been through 3 or four factory resets and/or reprograms (Ya, I saved the MSL!) and the problems persist. Sprint is going to be sending me an Airave, but that doesn't provide any comfort that the problems will not happen in other places. Maybe a new ROM can help? Has anyone seen or reported these problems? What are the chances of having 2 bad phones exhibiting the same problem?
While this phone certainly made me cream my pants at first, now that we are married, it's like a bad hangover or something. Might have to switch back to HTC products.. never had a prob with them. This is my first posting, but I have been browsing and ROMing with XDA-Dev for like 5-6 years without an account.. it's the first thing that I can't find an answer for!
EDIT: Forgot to say that I don't have a bunch of crap installed other than the normal trusted GAPPS (No GVoice) and similar.. I'm privy to the crap out there.
Update PRL and profile, if it doesn't work ask for an airave from sprint.
Sent from my SPH-L710 using xda app-developers app
dante32278 said:
Update PRL and profile, if it doesn't work ask for an airave from sprint.
Sent from my SPH-L710 using xda app-developers app
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Ya, updated PRL and Profile many times and had it pushed OTA by Sprint while on support chat. Have an airave coming, but going to be sending it back.. it is not isolated to my home.. so I don't need this kind of thing to happen at anytime, anywhere. I am going to be threatening with a FCC and BBB complaint citing privacy concerns to cancel my service without an ETF tomorrow morning in person at the Sprint Store. On my phone, and my wifes phone, known and unkown callers are being given a one-way "line of communication" to our phones without our knowledge instead of being directed to VM. This part of service is purely on Sprints side and has nothing to do with the phone. I suspected there were problems on my other phone before the GSIII but couldn't ever prove it and was quite a bit more sporadic than it is now. Now I have video of it happening 6 times on two different phones within a 20 minute period. Unacceptable. Off to Verizon I go after over 10 years with Sprint.
PHAZED999 said:
Ya, updated PRL and Profile many times and had it pushed OTA by Sprint while on support chat. Have an airave coming, but going to be sending it back.. it is not isolated to my home.. so I don't need this kind of thing to happen at anytime, anywhere. I am going to be threatening with a FCC and BBB complaint citing privacy concerns to cancel my service without an ETF tomorrow morning in person at the Sprint Store. On my phone, and my wifes phone, known and unkown callers are being given a one-way "line of communication" to our phones without our knowledge instead of being directed to VM. This part of service is purely on Sprints side and has nothing to do with the phone. I suspected there were problems on my other phone before the GSIII but couldn't ever prove it and was quite a bit more sporadic than it is now. Now I have video of it happening 6 times on two different phones within a 20 minute period. Unacceptable. Off to Verizon I go after over 10 years with Sprint.
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I'm having the same problem with my gs3,and my wife's gs2. Happens anywhere. No rhyme or reason. It also started happening to ore members of my family. Did everything you did. Sprint has no idea,or at least is denying any wide spread problems. Any updates or is your phone still doing this?